J. Michael Coleman, DDS

Please call Dr. Coleman for the next 4 days consecutively and demand to speak to someone. If needed, transfer call to Belinda to resolve outstanding issues.

The client has not been responsive to calls and emails since last December. He has disputed the amount of $1999 (the second installment) with transaction date Nov 20, 2017, and amount of $79 with the same transaction date.

Hello Dr. Coleman,

Hope your new year started out strong!

My name is Belinda and I am the Creative Director here at Optimized360. I see that we have created a new, beautiful design for your website but it has not been launched. Were there any outstanding items that are preventing you from launching the site?

Thank you for your time and I look forward to speaking with you.

Called Dr.’s cell and LM. Also emailed and tracked stressing the urgency for him to contact me so we can get the new website live.

Doctor disputed the $79 monthly charged made 12/20/17.

1. Remove Meet the Doctor button on homepage – next to team photo

2. Bottom of this page: http://jmichaelcoleman.360sites.net/implant-retained-dentures/
Remove the 3 links under “Related”

Called Dr. Coleman’s cell and LM.

The current team photo on the homepage is set as a bg and should not be stretched; it should resize accordingly. Please remove it as a bg and add it in the same format as you did for this website, http://delaneyparkdental.com/.

1. Remove Our Services category.  Change Our Services in top menu to this with the following submenus:

Our Services
— Dentures
— Implant Supported Bridges
— Implant Retained Dentures

Create new pages for each submenu – use the following content for each page:

DENTURES PAGE
– link to http://jmichaelcoleman.360sites.net/denture-pricing/

IMPLANT SUPPORTED BRIDGES PAGE

BruxZir® Solid Zirconia Full-Arch Implant Prosthesis

The BruxZir® Solid Zirconia Full-Arch Implant Prosthesis offers a fixed, all-zirconia implant solution for edentulous patients desiring a more durable and esthetic replacement for removable dentures. Constructed from 100 percent BruxZir Solid Zirconia, this full-arch restoration dramatically improves speech and chewing function, and attaches to implants via titanium connections. BruxZir Solid Zirconia offers superior fracture toughness and exhibits flexural strength up to 1465 MPa, making it ideal for enduring the functional stresses that dentures must withstand.

Available for full-arch indications for the first time, BruxZir Solid Zirconia is biocompatible and lifelike, exhibiting remarkable translucency and color similar to natural dentition. State-of-the-art CAD/CAM technology is employed to achieve a precise fit and a predictable result. Strong, hygienic and affordably priced, the BruxZir Full-Arch Implant Prosthesis offers exceptional resistance to the chips, fractures and stains that can compromise acrylic dentures.

(Add the photo of top teeth here.)

IMPLANT RETAINED DENTURES PAGE

Keep your dentures secure and in place with affordable, easy to install, predictable outcome, Implant Retained Dentures.
Call our office for a consultation.

(Add the photo of bottom teeth after the sentence.)

2.  Homepage featured service boxes – link to each of the new pages that were created in #1.

Dr. Coleman contested his charges (2 installments of $1999 and 1 monthly $79), please contact.

1. Homepage slider – below the smiling teeth image – change text to “A+ Dentures Worth Smiling About”

2. Homepage welcome paragraph below 3 service boxes.
Change this sentence: “We offer Dentures, Implant Retained Dentures, and Implant Supported Bridges to keep your dentures secure and in place.”
To this sentence: “We offer Dentures, Implant Retained Dentures, and Implant Supported Bridges.”

3. Homepage – paragraph next to the team photo – J. Michael Coleman, DDS
Delete last sentence. Add this: “We offer Dentures, Implant Retained Dentures, and Implant Supported Bridges.” – keep the bolded service names.

4. Homepage — testimonials near the bottom
Remove all testimonials – only keep Stephanie

5. On this page: http://jmichaelcoleman.360sites.net/denture-pricing/
– Clean up the table code – remove all pt sizing, paragraph tags need to be organized better/removed, inline css need to be cleaned up. Please organize to what you think is best.
– Make all tables on this page wider.

COMPLETE DENTURES
– Bold the headings – Type, Per Denture, Per Set.
– ‘Type’ column needs to be wider – each one should be in one line
– Personalized High Impact – $1299 needs to be in same row as $759

PARTIAL DENTURES
– Bold the headings – Type, Per Denture (remove word ‘Fee”)
– ‘Type’ column needs to be wider – each one should be in one line
– Personalized High Impact Precision Cast Metal – needs to be in one line
– Characterized Precision Cast Metal – needs to be in one line

OTHER SERVICES
– Bold the headings – Type, Fee
– Reline (per denture)
One free adjustment within first month
(Text should be in 2 lines, space after Reline)
– Panoramic X-Ray – needs to be in one line
Extraction per tooth – needs to be in one line

Taken by Desirae – was a note:

SERVICES
-replace image for “implant retained dentures” with this one:  https://www.dropbox.com/s/w1cm8wc25yk18ed/coleman_shutterstock_482112418.jpg?dl=0

FOOTER
-add Wednesday & Thursday office hours below “Tuesday” and above “we are closed…)
-remove the 2nd column in office hours, so the office hours should be in 1 column now

Services category: http://jmichaelcoleman.360sites.net/our-services/

Hide/delete the 2 sections with no results – Cosmetic Procedures & Preventive Procedures

SERVICES
-remove “restorative procedures” title & excerpt
-replace image for “implant retained dentures” with the one attached below
-remove ALL posts except Implant Supported Bridges, Implant Retained Dentures, and Dentures

FOOTER
-add Wednesday & Thursday office hours below “Tuesday” and above “we are closed…)
-remove the 2nd column in office hours, so the office hours should be in 1 column now

LVM to call back regarding her comments to edits.

5. Under OUR SEVICES – http://jmichaelcoleman.360sites.net/dentures/
take out the words (sometimes porcelain)

6. Under OUR SERVICE – http://jmichaelcoleman.360sites.net/dentures/
take the whole paragraph of { What should I expect when being fit for dentures}

7. Under OUR SERVICES – http://jmichaelcoleman.360sites.net/dentures/
take out the wording, first paragraph {back up by limited warranties}

8. Under OUR SERVICES – http://jmichaelcoleman.360sites.net/dentures/
take out last section – Will I need to follow any special instructions to care for my new dentures?

Reviewed and sent to client.

Dr. Coleman would like to purchase adentures.com

Domain has been purchased. Please charge.

$20/domain

1. Homepage – middle section where it reads J. Michael Coleman, DDS…change the picture of the man to the group photo of our office staff from this page: http://jmichaelcoleman.360sites.net/meet-your-yorktown-dental-staff/

2. Update office hours in footer & contact page:
We are CLOSED on Fridays, Saturdays and Sundays

3. Our address needs to read as follows…
5033 B. George Washington Memorial Hwy,
Yorktown, VA 23692
(change is to putting the { B } after 5033 )

4. Under OUR SERVICES…remove right sidebar on all posts.

10. Header – Take off twitter icon. Link FB to this in separate window: https://www.facebook.com/Dr-J-Michael-Coleman-437533766396206/

11. Homepage – the word extraction needs to be plural in both instances

12. Homepage – Welcome to paragraph
it needs to read, Implants and Implant retained and supported bridges

13. http://jmichaelcoleman.360sites.net/testimonials/
remove all reviews except the one that was written by Stefanie

submitting to Brandon:

1. Dentures
2. Implant Supported Dentures
3. Implant Retained Dentures

Hello Dr. Coleman,

Your website is ready for your review and to further customize.

This is the initial time that you will see the website, therefore you will have many questions and comments! We encourage you to schedule a call to go over the details of the functional site. We have combined the design you have approved with the pages and information available to us. Please take a look at the website and let us know of any page changes, additions and/or questions you might have.

Temporary URL: http://jmichaelcoleman.360sites.net

Also, we are working on writing custom content for you for Implant Supported Dentures, Implant Retained Dentures, and Dentures. If you would like to make changes to the website in the future, you may always log in or send us an email at support@optimized360.com. We welcome any questions regarding the website editor.

Schedule a Call: https://calendly.com/optimized360/calls

Thank you!

Desirae
desirae.g@optimized360.com

URL: jmichaelcoleman.360sites.net

Please develop theme based on provided PSD in dropbox. FTP and credentials have been confirmed.

Include hover effects in appropriate areas and link all buttons/links to related pages.

Below are specific instructions:

*do NOT include any forms
Images – please optimize ALL images before development
Hero – no slider
Testimonials – slider
All headers & a-tags – same blue color in design
Inner pages – no hero image

Desirae
desirae.g@optimized360.com

Hello Dr. Coleman,

Your design has been approved!

Approved concept URL: https://360controlpanel.com/wp-content/uploads/2017/10/michael-coleman.jpg

If you have any major changes to the design, please let us know. Other than that, your design has been submitted to our development team. This process will take about 1-2 weeks and if you have any content material, please send them my way. This includes photos, biographies, forms and anything you’d like to mention onto the site. You’ll get more opportunities to review the site and make additional changes as well.

As a convenience, we offer up to 5 pages of custom content. The content is created as a general guideline for you to revise and further customize to make it your own. If you are interested in getting this completed, please fill out this form:

https://form.jotform.com/72967411284159??id=104177&designer=desirae.g@optimized360.com&doctorsName=J. Michael Coleman

Thank you!

Hello Dr. Coleman,

I hope your week has been going well! Based off of our discussion I have compiled a design draft for your review. Please take a moment to review this concept and let me know of any changes you would like to see. Additionally, we want to focus on the layout and colors of the design, as the text and images can be changed at any given time.

Looking forward to your feedback!

*focus on dentures
*likes current website
*owns domain
*use current logo

Current website: https://www.drjmichaelcoleman.com/

Example:
http://toddrobydds.com/ (LIKES: full-width layout; DISLIKES: did not mention)

LAYOUT
-full width
-sectional
-clean/simple
-not busy

FEEL
-friendly
-simple
-easy to read/nav

COLORS
-same as existing site

IMAGES
-same as existing site
-older patients

CONTENT
-same as existing site
-services: dentures, implant-retained dentures, implant-supported dentures

OTHER NOTES
-focus on dentures
-use current logo
-use current staff photo
-Yorktown, VA keywords

*focus on dentures
*likes current website
*owns domain
*use current logo

Current website: https://www.drjmichaelcoleman.com/

Example:
https://www.drjmichaelcoleman.com/ (LIKES: everything except the “Our Services” menu item; DISLIKES: did not mention)

LAYOUT
-centered (sent him an example of a full-width layout to clarify if he still wants a centered layout like existing site)

FEEL
-friendly
-simple
-easy to read/nav

COLORS
-same as existing site

IMAGES
-same as existing site
-older patients

CONTENT
-same as existing site
-services: dentures, implant-retained dentures, implant-supported dentures

OTHER NOTES
-existing site is ADA compliant!
-focus on dentures
-use current logo
-Yorktown, VA keywords

CP ID 104177
Your Name Dr. J Michael Coleman
Desired Domain(s) DrJMichaelColeman.com
Do you have an existing Site? Yes
Practice Name Dr J Michael Coleman
Secondary Title (Dr. Name) Dr J Michael Coleman
Practice Address Street Address: 5033 B George Washington Memorial Highway
City: Yorktown
State / Province: Virginia
Postal / Zip Code: 23692
Country: United States
Practice Telephone (757) 874-4700
Will you be the decision maker during this process? Yes
Any Additional Comments/Requests? I like my website that I presently have. If you could set up something that would incorporate what I have, that would be easiest. I do want to make a few minor changes which we can discuss later. The only contact I want from patients or prospective patients is my phone numbers. I do not want to receive emails and or information from them from filling out contact forms.

He likes his old site as is with minor changes. He didn’t want to fill out DQ but told him to note in the form and send anyway. Desirae – no need to call him back right now…wait until you get the DQ

Please create temporary site and include client original content (if any).

Hello Dr. Coleman,

Welcome to Optimized360!

My name is Desirae and I will be the designer working with you every step of the way, starting from concept to going live! I had a quick meeting with your account rep. this morning to discuss your account and review the notes you initially had.

Please take a few minutes to fill out our design questionnaire below. This should give you a better idea of the variety of elements that are featured in an effective design.

URL: https://form.jotform.us/61947943668171??Designer=desirae.g@optimized360.com&cpId=104177

After we gain a better sense of what you are looking for I can start the design process. If it is easier for you to explain this via phone we can schedule a phone interview instead.

I look forward to working on this design with you!

Desirae
desirae.g@optimized360.com

Client is aware that I am not guaranteeing any first page placement results.
Told him we will create dedicated content for location plus dentures to help improve the keywords since his site is lacking content

Current Ranking:
2nd Page of Google for Yorktown Dentist (8th Listing from Bottom)
1st Page Yorktown, VA Dentures (1st Organic & 1st Map)
1st Page Dentures in Williamsburg, VA (2nd Organic)
1st Page Hampton, VA Dentures (5th Organic)
Not 1st for Newport News, VA Dentures

Sent DQ

Client had a bad experience in the past with support from his existing company — very down to earth guy — assured him we have a great reputation for client care here

301 Redirect – download copy of old site

Keyword: Yorktown Dentist

IMPORTANT:
Client focuses around Dentures
Please create custom content & individual pages for Dentures for these locations:

Yorktown, VA
Williamsburg, VA
Hampton, VA
Newport News, VA
Poquoson, VA

Wants a patient-friendly navigation bar

Refer to his old site to see his focus around dentures and location if needed

Gold: $4,000 + $79/m

Please send invoice to me ASAP

Payment Method
#: American Express ending in 3020
Name: J. Michael Coleman, DDS
Expiration: 01/21
Code: 6022
Zip Code: 23692

Spoke with Dr. – very nice – expressed that he has very bad support with theonlinepractice – showed him how we are different – his wife is managing his website – told her she can take a vacation and we will take over – paid $3,000 with dexmedia for marketing but he never saw what they were doing – told him about our transparent marketing

Primarily focused around Dentures – told him my gameplan – what we can do

Client had a lot of bad experience is a talker – listened in to hima nd provided a solution

Had a great rapport