West Hill Family Dental

Doctor confirmed cancellation:

I believe we are all set on our end. Have a Happy New Year and I’ll be in touch if I need anything more. Thank You!

I will forward you email as well.

Please follow up with client to remove site from both godaddy and 360sites.net

If so, theme folder needs to be backed up and XML.

Please set up GoDaddy site and send WP & FTP login to client.

Spoke with Dr – wanted to remove his site from our servers – doesn’t know when he will come back – told him there is a reactivation fee of $300 if he comes back in the future – he said maybe he will be back in 4-5 months – just change of plans – he will email catherine the cancellation note

Catherine,

There has been a change of plans for the time being. I need you to create a back up of the site optimize-360 created for West Hill Family dental and send it over so i can up-load it onto our server. Please remove it from your server to avoid the continuous monthly charges. If I have any outstanding balance to make this happen, please let me know. If you have any questions, please let me know. Thanks again for all your help and have a great Holiday.

Spoke to Dr today via phone: Interested in upgrading his package to get more marketing options. Will send FU email w/price breakdown

Dr. initially spoke with Catherine and confirmed that it is $5/m for email service. (But this wouldnt be applicable as domain is in his own godaddy account?)

Please set up email:
info@westhillfamilydental.com

In clients godaddy account – Credentials in CP

Hello Dr. Hemphill,

The link is now working to view the website we had developed for you:

http://roberthemphill.360sites.net/

Also, I can see through public records that we actually have to update settings for the IP/A Record in hostek.com. Did this website sound familiar to you? Did you have IT personnel to update the necessary settings (A Record) for you? Or, do you have login credentials for this site so that we can go in and update the necessary settings?

Doctor was highly interested in how we can market his site. Sent info to Brent for him to follow up with doctor.

Doctor will send GoDaddy login.

Email past due $79 for web.

1. Add zendesk code to site – please see email.

2. Replace homepage photo with this one:
https://www.shutterstock.com/image-photo/hartford-skyline-on-sunny-afternoon-capital-385049170?src=sbklSo9r3-g8f5X7XKRPdQ-1-3

emailed & called – follow up on any additional edits before live.

Just wanted to touch base with a status for the website design. also, I thought the monthly billing would begin after approval of the website finalization. According to an email i received, Optimize360 tried to charge my account and sent an invoice for something that has yet to be finished. let me know.

Thanks

—
Robert Hemphill, DMD
616-262-6669

1. On this page: http://roberthemphill.360sites.net/new-dental-patients/
Remove old form, add this one: https://www.dropbox.com/s/8wjfjf8zjfqyhrd/New-Patient-eForms-_Dr_RobertHemphill10.31.17.pdf?dl=0

2. Footer – quick links – remove “smile advisor”

3. at the bottom of the Home page where it says “call: 860-563-3303”, please change to “Office: 860-563-3303”, under that put “Fax: 860-436-4628”

4. Quick links – Delete the “about us” at the bottom of the home page.

On this page: http://roberthemphill.360sites.net/dental-services/dental-faq/

Use the Accordion module. Place the correct Q’s and A’s together.

1. Home
• Should say serving Rocky Hill, not Rock Hill
• Dr. Robert Hemphill line should finish on that page with “followed by a General Practice Residency at Yale New Haven Hospital.
• Change the Meet the Doctor Tab to say “Meet The Staff”
• Request an Appointment at the bottom links to a new page starting out with Dr. Robert Hemphill link. Get rid of the link and just leave the words.

2. Contact Us
• Remove the link attached to “Dr. Robert Hemphill, DMD”. Just leave it in plain text and change it to “Dr. Robert Hemphill”

3. About Us
• Kim needs to have the title “Office Manager”, not front desk
• Under Kim please have it say the following:
• Kim comes to West Hill Family Dental with over 30 years experience in the dental field. She began her career as a dental assistant and worked her way to the front office. She received her certification in dental office management in Salt Lake City, Utah. She is passionate about dentistry and her experience allows her to maximize insurance and help provide the financing opportunities to allow patients to obtain the beautiful healthy smiles they deserve. Kim resides in Middlefield with her husband Joe. Her interests include spending time with family, travel and anything to do with the beach.

• Under Kinga Please have it say:
Kinga was born and raised in Poland and has been a Connecticut resident since 2005. She graduated from the Dental Assistant Certificate program at Tunxis Community College. She has also received state radiology certification.
Kinga enjoys working in our dental office, acting as a second pair of hands, eager to learn new things and always willing to help out any way she can.
She enjoys reading, traveling, dancing and living a healthy lifestyle. She lives in Hartford with her husband Martin and son Antoni.

• Under Tina please have it say:
Tina has received an Associates of Science Degree in Dental Hygiene from New England College in Portland, Maine. She brings with her many years of dental knowledge. Tina makes her patients feel comfortable and relaxed while visiting the office. She is very motivated and devoted to optimum patient care. She participates in continuing education courses and is a member of Middlesex Hygiene Study Club. Tina enjoys camping, bicycling, vacationing in Maine and spending time with her family and cats.

4. About us/positive experience should say:
Building a foundation of trust by treating our patients as special individuals is vital to our success. We understand how uneasy some patients may feel about their dental visits. Our entire team is dedicated to providing you with excellent, personalized care and service to make your visits as comfortable and pleasant as possible.
We thank you for allowing us to take care of your dental needs and look forward to serving you.
Make an appointment today…..we’ll give you a reason to smile!

5. Forms – Get rid of the “Hippa privacy act” form link as well as the “patient authorization to release x-rays” form link

On this page: http://roberthemphill.360sites.net/about/meet-west-hill-family-dental-staff/

Add Kim brief bio

kim: “Things I enjoy…born in durham Ct. Lovess spending time with family….anything to do with the beach…volunteering for causes that are important to me…laughing until it hurts! 😂 “

1. On this page: http://roberthemphill.360sites.net/about/meet-west-hill-family-dental-staff/

Use this document – type bios for each staff member – place in the correct place next to their photos.

https://www.dropbox.com/s/07zipcfpcs4dvtw/employee_bios.pdf?dl=0

Mel = Melissa

2. On this page:  http://roberthemphill.360sites.net/new-dental-patients/

Replace patient forms link with this form:
https://www.dropbox.com/s/vuo0d5eaedu9skz/New-Patient-eForms-_Dr_RobertHemphill2017.pdf?dl=0

Catherine, please follow up with client as their website has been developed for some time. Please CC Desirae and let them know you are helping out with the account.

Last note: he was supposed to send biographies of his staff members but he sent resumes! Desirae mentioned that this is not suggested but it is his website and decision. I think he wanted us to write it up, but we’re not going to do that.

I hope you have been having a great week! I added the new staff photos to the website, and to my understanding from our previous phone call, you were going to ask your staff members to write a few sentences for their bios. While we have their resumes, it is not clear what part of each resume should be added to the website and it would be better for each person to write a few sentences since it is more personal and may include additional information that is not listed in the resumes.

They can email me their bios directly if needed. Please let me know.

ABOUT US; STAFF
1. Add new staff photos in Dropbox link below:
https://www.dropbox.com/sh/t7y440ooqd9p71v/AAD6APw7QmhXC22Yfeh1pEHEa?dl=0
2. Add their names and titles in correct heading format.
3. Put “coming soon!” for each bio
4. Remove all other staff members’ photos and bios

ABOUT US; OFFICE
-replace current staff photo with the one in Dropbox link below:
https://www.dropbox.com/sh/t7y440ooqd9p71v/AAD6APw7QmhXC22Yfeh1pEHEa?dl=0

Spoke with Dr. Hemphill regarding the resumes he sent to be added to the website. He will speak with his staff to create bios instead.

Inquired about fillable forms and quoted him at $400.

Will be adding new staff photos.

Dr. Hemphill scheduled a call for Friday, September 8th @ 9:30 am PST

The content from these resumes goes in the section where you have the team listed with their photos and short narratives. please forward this info on to desirae and have her get back in touch with me when she gets back from vacation. we will work on this together when she gets back

Dr. Hemphill emailed his employees’ resumes to add to the website. Belinda asked him to clarify what part of each resume to add, or if he would like us to write custom content.

Waiting on response from Dr. Hemphill.

Hello Dr. Robert Hemphill,

Your website is ready for your review and to further customize.

This is the initial time that you will see the website, therefore you will have many questions and comments! We encourage you to schedule a call to go over the details of the functional site. We have combined the design you have approved with the pages and information available to us. Please take a look at the website and let us know of any page changes, additions and/or questions you might have.

Smile Advisory Video: is it possible that your previous web developers send us a copy of the files for the video? We currently cannot place the video as-is.

Temporary URL: http://roberthemphill.360sites.net

If you would like to make changes to the website in the future, you may always log in or send us an email at support@optimized360.com. We welcome any questions regarding the website editor.

Thank you!

Belinda
belinda.t@optimized360.com

1. home > ft services > can we move the people’s faces up a bit so that the text does not cover the teeth?

URL: roberthemphill.360sites.net

Please develop theme based on provided PSD in dropbox. FTP and credentials have been confirmed.

