Granite Springs Dentistry

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    PRACTICE ADDRESS


    BILLING ADDRESS

    Profile ID: 102966




    Specialty: Sub-Specialty:  Package:  Related: Accounting: Deals:

    DOMAIN INFO


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    Refund Request 
    Accounting | 2018-01-08 | Chandra | #114229 |

    I showed the website to the Dr. again and he really does not like it. Can we work out a refund on the website design? This just isn’t going to work out.

    Thank you,
    Kristi


    2018-01-09 | belinda.t
    Hello Kristi, I hope the New Year has been a great start for you and Granite Springs Dentistry! I left a message for Dr. Bassett (with Jenny) as well as your voicemail but wanted to touch base via email as well. I was able to get a partial refund approved of $666. Let me know which credit card you'd like this to be placed on. We also have options to change the site's look, text, photos, etc; I would just need to speak with you regarding what will work for you. I understand Dr. Bassett's very busy but with just 5-10 minutes, I'll be able to turn this around into something that can be launched. Let me know when your availability is. Thank you and hope to hear from you soon.

    Leave a Comment:




    Charges 
    Accounting | 2017-12-04 | Chandra | #108087 |

    “We have not even finalized this website. We paid for it, but the Dr. disliked it so much. He is so busy, he has not had time to fix it. We definitely should not be paying a monthly fee for a website that is not live.”


    2017-12-04 | chandra.t
    Client was not charged. Paused recurring for now.
    2017-12-04 | chandra.t
    Alec approved refunded $79 and placing the project on hold until the client is ready to revisit.

    Leave a Comment:




    Remove Past Due closed
    Task: Accounting | 2017-07-18 | Danny | #79843 |

    Chan, please go ahead and remove the past due and waive the next 4 months. I am resolving an issue with Kristi to get her back on track with the web project. Thank you and lmk to confirm.


    2017-07-18 | chandra.t
    Recurring resumes 11/24/17** $79 for web.
    2017-07-18 | chandra.t
    Removed past due balance of $158 (May & June), waived next 4 months (July - Oct). Recurring resumes 10/24/17 $79 for web.

    Leave a Comment:




    Contact Kristi closed
    Task: Other | 2017-07-18 | Jan S. | #79819 |

    Kristi called and would like to speak with you about the monthly charges. Dr. Bassett and Kristi are unhappy with the website. I explained to them that we can change the design but she elaborates that Dr. Bassett is so busy that he can’t sit down and speak with us.


    2017-07-18 | danny.n
    Ticket has been completed. Closing ticket.
    2017-07-18 | danny.n
    called. Kristi is not in the office. Front took my message. Told her to have kristi check her email and to call me back with any questions.

    Leave a Comment:




    Past Due 
    Accounting | 2017-06-01 | Chandra | #76768 |

    Email past due $79 for web.


    2017-06-26 | chandra.t
    LV on cell.

    Leave a Comment:




    Follow-Ups 
    Notes | 2017-02-16 | Jan S. | #69582 |

    All timestamps for follow-ups.


    2017-10-04 | jan.s
    Followed up via email and CC'd Danny as well, currently waiting for a response.
    2017-09-07 | jan.s
    Called and left a message. Followed up via email and CC'd Danny as well, currently waiting for a response.
    2017-09-01 | jan.s
    Called and spoke with Kristi. She requested a scheduled call for Thursday, 09/07 at 10:30 PM MDT (9:30 PM PST). Request was recorded on CP and Google Calendar.
    2017-08-23 | jan.s
    Followed up via email and CC'd Danny as well, currently waiting for a response.
    2017-08-16 | alec.j
    Jan, is there any update after 18th of July?
    2017-08-08 | alec.j
    Jan, is there any update after 18th of July?
    2017-07-18 | jan.s
    Kristi called and wishes to speak with Danny. Dr. Bassett and Kristi are unhappy with the website. I explained to them that we can change the design but she elaborates that Dr. Bassett is so busy that he can’t sit down and speak with us.
    2017-07-03 | jan.s
    Followed up via email and CC'd Danny as well, currently waiting for a response.
    2017-06-26 | jan.s
    Called and left a message. Followed up via email and CC'd Danny as well, currently waiting for a response.
    2017-06-05 | jan.s
    Followed up via email, currently waiting for a response.
    2017-05-30 | jan.s
    Spoke with the receptionist, she relayed a message from Dr. Bassett that they are not interesting in going live yet.
    2017-05-30 | jan.s
    Called and left a message. Followed up via email as well, currently waiting for a response.
    2017-05-15 | jan.s
    Called and left a message. Followed up via email as well, currently waiting for a response.
    2017-05-01 | danny.n
    Jan, have you used SIDEKICK to see if they are even getting the emails?
    2017-05-01 | jan.s
    Client remains unresponsive, please advice.
    2017-05-01 | jan.s
    Followed up via email, currently waiting for a response.
    2017-04-24 | jan.s
    Followed up via email, currently waiting for a response.
    2017-04-17 | jan.s
    Called and left a message. Followed up via email as well, currently waiting for a response.
    2017-03-29 | jan.s
    Called and left a message. Followed up via email as well, currently waiting for a response.
    2017-03-21 | danny.n
    jan, just fyi. read comment below. i'll update you as soon as i hear anything. please continue to do f/u.
    2017-03-21 | danny.n
    called. lm on her cell. Also sent her an email.
    2017-03-21 | belinda.t
    Notified Danny and sidekicked all emails on file.
    2017-03-13 | jan.s
    Called and left a message. Followed up via email as well, currently waiting for a response.
    2017-03-10 | jan.s
    Followed up via email once again. I shall call first thing on Monday, 03/13 and contact twice a week as request, currently waiting for a response.
    2017-03-10 | alec.j
    Jan, please F/U with calls on twice a week bases.
    2017-02-27 | jan.s
    Called and left a message as well, currently waiting for a response.
    2017-02-27 | jan.s
    Followed up via email, currently waiting for a response.
    2017-02-27 | alec.j
    Jan, did you F/u? as I said he is PPC client.
    2017-02-21 | alec.j
    Jan, Please call more frequently(every three days), he is PPC client.
    2017-02-16 | jan.s
    Followed up via email, currently waiting for a response.

    Leave a Comment:




    Email: Your Website is Ready 
    Template Ready | 2017-01-30 | Jan S. | #68238 |

    Hello Dr. Bassett,

    Congratulations! Your website is ready for your review.

    Please take a look at your initial website and let us know of any questions you might have. You can submit a ticket by going to your dashboard and filling out the form.

    URL: http://merrillbassett.360temp.com

    WEBSITE WALK-THROUGH

    When is the best time to go over the options or questions you might have? I’ll be glad to provide a walk-through to editing the site.

    Schedule a Call: https://calendly.com/optimized360/calls

    If you would like to make changes to the website in the future, please feel free to email us at support@optimized360.com. We welcome any questions regarding the website’s editor.

    Thank you!

    Jan
    jan.s@optimized360.com


    2017-02-13 | alec.j
    Jan, would you please f/u with call and email? He is a client for PPC as well.
    2017-02-02 | jan.s
    Called and left a message, followed up via email as well, currently waiting for a response.

    Leave a Comment:




    Template DQ: Questionnaire 
    Design | 2017-01-24 | Jan S. | #67912 |

    Your Name: Kristi Bassett
    Desired Domain(s) www.granitespringsdentistry.com
    Do you have an existing Site? Yes
    IF yes, please provide URL: http://www.granitespringsdentistry.com/

    Practice Info

    Practice Name: Granite Springs Dentistry
    Secondary Title (Dr. Name) Dr. Merrill R. Bassett, DDS
    Practice Address Street Address: 2316 Dell range Blvd.
    City: Cheyenne
    State / Province: WY
    Postal / Zip Code: 82009
    Country: United States
    Practice Telephone (307) 514-5177
    E-mail for Patients care@granitespringsdentistry.com

    Specialty General

    Top 3-4 Services: Restorative Dentistry, Crowns, Extractions
    Any promotions for the office? New Patient Exam and X-Rays $49

    Pick a color that you’d like to use: #ffffff
    Choose Your File(s): GraniteSpringFinal.jpg
    When is the best time to contact you regarding the website? Between 10:00 AM – 3:00 PST ST


    Leave a Comment:




    Design Notes 
    Design | 2017-01-24 | Jan S. | #67901 |

    References ** DOES NOT LIKE ANY **

    http://www.cheyennewydentist.com/

    Home

    Home

    Colors

    – Light Colors but did not have any specific color in mind
    – Complimentary to Logo and Office

    Layout

    – Full Width
    – Symmetrical
    – Not TOO boxy
    – Modern
    – Less Nature

    Social Media

    https://www.facebook.com/GraniteSpringsDentistry
    https://plus.google.com/+GraniteSpringsDentistryCheyenne/about

    Goal

    – Kristi wants to stand out from her competitors.


