Total Family Health Care

Max updated CC via phone (Visa ending in 7560).

Max wants contact form emails to be sent to customerservice@totalfamilyhealthcare.com. I made the change.

Please style the button labeled “Weight Loss Calculator” on the Weight Loss page so that it looks more like a standard button.

Please create a form with the following fields:
+ Name
+ Email
+ Phone
+ Preferred Date – Calendar date picker
+ Alternate Appointment Date – Calendar date picker
+ Preferred Time Of Day – Dropdown [Morning / Afternoon]
+ Message

Please place form on Request An Appointment page.

Email sends to: officemanager@totalfamilyhealthcare.com

Please make the Hero images for the inner pages the Featured Image for each page.

If no Featured Image is specified, use the current Hero image as the default.

Please make sure that Featured Images appear as a standard size – the size of the current default Hero image.

Please also make sure that the Hero image background is set to Cover.

+ The Google icon currently links to a blank page – please link it to the Total Family Health Care Google Reviews page.
https://www.google.com/maps/place/3115+Citrus+Tower+Blvd,+Clermont,+FL+34711/@28.5233448,-81.729705,17z/data=!3m1!4b1!4m5!3m4!1s0x88e78f2f1cbc2069:0xd2fc46079d6abb5d!8m2!3d28.5233401!4d-81.727511

+ Please style the Medical Encyclopedia button under “Patient Education” to make it clear that it is a button.

+ Please remove the following Services: Family Planning, Prostate Screenings, Zyto Scan

+ Please combine the content from the Family Medicine and Internal medicine pages.

+ Please create the following Services: Immigration Physicals, Drug Addiction Counseling, Doctor’s Desk

Went over tweaks to content after taking the site live. Kevin was concerned about the copyright notice at the bottom of the site and whether it meant that he did not own the site content. He also felt that he shouldn’t have had to pay anything until his site went live. He claimed that he had been told that he wouldn’t be charged but then was charged anyway. I told him that I couldn’t speak to any misunderstanding about payment, but that I could explain what the costs were for. I explained the content/server relationship and assured him that we had no interest in stealing or repurposing his content.

Please change the header images of the inner pages to this image:
shutterstock_348574427

Please ensure that the image is cropped and formatted correctly. The face should not be cut off.

Thank you,
Roberto

Max, the office manager is sharing responsibility for getting the site in place with Kevin Jakob, who also works there. Max has been making decisions and approvals, but has been clashing a bit with Kevin. I’m occasionally cc’ed on emails from Kevin expressing disapproval to other people (e.g. Max, Annette, others). Kevin is currently dissatisfied with the state of the site after going live, partly due to an apparent misunderstanding of the process. I’m calling Max to follow up and request a call to discuss this stuff.

1. Please add domain(s) to statuscake.com
2. Complete 301 Redirects
3. Setup Analytics & Reporting

Hi, Max.

Congratulations! Your website is live and accessible to the public.

Please take a look at your website and let us know of any questions you might have. You can submit a ticket by going to your dashboard and filling out the form.

URL: http://totalfamilyhealthcare.com

If you would like to make changes to the website in the future, you may always log in by going to the bottom of your website and clicking “Login.” You can always submit a ticket on the dashboard as well. We welcome any questions regarding the website editor.

Thank you!

Roberto
roberto.l@optimized360.com

The Phone entry field is shorter than the other fields. Please fix it so that it matches.

Thank you,
Roberto

Go Daddy:
User 40455769, pw C@rahayes1

Most of Total Family Health Care’s patient education articles were the property of iHealthSpot. I deleted them at Max’s request.

IP: 66.132.219.181

Name Server: NS13.DOMAINCONTROL.COM
Name Server: NS14.DOMAINCONTROL.COM

Please change the background of the inner pages to this color: #F7EFEA

Max let me know via email that he would like the site live by Friday. I’m going to go ahead and start that process.

He wants different photos but doesn’t have time to choose them from Shutterstock. I told him I would go ahead and make some selections for him, and that he could change them out later on.

They wanted several email inboxes (30+). I told him that we could host 5, as per the old policy, with additional inboxes carrying a $3 charge, or we could forward email at no cost. He said he would get back to us about that.

http://www.totalfamilyhealthcare.com/Home/RequestAnAppointment.aspx
http://www.totalfamilyhealthcare.com/Home/Thankyou.aspx
http://www.totalfamilyhealthcare.com/Home/MeetTheFamily.aspx
http://www.totalfamilyhealthcare.com/Home/PatientResources.aspx
http://www.totalfamilyhealthcare.com/Home/FamilyMedicine.aspx
http://www.totalfamilyhealthcare.com/Home/ImmigrationPhysicals.aspx
http://www.totalfamilyhealthcare.com/Home/SubstanceAbuse.aspx
http://www.totalfamilyhealthcare.com/Home/AntiAging.aspx
http://www.totalfamilyhealthcare.com/Home/InTheNews.aspx
http://www.totalfamilyhealthcare.com/Home/WeightLoss.aspx
http://www.totalfamilyhealthcare.com/Home/IrritableBowelSyndrome.aspx
http://www.totalfamilyhealthcare.com/Home/BecomePartOfOurFamily.aspx
http://www.totalfamilyhealthcare.com/Home/PatientEducation.aspx
http://www.totalfamilyhealthcare.com/Home/FromTheDoctorsDesk.aspx
http://www.totalfamilyhealthcare.com/Home/PrivacyPolicy.aspx
http://www.totalfamilyhealthcare.com/Home/SearchResults.aspx
http://www.totalfamilyhealthcare.com/Home/Sitemap.aspx
http://www.totalfamilyhealthcare.com/AboutUs.aspx
http://www.totalfamilyhealthcare.com/AboutUs/ShopOnlinePage3.aspx
http://www.totalfamilyhealthcare.com/AboutUs/ShopOnlinePage5.aspx
http://www.totalfamilyhealthcare.com/AboutUs/ShopOnlinePage4.aspx
http://www.totalfamilyhealthcare.com/ContactUs.aspx

http://www.totalfamilyhealthcare.com/Home.aspx

I had a call scheduled with Max Pickard for 10:30 AM PT – called three times, couldn’t get him on the phone. I left a voice message, and will follow up with an email addressing the issues we discussed in our last call.

1) Please add a login link to the footer.

2) Please remove the accordions from the Contact Us page, and keep the information as standard text.

3) Please link all mentions of “patient portal” on the site to this URL: https://www.myhealthrecord.com/Portal/SSO

Thank you,
Roberto

They liked the site overall, had some minor fixes and questions.  I showed Max how to use Divi Builder.

To Do:

Add login link
Remove accordions in Contact Us page
Link all mentions of “Patient Portal” to patient portal

Online store recommendation? Shopify

Email hosting – they get five emails – unlimited capacity

Migrating their old blog posts: export XML – from WordPress/Blogger, easy
Otherwise, copy & paste

New content? Cost per article above 20 articles? $100 per article

Appointment for next conversation: Tuesday, 4/18, 10:30 AM PT

Hello Max,

Your website is ready for your review and to further customize.

As this is the first time you will be seeing the developed site, we encourage you to schedule a call to go over the details. We have combined the design you have approved with the pages and information available to us. Please take a look at the site and let us know of any changes, additions and/or questions you might have.

IMPORTANT: Your blog and your online store are hosted separately from your new site. Do not cancel your agreement with your previous hosting company. Doing so will result in the loss of access to your blog and your online store.

Temporary URL: http://carajakob.360sites.net

If you would like to make changes to the website in the future, you may always log in or send us an email at support@optimized360.com. We welcome any questions regarding the website editor.

Schedule a Call: https://calendly.com/optimized360/calls

Thank you!

Roberto
roberto.l@optimized360.com

Please change inner page backgrounds to white

Please add hover effect to diagonal boxes on top and bottom of home page(request an appointment, become part of our family, etc.).

Thank you

Please bring pages and content from totalfamilyhealthcare.com to carajakob@360sites.net.