Include hover effects in appropriate areas and link all buttons/links to related pages.

Below are specific instructions:

Menu – fixed
Hero image – parallax
Live chat button – fixed on ALL pages
Hero image – no slider
“Welcome to Westhill Family Dental” – “zoomIn” effect https://daneden.github.io/animate.css/
All buttons – should have a hover effect
Header font color (especially for Services page) – same blue color in design
A-tags font color – same blue color in design
Inner pages – 1/4 size
Feat. Services – hover effect of your choice
Social Media icons – hover effect of your choice
Reviews – slider
Featured Services images – original images have been emailed to you; please replace accordingly.

Desirae
desirae.g@optimized360.com

Hello Dr. Hemphill,

Your design has been approved!

Approved concept URL:

https://360controlpanel.com/wp-content/uploads/2017/07/WesthillFamilyDental-2a.jpg
https://360controlpanel.com/wp-content/uploads/2017/07/WesthillFamilyDental-2b.jpg

If you have any major changes to the design, please let us know. Other than that, your design has been submitted to our development team. This process will take about 1-2 weeks and if you have any content material, please send them my way. This includes photos, biographies, forms and anything you’d like to mention onto the site. You’ll get more opportunities to review the site and make additional changes as well.

Thank you!

Please call Dr. Hemphill
616-262-6669

Hello Dr. Hemphill,

Based off of your recent feedback, I have updated the design drafts below. Please note the following changes:

-changed the main image to the skyline of Hartford, CT (we can change these images at any time)
-switched the position of “Dr. Hemphill” and “Services”

If there are no further changes to the layout or colors of the design, would you like to approve so we can start developing your website? The development process normally takes 1-2 weeks to complete, and during this time we can work on the content for your website.

Looking forward to your feedback. Thank you!

The design draft is looking good. I would like to switch “Meet the doc” with the “Featured services” Im working on getting video film for the site. I like the colors but dont like the pic of the staff there. Perhaps we should use a pic of the Hartford CT skyline in downtown hartford, or perhaps Rocky Hill. Thoughts? let me know

Hello Dr. Hemphill,

Happy almost-Friday! Based off of our discussion I have compiled a design draft for your review. Please take a moment to review this concept and let me know of any changes you would like to see. Additionally, we want to focus on the layout and colors of the design, as the text and images can be changed at any given time.

A few things to note:
-We can add a video in the first section if/when you decide to get that made.
-The images will not have watermarks on them; I am in the process of downloading the original versions.
-We can add more of your office/staff images on another page once we develop your website.

Looking forward to your feedback!

Current website: http://www.westhillfamilydental.com/

Examples:
http://www.spodakdental.com/ (LIKES: layout, visual, simple; DISLIKES: did not mention)

LAYOUT
-full width
-sectional
-clean

FEEL
-friendly
-modern
-easy to nav

COLORS
-same as current website/logo

IMAGES
-friendly people
-use photos from http://skimagine.zenfolio.com/p800847201

CONTENT
-more visual

OTHER NOTES
-use a staff image for the hero: http://skimagine.zenfolio.com/p800847201
-use logo attached
-wants live chat as seen here: http://philadelphiapa.dentist/
-wants all contact info and social media icons in the header
-focus on being a preventative practice

Current website: http://www.westhillfamilydental.com/

Examples:
http://philadelphiapa.dentist/ (LIKES: layout, live chat feature; DISLIKES: did not mention)
http://www.spodakdental.com/ (LIKES: layout, visual, simple; DISLIKES: did not mention)

LAYOUT
-full width
-sectional
-clean

FEEL
-friendly
-modern
-easy to nav

COLORS
-same as current website/logo

IMAGES
-friendly people
-use photos from http://skimagine.zenfolio.com/p800847201

CONTENT
-more visual

OTHER NOTES
-wants live chat
-carry over ALL social media
-wants all contact info in the header
-focus on being a preventative practice
-SEO is highly important

Please log into current website to grab all content & images:

http://www.westhillfamilydental.com/wp-admin
username: admin
password: C@w?A2+6

-add all content & images to tempsite

Your Name: Robert Hemphill
Desired Domain(s): WWW.westhillfamilydental.com
Do you have an existing Site? Yes
IF yes, please provide login credentials:
UN: admin
PW: WHADMIN123
Practice Name: West Hill Family Dental
Practice Address:
132 New Britain Ave
Rocky Hill, CT 06067
Practice Telephone: (860) 5633303
E-mail for Patients: info@westhillfamilydental.com
Will you be the decision maker during this process? Yes
Sections:
-Social Media Links
-Promotions
-Testimonials
-Video
-Contact Form
-Doctor’s Bio
Overall Feel:
-Modern
-Visual (Minimum Text)
Please Give us Examples of Websites You Like: WWW.PCDE.COM
Select Colors:
-colors of the current website.
-Blue’s.
Image Types: http://skimagine.zenfolio.com/p800847201
Age Group:
-Teen
-Adults
Demographic: Working Class
Specialty: General Dentist

