Dr. Karmen Massih

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    Valentines day and Invisalign promotion. 
    Marketing | 2018-02-09 | brent.d | #117858 |

    Dr Massih wants to change some ad copy for her adwords promotion.

    -Valentines day and Invisalign promotion.
    – Dr. sending me over promotion details so I can implement in campaign.
    – Will send it over for review once completed


    Leave a Comment:




    CC Update 
    Accounting | 2018-01-31 | Chandra | #117267 |

    Doctor updated CC via fax (Visa ending in 8231) for monthly fees. Would like to keep Visa ending in 3897 for the OM fees.


    Leave a Comment:




    Adword Increase from $500 to $1000 closed
    Task: Accounting | 2017-12-07 | Chandra | #109109 |

    Adword increase: $500


    2017-12-07 | chandra.t
    Charged.

    Leave a Comment:




    PPC Budjet closed
    Ticket: Marketing | 2017-12-05 | Alec J. | #108516 |

    Brent, please contact and advise this client, they have sent this email to Danny today:
    Hi Danny, I hope you had a good Thanksgiving. I would like to increase my ad words budget to $1000 so that I come up in more/further searches. Let me know what we need to do.Thanks!


    2017-12-07 | brent.d
    left VM for Dr. on her cell to confirm the increase to 1k for AdWords.

    Leave a Comment:




    Email Issues 
    Notes | 2017-11-15 | jessica.c | #104810 |

    Dr Massih was having issues with her email:

    “Hi Jessica,
    Hope you’ve been well :). I can’t sign into my email. This is the msg I get

    Help, please.

    Karmen Massih, DDS, MDS

    Sent from my iPhone”

    Error message attached. We reset the password and were able to login and access account. We provided Dr. Massih with new login credentials to access email.


    Leave a Comment:




    Adjust PPC Per Request closed
    Task: Sales | 2017-11-13 | Danny | #104304 |

    “Hi Danny,

    I’m not running hat invisalign promotion anymore, so can you remove the promotion from the website and change the google ad back to what it was? Thanks.

    Karmen Massih, DDS, MDS

    Sent from my iPhone”


    2017-11-13 | chandra.t
    Removed promo and paused Invisalign ad.

    Leave a Comment:




    Reivsion for Promo Ad Desc (Invisalign Day) closed
    Task: Sales | 2017-10-11 | Danny | #95167 |

    “Oh thanks, I somehow missed that!
    Do you think it would be ok if we just wrote “$500 off and free whitening” instead of “downpayment match…” in the title? I think that will catch people’s attention more.

    Karmen Massih, DDS, MDS

    Sent from my iPhone”


    2017-10-11 | chandra.t
    Updated Invisalign add to reflect "$500 Off & Free Whitening".

    Leave a Comment:




    SEO Question 
    Leads | 2017-10-10 | Danny | #94920 |

    “Hi Danny,

    I know we’ve already talked about this, but can you please email me a summary of what exactly the SEO would do? I need it written down to make sure I understand. I remember you explained that there’s two types of SEO and my website already has one and the other type was extra per month. So…
    1. Which type of SEO is included in my website?
    2. Which is the other kind of Seo that we talked about and how much was the cost?
    3. How exactly does this 2nd kind of Seo work/what do you do?

    Thanks!

    Karmen Massih, DDS, MDS

    Sent from my iPhone”


    2017-10-10 | danny.n
    told dr recommendation of 50 hours a month at $25/hr. resent her the link to the onsite vs off-site again.

    Leave a Comment:




    Promo for Invisalign Ad closed
    Task: Sales | 2017-10-10 | Danny | #94610 |

    chan, can you adjust the ad group for Invisalign to reflect this below, make sure the landing page on the site has this too. The Ad Desc will be limited in characters but used what you can to get the important info in the AD, the rest can be on the landing page. http://massihortho.com/invisalign/ – Add promo and a jotform (subject invisalign promo)
    – also, i noticed the metatag on the invisalign page is incomplete. It needs “Glendale Invisalign – Glendale Invisible Braces” added.
    – lastly, she has a promo page, put that promo on that page too.

    let me know when done so I can notify the client. Thank you.

    “Hi Danny,

    I’m having an Invisalign Day on October 27th and I was thinking maybe we can use the ad to promote that. It’s one day only, 10/27/17 and it’s going to be a downpayment price match up to $500, free whitening, free X-ray, free exam, swag bags, drinks and desserts. What do you think?

    Karmen Massih, DDS, MDS

    Sent from my iPhone”


    2017-10-10 | chandra.t
    Updated Invisalign ad group with promo, added promo and form on landing page and Promotions page, and added missing meta tag.
    2017-10-10 | danny.n
    "Oh and it should say something like reserve your spot today! Or something. And I was actually thinking of increasing my monthly budget. Can we increase it in the middle of the month? "

    Leave a Comment:




    Google Security closed
    Task: Other | 2017-09-26 | Catherine C. | #90530 |

    From Dr. Massih,

    So what do I need to do?

    Karmen Massih, DDS, MDS


    2017-09-27 | danny.n
    Ticket has been completed. Closing ticket.
    2017-09-27 | danny.n
    sent dr intro email with Q&A regarding this and also to schedule a call. Quoted her $485 + $385/year. Asked her if she wants to schedule a call to discuss further or if she'd like to proceed.

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    Update CC for PPC closed
    Task: Website | 2017-09-15 | Danny | #87963 |

    “Hi Danny,

    I believe the wrong credit card is being used for my google ads. I specifically asked to use a different credit card, and I just realized the other one is being used. Please double check on this. The google ads should be with the card ending in 3897.

    Thanks,

    Karmen Massih, DDS, MDS

    Sent from my iPhone”


    2017-09-15 | chandra.t
    via fax**
    2017-09-15 | chandra.t
    Doctor provided Visa ending in 3897 for Online Marketing monthly.
    2017-09-15 | chandra.t
    Sent Dr. Massih CC update form.

    Leave a Comment:




    Move Social Media Icons Mobile closed
    Ticket: Website | 2017-08-28 | jessica.c | #83149 |

    Dr. Massih would like to move the social media icons that float on the right side, for mobile, to the navigation bar.


    2017-08-29 | jessica.c
    Original ticket was created by Danny, it looks like Abdullah has worked on it.
    2017-08-29 | rod.l
    ?
    2017-08-28 | rod.l
    Who initially created these icons?

    Leave a Comment:




    Social Media Icons F/U 
    Notes | 2017-08-15 | jessica.c | #81762 |

    Dr Massih emailed me about the ticket #81306:
    “Hi Jessica,

    So I know a ticket was opened for my icons to be on the home screen of my page, but depending on the monitor and how big you make the screen, the icons sometimes cover part or all of the “contact” button on the menu bar. Can you please correct that so it doesn’t move and cover the menu bar selections?

    Thanks,

    Karmen Massih, DDS, MDS

    Sent from my iPhone”


    Leave a Comment:




    GA Access closed
    Ticket: Website | 2017-08-08 | Danny | #81309 |

    Please send invite/instructions for dr to access.


    2017-08-10 | jan.s
    Permissions (Read & Analyze) was granted for drkarmenmassih@gmail.com. Email was autosent by Google Analytics to notify client.

    Leave a Comment:




    G+ Listing closed
    Ticket: Website | 2017-08-08 | Danny | #81306 |

    Link on her site: https://www.google.com/maps/place/Massih+Orthodontics/@34.160566,-118.266744,17z/data=!3m1!4b1!4m5!3m4!1s0x80c2c0553aad3055:0x72ef1b96dedf6748!8m2!3d34.160566!4d-118.26455


    2017-08-16 | jessica.c
    Ticket has been completed. Closing ticket.
    2017-08-16 | rod.l
    Set.
    2017-08-16 | jessica.c
    Yes, notice how on http://westlakefamilyortho.com/, they fixed in the sidebar and scroll with the page? This should happen for both mobile and desktop.
    2017-08-16 | rod.l
    They are. You mean outside of the header?
    2017-08-16 | jessica.c
    Can we have the social media icons floating on the right side, for mobile, like http://westlakefamilyortho.com/? Also,
    2017-08-15 | rod.l
    Please check this. This was place elsewhere in the code and it would have been impossible to show on mobile due to the way this site is coded. For next time, I would recommend to assigning HTML/CSS/JS/PHP file edits to the regular devs of sites as they know how Rogue and Surge site works.
    2017-08-15 | jessica.c
    Rod, please have these floating social media icons appear on mobile as well.
    2017-08-15 | belinda.t
    Abdullah. There are no floating social media icons. The ones on the main menu is covering the contact button! Please review before sending to us. See referenced site: westlakefamilyortho.com.
    2017-08-11 | charles.b
    add floating social media icons (fb, instagram, google plus) on side of page like this example http://westlakefamilyortho.com/. Have these icons match the style of social media icons in the footer.
    2017-08-08 | danny.n
    also, dr request to make it more visible so patients can access it. She will be focusing on getting more reviews to build it up. Dr request to put G+, FB, Twitter (those links in footer) to be accessible. Put floating buttons on the left similar to http://westlakefamilyortho.com/

    Leave a Comment:




    JULY STATS (PPC) 
    Leads | 2017-08-07 | Danny | #81187 |

    I have a scheduled call with her tomorrow at 1pm PST to discuss the data sent to her today below along with SEO (interested)

    Dr. Massih,
    Happy Monday!

    Please find below the stats for the month of July.

    “clicks”: # of times your AD was clicked on taking them to your website
    “impressions”: # of times your AD was displayed based on the keywords in your campaign was used to search.

    Clicks Impressions Avg Position
    July:  76 clicks- 7,024  impressions – 2.4 avg pos.

    Please let me know if you have any questions regarding the stats along with the discussion of SEO per our email exchange last week.

    Thank you!


    Leave a Comment:




    Calendly – 8/8 at 1pm PST 
    Leads | 2017-08-04 | Danny | #81153 |

    Scheduled call to discuss SEO and PPC Stats for JULY.


