Rocklin Family Dental

  • Alt. Contacts

    Team


    ALERT:

    PRACTICE ADDRESS


    BILLING ADDRESS

    Profile ID: 104327




    Specialty: Sub-Specialty:  Package:  Related: Accounting: Deals:

    DOMAIN INFO


    LATEST NOTES



    Add a Note
    CATEGORY:



    Add a Task
    CATEGORY:




    Add a Ticket
    CATEGORY:





    Start Cancellation







    Please apply SSL submitted
    Task: Website | 2018-03-08 | charles.b | #118565 |

    Please apply SSL


    Leave a Comment:




    Going Live Items closed
    Task: Social | 2018-02-08 | charles.b | #117824 |

    1. Please add domain(s) to statuscake.com
    2. Complete 301 Redirects
    3. Setup Analytics & Reporting


    2018-02-09 | catherine.c
    #1 & 3 done. no 301s

    Leave a Comment:




    Email: Your Website is Live 
    Design | 2018-02-08 | charles.b | #117823 |

    Hello Dr. Gertrude Lee,

    Congratulations! Your website is live and accessible to the public.

    Please take a look at your initial website and let us know of any questions you might have. You can submit a ticket by going to your dashboard and filling out the form.

    URL: http://rocklinfamilydental.com

    If you would like to make changes to the website in the future, you may always log in or send us an email at support@optimized360.com. We welcome any questions regarding the website editor.

    Thank you!

    Charles B.
    charles.b@optimized360.com


    Leave a Comment:




    Old Domain Info 
    Notes | 2018-02-08 | Desirae.G | #117802 |

    199.83.129.11
    199.83.131.11

    0 smtp.secureserver.net 68.178.213.203
    GoDaddy.com, LLC (AS26496) 60 min Blacklist Check SMTP Test
    10 mailstore1.secureserver.net 68.178.213.243
    GoDaddy.com, LLC (AS26496) 60 min Blacklist Check SMTP Test

    ns45.domaincontrol.com
    ns46.domaincontrol.com


    Leave a Comment:




    Follow Up 
    Notes | 2018-02-07 | charles.b | #117778 |

    Hello Sam,

    Before making the website live, I wanted to confirm whether you had wanted to transfer your domain name to our account? I can see that you have numerous emails associated with your domain name, and If we were to transfer the domain name to our account, it would sever the tie to your emails and they would no longer work. You would just have to back up your old emails (so that you can access their contents if need be) and we can set the email accounts up again on our end. The 1st email account is free of charge, any other accounts in addition after 1 we charge a $5/month. If not, I can update some setting to your domain within your account and have the website live tomorrow.

    Thank you,
    Charles


    Leave a Comment:




    Follow Up 
    Notes | 2018-02-07 | charles.b | #117777 |

    Hello Sam,

    Before making the website live, I wanted to confirm whether you had wanted to transfer your domain name to our account? I can see that you have numerous emails associated with your domain name, and If we were to transfer the domain name to our account, it would sever the tie to your emails and they would no longer work. You would just have to back up your old emails (so that you can access their contents if need be) and we can set the email accounts up again on our end. The 1st email account is free of charge, any other accounts in addition after 1 we charge a $5/month. If not, I can update some setting to your domain within your account and have the website live tomorrow.

    Thank you,
    Charles


    2018-02-08 | charles.b
    Hi Charles,
    We would like to keep our existing emails and have the domain remain through GoDaddy so we don't lose anything. Thank you.

    Leave a Comment:




    Confirmation to go Live 
    Notes | 2018-02-06 | charles.b | #117600 |

    Hi Charles,
    Yes, you can make the website live. Thanks so much for the edits!


    2018-02-06 | charles.b
    Need to double check email setup

    Leave a Comment:




    Follow up + Feedback 
    Notes | 2018-02-05 | charles.b | #117473 |

    Hi Charles,
    I got some notes back from Dr.Lee and she likes the website, just has a few edits.
    Under Community Events, she would like to delete Folsom Bridal Show 2015 and Miss Placer County 2014. Under the Services tab, she would like a colon to be added before A on the Chao pinhole surgical technique. Under sedation, she would like to delete the photo of the nitrous mask (we don’t use or have nitrous oxide- laughing gas). Under the For Patients tab, we can delete the first post op instructions (it is a duplicate of the Hard Soft night guard instructions). Also, if we could add the Pinhole post op instructions that I have attached.

    Thanks, Sam


    2018-02-06 | charles.b
    Hello Sam, I have implemented all of the requested edit requests mentioned. Was there anything else you would like me to update (I am still working on inputting the latest photos you had provided)? Would you like me to make the new website live?
    2018-02-05 | charles.b
    Need to update slider images with higher res images provided by Sam
    2018-02-05 | charles.b
    all edits have been addressed

    Leave a Comment:




    Spoke with Sam 
    Notes | 2018-02-02 | charles.b | #117404 |

    Communicated that Doctors are overall very happy with the website – there are some minor edits to content which sam will be providing.

    – I let her know that I am also updating the slider images with the ones she had previously provided.

    – Need to follow up and find out when they wanted to launch the new site


    Leave a Comment:




    Login Credentials Provided to Client 
    Notes | 2018-02-02 | charles.b | #117397 |

    Link:
    http://360temp.com/wp-login.php

    UN:
    rfd4750

    PW:
    %T#%APJT5z^fNjz7%IiRIChv


    Leave a Comment:




    Follow Up 
    Notes | 2018-01-31 | charles.b | #117280 |

    Spoke with Sam

    She sent the site to the doctors to take a look – Sam didnt have any edit requests aside from adding the live chat feature, which I have added.

    – She will be providing me with content for Perio Protect
    – She will also provide image files to replace current ones


    Leave a Comment:




    Follow Up + Scheduled Call 
    Notes | 2018-01-31 | charles.b | #117223 |

    Scheduled call at 2:30 – wants to go over editing options.


    Leave a Comment:




    Follow Up + Scheduled Call 
    Notes | 2018-01-31 | charles.b | #117222 |

    Scheduled call at 2:30 – wants to go over editing options.


    Leave a Comment:




    Email: Your Website is Ready 
    Template Ready | 2018-01-30 | charles.b | #117215 |

    Hello Sam and Dr. Lee,

    Congratulations! Your website is ready for your review.

    Please take a look at your initial website and let us know of any questions you might have. You can submit a ticket by going to your dashboard and filling out the form.

    URL: http://gertrudelee.360temp.com

    After inputting the images in the slider, I noticed the images were pixelated. DO you happen to have original image files that I can replace these with?

    WEBSITE WALK-THROUGH

    When is the best time to go over the options or questions you might have? I’ll be glad to provide a walk-through to editing the site.

    If you would like to make changes to the website in the future, please feel free to email us at support@optimized360.com. We welcome any questions regarding the website’s editor.

    Thank you!

    Charles B.
    charles.b@optimized360.com


    Leave a Comment:




    Add featured images to services + Testimonials closed
    Task: Website | 2018-01-29 | charles.b | #117108 |

    Links provided below to pull featured images from to add to related posts:

    1. http://content.360temp.com/what-are-dental-implants/
    2. http://content.360temp.com/dental-cleaning-consultation/
    3. http://content.360temp.com/partial-dentures/
    4. http://content.360temp.com/dental-implants/
    5. http://content.360temp.com/emergency-dentist/
    6. http://content.360temp.com/crowns-and-bridges/
    7. http://content.360temp.com/nitrous-oxide/ (Conscious sedation page)

     


    2018-01-30 | charles.b
    edits confirmed - closing task
    2018-01-30 | charles.b
    edits confirmed - closing task

    Leave a Comment:




    Follow Up 
    Notes | 2018-01-25 | charles.b | #116907 |

    Hi Charles,
    How is the website coming along? The doctors were just curious about any updates.
    ___
    Hello Sam,

    I thought I had sent a follow-up email but I had left it on “Draft”!

    I have most of the content and images in place and will be reviewing everything before sending it over to you.
    Sorry for the delay, but I will have the website ready for you early next week, no later than Wednesday.


    Leave a Comment:




    Follow Up 
    Notes | 2018-01-19 | charles.b | #116447 |

    Hi Charles,
    Our GoDaddy hosting needs to be renewed by January 21st, so I am going to renew that today to avoid any delays or disruptions with hosting. Is that ok to do now?
    Thanks, Sam

    _______
    Hello Sam,

    Yes, that is fine to do!


    Leave a Comment:




    301’s 
    Notes | 2018-01-17 | charles.b | #115950 |

    Site run through xml sitemap site but 301’s werent listed in text file for some reason – folder added to clients dropbox


    2018-01-17 | charles.b
    sitesucker not working as well

    Leave a Comment:




    Original DNS Records + IP 
    Notes | 2018-01-17 | charles.b | #115947 |

    Domain:rocklinfamilydental.com
    Registrar:GoDaddy.com, LLC
    Name Servers:
    ns45.domaincontrol.com
    ns46.domaincontrol.com

    199.83.129.11

    MX attached


    Leave a Comment:




    Requesting XML file 
    Notes | 2018-01-16 | charles.b | #115736 |

    Hello Sam,

    I wanted to ask if you can provide me with an XML file from your wordpress site? This would be the most accurate way to migrate all of the information from your current site. From your wordpress dashboard it would be under “Tools” > “Export” > “All Content” then clicking the download export file, which you could then send as an attachment.

    Please, let me know if you were able to access this!

    _________

    I will try to find that and let you know.

    _________

    Hi Charles,
    I told our staff about the need to backup emails before switching our hosting and a question came up. Will email contacts transfer over? Or do we need to make sure to write all of our contacts down beforehand?
    Thanks, Sam
    _________

    Hello Sam,

    Regarding the emails, I spoke to my supervisor about this and she had mentioned that maybe forgoing the site transfer as well as moving emails may not be the best option, as the process for moving/backing up and reconfiguring emails is very time-consuming and usually requires an IT person to integrate the emails into a management system like thunderbird or outlook on your end. We do charge $5 a month for each email account that we create and host for you (so an additional $35/m for 7 emails, added to the monthly fee – the first email we provide free of charge). So if it was a decision based on trying to consolidate the expenses for you, we thought it would be more cost-effective for you to keep your domain and email hosting as is. That way your older emails will still be accessible, you wont have to hire an IT person or pay the email hosting fees.
    But yes, if we do choose to proceed with transferring the domain and setting up emails, you would have to save your contacts as well and reinput them.

    2018-01-17 | charles.b
    So we could keep our emails and hosting with GoDaddy and remain exactly how it is now, even with a new site?
    Hello Sam,
    Thank you for the login credentials, I just confirmed that they work!
    And yes, you can keep the emails and hosting as they are now, and once we're ready to go live with the new site, I would just need login credentials for your godaddy account so that I can update some record settings.

    Leave a Comment:




    Initial Conversation 
    Notes | 2018-01-16 | charles.b | #115709 |

    They like all of the content curently on their site

    ** Add “Perio Protect” as a service – will need them to provide content for this

    They mainly wanted something more visual, easy to navigate, and easy to use.

    Sticking with the same colors in their logo

    Wanted to present all of their testimonials – theyre very proud of them.

    We decided on KEVIN theme


    Leave a Comment:




    Migrate content from old site closed
    Task: Website | 2018-01-16 | charles.b | #115687 |

    Add necessary posts, pages, categories to migrate content from clients current site – please dont forget to migrate images and forms.

    http://rocklinfamilydental.com/

    ADD EACH SEPARATE SERVICE UNER “SERVICES” TAB, AS A NEW POST AND CATEGORIZE IT UNDER SERVICES CATEGORY

    Follow Navigation menu structure from their current site

    some pages have been imported already – you’ll need to reformat the About Us page to bring in the video and icons

    Use divi to add testimonials

    you have access through 360developer103683

     


    2018-01-25 | catherine.c
    Please complete.
    2018-01-23 | catherine.c
    go to: http://rocklinfamilydental.com/
    right below homepage slider, post-op instructions - copy all PDFs, add to new tempsite on this page - list as bullet points:
    http://gertrudelee.360temp.com/post-op-instructions/
    2018-01-22 | charles.b
    I created a page "Post Op Instructions" - put all forms from the "Post Op Instructions" tab from their CURRENT site into the "Post Op Instructions" page as bullet points, then link each text to their appropriate form (have the forms open in a separate window)
    2018-01-17 | charles.b
    I updated the notes in the ticket - please follow them and ask if you have any questions - tempsite link provided below
    http://gertrudelee.360temp.com/wp-admin
    2018-01-16 | developershafiq
    Kindly provide tempsite link

    Leave a Comment:




    Folloow Up 
    Notes | 2018-01-15 | charles.b | #115500 |

    Hi Charles,
    I filled out the questionnaire last week and sent it, but I will fill it out again.
    Thank you for letting me know,

    Sam

    Public Relations
    Rocklin Family Dental Group
    4750 Rocklin Rd, Ste 100
    Rocklin, CA 95677
    O:(916) 315-3558
    pr@rocklinfamilydental.com

    Response:
    _________

    Hello Sam,

    I received the questionnaire, thank you for filling it out!

    Would you like to schedule a call to briefly go over some of these items included on the questionnaire as well as some design preferences for the new site?
    I am available until 2:30 pm PST today and have an open schedule tomorrow 1/16 and Wednesday 1/17 if that works better for you?


    2018-01-15 | charles.b
    Hello Sam,
    I had several calls throughout the day and wasn't able to contact you. For tomorrow, I'll give you a call at 10:30 am PST. Please let me know if you have another preferred time tomorrow and I can accommodate.
    Thank you, Charles

    Leave a Comment:




    Design Questionnaire 
    Notes | 2018-01-15 | charles.b | #115488 |

    Leave a Comment:




    Follow Up 
    Notes | 2018-01-12 | charles.b | #115330 |

    Hello Dr. Lee,

    I wanted to follow with you to make sure that my initial email sent to you on the 10th hadn’t gone to your spam folder. Please find a copy of the email below:

    Welcome to Optimized360!

    My name is Charles B. and I will be the designer working with you to get your new website up.

    To ensure that we have the proper information on your new website, please fill out our simple questionnaire below.

    Preliminary Questionnaire: https://form.jotform.com/62934768594171

    We’d like for patients to utilize your website as soon as possible, therefore we’ve provided an efficient process: The website will be created with a simple design and your provided information. In about a week, you should receive an email with the initial content we have put together. At that time, we’ll discuss design customizations available.

    If you have any questions, please call 1-800-997-9368 or simply reply to this email. I’m excited to work with you!
    Charles B.
    charles.b@optimized360.com


    Leave a Comment:




    Email: Design Introduction 
    Design | 2018-01-10 | charles.b | #114712 |

    Hello Dr. Gertrude Lee,

    Welcome to Optimized360!

    My name is Charles B. and I will be the designer working with you to get your new website up.

    To ensure that we have the proper information on your new website, please fill out our simple questionnaire below.

    Preliminary Questionnaire: https://form.jotform.com/62934768594171

    We’d like for patients to utilize your website as soon as possible, therefore we’ve provided an efficient process: The website will be created with a simple design and your provided information. In about a week, you should receive an email with the initial content we have put together. At that time, we’ll discuss design customizations available.

    If you have any questions, please call 1-800-997-9368 or simply reply to this email. I’m excited to work with you!
    Charles B.
    charles.b@optimized360.com


    Leave a Comment:




    Website Design (New Design Project) closed
    Task: Website | 2018-01-08 | Chandra | #114192 |

    Select Lite Package

    – Template website
    – SSL
    – ADApt

    Sam is the point of contact for Dr. Lee. The client would like a call today if possible.


    Leave a Comment:




    Website Design (New Order) closed
    Task: Accounting | 2018-01-08 | Chandra | #114190 |

    Select Lite Package: $1998 + 79/m

    Client provided CC via RightSignature (Visa ending 9322).


    2018-01-08 | chandra.t
    Charged and sent invoice.

    Leave a Comment:




    PipeDrive 
    Notes | 2018-01-08 | Chandra | #114188 |

    Select Lite website package (optizign) $1,999 monthly fee will be $79 is open to color scheme would like a call monday or Tuesday the sooner the better dental firm showed her the gallary of our optizign system websites liked them.


    Leave a Comment:




  • Domain Information
    Client Registrar
    Hosts Email
    Alias Info
    Registrar Info

    Milestones
    gertrudelee.360temp.com

    Intro & Gallery URL: 2018-01-10
    Site Sucker & 301s:
    Site Username (subdomain):
    Map Domain in Pagely/WP:
    Customizer:
    Additional Pages:
    Review: 2018-01-31
    Tutorial: 2018-02-02
    Website is Ready:

    Cancelled
    301:
    Other Products:
    Status Cake:
    Live Online: 2018-02-08
    Analytics Setup: 2018-01-29
    Jetpack Stats Setup:
    Analytics ID:
    Google Account

    Analytics by Client

    Shared Dropbox
    Custom Content
    Please submit a task to create content.
    ADDITIONAL EMAIL TO:

    ADDITIONAL EMAIL TO:

    ADDITIONAL EMAIL TO:

  • FTP / Logins
    Website Location:
    Godaddy / 360 Sites
    Subdomain
    FTP USER

    FTP PW

    Shared Dropbox
    Domain Information
    Exclusivity
    Ownership
    Client Registrar
    Hosts Email
    Website Hacked
    Hacked on:
    Resolved?