    Leave a Comment:




    301s 
    Design | 2017-01-24 | Jan S. | #67889 |

    Welcome to Granite Springs Dentistry


    http://www.granitespringsdentistry.com/granite-springs-dentistry-office/
    http://www.granitespringsdentistry.com/meet-our-team/
    http://www.granitespringsdentistry.com/granite-springs-dentistry-services/

    Office Technology


    http://www.granitespringsdentistry.com/insurance-payment-options/
    http://www.granitespringsdentistry.com/granite-springs-dentistry-forms/


    Leave a Comment:




    Create Template Surge Tempsite closed
    Task: Website | 2017-01-24 | Jan S. | #67884 |

    Please create template Surge tempsite. Please refer to the design notes.


    2017-01-30 | jan.s
    The template Surge tempsite for Granite Springs Dentistry passed review and followed up via email, closing task.
    2017-01-30 | danny.n
    looks great Jan. Please make sure to HIGHLIGHT what we had discussed regarding the photos in the header to the client. This is very important. Thx!
    2017-01-30 | jan.s
    I have completed the updates as requested, please review.
    2017-01-25 | jan.s
    The template Surge tempsite and user for Granite Springs Dentistry were created, used SiteSucker, created a sitemap, provided the 301s as a new note, uploaded it all to the website folder in Dropbox, Google Analytics added, Jetpack and SiteStats were activated, Jotforms were added, used default General Dentistry content via ContentCopier, copied additional information from the current website, and submitted it to review, currently waiting for results.

    Leave a Comment:




    Email: Design Introduction 
    Design | 2017-01-24 | Jan S. | #67879 |

    Hello Dr. Bassett & Kristi,

    Welcome to Optimized360!

    My name is Jan and I will be the designer working with you to get your new website up.

    To ensure that we have the proper information on your new website, please fill out our simple questionnaire below.

    Preliminary Questionnaire: https://form.jotform.com/62934768594171

    We’d like for patients to utilize your website as soon as possible, therefore we’ve provided an efficient process: The website will be created with a simple design and your provided information. In about a week, you should receive an email with the initial content we have put together. At that time, we’ll discuss design customizations available.

    If you have any questions, please call 1-800-997-9368 or simply reply to this email. I’m excited to work with you!

    Jan
    jan.s@optimized360.com


    Leave a Comment:




    PPC Mgmt. (New Order) closed
    Task: Sales | 2017-01-24 | Danny | #67877 |

    PPC MGMT: $299/m* (1st month waived)
    budget: $500/m

    Please setup but don’t activate until site is launched.


    2018-02-16 | chandra.t
    Closing task as website project is on hold.
    2017-02-03 | chandra.t
    Set up campaign, waiting on live site to activate.

    Leave a Comment:




    Website Design (New Design Project) closed
    Task: New Project | 2017-01-24 | Danny | #67874 |

    – Kristi (dr’s wife) – extremely nice
    – makeover
    – sent questionnaire to fill out for interview today at 12pm pst.

    – please minimize stock photo and more office photos (they have nice ones i’ve seen on their G+
    https://plus.google.com/+GraniteSpringsDentistryCheyenne

    – suggested to use photos of the mountains in the Cheyenne area for the header or office photo.
    – link the G+ to their site: https://plus.google.com/+GraniteSpringsDentistryCheyenne
    – do 301 redirect

    – avoid the word TEMPLATE. Please do interview, select a nice clean open layout. change the header image to office photo or cheyenne moutains? Client is aware it is not custom from scratch.


    2017-01-25 | jan.s
    Called and spoke with Kristi at 12:00 PST on 01/24.
    2017-01-24 | jan.s
    Received notification for scheduled call at 12:00 PM PST today.

    Leave a Comment:




    Website Design (New Order) closed
    Task: Accounting | 2017-01-24 | Danny | #67873 |

    Website: $2,000 + $79/m

    3 installments of $666.