    Leave a Comment:




    July Stats closed
    Task: Sales | 2017-08-04 | Danny | #81150 |

    “Hi Danny,

    Yes I would like to learn more about it. I’ve been thinking about SEO for a while now. Can you also send me a report for july for ad words? “


    2017-08-04 | chandra.t
    66 clicks, 6024 impression, 2.1 avg position.

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    Site Analyzing Report from Another Comp. 
    Complaint | 2017-08-03 | Danny | #81049 |

    “Hi Danny,
    I had a consultation with a company that evaluated our online presence. I’ve attached his feedback on the SEO for our website (a photo of my computer screen). How can we address this?

    Thanks,

    Karmen Massih, DDS, MDS

    Sent from my iPhone”


    2017-08-03 | danny.n
    response to Dr "A lot of these companies have fake reports and they use them to lure clients. For example, this company claims you don't have a sitemap. Here is the link to your sitemap: http://massihortho.com/sitemap.xml - As you can see this is a fully functional and updated sitemap they claim you don't have. Most of them even don't look at your website. Even we receive these SEO reports about our own website that is #1 on google! Here are a few articles about spammers like these: https://martech.zone/seo-spam/ https://ignitevisibility.com/the-ultimate-guide-to-seo-spam-emails/ Having said that, your site could benefit from our advanced and ongoing SEO program. I do recommend you consider that. If you are interested in learning more about it, please let me know. "

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    PPC Adjustment, Question, Stats closed
    Task: Sales | 2017-06-29 | Danny | #78695 |

    Please provide and let me know reagrding her question. Thanks.

    “Hi Danny,
    Hope you’re well. Some concerns:

    1. When I type in “orthodontist near me” my ad doesn’t show up, but it does when I type in “orthodontist in glendale.” Why is that?
    2. My ad doesn’t say “free” consultation. It just says visit us for a consultation. my competitors say “free.” Can you please add that to my ad?
    3. Can you give me an update now that it’s been a month of what has been happening with my ad and clicks etc?

    Thanks,”


    Leave a Comment:




    PPC – “Premier Invisalign Provider” closed
    Task: Website | 2017-06-07 | Danny | #77172 |

    dr spoke to her invisalign regional rep, they said it is ok to use “premier”… please change it back to Premier.

    Lmk when done along with screenshots. LOL. THanks!


    2017-06-08 | chandra.t
    Sent screenshot.
    2017-06-08 | chandra.t
    Revised Invisalign ad to read "Premier Invisalign Provider".

    Leave a Comment:




    Web Edits submitted via Email 6/5 closed
    Ticket: Website | 2017-06-05 | jessica.c | #76984 |

    #1 – Mobile: Add “Request a complimentary consultation’ diamond button from the desktop version to the mobile version. Same area and the color should be #212121.

    #2 – Mobile: Footer: Form: ‘Name’ & ‘Message’ input field are overlapping.


    2017-06-08 | jessica.c
    Ticket has been completed. Closing ticket.
    2017-06-08 | developerbrijesh
    we have placed the diamond as per your specifications and centered the text. Please check
    2017-06-07 | jessica.c
    #1 - Does not line up at all. The diamond should be here on mobile (Near the red circle):https://prnt.sc/fh1rnk. See the desktop version of the site for further reference.
    Furthermore, the text inside the diamond needs to be centered: https://prnt.sc/fh1s0c
    2017-06-07 | developerbrijesh
    done Please check
    2017-06-06 | catherine.c
    #1 completed.
    2017-06-06 | catherine.c
    #2 - submit button is cut off.
    For desktop version, submit button is not displaying. please fix.
    2017-06-06 | developerbrijesh
    done please check

    Leave a Comment:




    PPC Adjustment closed
    Task: Website | 2017-06-05 | Danny | #76931 |

    Chan, can you add “teeth whitening” and set it to the teeth whitening page

    Also, change “Premier” to “Preferred” in the Ad Desc for Invisalign.

    “Hi Danny,

    1. Could you add “whitening” in the keywords? Would that work?
    2. I’m not technically a “premiere” tier Invisalign provider. Right now I’m only “preferred.” Is that an issue like false advertisement or something?

    Thanks,”


    2017-06-05 | danny.n
    can i get screenshot for teeth whitening. THX.
    2017-06-05 | chandra.t
    Added Teeth Whitening ad group and updated Invisalign ad to reflect "Preferred".

    Leave a Comment:




    G+ Icon closed
    Ticket: Website | 2017-06-01 | Danny | #76823 |

    please place the G+ Icon on the site. Dr is in process of claiming the listing and will be sending the link over to link once it is done.


    2017-06-05 | belinda.t
    Ticket has been completed. Closing ticket.
    2017-06-02 | belinda.t
    Please make sure it matches the other icons.

    Leave a Comment:




    PPC (New Order) closed
    Task: Sales | 2017-06-01 | Danny | #76822 |

    PPC: $500/m

    2-3 miles : glendale, ca

    orthodontist
    orthodontics
    braces
    invisible braces
    clear braces
    invisalign


    2017-06-05 | danny.n
    Adword Activation email sent.
    2017-06-02 | chandra.t
    Campaign charged and activated.

    Leave a Comment:




    PPC Quote/Estimate Response 
    Leads | 2017-05-25 | Danny | #76407 |

    Dr. Massih,
    It was great speaking to you.

    Per our discussion, I’ve updated your card on file with our accountant.

    For the PPC (Google Ad Campaign), here is a general idea on how budget reflects the # of visitors to your site. Please make note that every CITY and SPECIALTY, the budget is different and the settings are setup differently.

    Beverly Hills:
    Orthodontist:
    $1,000 budget: Can cover about 2-3 miles around practice
    $2,000 budget: cover up to 3-4 miles around practice
    General Dentist:
    $1,000 budget: cover 1-2 miles
    $2,000 budget: cover 2-4 miles
    Fargo, ND:
    Orthodontist:
    $500 budget: Can cover 10-15 miles radius
    General Dentist:
    $500 budget: cover 5-10 miles
    The “radius coverage” basically means anyone searching within this coverage, your AD will be visible to them if they are searching for any keywords within your campaign. Google recognizes the searcher based on their “IP Address” (Internet Protocol”).

    If the city is more saturated, the coverage is limited based on the budget.

    Generally, for Specialist such as yourself, I would cover around 3-5 miles, test the ROI, then increase to cover a larger radius slowly. I would not recommend going further past 7 miles for Torrance because the further out you go, the more it will cost but the likelihood of them coming in is a lot lower. 3-5 miles will cover any neighboring cities within your office, not just Torrance.

    For a General dentist in Torrance, it will cost more each month because there are a lot more GP practices than SPECIALISTS. Their keywords are broader vs yours is more ORTHO-related.

    Overall, budget will determine the amount of online exposure and traffic to your site.

    This campaign is very cost-effective because you are only targeting prospective patients searching for you hence why they are typing in those keywords as long as its in your campaign. For example: “orthodontist”, “braces”, “invisible braces”, “clear braces”, “invisalign”, etc.

    The great feature with this campaign especially with our company is that it is on a month to month basis. We offer this for our website clients so there are no obligations… we want to make sure our clients get the ROI to continue. Many other companies out there will sell you to “sign a contract” which you have to avoid. When it comes to marketing, you don’t know if it will work or not, some marketings are more effective in other demographic hence why you should not be obligated to any long-term contract.

    For Torrance, I would recommend a budget of $1,000/m which we can cover about 4-5 miles around your practice. If lets say, you have wanted to start off with $500/m, we will target about 2-3 miles. The amount of traffic and online visibility at the of a 2-3 mile will be less than if you were to compete with a competitor that is covering 4-5 miles.

    Hope this all makes sense 🙂 Let me know if you want to reconnect next week so we can go over and I can further clarify any other questions you may have.

    Thank you and hope you have a great upcoming Memorial Day Weekend if I don’t speak to you until then.


    2017-06-01 | danny.n
    "Hi Danny, Thank you so much for clarifying. I appreciate taking the time. Ok, so maybe we can start with 500 and monitor like you said. How do I go about getting a new listing with google? "
    2017-06-01 | danny.n
    my response: Dr. Massih, Of course, you can start off with a lower budget. Your budget will determine your exposure coverage which relates to the amount of traffic. I would not go any lower than $500. $500/m budget will get you about half the amount of exposure you would for $1,000/m so it is all relative. And yes, it is a month to month basis. We do that because we want to make sure you get a good ROI to continue without any obligations. Marketing in general guarantees exposure but does not guarantee patients... that is the whole purpose of Marketing. With regards to the Map, this has to do with G+ Business Listing profile. If you have the previous owner, the best way is to see if you can claim and take over that listing working on off it. The alternative option is to create a new listing, get it claimed and verified with Google then start working on getting reviews. The more reviews you have, the better the listing is optimized in the future to prioritize in the designated map listing area. If the previous owner already has quite a # of reviews, its better to take over and update the profile with your info. Let me know. Thanks!
    2017-06-01 | danny.n
    "Hi Danny, Ok and it's month to month right? Do you think I can start off and get away with a little bit lower budget? Also, how do I get it so that people can search "massih orthodontics" in a map app and have my business show up? Right now it still shows the previous owners name."
    2017-06-01 | danny.n
    recommended $1k to cover up to 5 miles
    2017-06-01 | danny.n
    "Hi Danny, So for an ortho in Glendale, what would you recommend? "
    2017-05-31 | danny.n
    called.. lm. sent dr a f/u.
    2017-05-26 | danny.n
    "Thanks, Danny."
    2017-05-26 | danny.n
    my respnose: My apologies... Yes I am aware you re in Glendale. I mentioned Torrance on accident because I just got off the phone with a client from Torrance :) But yes, that is the gist of it. There are other factors involved as well such as # of keywords and it's variation. In your case, your specialty is specific vs a general dentist who may need to limit their keywords since it's very broad. Hope this helps clarify your question. If not, do let me know and I will do my best clarifying it via email or we can over the phone. Thanks!
    2017-05-26 | danny.n
    "Hi Danny, So if I understand correctly, higher budget just means bigger radius right? Also, I'm not located in Torrance. I'm in Glendale, ca. How does that change things? "

    Leave a Comment:




    PPC Update 
    Leads | 2017-05-25 | Danny | #76402 |

    “Hi Danny,

    My credit card number somehow got stolen, so I need to update my payment info with the new number. Also, i’d like to start with the google ads next month. Please let me know how to proceed.

