Rangewood Orthodontics

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    Team


    ALERT:

    PRACTICE ADDRESS


    BILLING ADDRESS

    Profile ID: 103078




    Specialty: Sub-Specialty:  Package:  Related: Accounting: Deals:

    DOMAIN INFO


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    Cancellation Email 
    Notes | 2018-01-11 | Desirae.G | #114976 |

    Desirae,
    Thanks for reaching out. Here are my thoughts on the website services with your company. I think that it has been nearly a year since we tried to build a website. I had to hire a new company to build these sites because we could not get one site built over months and months of trying. My confidence in your company to not only build the sites but SEO and continue to have a working relationship for the long term sucess of my business was not good based on the previous attempts to build these sites. My company is dependant upon reaching people throught the web and it seems like your company wasn’t able to deliver in a timely manner. Therefore I feel like there is no use in continuing to build these sites.
    Dr.Watts


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    Follow Up 
    Notes | 2018-01-10 | Desirae.G | #114691 |

    Called and LM on both cell & office.

    Sent another email to Dr. Watts & Cyndie (office manager) and tracked. Dr. Watts has been opening my emails so far.


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    Phone Call 
    Notes | 2017-12-27 | Desirae.G | #112177 |

    Called the office # and Dr. Watts’ cell and LM on both.


    2017-12-27 | desirae.g
    also emailed: Hello Dr. Watts, I hope you had a Merry Christmas! I left a message on your cell and the office number. I wanted to speak with you to continue the website, regardless of accounting, since we stopped all charges on your account indefinitely. I want to make sure we can get as much done as we can. Please give me a call at 1-800-997-9368. Thank you.

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    Account Follow Up 
    Notes | 2017-12-27 | Desirae.G | #112172 |

    from December 19th

    Hello Dr. Watts,

    I’ve left you a few messages but wanted to email you as well.

    I’ve stopped all charges on your account indefinitely until we get your website live. Please let me know if we can schedule something to continue the website, regardless of accounting. I’d like to make sure we get as much as we can done.

    ***stopping monthly charges on this account and the other.


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    Doctors Concern 
    Complaint | 2017-09-07 | Chandra | #85673 |

    Dr. Watts (Paige’s client) asked me to put him in contact with the “highest supervisor in charge of accounts” and I gave Danny’s contact info. Not sure whats going on with his account, I was contacting him regarding past due and it seems like he’s a bit confused as to what is going on with his accounts. They have 2 accounts and have paid the initials in full, one was to mirror the first once completed.


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    Client Complaint 
    Complaint | 2017-06-22 | Justin | #78195 |

    Roberto,
    This was not explained at all during any time during the design process or sales process. If I liked my current site I wouldn’t have hired your company to build me a new site. I purchased a new custom website. That means your company, SEO team, writers take all their knowledge and build me a new custom site not transfer ( not well) my old site and then call it a new custom site..
    If this is your process on building me a custom website then I need a refund.
    Please put me in contact with your manager to make sure I am on the same page with my expectations. I would never take this site active.
    Dr. Watts


    2017-06-28 | roberto.l
    This is in regard to his other site - 103042

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    Correspondence 
    Notes | 2017-02-27 | Roberto | #70386 |

    Dr. Watts would like all account-related correspondence to be sent to his personal email: cjcwatts@gmail.com


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    Email: Design Introduction 
    Design | 2017-02-16 | Roberto | #69672 |

    Hello Dr. Watts,

    I’m writing to confirm that we will be working together to create two websites, with similar designs and differing content. Please contact me if you have any questions or concerns.

    Thank you,

    Roberto
    roberto.l@optimized360.com


    2017-03-06 | roberto.l
    Emailed Dr. Watts to ask for high-quality versions of his logo.

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    Create Temp Site closed
    Task: Social | 2017-02-16 | Roberto | #69673 |

    Please create temporary site and include client original content (if any).


    2017-03-27 | alec.j
    Roberto, I think we can close this task, you made the temp. already for another account.
    2017-03-15 | jan.s
    Disregard my previous comment. That was for BRC.
    2017-03-15 | jan.s
    The Business Review Central profile for Rangewood Orthodontics (DownTown Location) was submitted for review. Used current information from their website. Uploaded 10 reviews from Google Plus. Unable to link to tempsite since it was not created yet, currently waiting for results.
    2017-02-22 | jan.s
    Informed by Belinda that this task will be reassigned to Roberto.
    2017-02-21 | roberto.l
    Design interview scheduled for 2/22
    2017-02-20 | alec.j
    Jan, please update the status ASAP

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    Please set up Rep Mgmt closed
    Task: Social | 2017-02-16 | Paige Nichols | #69639 |

    Ordered Rep mgmt for this 2nd website for the practice


    2017-03-16 | jan.s
    The Business Review Central page for the downtown location of Rangewood Orthodontics passed review. Followed up via email to provide credentials, closing task.
    2017-03-15 | jan.s
    The Business Review Central profile for Rangewood Orthodontics (DownTown Location) was submitted for review. Used current information from their website. Uploaded 10 reviews from Google Plus. Unable to link to tempsite since it was not created yet, currently waiting for results.
    2017-03-10 | jan.s
    I will need additional 2-3 business days to complete this due to high volume tasks for BRCs.
    2017-03-10 | jan.s
    Roberto informed me that this is no longer on hold. This will be based on the downtown location, please proceed as usual.
    2017-03-06 | jan.s
    Followed up with Belinda, this is still on hold until further notice.
    2017-03-03 | jan.s
    Followed up with Belinda, this is still on hold until further notice.
    2017-02-28 | jan.s
    Followed up with Belinda, this is still on hold until further notice.
    2017-02-20 | jan.s
    Informed by Belinda to place this on Client status until further notice.

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    New Design Project client
    Task: New Project | 2017-02-16 | Paige Nichols | #69638 |

    Ordered Gold package as 2nd Site for Dr Watts his contact- #719-210-5898 cell
    Super friendly Doc
    has ordered this to mirror his new site CP #103042
    _this is for the location Castle Rock
    One of 6 locations
    One his other website is done will do this one to match
    Added reputation Mgmt for this order
    No domain selected for this yet. Will decide on that soon.


    2017-02-27 | alec.j
    I noticed that the client has two order #103042
    2017-02-27 | alec.j
    Roberto is there any update on this order?Have you had the Design interview?
    2017-02-21 | roberto.l
    Waiting on client - design interview scheduled for 2/22

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    New Order closed
    Task: Accounting | 2017-02-16 | Paige Nichols | #69635 |

    $1999 – 2nd Site
    2 payments $999
    $175 monthly


    2017-02-17 | chandra.t
    Re-ran CC, payment processed. Charged.
    2017-02-16 | chandra.t
    CC unable to process, emailed doctor.
    2017-02-16 | paige.n
    M/C over the phone ending 5521

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    Chad Watts – 2nd site Mirroring his 1st one once completed 
    Estimates | 2017-02-16 | Paige Nichols | #69629 |

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  • Domain Information
    Client Registrar
    Hosts Email
    Alias Info
    Registrar Info

    Milestones
    .360temp.com

    Intro & Gallery URL:
    Site Sucker & 301s:
    Site Username (subdomain):
    Map Domain in Pagely/WP:
    Customizer:
    Additional Pages:
    Review:
    Tutorial:
    Website is Ready:

    Cancelled
    301:
    Other Products:
    Status Cake:
    Live Online:
    Analytics Setup:
    Jetpack Stats Setup:
    Analytics ID:
    Google Account

    Analytics by Client

    Shared Dropbox
    Custom Content
    Please submit a task to create content.
    ADDITIONAL EMAIL TO:

    ADDITIONAL EMAIL TO:

    ADDITIONAL EMAIL TO:

  • FTP / Logins
    Website Location:
    Godaddy / 360 Sites
    Subdomain
    FTP USER

    FTP PW

    Shared Dropbox
    Domain Information
    Exclusivity
    Ownership
    Client Registrar
    Hosts Email
    Website Hacked
    Hacked on:
    Resolved?


    Alias Info
    Registrar Login
    Milestones
    Introduction: 2017-02-17
    Questionnaire:
    Site Download/Site Sucker:
    Temporary Site:
    Concept:
    Approved:
    Add to Upwork
    Add Developer to Temp Site
    Review:
    Design # and Download:
    Image Optim:
    Website is Ready:
    Cancelled
    Sitemap, Submissions, 301:
    Update Other Products:
    Status Cake:
    Live Online:
    Analytics Setup:
    Analytics Report or Jetpack Setup:
    Analytics ID:
    Google Account

    Analytics by Client
    Custom Content
    Ordered Topics: (please submit a separate ticket)
    ADDITIONAL EMAIL TO:


    Additional Recipients:




    Previous Concepts:
    Additional Recipients:

    Message for Client:

    Task for Developers:




    Add new milestone to Upwork.com Add new milestone to Upwork.com
    Add Developer to Temp Site: 360developers 360developers103259
    ADDITIONAL EMAIL TO:



    ADDITIONAL EMAIL TO:

  • MILESTONES
    Website Backup:
    Introduction:
    Questionnaire:
    Concept:
    Approved:
    Developed:
    Sitemap, Submissions, 301:
    Check Other Products:
    Analytics Applied:
    Review:
    DC is Ready:
    DC is Live:
    Cancelled
    Previous Design #

    Previous Site Removed:
    Previous Location:
    Previous Subdomain:
    Godaddy / 360 Sites / 360 Temp

    Previous FTP USER

    Previous FTP PW

    ADDITIONAL EMAIL TO:



    Additional Recipients:
    Attach File(s):


    Previous Concepts:
    Additional Recipients:

    Message for Client:


    Task for Developers:


    Add new milestone to Upwork.com Add new milestone to Upwork.com
    Add Developer to Temp Site: 360developers 360developers103259

    ADDITIONAL EMAIL TO:



    ADDITIONAL EMAIL TO:



  • Video Information
    Added to vendor DB
    Checked for alias
    Placed on site
    Declined (note reason why)
    Cancelled

    COMPANY
    Media Med
    Media Med Integrated
    3D4 Dental
    Optio: register w/client info
    Swarm
  • Facebook
    Account Access:
    Active
    Cancelled
    Google Plus
    Account Access: PIN: F/U: URL: Active
    Cancelled
    Twitter
    Twitter
    Active
    Cancelled

    ADDITIONAL EMAIL TO:



    ADDITIONAL EMAIL TO:




    Facebook
    Google
    Twitter
  • Blog Schedule
    Monthly
    None


    Notes

    After submitting the form, copy + paste the EDIT SUBMISSION URL on the thank you page here:



    Need topics? See a list of topics here.

    Initial Blog DQ
    Social Media Access

    Facebook

    Account Access:
    Active
    Cancelled

    Google Plus

    Account Access:

    PIN:
    F/U:
    URL:
    Active
    Cancelled

    Twitter

    Twitter


    Active
    Cancelled

  • Logo Milestones
    Intro:
    Concept:
    Approval:
    Sent Files:
    File URL: Decline to Use (note reason why):
    Cancelled

    ADDITIONAL EMAIL TO:





    Additional Recipients:



    Previous Concepts:
    Additional Recipients:

    Message for Client:
    Instructions to Place on Website (ticket)
  • Username: Password:
    Reviewed:
    Placed on Website:
    Cancelled


    Send Email Confirmation

    ADDITIONAL EMAIL TO:

    Reviewed:
    Active:
    Cancelled


    Send Email Confirmation

    ADDITIONAL EMAIL TO:

    CSR: Pagely Ticket Created:
    Domain Mapping: DB Search & Replace:
    Active/Completed:
    Cancelled


    Send Email Confirmation

    ADDITIONAL EMAIL TO:

  • Email
    HIPAA
    Regular Email

    Active
    Cancelled

    Inboxes Created:
  • BRC - Reputation Management
    Pending
    Active
    Placed on Site
    Cancelled

  • Marketing




    STEPS
    Ordered:
    Account:
    Waiting for Live Website
    Ad Setup
    Test Ad
    Active
    Paused
    Cancelled
    SEARCH ENGINES
    Adwords
    Yahoo/Bing
    Remarketing
    Display (generic)
    Video
    Mobile
    Other Campaigns (see notes)
    SEO
    Pending
    Monitored by oDesk
    Paused
    Cancelled

    KEYWORDS

  • ORDERED/PAID
    Template



    Website
    2017-02-16
    2017-02-17
    Mobile
    Fluid Responsive


    Videos


    Marketing


    Reputation

    2017-02-16
    2017-02-17
    Facebook


    Google Plus


    Blog


    SEO


    Logo


    SPK

    DC

    Email


    HIPAA Form


    SSL Security


    ADApt


    Others


    360 Plan



    Estimates | 2017-02-16 | Paige Nichols | Chad Watts – 2nd site Mirroring his 1st one once completed Ordered

    Silver-2nd site Mirrored


    Initial: 2 Payments of $999
    Monthly: $79


    Full Custom Design

    Designed from Scratch

    Mobile Responsive

    Matching Design | Auto Dial | Map

    Ownership

    Own the Custom Design We Create

    Exclusivity

    Design Will Be Exclusive to Your Area

    On-Site SEO

    Specialty Content | Search Submission

    Educational Library

    Get Access to Hundreds of Articles

    Appointment Alerts

    Multi-Platform (Email, Fax, Text)

    x

    Reputation Mgmt

    Regular Price: $499

    Initial: Payments of $0
    Monthly: $96

    Review Management

    A 5-Star Reputation (Review Site)


    Regular Price:

    Initial: Payments of
    Monthly:

    COMMENTS: