Ira J. Moin, DDS

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    PRACTICE ADDRESS


    BILLING ADDRESS

    Profile ID: 103027




    Specialty: Sub-Specialty:  Package:  Related: Accounting: Deals:

    DOMAIN INFO


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    Past Due 
    Accounting | 2017-10-19 | Chandra | #97245 |

    Email past due $79 for web.


    2017-10-19 | chandra.t
    Doctor requested to re-run CC, payment process and paid past due.

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    current client? 
    Notes | 2017-08-31 | Catherine C. | #84009 |

    Checking with Justin if still current client. Website files were found under dropbox > _cancelledsites folder. Icons are not lit in CP except for one.


    2017-10-06 | alec.j
    this client has two accounts in CP ( #100129)
    2017-09-01 | catherine.c
    thank you!
    2017-09-01 | chandra.t
    They are still being charged $79 monthly.
    2017-09-01 | justinn
    Chandra, are they still being charged
    2017-09-01 | justinn
    Should be ours.. I never received any any cancellations

    Leave a Comment:




    smile gallery – missing photos closed
    Ticket: Website | 2017-08-31 | Catherine C. | #83750 |

    From Frank E – solution21

    Can you guys look into Dr. Moin’s smile gallery. Page is missing images.
    encinospecialistdentist.com/smile-gallery/

    Please contact client.

     

    Smile Gallery photos are here:  https://www.dropbox.com/sh/hrdzhwupmjlgsmj/AADBTfIym7SNvyWkTnjZh0kya?dl=0


    2017-09-06 | catherine.c
    Ticket has been completed. Closing ticket.
    2017-09-01 | catherine.c
    website files have been moved to dropbox > _backedup sites folder:
    https://www.dropbox.com/sh/hrdzhwupmjlgsmj/AADBTfIym7SNvyWkTnjZh0kya?dl=0
    2017-08-31 | catherine.c
    Jan located smile gallery here - https://www.dropbox.com/home/websites/_cancelled%20sites/encinospecialistdentist.com/wp-content/uploads/gallery
    2017-08-31 | developerabdullah
    Non of the smile gallery images are there. The functionality is working fine, just by adding before and after images.
    2017-08-31 | catherine.c
    http://encinospecialistdentist.com/wp-admin/
    optimized360
    %WtF(f#3^4xRS)g!6uhW8ZX6

    FTP:
    encinospecialistdentist.com
    U: a3793915613094
    P: qkN-NurBT9

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    edit request from Frank E. 
    Notes | 2017-08-31 | Catherine C. | #83745 |

    Frank from solution21 sent edit to fix smile gallery. Notified him photos are missing on his current site. We are working on new site. Doctor will need to contact his current host company.  Emailed doctor.

     

    Can you guys look into Dr. Moin’s smile gallery. Page is missing images.

    http://encinospecialistdentist.com/smile-gallery/

    Please contact client.


    2017-08-31 | catherine.c
    correction, did not contact doctor yet. Site was transferred in. will see if can retrieve photos.
    2017-08-31 | catherine.c
    emailed doctor.

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    CC Update 
    Accounting | 2017-08-15 | Chandra | #81764 |

    Doctor updated CC via phone (MasterCard ending in 4827).


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    Add Phone Number closed
    Task: Website | 2017-03-14 | Jan S. | #71390 |

    Add the phone number (818) 783-1515 on the header of every page on the top-right corner.

    /* Quoted 1 – 3 business days to complete. */


    2017-03-15 | sanjay.d
    Ticket has been completed. Closing ticket.
    2017-03-15 | sanjay.d
    Phone number add in header.

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    Need Domain Credentials 
    Notes | 2017-03-02 | Belinda | #70620 |

    LM for Dr. Moin to provide domain credentials.


    2017-03-30 | alec.j
    Jan, did we f/u with the client after March 14?
    2017-03-06 | belinda.t
    IP has been added to domain. Domain has been added to gateway. 198.71.233.197
    2017-03-02 | belinda.t
    Contacted Smartbox and CCed doctor to do account change, supplied correct ID.
    2017-03-02 | belinda.t
    domain is NOT in this account. Smartbox was supposed to transfer, but dr mention he might have given wrong ID.
    2017-03-02 | belinda.t
    pasword 4186Danwood@1
    2017-03-02 | belinda.t
    godaddy 16151733

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    Add Images closed
    Task: Website | 2017-02-28 | Belinda | #70518 |

    Please look throughout the site and add missing images. They seem to be missing from the home page. Uploads are within FTP BUT we did not upload the database (maybe thats why its not connecting). But please locate the image file and ‘reupload’ or replace.