    Thanks!

    Karmen Massih, DDS, MDS

    Sent from my iPhone”


    2017-05-25 | danny.n
    called spoke to dr. Gave new cc over the phone. Dr had some questions regarding budget cause she forgot how that works. Dr had to go see a patient but wants to talk next week. Told her I'll email her again so she can get a better understanding of how budget reflects traffic and what we do to adjust according to budget

    Leave a Comment:




    New CC closed
    Task: Accounting | 2017-05-25 | Danny | #76401 |

    Dr called. gave me new cc. Her cc was stolen

    Dr gave new cc Master ending in -0352 1/20 874


    2017-05-25 | chandra.t
    Updated Zoho.

    Leave a Comment:




    PPC F/U 
    Leads | 2017-05-17 | Danny | #75830 |

    Called.. lm. Sent dr a f/u.


    2017-05-17 | danny.n
    sk: 8:57am
    2017-05-17 | danny.n
    bcc'd Justin. Justin spoke to her last month while i was away.

    Leave a Comment:




    Web Edit closed
    Ticket: Website | 2017-05-09 | jessica.c | #75355 |

    #1 – On Deskstop: Home Page: ‘Testimonials’ & ‘Location’ menu items are not working properly.


    2017-05-11 | belinda.t
    Ticket has been completed. Closing ticket.
    2017-05-11 | developerbrijesh
    we have fix this please check
    2017-05-10 | jessica.c
    Menu tabs should perform like the rest. When 'testimonials' is clicked, on the home page, it should auto-scroll to the testimonial section on the home page. Same for 'locations', it should scroll to the map at the bottom of the home page.
    2017-05-10 | rod.l
    The number/location box is now over the menu so these buttons are now unaccessible as mentioned before. I will let the devs take care of if as this is now their code.

    Leave a Comment:




    Ownership Question 
    Notes | 2017-05-08 | Danny | #75212 |

    Was told by someone at a conference that she is “renting” her site based on them asking her who is managing her site. my response below:

    “Dr. Massih,
    Hope you had a great weekend!

    Jessica had forwarded your email to me to respond regarding the “Ownership”.

    I am assuming that you were attending the CDA this past weekend? Who did you speak to? It was probably one of our competitors who “assumes” we offer “templates-based” designs.

    Your website is literally CUSTOM FROM SCRATCH designed specifically for you and your practice which means that it is unique. Because it is your branding, we offer our clients by default FULL OWNERSHIP which means that you do own the entire website files (design, content, images, etc). IT seems like this person or company you talked to clearly doesn’t know who we are and assumes we are like many others who offers templates or “custom design” (customizing a template).

    I can 100% assure you that you are not renting. May I ask who it is that said this out of curiosity? I most likely do know who they are and can point out what it is that THEY offer.

    Attached, Dr. Massih, is the original contract/proposal I had sent to you which highlights the OWNERSHIP feature.

    If you have any further questions, please feel free to let me know via email or my direct line here: 949-544-5225.”


    2017-05-08 | danny.n
    "Hi Danny, Thanks for your reassurance and thorough reply. I'm not sure who it was bc they didn't have a large booth. He really just yelled it out as I was walking by. But it made me just want to make sure with you guys. Have a great week! Karmen Massih, DDS, MDS Sent from my iPhone"

    Leave a Comment:




    Competitor’s Analysis (PPC) closed
    Task: Sales | 2017-05-04 | Danny | #75066 |

    Can you create and send to me. Not urgent. Just by next week.


    Leave a Comment:




    Web Edits submitted via Email closed
    Ticket: Website | 2017-05-01 | jessica.c | #74712 |

    #1 – Mobile: Diamonds: ‘Meet the Doctor’ is cut off. Both the text and image need to fit properly in the diamond.

    #2 – Mobile: Remove the hover effect on the diamonds. JUST FOR MOBILE.

    #3 – Mobile: Smile Gallery: Images are not even spaced out. This was addressed in an earlier ticket. Still appearing in a group of 4 images instead of evenly spaced out.

    #4 – Mobile: Hero Area: Phone number needs to be linked and can we link address to google maps listing?

    #5 – Footer: Form: Change the color of the text for ‘Thank you screen’, once the form has been filled out, to white.

    #6 – Footer: Form: On iOS, once ‘submit’ has been clicked, it will automatically scroll away from the form and to the top of the page. (Did not happen on chrome)


    2017-05-09 | jessica.c
    Ticket has been completed. Closing ticket.
    2017-05-04 | jessica.c
    #4 - Just remove the animation on mobile. Make sure the hero area still looks the same. http://prnt.sc/f44ekk
    Make sure the phone and address is available to link.
    2017-05-03 | jessica.c
    #3 - Appears fine now.
    2017-05-03 | developerbrijesh
    #3 – Mobile: Smile Gallery: Images are not even spaced out. This was addressed in an earlier ticket. Still appearing in a group of 4 images instead of evenly spaced out. Comment :- for above point i have check in mobile here is showing two per row and with equal space let me know exact issue you getting with screenshot show i can resolve that
    2017-05-03 | belinda.t
    Jessica, please send screenshot of #3
    2017-05-03 | developerbrijesh
    all points completed please check and clearly describe #3
    2017-05-02 | rod.l
    If we move the layer the banner holding the logo, number and address will be in the front of the black triangle and the menu. We can remove all of it when on mobile so that phone and address is available but there will be no animation anymore. I'll send the form specifics to brijesh.
    2017-05-01 | jessica.c
    #4 - Can we move the layer? Dr. Massih would like the website optimized for mobile. #5 - Footer: Form: Change the color of the text for 'Thank you screen', once the form has been filled out, to white. #6 - Footer: Form: On iOS, once 'submit' has been clicked, it will automatically scroll away from the form and to the top of the page. (Did not happen on chrome)
    2017-05-01 | rod.l
    1/2. Developers have altered the original format with new code, passing it to them since they know their code. 3. Fixed. 4. This can not be done as that layer is behind the layer that animates so the number and address are not accessible.

    Leave a Comment:




    Web Edit closed
    Task: Website | 2017-04-19 | jessica.c | #73950 |

    Home Page: Ft. Services: The spacing and the layout of the diamonds is sloppy. It needs to be precise and line up correctly. For example, the top of the diamonds on the second row need to line up with the left and right points of the diamonds on the first row. The spacing is uneven. MAKE SURE TO KEEP TWO ROWS but the spacing needs to be fixed. In the original design the spacing was much better.


    2017-04-20 | rod.l
    Developers have altered the original format with new code, passing it to them since they know their code.

    Leave a Comment:




    Web Edits closed
    Ticket: Website | 2017-04-18 | jessica.c | #73873 |

    #1 – Inner Pages: CTA: The call to action covers the page title. It needs to be lowered and remain stationary on the page. It should not scroll.

    #2 – Home page: CTA: Needs to be at the bottom left of the browser screen as soon as the page opens. Not the bottom left of the website where it is right now. The diamond needs to be seen as soon as the page opens. It should not scroll with the page either.


    2017-05-01 | catherine.c
    emailed completed.
    2017-04-28 | developerbrijesh
    I have completed the above point according your instruction please check and let me know if any tweaks.
    2017-04-27 | catherine.c
    #2 - move diamond down so the bottom tip of the diamond should touch the bottom edge of the black bar.
    When page is scrolled, fixed top menu appears. The diamond button will disappear off of the black bar.
    2017-04-26 | developerbrijesh
    done please check
    2017-04-25 | belinda.t
    #2 - diamond should not be "fixed" position. Should remain next to doctors photo/at the menu bar. When page is scrolled, diamond disappears. See inner page for example.
    2017-04-24 | jessica.c
    Inner Pages: CTA: Same thing, it should not scroll with the page.
    2017-04-24 | jessica.c
    The location of the 'Request a Complimentary Consultation' CTA on the home page is correct but it should not scroll with the page. This has been repeatedly requested.
    2017-04-20 | developerbrijesh
    all points completed please check if you have any changes then tell us

    Leave a Comment:




    IE issues closed
    Task: Website | 2017-04-13 | Catherine C. | #73668 |

    Please check IE browsers – not displaying properly.


    2017-04-17 | developerbrijesh
    we have check this in all version of ie but we didn't find any issue see blow screen shot
    IE 11
    http://prntscr.com/exfx1s
    IE 10
    http://prntscr.com/exfxnb
    IE 9
    http://prntscr.com/exfyg4
    IE 8
    http://prntscr.com/exfz77

    Leave a Comment:




    fix links closed
    Task: Website | 2017-04-13 | Catherine C. | #73667 |

    Please make address and phone clickable.

    comments from brijesh – previous ticket:
    we have add link for #1 and #2 but these link is not working because on the Main section in black image overlay to it’s background logo section so when we have increased it’s Z-indexing then the green section is showing outside the black screen.


    2017-04-14 | rod.l
    Brijesh is correct, this is not possible as the section holding the address and phone are behind the black pattern overlay so that the animation works. Closing.

    Leave a Comment:




    Web Edit closed
    Ticket: Website | 2017-04-13 | jessica.c | #73615 |

    #1 – Home Page: Call to Action: Please have this located at the bottom left of the website when it opens. Remove the scrolling feature.

    #2 – Inner pages: Call to Action: Change the shape of the ‘request a complimentary consultation’ to a rectangle. It should be located near the top left of the website and also remove the scrolling feature. THIS IS JUST FOR INNER PAGES. IT SHOULD REMAIN A DIAMOND ON HOME PAGE.


    2017-04-17 | catherine.c
    emailed completed.
    2017-04-15 | developerbrijesh
    done please check
    2017-04-14 | catherine.c
    #2 - This button should be near top left of site - ONLY FOR INNER PAGES.
    2017-04-14 | developerbrijesh
    #1 & 2 completed according your instruction please check if you have any changes then tell us

    Leave a Comment:




    Web Edit closed
    Ticket: Website | 2017-04-12 | jessica.c | #73573 |

    #1 – On the home page, the navigation bar will disappear after ‘about’ menu tab has been clicked and will not reappear. Does not happen everytime.

