I showed the website to the Dr. again and he really does not like it. Can we work out a refund on the website design? This just isn’t going to work out.
Thank you,
Kristi
2018-01-09 | belinda.t
Hello Kristi,
I hope the New Year has been a great start for you and Granite Springs Dentistry!
I left a message for Dr. Bassett (with Jenny) as well as your voicemail but wanted to touch base via email as well.
I was able to get a partial refund approved of $666. Let me know which credit card you'd like this to be placed on.
We also have options to change the site's look, text, photos, etc; I would just need to speak with you regarding what will work for you. I understand Dr. Bassett's very busy but with just 5-10 minutes, I'll be able to turn this around into something that can be launched. Let me know when your availability is.
Thank you and hope to hear from you soon.
“We have not even finalized this website. We paid for it, but the Dr. disliked it so much. He is so busy, he has not had time to fix it. We definitely should not be paying a monthly fee for a website that is not live.”
2017-12-04 | chandra.t
Client was not charged. Paused recurring for now. 2017-12-04 | chandra.t
Alec approved refunded $79 and placing the project on hold until the client is ready to revisit.
Leave a Comment:
Remove Past Dueclosed
Task: Accounting | 2017-07-18
| Danny
| #79843
|
Chan, please go ahead and remove the past due and waive the next 4 months. I am resolving an issue with Kristi to get her back on track with the web project. Thank you and lmk to confirm.
2017-07-18 | chandra.t
Recurring resumes 11/24/17** $79 for web. 2017-07-18 | chandra.t
Removed past due balance of $158 (May & June), waived next 4 months (July - Oct). Recurring resumes 10/24/17 $79 for web.
Leave a Comment:
Contact Kristiclosed
Task: Other | 2017-07-18
| Jan S.
| #79819
|
Kristi called and would like to speak with you about the monthly charges. Dr. Bassett and Kristi are unhappy with the website. I explained to them that we can change the design but she elaborates that Dr. Bassett is so busy that he can’t sit down and speak with us.
2017-07-18 | danny.n
Ticket has been completed. Closing ticket. 2017-07-18 | danny.n
called. Kristi is not in the office. Front took my message. Told her to have kristi check her email and to call me back with any questions.
Leave a Comment:
Past Due
Accounting | 2017-06-01
| Chandra
| #76768
|
2017-10-04 | jan.s
Followed up via email and CC'd Danny as well, currently waiting for a response. 2017-09-07 | jan.s
Called and left a message. Followed up via email and CC'd Danny as well, currently waiting for a response. 2017-09-01 | jan.s
Called and spoke with Kristi. She requested a scheduled call for Thursday, 09/07 at 10:30 PM MDT (9:30 PM PST). Request was recorded on CP and Google Calendar. 2017-08-23 | jan.s
Followed up via email and CC'd Danny as well, currently waiting for a response. 2017-08-16 | alec.j
Jan, is there any update after 18th of July? 2017-08-08 | alec.j
Jan, is there any update after 18th of July? 2017-07-18 | jan.s
Kristi called and wishes to speak with Danny. Dr. Bassett and Kristi are unhappy with the website. I explained to them that we can change the design but she elaborates that Dr. Bassett is so busy that he can’t sit down and speak with us. 2017-07-03 | jan.s
Followed up via email and CC'd Danny as well, currently waiting for a response. 2017-06-26 | jan.s
Called and left a message. Followed up via email and CC'd Danny as well, currently waiting for a response. 2017-06-05 | jan.s
Followed up via email, currently waiting for a response. 2017-05-30 | jan.s
Spoke with the receptionist, she relayed a message from Dr. Bassett that they are not interesting in going live yet. 2017-05-30 | jan.s
Called and left a message. Followed up via email as well, currently waiting for a response. 2017-05-15 | jan.s
Called and left a message. Followed up via email as well, currently waiting for a response. 2017-05-01 | danny.n
Jan, have you used SIDEKICK to see if they are even getting the emails? 2017-05-01 | jan.s
Client remains unresponsive, please advice. 2017-05-01 | jan.s
Followed up via email, currently waiting for a response. 2017-04-24 | jan.s
Followed up via email, currently waiting for a response. 2017-04-17 | jan.s
Called and left a message. Followed up via email as well, currently waiting for a response. 2017-03-29 | jan.s
Called and left a message. Followed up via email as well, currently waiting for a response. 2017-03-21 | danny.n
jan, just fyi. read comment below. i'll update you as soon as i hear anything. please continue to do f/u. 2017-03-21 | danny.n
called. lm on her cell. Also sent her an email. 2017-03-21 | belinda.t
Notified Danny and sidekicked all emails on file. 2017-03-13 | jan.s
Called and left a message. Followed up via email as well, currently waiting for a response. 2017-03-10 | jan.s
Followed up via email once again. I shall call first thing on Monday, 03/13 and contact twice a week as request, currently waiting for a response. 2017-03-10 | alec.j
Jan, please F/U with calls on twice a week bases. 2017-02-27 | jan.s
Called and left a message as well, currently waiting for a response. 2017-02-27 | jan.s
Followed up via email, currently waiting for a response. 2017-02-27 | alec.j
Jan, did you F/u? as I said he is PPC client. 2017-02-21 | alec.j
Jan, Please call more frequently(every three days), he is PPC client. 2017-02-16 | jan.s
Followed up via email, currently waiting for a response.
Congratulations! Your website is ready for your review.
Please take a look at your initial website and let us know of any questions you might have. You can submit a ticket by going to your dashboard and filling out the form.
