Follow Up
Notes | 2018-02-09
| Desirae.G
| #117922
|
Emailed then called Jennie’s cell. She said she was out of town and had sent some edits to Whitney. Their goal is to get the site live by the end of the month but there is still a lot they want to review and get approved.
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Follow Up
Notes | 2018-01-22
| Desirae.G
| #116696
|
Emailed both Jennie & Whitney to follow up on edits and if they are ready to go live.
I created a new page – http://sharalikhani.360sites.net/faqs/welcome-2/ – but am having trouble getting it under the correct navigation. I would like it to be placed under Patients. How do I do this?
Thank you,
—
My response:
Hi Jennie,
Happy New Year! I fixed this for you and placed it under the “Patients” menu tab. Some things on the website you are able to do but others may have to be completed by us 🙂
Please let me know if you have any other questions or edits. I would be more than happy to help!
Also, let me know if you are ready to go live for the new site.
—
Thank you Desirae.
It looks like the incorrect page was added, can you please change it to this – http://sharalikhani.360sites.net/faqs/welcome-2/.
—
My response:
Hi Jennie,
My apologies. It’s fixed 🙂
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Follow Up
Notes | 2017-12-06
| Desirae.G
| #108760
|
Emailed Jennie & Whitney to follow up.
2017-12-12 | desirae.g
Update - Called the office and Whitney is out today. Emailed both Whitney & Jennie.
Hi Desirae,
Thanks for reaching out. We just had our professional photographs taken this week on Tuesday. These will be used to update the new website. Jennie and I are meeting in about a week and a half to go over things together. We will be selecting the photos for the photographer to complete, and then we should be close to launching. We are excited to get things going!
Thank you,
Whitney
2017-11-17 | desirae.g
Jennie reached out and was not able to see anything in the Dashboard...figured out she was added as a "subscriber" role so I changed it to editor for her. She will be going through and editing pages.
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Follow Up
Notes | 2017-11-07
| Desirae.G
| #103013
|
Created a login for Jennie and emailed to her; also followed up regarding new content and if they want to go live.
2017-11-08 | desirae.g
From Jennie: "Thank you Desirae!
Whitney and I will be reviewing the content in detail over the next two weeks and will provide any updates as they come.
We just finished a photo shot yesterday and should have the images for the website within 2-3 weeks."
While your package includes onsite SEO, we do offer different products that will help improve the marketing of your website along with page ranking! We are already maximizing the SEO onsite, and most competitors are utilizing advanced SEO to help market their practice. Here two services we offer:
Advanced Ongoing SEO: The results are long-lasting, gradual and will stay with your website forever.
-organic SEO; everyone is doing it!
-any work done for SEO will help and will not go wasted
-results will stay for a while even if you discontinue the advanced SEO
-cheaper than any print marketing
-your practice will prove better results than dental practices since your specialty is more specific
Google Adwords and PPC: You will gain immediate exposure.
-set a monthly budget; the bigger the budget the more audience you will target
-for example, one of my LA clients has a budget of $10,00/month. Granted, that is a very high margin but considering how large the area of LA is this works for them.
Because everyone is doing some form of marketing to their website, I highly suggest that you do too. This would be the best way to market your site, and the combination of both Advanced Ongoing SEO and Google Adwords will yield the best results. Keep in mind that Google Adwords is month-to-month, so you will need a long-lasting SEO product that will always be there.
If you have any questions and would like to discuss pricing, please let me know! I would be more than happy to help 🙂
The image is loading fine for me and the site is looking good.
At this point what type of feedback are you looking for? Do you want copy changes or is that easier for me to do once I can access the CMS system?
I do have some overall comments and questions:
Font – What fonts are being used? It looks like title 1 and 2 are from a different font family then the body copy font.
Buttons and links – would it be possible to try a different color then the navy for buttons and links? I don’t think the navy stands out.
Page Layouts – will we be able to choose different layouts for content pages? For instance is there a layout for images and text or can images only be added into the text portion?
Breadcrumbs – in your experience is it best not show the breadcrumb trail?
Meet Our Team – can this section be expanded so the landing page has staff images with titles and each staff has a dedicated bio page?
Navigation and copy – it doesn’t look like the navigation and copy match what I had sent over, can we at least get the navigation corrected for this review?
2017-10-18 | desirae.g
Responded to Jennie & Whitney to clarify some of their requests. I reorganized the menu & pages. Also sent them a list of pages we still need content for.
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Follow Up
Notes | 2017-10-17
| Desirae.G
| #96629
|
“Thank you for sending the first rendition of our website. Unfortunately, when I click the link, I cannot get the main photo to fully load. It only loads about one inch of it on the right side. I do not think this is due to my internet connection because I am able to load other websites normally. It makes it difficult for me to evaluate it so, if that is something that can be corrected, please do so and we will start looking it over.”
—
I asked Whitney to send me a screenshot of what she sees so I can troubleshoot.
Your website is ready for your review and to further customize.
This is the initial time that you will see the website, therefore you will have many questions and comments! We encourage you to schedule a call to go over the details of the functional site. We have combined the design you have approved with the pages and information available to us. Please take a look at the website and let us know of any page changes, additions and/or questions you might have.
Temporary URL: http://sharalikhani.360sites.net
If you would like to make changes to the website in the future, you may always log in or send us an email at support@optimized360.com. We welcome any questions regarding the website editor.
Schedule a Call: https://calendly.com/optimized360/calls
Please develop theme based on provided PSD in dropbox. FTP and credentials have been confirmed.
Include hover effects in appropriate areas and link all buttons/links to related pages.
Below are specific instructions:
Menu – fixed
All buttons – hover effect of your choice
Feat. Services – hover effect of your choice
Video – lightbox
All headers – same blue color in design
All a-tags – same blue color in design
Desirae
desirae.g@optimized360.com
2017-10-05 | desirae.g
Will email you list of fixes.
If you have any major changes to the design, please let us know. Other than that, your design has been submitted to our development team. This process will take about 1-2 weeks and if you have any content material, please send them my way. This includes photos, biographies, forms and anything you’d like to mention onto the site. You’ll get more opportunities to review the site and make additional changes as well.
Thank you, these are great options. We like the navy blue option and would like for you to switch out the main image with the original image you had used of the girl with the bubbles. Once we have this version we will route for final approval.
Based off of your recent feedback, I have updated the design drafts below. Please let me know which color you prefer and if you would like to approve so we can begin development. We can make color adjustments to the buttons later on if needed.
Thank you for providing an updated version, I think we are headed in the right direction! We do have a bit of feedback:
Make all buttons orange
I think the blue used looks off, can you try two versions – one with the navy blue and a lighter blue of what is currently used
Please try a different bullet point icon
I am writing this morning with an urgent problem. We noticed today that an online pharmacy has taken over our web address. When you Google MobiSurg, and it comes up on the right of Google and you click on the website button, it takes you to an online pharmacy. Also when you Google Mobisurg, the fourth item showing is an online pharmacy with Mobisurg.com. I’m not sure why it’s happened, however, I have a feeling it has to do with the work we’re doing on our website right now. We have had the domain name with GoDaddy for many, many years and have never had any issues. Can you please contact me this morning on my cell phone at 949-292-2059 as soon as you get this message to discuss how we can resolve this problem quickly. Thank you,
Whitney Seymour
2017-09-18 | desirae.g
From Whitney: "Everything is back in good status with our domain at GoDaddy. I removed the two step verification, and I think I gave you the passwords so, you should be able to get in and work there now. Let me know if you have any issues." 2017-09-14 | desirae.g
"Jennie and I discussed it and we decided to go another route to fix the problem adding some security features to our account with GoDaddy. This is primarily based on information we received that WordPress is a very vulnerable platform due to the ease of plug ins, and it's very likely we will have security issues again in the future when we have fully transitioned to WordPress so, it makes sense to have the option of a security management program in place.
I did remove the two-step verification from our account. They are basically cleaning up the malware that hacked our website right now, but you should be able to move forward with your work shortly. Let me know if you have any questions or issues with passwords etc." 2017-09-14 | desirae.g
FYI Justin 2017-09-14 | desirae.g
From Whitney: "Thanks for calling right away this morning. I am not sure this temporary solution will work for our owner so let's hold off on that for a minute while I talk to GoDaddy on the phone and determine the best action." 2017-09-14 | desirae.g
Spoke with Whitney this morning. She thinks the hack might have to do with her sending the login info to her Godaddy via email. I proposed that we make the temporary website live ASAP. Sent her the link and she will review it quickly before we make it live.
The colors seems to be a bit off, especially the green used on the CTA buttons. Below are the PMS colors in the logo, while the colors don’t have to be the exact same they should be same palette.
Dark Blue: Pantone 534 C
Light Blue: Pantone 632 C
Green: Pantone 375 C
The main navigation appears small, can it stretch the width of the page?
Can you try to add in a third color? Maybe this color could be used for the CTAs and/or navigation bar.
Is there a different font you might be able to try? Specifically, can you give the font in the first image (“Driving the future…”) and font in the middle section (“Welcome to MobiSurg” and “News & Events”) a different treatment?
I know we are not focusing on images now but overall it feels too pediatric.
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All Domains
Notes | 2017-09-12
| Desirae.G
| #86947
|
owned by client
Regarding our domain host – most are at GoDaddy.com. Our user name is our account number – 36194026 and our password is Sevo1967a. Our website is hosted at mobisurg.com but we own all of the following domain names through GoDaddy – mobisurge.net, mobisurgical.com and mobisurgical.net, mobilesurgical.net, mobilesurgery.net, mobisurg.net. We also own drshar.com, drshar.net, kidsleep.not, sleep4dental.net, sleep4dental.com, sleep4kids.net through DreamHost,com (username: drshar@gmail.com, password 1967Sevo) and finally, we own mobilesurgical.com and sleep4kids.com through Intrustdomains.com (Epik) with user name mobisurg@gmail.com for mobilesurgical.com and user name drshar9@gmail.com for Sleep4kids.com. Password is 2shar4surg! All of this web addresses should forward to mobisurg.com. Let me know if you have any questions!
Happy Friday! Based off of our discussion I have compiled a design draft for your review. Please take a moment to review this concept and let me know of any changes you would like to see. Additionally, we want to focus on the layout and colors of the design, as the text and images can be changed at any given time.
COLORS
-white
-accent blue & green from logo but maybe a little brighter
IMAGES
-images of children with parents
-NO cartoons
-stock photos like you see here, http://www.drshar.com/
CONTENT
-informative but organized
OTHER NOTES
-use current logo
-focus on pediatric anesthesia
-offers mobile anesthesia
-also has a surgery center office
-does not want the design to be childish/cartoon
-cater to both adults & kids, but mainly young adults
-NO contact/appointment form
-wants patients to call for appointment
-include Youtube video: https://www.youtube.com/watch?v=rTjkqS4EMBQ
-use blue & green colors from logo but maybe a little brighter
-4 feat. service boxes: Surgery Center, Patients, Providers, News
-include a “newsfeed” in the sidebar
-add a button for “Read our EBook”
2017-09-08 | desirae.g
Thank you! 2017-09-07 | developersachit
I have submitted the design 2017-09-05 | developersachit
Desirae, I cannot find the link of dropbox. Kindly share. 2017-09-05 | developersachit
OK 2017-09-05 | desirae.g
Sachit, logo files have been added to Dropbox. Please use original files in design.
Please copy/paste all content & images from the existing site, mobisurg.com, to the tempsite.
sharalikhani.360sites.net
-format menu items the same as existing site
2017-09-12 | desirae.g
Shafiq, the "See patient testimonials" link on the Pediatric Dentistry page is supposed to be linked to a page like this http://www.mobisurg.com/patient-testimonials. Please create this page and link accordingly. 2017-09-08 | developershafiq
Kindly review 2017-09-08 | desirae.g
http://sharalikhani.360sites.net/pediatric-dentistry/ "See patient testimonials" is not linked. Please create a page for this and link: http://www.mobisurg.com/patient-testimonials
COLORS
-white
-accent blue & green from logo but maybe a little brighter
IMAGES
-images of children with parents
-NO cartoons
-stock photos like you see here, http://www.drshar.com/
CONTENT
-informative but organized
OTHER NOTES
-will provide their own content
-use current logo
-focus on pediatric anesthesia
-offers mobile anesthesia
-also has a surgery center office
-does not want the design to be childish/cartoon
-cater to both adults & kids, but mainly young adults
-NO contact/appointment form
-wants patients to call for appointment
-include Youtube video: https://www.youtube.com/watch?v=rTjkqS4EMBQ
-use blue & green colors from logo but maybe a little brighter
-4 feat. service boxes: Surgery Center, Patients, Providers, News
-include a “newsfeed” in the sidebar
-add a button for “Read our EBook”
Your Name Jennie Gartlland
Do you have an existing Site? Yes
Practice Name MobiSurg
Tagline (slogan) Driving the future of outpatient Surgery
Practice Address Street Address: 23025 Mill Creek Dr
City: Laguna Hills
State / Province: CA
Postal / Zip Code: 92653
Country: United States
Practice Telephone (949) 3670800
Will you be the decision maker during this process? No, there will be others involved.
Sections Social Media Links
Featured Services
Promotions
Testimonials
Office Summary
Overall Feel Modern
Simple and Clean
White & Bright
Please Give us Examples of Websites You Like http://aviondental.com/
Light or Dark Light Background (dark text)
Bright
Image Types Your Images (Upload or Email)
People
Specialty (Medical, Dental…)
Ethnicity Caucasian
Hispanic
Asian
African American
Age Group Children
Teen
Adults
Specialty anesthesia – Surgery, Dental
Top 3-4 Services anesthesia for children dental work
mobile anesthesia
anesthesia at owned surgery center
Please create temporary site and include client original content (if any).
2017-09-01 | desirae.g
Will submit ticket to customize. Closing. 2017-08-01 | desirae.g
Waiting for client to fill out DQ before creating & customizing tempsite. Tempsite has already been created but not in 360sites yet.
My name is Desirae and I will be the designer working with you every step of the way, starting from concept to going live! I had a quick meeting with your account rep. this morning to discuss your account and review the notes you initially had.
Please take a few minutes to fill out our design questionnaire below. This should give you a better idea of the variety of elements that are featured in an effective design.
URL: https://form.jotform.us/61947943668171
After we gain a better sense of what you are looking for I can start the design process. If it is easier for you to explain this via phone we can schedule a phone interview instead. I have noted here that you would like to begin on August 28th. Please click the link below to schedule a call for that day.
Schedule a Call: https://calendly.com/optimized360/calls
I look forward to working on this design with you!
Desirae
desirae.g@optimized360.com
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New Project Notesclosed
Task: New Project | 2017-07-31
| Justin
| #80770
|
Dr. Char & Whitney (Office Manager) is Jennie’s client
CLIENT WILL PROVIDE THEIR OWN CONTENT — price discounted since we will not provide content
Their office is here in Irvine near Irvine Spectrum – will provide more info in DQ
Sent DQ
Client wants to start project on August 28th
2017-08-31 | desirae.g
Whitney scheduled a call for Friday @ 10:30 am PST 2017-08-31 | justinn
Client paid already - please get started 2017-08-25 | desirae.g
Sent email to client to confirm the start of this project on August 28th.
Awaiting for Jennie’s client to provide CC – Jennie is only the consultant
2017-08-31 | chandra.t
American Express ending in 5019. Charged. 2017-08-31 | justinn
provided cc via phone 2017-08-30 | justinn
Texted client for F/U 2017-08-21 | alec.j
Justin, consider to Chandra's reply, would you please F/U 2017-08-16 | chandra.t
I have not yet received this task. 2017-08-16 | desirae.g
Thank you, Alec! 2017-08-16 | alec.j
Desirae, FYI 2017-08-16 | alec.j
Chan, please f/u, they need to inform Desirae about the interview as well.
I met with my client and they have decided to significantly simplify this project into a simple redesign. Is that something you would still be interested in?
2017-07-31 | justinn
Hi Justin,
Good news, my client has decided to move forward with Optimized 360! Thank you for all of your patience and follow-up through this process.
Do you have some time tomorrow (Monday) for a quick call to discuss some details?
Thanks,
Jennie 2017-07-28 | justinn
Spoke with Dr. Char & Whitney (admin) - answered all their questions - very nice - loved our work - interested in rep management - will review and get back to us - good lead 2017-07-26 | justinn
Hi Justin,
Thank you for the getting back to me and my apologies for the delay in communication. My client would like to schedule a 15-20 minute phone call with you to better evaluate the proposal. Would you be available this Friday between noon – 2pm?
Thank you,
Jennie 2017-07-05 | justinn
Thank you!
Unfortunately I still do not have an update.
Thanks,
Jennie 2017-07-05 | justinn
Emailed F/U 2017-06-28 | justinn
We are still in the review process. Sorry for the delay! 2017-06-26 | justinn
LM & texted 2017-06-12 | justinn
I will let you know as soon as I hear back from my client 2017-06-12 | justinn
Texted 2017-06-06 | justinn
Hi Justin,
I am sorry for the delay on this process but we are still working on a few things and should have a decision early next week.
Thank you for your patience.
Jennie Gartland 2017-06-06 | justinn
Emailed F/u 2017-05-30 | justinn
texted 2017-05-24 | justinn
Went over the proposal - revieewed all her questions - will touch base when she can - very nice - doctors move very slw but hopefully she can get in touch with them this week 2017-05-24 | justinn
Sure, I am available today after 2pm.
2017-05-24 | justinn
Emailed F?U 2017-05-19 | justinn
Texted
Thank you. Are you able to provide me with a customized proposal that I can share with my client. I have attached an RFP.
Thank you!
2017-05-16 | justinn
Emailed F/U 2017-05-08 | justinn
Hi Justin,
I am meeting with my client this week so I should have an update by the weeks end.
Best,
Jennie 2017-05-08 | justinn
Emailed F/U 2017-04-17 | justinn
I am so sorry for the delay. My client has been extremely busy and the timing for this was pushed back a bit. I hope to get back to you in mid-May.
Thank you for following-up.
Best,
Jennie 2017-04-17 | justinn
Emailed F?U 2017-04-05 | justinn
Thank you for the follow-up. We are still reviewing the proposal.
Jennie Gartland 2017-04-05 | justinn
Emailed F/U 2017-03-27 | justinn
Thank you for the follow-up Justin. We are still in the review process.
2017-03-23 | justinn
Emailed F/U 2017-03-15 | justinn
Thank you Justin. We are still in the review process. 2017-03-15 | justinn
Emailed F/U 2017-03-07 | justinn
Yes, I did and we will be reviewing it shortly.
Thank you. 2017-03-07 | justinn
Emailed F/U
Sending Website proposal to get a response – googled her and shes a consultant in OC
Leave a Comment:
MILESTONES
Website Backup:
Introduction:
Questionnaire:
Concept:
Approved: 2017-09-30
Developed:
Sitemap, Submissions, 301:
Check Other Products:
Analytics Applied:
Review:
DC is Ready:
DC is Live:
Cancelled
x
**Client can maintain the website on their own without any recurring cost from Optimized360 -- Client will supply own content (Discount of $500 has been applied to proposal)
Regular Price:
Initial: Payments of
Monthly:
Regular Price:
Initial: Payments of
Monthly:
COMMENTS:
2017-07-31 | justinn
Hi Justin,
Good news, my client has decided to move forward with Optimized 360! Thank you for all of your patience and follow-up through this process.
Do you have some time tomorrow (Monday) for a quick call to discuss some details?
Thanks,
Jennie
2017-07-28 | justinn
Spoke with Dr. Char & Whitney (admin) - answered all their questions - very nice - loved our work - interested in rep management - will review and get back to us - good lead
2017-07-26 | justinn
Hi Justin,
Thank you for the getting back to me and my apologies for the delay in communication. My client would like to schedule a 15-20 minute phone call with you to better evaluate the proposal. Would you be available this Friday between noon – 2pm?
Thank you,
Jennie
2017-07-05 | justinn
Thank you!
Unfortunately I still do not have an update.
Thanks,
Jennie
2017-07-05 | justinn
Emailed F/U
2017-06-28 | justinn
We are still in the review process. Sorry for the delay!
2017-06-26 | justinn
LM & texted
2017-06-12 | justinn
I will let you know as soon as I hear back from my client
2017-06-12 | justinn
Texted
2017-06-06 | justinn
Hi Justin,
I am sorry for the delay on this process but we are still working on a few things and should have a decision early next week.
Thank you for your patience.
Jennie Gartland
2017-06-06 | justinn
Emailed F/u
2017-05-30 | justinn
texted
2017-05-24 | justinn
Went over the proposal - revieewed all her questions - will touch base when she can - very nice - doctors move very slw but hopefully she can get in touch with them this week
2017-05-24 | justinn
Sure, I am available today after 2pm.
2017-05-08 | justinn
Hi Justin,
I am meeting with my client this week so I should have an update by the weeks end.
Best,
Jennie
2017-05-08 | justinn
Emailed F/U
2017-04-17 | justinn
I am so sorry for the delay. My client has been extremely busy and the timing for this was pushed back a bit. I hope to get back to you in mid-May.
Thank you for following-up.
Best,
Jennie
2017-04-17 | justinn
Emailed F?U
2017-04-05 | justinn
Thank you for the follow-up. We are still reviewing the proposal.
Jennie Gartland
2017-04-05 | justinn
Emailed F/U
2017-03-27 | justinn
Thank you for the follow-up Justin. We are still in the review process.
2017-03-23 | justinn
Emailed F/U
2017-03-15 | justinn
Thank you Justin. We are still in the review process.
2017-03-15 | justinn
Emailed F/U
2017-03-07 | justinn
Yes, I did and we will be reviewing it shortly.
Thank you.
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