    #2 – Header Area: Update BG with https://www.dropbox.com/s/hofjb4xtpusg2u8/hero-bg-massih.jpg?dl=0

    #3 – Meet the Doctor page: Update Dr. Massih’s headshot with https://www.dropbox.com/s/8niht3k8cplbw62/Karmen_13web-X2%5B1%5D.jpg?dl=0

    #4 – Meet the Doctor page: Add Professional memberships logos to the bottom of text area:
    American Association of Orthodontists
    Pacific Coast Society of Orthodontists
    American Dental Association
    California Dental Association
    San Fernando Valley Dental Society


    2017-04-14 | catherine.c
    emailed completed.
    2017-04-14 | developerbrijesh
    all points completed please check and please share screenshot for #1

    Leave a Comment:




    Web Edit closed
    Ticket: Website | 2017-04-12 | jessica.c | #73508 |

    #1 – Footer: Form: Change the styling of the ‘thank you screen’ to match the design of Dr. Massih’s site. (Black background, white text)


    2017-04-13 | developerbrijesh
    we have Change the styling of the ‘thank you screen’ please check if you have any changes then tell us

    Leave a Comment:




    Web Edit closed
    Task: Website | 2017-04-11 | jessica.c | #73488 |

    #1 – Home Page: On mobile the Ft. Services have been changed to squares. They need to remain as diamonds. This should not have been changed!

    #2 – Inner Pages: The call to action does not have a background.


    2017-04-12 | developerbrijesh
    all points completed please check if you have any changes then tell us

    Leave a Comment:




    Marketing Quote 
    Notes | 2017-04-11 | Justin | #73479 |

    Spoke with Dr. Massih – very nice – educated her on SEO vs Adwords – she had a lot of great questions in which I answered

    Adwords: $1,000 – $1,500/m
    SEO: $500/m (20 Hours)


    2017-05-04 | justinn
    see
    2017-04-11 | justinn
    See above - she will call after she reviews her site - will contact to start if ready

    Leave a Comment:




    Edits 
    Design | 2017-04-10 | jessica.c | #73410 |

    -Add image for iTero and Propel. I sent over stock image for Dr. Massih to pick from.

    -Banner: Replace with Dr. Massih on hero image. She will be sending over images.

    -Meet the Doctor: Add dental associations. Dr. Massih will send over list of associations.

    -Meet the Doctor: Dr. Massih would like to replace her headshot. She will be sending over new image.


    Leave a Comment:




    Web Edits closed
    Ticket: Website | 2017-04-10 | jessica.c | #73409 |

    #1 – Footer: Form: When the input fields are clicked on, the background changes to yellow/white. They need to remain black because the white text is not visible.

    #2 – Footer: Form: When the input fields are clicked on, the area will expand beyond the line boundaries. It needs to stay within the lines. It does not look well designed.


    2017-04-11 | jessica.c
    Ticket has been completed. Closing ticket.
    2017-04-11 | developerbrijesh
    all points completed please check if you have any changes then tell us

    Leave a Comment:




    Web Edits closed
    Ticket: Website | 2017-04-10 | jessica.c | #73405 |

    #1 – Header Area: Link phone number.

    #2 – Header Area: Link address to google address in maps.

    #3 – Navigation Menu: A duplicated of the menu text will appear on hover. See screenshot(http://prnt.sc/euw7ow)

    #4 – Navigation Menu: ‘Location’ needs to scroll to the image of the map.

    #5 – Navigation Menu: ‘Contact’ needs to scroll to the footer.

    #6 – Home page: Service diamond shapes: Remove ‘Make an Appointment’ diamond.

    #7 – Home page: Service diamond shapes: Move ‘Patient forms’ to the left of ‘What sets us apart’ and move ‘contact us’ to the right of ‘faq’

    #8 – Call to Action: Add a call to action, it must say ‘Request a Complimentary Consultation’ and will float on the bottom left of the browser screen. Should be a diamond shape and #252525 color with white text.

    #9 – Footer: Remove ‘twitter’ and ‘youtube’ icon. Add icon for instagram and link to (https://www.instagram.com/massihortho/)

    #10 – The website will appear differently on internet explorer. It should appear the same as other browsers.


    2017-04-13 | catherine.c
    also #10 not completed. sending back to brijesh.
    2017-04-13 | catherine.c
    #1 & #2 sent to Rod. #7 & #8 completed. emailed doctor update.
    2017-04-13 | developerbrijesh
    #7 & #8 fix please check
    we have add link for #1 and #2 but these link is not working because on the Main section in black image overlay to it's background logo section so when we have increased it's Z-indexing then the green section is showing outside the black screen.
    2017-04-12 | jessica.c
    #8 - Call to action is not properly linked.
    2017-04-11 | jessica.c
    #1 - Will not open phone number. #2 - Will not open map. #7 - Spacing is off. Looks messy and sloppy. #8 - Call to action is not in diamond shape as request, it does not float at the bottom left of the screen as requested.
    2017-04-11 | developerbrijesh
    all points completed please check #1 #2 remain if you have any changes then tell us
    2017-04-11 | developerbrijesh
    all points completed please check #1 #2 remain

    Leave a Comment:




    welcome letter emailed 
    Marketing | 2017-04-07 | Alec J. | #73197 |

    2017-04-07 | alec.j
    Dr.Karmen replied back to my email and mentioned her interests in " Ongoing SEO " and PPC. Danny will be out of office for vacation, I fixed an appointment for Justin to call her on Apr. 11

    Leave a Comment:




    Web Edits closed
    Ticket: Website | 2017-04-07 | jessica.c | #73185 |

    On mobile, each set of images needs to be evenly spaced out. Right now when you look at it, there is a big space between every two sets of images. The spacing needs to be even.


    2017-04-11 | rod.l
    Ticket has been completed. Closing ticket.
    2017-04-10 | jessica.c
    Issues has not been fixed. The spacing is till uneven on mobile. http://prnt.sc/eutkvs
    2017-04-10 | developerbrijesh
    we have fix this please check if you have any changes then tell us

    Leave a Comment:




    Competitor’s Analysis (PPC) closed
    Task: Sales | 2017-04-07 | Danny | #73179 |

    Justin, can you please create. Client is interested based on my original discussion. thx


    2017-05-04 | danny.n
    did you send? I don't see it attached cause you usually attach it within this post.
    2017-05-04 | justinn
    emailed?

    Leave a Comment:




    Going Live Items closed
    Task: Social | 2017-04-07 | jessica.c | #73178 |

    1. Please add domain(s) to statuscake.com
    2. Complete 301 Redirects
    3. Setup Analytics & Reporting


    2017-04-07 | catherine.c
    #1 & #3 completed. no 301s.

    Leave a Comment:




    Email: Your Website is Live 
    Design | 2017-04-07 | jessica.c | #73177 |

    Hello Dr. Karmen Massih,

    Congratulations! Your website is live and accessible to the public.

    Please take a look at your initial website and let us know of any questions you might have. You can submit a ticket by going to your dashboard and filling out the form.

    URL: http://drmassih.com

    If you would like to make changes to the website in the future, you may always log in by going to the bottom of your website and clicking “Login.” You can always submit a ticket on the dashboard as well. We welcome any questions regarding the website editor.

    Thank you!

    jessica.c@optimized360.com


    Leave a Comment:




    Web Edit closed
    Ticket: Website | 2017-04-03 | jessica.c | #72813 |

    Mobile: The menu stays on the screen after a menu tab has been clicked. Have it shrink back to the menu bar after a menu tab has been clicked.


    2017-04-11 | rod.l
    Ticket has been completed. Closing ticket.
    2017-04-11 | developerbrijesh
    we have fix this please check
    2017-04-10 | jessica.c
    FTP is working properly.
    2017-04-07 | developerbrijesh
    today its showing theme folder on ftp blank see blow screenshot
    http://prntscr.com/etki5o
    2017-04-06 | jessica.c
    The menu on mobile will stay on the screen even after a menu tab has been clicked. It needs to go back to just the bar after a menu item has been clicked.
    2017-04-06 | developerbrijesh
    please clearly describe this.

    Leave a Comment:




    Email Issues 
    Notes | 2017-03-31 | jessica.c | #72723 |

    Email from Dr. Massih:
    “Hi Jessica,

    For some reason our “info” email only works on my computer. My receptionist isn’t able to access it. It gives an error message saying “this account is unavailable, please call support”

    Karmen Massih, DDS, MDS

    Sent from my iPhone”


    Leave a Comment:




    Web Edit closed
    Ticket: Website | 2017-03-31 | jessica.c | #72672 |

    #1 – Mobile (iPhone& Android) & iPad: Home Page: Move ‘See Our Reviews’ in between the slider and the image, instead of below the dental tooth image.

    #2 – Mobile (iPhone & Android): Contact Page: The phone number should appear on the same line, instead of split up into two lines like it is now.


    2017-04-11 | rod.l
    Ticket has been completed. Closing ticket.
    2017-04-11 | developerbrijesh
    all points completed please check if you have any changes then tell us
    2017-04-10 | jessica.c
    What is the status of this?
    2017-04-07 | jessica.c
    FTP is working.
    2017-04-07 | developerbrijesh
    today its showing theme folder on ftp blank see blow screenshot
    http://prntscr.com/etkhfc
    2017-04-06 | jessica.c
    #1 - On the home page, underneath where it says 'see our reviews' there is a button that also says 'see our review's. It needs to be moved right below the text and above the image. #2 - Where it says "Please fee free..." the phone number is split in two two lines. It should appear all together on the same line.
    2017-04-04 | catherine.c
    please update Brijesh.
    2017-04-04 | developerbrijesh
    #1 please clearly describe.
    #2 in contact page there are two phone number so please confirm which phone number

    Leave a Comment:




    Thorough Review closed
    Task: Website | 2017-03-31 | jessica.c | #72653 |

    Please review the mobile and tablet version of Dr. Massih’s website. A lot of errors keep popping up and doctor notices them.