    CC provided over the phone.


    2017-01-24 | chandra.t
    Waived 3 months, monthly starts 5/24/17. Sent invoice.
    2017-01-24 | danny.n
    Chan, I forgot, they have 3 months waived and also send her a receipt (client request). Thanks and please confirm.
    2017-01-24 | chandra.t
    Charged.

    Leave a Comment:




    Phone Conference 
    Estimates | 2017-01-24 | Danny | #67868 |

    Kristi returned my call. Shopping around for her husband. Currently #4 for SEO. Has G+ with 16 reviews but 4 followers and not linked. Advised that it needs to be linked. Currently paying $1,000/m for PPC and $299/m for ppc mgmt but her AD is not showing.

    She is shopping around and we came to agreement on this package/pricing. Originally quoted her $4,000 but it was way out of her budget. She got quotes for $1,000 from another company and was about to sign up but she made a decision to pay more and have us manage ppc and help her dominate. She trusted my consultations and knowledge which is what she was looking for. Gave cc over the phone to get started.

    Scheduled interview at 12pm pst. today with Jan


    Leave a Comment:




    Initial Contact 
    Leads | 2017-01-23 | Danny | #67808 |

    Called. Lm on her cell. Sent initial email.

    Has good organic ranking (expected) for “cheyenne dentist” (#4). No G+ listing/ranking, no ppc.


    2017-01-24 | danny.n
    sk: 9:56am

    Leave a Comment:




  • Domain Information
    Client Registrar
    Hosts Email
    Alias Info
    Registrar Info

    Milestones
    merrillbassett.360temp.com

    Intro & Gallery URL: 2017-01-24
    Site Sucker & 301s: 2017-01-25
    Site Username (subdomain):
    Map Domain in Pagely/WP:
    Customizer: 2017-01-25
    Additional Pages:
    Review: 2017-01-30
    Tutorial:
    Website is Ready: checked

    Cancelled
    301:
    Other Products:
    Status Cake:
    Live Online:
    Analytics Setup: 2017-01-25
    Jetpack Stats Setup: 2017-01-24
    Analytics ID:
    Google Account

    Analytics by Client

    Shared Dropbox
    Custom Content
    Please submit a task to create content.
    ADDITIONAL EMAIL TO:

    ADDITIONAL EMAIL TO:

    ADDITIONAL EMAIL TO:

  • FTP / Logins
    Website Location:
    Godaddy / 360 Sites
    Subdomain
    FTP USER

    FTP PW

    Shared Dropbox
    Domain Information
    Exclusivity
    Ownership
    Client Registrar
    Hosts Email
    Website Hacked
    Hacked on:
    Resolved?


    Alias Info
    Registrar Login
    Milestones
    Introduction:
    Questionnaire:
    Site Download/Site Sucker:
    Temporary Site:
    Concept:
    Approved:
    Add to Upwork
    Add Developer to Temp Site
    Review:
    Design # and Download:
    Image Optim:
    Website is Ready:
    Cancelled
    Sitemap, Submissions, 301:
    Update Other Products:
    Status Cake:
    Live Online:
    Analytics Setup:
    Analytics Report or Jetpack Setup:
    Analytics ID:
    Google Account

    Analytics by Client
    Custom Content
    Ordered Topics: (please submit a separate ticket)
    ADDITIONAL EMAIL TO:


    Additional Recipients:




    Previous Concepts:
    Additional Recipients:

    Message for Client:

    Task for Developers:




    Add new milestone to Upwork.com Add new milestone to Upwork.com
    Add Developer to Temp Site: 360developers 360developers103259
    ADDITIONAL EMAIL TO:



    ADDITIONAL EMAIL TO:

  • MILESTONES
    Website Backup:
    Introduction:
    Questionnaire:
    Concept:
    Approved:
    Developed:
    Sitemap, Submissions, 301:
    Check Other Products:
    Analytics Applied:
    Review:
    DC is Ready:
    DC is Live:
    Cancelled
    Previous Design #

    Previous Site Removed:
    Previous Location:
    Previous Subdomain:
    Godaddy / 360 Sites / 360 Temp

    Previous FTP USER

    Previous FTP PW

    ADDITIONAL EMAIL TO:



    Additional Recipients:
    Attach File(s):


    Previous Concepts:
    Additional Recipients:

    Message for Client:


    Task for Developers:


    Add new milestone to Upwork.com Add new milestone to Upwork.com
    Add Developer to Temp Site: 360developers 360developers103259

    ADDITIONAL EMAIL TO:



    ADDITIONAL EMAIL TO:



  • Video Information
    Added to vendor DB
    Checked for alias
    Placed on site
    Declined (note reason why)
    Cancelled

    COMPANY
    Media Med
    Media Med Integrated
    3D4 Dental
    Optio: register w/client info
    Swarm
  • Facebook
    Account Access:
    Active
    Cancelled
    Google Plus
    Account Access: PIN: F/U: URL: Active
    Cancelled
    Twitter
    Twitter
    Active
    Cancelled

    ADDITIONAL EMAIL TO:



    ADDITIONAL EMAIL TO:




    Facebook
    Google
    Twitter
  • Blog Schedule
    Monthly
    None


    Notes

    After submitting the form, copy + paste the EDIT SUBMISSION URL on the thank you page here:



    Need topics? See a list of topics here.

    Initial Blog DQ
    Social Media Access

    Facebook

    Account Access:
    Active
    Cancelled

    Google Plus

    Account Access:

    PIN:
    F/U:
    URL:
    Active
    Cancelled

    Twitter

    Twitter


    Active
    Cancelled

  • Logo Milestones
    Intro:
    Concept:
    Approval:
    Sent Files:
    File URL: Decline to Use (note reason why):
    Cancelled

    ADDITIONAL EMAIL TO:





    Additional Recipients:



    Previous Concepts:
    Additional Recipients:

    Message for Client:
    Instructions to Place on Website (ticket)
  • Username: Password:
    Reviewed:
    Placed on Website:
    Cancelled


    Send Email Confirmation

    ADDITIONAL EMAIL TO:

    Reviewed:
    Active:
    Cancelled


    Send Email Confirmation

    ADDITIONAL EMAIL TO:

    CSR: Pagely Ticket Created:
    Domain Mapping: DB Search & Replace:
    Active/Completed:
    Cancelled


    Send Email Confirmation

    ADDITIONAL EMAIL TO:

  • Email
    HIPAA
    Regular Email

    Active
    Cancelled

    Inboxes Created:
  • BRC - Reputation Management
    Pending
    Active
    Placed on Site
    Cancelled

  • Marketing




    STEPS
    Ordered:
    Account:
    Waiting for Live Website
    Ad Setup
    Test Ad
    Active
    Paused
    Cancelled
    SEARCH ENGINES
    Adwords
    Yahoo/Bing
    Remarketing
    Display (generic)
    Video
    Mobile
    Other Campaigns (see notes)
    SEO
    Pending
    Monitored by oDesk
    Paused
    Cancelled

    KEYWORDS

  • ORDERED/PAID
    Template
    2017-01-24
    2017-01-24

    Website


    Mobile
    Fluid Responsive


    Videos


    Marketing


    Reputation


    Facebook


    Google Plus


    Blog


    SEO


    Logo


    SPK

    DC

    Email


    HIPAA Form


    SSL Security


    ADApt


    Others


    360 Plan



    Estimates | 2017-01-24 | Danny | Phone Conference Ordered

    Silver w/ PPC MGMT


    Initial: 3 Payments of $666
    Monthly: $79*


    Mobile Responsive

    Matching Design | Auto Dial | Map

    On-Site SEO

    Specialty Content | Search Submission

    Educational Library

    Get Access to Hundreds of Articles

    PPC Management

    Google Adwords Management

    Appointment Alerts

    Multi-Platform (Email, Fax, Text)

    x - Includes all default features (page 2). - PPC Management: $299/m. Budget $500/m.

    Regular Price:

    Initial: Payments of
    Monthly:


    Regular Price:

    Initial: Payments of
    Monthly:

    COMMENTS:

    Leads | 2017-01-23 | Danny | Initial Contact


    Initial: Payments of
    Monthly:


    x

    Regular Price:

    Initial: Payments of
    Monthly:


    Regular Price:

    Initial: Payments of
    Monthly:

    COMMENTS:

    2017-01-24 | danny.n
    sk: 9:56am