MIsako Mcleod l Dr. Misako Mcleod l CP 2017

NOTES
TEMPLATE
CUSTOM WEBSITE
DESIGN CHANGE
VIDEOS
SOCIAL MEDIA
BLOG
BRANDING
SECURITY
EMAIL
REPUTATION MGMT.
MARKETING
SALES

Reports | Client List | Lookbook | FAQ | Pricing

Alt. Contacts

Team
Dave Vivian Danny Ralph Justin Desirae Catherine Jan Jessica Charles Belinda

ALERT:

PRACTICE ADDRESS

BILLING ADDRESS

Profile ID: 102839
Client
Old Client
Lead

Specialty: Sub-Specialty: Package: Related: Accounting: Deals:

DOMAIN INFO

MX WHOIS IP

LATEST NOTES

Add a Note

CATEGORY: Note Sales Marketing Accounting Design Social Complaint

Add a Task

CATEGORY: Acct. Website Sales Marketing Technical Social Blog Other

Add a Ticket

CATEGORY: Website Sales Marketing Technical Social Blog Other

Start Cancellation

Website Mobile Videos SEO PPC Blog Facebook Google Plus Twitter Reputation Logo SSL Adapt Hipaa Forms

Stop Charges closed
Task: Sales | 2017-06-30 | jessica.c | #78751 |

Please stop charging Dr. McLeod for her template site. Forwarded this email to Danny because Dr. McLeod would no longer like to continue with her template site.

“Jessica, I’ve decided I don’t want to pursue this website anymore. Also, my Hawaii foot and ankle surgical specialist site still is not appearing for Hilo and google. How can this be corrected? Thanks”

2017-06-30 | chandra.t
Charges stopped.

Leave a Comment:

F/U
Notes | 2017-04-10 | jessica.c | #73371 |

Called to follow up on tempsite and landing page. Left voicemail on machine.

2017-06-29 | alec.j
I will take care about that, thank you.
2017-06-29 | jessica.c
I have sent the information to Danny, am I in charge of telling Chandra to cancel the charges? I thought this was handled by the account consultant.
2017-06-29 | alec.j
Jessica, have we had any update for Dr. Misako about her inquiry? did you ask Chandra to stop the monthly charges?
2017-06-21 | jessica.c
From Dr. McLeod: "Jessica, I've decided I don't want to pursue this website anymore. Also, my Hawaii foot and ankle surgical specialist site still is not appearing for Hilo and google. How can this be corrected? Thanks"
2017-06-16 | jessica.c
Send email. Haven't heard from Dr. McLeod regarding her template site.
2017-06-06 | jessica.c
https://360controlpanel.com/2015-cp?id=100766
2017-06-06 | alec.j
Jessica, please f/u with call and email
2017-05-16 | jessica.c
Sent email f/u.
2017-05-12 | jessica.c
Sent email f/u.
2017-05-10 | jessica.c
Called Dr. McLeod's cell # and left a message.
2017-05-04 | jessica.c
Left voicemail on Dr. McLeod's cell and sent email f/u.
2017-05-02 | jessica.c
Dr McLeod has been requesting screenshots of her landing page/links. I have sent a few over the past week. Left voicemail to f/u regarding any edits/changes to the page.
2017-04-24 | jessica.c
Left voicemail and sent email f/u.
2017-04-21 | jessica.c
From Dr. McLeod: "I am available Mondays mornings at 9am PST, which is 6 am Hawaii time."
2017-04-18 | jessica.c
Dr. McLeod has two accounts. https://360controlpanel.com/2015-cp?id=100766
2017-04-18 | alec.j
Jessica, please call the client frequently, she is upset a bit.
2017-04-13 | jessica.c
Sent email.