    2017-04-11 | jessica.c
    Input field needs to remain inside of the box. Dr. Massih will send over images for iTero and Propel
    2017-04-11 | rod.l
    Please confirm.
    2017-04-07 | sanjay.d
    #1 Footer form(when you on any box, its selecting outside box as well) #2 Missing Image for iTero and Propel Inside Services.
    2017-04-07 | alec.j
    Sanjay, please update this task, we need to inform the client.

    Leave a Comment:




    Web Edit closed
    Ticket: Website | 2017-03-29 | jessica.c | #72535 |

    The phone number in the hero area does not appear on iPhone and iPad. Visible on android.


    2017-04-04 | developerbrijesh
    we have fix this please check
    2017-04-03 | jessica.c
    http://prnt.sc/es3mkw
    2017-04-03 | developerbrijesh
    we have check this but we didn't find any issue so please share screenshot
    2017-03-31 | jessica.c
    Phone number does not appear on iPad.
    2017-03-31 | developerbrijesh
    done please check if you have any changes then tell us

    Leave a Comment:




    Web Edit closed
    Ticket: Website | 2017-03-28 | jessica.c | #72390 |

    Add review to testimonial page:

    Dr. Massih is honestly the best orthodontic Dentist in California!
    I’ve known her for three years now and she’s done an outstanding job on my son’s teeth.
    My son’s adult front tooth wouldn’t come down after the baby tooth fell out. Dr Massih’s treatment was 100% effective. My son’s teeth are now looking amazing. I am thoroughly impressed at how kind and generous Dr. Massih is. She is very caring and she is very clean and thorough. I definitely recommend her to anyone looking for an orthodontist dentist! She’s the best!
    Thank you Dr. Massih for all the care you gave my son😊
    -Marie


    2017-03-28 | chandra.t
    Ticket has been completed. Closing ticket.

    Leave a Comment:




    Email: Your Website is Ready 
    Custom Ready | 2017-03-24 | jessica.c | #72119 |

    Hello Dr. Karmen Massih,

    Your website is ready for your review and to further customize.

    We encourage you to schedule a call to go over the details of the functional site. We have combined the design you have approved with the pages and information available to us. Please take a look at the website and let us know of any page changes, additions and/or questions you might have.

    Temporary URL: http://karmenmassih.360sites.net

    If you would like to make changes to the website in the future, you may always log in or send us an email at support@optimized360.com. We welcome any questions regarding the website editor.

    Thank you!

    jessica.c@optimized360.com


    Leave a Comment:




    Web Edits closed
    Ticket: Website | 2017-03-20 | jessica.c | #71871 |

    #1 – Add Office Hours to footer:
    Mon: 8am – 5pm
    Tue: 9am – 6pm
    Wed: 9am – 5pm
    Thu: 9am – 6pm
    Fri: 8am – 5pm

    #2 – Home Page: See Our Reviews section: Add a button, same style as “Request a Complimentary Consultation” from ‘welcome to massih orthodontics’ section, to the bottom of ‘See Our Reviews’. Button should link to testimonials.

    #3 – Home Page: See Our Reviews section: Remove the circles from the bottom of the reviews and do not have testimonials automatically change to the next one. Add an arrow to the right side of the testimonial, in between the text and the image on the right. The next testimonial will only appear after the arrow has been clicked.


    2017-03-23 | catherine.c
    emailed completed.
    2017-03-23 | developerbrijesh
    All points completed please check if you have any changes then tell us
    2017-03-22 | jessica.c
    FTP updated.
    2017-03-22 | developerbrijesh
    please provide ftp details

    Leave a Comment:




    Fix Form closed
    Task: Website | 2017-03-09 | Rod L. | #71085 |

    Please fix the form according to how it should look and please make it responsive. Refer to ticket #70720. You can view the site with the form on it here: http://karmenmassih.360sites.net


    2017-03-21 | developerbrijesh
    we have fix this please check if you have any issue then tell us.
    2017-03-20 | jessica.c
    Cache cleared again, still not showing: http://prnt.sc/emarq8
    2017-03-18 | developerbrijesh
    we have check form its working fine our end see blow screen shot
    http://prntscr.com/elfv1o
    http://prntscr.com/elfuv3
    2017-03-17 | jessica.c
    Form is not working in the footer. Cache was cleared and it is still not working properly. Fix ASAP.
    2017-03-16 | developerbrijesh
    done please check
    2017-03-15 | rod.l
    Brijesh, this is the form you need to adjust https://www.jotform.com//?formID=70651374978468. Please make it responsive at 560px so that the right side comes to the bottom of the form. There is no need to go to the site or see the site. Thank you.
    2017-03-15 | catherine.c
    Can you response to him?
    2017-03-14 | developerbrijesh
    We have not find the Refer Ticket #70720 also the Current site is Loading with "Coming Soon" See screenshot:-
    http://prntscr.com/ejs4zq
    2017-03-10 | rod.l
    The form ID is: 70651374978468 (https://www.jotform.com//?formID=70651374978468)
    2017-03-10 | developerbrijesh
    please provide form url

    Leave a Comment:




    Remove AAA from theme closed
    Task: Website | 2017-03-03 | Rod L. | #70738 |

    This site was code with Rogue not Surge, but the temp site is based on Surge, we will have to change the theme, theme name and SFTP location.


    2017-03-03 | rod.l
    Submitted ticket to Pagely.

    Leave a Comment:




    Please create form closed
    Task: Website | 2017-03-03 | Rod L. | #70720 |

    Please create this form. Background can be transparent, as the footer already has this color. Thanks.


    2017-03-06 | developerbrijesh
    we have create form here form url
    https://form.jotform.me/70651374978468
    2017-03-06 | rod.l
    Brijesh please simply create the form (on our account) and give us the embed code. Thanks.
    2017-03-04 | developerbrijesh
    "http://karmenmassih.360sites.net/" this site is not open see blow screen shot -:
    http://prntscr.com/efvbiq

    Leave a Comment:




    Website Reference 
    Notes | 2017-02-27 | jessica.c | #70342 |

    dressedinc.com


    Leave a Comment:




    PSD to WP (Surge FW): Karmen Massih closed
    Task: Development | 2017-02-23 | jessica.c | #70129 |

    PSD in Dropbox.

    *Use Rogue framework
    *Fluid responsive!
    *PLEASE LINK ALL BUTTONS AND FEAT. SERVICES ACCORDINGLY!

    Menu Float – reference http://dressedinc.com/services

    Menu tab click –reference http://dressedinc.com/services; when items are clicked the page will need to scroll down to that section of the page.

    Menu hover – https://tympanus.net/Development/CreativeLinkEffects/; (11th set “DESULTORY SUMPTUOUS SCINTILLA, etc”)

    Feat. Services hover – as shown in design

    Hero Area – banner and triangle slide in reference http://dressedinc.com/

    Social media icons hover – your choice

    Buttons hover – your choice

    “Welcome” section – system output

    “Reviews” section – system output

    Inner pages – no hero image; add a black bar for all header items


    2017-03-09 | rod.l
    Partial site has been uploaded. There are still some things I need to edit. Please do not edit the theme at this time as I will override the files that are currently there. Thanks!
    2017-03-09 | rod.l
    Unfortunately I was unable to use the SVG provided for the logo as it was an image in the format of SVG not a proper vector SVG. I used an PNG instead, there may be some quality loss on mobile as a result. (Somewhat the same goes for the 'services' icons.) The pattern also seems a bit off, but we can update it later. I will proceed with the next steps and deploy soon.
    2017-03-08 | jessica.c
    I have spoken with Rod, he is still updating the site. I have also emailed Dr. Massih about the progress.
    2017-03-08 | alec.j
    Jessica, please update Rod ASAP
    2017-03-03 | rod.l
    Menu hover: The way this menu hover works is that it takes the title or data attribute from the anchor link. Wordpress gives us this and we can not change it. It works fine as long as we have the title attribute the same as the anchor content; however, this menu animation is meant for one word menu items. Two or more words break the animation as it expands. Menu anchor links: the sample page is an SPA. Should I treat this site the same? Hero section: Hero section on mobile needs work, please let me know how you would like to tackle it. The easier way is to expand the background of the phone/logo. Reviews: there is only one system output per page. Do you want this to be the divi slider page instead? Please let me know. I'll also need the bits mentioned in the comments below. Thanks!
    2017-03-01 | rod.l
    Please provide SVG for logo as well as Font(s) used. Also, can I get the + symbol pattern. I was not able to open the EPS on my end. I only need a 52x52 or 32x32 pattern ready PNG. Thanks.
    2017-02-27 | rod.l
    Let me know when you have time to go over this.
    2017-02-24 | belinda.t
    Talk to Jessica about development

    Leave a Comment:




    Client Approved 
    Notes | 2017-02-23 | jessica.c | #70082 |

    via phone and email.


    Leave a Comment:




    Draft Submitted 
    Concepts | 2017-02-22 | jessica.c | #70066 |

    Hello Dr. Karmen Massih,

    Based off of our discussion I have compiled a design draft for your review. Please take a moment to review this concept and let me know of any changes you would like to see. Additionally, we want to focus on the layout and colors of the design, as the text and images can be changed at any given time.

    Talk to you tomorrow morning!


    2017-02-22 | drkarmenmassih@gmail.com
    Hi Jessica, I can't tell the difference between these two drafts (6a or 6b). I like it though! The only thing I'd change is to have the woman a little more to her right...not so squished into the stuff happening to her left. Talk to you tomorrow!

    Leave a Comment:




    Draft Submitted 
    Concepts | 2017-02-22 | jessica.c | #70008 |

    Hello Dr. Karmen Massih,

    Based off of our discussion I have compiled a design draft for your review. Please take a moment to review this concept and let me know of any changes you would like to see. Additionally, we want to focus on the layout and colors of the design, as the text and images can be changed at any given time.

    Please click below to schedule a call so we can discuss this design:
    https://calendly.com/optimized360/calls/

    Looking forward to your feedback!


    2017-02-22 | drkarmenmassih@gmail.com
    Hi Jessica, I like the first one! (the one on top) 1. One thing I'd like to change is I don't like showing so much of the woman's body. I don't want it to look too "sexy" lol. Can you maybe zoom in on her photo so it's not showing below her waist? Like how it was in the original draft you sent me. Is it possible to photoshop her teeth whiter too? 2. The doctor still looks like she's hunched over or looking down. I'm not sure if you changed that already or not. When can I see a new draft? Thanks, Karmen

    Leave a Comment:




    Design Notes 
    Notes | 2017-02-20 | jessica.c | #69814 |

    -Likes the header/hero area from draft 3, just clean it up. (Swap black bar and teal diagonal bar, apply texture to black bar)
    -Keep Diamonds but use texture behind them.
    -Likes Texture from draft 3, draft 4 is too clean on the BG.


    Leave a Comment:




    F/U 
    Notes | 2017-02-20 | jessica.c | #69811 |

    Called Dr. Massih to discuss design draft, left message on voicemail.


    Leave a Comment:




    Draft Submitted 
    Concepts | 2017-02-17 | jessica.c | #69718 |

    Hello Dr. Karmen Massih,

    Based off of our discussion I have compiled a design draft for your review. Please take a moment to review this concept and let me know of any changes you would like to see. Additionally, we want to focus on the layout and colors of the design, as the text and images can be changed at any given time.

    Please click below to schedule a call so we can discuss this design:
    https://calendly.com/optimized360/calls/

    Looking forward to your feedback!


    2017-02-18 | drkarmenmassih@gmail.com
    Hi Jessica, I like the previous set up better. Looking at the previous draft, I was thinking on the home page you could remove the big "discover your smile" and maybe just have the zigzag pattern on the black part and have my logo bigger on the teal part. Then just add the four new boxes under the four boxes that are already there. Also, I don't like the image of the female dr for meet the dr…she looks hunched over and unfriendly. Is there any way we can get this done soon? I've had a few patients comment on how I don't have a website and there's no information about me or the office out there. Thanks, Karmen

    Leave a Comment:




    Design Notes 
    Notes | 2017-02-13 | jessica.c | #69367 |

    Dr. Massih really like the overall look of her website:

    -Use design with black colors.
    -Make Logo Bigger.
    -Use Tiffany Blue behind logo.
    -Change pattern layout to avoid copying example website
    -Replace services to Patient Info, delete duplicate.
    -Change Menu Items: Home, About, Patient Info(changed from services), Testimonials, Contact
    -Add Four Boxes to Services Area: Before & After Gallery, Patient Forms, FAQ, & Services


    Leave a Comment:




    Draft Submitted 
    Concepts | 2017-02-10 | jessica.c | #69207 |

    Hello Dr. Karmen Massih,

    Based off of our discussion I have compiled a design draft for your review. Please take a moment to review this concept and let me know of any changes you would like to see. Additionally, we want to focus on the layout and colors of the design, as the text and images can be changed at any given time.

    Please click below to schedule a call so we can discuss this design:
    https://calendly.com/optimized360/calls/

    I have also set up a content website for you to begin making any changes to the text. Please disregard the look of this site for now, as once we approve of the design, I will combine that with the text we have here. here. Thank you and let me know if you have any questions!

    Looking forward to your feedback!


    2017-02-10 | drkarmenmassih@gmail.com
    I don't like in the first one, that the logo is on a black background. I prefer the teal background for the logo. Also, I think it should be much bigger. Also for the meet the dr icon, can you find a female dr icon? Thanks
    2017-02-10 | drkarmenmassih@gmail.com
    Hi Jessica, I love the look of these. Let me think about which I like better. I don't know if you had any links in your message, but none of them work, fyi. I'm going to email you some testimonials/reviews that I have. Thanks.

    Leave a Comment:




    Design Notes 
    Notes | 2017-01-27 | jessica.c | #68179 |

    Dr. Massih liked the design but was not blown away by it. We discussed that fact that we want her to happy and satisfied with her website. It needs to stand out. While the design is nice, it doesn’t blow her away. We agreed to review some cool website examples and get a better idea of what she would like for her design.


    2017-02-03 | jessica.c
    Wants dressedinc.com with her colors. (Send two drafts with black and gray) -Do not include horizontal arrows.
    2017-02-02 | jessica.c
    From Dr. Massih: "Hi Jessica! I really like dressedinc.com! I like how the menu stays in frame no matter where you scroll, and I like how each section on the menu bar corresponds to a part you could scroll to or if you click on it, it takes you to that part of the site, but then in each section there are are things to click on or play with to find out more. Thank you for hiding my site for now :)"
    2017-01-27 | jessica.c
    Hi Dr. Massih, Here is a few different website examples that you can take a look at: http://www.acme-hardesty.com/ https://www.constancehotels.com/en/ https://www.beoplay.com/landingpages/aw16#H8DeepRed https://www.sugarfixdental.com/ http://www.buildinamsterdam.com/ http://special.bose.eu/fr/ We can schedule a time to discuss these examples. Also, if none of them jump out, let me know. I can find different examples. I want to make sure we find something you love or makes you say wow. Have a good weekend! I hear we are gonna have some nice sun and warm weather over the next few days. Thank you,

    Leave a Comment:




    Draft Submitted 
    Concepts | 2017-01-26 | jessica.c | #68108 |

    Hello Dr. Karmen Massih,

    Based off of our discussion I have compiled a design draft for your review. Please take a moment to review this concept and let me know of any changes you would like to see. Right now we want to focus on the layout and colors of the design, as the text and images can be changed at any given time.

    A note regarding the photo you sent me, the resolution was not big enough to include in the design. We use Shutterstock and could find an image that has a similar style. Let me know your thoughts.

    Please click below to schedule a call so we can discuss this design:
    https://calendly.com/optimized360/calls/


    2017-01-26 | drkarmenmassih@gmail.com
    Hi Jessica, Ok I have the original adobe photo, but it's in color. I can send that to you and maybe you could do the color adjustments. Thanks.

    Leave a Comment:




    Design Notes 
    Notes | 2017-01-23 | jessica.c | #67806 |

    Header Bar:
    -Not excited about the look (feels dated)
    -http://mlowmd.com/ menu navgiation similar to this look (remove shape behind menu)
    -Logo needs to appear exactly as it is
    -Remove social media icons from this area (keep in footer)

    Colors:
    -Match logo, needs to be brighter (two different version with color gradient on one in header bar)

    Doc Bio
    -Remove

    Office Bio
    -Move “Request an Appointment to under Massih ortho and change it to “Request Complimentary Consulation”

    Dental Associations Bar
    -Remove insignia & damon smile.

    Layout
    -Move Office Bio above ft. services


    Leave a Comment:




    Draft Submitted 
    Concepts | 2017-01-20 | jessica.c | #67713 |

    Hello Dr. Karmen Massih,

    Based off of our discussion I have compiled a design draft for your review. Please take a moment to review this concept and let me know of any changes you would like to see. Right now we want to focus on the layout and colors of the design, as the text and images can be changed at any given time.

    Please click below to schedule a call so we can discuss this design:
    https://calendly.com/optimized360/calls/

    Thank You


    Leave a Comment:




    New Design closed
    Task: New Project | 2017-01-16 | jessica.c | #67282 |

    Please have this design finished by Thursday.

    Examples to reference:
    https://www.wiredbydrneale.com/home (Likes overall look, sectional, balance of text and visuals, big hero image, menu, warm & friendly)

    http://www.sammamishortho.com/ (likes overall clean & modern look, sectional, modern, elegant)

    Layout
    –full width
    –sectional
    -modern
    -big hero image
    -clean

    Colors
    -bright & neutral
    -tiffany blue/turquoise (accents)

    Images
    -warm & inviting
    -diverse ethnicities

    Content
    –visual, link, short summaries

    Overall Feel
    -Friendly
    –Modern
    -Clean
    -balance of visual & text

    Other Notes:
    -ft services: Meet the Doctor, What Sets Us Apart, Request an Appointment, Contact
    -social media icons
    -contact form
    -office map
    -doctor summary
    -office summary


    2017-01-20 | alec.j
    Sachit, please update this task ASAP, the deadline was yesterday.
    2017-01-16 | jessica.c
    Logo: https://www.dropbox.com/s/6y56tlew3jffsme/massih_logo_rgb.png?dl=0

    Leave a Comment:




    Design Notes 
    Notes | 2017-01-16 | jessica.c | #67280 |

    Dr. Massih wasn’t 100% certain on what type of website design she wanted.

    Likes: http://www.sammamishortho.com/ (clean, neutral, modern, sectional, ft. services)

    Likes: https://www.wiredbydrneale.com/home (clean, floating menu, sub-menu, easier to navigate.)

    Dr. Massih wanted a modern, clean and overall fresh website. She wanted to focus more on her personalized touch with patients. Warm and welcoming.


    Leave a Comment:




    DQ 
    Notes | 2017-01-13 | jessica.c | #67213 |

    Your Name Karmen Massih
    Desired Domain(s) www.drmassih.com
    Do you have an existing Site? No
    Practice Name Massih Orthodontics
    Secondary Title (Dr. Name) Karmen Massih, DDS, MDS
    Tagline (slogan) Discover your smile
    Practice Address Street Address: 1017 N. Pacific Ave
    Street Address Line 2: ste a
    City: Glendale
    State / Province: ca
    Postal / Zip Code: 91202
    Country: United States
    Practice Telephone (818) 507-1515
    E-mail for Patients massihortho@gmail.com
    Will you be the decision maker during this process? Yes
    Sections Social Media Links
    Featured Services
    Promotions
    Contact Form
    Membership Logos
    Office Map
    Office Summary
    Overall Feel Modern
    Elegant
    Simple and Clean
    Please Give us Examples of Websites You Like https://www.wiredbydrneale.com
    http://www.sammamishortho.com
    https://www.whoanellycatering.com
    Light or Dark Light Background (dark text)
    Select Colors turquoise/tiffany blue
    Bright
    Neutral
    Image Types Your Images (Upload or Email)
    People
    Trees/Green
    Ethnicity Caucasian
    Hispanic
    Asian
    mixed race
    Age Group Teen
    Adults
    Demographic Working Class
    Business (ex: downtowns)
    Upscale
    Specialty orthodontics
    Top 3-4 Services braces, clear braces, invisalign
    Any Additional Comments/Requests? I already have the domain name www.drmassih.com. And I have a logo that I’m uploading for you. I want to take some photos/headshots, but I don’t have those yet.
    Thanks!
    Choose Your File(s) massih_logo_rgb.png


    Leave a Comment:




    Create Temp Site closed
    Task: Social | 2017-01-13 | jessica.c | #67212 |

    Please create temporary site and include client original content (if any).


    2017-01-16 | jan.s
    The custom Surge tempsite for Massih Orthodontics was created, Jetpack and SiteStats were activated, imported default Orthodontics content via ContentCopier, Jotforms were added, and submitted an FTP ticket to Pagely support, closing task.

    Leave a Comment:




    Email: Design Introduction 
    Design | 2017-01-13 | jessica.c | #67211 |

    Hello Dr. Karmen Massih,

    Welcome to Optimized360!

    My name is Jessica and I will be the designer working with you every step of the way, starting from concept to going live! I had a quick meeting with your account rep. earlier to discuss your account and review the notes you initially had.

    In order to gain a better sense of what you are looking for, I would like to discuss your design questionnaire that you filled out earlier today. I see that you have already scheduled a phone call for Monday, Jan. 16th at 1:30pm PST, so we will talk then.

    I look forward to working on this design with you and Happy weekend!

    jessica.c@optimized360.com


    Leave a Comment:




    Website Design (New Order) closed
    Task: Accounting | 2017-01-13 | Danny | #67196 |

    Website: $4000 + $79/m

    Online order

    Payment Method
    #: MasterCard ending in 7128
    Name: Karmen Massih
    Expiration: 01/20
    Code: 679
    Zip Code: 91208


    2017-01-16 | chandra.t
    Charged.

    Leave a Comment:




    Website Design (New Design Project) closed
    Task: New Project | 2017-01-13 | Danny | #67189 |

    – Dr. Massih – very nice
    – bought practice from her aunt www.aavakian.com . She wants to do 301 to her new domain (check with her)
    – dr is “picky” but very nice, understand the process and knows to have patience. Asked for “best” designer and for me to take care of her

    – dr scheduled interview for Monday Jan 16 at 1:30pm
    – sent her preliminary design questionnaire to fill out already.
    – will want to link her Patient Portal in the future. She will contact them to see if they have the capability.


    2017-01-13 | belinda.t
    phone conference 130 monday, please mark calendar.

    Leave a Comment:




    Calendly Schedule – 1/13 Fri @ 2:45pm 
    Leads | 2017-01-13 | Danny | #67156 |

    Hi Danny N. – Optimized360,

    A new event has been scheduled.

    Event Type:
    30 Minute Meeting

    Invitee:
    Karmen Massih

    Invitee Email:
    drkarmenmassih@gmail.com

    Event Date/Time:
    02:45pm – Friday, January 13, 2017 (Pacific Time – US & Canada)


    2017-01-13 | danny.n
    had a long ph call with dr going over everything again. Gave her crash course on how SEO works and my recommendations for PPC whcih she shoudl do once site is launched. dr understands the benefits & will reconnect with me on this. Has too many things going on right now with the new practice. Dr bought practice from aunt so will be redirecting the domain to her new one and to preserve the SEO. Sent dr credentials to order online. Scheduled for interview next Monday at 1:30pm

    Leave a Comment:




    Phone Conference 
    Estimates | 2016-12-14 | Danny | #65256 |

    Called Dr per our scheduled ph conf. EXTREMELY nice. Currently in a practice that she bought but is still transitioning with the outgoing doctor. Still about 4 weeks out. She’s been super busy but apologized.

    Currently has a logo being developed, doesn’t want any social or video. No marketing until office is ready.

    Discussed the Gold Package. Went over everything as far as comparison bt us and others.

    Question about SEO. Gave her an overview of how it works with examples and the pros/cons. Suggested PPC which she really liked after she saw the benefits. She wants to reconnect on this in the future once site is developed since there are a lot going on right now witih the transition.

    Sent her updated contract. Very hot, f/u in a week.


    2017-01-13 | danny.n
    "Hi Danny, Thank you, Happy 2017 to you! And thanks for your prompt reply. It does somewhat answer my question. So please remind me again what exactly you do to focus on new patient acquisition. And I hope I'm not giving off an offensive tone, I just need things explained very simply because my brain is reeling from all of the forms, and decisions, and etc. that I've been dealing with for this practice. Also, can you please tell me if you guys allow online bill pay and appointment reminders for pts? Thanks!"
    2017-01-11 | danny.n
    sent long reply showing her 1 of our clients ortho that we're working on who switched to us. purpose is to show the portal part which is what sesame specializes in and how this client switched to us bc of issues with the website.
    2017-01-11 | danny.n
    "Hi Danny, My aunt uses sesame for her website now. Can you please outline for me what you offer that they don't? Or what they may offer that you don't? For example do you guys have an option for online bill pay? And are appointment reminders included in your package? Thanks!"
    2017-01-03 | danny.n
    sk: 10am
    2016-12-22 | danny.n
    told dr I undrestand and will touch base with him next year.
    2016-12-22 | danny.n
    "Hi Danny, To be honest, I have so many other things on my checklist to get ready to transition into this practice, I haven't made it down to the website yet. There are so many other things that I have to do first and am focusing on. It's something I definitely need and when the time comes I will definitely be in touch with you. Thanks for following up. Happy Holidays :)"
    2016-12-22 | danny.n
    sent dr a f/u per his request via email.
    2016-12-14 | danny.n
    "Hi Danny, sure :)"
    2016-12-14 | danny.n
    Told dr i'll touch base with her early next week via email.
    2016-12-14 | danny.n
    "Thank you, Danny, the call was very informative and illuminating. I'll take a look at this stuff. Karmen Massih, DDS, MDS Sent from my iPhone"

    Leave a Comment:




    Estimate 
    Estimates | 2016-12-01 | Danny | #64336 |

    Estimate per his request


    2016-12-12 | danny.n
    "Ha! Unfortunately it's not in my own office...yet :) You can call me on my cell phone (818) 321-5505. Talk to you soon, "
    2016-12-12 | danny.n
    "Hi Danny, I'm sorry, it's been so hectic. How about this Wednesday during my lunchtime? 1:15pm? "
    2016-12-12 | danny.n
    called.. lm. sent a text. sent f/u email again as well. been unresponsive.
    2016-12-07 | danny.n
    sk: 9:57am
    2016-12-06 | danny.n
    sent dr a f/u.
    2016-12-06 | danny.n
    sk: 7am
    2016-12-05 | danny.n
    sk: 8:21pm yest
    2016-12-02 | danny.n
    sk: 10:07am

    Leave a Comment:




    Initial Contact 
    Leads | 2016-11-28 | Danny | #63991 |

    Called. LM on vm. Sent initial email.


    2016-12-01 | danny.n
    "Hi Danny, I'm so sorry, I was so busy with the holidays, and have so many things I'm doing to start the new practice. Yes, I am interested and wanted to know what services you provide and what it all costs. It's my first time doing something like this, so I need a lot of guidance and information. Thanks, Karmen Massih, DDS, MDS Sent from my iPhone"
    2016-12-01 | danny.n
    called.. lm on vm. sent another f/u.
    2016-11-28 | danny.n
    sk: 11:22am

    Leave a Comment:




  • Domain Information
    Client Registrar
    Hosts Email
    Alias Info
    Registrar Info

    Milestones
    .360temp.com

    Intro & Gallery URL:
    Site Sucker & 301s:
    Site Username (subdomain):
    Map Domain in Pagely/WP:
    Customizer:
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    Please submit a task to create content.
    ADDITIONAL EMAIL TO:

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  • FTP / Logins
    Website Location:
    Godaddy / 360 Sites
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    Alias Info
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    Milestones
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    Add to Upwork
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    Additional Recipients:




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    Add new milestone to Upwork.com Add new milestone to Upwork.com
    Add Developer to Temp Site: 360developers 360developers103259
    ADDITIONAL EMAIL TO:



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  • MILESTONES
    Website Backup:
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  • Video Information
    Added to vendor DB
    Checked for alias
    Placed on site
    Declined (note reason why)
    Cancelled

    COMPANY
    Media Med
    Media Med Integrated
    3D4 Dental
    Optio: register w/client info
    Swarm
  • Facebook
    Account Access:
    Active
    Cancelled
    Google Plus
    Account Access: PIN: F/U: URL: Active
    Cancelled
    Twitter
    Twitter
    Active
    Cancelled

    ADDITIONAL EMAIL TO:



    ADDITIONAL EMAIL TO:




    Facebook
    Google
    Twitter
  • Blog Schedule
    Monthly
    None


    Notes

    After submitting the form, copy + paste the EDIT SUBMISSION URL on the thank you page here:



    Need topics? See a list of topics here.

