Olivia Lanna l Olivia Lanna MD MA l CP 2017

NOTES
TEMPLATE
CUSTOM WEBSITE
DESIGN CHANGE
VIDEOS
SOCIAL MEDIA
BLOG
BRANDING
SECURITY
EMAIL
REPUTATION MGMT.
MARKETING
SALES

Reports | Client List | Lookbook | FAQ | Pricing

Alt. Contacts

Team
Dave Vivian Danny Ralph Justin Desirae Catherine Jan Jessica Charles Belinda

ALERT:

PRACTICE ADDRESS

BILLING ADDRESS

Profile ID: 103139
Client
Old Client
Lead

Specialty: Sub-Specialty: Package: Related: Accounting: Deals:

DOMAIN INFO

MX WHOIS IP

LATEST NOTES

Add a Note

CATEGORY: Note Sales Marketing Accounting Design Social Complaint

Add a Task

CATEGORY: Acct. Website Sales Marketing Technical Social Blog Other

Add a Ticket

CATEGORY: Website Sales Marketing Technical Social Blog Other

Start Cancellation

Website Mobile Videos SEO PPC Blog Facebook Google Plus Twitter Reputation Logo SSL Adapt Hipaa Forms

“End of Month Special”
Estimates | 2017-04-27 | Danny | #74527 |

Dr was interested in moving forward but has been unresponsive and hesitant since i last spoke to her. Sending an EOM special to see if i can get a response.

2017-06-01 | danny.n
called.. lm. no pickup. Sent a f/u.
2017-04-28 | danny.n
sk: 1:14am

Leave a Comment:

Revised Estimate
Estimates | 2017-03-27 | Danny | #72236 |

Called dr to finalize per her email over the weekend. She sent over photo and outline of the site with info to start.

Dr was on the way to the office. asked about the fee schedule. She asked about the monthly cause she doesn’t know how it works. Stated she had domain registerd and thinks she has hosting.

She said she doesn’t understand much about hosting and also stated if monthly can be less if she doesn’t do much changes.

Told her we can reduce to $59/m but went over how hosting works with GoDaddy. She will check what she ordered with them and get back to me. Repeated again that she has other priorities she wanted to take care of first (similar to what she said before, before she emailed me over teh weekend to start).

Sent her updatd proposal and assured her how hosting works and cost which ours is minimal, covers a lot. Offered her 4 months waived to get started.

2017-04-04 | danny.n
called... lm. sent f/u.
2017-03-28 | danny.n
sk: 4:30pm yest (mon)

Leave a Comment:

Phone Conference
Estimates | 2017-03-03 | Danny | #70714 |

Called, spoke to Dr. Lanna. Extremely nice. Her practice is opening later on this month. She internal medicine but also deals with holistic and teleheath.

Wants to eventually add telehealth doing video conference through a portal with her patients. Told her we can integrate this but she has to find a 3rd party company which she understands.

She will be dealing with insurance but also “direct mail” (not post card) but based on her explanation its like an in-house insurance with month premium that will give them unlimited access to her.

She has a basic logo already but not too fond of it cause its like a “flower” and she said she has a strong personality so it may need improvements in the future.

She will want to have her books to sell. Told her to do Paypal which she understood and agreed to do in the future.

Overall, she said to me that i don’t need to sell her anymore cause she felt I understood and even suggested things that was in-line with what she wants cause thats important. She will want to review the contract and most likely get started very soon. VERY HOT LEAD.

2017-03-26 | danny.n
sent dr the form to fax or to electronically sign.
2017-03-26 | danny.n
dr sent over photo of herself and a overview of the site with some practice info. "Hi Danny. I am ready to move forward. Please see attached some concepts about the office."
2017-03-23 | danny.n
called.. lm. sent her a f/u.
2017-03-17 | danny.n
"Hi ! Thank you for reaching out! My website should be a priority! I've been busy with many other business test but I need to get back to this one. My calendar today is rather full but I will try to reach out to you shortly! Dr. Olivia Lanna"
2017-03-16 | danny.n
sent her a f/u. showed some recently completed sites.
2017-03-13 | danny.n
lm on her cell: 9:43am
2017-03-09 | danny.n
sk: 3pm yest
2017-03-08 | danny.n
Sent her a f/u. will call her in 2 days.
2017-03-06 | danny.n
"Thank you Danny, I will get back to you as soon as I have my thoughts organized. My best, Olivia Lanna MD MA "

Leave a Comment:
Domain Information

Client Registrar
Hosts Email
Alias Info

Registrar Info

Milestones

.360temp.com

Intro & Gallery URL:
Site Sucker & 301s:
Site Username (subdomain):
Map Domain in Pagely/WP:
Customizer:
Additional Pages:
Review:
Tutorial:
Website is Ready:

Cancelled

301:
Other Products:
Status Cake:
Live Online:
Analytics Setup:
Jetpack Stats Setup:
Analytics ID:
Google Account

Analytics by Client

Shared Dropbox

Custom Content

Please submit a task to create content.

ADDITIONAL EMAIL TO:
Hello Dr. Olivia Lanna, Welcome to Optimized360! My name is and I will be the designer working with you to get your new website up. To ensure that we have the proper information on your new website, please fill out our simple questionnaire below. Preliminary Questionnaire: https://form.jotform.com/62934768594171 We'd like for patients to utilize your website as soon as possible, therefore we've provided an efficient process: The website will be created with a simple design and your provided information. In about a week, you should receive an email with the initial content we have put together. At that time, we'll discuss design customizations available. If you have any questions, please call 1-800-997-9368 or simply reply to this email. I'm excited to work with you! 

ADDITIONAL EMAIL TO:
Hello Dr. Olivia Lanna, Congratulations! Your website is ready for your review. Please take a look at your initial website and let us know of any questions you might have. You can submit a ticket by going to your dashboard and filling out the form. URL: http://.360temp.com WEBSITE WALK-THROUGH When is the best time to go over the options or questions you might have? I'll be glad to provide a walk-through to editing the site. If you would like to make changes to the website in the future, please feel free to email us at support@optimized360.com. We welcome any questions regarding the website's editor. Thank you! 

ADDITIONAL EMAIL TO:
Hello Dr. Olivia Lanna, Congratulations! Your website is live and accessible to the public. Please take a look at your initial website and let us know of any questions you might have. You can submit a ticket by going to your dashboard and filling out the form. URL: http:// If you would like to make changes to the website in the future, you may always log in or send us an email at support@optimized360.com. We welcome any questions regarding the website editor. Thank you!
FTP / Logins

Website Location:
Godaddy / 360 Sites
Subdomain

FTP USER

FTP PW

Shared Dropbox

Domain Information

Exclusivity
Ownership
Client Registrar
Hosts Email
Website Hacked
Hacked on:
Resolved?

Alias Info
Registrar Login

Milestones

Introduction:
Questionnaire:
Site Download/Site Sucker:
Temporary Site:
Concept:
Approved:
Add to Upwork
Add Developer to Temp Site
Review:
Design # and Download:
Image Optim:
Website is Ready:
Cancelled

Sitemap, Submissions, 301:
Update Other Products:
Status Cake:
Live Online:
Analytics Setup:
Analytics Report or Jetpack Setup:
Analytics ID:
Google Account

Analytics by Client

Custom Content

Ordered Topics: (please submit a separate ticket)

ADDITIONAL EMAIL TO:
Hello Dr. Olivia Lanna, Welcome to Optimized360! My name is and I will be the designer working with you every step of the way, starting from concept to going live! I had a quick meeting with your account rep. this morning to discuss your account and review the notes you initially had. Please take a few minutes to fill out our design questionnaire below. This should give you a better idea of the variety of elements that are featured in an effective design. URL: https://form.jotform.us/61947943668171??Designer=&cpId=103139 After we gain a better sense of what you are looking for I can start the design process. If it is easier for you to explain this via phone we can schedule a phone interview instead. I look forward to working on this design with you. 

Additional Recipients:

Hello Dr. Olivia Lanna, Based off of our discussion I have compiled a design draft for your review. Please take a moment to review this concept and let me know of any changes you would like to see. Additionally, we want to focus on the layout and colors of the design, as the text and images can be changed at any given time. 

