Sharon Miyamoto, DDS

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    Profile ID: 103189




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    Start Cancellation







    Need to Update CC closed
    Ticket: Website | 2017-11-13 | Danny | #104227 |

    “Hi,
    I just received my credit card bill for October and
    the two reserved charges were on there which is fine.

    However, there is a 79 dollar charge for October 6 for the monthly hosting
    but there is also a 79 dollar charge for October 25 for monthly hosting.

    Please let me know the status of this and correction if needed asap.

    Kind regards,
    Dr Miyamoto


    2017-11-17 | chandra.t
    Refunded $79 back to MasterCard ending in 1872, I will make sure the charges were reinstated after the 75 waiting period with Paypal.
    2017-11-17 | chandra.t
    "omg.
    Both charges were reversed.
    What this means is when a charge is reversed, the charges are reinstated to you.
    I don’t know if you remember both charges were reinstated and paid to your company!!!
    Therefore you have been paid for september!
    Once a charge is reinstated, you dont rebill again for the same month. You’ve already been paid for September.
    I don’t understand why you would bill me again. You’ve been paid.
    Please issue a credit immediately for the October 25th charge of $79.
    If you still don’t understand or need further clarification, call me on my direct number.
    Please email me as soon as you have issues the credit to my credit card company tomorrow.
    2017-11-13 | chandra.t
    Explained 10/25/17 charge was for her September monthly billing and sent CC update form.

    Leave a Comment:




    Add Office Images closed
    Ticket: Website | 2017-11-10 | Desirae.G | #103882 |

    http://sharonmiyamoto.360sites.net/

    Add the following images to the “Our Practice” page as an image slider.  Create full size slider. Add the slider above “Insurance” and make sure the slider is not too large.


    2017-11-13 | catherine.c
    Ticket has been completed. Closing ticket.
    2017-11-13 | catherine.c
    Ticket has been completed. Closing ticket.

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    Compliment 
    Notes | 2017-11-09 | Desirae.G | #103657 |

    Bravo to the rewrite on much of the wording on the site?
    I would like to find out who did the editing?

    It exceeded my expectations as well as understanding the theme and the
    message I wanted to convey to my new patients and old patients!!!
    The new edits were better than I could have written. I am speechless…

    Wow is all I can say – You are all a fantastic team. I am so happy the
    site is back up!!!

    Thank you again!


    Leave a Comment:




    Fix CSS closed
    Task: Website | 2017-11-08 | Desirae.G | #103251 |

    This is what the homepage is supposed to look like:
    https://360controlpanel.com/wp-content/uploads/2017/04/miyamoto-sharon.jpg

    Please look at the code and fix as needed.


    2017-11-08 | rod.l
    Divi Slider page, menu, home page were recoded. Some pages no longer exist they must be updated if they were hardcoded on the older theme. Home page copy from old site was removed when content was deleted. Please copy it in place of the current.
    2017-11-08 | rod.l
    Please note that Surge is not compatible with Rogue. When pages were removed from Rogue site, Divi Slider, homepage structure, and other pages linked within the original site were removed. Importing XML from Surge site does not guarantee any functionality from Surge or restoring the original way the Rogue site use to be.

    Leave a Comment:




    Apply Previous Theme closed
    Task: Website | 2017-11-07 | Desirae.G | #102836 |

    1. Export XML from http://drsharonmiyamotodds.com/ (currently on 360temp)
    2. Upload XML to http://sharonmiyamoto.360sites.net/
    3. Apply OLD THEME “sharonmiyamoto” to http://drsharonmiyamotodds.com/ (old theme is in Rogue).
    4. Relink everything on the homepage to the correct pages.


    2017-11-08 | rod.l
    Import completed. Theme was already set to sharonmiyamoto.
    2017-11-08 | desirae.g
    http://sharonmiyamoto.360temp.com/ has been unmapped.
    http://sharonmiyamoto.360sites.net/ has been mapped.
    Please proceed with importing XML content and following the other points above.
    2017-11-08 | desirae.g
    I removed all posts as well. Please import the XML from http://drsharonmiyamotodds.com/ to http://sharonmiyamoto.360sites.net/. I will unmap the domain from the 360temp site and map it on 360sites.

    We are basically "reactivating" the old site/theme, not applying the old theme to the 360temp site since we cannot do that.
    2017-11-08 | rod.l
    Some post/pages/etc will cause duplicate, warnings, etc. Is this okay? Also http://drsharonmiyamotodds.com/ is on 360Temp. No other themes are allowed there other than Surge templates.

    Leave a Comment:




    Apply Previous Design closed
    Task: Website | 2017-11-06 | Belinda | #102240 |

    Please take the previous design and make that live on her site. We cannot use the pages that were on the old site.

    If we have the old site on server still, please activate. Delete ALL pages. Import the new pages from drsharonmyamotodds.com.


    2017-11-08 | desirae.g
    http://drsharonmiyamotodds.com/ has been applied to the old theme, and all new content has been added to the site as well. We no longer have content for everything under "Resources".
    2017-11-07 | desirae.g
    Unarchived old site, drsharonmiyamoto.com. Unmapped domain so it is back to sharonmiyamoto.360sites.net. Unmapped domain in Pagely. Removed all pages and put that site on private. Submitted a ticket for dev to apply theme and import XML.

    Leave a Comment:




    Website Inquiry 
    Design | 2017-11-06 | Belinda | #102238 |

    Thank you so much for your assistance and I am hoping this is updated soon. I’m not too happy with the current
    look of the temporary site. Desiree did a beautiful job with the initial site and I was very happy with it and with all of your
    assistance Danny to get it correctly established.
    I was under the impression that it would be updated within the week of October 20th and we are going on the third week out.

    The point of my securing the website was to try to get my prior patients into my new practice. Each week of delay is
    very discouraging and sets me back further. As we get into this month, it is traditionally very difficult to get
    the patients in because of the Thanksgiving and Christmas holidays.
    Now we are at 15 months out since I left the previous practice.

    The old practice (Dr Yabuno) has been aggressively trying to keep the patients in their practice and going after my patients.
    It has been very stressful.

    Regarding the credit card charges,
    I called the day we initially spoke about the dispute and immediately called the credit card company and they reversed the charges immediately.
    I called you back to verify. I am not clear as to why your accounting department did not research the dispute prior to sending the CEO and myself
    the email. I am not sure that your CEO was aware that you were the first and only company hired for my website.

    Irregardless, I am hoping that we go forward soon with the website. Would it be possible to give me an approximate date?
    Please keep me updated!

    Kind regards,
    Sharon

    ————–

    MY RESPONSE:

    Hello Dr. Miyamoto,

    I understand that the holidays are rather difficult for all businesses, we’re on the same boat!

    Please note that the previous design was not applied due to the fact that your name was blacklisted. We wanted to ensure this does not happen again, hence the reason why we have a totally separate site + design.

    Great news is, we are cleared to put back the old design (received confirmation this morning) and will be completing it this week! We will be in contact with you when it’s been applied.


    Leave a Comment:




    Email Notification Per Dr. Fahimi 
    Complaint | 2017-10-23 | Belinda | #98073 |

    My email to Dr. Miyamoto:

    Hello Dr. Miyamoto,

    I’ve reached out to our CEO regarding the credit card disputes and also saw that it is still current. Please let us know if that has changed.

    I am also forwarding an email directly from our CEO, Sean Fahimi, detailing occurrences on your account.

    ————–

    Email Forwarded:

    Dear Dr. Miyamoto,

    My name is Dr. Sean Fahimi, and I am the CEO of Optimized360. As a dentist and out of respect for my colleague I decided to write to you directly to make sure there is no misunderstanding between you and our company. I think months of hard work has brought us results and we are glad to see you on the first page of Google. We were very proud of the work we have done for you, but, were disappointed when we saw a dispute of legitimate charges of your account. So, we took a look and we would like to send you a review of the events and account status, so you are aware of the details. Also, we will reflect our decision about your account considering the fact you have disputed the basic charges for services already provided.

    As you know your initial domain name was banned from Google because of unauthorized use of that website address by your agents or former vendors. This usually happens if a domain is used for spamming, spreading virus or malware and or display or distribution of questionable content. This event had nothing to do with our company whatsoever.

    We found out about this after your new website was connected to your old domain. There was nothing wrong with the website that we initially built for you whether technically or content wise. As you may recall you actually were concerned that the website is indexed by Google back in April (sharonmiyamoto.360sites.net). The site under our domain was so optimized that Google found it in a matter of days and it was showing on the result page as you may remember. We hid it later because of your request until you were ready to go live.

    But, when the site was connected to your old domain, it was removed from Google’s listing by Google and following our investigation and attempt to get Google remove the ban, even after multiple requests Google did not reverse their decision due to the problematic history of your website address before you joined our company. At this point, we would usually charge for any additional work on a project like this as we had done everything by the book, but, Danny insisted to get an exemption for your account, and we basically went over the setup of the website all over again and re-did all the steps creatinig you the second website. Again, Google quickly found the relationship between the domains and banned your second domain as well. We assume the people you worked with in the past have really misused this domain.

    As you know, we did create a Business Review Central profile for you and started SEO work on it, then, we re-created the third website with a new design and started adding new content one page at a time and continued SEO work on that to get it to the first page as soon as possible. We reviewed your account and wanted to share with you the amount of credit that has been issued to you so far.

    These are the list of charges that were waived on your account:
    1- Recreation of website (second site) and setup of a new domain including transfer of all content: $1,500
    2- Three hours of investigation into the reasons the site is banned and attempt to remove it from the blacklist: $300
    3- Creation of Business Review Central $500 + $100 per month
    4- SEO work for the BRC listing: $100 per month
    5- Creation of 20 pages of new content: $2,000
    6- Creation of the third website and domain including a new design ($2,000)
    7- SEO work for the new domain (3rd one) $100 per month
    8- Transfer of the custom design to the 3rd site: $900

    The total waived fees on your account are higher than your total payment so far and at this point is a setup fee of $7,200 plus $300 per month for the last couple of months which we are still extending. These are the fees that would have been charged to any clients that receive these services.

    After we received your dispute, one point became very clear. It seems there is a very important point that is missed here. Our service was building a website and host it for you online. That service is completed. The listing of that service on Google has absolutely nothing to do with us. That is completely Google’s decision. The fact that you have allowed other questionable vendors access to your domain in the past also has absolutely nothing to do with us. Yet, we have offered thousands of dollars of free services to help you out of a situation that frankly not many companies can handle. Therefore, when the disputed came through we were deeply disappointed.

    Let me give you a dental parallel to this situation. Imagine a patient come to you for treatment, let’s say a crown is made. Then, he goes out and is involved in an accident and loses the crown. He comes back, you feel bad for him and re-do his crown at no charge. Then, he refuses payment and dispute charges because he had to go through a few days without a crown! How would you feel? That is how we felt when we saw your dispute. We sincerely care about our clients at a personal level, and that is why our expectation is at the same level.

    Since you have chosen to dispute the charges, the management has decided to remove all the unpaid services from your account and place the original site that was paid for with the original content on your domain. If in the future you face any issues with Google, please directly contact them to resolve that issue. Please note that Google is a separate entity from us and no matter who your hosting company is, their decision is not relevant to that company.

    If you choose to purchase any of services we had offered you, we will be glad to accommodate that.

    To re-activate your account, please resolve and remove the dispute and send us a confirmation from the credit card company that the issue is resolved. Please also send an email confirming that you understand and accept all the details above and you no longer have any dispute or objection to any of charges to your account. Also, please note that we won’t be able to re-activate any services until we receive that confirmation and verbal confirmations are not acceptable. If you like to use the two new domains we registered for you, please approve the small charge of $20/year for each domain. The decision to start the dispute process has caused a lot of lost time on both sides; we wish you had chosen a different route, but, let’s focus on the solution now.

    We hope we can put this misunderstanding behind us and can focus on providing you an excellent service. We assure you that a different company would not be able to resolve such issue with Google as it involved a complicated go around that is not something many companies are capable of.

    If you have any questions or concerns, you may contact me directly at the email address below

    Best regards

    Warm Regards
    Dr. Sean Fahimi

    CEO | Optimized360
    Internet Marketing for Doctors
    3990 Westerly Place, #200 | Newport Beach, CA 92660
    800.997.9368 | www.Optimized360.com


    2017-10-25 | belinda.t
    turned on website per dr f:

    Dear Dr. Miyamoto, Even though we have not received a confirmation from your credit card company, I was able to get you an exception and re-activate your account. Your website is currently active and online: http://drsharonmiyamotodds.com Please send an email to us stating that you no longer dispute any charges to your credit card by Optimized360, so we can follow up from our side. In the future, please resolve any potential issues directly with us.

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    APPROVAL to TURN BACK ON closed
    Task: Other | 2017-10-20 | Danny | #97627 |

    Belinda, per the ALERT, please get the approval to turn site back online. Client called me back to confirm that she got the $79/m dispute removed.

    Not sure how long this will show on the credit card dispute on our end to confirm but if we can get it back up sooner than later.

    Let me know by end of the day today after you get his approval. Thank you


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    Resolution to Reactivate 
    Notes | 2017-10-20 | Danny | #97624 |

    Spoke to Dr. Miyamoto, dr simply didn’t understand how monthly hosting work per her original question last week on if we can waive 2 months for her. She had the card disputed based on my phone call with her following the initial email reply. I basically told her in the phone call that we did a lot of work, putting a lot of hours, resource, company money into doing this for her indirectly.

    Long story short today, dr now understands and will remove the dispute and also apologized. Dr will call me back to confirm the dispute removal to get the site reactivated.


    2017-10-20 | danny.n
    Chandra, Dr called back to confirm that she had it removed with her credit card company. Please confirm once you see this, not sure if it takes a few business days or immediate but if you can, give me a confirmation as soon as you can.

    Leave a Comment:




    All services suspended. 
    Notes | 2017-10-19 | Sean | #97556 |

    She disputed charges after all the free work provided. The suggested email detailing the free work was not sent as recommended. No service should be re-activated without my approval (Dr. F.).


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    Clarifying Theme names 
    Notes | 2017-10-12 | Catherine C. | #95420 |

    drsharonmiyamoto.360sites.net

    Theme name: sharonmiyamoto

    – http://drsharonmiyamoto.com/wp-admin/

    Current URL : http://drsharonmiyamotodds.com/


    Leave a Comment:




    Add Posts closed
    Ticket: Website | 2017-10-11 | Desirae.G | #95348 |

    1. Copy/paste content from the Dropbox link below (title is labeled in each document name)
    2. Each article should be a new POST
    3. Categorize each new post as SERVICES
    4. Make sure to format all headings (bold, h2, etc…) as seen here: http://drsharonmiyamotodds.com/gum-grafting/

    Dropbox: https://www.dropbox.com/sh/ef7tl8631rfv7bz/AACxjffEfRivDDKn7y2LnpWNa?dl=0

    ARTICLES:
    Pinhole Procedure
    Cosmetic Periodontal Surgery
    Dental Implants
    Bone Grafting
    Bone and Tissue Regenerative Procedures
    Bone Morphogenic Protein
    Pocket Reduction Surgery
    Crown Lengthening Procedure
    Tooth Extraction with Ridge Preservation
    Scaling and Root Planing
    Teeth Cleaning
    Periodontal Maintenance
    Oral Cancer Exam
    Laser Therapy
    Teeth Whitening


    2017-10-13 | desirae.g
    Posts needed to be added to http://drsharonmiyamotodds.com/wp-admin, so I will export/import. Closing this task.
    2017-10-12 | catherine.c
    Access using these site names:
    drsharonmiyamoto.360sites.net/wp-admin
    http://drsharonmiyamoto.com/wp-admin/

    Leave a Comment:




    Custom Content closed
    Task: Website | 2017-09-18 | Desirae.G | #88389 |

    Please order custom content for the following pages:
    (all of these need to be rewritten)

    1. Welcome text (found here: http://drsharonmiyamoto.com/)
    2. About Dr. Miyamoto (found here: http://drsharonmiyamoto.com/about-dr-miyamoto/)
    3. Periodontal Services (found here: http://drsharonmiyamoto.com/category/services/)

    *keep all articles GENERAL; do not need to include practice name, doctor name, or location
    *each service will need its own page; for example: Treatment Philosophy, Gum Grafting with Microsurgery, Pinhole Procedure, etc…
    *make sure all services are NOT listed in the same article; all should be separate


    2017-10-11 | desirae.g
    Adding articles to the website. Closing.
    2017-10-10 | charles.b
    Treatment Philosophy
    https://docs.google.com/document/d/1dUmzqZEUyf_2tv-JP3rvZz6OKEr5b4n6r0QpLFqLdxc/edit?usp=sharing
    gum grafting
    https://docs.google.com/document/d/16iWh8QCky2i2EtSUPzHyw7EYQA9P0jU_xIcs-jjd7UA/edit?usp=sharing
    Pinhole Procedure
    https://docs.google.com/document/d/1DcufcOOBV7yRWGAJ1DctNiwtji9B48LKeEJMmPENL0M/edit?usp=sharing
    Cosmetic Periodontal Surgery
    https://docs.google.com/document/d/1y9W4jZl3USDtVKpEMl3_ULpX_gKC7-uspbll-ppdzno/edit?usp=sharing
    Dental Implants
    https://docs.google.com/document/d/1qTo1519hTD8frFlIHTzOo7CNbCbO5A0-r6dXLKhX3d0/edit
    Bone Grafting
    https://docs.google.com/document/d/1WaTzM6KXZ-ylsoUWqizNCzK8_aQyBafKNTIXr328t78/edit?usp=sharing
    Bone and Tissue Regenerative Procedures
    https://docs.google.com/document/d/1-nif19ZlTkAyB365gG74R3O5z_wKl4po_TIA8SysVwA/edit?usp=sharing
    Bone Morphogenic Protein
    https://docs.google.com/document/d/1Ts5y57SyCp0tr04MWYE0iwQE0UmbSJLCE6Tq6pYmCnQ/edit?usp=sharing
    pocket reduction surgery
    https://docs.google.com/document/d/1u8J_niKDsTO9X-I3OSDi436C72lPZJGCkSpJninxKfc/edit?usp=sharing
    crown lengthening procedure
    https://docs.google.com/document/d/1gJu6uQcZYbWjXP0WFaHVaa_tsdzEVedP6OaveEOot_c/edit?usp=sharing
    Tooth Extraction with Ridge Preservation
    https://docs.google.com/document/d/1vJwVbHLCoOQN_QaDn2rqYI5rDyJyT3Qb5RwHXPs-ams/edit?usp=sharing
    scaling and root planing
    https://docs.google.com/document/d/1uHV-oCw_Xk8-Ur1cRBOeOewJk7vHbrXZMr9tgJBQG3Y/edit?usp=sharing
    teeth cleaning
    https://docs.google.com/document/d/1vfaSOqUol5pINA12gk9Tl3_MBSj7V1CJI9RAZflJQ3I/edit?usp=sharing
    periodontal maintenance
    https://docs.google.com/document/d/1Ud5R_GzLKpNXKnv-38fVVHTsxcEEQBgO7sg5xmbXEBY/edit?usp=sharing
    oral cancer exam
    https://docs.google.com/document/d/1DxE6fSJ2r_5BunDEjO6UB1pi-QK5BQUmscF3Wk_C6Uw/edit?usp=sharing
    Laser Therapy
    https://docs.google.com/document/d/1_Gg6tUKV1W8HkB6iQ0_TQ-lFyVhskzzosxl2uNy-IR8/edit?usp=sharing
    teeth whitening
    https://docs.google.com/document/d/1lRH3-LsOJZT1GzMc1jmqARM0hSp1mdXlx3X0oRsHDak/edit?usp=sharing
    2017-10-04 | charles.b
    Content is ready - running 19 articles through grammarly and will provide a link to articles when done
    2017-09-29 | desirae.g
    Added the rewrite order to the excel sheet for the following topics: Welcome and About Dr. Miyamoto. Also emailed Ayesha to make sure and asked to prioritize these articles.
    2017-09-27 | charles.b
    Excel Sheet link:
    https://docs.google.com/spreadsheets/d/1eRhRb2C4pPPkbMGRz6nlOLHjCGYCFtuyZDkX1m6icvs/edit?ts=58f53afd#gid=0
    2017-09-27 | charles.b
    Hello Des and Danny, Ayesha the content writer is still working on the articles under "Periodontal Services" I'm not sure if she had followed the directions to create them all on separate documents. I reiterated the directions for her as she had provided the articles for the Welcome page and Dr's bio but no the link for all fo the articles under periodontal services. But here is a chance that she did write the articles and will include them on the excel sheet.
    Here is a link to the excel sheet > Custom Content tab > Sharon Miyamoto - cell #240
    Double check with Belinda if you're having trouble locating these articles
    2017-09-18 | charles.b
    Content Ordered - Requested that content writer finish by 9/25 but may take a little longer.