    Initial Blog DQ
    Social Media Access

    Facebook

    Account Access:
    Active
    Cancelled

    Google Plus

    Account Access:

    PIN:
    F/U:
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    Active
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    Active
    Cancelled

  • Logo Milestones
    Intro:
    Concept:
    Approval:
    Sent Files:
    File URL: Decline to Use (note reason why):
    Cancelled

    ADDITIONAL EMAIL TO:





    Additional Recipients:



    Previous Concepts:
    Additional Recipients:

    Message for Client:
    Instructions to Place on Website (ticket)
  • Username: Password:
    Reviewed:
    Placed on Website:
    Cancelled


    Send Email Confirmation

    ADDITIONAL EMAIL TO:

    Reviewed:
    Active:
    Cancelled


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    CSR: Pagely Ticket Created:
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    Active/Completed:
    Cancelled


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    ADDITIONAL EMAIL TO:

  • Email
    HIPAA
    Regular Email

    Active
    Cancelled

    Inboxes Created:
  • BRC - Reputation Management
    Pending
    Active
    Placed on Site
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  • Marketing




    STEPS
    Ordered: 2017-06-01
    Account:
    Waiting for Live Website
    Ad Setup
    Test Ad
    Active
    Paused
    Cancelled
    SEARCH ENGINES
    Adwords
    Yahoo/Bing
    Remarketing
    Display (generic)
    Video
    Mobile
    Other Campaigns (see notes)
    SEO
    Pending
    Monitored by oDesk
    Paused
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    KEYWORDS

  • ORDERED/PAID
    Template



    Website
    2017-01-13
    2017-01-16
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    Fluid Responsive
    2017-01-13
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    Marketing
    2017-06-01
    2017-06-02
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    Facebook


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    Logo


    SPK

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    Email


    HIPAA Form


    SSL Security


    ADApt


    Others


    360 Plan



    Leads | 2017-10-10 | Danny | SEO Question


    Initial: Payments of
    Monthly:


    x

    Regular Price:

    Initial: Payments of
    Monthly:


    Regular Price:

    Initial: Payments of
    Monthly:

    COMMENTS:

    2017-10-10 | danny.n
    told dr recommendation of 50 hours a month at $25/hr. resent her the link to the onsite vs off-site again.
    Leads | 2017-08-07 | Danny | JULY STATS (PPC)


    Initial: Payments of
    Monthly:


    x

    Regular Price:

    Initial: Payments of
    Monthly:


    Regular Price:

    Initial: Payments of
    Monthly:

    COMMENTS:

    Leads | 2017-08-04 | Danny | Calendly – 8/8 at 1pm PST


    Initial: Payments of
    Monthly:


    x

    Regular Price:

    Initial: Payments of
    Monthly:


    Regular Price:

    Initial: Payments of
    Monthly:

    COMMENTS:

    Leads | 2017-05-25 | Danny | PPC Quote/Estimate Response


    Initial: Payments of
    Monthly:


    x

    Regular Price:

    Initial: Payments of
    Monthly:


    Regular Price:

    Initial: Payments of
    Monthly:

    COMMENTS:

    2017-06-01 | danny.n
    "Hi Danny, Thank you so much for clarifying. I appreciate taking the time. Ok, so maybe we can start with 500 and monitor like you said. How do I go about getting a new listing with google? "
    2017-06-01 | danny.n
    my response: Dr. Massih, Of course, you can start off with a lower budget. Your budget will determine your exposure coverage which relates to the amount of traffic. I would not go any lower than $500. $500/m budget will get you about half the amount of exposure you would for $1,000/m so it is all relative. And yes, it is a month to month basis. We do that because we want to make sure you get a good ROI to continue without any obligations. Marketing in general guarantees exposure but does not guarantee patients... that is the whole purpose of Marketing. With regards to the Map, this has to do with G+ Business Listing profile. If you have the previous owner, the best way is to see if you can claim and take over that listing working on off it. The alternative option is to create a new listing, get it claimed and verified with Google then start working on getting reviews. The more reviews you have, the better the listing is optimized in the future to prioritize in the designated map listing area. If the previous owner already has quite a # of reviews, its better to take over and update the profile with your info. Let me know. Thanks!
    2017-06-01 | danny.n
    "Hi Danny, Ok and it's month to month right? Do you think I can start off and get away with a little bit lower budget? Also, how do I get it so that people can search "massih orthodontics" in a map app and have my business show up? Right now it still shows the previous owners name."
    2017-06-01 | danny.n
    recommended $1k to cover up to 5 miles
    2017-06-01 | danny.n
    "Hi Danny, So for an ortho in Glendale, what would you recommend? "
    2017-05-31 | danny.n
    called.. lm. sent dr a f/u.
    2017-05-26 | danny.n
    "Thanks, Danny."
    2017-05-26 | danny.n
    my respnose: My apologies... Yes I am aware you re in Glendale. I mentioned Torrance on accident because I just got off the phone with a client from Torrance :) But yes, that is the gist of it. There are other factors involved as well such as # of keywords and it's variation. In your case, your specialty is specific vs a general dentist who may need to limit their keywords since it's very broad. Hope this helps clarify your question. If not, do let me know and I will do my best clarifying it via email or we can over the phone. Thanks!
    2017-05-26 | danny.n
    "Hi Danny, So if I understand correctly, higher budget just means bigger radius right? Also, I'm not located in Torrance. I'm in Glendale, ca. How does that change things? "
    Leads | 2017-05-25 | Danny | PPC Update


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    2017-05-25 | danny.n
    called spoke to dr. Gave new cc over the phone. Dr had some questions regarding budget cause she forgot how that works. Dr had to go see a patient but wants to talk next week. Told her I'll email her again so she can get a better understanding of how budget reflects traffic and what we do to adjust according to budget
    Leads | 2017-05-17 | Danny | PPC F/U


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    2017-05-17 | danny.n
    sk: 8:57am
    2017-05-17 | danny.n
    bcc'd Justin. Justin spoke to her last month while i was away.
    Leads | 2017-01-13 | Danny | Calendly Schedule – 1/13 Fri @ 2:45pm


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    2017-01-13 | danny.n
    had a long ph call with dr going over everything again. Gave her crash course on how SEO works and my recommendations for PPC whcih she shoudl do once site is launched. dr understands the benefits & will reconnect with me on this. Has too many things going on right now with the new practice. Dr bought practice from aunt so will be redirecting the domain to her new one and to preserve the SEO. Sent dr credentials to order online. Scheduled for interview next Monday at 1:30pm
    Estimates | 2016-12-14 | Danny | Phone Conference Ordered

    Gold


    Initial: 2 Payments of $1,999
    Monthly: $79


    Full Custom Design

    Designed from Scratch

    Mobile Responsive

    Matching Design | Auto Dial | Map

    Ownership

    Own the Custom Design We Create

    Exclusivity

    Design Will Be Exclusive to Your Area

    On-Site SEO

    Specialty Content | Search Submission

    Educational Library

    Get Access to Hundreds of Articles

    Appointment Alerts

    Multi-Platform (Email, Fax, Text)

    x includes all default features (pg 2)

    Regular Price:

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    COMMENTS:

    2017-01-13 | danny.n
    "Hi Danny, Thank you, Happy 2017 to you! And thanks for your prompt reply. It does somewhat answer my question. So please remind me again what exactly you do to focus on new patient acquisition. And I hope I'm not giving off an offensive tone, I just need things explained very simply because my brain is reeling from all of the forms, and decisions, and etc. that I've been dealing with for this practice. Also, can you please tell me if you guys allow online bill pay and appointment reminders for pts? Thanks!"
    2017-01-11 | danny.n
    sent long reply showing her 1 of our clients ortho that we're working on who switched to us. purpose is to show the portal part which is what sesame specializes in and how this client switched to us bc of issues with the website.
    2017-01-11 | danny.n
    "Hi Danny, My aunt uses sesame for her website now. Can you please outline for me what you offer that they don't? Or what they may offer that you don't? For example do you guys have an option for online bill pay? And are appointment reminders included in your package? Thanks!"
    2017-01-03 | danny.n
    sk: 10am
    2016-12-22 | danny.n
    told dr I undrestand and will touch base with him next year.
    2016-12-22 | danny.n
    "Hi Danny, To be honest, I have so many other things on my checklist to get ready to transition into this practice, I haven't made it down to the website yet. There are so many other things that I have to do first and am focusing on. It's something I definitely need and when the time comes I will definitely be in touch with you. Thanks for following up. Happy Holidays :)"
    2016-12-22 | danny.n
    sent dr a f/u per his request via email.
    2016-12-14 | danny.n
    "Hi Danny, sure :)"
    2016-12-14 | danny.n
    Told dr i'll touch base with her early next week via email.
    2016-12-14 | danny.n
    "Thank you, Danny, the call was very informative and illuminating. I'll take a look at this stuff. Karmen Massih, DDS, MDS Sent from my iPhone"
    Estimates | 2016-12-01 | Danny | Estimate Expired

    Gold


    Initial: 2 Payments of $1,999
    Monthly: $78


    Full Custom Design

    Designed from Scratch

    Mobile Responsive

    Matching Design | Auto Dial | Map

    Ownership

    Own the Custom Design We Create

    Exclusivity

    Design Will Be Exclusive to Your Area

    On-Site SEO

    Specialty Content | Search Submission

    Educational Library

    Get Access to Hundreds of Articles

    Appointment Alerts

    Multi-Platform (Email, Fax, Text)

    x includes all default features (page 2)

    Platinum

    Regular Price: $8,999

    Initial: 2 Payments of $2,999
    Monthly: $149

    Gold Package

    Everything on Gold Package Plus

    Premium SEO

    Analytics | Geo-Targeting | Meta Tags

    Educational Videos

    High-Quality Patient Education Videos

    Social Media Custom

    Facebook, Google Plus & Twitter

    Custom Blog

    Custom Website-Based Blog

    Logo Design

    Work with a Designer to Build a Logo

    includes all default features (page 2)

    Regular Price:

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    COMMENTS:

    2016-12-12 | danny.n
    "Ha! Unfortunately it's not in my own office...yet :) You can call me on my cell phone (818) 321-5505. Talk to you soon, "
    2016-12-12 | danny.n
    "Hi Danny, I'm sorry, it's been so hectic. How about this Wednesday during my lunchtime? 1:15pm? "
    2016-12-12 | danny.n
    called.. lm. sent a text. sent f/u email again as well. been unresponsive.
    2016-12-07 | danny.n
    sk: 9:57am
    2016-12-06 | danny.n
    sent dr a f/u.
    2016-12-06 | danny.n
    sk: 7am
    2016-12-05 | danny.n
    sk: 8:21pm yest
    2016-12-02 | danny.n
    sk: 10:07am
    Leads | 2016-11-28 | Danny | Initial Contact


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    2016-12-01 | danny.n
    "Hi Danny, I'm so sorry, I was so busy with the holidays, and have so many things I'm doing to start the new practice. Yes, I am interested and wanted to know what services you provide and what it all costs. It's my first time doing something like this, so I need a lot of guidance and information. Thanks, Karmen Massih, DDS, MDS Sent from my iPhone"
    2016-12-01 | danny.n
    called.. lm on vm. sent another f/u.
    2016-11-28 | danny.n
    sk: 11:22am