Previous Concepts:

Additional Recipients:

Message for Client:
Hello Dr. Olivia Lanna, Your design has been approved! Approved concept URL: If you have any major changes to the design, please let us know. Other than that, your design has been submitted to our development team. This process will take about 1-2 weeks and if you have any content material, please send them my way. This includes photos, biographies, forms and anything you'd like to mention onto the site. You'll get more opportunities to review the site and make additional changes as well. 
Task for Developers:
URL: .360sites.net Please develop theme based on provided PSD in dropbox. FTP and credentials have been confirmed. Include hover effects in appropriate areas and link all buttons/links to related pages. Below are specific instructions: - add hover effects using DIVI - run all images through http://optimizilla.com/ - make sure EVERYTHING is linked - check mobile & tablet - all buttons should have a hover effect 

Add new milestone to Upwork.com Add new milestone to Upwork.com
Add Developer to Temp Site: 360developers 360developers103259

ADDITIONAL EMAIL TO:
Hello Dr. Olivia Lanna, Your website is ready for your review and to further customize. This is the initial time that you will see the website, therefore you will have many questions and comments! We encourage you to schedule a call to go over the details of the functional site. We have combined the design you have approved with the pages and information available to us. Please take a look at the website and let us know of any page changes, additions and/or questions you might have. Temporary URL: http://.360sites.net If you would like to make changes to the website in the future, you may always log in or send us an email at support@optimized360.com. We welcome any questions regarding the website editor. Schedule a Call: https://calendly.com/optimized360/calls Thank you! 

ADDITIONAL EMAIL TO:
Hello Dr. Olivia Lanna, Congratulations! Your website is live and accessible to the public. Please take a look at your initial website and let us know of any questions you might have. You can submit a ticket by going to your dashboard and filling out the form. URL: http:// If you would like to make changes to the website in the future, you may always log in by going to the bottom of your website and clicking "Login." We welcome any questions regarding the website editor. Thank you!
MILESTONES

Website Backup:
Introduction:
Questionnaire:
Concept:
Approved:
Developed:
Sitemap, Submissions, 301:
Check Other Products:
Analytics Applied:
Review:
DC is Ready:
DC is Live:
Cancelled

Previous Design #

Previous Site Removed:
Previous Location:
Previous Subdomain:
Godaddy / 360 Sites / 360 Temp

Previous FTP USER

Previous FTP PW

ADDITIONAL EMAIL TO:
Hello Dr. Olivia Lanna, My name is and I will be the designer working with you every step of the way, starting from concept to going live! I had a quick meeting with your account rep. this morning to discuss your account and review the notes you initially had. Please take a few minutes to fill out our design questionnaire below. This should give you a better idea of the variety of elements that are featured in an effective design. URL: https://form.jotform.com/61947943668171 After we gain a better sense of what you are looking for I can start the design process. If it is easier for you to explain this via phone we can schedule a phone interview instead. Schedule a Call: https://calendly.com/360-charlesb https://calendly.com/360-jessicac https://calendly.com/360-jans https://calendly.com/360-desiraeg https://calendly.com/optimized360 I look forward to working on this design with you. 

Additional Recipients:
Attach File(s):
Hello Dr. Olivia Lanna, Based off of our discussion I have compiled a design draft for your review. Please take a moment to review this concept and let me know of any changes you would like to see. Additionally, we want to focus on the layout and colors of the design, as the text and images can be changed at any given time. 

Previous Concepts:

Additional Recipients:

Message for Client:
Hello Dr. Olivia Lanna, Your design has been approved! Approved concept URL: If you have any major changes to the design, please let us know. Other than that, your design has been submitted to our development team. This process will take about 1-2 weeks and if you have any content material, please send them my way. This includes photos, biographies, forms and anything you'd like to mention onto the site. You'll get more opportunities to review the site and make additional changes as well. 

Task for Developers:

URL: .360sites.net Please develop theme based on provided PSD in dropbox. FTP and credentials have been confirmed. Include hover effects in appropriate areas and link all buttons/links to related pages. Below are specific instructions: Add new milestone to Upwork.com Add new milestone to Upwork.com
Add Developer to Temp Site: 360developers 360developers103259

ADDITIONAL EMAIL TO:
Hello Dr. Olivia Lanna, Your website is ready for your review and to further customize. This is the initial time that you will see the website, therefore you will have many questions and comments! We encourage you to <a href="https://calendly.com/optimized360/">schedule a call</a> to go over the details of the functional site. We have combined the design you have approved with the pages and information available to us. Please take a look at the website and let us know of any page changes, additions and/or questions you might have. Temporary URL: http://.360sites.net If you would like to make changes to the website in the future, you may always log in or send us an email at support@optimized360.com. We welcome any questions regarding the website editor. Thank you! 

ADDITIONAL EMAIL TO:
Hello Dr. Olivia Lanna, Congratulations! Your website is live and accessible to the public. Please take a look at your initial website and let us know of any questions you might have. You can submit a ticket by going to your dashboard and filling out the form. URL: http:// If you would like to make changes to the website in the future, you may always log in or send us an email at support@optimized360.com. We welcome any questions regarding the website editor.
Video Information

Added to vendor DB
Checked for alias
Placed on site
Declined (note reason why)
Cancelled

COMPANY
Media Med
Media Med Integrated
3D4 Dental
Optio: register w/client info
Swarm
Facebook

Account Access:
Active
Cancelled

Google Plus

Account Access: PIN: F/U: URL: Active
Cancelled

Twitter

Twitter
Active
Cancelled

ADDITIONAL EMAIL TO:

Hello Dr. Olivia Lanna, While we work on your website, we'd also like to start your Social Media accounts as soon as possible. If you have Facebook, Twitter or Google Plus profiles created, please send login credentials so that we may update what's necessary. Thank you, and we look forward to working with you. 

ADDITIONAL EMAIL TO:

Hello Dr. Olivia Lanna, Your social media accounts have been created and added to your website. Below are instructions per Social Media profile, please complete and confirm accounts. FACEBOOK URL: Please log onto your personal account and hit the "like" button on your Facebook Profile. Once you have done so, please send us the email address for your account. We will then add you as a manager of the profile. Once added, you will get a notification in your Facebook account to accept the invitation. You will be able to make posts, upload pictures and do as you please just like a personal profile. GOOGLE PLUS URL: Google will send a postcard to your office with a PIN number. Please send that to us for verification. TWITTER URL: Username: Password: Email: olivialannamd@gmail.com Please log onto http://www.twitter.com and confirm the account. If the account is not confirmed, the might be marked spam in the future. We'll be glad to walk you through this process, please give us a call at 1-800-997-9368. Thank you and let us know if you have any questions! 
Facebook
Google
Twitter
Blog Schedule

Monthly
None

Notes

After submitting the form, copy + paste the EDIT SUBMISSION URL on the thank you page here:

Need topics? See a list of topics here.

Initial Blog DQ

Social Media Access

Facebook
Account Access:
Active
Cancelled

Google Plus
Account Access:

PIN:
F/U:
URL:
Active
Cancelled

Twitter
Twitter

Active
Cancelled
Logo Milestones

Intro:
Concept:
Approval:
Sent Files:
File URL: Decline to Use (note reason why):
Cancelled

ADDITIONAL EMAIL TO:

Hello Dr. Olivia Lanna, While we work on your website, I would like to get a few notes regarding the logo design for your practice. Please take a few minutes to fill out our design questionnaire below. This should give me a better idea of the of personal elements that you're looking for. URL: https://form.jotform.com/70956298309166 After we gain a better sense of what you are looking for I can start the design process. If it is easier for you to explain this via phone we can schedule a phone interview instead. Schedule a Call: https://calendly.com/360-charlesb https://calendly.com/360-jessicac https://calendly.com/360-jans https://calendly.com/360-desiraeg https://calendly.com/optimized360 Process 1. You will receive an initial five concepts to start with. We can mix and match designs! At this point, try to focus on shapes and fonts rather than color. 2. Revisions: You will get approximately to 5 rounds of revisions. Let us know what suites you and what does not, don't worry, we'll try our best to get them as close as possible! 3. Approval: After the logo is approved, we'll send you a set of files that can be used with any print shop or graphic designer. We'll also add it to the website. If you have any questions, please feel free to let me know. 

Additional Recipients:

Hello Dr. Olivia Lanna, Based off of our discussion I have compiled a few concepts for your initial logo design. Please pay attention to the different styles, fonts and symbols that are on the submission. Let me know what your thoughts are on each or if you'd like bits and pieces of each concept. 

Previous Concepts:

Additional Recipients:

Message for Client:
Hello Dr. Olivia Lanna, Your logo has been approved! Here are your finalized files: Please feel free to let us know if you have any questions regarding the files and/or have trouble viewing them. Thank you. Instructions to Place on Website (ticket) Replace the logo on current website. Here are the files:
Username: Password:

Reviewed:
Placed on Website:
Cancelled

Send Email Confirmation

ADDITIONAL EMAIL TO:
Hello Dr. Olivia Lanna, We've converted the forms on your website as previously discussed. You will no longer receive the submission through email, but will be notified to log in to view submissions. You can log onto: URL: https://jotform.com Username: Password: Please let us know if you have any questions regarding the forms, we'll be happy to help. Feel free to call 1-800-997-9368 or email support@optimized360.com. Optimized360 Support

Reviewed:
Active:
Cancelled

Send Email Confirmation

ADDITIONAL EMAIL TO:
Hello Dr. Olivia Lanna, Congratulations! ADApt is now installed onto your website. When patients visit your site, they will be able to click on the 'accessible' icon bar at the bottom of the screen to convert the site. Please let us know if you have any questions regarding ADApt and site accessibility. Optimized360 Support

CSR: Pagely Ticket Created:

Domain Mapping: DB Search & Replace:
Active/Completed:
Cancelled

Send Email Confirmation
ADDITIONAL EMAIL TO:
Hello Dr. Olivia Lanna, We have successfully installed SSL Security Certificate on your website. You will see the domain convert from http: to https: when visiting your website. Please let us know if you have any questions regarding this. Thank you! Optimized360 Support
Email

HIPAA
Regular Email

Active
Cancelled

Inboxes Created:
BRC - Reputation Management

Pending
Active
Placed on Site
Cancelled
Marketing

STEPS
Ordered:
Account:
Waiting for Live Website
Ad Setup
Test Ad
Active
Paused
Cancelled

SEARCH ENGINES
Adwords
Yahoo/Bing
Remarketing
Display (generic)
Video
Mobile
Other Campaigns (see notes)

SEO

Pending
Monitored by oDesk
Paused
Cancelled

KEYWORDS

ORDERED/PAID

Template

Website

Mobile
Fluid Responsive

Videos

Marketing

Reputation

Facebook

Google Plus

Blog

SEO

Logo

SPK

DC

Email

HIPAA Form

SSL Security

ADApt

Others

360 Plan

Estimates | 2017-04-27 | Danny | “End of Month Special” Sent

Gold

Initial: 2 Payments of $1,749*
Monthly: $59**

Full Custom Design

Designed from Scratch

Mobile Responsive

Matching Design | Auto Dial | Map

Ownership

Own the Custom Design We Create

Exclusivity

Design Will Be Exclusive to Your Area

On-Site SEO

Specialty Content | Search Submission

Educational Library

Get Access to Hundreds of Articles

Appointment Alerts

Multi-Platform (Email, Fax, Text)

x x * end of April Special (reg 2 installments of $1,999) ** 1st 4 monthly waived

Regular Price:

Initial: Payments of
Monthly:

Regular Price:

Initial: Payments of
Monthly:

COMMENTS:

2017-06-01 | danny.n
called.. lm. no pickup. Sent a f/u.

2017-04-28 | danny.n
sk: 1:14am

Estimates | 2017-03-27 | Danny | Revised Estimate Expired

Gold

Initial: 2 Payments of $1,999
Monthly: $59/m*

Full Custom Design

Designed from Scratch

Mobile Responsive

Matching Design | Auto Dial | Map

Ownership

Own the Custom Design We Create

Exclusivity

Design Will Be Exclusive to Your Area

On-Site SEO

Specialty Content | Search Submission

Educational Library

Get Access to Hundreds of Articles

Appointment Alerts

Multi-Platform (Email, Fax, Text)

x - includes all default features (pg 2). 1st 4 monthly waived

Regular Price:

Initial: Payments of
Monthly:

Regular Price:

Initial: Payments of
Monthly:

COMMENTS:

2017-04-04 | danny.n
called... lm. sent f/u.

2017-03-28 | danny.n
sk: 4:30pm yest (mon)

Estimates | 2017-03-03 | Danny | Phone Conference Expired

Gold

Initial: 2 Payments of $1,999
Monthly: $79

Full Custom Design

Designed from Scratch

Mobile Responsive

Matching Design | Auto Dial | Map

Ownership

Own the Custom Design We Create

Exclusivity

Design Will Be Exclusive to Your Area

On-Site SEO

Specialty Content | Search Submission

Educational Library

Get Access to Hundreds of Articles

Appointment Alerts

Multi-Platform (Email, Fax, Text)

x - includes all default features (pg 2)

Regular Price:

Initial: Payments of
Monthly:

Regular Price:

Initial: Payments of
Monthly:

COMMENTS:

2017-03-26 | danny.n
sent dr the form to fax or to electronically sign.

2017-03-26 | danny.n
dr sent over photo of herself and a overview of the site with some practice info. "Hi Danny. I am ready to move forward. Please see attached some concepts about the office."

2017-03-23 | danny.n
called.. lm. sent her a f/u.

2017-03-17 | danny.n
"Hi ! Thank you for reaching out! My website should be a priority! I've been busy with many other business test but I need to get back to this one. My calendar today is rather full but I will try to reach out to you shortly! Dr. Olivia Lanna"

2017-03-16 | danny.n
sent her a f/u. showed some recently completed sites.

2017-03-13 | danny.n
lm on her cell: 9:43am

2017-03-09 | danny.n
sk: 3pm yest

2017-03-08 | danny.n
Sent her a f/u. will call her in 2 days.

2017-03-06 | danny.n
"Thank you Danny, I will get back to you as soon as I have my thoughts organized. My best, Olivia Lanna MD MA "

Olivia Lanna MD MA

Alt. Contacts

Team

ALERT:

PRACTICE ADDRESS

BILLING ADDRESS

DOMAIN INFO

LATEST NOTES

Leave a Comment:

Leave a Comment:

Leave a Comment:

Task for Developers:

Task for Developers:

Notes

After submitting the form, copy + paste the EDIT SUBMISSION URL on the thank you page here:

Facebook

Google Plus

Twitter

Send Email Confirmation

Send Email Confirmation

Send Email Confirmation

Gold

Initial: 2 Payments of $1,749* Monthly: $59**

Full Custom Design

Mobile Responsive

Ownership

Exclusivity

On-Site SEO

Educational Library

Appointment Alerts

Initial: Payments of Monthly:

Initial: Payments of Monthly:

COMMENTS:

Gold

Initial: 2 Payments of $1,999 Monthly: $59/m*

Full Custom Design

Mobile Responsive

Ownership

Exclusivity

On-Site SEO

Educational Library

Appointment Alerts

Initial: Payments of Monthly:

Initial: Payments of Monthly:

COMMENTS:

Gold

Initial: 2 Payments of $1,999 Monthly: $79

Full Custom Design

Mobile Responsive

Ownership

Exclusivity

On-Site SEO

Educational Library

Appointment Alerts

Initial: Payments of Monthly:

Initial: Payments of Monthly:

COMMENTS:

Initial: 2 Payments of $1,749*
Monthly: $59**

Initial: Payments of
Monthly:

Initial: Payments of
Monthly:

Initial: 2 Payments of $1,999
Monthly: $59/m*

Initial: Payments of
Monthly:

Initial: Payments of
Monthly:

Initial: 2 Payments of $1,999
Monthly: $79

Initial: Payments of
Monthly:

Initial: Payments of
Monthly: