Past Due
Accounting | 2017-10-19
| Chandra
| #97245
|
Email past due $79 for web.
2017-10-19 | chandra.t
Doctor requested to re-run CC, payment process and paid past due.
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current client?
Notes | 2017-08-31
| Catherine C.
| #84009
|
Checking with Justin if still current client. Website files were found under dropbox > _cancelledsites folder. Icons are not lit in CP except for one.
2017-10-06 | alec.j
this client has two accounts in CP ( #100129) 2017-09-01 | catherine.c
thank you! 2017-09-01 | chandra.t
They are still being charged $79 monthly. 2017-09-01 | justinn
Chandra, are they still being charged 2017-09-01 | justinn
Should be ours.. I never received any any cancellations
Can you guys look into Dr. Moin’s smile gallery. Page is missing images.
encinospecialistdentist.com/smile-gallery/
Please contact client.
Smile Gallery photos are here: https://www.dropbox.com/sh/hrdzhwupmjlgsmj/AADBTfIym7SNvyWkTnjZh0kya?dl=0
2017-09-06 | catherine.c
Ticket has been completed. Closing ticket. 2017-09-01 | catherine.c
website files have been moved to dropbox > _backedup sites folder:
https://www.dropbox.com/sh/hrdzhwupmjlgsmj/AADBTfIym7SNvyWkTnjZh0kya?dl=0 2017-08-31 | catherine.c
Jan located smile gallery here - https://www.dropbox.com/home/websites/_cancelled%20sites/encinospecialistdentist.com/wp-content/uploads/gallery 2017-08-31 | developerabdullah
Non of the smile gallery images are there.
The functionality is working fine, just by adding before and after images. 2017-08-31 | catherine.c
http://encinospecialistdentist.com/wp-admin/
optimized360
%WtF(f#3^4xRS)g!6uhW8ZX6
Frank from solution21 sent edit to fix smile gallery. Notified him photos are missing on his current site. We are working on new site. Doctor will need to contact his current host company. Emailed doctor.
Can you guys look into Dr. Moin’s smile gallery. Page is missing images.
2017-08-31 | catherine.c
correction, did not contact doctor yet. Site was transferred in. will see if can retrieve photos. 2017-08-31 | catherine.c
emailed doctor.
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CC Update
Accounting | 2017-08-15
| Chandra
| #81764
|
Doctor updated CC via phone (MasterCard ending in 4827).
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Add Phone Numberclosed
Task: Website | 2017-03-14
| Jan S.
| #71390
|
Add the phone number (818) 783-1515 on the header of every page on the top-right corner.
/* Quoted 1 – 3 business days to complete. */
2017-03-15 | sanjay.d
Ticket has been completed. Closing ticket. 2017-03-15 | sanjay.d
Phone number add in header.
2017-03-30 | alec.j
Jan, did we f/u with the client after March 14? 2017-03-06 | belinda.t
IP has been added to domain. Domain has been added to gateway. 198.71.233.197 2017-03-02 | belinda.t
Contacted Smartbox and CCed doctor to do account change, supplied correct ID. 2017-03-02 | belinda.t
domain is NOT in this account. Smartbox was supposed to transfer, but dr mention he might have given wrong ID. 2017-03-02 | belinda.t
pasword 4186Danwood@1 2017-03-02 | belinda.t
godaddy 16151733
Please look throughout the site and add missing images. They seem to be missing from the home page. Uploads are within FTP BUT we did not upload the database (maybe thats why its not connecting). But please locate the image file and ‘reupload’ or replace.
Need it completed by Thursday.
2017-03-03 | rod.l
Closing since original intent was completed. Let me know if there is anything else. 2017-03-02 | rod.l
Front page images have been uploaded. 2017-03-02 | rod.l
Yeah as long as we know where things go/are. What is the current site? If the XML was uploaded after the images were put in place and the "import images" was checked on when uploading the XML, there should not be any issues unless they are using a custom plugin to handle images. Unfortunately the src of the images are throwing an error and regular functions don't seem to work on their current setup to find out what URL they use. 2017-03-02 | belinda.t
Can you save the image that is on current site and reupload to media and add to that specific page/module/section? The DB was not imported (there were issues) but the XML was hence the reason why there are no images shown in media. There ARE images in upload however. 2017-03-02 | rod.l
Images seem to be dynamic, coming from posts and custom post types and they are set to be variables within a custom page template. I don't know where they are coming from (media library but there is nothing there). I will need to know how the site was installed, the files used and the permissions given when uploaded to the site. Otherwise, another transfer would be necessary. I will also need to look at their current live site where this was imported from. 2017-03-01 | alec.j
Rod, please update the status, we need to close the task by tomorrow!
Please create a GoDaddy tempsite for Ira J. Moin, DDS. Dr. Moin provided the necessary files via email.
2017-03-09 | jan.s
The forms were already added, closing task. 2017-03-06 | jan.s
Website is live. Please update the forms. 2017-03-06 | belinda.t
IP has been adjusted. Domain has been added, please check status and email client. 2017-02-28 | belinda.t
a37.957.myftpupload.com New URL previous ones were deleted. 2017-02-27 | jan.s
Dr. Moin called and I provided him an update. He is concerned and starting to get impatient but I assured him that we are looking into this issue and as soon as we have an update, we will provide an update. 2017-02-27 | jan.s
Submitted all the files provided from Tim (SmartBox Marketing) to Paxton so that their developers can take a look, currently waiting for an update. 2017-02-27 | jan.s
I called and left a message since he was unavailable. Followed up via email as well to provide an update. 2017-02-24 | jan.s
Provided an update for Dr. Moin via email so that he is up to date. 2017-02-24 | jan.s
Unable to reach login portal with new tempsite. Paxton submitted a ticket for us so that they can take a look into it, currently waiting for a follow-up. 2017-02-24 | jan.s
Temporary URL: 072.9ba.myftpupload.com 2017-02-24 | jan.s
Informed by Belinda to create another tempsite and keep the user and user meta tables intact. Delete the former tempsite. 2017-02-24 | jan.s
Informed by Tim (SmartBox Marketing) that they will not provide an updated SQL file due to their multisite. 2017-02-24 | jan.s
Followed up via email to provide update, currently waiting for a response. 2017-02-24 | jan.s
Informed by Paxton that our client's former company provided an incomplete .sql file. 2017-02-24 | jan.s
Contacted Paxton and sent him the .sql file to debug, currently waiting for a response. 2017-02-24 | jan.s
Imported .sql file, uploaded the plugins folder, uploaded the uploads folder. Unable to autologin into the website due to missing/incorrect user table on database. 2017-02-24 | jan.s
Temporary URL: 4ea.c8d.myftpupload.com 2017-02-24 | jan.s
Temporary URL: 4ea.c8d.myftpupload.com
Hi Justin, Please click on “EncinoSpecialistDentist.com” if you call my # from that site it says the # is disconnected.
You have to change that # in my website ASAP. Patients call me and say if I am out of business. That is bad.
2017-03-02 | belinda.t
Spoke to client, explained that we've uploaded what's possible and filling in the rest of the missing images with something appropriate. 2017-03-02 | belinda.t
818-783-1515 is the correct number 2017-02-23 | justinn
Dr. Moin just called me - addressed that a patient called and the said his site and number was suspended - told the doctor we did not receive the necessary files and information until yesterday - he understood - he just wants to make sure he does not lose out on any more patients - told him I understand and I would nto want him to lose more patients as well - he wants the number changed IMMEDIATELY to his office number (818-784-5022) - please CALL doctor if you need ANY more information to get the site up - his site is currently down and it will affect his great ranking 2017-02-23 | justinn
Website this morning has been suspended
0 smtp.secureserver.net 68.178.213.203 60 min
10 mailstore1.secureserver.net 68.178.213.243 60 min
Nameservers
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New Project Notesclosed
Task: New Project | 2017-02-07
| Justin
| #68935
|
Client wants to transfer the site over to us
His current number on the site is wrong and wants to change it through out the site.
Please implement Encino Prosthodontist, Dental Implants in Encino and Encino Dental Implants throughout the site as well
They have GREAT ranking for Encino Prosthodontist – please be careful.
Client also wants to make some changes to the text.
They have two domains (encinospecialistdentist.com) which is the main and thespecialistdentist.com (alias) – I would keep the domains with the client to not complicate the order by charging them for the alias.
2017-02-24 | jan.s
Dr. Moin provided the necessary files on 02/22. Created a new task to set up website on our end, closing task. 2017-02-21 | jan.s
Dr. Moin provided a list of the necessary files but did not actually provide them. Followed up via email to provide update, currently waiting for a response. 2017-02-21 | jan.s
Gary (SmartBox Marketing): gary@smartboxdentalmarketing.com 2017-02-20 | jan.s
Called and spoke with Dr. Moin. Followed up via email as well. Informed him to provide the contact info of Matt from SmartBox Web Marketing so that we can coordinate with him for the website transfer, currently waiting for a response. 2017-02-17 | justinn
try calling his cell - number on the office site is incorrect - you can also try this # 818-985-1989 -- I just emailed the client 2017-02-16 | jan.s
Called but was unable to leave a message. Please advise. 2017-02-10 | jan.s
Called and left a message since Dr. Moin was unavailable. Currently waiting for a response. 2017-02-09 | alec.j
Jan, have you informed the client about time-frame for this task? 2017-02-07 | justinn
Client owns the design from what he addressed to me.
WordPress Transfer: $1,000 + $79/m
**One time $1,000 Charge
Client Provided CC ending in -3045
2017-02-07 | chandra.t
Charged.
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MILESTONES
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Cancelled
Doctor requested to re-run CC, payment process and paid past due.
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