Emailed Dr. Hemphill again to follow up

http://www.westhillfamilydental.com/blog/
http://www.westhillfamilydental.com/contact-us/
http://www.westhillfamilydental.com/about/
http://www.westhillfamilydental.com/about/meet-west-hill-family-dental-staff/
http://www.westhillfamilydental.com/dental-services/
http://www.westhillfamilydental.com/dental-services/dental-faq/
http://www.westhillfamilydental.com/dental-services/dental-cleanings-prevention/
http://www.westhillfamilydental.com/dental-services/dental-cleanings-prevention/fluoride-treatment/
http://www.westhillfamilydental.com/dental-services/dental-cleanings-prevention/digital-dental-x-rays/
http://www.westhillfamilydental.com/dental-services/dental-cleanings-prevention/dental-sealants/
http://www.westhillfamilydental.com/dental-services/dental-cleanings-prevention/dental-exams-cleanings/
http://www.westhillfamilydental.com/dental-services/dental-cleanings-prevention/home-dental-care/
http://www.westhillfamilydental.com/dental-services/cosmetic-dentistry/
http://www.westhillfamilydental.com/dental-services/cosmetic-dentistry/dental-implants/
http://www.westhillfamilydental.com/dental-services/cosmetic-dentistry/composite-fillings/
http://www.westhillfamilydental.com/dental-services/cosmetic-dentistry/porcelain-crowns-caps/
http://www.westhillfamilydental.com/dental-services/cosmetic-dentistry/porcelain-fixed-bridges/
http://www.westhillfamilydental.com/dental-services/cosmetic-dentistry/porcelain-veneers/
http://www.westhillfamilydental.com/dental-services/cosmetic-dentistry/tooth-whitening/
http://www.westhillfamilydental.com/dental-services/periodontal-disease/
http://www.westhillfamilydental.com/dental-services/periodontal-disease/diagnosis/
http://www.westhillfamilydental.com/dental-services/periodontal-disease/treatment/
http://www.westhillfamilydental.com/dental-services/periodontal-disease/maintenance/
http://www.westhillfamilydental.com/dental-services/restorations/
http://www.westhillfamilydental.com/dental-services/restorations/composite-fillings/
http://www.westhillfamilydental.com/dental-services/restorations/amalgam-fillings/
http://www.westhillfamilydental.com/dental-services/restorations/crowns-caps/
http://www.westhillfamilydental.com/dental-services/restorations/dentures-partial-dentures/
http://www.westhillfamilydental.com/dental-services/restorations/fixed-bridges/
http://www.westhillfamilydental.com/dental-services/restorations/root-canal-therapy/
http://www.westhillfamilydental.com/dental-services/dental-implants/
http://www.westhillfamilydental.com/dental-services/dental-implants/single-tooth-replacement/
http://www.westhillfamilydental.com/dental-services/dental-implants/multiple-tooth-replacement/
http://www.westhillfamilydental.com/dental-services/dental-implants/full-arch-replacement/
http://www.westhillfamilydental.com/dental-services/zoom-teeth-whitening/
http://www.westhillfamilydental.com/dental-services/iv-sedation-dentistry/
http://www.westhillfamilydental.com/smile-advisor/
http://www.westhillfamilydental.com/smile-gallery/
http://www.westhillfamilydental.com/smile-gallery/porcelain-crowns/
http://www.westhillfamilydental.com/smile-gallery/crowns-caps/
http://www.westhillfamilydental.com/smile-gallery/dentures-partials/
http://www.westhillfamilydental.com/smile-gallery/dental-implants/
http://www.westhillfamilydental.com/dr-roberts-hemphill-reviews/
http://www.westhillfamilydental.com/dental-links/
http://www.westhillfamilydental.com/new-dental-patients/
http://www.westhillfamilydental.com/make-dental-appointment/
http://www.westhillfamilydental.com/its-time-to-take-our-oral-health-more-seriously/
http://www.westhillfamilydental.com/all-you-need-to-know-about-teeth-whitening/
http://www.westhillfamilydental.com/my-teeth-are-a-bit-loose-is-there-anything-i-can-do-to-stop-the-wiggling/
http://www.westhillfamilydental.com/please-join-us-as-we-give-back-to-the-community-this-thanksgiving/
http://www.westhillfamilydental.com/privacy-policy-terms/
http://www.westhillfamilydental.com/rocky-hill-dentist-discussing-gum-disease/
http://www.westhillfamilydental.com/is-it-really-that-dangerous-to-my-oral-health-to-continue-smoking/
http://www.westhillfamilydental.com/replacing-missing-teeth-what-are-your-options/
http://www.westhillfamilydental.com/dentistry-for-diabetics-what-you-need-to-know/
http://www.westhillfamilydental.com/reduce-your-intake-of-fruit-juice-and-soda-and-increase-your-oral-health/
http://www.westhillfamilydental.com/top-5-things-you-should-know-about-childrens-dentistry/
http://www.westhillfamilydental.com/is-there-a-treatment-for-dark-gums-like-depigmentation/
http://www.westhillfamilydental.com/is-there-a-way-of-straightening-teeth-without-braces/
http://www.westhillfamilydental.com/are-tooth-extractions-really-that-bad-and-are-they-necessary/
http://www.westhillfamilydental.com/oral-care-advice-for-those-fighting-cancer/
http://www.westhillfamilydental.com/blog/page/2/
http://www.westhillfamilydental.com/blog/page/3/
http://www.westhillfamilydental.com/docs/new-patient-forms.pdf
http://www.westhillfamilydental.com/docs/HIPPA.pdf
http://www.westhillfamilydental.com/docs/Release_form_to_obtain_X_rays_from%20previous_dental_office.pdf
http://www.westhillfamilydental.com/category/dental-news/
http://www.westhillfamilydental.com/category/dental-questions/
http://www.westhillfamilydental.com/category/announcements/
http://www.westhillfamilydental.com/category/how-to-dental-information/
http://www.westhillfamilydental.com/top-10-must-remember-dental-health-tips/
http://www.westhillfamilydental.com/everything-you-need-to-know-about-getting-braces/
http://www.westhillfamilydental.com/are-dental-implants-really-worth-the-cost/
http://www.westhillfamilydental.com/is-flossing-enough-to-get-rid-of-plaque-and-food-residue-from-your-teeth/
http://www.westhillfamilydental.com/could-tooth-decay-be-connected-to-the-growth-of-our-children/
http://www.westhillfamilydental.com/5-surefire-and-simple-ways-to-prevent-plaque-buildup-on-your-teeth/
http://www.westhillfamilydental.com/quick-recap-on-the-signs-of-gingivitis/
http://www.westhillfamilydental.com/can-you-reverse-the-effects-of-tooth-decay/
http://www.westhillfamilydental.com/want-to-strengthen-your-enamel-follow-the-beavers/
http://www.westhillfamilydental.com/category/dental-questions/page/2/