Leave a Comment:

Complaint Follow Up closed
Complaint | 2017-04-06 | jessica.c | #73125 |

Spoke with Dr. McLeod regarding her landing page design and tempsite. Dr. McLeod was not happy with the text & her picture running over onto the girls picture in the background. I explained to her that our websites are browser responsive and will shrink and enlarge depending on the screen of the computer. Dr. McLeod wants her page to look perfect for each screen, no matter the size. I offered to edit the coding of the site so that the text will stay stationary on the image and only move when the image moves. She was frustrated and asked why the site was coded to be responsive to the browser window in the first place. I explained to her that we code our sites to be responsive.

Dr McLeod was not happy with her tempsite either. I explained to her that we applied a design of our own to her new site to match premierfootanklespecialist.com.

2017-04-07 | danny.n
Ticket has been completed. Closing ticket.
2017-04-07 | danny.n
yes, please do so. She should be fine... every now and then she's like that but just accommodate her, listen to her and see what you can do. I sent her an email just now to let her kno wi had called her yest. she can email me while i'm gone, i will be checking emails.
2017-04-07 | jessica.c
Should I follow-up with Dr. McLeod for edits to her tempsite? How should I proceed with project?
2017-04-06 | danny.n
called. lm on her cell.

Leave a Comment:

F/U
Notes | 2017-04-06 | jessica.c | #73072 |

Emailed Dr. McLeod regarding her tempsite and landing page. Also, left voicemail.

Leave a Comment:

Email: Your Website is Ready
Template Ready | 2017-03-21 | Belinda | #71914 |

Hello Dr. Mcleod,

Congratulations! Your website is ready for your review.

Please take a look at your initial website and let us know of any questions you might have. You can submit a ticket by going to your dashboard and filling out the form.

URL: http://misakomcleod.360temp.com

WEBSITE WALK-THROUGH

When is the best time to go over the options or questions you might have? I’ll be glad to provide a walk-through to editing the site.

2017-04-05 | alec.j
Jessica, does the client ready to go live?

Leave a Comment:

Past Due
Accounting | 2017-01-20 | Chandra | #67683 |

Email past due $628 (both accounts).

2017-02-17 | chandra.t
Doctor updated CC via phone, paid past due.
2017-01-31 | chandra.t
Not yet, Jan and I both sent follow-up emails/voicemail yesterday.
2017-01-31 | alec.j
Chandra, did they call and update?
2017-01-25 | chandra.t
Spoke to Dr. Mcleod, she will be calling tomorrow with the updated CC.

Leave a Comment:

F/U
Notes | 2017-01-06 | jessica.c | #66646 |

Refer to #100766 .

CP: https://360controlpanel.com/2015-cp?id=100766

Waiting on Dr. McLeod’s response for feedback.

2017-02-24 | jessica.c
Dr. McLeod has two accounts Please refer to https://360controlpanel.com/2015-cp?id=100766
2017-02-24 | alec.j
Jessica, please F/U and call, last one was almost a week ago!
2017-02-17 | belinda.t
Voicemail followup

Leave a Comment:

Website Design (New Design Project) closed
Task: New Project | 2016-12-19 | Danny | #65567 |

– 1-page independent site to optimize her name “Dr. Misako Mcleod”
– please register www.DrMisakoMcleod.com
– just a clean design (tbd). Either duplicate of her site or a template we have.
– will only have bio, affiliation, membership, reviews and list of services she provides (no links to individual service pages).

– BELINDA, please assign this to Jessica since Jessica is working on the landing page within her current main site.
– JESSICA, register the domain name and then talk to me later on this week after Dr decides on what she wants to do as far as design. We will either go with same landing page you’re working on for the Foot & Ankle landing page or her Premier website or a template from our optizign.

2017-02-17 | chandra.t
Client paid past due, please proceed with work.
2017-01-04 | alec.j
Jessica, would you please update the CP about this client.
2016-12-19 | jessica.c
Domain has been registered.

Leave a Comment:

Website Design (New Order) closed
Task: Accounting | 2016-12-19 | Danny | #65566 |

Website (1-page site): $500* + $29/m

* check w/ me before charging

2016-12-19 | chandra.t
Charged.