    Alias Info
    Registrar Login
    Milestones
    Introduction:
    Questionnaire:
    Site Download/Site Sucker:
    Temporary Site:
    Concept:
    Approved:
    Add to Upwork
    Add Developer to Temp Site
    Review:
    Design # and Download:
    Image Optim:
    Website is Ready:
    Cancelled
    Sitemap, Submissions, 301:
    Update Other Products:
    Status Cake:
    Live Online:
    Analytics Setup:
    Analytics Report or Jetpack Setup:
    Analytics ID:
    Google Account

    Analytics by Client
    Custom Content
    Ordered Topics: (please submit a separate ticket)
    ADDITIONAL EMAIL TO:


    Additional Recipients:




    Previous Concepts:
    Additional Recipients:

    Message for Client:

    Task for Developers:




    Add new milestone to Upwork.com Add new milestone to Upwork.com
    Add Developer to Temp Site: 360developers 360developers103259
    ADDITIONAL EMAIL TO:



    ADDITIONAL EMAIL TO:

  • MILESTONES
    Website Backup:
    Introduction:
    Questionnaire:
    Concept:
    Approved:
    Developed:
    Sitemap, Submissions, 301:
    Check Other Products:
    Analytics Applied:
    Review:
    DC is Ready:
    DC is Live:
    Cancelled
    Previous Design #

    Previous Site Removed:
    Previous Location:
    Previous Subdomain:
    Godaddy / 360 Sites / 360 Temp

    Previous FTP USER

    Previous FTP PW

    ADDITIONAL EMAIL TO:



    Additional Recipients:
    Attach File(s):


    Previous Concepts:
    Additional Recipients:

    Message for Client:


    Task for Developers:


    Add new milestone to Upwork.com Add new milestone to Upwork.com
    Add Developer to Temp Site: 360developers 360developers103259

    ADDITIONAL EMAIL TO:



    ADDITIONAL EMAIL TO:



  • Video Information
    Added to vendor DB
    Checked for alias
    Placed on site
    Declined (note reason why)
    Cancelled

    COMPANY
    Media Med
    Media Med Integrated
    3D4 Dental
    Optio: register w/client info
    Swarm
  • Facebook
    Account Access:
    Active
    Cancelled
    Google Plus
    Account Access: PIN: F/U: URL: Active
    Cancelled
    Twitter
    Twitter
    Active
    Cancelled

    ADDITIONAL EMAIL TO:



    ADDITIONAL EMAIL TO:




    Facebook
    Google
    Twitter
  • Blog Schedule
    Monthly
    None


    Notes

    After submitting the form, copy + paste the EDIT SUBMISSION URL on the thank you page here:



    Need topics? See a list of topics here.

    Initial Blog DQ
    Social Media Access

    Facebook

    Account Access:
    Active
    Cancelled

    Google Plus

    Account Access:

    PIN:
    F/U:
    URL:
    Active
    Cancelled

    Twitter

    Twitter


    Active
    Cancelled

  • Logo Milestones
    Intro:
    Concept:
    Approval:
    Sent Files:
    File URL: Decline to Use (note reason why):
    Cancelled

    ADDITIONAL EMAIL TO:





    Additional Recipients:



    Previous Concepts:
    Additional Recipients:

    Message for Client:
    Instructions to Place on Website (ticket)
  • Username: Password:
    Reviewed:
    Placed on Website:
    Cancelled


    Send Email Confirmation

    ADDITIONAL EMAIL TO:

    Reviewed:
    Active:
    Cancelled


    Send Email Confirmation

    ADDITIONAL EMAIL TO:

    CSR: Pagely Ticket Created:
    Domain Mapping: DB Search & Replace:
    Active/Completed:
    Cancelled


    Send Email Confirmation

    ADDITIONAL EMAIL TO:

  • Email
    HIPAA
    Regular Email

    Active
    Cancelled

    Inboxes Created:
  • BRC - Reputation Management
    Pending
    Active
    Placed on Site
    Cancelled

  • Marketing




    STEPS
    Ordered:
    Account:
    Waiting for Live Website
    Ad Setup
    Test Ad
    Active
    Paused
    Cancelled
    SEARCH ENGINES
    Adwords
    Yahoo/Bing
    Remarketing
    Display (generic)
    Video
    Mobile
    Other Campaigns (see notes)
    SEO
    Pending
    Monitored by oDesk
    Paused
    Cancelled

    KEYWORDS

  • ORDERED/PAID
    Template
    2018-01-08
    2018-01-08

    Website


    Mobile
    Fluid Responsive
    2018-01-08
    2018-01-08
    Videos


    Marketing


    Reputation


    Facebook


    Google Plus


    Blog


    SEO


    Logo


    SPK

    DC

    Email


    HIPAA Form


    SSL Security
    2018-01-08
    2018-01-08
    ADApt
    2018-01-08
    2018-01-08
    Others


    360 Plan