    Leave a Comment:




    Order Content closed
    Task: Website | 2017-09-18 | Danny | #88305 |

    Desirae, please start on custom content for the following pages and link them in the menu. LMK when done so i can update dr.
    Talk to me if you have any questions.

    Home
    DOCTOR’s Bio
    and all the listed services under PROCEDURES on the flagged site we did: http://drsharonmiyamoto.com/
    Please make sure that they use that menu as a reference to do custom content only, DO NOT COPY!


    2017-10-11 | desirae.g
    Added new Dr. bio and welcome text to http://drsharonmiyamotodds.com/.

    Submitted a ticket for support to add all other procedure articles. Closing this task.
    2017-10-04 | charles.b
    Content is ready - running 19 articles through grammarly and will provide a link to articles when done
    2017-09-18 | desirae.g
    Will submit these topics to our writers and will update you once it's done.

    Leave a Comment:




    Updated Dr Miyamoto 
    Notes | 2017-09-18 | Danny | #88298 |

    Sent dr an update which is to slowly work on the custom content. Site is indexed which is a success so far. Showed her screenshots (see attached). Also told her we are still waiting on the petition to Google to remvoe the flag for prev domain/site/design we did.

    Told her I will update her in the next week or two


    Leave a Comment:




    New Domain 
    Notes | 2017-08-30 | Desirae.G | #83598 |

    http://torranceperioimplant.com/

    forward: drsharonmiyamotodds.com


    Leave a Comment:




    Old MX Record, IP, Nameservers 
    Notes | 2017-08-30 | Desirae.G | #83595 |

    for torranceperioimplant.com

    184.168.221.58

    Nameserver
    pdns11.domaincontrol.com
    pdns12.domaincontrol.com


    Leave a Comment:




    Finalize Domain Name to Use closed
    Task: Technical | 2017-08-30 | Danny | #83584 |

    Desirae,
    Dr wants to go with torranceperioimplant.com as the domain to use so she can print on her business card.

    Please register and use this as the main. LMK when done please. Keep the drsharonmiyamotodds.com and have the redirect to this one.


    2017-08-30 | desirae.g
    http://torranceperioimplant.com/ has officially been applied to the new website and drsharonmiyamotodds.com has been forwarded to new domain. Will change info in CP. Closing.
    2017-08-30 | desirae.g
    Registered torranceperioimplant.com and removed the "renew" option for privacy on www.DrSharonMiyamotoDDS.com. Will redirect www.DrSharonMiyamotoDDS.com to the new domain.

    Leave a Comment:




    Old MX Record, IP, Nameservers 
    Notes | 2017-08-18 | Desirae.G | #82146 |

    drsharonmiyamotodds.com

    50.63.202.61

    Nameserver
    pdns11.domaincontrol.com
    pdns12.domaincontrol.com


    Leave a Comment:




    Tempsite 
    Notes | 2017-08-18 | Desirae.G | #82127 |

    http://sharonmiyamoto.360temp.com/


    Leave a Comment:




    Redo Bio: DUE ASAP closed
    Task: Website | 2017-08-17 | Desirae.G | #81978 |

    Please order custom content for a new bio. We need to rewrite it entirely.

    -reference this page for key facts: http://drsharonmiyamoto.com/about-dr-miyamoto/
    -make sure the new bio is not similar to the existing bio


    2017-08-18 | desirae.g
    Thank you! Will provide feedback if any.
    2017-08-18 | charles.b
    Article copyscaped and Proofread:
    https://docs.google.com/document/d/1fyCLizDbEvInLwlsdZpvUwQL8TKvhZxpCVSbr_YRBu4/edit
    2017-08-17 | charles.b
    article ordered and asked Ayesha to have vdone by eod today or early tmrw. Will update status tmrw

    Leave a Comment:




    New Domain – DrSharonMiyamotoDDS.com 
    Notes | 2017-08-17 | Desirae.G | #81971 |

    Registered drsharonmiyamotodds.com WITH privacy.


    2017-08-22 | danny.n
    on page 2 for "dr. sharon miyamoto"
    2017-08-21 | sean.f
    I asked Naveed to do some SEO using our own hours on this one. We will see.
    2017-08-17 | danny.n
    perfect! i've updated this post title with the domain at the top there :)
    2017-08-17 | desirae.g
    FYI Danny

    Leave a Comment:




    Redo Entire Site closed
    Task: New Project | 2017-08-15 | Danny | #81707 |

    Desirae, we will need to redo the entire site but 1-stage at a time.

    We will register a new domain name. Create a 1-page site just about her BIO (need to put in an order for custom written optimizing her name).

    Once we get the clear that that domain is indexed (not banned), then we will start working on the rest of the site.

    We need to make sure the previous 2 domains, files, content, links, etc is not connected back to this one.

    Talk to me when you get to this so we can discuss in detail before starting. Thank you.


    2017-08-18 | desirae.g
    Tempsite is officially live with the new domain. May take a few minutes to propagate.
    2017-08-18 | desirae.g
    Tempsite created: http://sharonmiyamoto.360temp.com/
    2017-08-16 | danny.n
    np, desirae. thank you.
    2017-08-16 | desirae.g
    Received and noted. Unfortunately due to all of my calls today, I am not able to get to this task today. Can we talk about this first thing tomorrow?

    Leave a Comment:




    2nd Domain Also Banned 
    Complaint | 2017-08-14 | Danny | #81589 |

    “Unfortunately, her second site seems to be banned too. It is going to be hard to fix this. I suggest we create a new, one-page website under a new domain with her bio on the homepage and NO connection to another site. The bio must be re-written so the content is not the same as the current website. I am still trying to find a way to get someone in Google to manually review her site, but, it is going to be a long shot. Let’s try to get her on the first page for her name first, then we will add content gradually. Also, when you purchase the domain, add privacy option to it please.

    We should tell her about the situation. Also, I would ask her if she has had any other Google account in the past that may have been misused. For example, a Gmail that is used for spam, or, someone using her name to create a YouTube, Adwords or Adsense account and then do something against their policy? At this point, it seems her name is banned too!

    Warm Regards
    Dr. Sean Fahimi”


    2017-08-14 | danny.n
    spoke to dr, dr completely understands the situation. Confirmed with her regarding her GMAIL or Google acct if anyone had access to it and used for any purpose in the past which it wasn't. Dr understands what we intend on doing next as far as starting fresh with new domain and content but 1 page at a time to test and ensure that it is indexed then start on the rest of the site. Will get back to the dr after confirming with dr f on the next step.
    2017-08-14 | desirae.g
    Noted
    2017-08-14 | danny.n
    called, lm for dr to call me back to discuss. Also sent her an email.

    Leave a Comment:




    Unlink BRC to domain closed
    Task: Other | 2017-08-04 | Danny | #81097 |

    Jan, please remove the domain linking it to her main website.

    We will link it in the future if we are certain the new domain registered/setup is not banned by Google. Will let you know. Thank you.


    2017-08-04 | jan.s
    BRC is no longer linked on their website, closing task.

    Leave a Comment:




    SETUP BRC closed
    Task: Social | 2017-08-03 | Danny | #81029 |

    Jan, please setup BRC, do at least 10-15 reviews. If you can, do asap please.

    There are issues with her domain being banned based on her name “dr sharon miyamoto”. Currently being worked on and monitored by Dr F and I.

    Let me know when done please so we can coordinate with Naveed on SEO for this BRC listing. Thank you.