Leave a Comment:
Domain Information

Client Registrar
Hosts Email
Alias Info

Registrar Info

Milestones

misakomcleod.360temp.com

Intro & Gallery URL:
Site Sucker & 301s:
Site Username (subdomain):
Map Domain in Pagely/WP:
Customizer:
Additional Pages:
Review:
Tutorial:
Website is Ready: checked

Cancelled

301:
Other Products:
Status Cake:
Live Online:
Analytics Setup: 2017-03-10
Jetpack Stats Setup: 2017-03-10
Analytics ID:
Google Account
optizign5
Analytics by Client

Shared Dropbox

Custom Content

Please submit a task to create content.

ADDITIONAL EMAIL TO:
Hello Dr. MIsako Mcleod, Welcome to Optimized360! My name is and I will be the designer working with you to get your new website up. To ensure that we have the proper information on your new website, please fill out our simple questionnaire below. Preliminary Questionnaire: https://form.jotform.com/62934768594171 We'd like for patients to utilize your website as soon as possible, therefore we've provided an efficient process: The website will be created with a simple design and your provided information. In about a week, you should receive an email with the initial content we have put together. At that time, we'll discuss design customizations available. If you have any questions, please call 1-800-997-9368 or simply reply to this email. I'm excited to work with you! 

ADDITIONAL EMAIL TO:
Hello Dr. MIsako Mcleod, Congratulations! Your website is ready for your review. Please take a look at your initial website and let us know of any questions you might have. You can submit a ticket by going to your dashboard and filling out the form. URL: http://misakomcleod.360temp.com WEBSITE WALK-THROUGH When is the best time to go over the options or questions you might have? I'll be glad to provide a walk-through to editing the site. If you would like to make changes to the website in the future, please feel free to email us at support@optimized360.com. We welcome any questions regarding the website's editor. Thank you! 

ADDITIONAL EMAIL TO:
Hello Dr. MIsako Mcleod, Congratulations! Your website is live and accessible to the public. Please take a look at your initial website and let us know of any questions you might have. You can submit a ticket by going to your dashboard and filling out the form. URL: http://drmisakomcleod.com If you would like to make changes to the website in the future, you may always log in or send us an email at support@optimized360.com. We welcome any questions regarding the website editor. Thank you!
FTP / Logins

Website Location:
Godaddy / 360 Sites
Subdomain

FTP USER

FTP PW

Shared Dropbox

Domain Information

Exclusivity
Ownership
Client Registrar
Hosts Email
Website Hacked
Hacked on:
Resolved?

Alias Info
Registrar Login

Milestones

Introduction:
Questionnaire:
Site Download/Site Sucker:
Temporary Site:
Concept:
Approved:
Add to Upwork
Add Developer to Temp Site
Review:
Design # and Download:
Image Optim:
Website is Ready:
Cancelled

Sitemap, Submissions, 301:
Update Other Products:
Status Cake:
Live Online:
Analytics Setup:
Analytics Report or Jetpack Setup:
Analytics ID:
Google Account

Analytics by Client

Custom Content

Ordered Topics: (please submit a separate ticket)

ADDITIONAL EMAIL TO:
Hello Dr. MIsako Mcleod, Welcome to Optimized360! My name is and I will be the designer working with you every step of the way, starting from concept to going live! I had a quick meeting with your account rep. this morning to discuss your account and review the notes you initially had. Please take a few minutes to fill out our design questionnaire below. This should give you a better idea of the variety of elements that are featured in an effective design. URL: https://form.jotform.us/61947943668171??Designer=&cpId=102839 After we gain a better sense of what you are looking for I can start the design process. If it is easier for you to explain this via phone we can schedule a phone interview instead. I look forward to working on this design with you. 

Additional Recipients:

Hello Dr. MIsako Mcleod, Based off of our discussion I have compiled a design draft for your review. Please take a moment to review this concept and let me know of any changes you would like to see. Additionally, we want to focus on the layout and colors of the design, as the text and images can be changed at any given time. 

