Client thought he had ownership of his website based on what was mentioned by Paige
Told the client our company policy. Gold Package comes with Ownership and why only Gold and Up.
Addressed that he has the Silver Package which comes with a design from the gallery. Assured him any content provided by him is rightfully his but any content and the design supplied is owned by our company.
He was thinking of canceling his account because he feels the website isn’t doing much for him. He also hasn’t had much support (aka hasn’t utilized much of our services).
Did research as we were discussing and found his site on the 1st Page of Google — also advised for him that his site JUST went live as of August 2nd.
Told him I will send him screenshots for multiple keywords he is on the 1st Page for.
He said he wanted to get more help with stats to see his performance and help with marketing to California and other states.
Told him Adwords is the best route – sent him how to access his website stats so he can see how well he is doibg
Told him if he has any questions or concerns… to call me directly so I can provide him solutions and answers. He appreciated it very much and said he will stick it out for a few month to see how its doing.
Issue was resolved after answering his concerns.
DB #261, form deleted, delete statuscake, no emails, no videos.
2018-01-30 | catherine.c
site archived.
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