    2017-08-03 | jan.s
    The business review central profile for Sharon Miyamoto, DDS passed review. Followed up via email to provide an update, closing task.
    2017-08-03 | jan.s
    The business review central profile for Sharon Miyamoto, DDS was submitted for review, currently waiting for a response.

    Leave a Comment:




    New Domain 
    Notes | 2017-07-31 | Desirae.G | #80744 |

    drsharonmiyamoto.com
    registered & applied to website

    old domain has been removed from website, Pagely, and Google Analytics


    2017-07-31 | desirae.g
    Also changed domain in Jetpack

    Leave a Comment:




    Old IP for drsharonmiyamoto.com 
    Notes | 2017-07-31 | Desirae.G | #80734 |

    184.168.221.53


    Leave a Comment:




    SharonMiyamotoDDS.com – Domain Banned 
    Complaint | 2017-07-31 | Danny | #80726 |

    see attached files. Will remove this domain. Take site down. Go with a new registered domain drsharonmiyamoto.com.


    2017-07-31 | desirae.g
    New domain has been applied to website. Old domain has been removed from website, Pagely, and Google Analytics.

    Leave a Comment:




    Register – DrSharonMiyamoto.com closed
    Task: Technical | 2017-07-31 | Danny | #80725 |

    Desirae, I spoke to the dr, explained to her what had happened which dr completely understands. She said she wondered if its because she had allowed others in the past to try to do her site, she did try with a few different vendors in the past.

    Dr was really appreciative of us looking into this in-depth.

    Dr agreed to go with the domain above which is available and upload the files on to this. Will monitor it once it goes live in a few weeks to see if it indexes.

    Did give dr a heads up that this may not resolve the issue and that other courses of actions may be needed. Dr understands as well.

    Desirae, please remove sharonmiyamotodds.com entirely.. then register drsharonmiyamoto.com and go with this.

    Please update Dr and I once done via email. Bcc’ Dr F.


    2017-07-31 | desirae.g
    New domain has been applied to website and old domain (sharonmiyamotodds.com) has been removed from website and Pagely. Also updated Google Analytics account. Will send an email to you and client
    2017-07-31 | danny.n
    Dr F... FYI.

    Leave a Comment:




    Domain Not Indexing? closed
    Complaint | 2017-07-17 | Danny | #79678 |

    “Hi Danny and Desirae

    I googled Sharon Miyamoto (without the DDS) and my website does not come up within the first 10 pages. Is there something else we can do? Can we add more identifiers onto the website so it can be found? The office I work at comes up with my name right away, but I would like my website at the top of the search.

    I also would like some information on how to contact google. Can you give me a call when you have a chance?

    Kind regards,”


    2017-07-27 | desirae.g
    Dr. Miyamoto emailed me about this and said, "It's still not coming up. When I google Sharon Miyamoto, it doesn't come up at all. There are 13 pages, and it actually doesn't show up at all." Discussing with Dr. F
    2017-07-24 | danny.n
    called. spoke to dr to give her an update. Dr was very appreciative. Told her i have this on my calendar to check again and will update her on the progress.
    2017-07-24 | desirae.g
    Will update client that we will check back in the next few days.
    2017-07-24 | sean.f
    Pls see comments below.
    2017-07-24 | sean.f
    The Webmaster tool was reviewed and the sitemap.xml was not submitted. The main goal of the setup of Webmaster Tool is to submit the sitemap. Without that, the indexing may not trigger. Let's review in a day or two and we will see if the site is not indexed.
    2017-07-24 | danny.n
    Issue is not resolved. Those results are the offices where she previously worked at. If you try to google her domain: sharonmiyamotodds.com , it is not indexed at all. Site's been launched for 2 months now. Let me know. Thanks.
    2017-07-21 | sean.f
    https://www.google.com/search?q=Sharon+Miyamoto&oq=Sharon+Miyamoto&aqs=chrome..69i57j0j69i65l2j69i61.1259j0j4&sourceid=chrome&ie=UTF-8 Issue resolved.
    2017-07-21 | sean.f
    A search now brings the doctor's website as the first result. Please inform the client. https://www.google.com/search?q=Sharon+Miyamoto&oq=Sharon+Miyamoto&aqs=chrome..69i57j0j69i65l2j69i61.1259j0j4&sourceid=chrome&ie=UTF-8
    2017-07-18 | catherine.c
    Emailed Doctor we are working on this.
    2017-07-17 | belinda.t
    Submitted to webmasters. Will take a few days.
    2017-07-17 | danny.n
    Catherine, can you please talk to Dr F regarding this to see what the potential issue and/or alternative solution? LMK please.
    2017-07-17 | danny.n
    her site is still not being indexed. Was launched back in May.

    Leave a Comment:




    Resubmit Domain closed
    Ticket: Website | 2017-06-29 | Danny | #78717 |

    Can you submit the domain to get indexed again if you haven’t. I googled her domain name and it doesn’t even show.

    LMK.


    2017-06-29 | catherine.c
    site re-submitted for indexing.

    Leave a Comment:




    Google Search Issue 
    Complaint | 2017-06-29 | Danny | #78716 |

    Talked to dr. – it seems her domain is not indexed yet as a whole cause i googled her domain name and it wasn’t found. Told her that we will resubmit it. Dr understands.

    “Hi Danny and Desirae,

    Love love love the site. I just googled just my name: Sharon Miyamoto (not Sharon Miyamoto DDS)
    and the website does not come up on the first two pages. Janette Pinedo comes up and my old Torrance
    office comes up but my new website still isn’t coming up on the first two pages of the search.

    Is there something we can do?

    I’m going to send out a big mailer soon and would like people to find your beautiful website you designed
    for me!

    Kind regards,
    Sharon “


    2017-07-31 | sean.f
    The domain is blacklisted. The doctor is aware and a new domain is being registered.

    Leave a Comment:




    Mobile Website closed
    Task: Website | 2017-06-02 | Belinda | #76851 |

    1. Mobile; Homepage; Procedures (blue box): move ‘procedures’ down, the text is too close to the top.
    2. Mobile; homepage; “experience you can trust” and button below. add spacing before the button.


    Leave a Comment:




    Remove Email closed
    Task: Website | 2017-05-30 | Desirae.G | #76564 |

    Please remove the following email from all accounts: stevenshar2002@yahoo.com

    Use drsharonmiyamoto@gmail.com instead.


    2017-05-30 | danny.n
    Ticket has been completed. Closing ticket.
    2017-05-30 | danny.n
    updated everywhere.

    Leave a Comment:




    MOBILE closed
    Task: Website | 2017-05-30 | Desirae.G | #76561 |

    *FOR MOBILE VERSION ONLY

    HOMEPAGE; 3 BOXES/PHOTOS
    -alignment of Procedures menu is off (see screenshot below)
    -please show menus for each box/photo automatically instead of on hover

    HOMEPAGE; ABOVE WELCOME SECTION
    -move phone # to the next line (see screenshot below)

    HOMEPAGE; WELCOME PARAGRAPH
    -please remove the extra space below “Pre-prosthetic planning and surgery”


    2017-06-02 | belinda.t
    Ticket has been completed. Closing ticket.
    2017-06-02 | developerbrijesh
    done please check
    2017-06-01 | belinda.t
    MOBILE - #1 cannot see "view more procedures"
    2017-06-01 | developerbrijesh
    done please check
    2017-05-30 | rod.l
    Please complete number 1: HOMEPAGE; 3 BOXES/PHOTOS. I have completed 2 and 3. Please be sure to check your work both on mobile and desktop.

    Leave a Comment:




    welcome letter emailed 
    Marketing | 2017-05-24 | Alec J. | #76290 |

    Leave a Comment:




    Mobile closed
    Ticket: Website | 2017-05-24 | Desirae.G | #76281 |

    **MOBILE VERSION ONLY**

    HOMEPAGE; ABOVE WELCOME SECTION
    -move phone # to the next line (see screenshot below)

    HOMEPAGE; WELCOME PARAGRAPH
    -left align all bullet points (see screenshot below)

    HOMEPAGE; 3 BOXES/PHOTOS
    -alignment of Procedures menu is off (see screenshot below)
    -please show menus for each box/photo automatically instead of on hover


    2017-05-30 | desirae.g
    I will submit third task to Rod. Closing.
    2017-05-28 | developerhaseeb
    I have made first two changes.. and unable to made third one.. tried a lot.. but not working for me. Thanks

    Leave a Comment:




    Going Live Items closed
    Task: Social | 2017-05-24 | Desirae.G | #76276 |

    1. Please add domain(s) to statuscake.com
    2. Complete 301 Redirects
    3. Setup Analytics & Reporting


    2017-05-24 | desirae.g
    No redirect list. Closing.
    2017-05-24 | sanjay.d
    #1 completed
    #3 already available
    #2 do we have 301 redirect URL list ?

    Leave a Comment:




    Email: Your Website is Live 
    Design | 2017-05-24 | Desirae.G | #76275 |

    Hello Dr. Miyamoto,

    Congratulations! Your website is live and accessible to the public.

    Please take a look at your initial website and let us know of any questions you might have. You can submit a ticket by going to your dashboard and filling out the form.

    URL: http://sharonmiyamotodds.com

    We are currently fixing a few things on the mobile site. If you would like to make changes to the website in the future, you may always log in by going to the bottom of your website and clicking “Login.” You can always submit a ticket on the dashboard as well. We welcome any questions regarding the website editor.

    Thank you!

    Desirae
    desirae.g@optimized360.com


    Leave a Comment:




    Old IP, MX records, Nameservers 
    Notes | 2017-05-24 | Desirae.G | #76269 |

    184.168.221.51

    0 smtp.secureserver.net 68.178.213.203
    United States Scottsdale, Arizona US
    GoDaddy.com, LLC (AS26496) 60 min Blacklist Check SMTP Test
    10 mailstore1.secureserver.net 68.178.213.243
    United States Scottsdale, Arizona US
    GoDaddy.com, LLC (AS26496) 60 min Blacklist Check SMTP Test

    Name Server: NS19.DOMAINCONTROL.COM
    Name Server: NS20.DOMAINCONTROL.COM


    Leave a Comment:




    Footer (PLEASE EXPEDITE!) closed
    Ticket: Website | 2017-05-22 | Desirae.G | #76166 |

    Please add the following text to the footer below legal notices:

    “If you need help reading or accessing the information on this page, please call or email us at phone: 424-398-0525 or email: drsharonmiyamoto@gmail.com”

    (make sure font is same size and family as the legal notices!)


    Leave a Comment:




    Request to Going Live? Encrypted Email closed
    Task: Website | 2017-05-22 | Danny | #76090 |

    responded to dr below stating that per her request on April 24, she wanted the site preview link to be in preview mode so it is not indexed by Google. Told her to coordinate with Desirae if she wants to go live. Desirae, can you confirm with her if she wants to go live so she can setup her encrypted email through a 3rd party?

    “Hi,
    I am signing up for encrypted emails and I need to list my website.

    It says the website below is not a valid URL:
    SharonMiyamotoDDS.com

    What would the correct URL be?
    Would it include http:// or www.?

    Kind regards,
    Sharon”


    2017-05-24 | desirae.g
    Website is officially live!
    2017-05-22 | desirae.g
    Dr. wanted to go live a few days ago but kept sending edits and did not want to go live until they were complete. I plan on going live today.

    Leave a Comment:




    Services closed
    Ticket: Website | 2017-05-19 | Desirae.G | #76074 |

    Please reorder this page to the following (see attachment)


    2017-05-22 | catherine.c
    Services have been ordered in services section.
    2017-05-22 | catherine.c
    Ticket has been completed. Closing ticket.
    2017-05-22 | catherine.c
    Done.

    Leave a Comment:




    The American with Disability Act (AwDA) 
    Notes | 2017-05-19 | Danny | #76026 |

    Desirae fwd an email sen to her by Dr. Miyamoto (recent client still in development). Email below shows that it was brought to her attention by her colleague asking her if she is aware and if WE can help him too. Sent her intro email.
    See below:

    “———- Forwarded message ———-
    From: Sharon Oda
    Date: Wed, May 17, 2017 at 5:21 PM
    Subject: Fw: website ADA compliance
    To: “Desirae G.”

    hi, do you know anything about this ADA compliance for the website?

    Sent from Yahoo Mail for iPhone

    Begin forwarded message:

    On Wednesday, May 17, 2017, 1:36 PM, Brent Lew wrote:

    Hi Sharon,

    Can you let me know if the people you use for your website are compliant with American Disabilities Act?

    I may need to use them.

    http://www.dentistryiq.com/articles/2017/04/texas-dentist-sued-in-federal-court-for-non-american-with-disabilities-compliant-website.html

    https://patch.com/florida/stpete/top-tips-avoiding-ada-website-compliance-lawsuit-0

    Just listened to a scare tactic webinar about American Disability Act non compliance that everyone is in violation with.

    Let me know what you think. I think American Dental Ass has some articles on it if you have access. I don’t

    Brent”


    2017-05-19 | danny.n
    Dr F, just fyi... another one inquiring.

    Leave a Comment:




    Drop-down Menu closed
    Task: Website | 2017-05-17 | Desirae.G | #75882 |

    Please have sub-menus show on hover (for example: Periodontal Services > Grafting Procedures should show sub-menu when hovered).


    2017-05-17 | rod.l
    completed.

    Leave a Comment:




    Welcome Section closed
    Task: Website | 2017-05-10 | Desirae.G | #75408 |

    Please create 2 columns for the list in the “welcome” section on the homepage (see below).

    1st column should have:
    – Periodontal disease
    – Esthetic periodontal procedures
    – Pre-prosthetic planning and surgery

    2nd column should have:
    – Dental implants to replace single or multiple missing teeth
    – Gum Disease — we specialize in gentle, conservative treatment, including cosmetic procedures, that will aesthetically enhance your smile.


    2017-05-11 | belinda.t
    Ticket has been completed. Closing ticket.

    Leave a Comment:




    Spacing closed
    Task: Website | 2017-05-09 | Desirae.G | #75319 |

    -decrease spacing above “Your smile is our first priority”
    -increase width of welcome paragraph container by 30% (see below for reference)


    2017-05-10 | developerbrijesh
    done please check

    Leave a Comment:




    Services closed
    Ticket: Website | 2017-05-01 | Desirae.G | #74723 |

    SERVICES; PINHOLE PAGE

    -please use content from https://www.pinholesurgicaltechnique.com/Consumer-site/index.php — add the video as well
    (client has provided written authorization)

    HOMEPAGE; PROCEDURES BOX
    -please reorder and add based on the following list:

    Tissue Graft
    Pinhole
    Bone Regeneration
    Implants
    Non-Surgical Therapy
    Periodontal Plastic Surgery
    *make sure to LINK each procedure!
    SMILE GALLERY
    -rename “full mouth cosmetic treatment” to “Periodontal Plastic Surgery Procedures”

    2017-05-05 | belinda.t
    Ticket has been completed. Closing ticket.
    2017-05-05 | belinda.t
    Sending ticket to new editor to test.
    2017-05-04 | belinda.t
    Home Page Procedures Box: you missed the rest of the services. If the css of the box needs to be adjusted, please do.
    2017-05-03 | developerhaseeb
    In procedure section.. last service is going out of box.. you have to cutdown the words... or need to put other services here
    2017-05-03 | developerhaseeb
    HOMEPAGE; PROCEDURES BOX First five services can be placed on front page only Tissue Graft Pinhole Bone Regeneration Implants Non-Surgical Therap Thanks
    2017-05-02 | desirae.g
    Please use information from this page including the video: https://www.pinholesurgicaltechnique.com/Consumer-site/index.php

    Leave a Comment:




    Going Live 
    Notes | 2017-04-28 | Desirae.G | #74589 |

    Dr. Miyamoto is aiming to go live on Monday.


    2017-05-01 | desirae.g
    Dr. Miyamoto pushed back the going live date to Wednesday.
    2017-05-01 | desirae.g
    Thanks for the follow-up, Danny! Will respond to her emails.
    2017-05-01 | danny.n
    spoke to Dr. M today regarding reviews and how to approach it with her prev patients. Gave her advice on how to go about doing that. Anyhow, She's excited to go live prob today or tomorrow. Just f/u with her if she's ready.

    Leave a Comment:




    Reorder Posts closed
    Ticket: Website | 2017-04-28 | Desirae.G | #74588 |

    http://sharonmiyamoto.360sites.net/category/technology/

    Please reorder the posts to the following:
    Itero
    Microsurgery
    Guided Implant Surgery
    Zoom
    State of the Art Sterilization
    Periodontal Microsurgery
    Intra-Oral Cameras
    Digital X-Rays
    Straumann Implants
    Cone Beam Computed Technology
    Laser


    2017-04-28 | chandra.t
    Ticket has been completed. Closing ticket.

    Leave a Comment:




    Replace Photo closed
    Task: Website | 2017-04-26 | Desirae.G | #74471 |

    HOMEPAGE; DOCTOR PHOTO
    -please replace Dr. Miyamoto’s photo with the one attached. Make sure the gradient is still there.


    2017-04-27 | developerbrijesh
    Done

    Leave a Comment:




    Add Posts closed
    Ticket: Website | 2017-04-26 | Desirae.G | #74455 |

    Please add the following each as a POST and categorize under OUR TECHNOLOGY.

    Intra-Oral Cameras and Software
    Intra-oral cameras have true High Definition for the highest diagnostic clarity with continuous focus from the tooth surface to full patient portraits in 720p HD. We utilize our one device to take a full smile image and conduct a macro inspection of a patient’s tooth, recent procedure results or a suspected lesion that we are monitoring during our oral cancer examination.

    Periodontal Microsurgery Instruments and Microstructure Procedures
    Procedures such as gum grafting to cover exposed root surfaces or augment the indented gum in a missing tooth area are periodontal plastic procedures that provide the best results when performed as traumatically as possible. This is accomplished with the use of microsurgery instruments and magnification. The special microsurgery instruments and micro-sutures add to the precision and accuracy of the grafting technique.

    State of the Art Sterilization Center
    We are all more concerned about the transmission of infection than ever before. Sterilization as a means of controlling bacterial contamination is an essential component of the infection control process and is vital to staff and patient safety. We take sterilization very seriously.
    We are compassionate about strict guidelines. Proper instrument sterilization is necessary to ensure the protection of patients, doctors and staff members from various infectious diseases. A 4-phase system with CDC-recommended dividers separating each phase streamline the sterilization flow and reduce the risk of cross-contamination. Utilizing the CDC – Center for Disease Control guidelines, we adhere to the guidelines for sterility. We also use the VistaPure@ ultrapure water system for our office.

    Laser
    When indicated we utilize laser therapy with their narrow intense beams of light energy for specific types of periodontal and dental treatment.

    ZOOM
    LED light-activated whitening technology; It’s the name asked for by more patients than any other professional whitening brand – and for good reason. Zoom delivers maximum results with advanced LED light-activated technology and variable intensity settings. Plus, it’s clinically proven to whiten teeth up to eight shades in one procedure.

    Cone beam computed tomography: Mobile unit
    We utilize three-dimensional imaging which allows the examiner to assess and evaluate the anatomy of the jawbone and other structures in three dimensions for accuracy in implant placement and as an added diagnostic tool for detection of pathology.


    Leave a Comment:




    Hover Effect closed
    Task: Website | 2017-04-26 | Desirae.G | #74424 |

    HOMEPAGE; 3 BOXES
    -please make the hover effect for box #1 (lady in blue shirt) STATIC but for THIS BOX ONLY; leave the other 2 boxes as a hover effect


    2017-04-28 | developerbrijesh
    I have done please check and let me know if any tweaks.

    Leave a Comment:




    Web Edits closed
    Ticket: Website | 2017-04-24 | Desirae.G | #74266 |

    HOMEPAGE; FEAT. SERVICES
    -please add a hover effect to the buttons in the 3 boxes

    FOOTER
    -add “Periodontal” in front of the word “website”
    -link “website designed by Optimized360” to https://optimized360.com/

    “EXPERIENCED PERIODONTIST”
    -photo of Dr. Miyamoto does not line up for smaller screens (see screenshot for reference)
    -add the following association logos under the “read more” button
    ADA
    CDA
    Harbor Dental Society
    California Society of Periodontists

    HERO
    -add “Periodontics and Implants” below “Sharon Miyamoto, DDS”


    2017-04-26 | developerbrijesh
    done please check
    2017-04-25 | desirae.g
    Screenshot has been added above.

    HERO - decrease size of "Periodontics and Implants”
    2017-04-25 | developerbrijesh
    all points completed please check and please share screenshot for this "photo of Dr. Miyamoto does not line up for smaller screens (see screenshot for reference)"

    Leave a Comment:




    discourage site from search engine 
    Notes | 2017-04-24 | Catherine C. | #74238 |

    doctor called, wanted sharonmiyamoto.360sites.net removed from search results. WP settings changed to discourage from search engine and Cloak option checked in customizer.

    Please uncheck discourage from search engine when site is live.


    Leave a Comment:




    Email: Your Website is Ready 
    Custom Ready | 2017-04-24 | Desirae.G | #74205 |

    Hello Dr. Miyamoto,

    Your website is ready for your review and to further customize.

    This is the initial time that you will see the website, therefore you will have many questions and comments! We encourage you to schedule a call to go over the details of the functional site. We have combined the design you have approved with the pages and information available to us. Please take a look at the website and let us know of any page changes, additions and/or questions you might have.

    Temporary URL: http://sharonmiyamoto.360sites.net

    If you would like to make changes to the website in the future, you may always log in or send us an email at support@optimized360.com. We welcome any questions regarding the website editor.

    Schedule a Call: https://calendly.com/optimized360/calls

    Thank you!

    Desirae
    desirae.g@optimized360.com


    Leave a Comment:




    PSD to WP: Sharon Miyamoto closed
    Design Task: Development | 2017-04-18 | Desirae.G | #73917 |

    URL: sharonmiyamoto.360sites.net

    Please develop theme based on provided PSD in dropbox. FTP and credentials have been confirmed.

    Include hover effects in appropriate areas and link all buttons/links to related pages.

    Below are specific instructions:

    Header font color (especially for Services page) – please match the same blue in design
    A-tags font color – please match the same blue in design
    “Healthy gums, leads a healthy life” – system output
    3 boxes hover effect – (shown in design); 2nd box buttons should read “About Dr. Miyamoto, Our Team, Testimonials, Appointments”; 3rd box buttons should read “FAQ’s, Promotions, Referrals, Gallery, Connect”
    Patient Reviews – make slider
    Hero image – NO slider
    Inner page hero – 1/4 size and include logo placeholder

    Desirae
    desirae.g@optimized360.com


    2017-04-21 | desirae.g
    Emailed you a list of fixes.
    2017-04-21 | developerbrijesh
    we have completed project on live server please check and give your feedback
    2017-04-20 | desirae.g
    You have been added as an admin. Please let me know if you are still having issues.
    2017-04-19 | developerbrijesh
    Sorry these blank comments were posted by mistake.
    2017-04-19 | developerbrijesh

    2017-04-19 | developerbrijesh

    2017-04-19 | developerbrijesh
    We have started work at our local server. Please note the site is redirecting to some other site.fix this

    Leave a Comment:




    Email: Design Approval 
    Design | 2017-04-18 | Desirae.G | #73916 |

    Hello Dr. Miyamoto,

    Your design has been approved!

    Approved concept URL: https://360controlpanel.com/wp-content/uploads/2017/04/miyamoto-sharon.jpg

    If you have any major changes to the design, please let us know. Other than that, your design has been submitted to our development team. This process will take about 1-2 weeks and if you have any content material, please send them my way. This includes photos, biographies, forms and anything you’d like to mention onto the site. You’ll get more opportunities to review the site and make additional changes as well.

    Thank you!


    Leave a Comment:




    Design Drafts Feedback 
    Design | 2017-04-13 | Desirae.G | #73588 |

    Hi Desirae,

    I absolutely love this! I love the colors, I love the flow and you did an amazing job capturing what I like!
    You are truly talented. I have some reviews from patients that I captured online about me that were posted
    at the other office and I will send those to you. I’m not sure how that works about reposting. I will try to get those
    to you tomorrow or Friday.

    We may have to change a few photos and I will ask the photographer to come out again.
    The opening photo has Dr. Pinedo’s name on the door, so we need to change that out or have the photographer blur
    out the name.
    and I have to find a better photo of me – I’ll try to have the photographer take it from another photo that I have but I love
    the layout and the colors.

    I am just so happy with what you have done so far. It is far beyond my expectations.


    2017-04-17 | desirae.g
    "Sharon Oda" swizzlespin8@yahoo.com responded to my approval question and said yes, but I'm not entirely sure if that was one of Dr. Miyamoto's email addresses...I asked her to confirm.
    2017-04-17 | desirae.g
    Dr. Miyamoto needed further clarification on what it means to send a website to development...she thought it meant "going live" and I explained the process. Waiting for her official approval of the design.
    2017-04-13 | desirae.g
    Requested approval

    Leave a Comment:




    Draft Submitted 
    Concepts | 2017-04-12 | Desirae.G | #73561 |

    Hello Dr. Sharon Miyamoto,

    Based off of our discussion I have compiled a design draft for your review. Please take a moment to review this concept and let me know of any changes you would like to see. Additionally, we want to focus on the layout and colors of the design, as the text and images can be changed at any given time.

    Also, the other inner pages will have the same design/style as you see on the homepage, and the main image can scroll through other images if you wish.

    Please let me know your feedback and if you would like to schedule a call to discuss: https://calendly.com/optimized360/calls/

    Thank you!


    Leave a Comment:




    Design Notes 
    Design | 2017-04-07 | Desirae.G | #73202 |

    *no current website
    *client owns domain
    *no social media

    EXAMPLES
    likes best! —> http://neilhadaegh.360sites.net/ (LIKES: layout, sections, elegant feel, clean, font, upscale, feat. services; DISLIKES: too dark/masculine, maybe a little too flashy)
    http://dentaloasisofoc.com/ (LIKES: layout, simple/clean, brighter/whiter, blues; DISLIKES: feat. services, reviews, maybe not enough blue)

    LAYOUT
    -full width
    -sectional
    -clean
    -flat

    FEEL
    -elegant
    -simple/clean
    -“bright/white”
    -high end but not too flashy
    -spa like

    COLORS
    -light bg dark text
    -taupe
    -blues (not dark blue like http://www.ochidentalassociates.com/)
    -grey
    -black & white

    IMAGES
    -ocean/water
    -people
    -will send office photos

    CONTENT
    -may want to get custom content for articles

    OTHER NOTES
    -she has been in practice for over 25 years
    -previous practice hired someone else to replace her while she was out of town and she had no idea…
    -wants to get her patients back as they still don’t know where she is or where she went
    -SEO is HIGHLY important!
    -wants to feature technology (like periodentalimplants.com)
    -wants to add Pinhole video from Youtube
    -tagline something along the lines of “Healthy Smile”
    -wants to feature staff photos on homepage
    -does NOT want cursive font
    -likes articles in perioimplanthealthpro.com “The Mouth-Body Connection” (may want us to write articles for her)
    -ochidentalassociates.com is an example that she does NOT like because it’s too bland


    Leave a Comment:




    DQ Submission 
    Design | 2017-04-07 | Desirae.G | #73167 |

    Your Name: sharon Miyamoto
    Desired Domain(s): Sharon Miyamoto, DDS
    Do you have an existing Site? No
    Practice Name: Sharon Miyamoto DDS
    Secondary Title (Dr. Name): Dr Sharon Miyamoto
    Practice Address:
    25550 Hawthorne Boulevard, Suite 102
    Torrance, CA 90505
    Practice Telephone: (424) 398-0525
    E-mail for Patients: sharonmiyamotoDDS@gmail.com
    Will you be the decision maker during this process? Yes
    Sections:
    -Featured Services
    -Testimonials
    -Membership Logos
    -Office Map
    -Doctor’s Bio
    -Office Summary
    Overall Feel:
    -Spa-Like
    -Elegant
    -Simple and Clean
    -White & Bright
    Select Colors:
    -Taupe, Blue, Grey, Black White
    -Neutral
    Image Types:
    -Your Images (Upload or Email)
    -Ocean/water
    Ethnicity: Asian
    Age Group: Adults
    Demographic:
    -Retired
    -Working Class
    -Business (ex: downtowns)
    -Upscale
    Specialty: Periodontics
    Top 3-4 Services: Tissue Graft, Bone Graft, Implants, Pinhole
    Please Give us Examples of Websites You Like: I like the first example: neilhadaegh.360sites.net. I also like ochidentalassociates.com, dentaloasisofoc.com, which are not 360 sites. There are elements I like about Paul Jang, Janet Kim, ArcDental, Huachen Wei, Magnolia dental. The other doctor I work with has her website @ JanettePinedodds.com


    Leave a Comment:




    Create Temp Site closed
    Task: Social | 2017-04-06 | Desirae.G | #73099 |

    Please create temporary site and include client original content (if any).


    2017-04-06 | desirae.g
    Tempsite created, basic info filled out, submitted a ticket for FTP. No current website to pull info from. Closing.

    Leave a Comment:




    Email: Design Introduction 
    Design | 2017-04-06 | Desirae.G | #73098 |

    Hello Dr. Miyamoto,

    Welcome to Optimized360!

    My name is Desirae and I will be the designer working with you every step of the way, starting from concept to going live! I had a quick meeting with your account rep. this morning to discuss your account and review the notes you initially had.

    If you have not already, please take a few minutes to fill out our design questionnaire below. This should give you a better idea of the variety of elements that are featured in an effective design.

    URL: https://form.jotform.com/61947943668171

    After we gain a better sense of what you are looking for I can start the design process. If it is easier for you to explain this via phone we can schedule a phone interview instead.

    Schedule a Call: https://calendly.com/optimized360/calls

    I look forward to working on this design with you!

    Desirae
    desirae.g@optimized360.com


    Leave a Comment:




    Website Design (New Design Project) closed
    Task: New Project | 2017-04-06 | Danny | #73093 |

    – Dr. Miyamoto
    – Dr is off tomorrow (friday) would like to do interview 4/7
    – sent her questionnaire already, will fill it out tonight

    – 25 years in practice. opened a new one recently
    – likes Dr. Neil Hadaegh’s design

    overall extremely nice but busy.


    2017-04-07 | desirae.g
    Dr. Miyamoto scheduled a design interview for today @ 10am

    Leave a Comment:




    Website Design (New Order) closed
    Task: Accounting | 2017-04-06 | Danny | #73091 |

    Website: $3,800* + $79m**

    * 6 installments of $633
    ** 3 months waived

    no ownership

    cc provided over the phone mastercard -1782 exp2/19


    2017-04-06 | chandra.t
    Charged.

    Leave a Comment:




    Revised Estimated 
    Estimates | 2017-03-17 | Danny | #71708 |

    Called, spoke to dr. Dr really likes us but financially, she’s not sure if she can put up that much money yet since its new. Dr talked to Officite and Prosites which i pointed out how they are template. Was considering going with Officite for now since it is $0 initial and $39/m and then when things get going, upgrade to ours. Advised her against this due to many issues as far as support and not getting good traffic/conversion which was pointless.

    Started by removing the Ownership to add later on… still too much. Offered her “pre-cda” special, she liked it but still too much. Got it down to $2800 and 6 installments along with 4 months waived so she can start vs going with Officite. Told her i can do this if she can make a decision by today. She said prob by today latest tomorrow.


    2017-04-04 | danny.n
    I've asked dr to call me to discuss this to go over and for me to point out what others claim to avoid.
    2017-04-04 | danny.n
    "Hi Danny, I would like to speak to you tomorrow morning. I did have one question on reputation tracking and marketing. Do you have a way to post reviews that we select from patients? Could you tell me how that would work with your site? Kind regards,"
    2017-04-04 | danny.n
    dr called. lm on my vm. have a few questions for me. Stated she'll be in and out with patients all day today.
    2017-03-31 | danny.n
    "Danny, Yes, I want to talk to you. I have a meeting in the morning with Eaglesoft. I'll try to call you when we have a break. Dr M"
    2017-03-30 | danny.n
    also sent her an email with my hours again and to call me whenever she has a min in between patients.
    2017-03-30 | danny.n
    called. lm on her cell.
    2017-03-29 | danny.n
    sk: 11:19pm
    2017-03-28 | danny.n
    told her my hours today which I am available. waiting for her response.
    2017-03-28 | danny.n
    "Hi Danny, I would love to speak to you further. What are your hours? I'm working all week but would like to schedule some time. Kind regards, Sharon "
    2017-03-28 | danny.n
    called.. lm at home again. sent f/u with assurance on the qps.
    2017-03-28 | danny.n
    sk: 10:46pm yest (Mon)
    2017-03-27 | danny.n
    sk: 9:06pm yest (sun)
    2017-03-23 | danny.n
    called. lm on her home #.
    2017-03-23 | danny.n
    sk: 9pm last night
    2017-03-22 | danny.n
    sk: 12:54pm
    2017-03-22 | danny.n
    sent her more sites that is developed but not live. Dr called me in the middle of writing up the email. Told her I was sending it over to her. We discussed SEO and PPC. Dr asked about SEO, didn't know much but gave her an overview and what to expect with SEO and avoid others who guarantees or makes promises. Suggested PPC for her area which is about $500/m for perio. Gave her example how much it cost in LA or NY vs her area and specialty. Dr learned alot and wanted to continue this call cuase she had to go see a patient.
    2017-03-22 | danny.n
    "Danny Do you have any other websites I can look at similar to Neils? Dr M"
    2017-03-21 | danny.n
    sent her a /fu to finalize
    2017-03-20 | danny.n
    sent her a few recent live and some almost live.
    2017-03-20 | danny.n
    "Hi Danny, It sounds great. Would you send me a few more websites similar to Neils that you've done. I've actually only seen one. Kind regards, Dr M"
    2017-03-17 | danny.n
    sk: 3:35pm

    Leave a Comment:




    Phone Conference 
    Estimates | 2017-03-14 | Danny | #71440 |

    Dr called in and filled out inquiry. Was transferred to me by Belinda (jusint/paige not available).

    Dr looking to create a new site (no existing). She has a design/idea that she wants to create. Assured her we can do this since we do unique designs designed specifically for our clients. Dr did see our portfolio.

    Went over the design process and how streamlined it was. Dr not interested in Social and Logo but may have it done in the future.

    Dr was talking on her cell from home. Very nice.

    Dr asked to send info over to see what is included but in simple english, not to technical.

    Sent dr email with her the requested info.


    2017-03-17 | danny.n
    called dr at 12pm per her request. LM on her cell. prob still with a patient.
    2017-03-17 | danny.n
    "danny, thanks so much. i did get your email and returned your call but you must have already left for the day. i would like to chat today. can you give me a call around noon? kind regards, dr miyamoto"
    2017-03-16 | danny.n
    called. lm on her cell
    2017-03-16 | danny.n
    sk: 11:12pm last night
    2017-03-15 | danny.n
    told dr avg is 4 weeks. can get a temp site up in the meantime for her.
    2017-03-15 | danny.n
    "what was your timeline again for the website to actually go live? "
    2017-03-15 | danny.n
    "Danny, Thanks so much. I"m still researching but love your enthusiasm and comprehensive answers. Would you be able to tell me what an SEO update is? Thank you."
    2017-03-14 | danny.n
    responded listed all the main default features.
    2017-03-14 | danny.n
    "Danny, Thank you for the information. I like Neils design and it is very similar to the design I had in mind. Many of the same features are the same. Can you explain again exactly what I am paying with the monthly rate? Regards, Dr Sharon "
    2017-03-14 | danny.n
    sk: 2:00pm

    Leave a Comment:




  • Domain Information
    Client Registrar
    Hosts Email
    Alias Info
    Registrar Info

    Milestones
    .360temp.com

    Intro & Gallery URL:
    Site Sucker & 301s:
    Site Username (subdomain):
    Map Domain in Pagely/WP:
    Customizer:
    Additional Pages:
    Review:
    Tutorial:
    Website is Ready:

    Cancelled
    301:
    Other Products:
    Status Cake:
    Live Online:
    Analytics Setup:
    Jetpack Stats Setup:
    Analytics ID:
    Google Account

    Analytics by Client

    Shared Dropbox
    Custom Content
    Please submit a task to create content.
    ADDITIONAL EMAIL TO:

    ADDITIONAL EMAIL TO:

    ADDITIONAL EMAIL TO:

  • FTP / Logins
    Website Location:
    Godaddy / 360 Sites
    Subdomain
    FTP USER

    FTP PW

    Shared Dropbox
    Domain Information
    Exclusivity
    Ownership
    Client Registrar
    Hosts Email
    Website Hacked
    Hacked on:
    Resolved?


    Alias Info
    Registrar Login
    Milestones
    Introduction: 2017-04-06
    Questionnaire: 2017-04-07
    Site Download/Site Sucker:
    Temporary Site: 2017-04-06
    Concept: 2017-04-12
    Approved: 2017-04-18
    Add to Upwork
    Add Developer to Temp Site
    Review:
    Design # and Download: 2017-04-21
    Image Optim: 2017-04-21
    Website is Ready: checked
    Cancelled
    Sitemap, Submissions, 301:
    Update Other Products:
    Status Cake: 2017-05-24
    Live Online: 2017-05-24
    Analytics Setup: 2017-04-21
    Analytics Report or Jetpack Setup: 2017-04-21
    Analytics ID:
    Google Account

    Analytics by Client
    Custom Content
    Ordered Topics: (please submit a separate ticket)
    ADDITIONAL EMAIL TO:


    Additional Recipients:




    Previous Concepts:
    Additional Recipients:

    Message for Client:

    Task for Developers:




    Add new milestone to Upwork.com Add new milestone to Upwork.com
    Add Developer to Temp Site: 360developers 360developers103259
    ADDITIONAL EMAIL TO:



    ADDITIONAL EMAIL TO:

  • MILESTONES
    Website Backup:
    Introduction:
    Questionnaire:
    Concept: 2017-04-12
    Approved: 2017-04-18
    Developed:
    Sitemap, Submissions, 301:
    Check Other Products:
    Analytics Applied:
    Review:
    DC is Ready:
    DC is Live:
    Cancelled
    Previous Design #

    Previous Site Removed:
    Previous Location:
    Previous Subdomain:
    Godaddy / 360 Sites / 360 Temp

    Previous FTP USER

    Previous FTP PW

    ADDITIONAL EMAIL TO:



    Additional Recipients:
    Attach File(s):


    Previous Concepts:
    Additional Recipients:

    Message for Client:


    Task for Developers:


    Add new milestone to Upwork.com Add new milestone to Upwork.com
    Add Developer to Temp Site: 360developers 360developers103259

    ADDITIONAL EMAIL TO:



    ADDITIONAL EMAIL TO:



  • Video Information
    Added to vendor DB
    Checked for alias
    Placed on site
    Declined (note reason why)
    Cancelled

    COMPANY
    Media Med
    Media Med Integrated
    3D4 Dental
    Optio: register w/client info
    Swarm
  • Facebook
    Account Access:
    Active
    Cancelled
    Google Plus
    Account Access: PIN: F/U: URL: Active
    Cancelled
    Twitter
    Twitter
    Active
    Cancelled

    ADDITIONAL EMAIL TO:



    ADDITIONAL EMAIL TO:




    Facebook
    Google
    Twitter
  • Blog Schedule
    Monthly
    None


    Notes

    After submitting the form, copy + paste the EDIT SUBMISSION URL on the thank you page here:



    Need topics? See a list of topics here.

    Initial Blog DQ
    Social Media Access

    Facebook

    Account Access:
    Active
    Cancelled

    Google Plus

    Account Access:

    PIN:
    F/U:
    URL:
    Active
    Cancelled

    Twitter

    Twitter


    Active
    Cancelled

  • Logo Milestones
    Intro:
    Concept:
    Approval:
    Sent Files:
    File URL: Decline to Use (note reason why):
    Cancelled

    ADDITIONAL EMAIL TO:





    Additional Recipients:



    Previous Concepts:
    Additional Recipients:

    Message for Client:
    Instructions to Place on Website (ticket)
  • Username: Password:
    Reviewed:
    Placed on Website:
    Cancelled


    Send Email Confirmation

    ADDITIONAL EMAIL TO:

    Reviewed:
    Active:
    Cancelled


    Send Email Confirmation

    ADDITIONAL EMAIL TO:

    CSR: Pagely Ticket Created:
    Domain Mapping: DB Search & Replace:
    Active/Completed:
    Cancelled


    Send Email Confirmation

    ADDITIONAL EMAIL TO:

  • Email
    HIPAA
    Regular Email

    Active
    Cancelled

    Inboxes Created:
  • BRC - Reputation Management
    Pending
    Active
    Placed on Site
    Cancelled

  • Marketing




    STEPS
    Ordered:
    Account:
    Waiting for Live Website
    Ad Setup
    Test Ad
    Active
    Paused
    Cancelled
    SEARCH ENGINES
    Adwords
    Yahoo/Bing
    Remarketing
    Display (generic)
    Video
    Mobile
    Other Campaigns (see notes)
    SEO
    Pending
    Monitored by oDesk
    Paused
    Cancelled

    KEYWORDS

  • ORDERED/PAID
    Template
    2017-10-16


    Website
    2017-04-06

    Mobile
    Fluid Responsive
    2017-04-06

    Videos


    Marketing


    Reputation

    2017-08-03
    2017-08-03
    Facebook


    Google Plus


    Blog


    SEO


    Logo


    SPK

    DC

    Email


    HIPAA Form


    SSL Security


    ADApt
    2017-10-16

    Others


    360 Plan



    Estimates | 2017-03-17 | Danny | Revised Estimated Ordered

    Custom Gold


    Initial: 6 Payments of $467*
    Monthly: $79**


    Full Custom Design

    Designed from Scratch

    Mobile Responsive

    Matching Design | Auto Dial | Map

    Exclusivity

    Design Will Be Exclusive to Your Area

    On-Site SEO

    Specialty Content | Search Submission

    Educational Library

    Get Access to Hundreds of Articles

    Appointment Alerts

    Multi-Platform (Email, Fax, Text)

    x * removed Ownership. PreCDA Special & competitive price beating. ** 4 months waived.

    Regular Price:

    Initial: Payments of
    Monthly:


    Regular Price:

    Initial: Payments of
    Monthly:

    COMMENTS:

    2017-04-04 | danny.n
    I've asked dr to call me to discuss this to go over and for me to point out what others claim to avoid.
    2017-04-04 | danny.n
    "Hi Danny, I would like to speak to you tomorrow morning. I did have one question on reputation tracking and marketing. Do you have a way to post reviews that we select from patients? Could you tell me how that would work with your site? Kind regards,"
    2017-04-04 | danny.n
    dr called. lm on my vm. have a few questions for me. Stated she'll be in and out with patients all day today.
    2017-03-31 | danny.n
    "Danny, Yes, I want to talk to you. I have a meeting in the morning with Eaglesoft. I'll try to call you when we have a break. Dr M"
    2017-03-30 | danny.n
    also sent her an email with my hours again and to call me whenever she has a min in between patients.
    2017-03-30 | danny.n
    called. lm on her cell.
    2017-03-29 | danny.n
    sk: 11:19pm
    2017-03-28 | danny.n
    told her my hours today which I am available. waiting for her response.
    2017-03-28 | danny.n
    "Hi Danny, I would love to speak to you further. What are your hours? I'm working all week but would like to schedule some time. Kind regards, Sharon "
    2017-03-28 | danny.n
    called.. lm at home again. sent f/u with assurance on the qps.
    2017-03-28 | danny.n
    sk: 10:46pm yest (Mon)
    2017-03-27 | danny.n
    sk: 9:06pm yest (sun)
    2017-03-23 | danny.n
    called. lm on her home #.
    2017-03-23 | danny.n
    sk: 9pm last night
    2017-03-22 | danny.n
    sk: 12:54pm
    2017-03-22 | danny.n
    sent her more sites that is developed but not live. Dr called me in the middle of writing up the email. Told her I was sending it over to her. We discussed SEO and PPC. Dr asked about SEO, didn't know much but gave her an overview and what to expect with SEO and avoid others who guarantees or makes promises. Suggested PPC for her area which is about $500/m for perio. Gave her example how much it cost in LA or NY vs her area and specialty. Dr learned alot and wanted to continue this call cuase she had to go see a patient.
    2017-03-22 | danny.n
    "Danny Do you have any other websites I can look at similar to Neils? Dr M"
    2017-03-21 | danny.n
    sent her a /fu to finalize
    2017-03-20 | danny.n
    sent her a few recent live and some almost live.
    2017-03-20 | danny.n
    "Hi Danny, It sounds great. Would you send me a few more websites similar to Neils that you've done. I've actually only seen one. Kind regards, Dr M"
    2017-03-17 | danny.n
    sk: 3:35pm
    Estimates | 2017-03-14 | Danny | Phone Conference Expired

    Gold


    Initial: 2 Payments of $1,999
    Monthly: $79


    Full Custom Design

    Designed from Scratch

    Mobile Responsive

    Matching Design | Auto Dial | Map

    Ownership

    Own the Custom Design We Create

    Exclusivity

    Design Will Be Exclusive to Your Area

    On-Site SEO

    Specialty Content | Search Submission

    Educational Library

    Get Access to Hundreds of Articles

    Appointment Alerts

    Multi-Platform (Email, Fax, Text)

    x - includes all default features (page 2)

    Regular Price:

    Initial: Payments of
    Monthly:


    Regular Price:

    Initial: Payments of
    Monthly:

    COMMENTS:

    2017-03-17 | danny.n
    called dr at 12pm per her request. LM on her cell. prob still with a patient.
    2017-03-17 | danny.n
    "danny, thanks so much. i did get your email and returned your call but you must have already left for the day. i would like to chat today. can you give me a call around noon? kind regards, dr miyamoto"
    2017-03-16 | danny.n
    called. lm on her cell
    2017-03-16 | danny.n
    sk: 11:12pm last night
    2017-03-15 | danny.n
    told dr avg is 4 weeks. can get a temp site up in the meantime for her.
    2017-03-15 | danny.n
    "what was your timeline again for the website to actually go live? "
    2017-03-15 | danny.n
    "Danny, Thanks so much. I"m still researching but love your enthusiasm and comprehensive answers. Would you be able to tell me what an SEO update is? Thank you."
    2017-03-14 | danny.n
    responded listed all the main default features.
    2017-03-14 | danny.n
    "Danny, Thank you for the information. I like Neils design and it is very similar to the design I had in mind. Many of the same features are the same. Can you explain again exactly what I am paying with the monthly rate? Regards, Dr Sharon "
    2017-03-14 | danny.n
    sk: 2:00pm