Please create temporary site and include client original content (if any).

Hello Dr. Hemphill,

Welcome to Optimized360!

My name is Desirae and I will be the designer working with you every step of the way, starting from concept to going live! I had a quick meeting with your account rep. this morning to discuss your account and review the notes you initially had.

If you have not already, please take a few minutes to fill out our design questionnaire below. This should give you a better idea of the variety of elements that are featured in an effective design.

URL: https://form.jotform.us/61947943668171

After we gain a better sense of what you are looking for I can start the design process. If it is easier for you to explain this via phone we can schedule a phone interview instead.

Schedule a Call: https://calendly.com/optimized360/calls

I look forward to working on this design with you!

Desirae
desirae.g@optimized360.com

westhillfamilydental.com – https://360controlpanel.com/2015-cp?id=103646 (Husband)
northbranforddental.com – https://360controlpanel.com/cp-main?id=103569 (Wife)

Dr. Hemphill (Husband) of Dr. Swati Khambe – she will have a website with us too

Sent DQ

He likes certain features from http://philadelphiapa.dentist/

Has a login portal https://www.patientconnect365.com/Auth/PracticeLoginLocal/10099

PLEASE DO 301 Redirect (HAS GREAT RANKING FOR ROCKY HILL DENTIST)

Please carry over social and do back up of his site

PLEASE REFER THEM TO ZOPIM for live chat feature

Gold Package: $4,000 + $79/m
**3 months waived off

Please send invoice

Payment Method
#: Discover ending in 4081
Name: Robert Hemphill
Expiration: 5/22
Code: 986
Zip Code: 06067

Spoke with Dr. – went over gold package – he is the husband of Dr. Khambe – went over social – likes: http://philadelphiapa.dentist/contact/ live chat feature

Ordered via phone