Previous Concepts:

Additional Recipients:

Message for Client:
Hello Dr. MIsako Mcleod, Your design has been approved! Approved concept URL: If you have any major changes to the design, please let us know. Other than that, your design has been submitted to our development team. This process will take about 1-2 weeks and if you have any content material, please send them my way. This includes photos, biographies, forms and anything you'd like to mention onto the site. You'll get more opportunities to review the site and make additional changes as well. 
Task for Developers:
URL: .360sites.net Please develop theme based on provided PSD in dropbox. FTP and credentials have been confirmed. Include hover effects in appropriate areas and link all buttons/links to related pages. Below are specific instructions: - add hover effects using DIVI - run all images through http://optimizilla.com/ - make sure EVERYTHING is linked - check mobile & tablet - all buttons should have a hover effect 

Add new milestone to Upwork.com Add new milestone to Upwork.com
Add Developer to Temp Site: 360developers 360developers103259

ADDITIONAL EMAIL TO:
Hello Dr. MIsako Mcleod, Your website is ready for your review and to further customize. This is the initial time that you will see the website, therefore you will have many questions and comments! We encourage you to schedule a call to go over the details of the functional site. We have combined the design you have approved with the pages and information available to us. Please take a look at the website and let us know of any page changes, additions and/or questions you might have. Temporary URL: http://.360sites.net If you would like to make changes to the website in the future, you may always log in or send us an email at support@optimized360.com. We welcome any questions regarding the website editor. Schedule a Call: https://calendly.com/optimized360/calls Thank you! 

ADDITIONAL EMAIL TO:
Hello Dr. MIsako Mcleod, Congratulations! Your website is live and accessible to the public. Please take a look at your initial website and let us know of any questions you might have. You can submit a ticket by going to your dashboard and filling out the form. URL: http://drmisakomcleod.com If you would like to make changes to the website in the future, you may always log in by going to the bottom of your website and clicking "Login." We welcome any questions regarding the website editor. Thank you!
MILESTONES

Website Backup:
Introduction:
Questionnaire:
Concept:
Approved:
Developed:
Sitemap, Submissions, 301:
Check Other Products:
Analytics Applied:
Review:
DC is Ready:
DC is Live:
Cancelled

Previous Design #

Previous Site Removed:
Previous Location:
Previous Subdomain:
Godaddy / 360 Sites / 360 Temp

Previous FTP USER

Previous FTP PW

ADDITIONAL EMAIL TO:
Hello Dr. MIsako Mcleod, My name is and I will be the designer working with you every step of the way, starting from concept to going live! I had a quick meeting with your account rep. this morning to discuss your account and review the notes you initially had. Please take a few minutes to fill out our design questionnaire below. This should give you a better idea of the variety of elements that are featured in an effective design. URL: https://form.jotform.com/61947943668171 After we gain a better sense of what you are looking for I can start the design process. If it is easier for you to explain this via phone we can schedule a phone interview instead. Schedule a Call: https://calendly.com/360-charlesb https://calendly.com/360-jessicac https://calendly.com/360-jans https://calendly.com/360-desiraeg https://calendly.com/optimized360 I look forward to working on this design with you. 

Additional Recipients:
Attach File(s):
Hello Dr. MIsako Mcleod, Based off of our discussion I have compiled a design draft for your review. Please take a moment to review this concept and let me know of any changes you would like to see. Additionally, we want to focus on the layout and colors of the design, as the text and images can be changed at any given time. 

Previous Concepts:

Additional Recipients:

Message for Client:
Hello Dr. MIsako Mcleod, Your design has been approved! Approved concept URL: If you have any major changes to the design, please let us know. Other than that, your design has been submitted to our development team. This process will take about 1-2 weeks and if you have any content material, please send them my way. This includes photos, biographies, forms and anything you'd like to mention onto the site. You'll get more opportunities to review the site and make additional changes as well. 

Task for Developers:

URL: .360sites.net Please develop theme based on provided PSD in dropbox. FTP and credentials have been confirmed. Include hover effects in appropriate areas and link all buttons/links to related pages. Below are specific instructions: Add new milestone to Upwork.com Add new milestone to Upwork.com
Add Developer to Temp Site: 360developers 360developers103259

ADDITIONAL EMAIL TO:
Hello Dr. MIsako Mcleod, Your website is ready for your review and to further customize. This is the initial time that you will see the website, therefore you will have many questions and comments! We encourage you to <a href="https://calendly.com/optimized360/">schedule a call</a> to go over the details of the functional site. We have combined the design you have approved with the pages and information available to us. Please take a look at the website and let us know of any page changes, additions and/or questions you might have. Temporary URL: http://.360sites.net If you would like to make changes to the website in the future, you may always log in or send us an email at support@optimized360.com. We welcome any questions regarding the website editor. Thank you! 

ADDITIONAL EMAIL TO:
Hello Dr. MIsako Mcleod, Congratulations! Your website is live and accessible to the public. Please take a look at your initial website and let us know of any questions you might have. You can submit a ticket by going to your dashboard and filling out the form. URL: http://drmisakomcleod.com If you would like to make changes to the website in the future, you may always log in or send us an email at support@optimized360.com. We welcome any questions regarding the website editor.
Video Information

Added to vendor DB
Checked for alias
Placed on site
Declined (note reason why)
Cancelled

COMPANY
Media Med
Media Med Integrated
3D4 Dental
Optio: register w/client info
Swarm
Facebook

Account Access:
Active
Cancelled

Google Plus

Account Access: PIN: F/U: URL: Active
Cancelled

Twitter

Twitter
Active
Cancelled

ADDITIONAL EMAIL TO:

Hello Dr. MIsako Mcleod, While we work on your website, we'd also like to start your Social Media accounts as soon as possible. If you have Facebook, Twitter or Google Plus profiles created, please send login credentials so that we may update what's necessary. Thank you, and we look forward to working with you. 

ADDITIONAL EMAIL TO:

Hello Dr. MIsako Mcleod, Your social media accounts have been created and added to your website. Below are instructions per Social Media profile, please complete and confirm accounts. FACEBOOK URL: Please log onto your personal account and hit the "like" button on your Facebook Profile. Once you have done so, please send us the email address for your account. We will then add you as a manager of the profile. Once added, you will get a notification in your Facebook account to accept the invitation. You will be able to make posts, upload pictures and do as you please just like a personal profile. GOOGLE PLUS URL: Google will send a postcard to your office with a PIN number. Please send that to us for verification. TWITTER URL: Username: Password: Email: drmisakomcleod@tempemail.com Please log onto http://www.twitter.com and confirm the account. If the account is not confirmed, the might be marked spam in the future. We'll be glad to walk you through this process, please give us a call at 1-800-997-9368. Thank you and let us know if you have any questions! 
Facebook
Google
Twitter
Blog Schedule

Monthly
None

Notes

After submitting the form, copy + paste the EDIT SUBMISSION URL on the thank you page here:

Need topics? See a list of topics here.

Initial Blog DQ

Social Media Access

Facebook
Account Access:
Active
Cancelled

Google Plus
Account Access:

PIN:
F/U:
URL:
Active
Cancelled

Twitter
Twitter

Active
Cancelled
Logo Milestones

Intro:
Concept:
Approval:
Sent Files:
File URL: Decline to Use (note reason why):
Cancelled

ADDITIONAL EMAIL TO:

Hello Dr. MIsako Mcleod, While we work on your website, I would like to get a few notes regarding the logo design for your practice. Please take a few minutes to fill out our design questionnaire below. This should give me a better idea of the of personal elements that you're looking for. URL: https://form.jotform.com/70956298309166 After we gain a better sense of what you are looking for I can start the design process. If it is easier for you to explain this via phone we can schedule a phone interview instead. Schedule a Call: https://calendly.com/360-charlesb https://calendly.com/360-jessicac https://calendly.com/360-jans https://calendly.com/360-desiraeg https://calendly.com/optimized360 Process 1. You will receive an initial five concepts to start with. We can mix and match designs! At this point, try to focus on shapes and fonts rather than color. 2. Revisions: You will get approximately to 5 rounds of revisions. Let us know what suites you and what does not, don't worry, we'll try our best to get them as close as possible! 3. Approval: After the logo is approved, we'll send you a set of files that can be used with any print shop or graphic designer. We'll also add it to the website. If you have any questions, please feel free to let me know. 

Additional Recipients:

Hello Dr. MIsako Mcleod, Based off of our discussion I have compiled a few concepts for your initial logo design. Please pay attention to the different styles, fonts and symbols that are on the submission. Let me know what your thoughts are on each or if you'd like bits and pieces of each concept. 

Previous Concepts:

Additional Recipients:

Message for Client:
Hello Dr. MIsako Mcleod, Your logo has been approved! Here are your finalized files: Please feel free to let us know if you have any questions regarding the files and/or have trouble viewing them. Thank you. Instructions to Place on Website (ticket) Replace the logo on current website. Here are the files:
Username: Password:

Reviewed:
Placed on Website:
Cancelled

Send Email Confirmation

ADDITIONAL EMAIL TO:
Hello Dr. MIsako Mcleod, We've converted the forms on your website as previously discussed. You will no longer receive the submission through email, but will be notified to log in to view submissions. You can log onto: URL: https://jotform.com Username: Password: Please let us know if you have any questions regarding the forms, we'll be happy to help. Feel free to call 1-800-997-9368 or email support@optimized360.com. Optimized360 Support

Reviewed:
Active:
Cancelled

Send Email Confirmation

ADDITIONAL EMAIL TO:
Hello Dr. MIsako Mcleod, Congratulations! ADApt is now installed onto your website. When patients visit your site, they will be able to click on the 'accessible' icon bar at the bottom of the screen to convert the site. Please let us know if you have any questions regarding ADApt and site accessibility. Optimized360 Support

CSR: Pagely Ticket Created:

Domain Mapping: DB Search & Replace:
Active/Completed:
Cancelled

Send Email Confirmation
ADDITIONAL EMAIL TO:
Hello Dr. MIsako Mcleod, We have successfully installed SSL Security Certificate on your website. You will see the domain convert from http: to https: when visiting your website. Please let us know if you have any questions regarding this. Thank you! Optimized360 Support
Email

HIPAA
Regular Email

Active
Cancelled

Inboxes Created:
BRC - Reputation Management

Pending
Active
Placed on Site
Cancelled
Marketing

STEPS
Ordered:
Account:
Waiting for Live Website
Ad Setup
Test Ad
Active
Paused
Cancelled

SEARCH ENGINES
Adwords
Yahoo/Bing
Remarketing
Display (generic)
Video
Mobile
Other Campaigns (see notes)

SEO

Pending
Monitored by oDesk
Paused
Cancelled

KEYWORDS
ORDERED/PAID

Template
2016-12-19
2016-12-19

Website

Mobile
Fluid Responsive

Videos

Marketing

Reputation

Facebook

Google Plus

Blog

SEO

Logo

SPK

DC

Email

HIPAA Form

SSL Security

ADApt

Others

360 Plan

Dr. Misako Mcleod

Alt. Contacts

Team

ALERT:

PRACTICE ADDRESS

BILLING ADDRESS

DOMAIN INFO

LATEST NOTES

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Task for Developers:

Task for Developers:

Notes

After submitting the form, copy + paste the EDIT SUBMISSION URL on the thank you page here:

Facebook

Google Plus

Twitter

Send Email Confirmation

Send Email Confirmation

Send Email Confirmation