Thank you,
Roberto

URL: carajakob.360sites.net

Please develop theme based on provided PSD in dropbox. FTP and credentials have been confirmed.

Include hover effects in appropriate areas and link all buttons/links to related pages.

Below are specific instructions:

Roberto
roberto.l@optimized360.com

Hello Max,

Your design has been approved!

Approved concept URL: https://360controlpanel.com/wp-content/uploads/2017/03/20170328-TotalFamilyHealthcare.jpg

Your design has been submitted to our development team. If you have any major changes to the design, please let us know. This process will take about 1-2 weeks. If you have content (photos, biographies, forms – anything you’d like to add to the site), please send it my way. You’ll have opportunities to review the site and make additional changes once development is complete.

Hello Max,

This is the most recent version of your design draft. I’ll follow this up with an approval confirmation.

Thank you,
Roberto

Hello Max,

I’ve attached the revised draft of your design, including the changes we discussed. Please let me know your thoughts, and if you have any questions or additional changes.

Thank you,
Roberto

Hello Max,

I’ve compiled a design draft for your review.

Please take a moment to review this concept and let me know what changes you would like to see.

Let me know how you feel about the layout and colors of the design — text and images can be changed at any point.

Please let me know if you have any questions or concerns.

Thanks,
Roberto

Current site:

http://www.totalfamilyhealthcare.com/

References:

http://newlifesurgery.com/ – client likes the length of this site, but feels the blues are too dull.

Welcome to Dr. Mercado’s Medical Care Center

Layout:

Content should be in a container – not full width.

Feel:

Sleek, professional, competent
Rounded corners
Welcoming, friendly

Colors:

Colors should go well with the blue of their logo.

Reference:
+ https://goo.gl/JYUYHN

Images:

+ Healthy lifestyle images (hiking, yoga, jogging, etc.)
+ Medical/science images

Content:

Please include all of the links and headings from their current site.

Required Elements:

+ Hero image slider – image captions should not cover the focal points of the image. The sliders on http://newlifesurgery.com/ and http://westorangefamilymedical.com/ are good examples.

+ Featured Service icons

Logo:

Correct logos stored in Dropbox folder

Your Name Max Pickard
Desired Domain(s) Totalfamilyhealthcare.com
Do you have an existing Site? Yes
Practice Name Total Family healthcare
Tagline (slogan) Become a better, stronger, healthier you!
Practice Address Street Address: 3115 Citrus Tower Blvd
Street Address Line 2: Ste. A
City: Clermont
State / Province: FL
Postal / Zip Code: 34715
Country: United States
Practice Telephone (352) 3944237
E-mail for Patients customerservice@totalfamilyhealthcare.com
Will you be the decision maker during this process? Yes
Sections Social Media Links
Featured Services
Testimonials
Video
Contact Form
Doctor’s Bio
Office Summary
Overall Feel Modern
Elegant
Lots of Content
Please Give us Examples of Websites You Like totalfamilyhealthcare.com
Light or Dark Light Background (dark text)
Select Colors the blues from our current website / ascetically appealing matches
Neutral
Image Types Your Images (Upload or Email)
People
Specialty (Medical, Dental…)
Ethnicity Caucasian
Hispanic
Asian
African American
Age Group Children
Teen
Adults
Elderly
Demographic Retired
Working Class

I spoke to Max and Kevin. They both seem to have input on the design. They described themselves as “not creative at all,” and wanted to leave the design choices primarily up to us. They wanted to stay within colors that matched or complemented the blue of their logo. Their current site is content heavy, and while they were open to the idea of “breathing room,” they definitely wanted all of the links and content carried over to their new site.

They had somewhat conflicting ideas about the look and feel they were hoping for in the new site. They talked about a “small town vibe,” using words like “family,” “neighbor,” and “welcoming,” while also wanting the site to inspire “confidence in the doctor,” with a “cutting edge” feeling that emphasized new procedures and got across the idea that they are “really good at science.”

They liked the idea of medical images, but also images that promoted a healthy lifestyle, with people being active (hiking, yoga, etc.).

I sent the following sites as samples:

https://www.lensabl.com/

http://www.batesdental.com/

http://discandspine.com/

http://mismile.com/

http://dentalamericangroup.com/

http://smilesofshawnee.com/

http://kcofp.com/

http://troydentalstudio.com/

http://keleybooth.360sites.net/

http://cheviesnewmanmd.com/

http://drkolinski.com/

Please create temporary site and include client original content (if any).

Hello Max,

Welcome to Optimized360!

It was a pleasure speaking to you this morning. As we discussed, I’ll be sending you a list of websites that have the modern and accessible atmosphere that you are looking for.

If you have any questions about the process, feel free to contact me at roberto.l@optimized360.com, or call our office at 800-997-9368. If I am not available, you can always speak to our creative director, Belinda Tran.

I look forward to working on this design with you.

Roberto
roberto.l@optimized360.com

Client has admin access to their domain. DO not do a transfer. Keep their email intact.

– Max (manager)
– they filled out Questionnaire already.
– I will call them at 10:30am pst to get cc and transfer to designer

– Website Makeover. Switching cause current company has poor support and takes forever for updates. They like to have EDITOR access whcih we provide which is important to them.

– They have an online store that i pointed out to them it doesn’t work. Told him this is and the medical encyclopedia they have on there we do not support which is completely understands and will look into 3rd parties in the future to implement this.
– he said they own the entire website (design & content) so we can use it as a reference and get what we need.
– he has patient portals and office pics/info that he wants to migrate over.

Your Name Max Pickard
Desired Domain(s) Totalfamilyhealthcare.com
Do you have an existing Site? Yes
Practice Name Total Family healthcare
Tagline (slogan) Become a better, stronger, healthier you!
Practice Address Street Address: 3115 Citrus Tower Blvd
Street Address Line 2: Ste. A
City: Clermont
State / Province: FL
Postal / Zip Code: 34715
Country: United States
Practice Telephone (352) 3944237
E-mail for Patients customerservice@totalfamilyhealthcare.com
Will you be the decision maker during this process? Yes
Sections Social Media Links
Featured Services
Testimonials
Video
Contact Form
Doctor’s Bio
Office Summary
Overall Feel Modern
Elegant
Lots of Content
Please Give us Examples of Websites You Like totalfamilyhealthcare.com
Light or Dark Light Background (dark text)
Select Colors the blues from our current website / ascetically appealing matches
Neutral
Image Types Your Images (Upload or Email)
People
Specialty (Medical, Dental…)
Ethnicity Caucasian
Hispanic
Asian
African American
Age Group Children
Teen
Adults
Elderly
Demographic Retired
Working Class

Website: $4,000 + $79/m

Calling client at 10:30am today to transfer to designer. I will get cc from Max.

Sent him the estimate based on our email so far. No pricing was discussed but based on the emails, Gold is ideal

“Sounds great Danny. Can we set up a time for a phone interview tomorrow then? We can do the store through other means so that isn’t an issue. As long as we keep all of our data, let’s get the ball rolling.

Thanks, “

“Good afternoon Danny,

I’m sorry you’ve had so much trouble trying to get in touch with Kevin. That is the correct email so I’m not sure why it bounced. I’ll be taking over this project since you seem to be able to at least email me. We own the rights to the design of the current website, so you can use that as a base. We want to have all of our functionality such as our store and medical encyclopedia. The big big big issue we have with our current host is that we can’t make any changes on our own, we have to call in and wait for a call back and then wait for them to do it. We really need an admin account that can make adjustments to the website as we need for little discrepancies we want fixed. Your company sounds like it has excellent customer service, so for major changes we can still bring you into things.

I’m more than happy to provide any further information you may require. Just email me back.

Regards,

Max Pickard
p. (352) 394-4237”

emailed him kevin.jakob@yahoo.com which was what he filled out, bounced back. I changed it to jakUB (his wife’s last name), that also bounced back. Called office back, MIA gave me officemanager@totalfamilyhealthcare.com which is his work email.

called. spoke to Mia, very nice. stated that he is in and out of the office. She asked for me to email him. Told her to take my message which she did.