My Spa & Laser Center

Chrissy:
I am not sure what is going on but we still aren’t receiving our emails. They are going to people in Colorado and Canada, we need to make sure this is corrected.
Info@myspaforney.com
Info@forneydayspa.com

Catherine:
Hi Chrissy,
For Info@myspaforney.com, we checked all settings and tested incoming emails. This email accounts appears to be working properly. You will see a text email from GoDaddy that confirms emails are coming in to your account.

For Info@forneydayspa.com, this email is not managed by us. I don’t see it listed in our accounts. If you can provide us access to the account for fourneydayspa.com (possibly a power your name account), we can check on the email settings to make sure they are set properly.

Are you using a third party software such as Outlook?
If possible, could we get any forwarded emails from the people in Colorado and Canada that you might have received?
Please let us know. Thank you.

Chrissy:

We ARE NOT receiving emails which means we are losing business. I should not have to continue to contact you regarding this, fix the issue, I paid a lot of money for his service and should have to continue to waste my valuable time to do your job.

Catherine:

On mobile view, please add a small bar below the menu that says “Appointments” and link to http://www.secure-booker.com/myspaforney/MakeAppointment/Search.aspx

Please center align the text and use

On mobile view, please add a small bar below the menu that says “Appointments” and link to http://www.secure-booker.com/myspaforney/MakeAppointment/Search.aspx

Please center align the text and use

Header of mobile site – add “Purchase Gift Certificates” button – place this to the right of twitter icon in top orange bar.

Chrissy:
I am guessing something is wrong with our email, maybe we had an info@forneydayspa.com
That should have been added. I have a lady from Colorado that keeps calling saying that she is receiving our emails

Catherine:
We checked the forms on the site and also email addresses. Forms are sending to info@myspaforney.com. There are no email addresses on the site with info@forneydayspa.com
If the lady from Colorado can send you a copy of emails she is receiving, we may be able to look further into what could be causing the email issue.

Chrissy is logging onto the site and making changes. But I noticed that the “specials” page is not working. We might need to change the name of the slug and update the menu (and other buttons located on home page if any)

Can you please delete the review by Senora L on our website

Please create info@myspaforney.com and email Chrissy and Belinda when completed.

You will have to change the MX record in her registrar.

1. Please add domain(s) to statuscake.com
2. Complete 301 Redirects
3. Check Analytics & Reporting
4. Run theme images through ImageOptim
5. Add Favicon to customizer

http://www.myspaforney.com/spa-packages.php
http://www.myspaforney.com/facials.php
http://www.myspaforney.com/massage.php
http://www.myspaforney.com/skincare.php
http://www.myspaforney.com/hair-salon.php
http://www.myspaforney.com/laser-skincare-treatments.php
http://www.myspaforney.com/ipl-photo-facial.php
http://www.myspaforney.com/clearlift-lunch-time-face-lift.php
http://www.myspaforney.com/pain-free-laser-hair-removal.php
http://www.myspaforney.com/laser-tattoo-removal.php
http://www.myspaforney.com/airbrush-tanning.php
http://www.myspaforney.com/teeth-whitening.php
http://www.myspaforney.com/waxing.php
http://www.myspaforney.com/products.php
http://www.myspaforney.com/membership.php
http://www.myspaforney.com/specials.php
http://www.myspaforney.com/contact-us.php

Hello Chrissy,

Congratulations! Your website is live and accessible to the public.

Please take a look at your initial website and let us know of any questions you might have. You can submit a ticket by going to your dashboard and filling out the form.

URL: http://myspaforney.com

If you would like to make changes to the website in the future, you may always log in by going to the bottom of your website and clicking “Login.” We welcome any questions regarding the website editor.

Thank you!

Belinda
belinda.t@optimized360.com

Please forward all the domains found in attachment to: myspaforney.com

Login:

– https://portal.hostgator.com/login
Divemom30@yahoo.com
Pomri111

————-

Also forward this to myspaforney.com — forneydayspa.com
https://1000958.secureresellerservices.com/my-account/login.aspx

user: mysparichardson
pass: Pomri11@

Please finish today.

– add reviews from client’s Yelp, Facebook and Twitter. Please link them to the website as well.

in process of going live.

– add photo on the side: https://www.chadrookstoolsalon.com/?gclid=EAIaIQobChMI-7Dk09OO1wIVCgaGCh19CQPREAMYAiAAEgKApvD_BwE
– add stock images of hair examples

Mentioned changes should be done today!

1 – Injectables page: add Juvederm content inside the toggle that has already been created. There is Juvederm content already inside the posts.

2 – Hair Salon: change ft image photo to this: https://www.shutterstock.com/image-photo/beautiful-model-girl-shiny-red-straight-529246183?src=TV6aGlexgYCafn1NG5lIcg-2-62

3 – IPL Photo: use the top portion of this photo only (crop from nose to above the hand): https://www.shutterstock.com/image-photo/naked-lady-gets-spa-treatments-sitting-567650989?src=Gpg6N94ICkuOE_1x6go2QA-1-57

“I want a FULL REFUND! NOW, this is ridiculous and I will be contacting my credit card company if I do not receive an immediate refund for everything paid.” — Chrissy’s email.

Not sure how/what/why she has emailed this. Called and she said “IM not very happy Belinda” We had sent her an email on the 17th regarding the changes mentioned in ticket 95445. She said none of the items were completed and shouldve been done in 1-2 days. I told her NO i quoted in my email 3-5 days some will be completed earlier some not. She mentioned following items not completed:

– unmatching logos (untrue), not the latest logo (true; we used the one found on her website!)
– combining pages: but I read the exact text she sent and showed her we have created pages, she has not indicated to combine them.
– photo issues: this is an ongoing issue from the start. she doesnt like the photos chosen but does not give a reason why, simply states “i hate that photo” — told her again she HAS to give me something otherwise im presenting photos that will not satisfy her.
– issues throughout content: indicated this is content from HER website but she rebuttled with “this photo is from you guys” — again, point above.

She listed other things that were already completed and I showed her screenshots, asked her to refresh. She calmed down a bit but needed to go see a patient. Emailed her a list of items updated (from our conversation) and reiterated the list completed on 17th.

I did not talk about a refund, we went straight into the ‘issues’ — At this point, we’ve done legitimate work and I cannot approve for any type of refund. Chrissy needs to be clear and give appropriate feedback. I have not told her this, but this is the feedback from the experience.

I left you a message as well as emailed Belinda. This has taken way too long and still NO completed site, ridiculous. I sent clear notes on the 10th and was told everything would be completed in 2-3 days (again) now almost two weeks later, my list is still NOT COMPLETE. I have NO confidence this is going to happen, I need a FULL REFUND at this point.

Sent from my iPhone

Please issue refund on the logo portion of the sale. Please ask Justin what was the cost of the logo. I think $500 but please confirm, ty.

1. our logo is still different (top & bottom); apply the bottom one to the top
2. package page -ultimate indulgence spelled wrong
3. also delete – your choice of botanical body wrap, just need, Seasonal Body Scrub
4. change Gift Certificates Available! To Purchase Online Gift Certificates
5. I really don’t like how the orange bar on the top covers the lady’s eyes, no matter how I change the size of the screen, it still covers her eyes when I am on the services page, products, specials, etc
6. we still have duplicate boxes on the services page, juvederm & facial fillers are the same…we only need one, let’s do facial fillers it should really probably be Injectables and encompass Botox & Juvederm
7. tattoo removal and laser tattoo removal, we just do laser, don’t need both
8. need a different pic on laser skincare treatments needs to be changed to Skin Tightening Treatments and we should include ClearLift, NIR Skin Tightening and Micro-needling treatments
9. pain free laser hair removal treatments still needs a pic
10. HydraFacial- I will send you updated info for that page
11. the Coolsculpting page needs a different pic, we have discussed NO Tape measure, that sets unrealistic expectations which we do not measure them
12. under laser can we please put them in better order
Pain Free LHR
IPL
Skin Tightening Treatments
Laser Tattoo Removal
Spider Vein Removal

13. Facial Rejuvenation Treatments should be changed to Organic Facial Treatments
14. membership page is still a mess, the top section lists the different levels of memberships but then the rest of the info is about the Laser Passport, that needs to be made more clear
And we need to add Signature HydraFacial, Micro-Needling, Dermaplaning with Stem Cell Treatment or UV Teeth Whitening Treatment
15. on the contact page to the rt it says we specialize…..please correct the spelling of massage
16. on same page correct email / physical address, it runs together
17. not really sure why there is a contact for to the side and below
18. home page…..please find a better pic for the injectable, I just don’t care for that one
19. on skincare treatments box, need a better description there, treatments Wont PREVENT your skin from aging, they can correct the signs of aging and sun damage
-20.on injectable box, we do not offer radiesse
21. on prp…..please add coming soon
22. on the massage therapy box, the description makes you think it is only for couples or groups, something needs to be reworded there

Please replace the graphic promotions with text versions using DIVI’s coupon/promotion module.

Hello Dr. Stinson,

I didn’t get to send an official notice to you that your website has been developed! I’m sending it now to mark our processes internally. I’ve also checked on the progress on our initial website edits and it should be done early next week.

Belinda
belinda.t@optimized360.com

on home page, change photo of “coolsculpting” BUTTON to this photo: https://www.shutterstock.com/image-photo/woman-pinched-her-fat-on-body-284718578?src=cV33qrf66UUQozdT1vv_nQ-1-4

Please create services page and categorize the services into the following categories:

– Skincare
– Laser
– Spa

It should look like this: http://dentistry.360sites.net/our-services/ — you can use DIVI to load the blog and categorize things.

1. nav: remove “appointments”

2. make an orange floating button that says “appointments” and link to: http://www.secure-booker.com/myspaforney/MakeAppointment/Search.aspx

3. add link to main menu: “Gift Certificates Available!” and link to: http://www.secure-booker.com/myspaforney/ShopOnline/GiftCertificate.aspx

4. nav bar: change that orange BG to match the BG of the testimonials section on home page

5. home; ft services; “skincare specialists” change to “Skincare Treatments”

6. home; ft services; “laser..” remove Radiesse from the description hover.

7. home; ft services; “laser..” on the hover, business name should read ” My Spa and Laser Center”

8. Services; remove repeating pages:

– Facial Platlet
– Laser Tatto Removal
– Juvederm
– IPL Photo Facial

9. Change featured image for the following posts:

– Laser Hair Removal: change to just a photo of woman’s legs
– Dermaplanning – woman with nice skin
– Spidervein – ID 573419941
– teeth whitening – nice smile (no need for before/after photo)

9. Products page: add the following logos Botox, Juvederm, CoolSculpting, Hydrofacial

10. Promotions page: remove Glamour Mondays (first promo)

11. Promotions page: recreate the promotions using DIVI builder instead of a graphic.

12. Specials Page: Packages 1-3 , create 3 boxes with these packages in them. The last package called “Laser Passport” should be in its own section with all the remaining text below.

13. Contact us: fix location addresses

14. Contact us: “We specialize in..” change that list of services to match the 6 featured services on the home page

15. Contact us: “Proudly serving..” change the sentence to read “We proudly serve Forney and Richardson for over 10 years!”

16. Inner pages: add a sidebar with a contact form and a “book an appointment” button below.

Hello Chrissy,

I have not heard from you since our last conversation. You were supposed to send me a list of items you’d like to change and also if possible the logo questionnaire as well.

I’ve made the changes you had mentioned:

1. changing the orange throughout the site to match the letters of “anti aging” at the top
2. adjusting the photo of the woman (at the top) — let me know if there still needs to have more adjustments
3. hid the text at the top section from mobile version
4. added additional services: hair salon and massage therapy
5. change the ‘membership’ section image to a couple’s massage

Sent Chrissy logo questionnaire to start.

Chrissy requested to see website ASAP. Sent site URL and notified that we have lots to work on and would need to set up a phone call to comb through.

Sending for review today.

Looks like posts were created but there isnt any content: http://chrissystinson.360sites.net/category/services/

Please copy the content from this website: http://www.myspaforney.com/contact-us.php

Hello Chrissy,

I spoke with our development team today and they will be able to complete it tomorrow. In the mean time, I wanted to make sure we have appropriate pages for you to review.

I’ve moved all of the pages from your current site over to the new one but saw we were missing some information:

– staff biographies
– office photos
– before & after photos
– promotions
– client forms

Let me know if you’d like to post any information regarding the above. If so, please send over photos or biographies.

Also, if there’s anything else that you’d like to show on the website please let me know. I’ll be able to order content if needed as well. If there are services missing from your current website, let me know, we might have content for that as well.

PLEASE PRIORITIZE this task.

URL: chrissystinson.360sites.net

Please develop theme based on provided PSD in dropbox. FTP and credentials have been confirmed.

Include hover effects in appropriate areas and link all buttons/links to related pages.

Below are specific instructions:

Belinda
belinda.t@optimized360.com

Hello Dr. Chrissy Stinson,

Great working with you tonight. I’ve submitted the design labeled “11” for our development team. I’m hoping they will be able to turn around in 24-hours, but I will have to wait and see what the schedule is tomorrow morning to confirm.

Next, you’ll see a functional site to click and look at more details. There will be a lot to look at but I’ll guide you through what we should focus on first,
second and so forth.

spoke with Chrissy – she was very upset – was transferred from Catherine – she demanded a refund because it has been more than a month since they ordered and there’s no website – she also worked with multiple designers and she has lost confidence

She said she was expecting a call from Belinda (based on what she told catherine) but never heard back from her – Belinda mentioned that she emailed Chrissy but did not hear back from her – Chrissy seemed to have emailed near closing and called in frustrated

I told her I am not able to authorized refunds and accounting department is not here until tomorrow – she requested to speak with Belinda today or else she would call the CC company

Spoke with Belinda and notified her of my conversation – she will call chrissy later

Chrissy likes where we’re headed. A few changes:

chrissy-stinson2.jpg
– green needs to be a lime green: https://eminenceorganics.com/us
– unsure about which services area she likes best
– appointment area should just be a contact
– need visible appointment button for their third party
– locations: likes the one on chrissy-stinson1.jpg more
– does not like the logo

Overall she seems happy. Will need to keep her interested by submitting drafts quickly and guide her through.

Chrissy has given up on the design submitted to her. Gave her my actual feedback the design and noted to her that our team has followed her instructions, this is how it ends up. She showed me her favorite site, that looks like the exact opposite of what she’s looking for. Mentioned to her this does not resonate with what she’s been saying. Removed the idea of her taking the lead and let me handle the design/marketing decisions. She’s okay with that.

New Notes:
– focus on three things:
1. colors – mentioned we cannot go with green and orange as it is on her website. will have to use different variations.
2. coolsculpting/skin care – focus on these two as they bring in revenue. other services can be found elsewhere.
3. locations – no need for maps, its confusing. Just to sections for locations.

She likes photos, color opposed to white space. Should be warm.

Sending drafts today and will talk to her about it later today.

Chrissy is not happy with the progress and design of her site. Please call her cell to discuss.

Chrissy is not happy with the designs. She is complaining that the design is too basic for what she is paying for. She has made a complaint about the color when we are specifically using her colors that she requested for her website. She does not know how to communicate what she wants for the design and gets hung up on small details rather than the entire design.

Tried to transfer to Belinda but she was in a meeting, tried to transfer to Justin but he was unavailable.

Hi Chrissy,

We have created two variations for the overall design and a few for just the top of the website. Please take a moment to review these concepts and let us know of any changes you would like to see.

Schedule a call to discuss your feedback: SCHEDULE A PHONE CALL

Thank You,

Spoke with Chrissy today – she was upset that the same issue keeps recurring (addressed the phone number needs to be more visible) etc… – said its a month out and they still dont have much or a website – she is paying two different companies for a website

She again feels that she needs the designers to make inputs and decisions – told her that this process should be very streamline and I rarely ever run into issues like this — even after a designer switch — told her that we need her input to modify the drafts and they designers will use their expertise as well to make certain decisions but we can not read her mind to see what she wants – she needs to provide input as well

Told her I will talk to the team and see how to move forward.

She called back again – wanted to know if the design is a template – assured her no – she said that the design is very similar to what Jan sent and she feels limited – told her if she needs a new concept and does not like what she has… TELL the designers so we can modify it to her liking

I asked her to be patient with Jessica as we have JUST switched designers and she needs time to modify the draft to her liking

Slider: Did not care for the image.

Liked Design B:
Use the image for massage image.

Design 3.2 : Likes the cool sculpting section

Design 4-B: Likes the design from 4-B for Welcome to My Spa & Center

It was hard to get decisive notes from Chrissy. Will be sending over several drafts.

Chrissy scheduled a call for 8/22 at 1:30pm I called her cell and left a voicemail.

Hello Chrissy Stinson,
Based off of our discussion I have compiled a design draft for your review. Please take a moment to review this concept and let me know of any changes you would like to see. Additionally, we want to focus on the layout and colors of the design, as the text and images can be changed at any given time.

Design A: https://360controlpanel.com/wp-content/uploads/2017/08/stinson-chrissy-4A.jpg

Design B: https://360controlpanel.com/wp-content/uploads/2017/08/stinson-chrissy-4B.jpg

Please click below to schedule a call so we can discuss this design:
https://calendly.com/optimized360/calls/

Looking forward to your feedback!
Thank you.

http://www.myspaforney.com/
http://www.myspaforney.com/index.php
http://www.myspaforney.com/spa-packages.php
http://www.myspaforney.com/facials.php
http://www.myspaforney.com/massage.php
http://www.myspaforney.com/skincare.php
http://www.myspaforney.com/hair-salon.php
http://www.myspaforney.com/laser-skincare-treatments.php
http://www.myspaforney.com/ipl-photo-facial.php
http://www.myspaforney.com/clearlift-lunch-time-face-lift.php
http://www.myspaforney.com/pain-free-laser-hair-removal.php
http://www.myspaforney.com/laser-tattoo-removal.php
http://www.myspaforney.com/airbrush-tanning.php
http://www.myspaforney.com/teeth-whitening.php
http://www.myspaforney.com/waxing.php
http://www.myspaforney.com/products.php
http://www.myspaforney.com/membership.php
http://www.myspaforney.com/specials.php
http://www.myspaforney.com/contact-us.php

Chrissy would like to move forward with the design but make it much more like the design examples provided during the DQ.

She was not happy about the image in the slider. She felt the sections blended together and the top of the design did not match the bottom.

Wants to emphasize lasers and skin care more than massages. Use a laser related image for the slider.

I really feel like I need a different designer, I don’t feel like we are getting anywhere with Jan and we are at almost a month at this point and I am not happy at all. For what I am paying for this website, I am VERY disappointed. Please give me a call when you get a chance, 214-557-2096

Hello Chrissy,
Based off of our discussion, I have compiled two new design drafts for your review. Please take a moment to review this concept and let me know of any changes you would like to see. Additionally, we want to focus on the layout and colors of the design, as the text and images can be changed at any given time.

Updated Feedback – 08/14/17

01.) Use a texture of palm leaves as opposed to just an image.
02.) Make the phone numbers more apparent.
03.) Update the Featured Services section
– Refer to http://www.summitskinaesthetics.com/ and use the same layout
– Requested featured services to emphasize:
— Aesthetic
— Body
— Laser
— Massage
— Injectables

Initial Feedback – 08/11/17

The last time we spoke, I was suppose to hear back from you in 3 days and not much has been done at all. I kinda feel like the ball was dropped. I like the Coolsculpting better but I really like the summit website the summitskinasthetics.com website, the main part I like is the “our specialties” area, I do not like them the way they are rt. Now on ours at all. And what I was saying I need it to reflect skincare and lasers. You also removed the about us section which I actually liked.

Hello Chrissy,
Based off of our discussion, I have compiled a new design draft for your review. Please take a moment to review this concept and let me know of any changes you would like to see. Additionally, we want to focus on the layout and colors of the design, as the text and images can be changed at any given time.

Chrissy followed up via email and loves the colors. She just had a few revisions.

Revisions

01.) Place the phone numbers to the right.
02.) Add more textures to the design.
03.) Change image for the Coolsculpting section.
04.) Emphasize Skincare and Coolsculpting.
05.) Add one/two more services.

Hello Chrissy,
Based off of our discussion I have compiled a design draft for your review. Please take a moment to review this concept and let me know of any changes you would like to see. Additionally, we want to focus on the layout and colors of the design, as the text and images can be changed at any given time.

Please copy ALL pages from their current website to chrissystinson.360sites.net EXCEPT for services or products. Simply create a page for all services and products with “coming soon” for the descriptions.

Overall Feel

– Modern
– Simple and Clean
– Spa-like
– NOT TOO ELEGANT / HIGH END

Layout

– Full Width
– Sectional
– Textures (KEEP TO A MINIMUM)

Color Scheme

– Pastel
– Light Orange
– Light Green
– Light Background (Dark Text)
– Complimentary to their logo

Images

– Beautiful Models with great skin.

Websites She Referenced

– Ranked in Order: Most to Least

01.) markelovmd.com
02.) blueplasticsurgery.com
03.) laveincenter.com
04.) skinbyjo.com
05.) summitskinaesthetics.com
06.) saltzplasticsurgery.com

Current Website

URL: myspaforney.com

Additional Notes

– Chrissy will provide her current logo and CoolSculpting marketing assets soon.

Your Name: Chrissy Stinson
Desired Domain(s): myspaforney.com
Do you have an existing Site?: Yes
IF yes, please provide login credentials: cant really login to change anything
Practice Name: My Spa & Laser Center
Tagline (slogan): Make My Spa, Your Spa

Practice Address

Street Address: 108 E US Hwy 80
Street Address Line 2: Suite 100
City: Forney
State / Province: Texas
Postal / Zip Code: 75126
Country: United States
Practice Telephone: (972) 564-1199
E-mail for Patients info@myspaforney.com
Will you be the decision maker during this process? Yes

Sections

– Featured Services
– Promotions
– Video
– Membership Logos
– Contact Form
– Office Map
– Social Media Links

Overall Feel

– Spa-Like
– Nature/Green

Please Give us Examples of Websites You Like

– http://markelovmd.com/
– http://skinbyjo.com/
– http://www.laveincenter.com/
– http://www.summitskinaesthetics.com/
– https://www.saltzplasticsurgery.com/

Light or Dark

– Light Background (dark text)

Select Colors

– We have a very organic look, oranges, greens, woods.
– Neutral

Image Types

– People
– Closeup
– Ocean/water

Ethnicity

– Caucasian
– Very Diverse

Age Group

– Adults

Demographic

– Upscale

Specialty

– Skincare and laser treatments

Top 3-4 Services

– Coolsculpting
– IPL / Photofacials
– Pain Free Laser Hair Removal
– Massage
– Tattoo removal

Any Additional Comments/Requests?

We really want our clients to feel like they are walking into a vacation when they walk through the doors, we also want it to feel clean & professional

Please create temporary site and include client original content (if any).

Hello Chrissy & Carmen,

Welcome to Optimized360!

My name is Jan and I will be the designer working with you every step of the way, starting from concept to going live! I had a quick meeting with your account rep. this morning to discuss your account and review the notes you initially had.

Please take a few minutes to fill out our design questionnaire below. This should give you a better idea of the variety of elements that are featured in an effective design.

URL: https://form.jotform.us/61947943668171

After we gain a better sense of what you are looking for, I can start the design process. If it is easier for you to explain this via phone we can schedule a phone interview instead.

Schedule a Call: https://calendly.com/optimized360/calls

I look forward to working on this design with you.

Jan
jan.s@optimized360.com

Ordered Logo Design — client has an existing and has tried 99Designs and no one has wow’d her – she wants to see what we can do

Client has two locations

Sent DQ

Chrissy (Owner)
Carmen (Office Manager)

They have two domains forneydayspa.com & myspaforney.com

Has good ranking (1st Page 4th/5th listing) for Forney Medical Spa
Needs content for Richardson Medical Spa (keyword)

Client has forms they will want one site
Has existing socials

Please do 301 Redirect and download a copy of their site

Gold + Logo: $5,500 + $79/m
**6 Installments of $916 (30 Days Apart)

Please send Justin invoice – client may pay off the whole amount next month

Payment Method
#: Visa ending in 8902
Name: Chrissy
Expiration: 10/19
Code: 341
Zip Code: 75126

Spoke with Chrissy – very nice – wanted to ask a few more questions – inquired about a logo – perhaps patient forms in th efuture (fillable) – wanted to get started – got the site back up and running

Spoke with Chrissy- she was in a rush but very nice – had a good rapport – has a site that is currently down – told her I can get a temp site up ASAP so she is not penalized by Google – wants a custom website – no contract – needs help financially – told her I can do so – she was interested – told me to talk to Carmen her office manager – went over everything – wants to see medical spa examples – sent proposal – will touch base with me today again