    Need it completed by Thursday.


    2017-03-03 | rod.l
    Closing since original intent was completed. Let me know if there is anything else.
    2017-03-02 | rod.l
    Front page images have been uploaded.
    2017-03-02 | rod.l
    Yeah as long as we know where things go/are. What is the current site? If the XML was uploaded after the images were put in place and the "import images" was checked on when uploading the XML, there should not be any issues unless they are using a custom plugin to handle images. Unfortunately the src of the images are throwing an error and regular functions don't seem to work on their current setup to find out what URL they use.
    2017-03-02 | belinda.t
    Can you save the image that is on current site and reupload to media and add to that specific page/module/section? The DB was not imported (there were issues) but the XML was hence the reason why there are no images shown in media. There ARE images in upload however.
    2017-03-02 | rod.l
    Images seem to be dynamic, coming from posts and custom post types and they are set to be variables within a custom page template. I don't know where they are coming from (media library but there is nothing there). I will need to know how the site was installed, the files used and the permissions given when uploaded to the site. Otherwise, another transfer would be necessary. I will also need to look at their current live site where this was imported from.
    2017-03-01 | alec.j
    Rod, please update the status, we need to close the task by tomorrow!

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    Create GoDaddy Tempsite closed
    Task: Website | 2017-02-24 | Jan S. | #70200 |

    Please create a GoDaddy tempsite for Ira J. Moin, DDS. Dr. Moin provided the necessary files via email.


    2017-03-09 | jan.s
    The forms were already added, closing task.
    2017-03-06 | jan.s
    Website is live. Please update the forms.
    2017-03-06 | belinda.t
    IP has been adjusted. Domain has been added, please check status and email client.
    2017-02-28 | belinda.t
    a37.957.myftpupload.com New URL previous ones were deleted.
    2017-02-27 | jan.s
    Dr. Moin called and I provided him an update. He is concerned and starting to get impatient but I assured him that we are looking into this issue and as soon as we have an update, we will provide an update.
    2017-02-27 | jan.s
    Submitted all the files provided from Tim (SmartBox Marketing) to Paxton so that their developers can take a look, currently waiting for an update.
    2017-02-27 | jan.s
    I called and left a message since he was unavailable. Followed up via email as well to provide an update.
    2017-02-24 | jan.s
    Provided an update for Dr. Moin via email so that he is up to date.
    2017-02-24 | jan.s
    Unable to reach login portal with new tempsite. Paxton submitted a ticket for us so that they can take a look into it, currently waiting for a follow-up.
    2017-02-24 | jan.s
    Temporary URL: 072.9ba.myftpupload.com
    2017-02-24 | jan.s
    Informed by Belinda to create another tempsite and keep the user and user meta tables intact. Delete the former tempsite.
    2017-02-24 | jan.s
    Informed by Tim (SmartBox Marketing) that they will not provide an updated SQL file due to their multisite.
    2017-02-24 | jan.s
    Followed up via email to provide update, currently waiting for a response.
    2017-02-24 | jan.s
    Informed by Paxton that our client's former company provided an incomplete .sql file.
    2017-02-24 | jan.s
    Contacted Paxton and sent him the .sql file to debug, currently waiting for a response.
    2017-02-24 | jan.s
    Imported .sql file, uploaded the plugins folder, uploaded the uploads folder. Unable to autologin into the website due to missing/incorrect user table on database.
    2017-02-24 | jan.s
    Temporary URL: 4ea.c8d.myftpupload.com
    2017-02-24 | jan.s
    Temporary URL: 4ea.c8d.myftpupload.com

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    Potential Issue 
    Complaint | 2017-02-23 | Justin | #70078 |

    Hi Justin, Please click on “EncinoSpecialistDentist.com” if you call my # from that site it says the # is disconnected.
    You have to change that # in my website ASAP. Patients call me and say if I am out of business. That is bad.


    2017-03-02 | belinda.t
    Spoke to client, explained that we've uploaded what's possible and filling in the rest of the missing images with something appropriate.
    2017-03-02 | belinda.t
    818-783-1515 is the correct number
    2017-02-23 | justinn
    Dr. Moin just called me - addressed that a patient called and the said his site and number was suspended - told the doctor we did not receive the necessary files and information until yesterday - he understood - he just wants to make sure he does not lose out on any more patients - told him I understand and I would nto want him to lose more patients as well - he wants the number changed IMMEDIATELY to his office number (818-784-5022) - please CALL doctor if you need ANY more information to get the site up - his site is currently down and it will affect his great ranking
    2017-02-23 | justinn
    Website this morning has been suspended

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    Original DNS Records 
    Notes | 2017-02-16 | Jan S. | #69565 |

    A Record

    146.20.75.213

    MX Records

    0 smtp.secureserver.net 68.178.213.203 60 min
    10 mailstore1.secureserver.net 68.178.213.243 60 min

    Nameservers


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    New Project Notes closed
    Task: New Project | 2017-02-07 | Justin | #68935 |

    Client wants to transfer the site over to us

    His current number on the site is wrong and wants to change it through out the site.

    Please implement Encino Prosthodontist, Dental Implants in Encino and Encino Dental Implants throughout the site as well

    They have GREAT ranking for Encino Prosthodontist – please be careful.

    Client also wants to make some changes to the text.

    They have two domains (encinospecialistdentist.com) which is the main and thespecialistdentist.com (alias) – I would keep the domains with the client to not complicate the order by charging them for the alias.


    2017-02-24 | jan.s
    Dr. Moin provided the necessary files on 02/22. Created a new task to set up website on our end, closing task.
    2017-02-21 | jan.s
    Dr. Moin provided a list of the necessary files but did not actually provide them. Followed up via email to provide update, currently waiting for a response.
    2017-02-21 | jan.s
    Gary (SmartBox Marketing): gary@smartboxdentalmarketing.com
    2017-02-20 | jan.s
    Called and spoke with Dr. Moin. Followed up via email as well. Informed him to provide the contact info of Matt from SmartBox Web Marketing so that we can coordinate with him for the website transfer, currently waiting for a response.
    2017-02-17 | justinn
    try calling his cell - number on the office site is incorrect - you can also try this # 818-985-1989 -- I just emailed the client
    2017-02-16 | jan.s
    Called but was unable to leave a message. Please advise.
    2017-02-10 | jan.s
    Called and left a message since Dr. Moin was unavailable. Currently waiting for a response.
    2017-02-09 | alec.j
    Jan, have you informed the client about time-frame for this task?
    2017-02-07 | justinn
    Client owns the design from what he addressed to me.

    Leave a Comment:




    New Order – Website Transfer (in) closed
    Task: Accounting | 2017-02-07 | Justin | #68931 |

    WordPress Transfer: $1,000 + $79/m
    **One time $1,000 Charge

    Client Provided CC ending in -3045


    2017-02-07 | chandra.t
    Charged.

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  • Domain Information
    Client Registrar
    Hosts Email
    Alias Info
    Registrar Info

    Milestones
    .360temp.com

    Intro & Gallery URL:
    Site Sucker & 301s:
    Site Username (subdomain):
    Map Domain in Pagely/WP:
    Customizer:
    Additional Pages:
    Review:
    Tutorial:
    Website is Ready:

    Cancelled
    301:
    Other Products:
    Status Cake:
    Live Online:
    Analytics Setup:
    Jetpack Stats Setup:
    Analytics ID:
    Google Account

    Analytics by Client

    Shared Dropbox
    Custom Content
    Please submit a task to create content.
    ADDITIONAL EMAIL TO:

    ADDITIONAL EMAIL TO:

    ADDITIONAL EMAIL TO:

  • FTP / Logins
    Website Location:
    Godaddy / 360 Sites
    Subdomain
    FTP USER

    FTP PW

    Shared Dropbox
    Domain Information
    Exclusivity
    Ownership
    Client Registrar
    Hosts Email
    Website Hacked
    Hacked on:
    Resolved?


    Alias Info
    Registrar Login
    Milestones
    Introduction:
    Questionnaire:
    Site Download/Site Sucker:
    Temporary Site:
    Concept:
    Approved:
    Add to Upwork
    Add Developer to Temp Site
    Review:
    Design # and Download:
    Image Optim:
    Website is Ready:
    Cancelled
    Sitemap, Submissions, 301:
    Update Other Products:
    Status Cake:
    Live Online:
    Analytics Setup:
    Analytics Report or Jetpack Setup:
    Analytics ID:
    Google Account

    Analytics by Client
    Custom Content
    Ordered Topics: (please submit a separate ticket)
    ADDITIONAL EMAIL TO:


    Additional Recipients:




    Previous Concepts:
    Additional Recipients:

    Message for Client:

    Task for Developers:




    Add new milestone to Upwork.com Add new milestone to Upwork.com
    Add Developer to Temp Site: 360developers 360developers103259
    ADDITIONAL EMAIL TO:



    ADDITIONAL EMAIL TO:

  • MILESTONES
    Website Backup:
    Introduction:
    Questionnaire:
    Concept:
    Approved:
    Developed:
    Sitemap, Submissions, 301:
    Check Other Products:
    Analytics Applied:
    Review:
    DC is Ready:
    DC is Live:
    Cancelled
    Previous Design #

    Previous Site Removed:
    Previous Location:
    Previous Subdomain:
    Godaddy / 360 Sites / 360 Temp

    Previous FTP USER

    Previous FTP PW

    ADDITIONAL EMAIL TO:



    Additional Recipients:
    Attach File(s):


    Previous Concepts:
    Additional Recipients:

    Message for Client:


    Task for Developers:


    Add new milestone to Upwork.com Add new milestone to Upwork.com
    Add Developer to Temp Site: 360developers 360developers103259

    ADDITIONAL EMAIL TO:



    ADDITIONAL EMAIL TO:



  • Video Information
    Added to vendor DB
    Checked for alias
    Placed on site
    Declined (note reason why)
    Cancelled

    COMPANY
    Media Med
    Media Med Integrated
    3D4 Dental
    Optio: register w/client info
    Swarm
  • Facebook
    Account Access:
    Active
    Cancelled
    Google Plus
    Account Access: PIN: F/U: URL: Active
    Cancelled
    Twitter
    Twitter
    Active
    Cancelled

    ADDITIONAL EMAIL TO:



    ADDITIONAL EMAIL TO:




    Facebook
    Google
    Twitter
  • Blog Schedule
    Monthly
    None


    Notes

    After submitting the form, copy + paste the EDIT SUBMISSION URL on the thank you page here:



    Need topics? See a list of topics here.

    Initial Blog DQ
    Social Media Access

    Facebook

    Account Access:
    Active
    Cancelled

    Google Plus

    Account Access:

    PIN:
    F/U:
    URL:
    Active
    Cancelled

    Twitter

    Twitter


    Active
    Cancelled

  • Logo Milestones
    Intro:
    Concept:
    Approval:
    Sent Files:
    File URL: Decline to Use (note reason why):
    Cancelled

    ADDITIONAL EMAIL TO:





    Additional Recipients:



    Previous Concepts:
    Additional Recipients:

    Message for Client:
    Instructions to Place on Website (ticket)
  • Username: Password:
    Reviewed:
    Placed on Website:
    Cancelled


    Send Email Confirmation

    ADDITIONAL EMAIL TO:

    Reviewed:
    Active:
    Cancelled


    Send Email Confirmation

    ADDITIONAL EMAIL TO:

    CSR: Pagely Ticket Created:
    Domain Mapping: DB Search & Replace:
    Active/Completed:
    Cancelled


    Send Email Confirmation

    ADDITIONAL EMAIL TO:

  • Email
    HIPAA
    Regular Email

    Active
    Cancelled

    Inboxes Created:
  • BRC - Reputation Management
    Pending
    Active
    Placed on Site
    Cancelled

  • Marketing




    STEPS
    Ordered:
    Account:
    Waiting for Live Website
    Ad Setup
    Test Ad
    Active
    Paused
    Cancelled
    SEARCH ENGINES
    Adwords
    Yahoo/Bing
    Remarketing
    Display (generic)
    Video
    Mobile
    Other Campaigns (see notes)
    SEO
    Pending
    Monitored by oDesk
    Paused
    Cancelled

    KEYWORDS

  • ORDERED/PAID
    Template



    Website


    Mobile
    Fluid Responsive


    Videos


    Marketing


    Reputation


    Facebook


    Google Plus


    Blog


    SEO


    Logo


    SPK

    DC

    Email


    HIPAA Form


    SSL Security


    ADApt


    Others
    2017-02-07
    2017-02-07
    360 Plan