URL: http://merrillbassett.360temp.com
WEBSITE WALK-THROUGH
When is the best time to go over the options or questions you might have? I’ll be glad to provide a walk-through to editing the site.
Schedule a Call: https://calendly.com/optimized360/calls
If you would like to make changes to the website in the future, please feel free to email us at support@optimized360.com. We welcome any questions regarding the website’s editor.
Thank you!
Jan
jan.s@optimized360.com
2017-02-13 | alec.j
Jan, would you please f/u with call and email? He is a client for PPC as well. 2017-02-02 | jan.s
Called and left a message, followed up via email as well, currently waiting for a response.
Your Name: Kristi Bassett
Desired Domain(s) www.granitespringsdentistry.com
Do you have an existing Site? Yes
IF yes, please provide URL: http://www.granitespringsdentistry.com/
Practice Info
Practice Name: Granite Springs Dentistry
Secondary Title (Dr. Name) Dr. Merrill R. Bassett, DDS
Practice Address Street Address: 2316 Dell range Blvd.
City: Cheyenne
State / Province: WY
Postal / Zip Code: 82009
Country: United States
Practice Telephone (307) 514-5177
E-mail for Patients care@granitespringsdentistry.com
Specialty General
Top 3-4 Services: Restorative Dentistry, Crowns, Extractions
Any promotions for the office? New Patient Exam and X-Rays $49
Pick a color that you’d like to use: #ffffff
Choose Your File(s): GraniteSpringFinal.jpg
When is the best time to contact you regarding the website? Between 10:00 AM – 3:00 PST ST
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Design Notes
Design | 2017-01-24
| Jan S.
| #67901
|
Please create template Surge tempsite. Please refer to the design notes.
2017-01-30 | jan.s
The template Surge tempsite for Granite Springs Dentistry passed review and followed up via email, closing task. 2017-01-30 | danny.n
looks great Jan. Please make sure to HIGHLIGHT what we had discussed regarding the photos in the header to the client. This is very important. Thx! 2017-01-30 | jan.s
I have completed the updates as requested, please review. 2017-01-25 | jan.s
The template Surge tempsite and user for Granite Springs Dentistry were created, used SiteSucker, created a sitemap, provided the 301s as a new note, uploaded it all to the website folder in Dropbox, Google Analytics added, Jetpack and SiteStats were activated, Jotforms were added, used default General Dentistry content via ContentCopier, copied additional information from the current website, and submitted it to review, currently waiting for results.
We’d like for patients to utilize your website as soon as possible, therefore we’ve provided an efficient process: The website will be created with a simple design and your provided information. In about a week, you should receive an email with the initial content we have put together. At that time, we’ll discuss design customizations available.
If you have any questions, please call 1-800-997-9368 or simply reply to this email. I’m excited to work with you!
– Kristi (dr’s wife) – extremely nice
– makeover
– sent questionnaire to fill out for interview today at 12pm pst.
– please minimize stock photo and more office photos (they have nice ones i’ve seen on their G+
https://plus.google.com/+GraniteSpringsDentistryCheyenne
– suggested to use photos of the mountains in the Cheyenne area for the header or office photo.
– link the G+ to their site: https://plus.google.com/+GraniteSpringsDentistryCheyenne
– do 301 redirect
– avoid the word TEMPLATE. Please do interview, select a nice clean open layout. change the header image to office photo or cheyenne moutains? Client is aware it is not custom from scratch.
2017-01-25 | jan.s
Called and spoke with Kristi at 12:00 PST on 01/24. 2017-01-24 | jan.s
Received notification for scheduled call at 12:00 PM PST today.
2017-01-24 | chandra.t
Waived 3 months, monthly starts 5/24/17. Sent invoice. 2017-01-24 | danny.n
Chan, I forgot, they have 3 months waived and also send her a receipt (client request). Thanks and please confirm. 2017-01-24 | chandra.t
Charged.
Kristi returned my call. Shopping around for her husband. Currently #4 for SEO. Has G+ with 16 reviews but 4 followers and not linked. Advised that it needs to be linked. Currently paying $1,000/m for PPC and $299/m for ppc mgmt but her AD is not showing.
She is shopping around and we came to agreement on this package/pricing. Originally quoted her $4,000 but it was way out of her budget. She got quotes for $1,000 from another company and was about to sign up but she made a decision to pay more and have us manage ppc and help her dominate. She trusted my consultations and knowledge which is what she was looking for. Gave cc over the phone to get started.
Has good organic ranking (expected) for “cheyenne dentist” (#4). No G+ listing/ranking, no ppc.
2017-01-24 | danny.n
sk: 9:56am
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MILESTONES
Website Backup:
Introduction:
Questionnaire:
Concept:
Approved:
Developed:
Sitemap, Submissions, 301:
Check Other Products:
Analytics Applied:
Review:
DC is Ready:
DC is Live:
Cancelled
Hello Kristi, I hope the New Year has been a great start for you and Granite Springs Dentistry! I left a message for Dr. Bassett (with Jenny) as well as your voicemail but wanted to touch base via email as well. I was able to get a partial refund approved of $666. Let me know which credit card you'd like this to be placed on. We also have options to change the site's look, text, photos, etc; I would just need to speak with you regarding what will work for you. I understand Dr. Bassett's very busy but with just 5-10 minutes, I'll be able to turn this around into something that can be launched. Let me know when your availability is. Thank you and hope to hear from you soon.
Leave a Comment: