Laraway Family Dentistry

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    Profile ID: 102715




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    Start Cancellation







    YouTube Access Request 
    Notes | 2017-10-05 | Danny | #93612 |

    “Hello Optimised 360

    Could you plz assist us in obtaining access to our you tube acct which was on the website you created.We are not able to log in.
    Thank you.

    Asha Laraway”


    2017-10-05 | danny.n
    replied back to dr and others in the email that we don't offer Youtube as a product or service and that we didn't set it up. She may need to refer back to the previous company prior to switching over to us.

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    Cancellation – created separate GoDaddy 
    Notes | 2017-04-26 | Catherine C. | #74406 |

    Post removed, files backed up, jotforms removed, no emails.

    domain was still under our account. created separate GoDaddy acct and emailed doctor this info:

    Email associated with account: ashalaraway@gmail.com
    Customer ID: 155176567
    Username: laraway936
    Password: 360_Laraway
    PIN: 1477


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    Request Passwords 
    Notes | 2017-04-11 | Desirae.G | #73457 |

    Dr. Laraway emailed me & Danny requesting access to all passwords. I responded with “We are collecting all of the files for your website and will send to you and itvibes shortly.”


    2017-04-11 | belinda.t
    Rod is uploading files to dropbox. Will notify us when done.
    2017-04-11 | desirae.g
    Catherine will be sending the files.

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    cancel BRC closed
    Task: Website | 2017-04-05 | Catherine C. | #73013 |

    From ticket #72996. Cancel BRC for this client.


    2017-04-07 | jan.s
    The Business Review Central profile and user for Laraway Family Dentistry was deleted, closing task.

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    Stop All Charges closed
    Task: Accounting | 2017-04-05 | Danny | #72998 |

    2017-04-05 | chandra.t
    All charges stopped. Paused OM.

    Leave a Comment:




    Stop SEO closed
    Task: Website | 2017-04-05 | Danny | #72997 |

    Just please stop with Naveed


    2017-04-05 | justinn
    Notified Naveed

    Leave a Comment:




    Cancel All Products closed
    Task: Website | 2017-04-05 | Danny | #72996 |

    Belinda please cancel and send all login credentials & website files to Mr. Siva – siva@itvibes.com

    He will wait for our email to coordinate. Plase cc Dr. Asha.


    2017-04-26 | catherine.c
    cancellation steps completed. See note 4/26
    2017-04-11 | catherine.c
    files sent to Dr. Laraway, Mr. Siva
    2017-04-05 | danny.n
    "Danny Thank you for the quick response and your willingness to help us out and make the website transition smooth. I am including Kalyan kalyan@itvibes.com, Director Tech here to coordinate the next steps with you. Kalyan Please work with Danny on the migration and on any questions you may have. Regards, Siva (281) 636 4616"
    2017-04-05 | danny.n
    Stop BRC too.

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    Pending (Cancellation Notice) 
    Notes | 2017-04-05 | Danny | #72995 |

    Dr emailed and cc’d me along with Mr. Siva – siva@itvibes.com
    Told dr that we will officially cancel the account once everythign is situated on the other end and to have Mr. Siva confirm this with her so she can let us know to remove all charges and take site down to prevent any downtime.

    “To Optimised 360,
    Please discontinue all efforts on larawayfamilydemtistry.com and send all passwords for website,hosting,social media to Mr.Siva copied on this email.
    Thank you.

    Asha Laraway”


    Leave a Comment:




    Cancellation in Process 
    Complaint | 2017-03-28 | Danny | #72353 |

    “I am very concerned about lack of any activity from the website.The stats are awful.
    Im sorry to admit but the website still has “coming soon” all over the place even though i provided you with access to all vendors and their digital material.
    I just spent $4000 for your website to crash my previous results.
    Its seems I went from bad to worse.
    As I told you before we began.We are in an area where the results have to be exceptional or it doesnt work.
    Please send me passwords so I can give the website management to my previous company.
    We will need to design a new one and start from scratch.
    Thank you.

    Asha Laraway”


    2017-04-03 | alec.j
    Danny, we have asked Naveed to stop SEO job from April 1.
    2017-03-29 | danny.n
    f/u with Dr. Laraway to let me know the contact person so we can coordinate sending over the login along with anything they need so the transition is smooth for her.
    2017-03-28 | danny.n
    this is inevitable and we should let client go. Not fit with us & expects too much. Client has this history of changing companies if no results within a month. I have tried fending this off in the past. Replied back to dr letting her know that i respect her decision and will coordinate to provide files and credentials. Asked her to give me the contact person over there so i can have support coordinate with her.

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    Billing “Zero tolerance for theft” 
    Complaint | 2017-03-09 | Danny | #71098 |

    Dr emailed me below with the title “Zero tolerance for theft” last night:

    “I need to receive a refund back to my card immediately.
    You have shady billing practices and nobody has bothered to call me.
    I am very upset and disappointed.
    What is going on here?
    Asha Laraway”

    I responded back last night if this is related to the other billing email the other day which I had responded to her already. Not sure if she got it. Basically she was charged twice and it was because in Feb, her credit card was declined. Told her I will talk to Accounting to verify 1st thing tomorrow morning. Told her if she can be specific with what she is saying so i can take a look further into it.

    Spoke to Chandra, she looked at the transaction and everything is in line. She sent me her transactions which responded back just now showing her the transaction.

    NOTE: Dr has a history of this type of reaction and response to me/team. Dr is very nice but has days where everything is fine and appreciative and another day gets things out of control. Been dealing with this since dr switched to us in Nov last year. Dr switched cause she wasn’t happy with the other company. Dr loved the site, there were some issues during the design process that was not on our end but on hers but it was situated after it was explained. Dr started marketing as well in/around Dec… a month later in Jan, she complained about no results and wanted to cancel. I pointed out to her that it just started and this is when i realized that it is a trend that she has where she just switch companies. Dr agreed and understood to stay after i pointed out to her that if she keeps switching like this, she will not get the result she’s looking for with SEO which needs to be consistent. Been working with Dr all of Feb on changes and suggestions that i’ve recommend. Dr was very appreciative throughout… until recently this again with the billing where she made a big deal here.


    2017-03-10 | danny.n
    f/u with her to confirm that she got my responses and that it is rectified on her end so there is no misunderstanding.
    2017-03-09 | danny.n
    told her i will fwd that email I had sent the other day regarding the billing.
    2017-03-09 | danny.n
    "I have not received a response re the billing Please resend. Asha Laraway "
    2017-03-09 | danny.n
    also called the office before I replied back with the transaction evident for jan/feb to show the cc decline and approval. dr was with a patient.

    Leave a Comment:




    Billing question closed
    Task: Accounting | 2017-03-07 | Danny | #70927 |

    please review and let me know.

    “I noticed you have been charging me more frequently than once a month.
    For instance there were charges on Feb 16 and now again today.
    That also happened in Dec/Jan.
    Please explain.
    I agreed to $1300 plus $78 maintenance fee-PER MONTH

    Asha Laraway”


    2017-03-08 | chandra.t
    February 15 charge was for payment due February 6, client is not double billed.

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    Add to Articles Page closed
    Ticket: Website | 2017-03-06 | Danny | #70903 |

    http://larawayfamilydentistry.com/articles/

    “Please post someplace

    http://www.menshealth.com/health/diy-teeth-straightening?utm_source=t.co&utm_medium=Social&utm_term=826524103&utm_campaign=Men%27s%20Health

    Asha Laraway”


    2017-03-07 | sanjay.d
    Ticket has been completed. Closing ticket.
    2017-03-07 | sanjay.d
    New Article link added in Articles page.

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    Add YouTube video closed
    Ticket: Website | 2017-03-01 | Danny | #70594 |

    please add this video to this page in addition to what’s already there
    http://larawayfamilydentistry.com/safe-amalgam-removal/


    2017-03-02 | catherine.c
    Ticket has been completed. Closing ticket.
    2017-03-02 | catherine.c
    Video added. Emailed completed.

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    Please Set Up BRC closed
    Task: Social | 2017-02-27 | Justin | #70369 |

    Please set up, send credentials after

    and add a link to the Reviews Page.


    2017-03-03 | jan.s
    The Business Review Central profile for Laraway Family Dentistry passed review. Followed up via email to provide updates as well, closing task.
    2017-03-03 | jan.s
    The Business Review Central profile for Laraway Family Dentistry was submitted for review. Used current information from their website. Unable to pull 10 reviews due to scarcity. Uploaded 7 reviews from Google+ and Yelp, currently waiting for results.

    Leave a Comment:




    New Order – Reputation Management Promotion closed
    Task: Accounting | 2017-02-27 | Justin | #70367 |

    Rep Management: $100/m
    **6 Months Free – recurring should start 8/27/17


    2017-02-27 | chandra.t
    Set to charge 8/27/17.

    Leave a Comment:




    Rep Management Promotion 
    Marketing | 2017-02-27 | Justin | #70328 |

    Hello,
    I thought you told me there was no such thing as reputation management.
    I have mentioned our “yelp” issues to you.
    Can you help us with that ?
    What does your reputation management include?
    Thank you.

    Asha Laraway


    2017-02-27 | justinn
    LM & Texted doctor on her cell - called office as well - emailed client back to call me

    Leave a Comment:




    PPC Adjustment closed
    Task: Website | 2017-02-22 | Danny | #70015 |

    Chan, I bought some time with the client so she doesn’t cancel.

    Can you push her budget a bit more to get more clicks so she can get some type of results? She’s giving it till April’ish. Please monitor it until end of March and push it back to where we usually allocate for ppc clients. LMK.

    She’s gonna go with some of my recommendations by putting some promo/pricing in the ad like her competitor to try to get more clicks.. I will send over to you when ready.


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    Continue PPC/SEO 
    Marketing | 2017-02-21 | Danny | #69903 |

    “”Dont pause but let me know if you are able to do targeted SEO. I have to much contact with other local dentists/staff.Its frustrating when they brag how their on line activity is picking up.Lets give it the 3 months but April is going to be here soon and thats the magic month. If you have any other ideas let me know. Remember there are two dentists in here (my husband and i ) so if we are not both busy i get very frustrated. Asha Laraway “”


    2017-02-21 | danny.n
    see all previous note/post.

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    PPC Adjustments closed
    Task: Website | 2017-02-21 | Danny | #69899 |

    Push her budget towards Dental Implants and Denture. Get her top position (currently i don’t see it or its at the bottom).

    She’s on the verge of canceling. Please revise and send me screenshots for each of these 2 keywords


    2017-02-21 | danny.n
    Dr's reply ""Dont pause but let me know if you are able to do targeted SEO. I have to much contact with other local dentists/staff.Its frustrating when they brag how their on line activity is picking up.Lets give it the 3 months but April is going to be here soon and thats the magic month. If you have any other ideas let me know. Remember there are two dentists in here (my husband and i ) so if we are not both busy i get very frustrated. Asha Laraway ""
    2017-02-21 | chandra.t
    Adjusted campaign, sent Danny screenshots.

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    Additional SEO/PPC Complaint 
    Complaint | 2017-02-21 | Danny | #69898 |

    “I have done zoc doc before
    It was not a good choice as most patients scheduling were our own already existing patients.

    Also the very few new patient we obtained through zocdoc had insurance and for that i dont need to pay because we already are in network with over 10 companies and patients find us through their insurance page.
    Zoc doc optimises words like:met life dentist,or delta insurance dentist.

    Thats why we have local med scheduling system.
    Its a lot more affordable.

    We are looking for marketing of FEE FOR SERVICE PATIENTS.
    That is the competition
    I have been explaining this to you from the beginning.
    Im not sure how else to put it.
    We need targeted in line marketing where the clicks are selectively presented to patients whos median income is over $75,000 and they do not have dental insurance.
    I have found a company which does specifically that.
    Please send me the date on which the seo efforts we just made a payment for expires.

    By the way I have had my phone on since I left the practice at 2 pm and left you 2 messages.
    Also sent you a couple of emails early this week requesting a telephone call.
    Im sorry but I have to keep trying until I find a company which can deliver.
    I usually give a company a year but i have began to realize that if things don’t look good from the beginning then its usually as good as it gets.
    I have not seen any fresh content or new blogs on our website with the exception of the ones i had sent you.

    This was my concern from the beginning-you make your money on the website and after that its gravy for you which you may not care about.
    This practice is my livelihood so I care a lot.
    April is the month when dental patients spend the most on services because thats when they get their tax refunds.
    Im need to be gearing up for that.
    Thank you.
    Asha Laraway”

    My Response:

    Dr. Laraway,
    I understand your concerns and respect your decision.

    We don’t just develop the site and leave our client’s hanging they way you think when it comes to the Marketing aspect. Your AD is visible whenever you research so it is in front of all the audience in/around your area looking for a dentist. This is the Google Adwords.

    For SEO, it’s only been less than 2 months which is definitely not enough time for results. Like I had previously mentioned, if you keep changing, this will restart the entire SEO process.

    Per your request, below are the billing cycle for your SEO & PPC. Please let me know how you would like to proceed in that regards.

    SEO: 6th each month (SEO started Dec 6th)
    PPC: 6th each month (PPC activated Jan 6th)

    As you can see, the PPC only active for a little over a month. Generally, it’s around the 2nd month that you should see some results and it picks up more.

    Would you like to pause the SEO and PPC on March 6th?

    Thank you and I will await your instructions, Dr. Laraway. I also see you sent me another email, I will respond to that one next.


    2017-02-22 | danny.n
    Told dr that we can't do anything against google's policy. If the other company claim they can do that targeting people's address sending ads, an option is to just do it with them to give it a try since it works independently from her website service (offering this because dr has high expectations)
    2017-02-22 | danny.n
    "Yes please make changes you mentioned. Quoting fees is something I have always wanted to do but it can be seen as "price fixing" and therefore Texas board frowns on it.Im willing to do it if you think it will help. I will have Robi send you prices for most services tomorrow. Lets see if i get a letter from the board. Last time I put an ad: One visit zero pain we are a 10-they had me take it down because the board said that there is no such a thing as painless dentistry. I told them there is.Its called intravenous sedation and doing all treatment in one visit thats how we do dentistry. I couldnt win. The company im talking to about targeted seo is the company that finds the targets and then their computer adresses and sends ads to them. It may be against google rules but until google figures it out they are making big bucks on this. Check Clear choice ads. I know they have a huge monthly budget but perhaps if we can accomplish one tenth of what they are doing it will still help. Thanks. Asha Laraway "
    2017-02-22 | danny.n
    "Thats great.We show before Dr.Guy Lewis-thats an accomplishment since he is the dinosaur and the dental king of the woodlands. ( lovethatsmile.com) Asha Laraway "
    2017-02-21 | danny.n
    told dr that it is against Google's ad policy and it is not possible to target based on age or income. The only way to do that is to do direct mail marketing which i pointed out the address list to purchase. Showed her screenshots of her Ad for both Dental Implants and Dentures. Suggested to her to include pricing cause 1 of her competitor above her #1 position has a prominent ad with pricing for the procedure. Also suggested to dr to move the 5 featured buttons at the bottom of her site towards the header so it is more prominent.
    2017-02-21 | danny.n
    "Danny, Please let me know if you can do targeted seo and ppc.So we are not wasting time and $ showing our add to people who will come in from insurance page anyway. Our target patient would be: Lives within 15 miles from office Income over $60k or retired No dental insurance Searching :dental implants or dentures. Thank you. Im anxious because local dentists are reporting a spike in new patient calls.Local oil companies are hiring again. This is the time to be agressive with online marketing. Anything you can do to help us ? Asha Laraway"
    2017-02-21 | danny.n
    "Dont pause but let me know if you are able to do targeted SEO. I have to much contact with other local dentists/staff.Its frustrating when they brag how their on line activity is picking up.Lets give it the 3 months but April is going to be here soon and thats the magic month. If you have any other ideas let me know. Remember there are two dentists in here (my husband and i ) so if we are not both busy i get very frustrated. Asha Laraway "

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    SEO and PPC 
    Complaint | 2017-02-17 | Danny | #69711 |

    “It has been a few weeks so we have had a chance to observe your performance and have had other companies evaluating the site.
    I know we have gained some ground in the organic section but we are not seeing any activity which would demonstrate good performance in PPC.
    We still have a landing page on implants by another company (Houston Chronicle-Hearst media).
    We have not received any reports from you to show activity.
    We are tracking things ourselves though.
    As I mentioned to you many times before:The Woodlands is a very highly competitive area.
    We are looking for above average players to help us with our marketing efforts.
    The only new patients we are seeing are from insurance or referred by other patients.Since January 1 we have not had even one person come out to say: I picked you from the internet.
    We will spend the next week correcting all the mistakes on the website and we will be moving our business back to our local Woodlands on line seo.
    Its really to bad because my husband is buying another dental office (in Crosby) and keeps asking me if I have finally found that stellar performance so he could use it at the new practice.
    Please send me the date on which the payment we just paid ends.
    Thank you.

    Asha Laraway”


    2017-02-17 | danny.n
    sent dr a long response regarding this. She previously made the switch from other company with this same issue. I pointed out to her its only been 2 months with SEo and it takes time. told her that if she keeps switching again, it messes up the SEO and she will not get results anywhere. Told her that I have sent her data last month which I will fwd to her that email again so she can see. Told her we are aware the woodlands is competitive and that i pointed out to her how we know SEO since even our site has good ranking targeting a larger group (internationnally).
    2017-02-17 | danny.n
    had a scheduled call today to discuss. Called dr, lm on her cell. She called back a few times but i was on another line.

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    Un-pause OM 
    Marketing | 2017-02-15 | Chandra | #69502 |

    Account is current, un-paused campaign.


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    Pause OM 
    Marketing | 2017-02-13 | Chandra | #69339 |

    Past due, paused OM campaign.


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    Past Due 
    Accounting | 2017-02-13 | Chandra | #69338 |

    Email past due $1378 for OM and web.


    2017-02-15 | chandra.t
    Robi updated CC via phone (MasterCard ending in 9920), paid past due.

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    Error Page closed
    Complaint | 2017-02-01 | Danny | #68524 |

    “Im not happy!

    Asha Laraway”


    2017-02-02 | desirae.g
    Fixed the error and notified client. Closing.
    2017-02-02 | desirae.g
    Fixed the error and notified client. Closing.
    2017-02-02 | desirae.g
    I found the problem and am fixing immediately.
    2017-02-01 | danny.n
    dr emailed me and desirae regarding this.
    2017-02-01 | danny.n
    i checked on my phone. couldn't locate it. asked dr which page is this.

    Leave a Comment:




    PPC Adjustment (keywor) closed
    Task: Website | 2017-01-30 | Danny | #68225 |

    “Perhaps we could exchange same day crowns for “dentures” and specialty dentures
    Same day crowns are no longer money makers (i have found a lab for $35 per crown and it costs $200 to make them in office.
    Dentures are because they ussually lead to implants.
    Thank you Danny.
    Asha.


    2017-01-30 | chandra.t
    Paused "crowns" ad group and created "dentures" ad group in its place.

    Leave a Comment:




    Fix iPad/tablet version closed
    Task: Website | 2017-01-27 | Desirae.G | #68144 |

    The red “Schedule Online” button covers the welcome text. Please move this button to be right above the welcome section and rotate the button to the right so it is not sideways (see below)


    2017-01-30 | developerbrijesh
    i have move the schedule online button left to right above the welcome section please check

    Leave a Comment:




    PPC Stats closed
    Task: Sales | 2017-01-27 | Danny | #68140 |

    Chan, how is her campaign doing?

    Can you remind me the keywords and the details of the campaign. Give me her Clicks/impression and when it was started. Thanks.


    2017-01-27 | danny.n
    Sent Dr. stats: 136 c and 2,145 imp. Told dr that campaign only active for less than a month and she's getting a lot of exposure and to keep it.

    Leave a Comment:




    Web Edits (PLEAES EXPEDITE!) closed
    Task: Website | 2017-01-26 | Desirae.G | #68056 |

    MOBILE; HEADER
    -add the red “Schedule Online” button below the menu and above the “welcome to laraway family dentistry”
    -remove the last phone # as it is repeating (see screenshot below)

    MOBILE; SERVICES
    -font color of sub-menu items are too dark; please change to white and INDENT the sub-menu list (see screenshot below)

    MOBILE; MENU
    -increase size of font for menu items


    2017-02-02 | developerbrijesh
    Done please check
    2017-02-01 | catherine.c
    Please move "The" to next line for The Woodlands.
    2017-02-01 | developerbrijesh
    done please check.
    2017-01-31 | desirae.g
    Brijesh, the word "Landline" should be NEXT TO the phone # 936-321-1477 please fix ASAP
    2017-01-30 | developerbrijesh
    we have moved phone number to next line. and "Schedule Online" button is also red. please check
    2017-01-27 | desirae.g
    Brijesh, my instructions above for adding the "Schedule Online" button specifically said RED. Please fix ASAP.

    Also, the phone number 936-321-1477 needs to be moved to the next line.
    2017-01-27 | developerbrijesh
    all points done please check.

    Leave a Comment:




    Domain Transfer closed
    Task: Technical | 2017-01-17 | Danny | #67343 |

    Please coordinate with Dr. Laraway and John to transfer domain to our GoDaddy account.

    Dr had a renewal letter from DELUXEHOSTING.com but shows OFFICITE as ADMIN. See attached renewal letter. I told Dr. to jsut renew it for now since it is almost expiring and in meantime we will coordinate to transfer it to our GoDaddy acct.

    renewal
    2017-02-02 | desirae.g
    Update - Domain has successfully finished transferring. Closing this task.
    2017-01-31 | desirae.g
    Update - Spoke with Liquidweb regarding expiration of domain email; they said they were not able to help since the domain is with Deluxe Hosting and that email was an error. Spoke to Deluxe Hosting to clarify and Dr. does NOT need to extend the register of her domain so long as the domain transfer has been initiated. Will let client know.
    2017-01-27 | desirae.g
    Update - Domain transfer has been rejected by registrar; I think the EPP code expired. I had Deluxe Hosting resend another code to Dr. Laraway and emailed her requesting to forward me that email. Also called and left vm for her.
    2017-01-26 | desirae.g
    Update - Dr. Laraway has sent me all codes needed to proceed with domain transfer. Waiting 7 days for registrar to approve.
    2017-01-26 | desirae.g
    Update - Called the office to reach Dr. Laraway and she was with a patient. I sent her an email requesting to call me in regards getting the EPP code to finish the domain transfer.
    2017-01-23 | desirae.g
    Update - I logged into Deluxe Hosting to change registrar email. Sent the EPP code to Dr. Laraway's email and requested for her to forward to me.
    2017-01-23 | desirae.g
    Update - response from Officite:
    The domain is no longer in our account. We released the domain back on August 9, 2013. Once the domain was in your particular registrar you have access to change the contact information for the domain. We are not able to do this on your behalf.

    Will advise Dr. Laraway to contact ENOM, INC to change the registrar email.
    2017-01-20 | desirae.g
    Update - sent an email to Officite (their registrar) to change the registrar email, which is where the EPP code was sent. I have included Dr. Laraway on the email as well.
    2017-01-20 | desirae.g
    Update - Dr. Laraway has renewed her domain. I have logged into her domain account to send her the EPP code and have advised her to forward me any emails from Deluxe Hosting so I can proceed with domain transfer.
    2017-01-19 | desirae.g
    Update - Dr. Laraway said she sent the check to pay for renewing the domain. Domain hosting site still says that domain is not renewed yet. I should wait to transfer until it has officially renewed, correct?
    2017-01-18 | desirae.g
    I will email John and Dr. Laraway to confirm when they have renewed the domain so I can initiate domain transfer.
    2017-01-17 | danny.n
    For now I told her to renew it since it is coming up soon. The renewal is for Registrar not hosting although its from "Deluxe Hosting".
    2017-01-17 | desirae.g
    Danny, did Dr. Laraway change her mind about hosting her own domain? Just want to make sure since I know we had suggested for her to keep it where it is.

    Leave a Comment:




    Happy With the Website/Project 
    Notes | 2017-01-17 | Danny | #67339 |

    “Hello Danny,
    Thank you for the awesome website.We will keep tweaking it as time goes by.
    Regarding the domain names I purchased from godaddy.Do you have the passwords for go daddy from John? If not I will need to contact him.
    Regarding the hosting of Laraway dentistry.com
    Am I supposed to pay the liquid web bill?

    Asha Laraway”


    2017-01-17 | desirae.g
    Danny, I emailed Dr. Laraway and John all of the credentials that were sent to be (by John) back when we started this project. Let me know if you need me to clarify with her.

    Leave a Comment:




    Phone Call 
    Notes | 2017-01-12 | Desirae.G | #67070 |

    Scheduled a phone call with Jaime for today @ 4pm


    2017-01-12 | desirae.g
    Called Jaime but the office was closed. Will call again tomorrow. Also sent an email.
    2017-01-12 | desirae.g
    FYI Danny, I requested a review :)

    Leave a Comment:




    Web Edits via Phone Call closed
    Ticket: Website | 2017-01-10 | Desirae.G | #66860 |

    -remove “Patient Forms” red button

    Header:
    -replace 936-900-4988 with 936-446-6744 and add “call or text” to the right of phone #
    -add “landline” to the right of 936-321-1477

    Office Hours / Connect / About box:
    -remove “General Dentist” under both dr. names

    Services, Teeth:
    -move “Whitening” post to the bottom of list


    2017-01-13 | catherine.c
    Emailed doctor.
    2017-01-13 | catherine.c
    red button removed.
    2017-01-12 | catherine.c
    all complete..waiting on red button.

    Leave a Comment:




    Fillable Forms closed
    Task: Other | 2017-01-10 | Desirae.G | #66849 |

    Dr. Laraway inquired about fillable forms online. She would like to speak with you regarding that please call her cell 936-900-4988


    2017-01-10 | danny.n
    Ticket has been completed. Closing ticket.
    2017-01-10 | danny.n
    spoke to dr. - pointed out to her that she already has a fillable one setup through ident which integrates directly into her practice management software. she was not aware and is satisfied with what's there.

    Leave a Comment:




    Add Keywords closed
    Task: Sales | 2017-01-10 | Danny | #66833 |

    Chan, can you add below. I responded telling dr that some of these keywords may not be approved due to low search volume but we will try. Just let me know. Thx!

    “Hello,
    dental implant
    same day dental crowns
    sedation dentist
    wisdom teeth
    teeth clenching,grinding
    jaw pain
    Thanks
    Asha.”


    2017-01-11 | chandra.t
    Sent Danny screenshots.
    2017-01-10 | chandra.t
    Added to campaign.

    Leave a Comment:




    Revisions & Mobile Issue? closed
    Ticket: Website | 2017-01-09 | Danny | #66716 |

    “Thank you for launching the website
    1.It is NOT the same on mobile as it is on desk top
    That has always been my concern as I have had other companies do the same:color is same but lay out is all entirely different.
    2.None of the comments I had made and corrections I requested before Christmas had been made.
    It’s very dark and hard to read small print.
    Once the patient is off the main page let’s have white background and black larger print so one can actually see it.
    Nowhere does it say same day crowns
    Please follow the hand written two pages I sent you with everything on it.
    The jva video you put there is a dentist resource education not for patients
    The one for icat is very long
    Please take the BPA free grandioso out.As I said in my previous email it’s by GC not Kerr
    Jaime will make sure to coordinate changes with you next week.
    Asha.
    Sent from my iPhone”


    2017-01-12 | desirae.g
    I have discussed these concerns with Dr. Laraway and she is sending me other website edits. Closing.
    2017-01-09 | desirae.g
    I have received this email from Dr. Laraway and tried to reach Jaime on the phone to discuss the website edits he sent me along with these concerns. Dr. Laraway had advised me to speak with Jaime for website edits from here on out. Jaime was not available at the time of my phone call.

    Leave a Comment:




    welcome letter emailed 
    Marketing | 2017-01-06 | Alec J. | #66629 |

    Leave a Comment:




    Contact form is off closed
    Ticket: Website | 2017-01-06 | Justin | #66618 |

    http://larawayfamilydentistry.com/dental-implants/


    2017-01-06 | catherine.c
    Ticket has been completed. Closing ticket.
    2017-01-06 | catherine.c
    Emailed doctor.

    Leave a Comment:




    Broken Links closed
    Ticket: Website | 2017-01-06 | Justin | #66617 |

    http://larawayfamilydentistry.com/emergency-dental-work/ Too Many Requests 429
    http://larawayfamilydentistry.com/dental-implants/ Too Many Requests 429
    http://larawayfamilydentistry.com/sedation-dentistry/ Too Many Requests 429
    http://larawayfamilydentistry.com/adult-orthodontics/ Too Many Requests 429
    http://larawayfamilydentistry.com/general-dentistry/ Too Many Requests 429
    http://larawayfamilydentistry.com/cosmetic-dentistry/ Too Many Requests 429
    http://larawayfamilydentistry.com/wp-admin Too Many Requests 429


    2017-01-10 | catherine.c
    No errors/broken links visible. All services links are working.
    2017-01-09 | justinn
    Under Services, go to Other Services and you will see it
    2017-01-06 | catherine.c
    How did you get to these pages?

    Leave a Comment:




    SEO Ranking 
    Notes | 2017-01-06 | Justin | #66616 |

    WooRank: 64
    Ranking: Not in 1st 2 pages


    2017-01-06 | justinn
    Dental Implants Page Receives an A
    2017-01-06 | justinn
    improved to 64.8

    Leave a Comment:




    Mobile closed
    Ticket: Website | 2017-01-05 | Desirae.G | #66583 |

    Please remove the fixed red buttons for MOBILE VERSION ONLY


    2017-01-05 | rod.l
    Ticket has been completed. Closing ticket.

    Leave a Comment:




    Going Live Items closed
    Task: Social | 2017-01-05 | Desirae.G | #66579 |

    1. Please add domain(s) to statuscake.com
    2. Complete 301 Redirects
    3. Setup Analytics & Reporting

    Use Tools > Safe Redirect Manager

    larawayfamilydentistry.com/
    larawayfamilydentistry.com/about-us/
    larawayfamilydentistry.com/about-us/our-technology-equipment/
    larawayfamilydentistry.com/about-us/texas-teaching-center-engel-institute/
    larawayfamilydentistry.com/our-services/
    larawayfamilydentistry.com/our-services/safe-mercury-amalgam-filling-removal/
    larawayfamilydentistry.com/our-services/dental-implants/
    larawayfamilydentistry.com/our-services/all-on-4-full-arch-restoration/
    larawayfamilydentistry.com/our-services/extractions-and-wisdom-teeth/
    larawayfamilydentistry.com/our-services/sedation/
    larawayfamilydentistry.com/our-services/jaw-pain-treatment/
    larawayfamilydentistry.com/patient-information/
    larawayfamilydentistry.com/patient-information/dental-insurance/
    larawayfamilydentistry.com/patient-reviews/
    larawayfamilydentistry.com/news/
    larawayfamilydentistry.com/contactlocation/
    larawayfamilydentistry.com/contactlocation/emergency-dental-work/
    larawayfamilydentistry.com/author/ashalaraway/
    larawayfamilydentistry.com/wp-content/uploads/Laraway-New-Patient-Form.pdf
    larawayfamilydentistry.com/50-iv-sedation-september-2016/
    larawayfamilydentistry.com/category/promotion/
    larawayfamilydentistry.com/wisdom-teeth-removal-10-off-iv-sedation-for-august-2016/
    larawayfamilydentistry.com/phthalates-keeping-your-home-chem-safe/
    larawayfamilydentistry.com/category/health/
    larawayfamilydentistry.com/2015-end-of-year-specials/
    larawayfamilydentistry.com/category/dental-services/
    larawayfamilydentistry.com/category/dentist-in-the-woodlands/
    larawayfamilydentistry.com/category/family-dentist/
    larawayfamilydentistry.com/category/general-dentist/
    larawayfamilydentistry.com/free-tmj-workup/
    larawayfamilydentistry.com/free-dental-cleaning-exams-for-veterans-in-november/
    larawayfamilydentistry.com/thanksgiving-canned-food-drive/
    larawayfamilydentistry.com/november-special-surgical-implant-placement-699-over-2000-value/
    larawayfamilydentistry.com/study-shows-the-reality-of-sugar-addiction/
    larawayfamilydentistry.com/category/dental-science/
    larawayfamilydentistry.com/free-dental-cleaning-for-uninsured-children/
    larawayfamilydentistry.com/news/page/2/
    larawayfamilydentistry.com/news/page/3/
    larawayfamilydentistry.com/news/page/4/
    larawayfamilydentistry.com/news/page/5/
    larawayfamilydentistry.com/author/ashalaraway/page/2/
    larawayfamilydentistry.com/author/ashalaraway/page/3/
    larawayfamilydentistry.com/author/ashalaraway/page/4/
    larawayfamilydentistry.com/author/ashalaraway/page/5/
    larawayfamilydentistry.com/should-i-wear-a-mouthguard-are-you-an-athlete/
    larawayfamilydentistry.com/giveaway2015/
    larawayfamilydentistry.com/dos-donts-good-nutrition/
    larawayfamilydentistry.com/water-distilled-reverse-osmosis/
    larawayfamilydentistry.com/nature-vs-nurture-smiles/
    larawayfamilydentistry.com/is-fluoride-safe-for-kids/
    larawayfamilydentistry.com/category/uncategorized/
    larawayfamilydentistry.com/use-prophylactic-antibiotics-prior-dental-procedures-patients-prosthetic-joints/
    larawayfamilydentistry.com/category/health/page/2/
    larawayfamilydentistry.com/oral-devices-obstructive-sleep-apnea/
    larawayfamilydentistry.com/category/dental-services/page/2/
    larawayfamilydentistry.com/category/dental-services/page/3/
    larawayfamilydentistry.com/category/dental-services/page/4/
    larawayfamilydentistry.com/category/dentist-in-the-woodlands/page/2/
    larawayfamilydentistry.com/category/dentist-in-the-woodlands/page/3/
    larawayfamilydentistry.com/category/dentist-in-the-woodlands/page/4/
    larawayfamilydentistry.com/gingivitis/
    larawayfamilydentistry.com/category/family-dentist/page/2/
    larawayfamilydentistry.com/category/family-dentist/page/3/
    larawayfamilydentistry.com/category/general-dentist/page/2/
    larawayfamilydentistry.com/category/general-dentist/page/3/
    larawayfamilydentistry.com/category/general-dentist/page/4/
    larawayfamilydentistry.com/wp-content/uploads/DentalUninsuredKids.pdf
    larawayfamilydentistry.com/oil-pulling-meaning-behind-madness/
    larawayfamilydentistry.com/dangers-clenching-grinding/
    larawayfamilydentistry.com/mercury-toxicity-scam-anti-amalgamists-swindle-people/
    larawayfamilydentistry.com/using-hand-held-dental-x-ray-devices-ensuring-safety-patients-operators/
    larawayfamilydentistry.com/5-steps-pets-dental-health/
    larawayfamilydentistry.com/celebrities-common/
    larawayfamilydentistry.com/whats-the-deal-with-that-colored-paper-you-make-me-bite-on/
    larawayfamilydentistry.com/tmj-dysfunction-and-your-dental-health/
    larawayfamilydentistry.com/does-your-bite-feel-off/
    larawayfamilydentistry.com/fixing-that-gap-in-your-teeth/
    larawayfamilydentistry.com/are-you-an-athlete-here-are-five-reasons-you-should-wear-a-mouthguard/
    larawayfamilydentistry.com/thumb-sucking-harmless-habit-or-potential-problem/
    larawayfamilydentistry.com/assessing-and-treating-your-risk-for-tooth-decay-can-prevent-future-occurrences/
    larawayfamilydentistry.com/braces-have-come-a-long-way-says-vanna-white/
    larawayfamilydentistry.com/we-believe-in-second-chance/
    larawayfamilydentistry.com/facts-you-should-know-about-gum-disease/
    larawayfamilydentistry.com/banish-bad-breath/
    larawayfamilydentistry.com/the-top-ten-main-causes-of-bad-breath/
    larawayfamilydentistry.com/how-to-impress-supermodel-bar-refaeli/
    larawayfamilydentistry.com/milk-good-bad-and-the-ugly/
    larawayfamilydentistry.com/snoring-and-sleep-apnea-snooze-or-loose/
    larawayfamilydentistry.com/5-reasons-to-consider-clear-orthodontic-aligners/
    larawayfamilydentistry.com/pregnancy-and-oral-health-what-expectant-moms-need-to-know/
    larawayfamilydentistry.com/the-truth-about-thumb-sucking/
    larawayfamilydentistry.com/the-scare-that-made-iron-chef-cat-cora-believe-in-mouthguards/
    larawayfamilydentistry.com/say-goodbye-to-metal-and-hello-to-tooth-colored-fillings/
    larawayfamilydentistry.com/gum-disease-diabetes-two-diseases-with-a-common-enemy-you/


    2017-01-17 | catherine.c
    checked redirects. closing.
    2017-01-17 | developerbrijesh
    we have add 301 Redirects please check

    Leave a Comment:




    Email: Your Website is Live 
    Design | 2017-01-05 | Desirae.G | #66578 |

    Hello Dr. Laraway, John, and Jaime

    Congratulations! Your website is live and accessible to the public.

    Please take a look at your initial website and let us know of any questions you might have. You can submit a ticket by going to your dashboard and filling out the form.

    URL: http://larawayfamilydentistry.com

    If you would like to make changes to the website in the future, you may always log in by going to the bottom of your website and clicking “Login.” You can always submit a ticket on the dashboard as well. We welcome any questions regarding the website editor.

    Also, we are currently working on the website edits that were discussed over the phone yesterday. I will let you know once those have been completed.

    Thank you!

    Desirae
    desirae.g@optimized360.com


    Leave a Comment:




    DNS 
    Notes | 2017-01-05 | Desirae.G | #66574 |

    larawayfamilydentistry.com. 300 IN A 207.55.248.15 Edit Delete
    ftp.larawayfamilydentistry.com. 300 IN CNAME larawayfamilydentistry.com Edit Delete
    mail.larawayfamilydentistry.com. 300 IN CNAME larawayfamilydentistry.com Edit Delete
    www.larawayfamilydentistry.com. 300 IN CNAME larawayfamilydentistry.com Edit Delete
    emaildefense.larawayfamilydentistry.com. 3600 IN A 207.55.248.15


    Leave a Comment:




    Old MX record & IP 
    Notes | 2017-01-05 | Desirae.G | #66546 |

    10 larawayfamilydentistry.com 207.55.248.15 5 min Blacklist Check SMTP Test

    207.55.248.15


    Leave a Comment:




    2nd Installment closed
    Task: Accounting | 2017-01-05 | Danny | #66545 |

    Chan, please process the 2nd installment for her Website. They are going live today.

    Also, I’ll let you know when to activate the PPC and SEO along with the charges for this as well. Thanks.


    2017-01-05 | chandra.t
    Charged 2nd installment.

    Leave a Comment:




    Go Live – Domain Renewal closed
    Task: Technical | 2017-01-05 | Danny | #66521 |

    Desirae, please go live by coordinating with Dr. Laraway or Jaime per their request below.
    Let me know once it is live so I can start the PPC/SEO
    Lastly, the domain. Please either give instructions to go live or ask for her credentials within GoDaddy to reconfigure for her. Also make sure she renews the domain cause its set to expire at the end of January.

    “Hello,
    Thank you for taking the time with Jaime to finalize our website.
    We will be making changes as we go along and adding more videos but let’s get this thing going and start with seo.
    Contact Jaime with questions.
    I will have local med (scheduling on line ) contact you today so they can hook up their service to the new website.
    Let’s not forget that our urls expire with godaddy next week.
    Will you be able to take care of that plz and forward the cost to me?
    I understand you will be changing the company that’s hosting the website?
    In June we will be designing another website with you:
    jawcenter.com.
    And hopefully optimizing it as well.
    Let’s focus our efforts on the key words:dental implants
    Thank you for doing a nice job.
    Asha Laraway.

    Sent from my iPhone”


    2017-01-09 | desirae.g
    Credentials are listed in note "Laraway Family Dentistry Accounts". Closing.
    2017-01-05 | danny.n
    Desirae, based on her reply below, can you get the creentials from John to go live and also do a transfer per her request so we can take care of the renewals.
    2017-01-05 | danny.n
    "I would prefer if you contact godaddy.John used todo all that for us and he had the passwords He must have sent it to you along with other passwords Thanks. Asha. Sent from my iPhone"

    Leave a Comment:




    Web Edits via Phone Call closed
    Ticket: Website | 2017-01-04 | Desirae.G | #66516 |

    Services:
    DONE-remove Digital Dentures Pala
    DONE-move “Dentures” post under “Teeth” category
    DONE-change image for Invisalign (should not be of metal braces)

    Home:
    -remove red “Patient Forms” button
    DONE-move welcome section UP so there is less empty space
    -replace ALL social media icons with the colored versions


    2017-01-13 | catherine.c
    Ticket has been completed. Closing ticket.
    2017-01-13 | catherine.c
    All edits completed. Emailed doctor.
    2017-01-13 | belinda.t
    Will be done today!
    2017-01-12 | desirae.g
    Hi Belinda, can you give me an estimate on the following edits or if I should resubmit these in another ticket? remove red “Patient Forms” button and replace ALL social media icons with the colored versions
    2017-01-12 | catherine.c
    Belinda was going to take care of these 2 items.
    2017-01-12 | desirae.g
    Catherine, can you please update me with the status of this ticket? Especially the remove red “Patient Forms” button and replace ALL social media icons with the colored versions
    2017-01-11 | catherine.c
    I believe Belinda.
    2017-01-11 | alec.j
    Catherine, whom did you notify for last two edits? please f/u
    2017-01-09 | catherine.c
    Please finish the two edits under Home.

    Leave a Comment:




    Phone Call 
    Notes | 2017-01-04 | Desirae.G | #66467 |

    Dr. Laraway scheduled a phone call today @ 3pm


    2017-01-04 | desirae.g
    Update - Spoke with Dr. Laraway and Jaime, her executive assistant who will be taking over the project from here on out. He is more tech-savvy and would be better to communicate with; Dr. even admitted that. She is still very happy with the website and our company. I briefly went over the website with Jaime and discussed the things that I need from him and he provided a list of website edits for now. He also agrees with us that we should go live as soon as possible for SEO reasons but will confirm with Dr. Laraway before doing so.

    Leave a Comment:




    Going Live closed
    Task: Technical | 2017-01-03 | Danny | #66354 |

    “Yes let’s go live but can I see it first as it’s really important to have a video on first page( safe mercury removal from IAOMT)
    Do you have time to show me today at 8 pm central or tomorrow anytime after 5 pm central ?

    Sent from my iPhone”


    2017-01-09 | desirae.g
    Website is live. Closing.
    2017-01-09 | alec.j
    Desirae, can we close this ticket? would you please update other tickets in this #
    2017-01-03 | desirae.g
    I will email Dr. Laraway with the website URL and give her a call on Wednesday after 5pm her time. Will not go live until she has seen the website again.

    Leave a Comment:




    Email regarding copyright issue 
    Notes | 2016-12-27 | Desirae.G | #66004 |

    Client consistently requests for me to grab content/images from other websites. Even though she claims she has permission, I have not received an official consent/permission form from those other websites. She also claims that her previous website designer, John, has been able to use content/images from other websites. I have sent the following email to clarify (with the guidance of Dr. F):

    Dear Dr. Laraway,

    Thank you for your email. I did receive it and I understand your points. I am here to help and make things easier for you. My suggestion is that we will have our copyrighters rewrite content on the subject so it is original content without any copyright issue, we can also use images that show the result of the technique.

    As far as getting the content from other websites, the issue here is that having a product or being part of a group that uses a method, is different than having the ownership of the material related to that. This has caused major legal issues in the past. I even double checked about your request of copying content from third party sites. Management was very adamant about this. Our company and our clients in the past have been the subject of copyright lawsuits exactly for doing what you are asking us to do. The issue is not the company who provides the content/images, it is the models and photographer themselves!

    That’s why we can’t do this and recommend you not to do it either. In both cases, we won’t be able to copy content from a third party website directly. This is a policy that all reputable web design companies adhere to. If you do have a written permission from a third party to use their content, please provide the content as we won’t be able to pick it up directly. If this explanation is not satisfactory, I can arrange you to talk to Dr. Sean who is in management and a dentist himself and can explain the issue more in details. He personally told me that one of our clients had to pay a settlement of $50,000 just a few weeks ago because of copying material from a website she thought is part of her continuing education course. Another example he mentioned was a multi-million dollar lawsuit against Zoom whitening clients who used their images because models claimed the permission was for Zoom itself and not the doctors. A big reason we do this is to protect our clients from the headache of lawsuits when other alternatives are available.

    Please let me know how you would like to proceed and if you would like to schedule a call.

    Thank you for understanding.


    2017-01-03 | danny.n
    responded back to dr letting her know that everything we hav edone is to protect her. Told her now that she got consent, she will need to send over the specific content, image or material over to desirae so she can put on her behalf. Also asked her if she wants to go live yet which is recommended so site is reindexed and also for us to start the PPC & SEO
    2017-01-03 | danny.n
    This was sent to desirae, fwd to me. " Hello, Hope you had a great break and an awesome Christmas. We worked all day today but I will be available tomorrow at 10 am central. If I don't need to be near a computer then anytime after is fine as we will be traveling for a family affair. I hope you have received the emails from Icat rep and Bioresearch rep ( Tscan,Jva,MLS cold laser)I will be contacting other reps next week to confirm we can use their content.I think everything has been more or less out on hold this week with most companies.I think I'm the only crazy enough workoholic to open the office this week. Thanks"
    2016-12-30 | danny.n
    called the dr's office line, went to voicemail. Emailed Dr back per her email to me below that I had called her cell not the office the other day but mentioned this time i just called but went to office vm. Asked dr to call me.
    2016-12-30 | danny.n
    "Hello, We were open today all day so I'm concerned if the phone was not answered. Apologies. I will be available tomorrow all day. Would 10 am central time work for you? Thanks."
    2016-12-29 | desirae.g
    Update - Danny has emailed Dr. Laraway requesting to speak with her about the copyright issue and other things. He also left a VM. Dr. Laraway has not responded yet, so I sent her a follow up email.

    Leave a Comment:




    Add Background Menu closed
    Task: Website | 2016-12-23 | Belinda | #65940 |

    When scrolling down on page, add faint background to header bar. Cannot see text .

    Only do this when page is scrolled.


    2016-12-25 | developerbrijesh
    done please check.

    Leave a Comment:




    Web Edits via Email (PLEASE EXPEDITE!!!) closed
    Ticket: Website | 2016-12-23 | Desirae.G | #65905 |

    -please add 2 RED buttons (FIXED) on the left side, one labeled “Schedule Online” and one labeled “Patient Forms”
    -link the “Schedule Online” button to https://www.localmed.com/offices/9vk5gb09kwne62c_65913de/widget/?chrome=&scheduling=&organization_id=&utm_campaign=LarawayFD&utm_medium=widget&utm_source=larawayfamilydentistry.com&utm_content=tab

    Home; Feat. Services:
    -please change the image of “TMJ” to the one attached


    2016-12-28 | catherine.c
    Emailed doctor.
    2016-12-28 | developerbrijesh
    done please check.

    Leave a Comment:




    Map closed
    Ticket: Website | 2016-12-22 | Desirae.G | #65874 |

    Please add a map to the footer BELOW office hours / connect with us / about us


    Leave a Comment:




    Email regarding website edits 
    Notes | 2016-12-21 | Desirae.G | #65799 |

    This needed to be addressed with Dr. Laraway as she has been sending me a consistent amount of emails with many website edit requests that are not clear. Also wanted to clarify that if we keep adding to the list of edits, the site will not be “finished” by Christmas but is ready to go live.

    “Hello Dr. Laraway,

    In regards to the emails you have been sending with website edits, I am going through each of them and making a consolidated list for my team to work on for you. For future website edits/requests, could you please type them in one Word document so that I have all of your consolidated notes and to prevent any information from getting lost? I want to make sure we stay organized throughout this process.

    My team and I have been working very diligently to complete all of your requested edits. However, since we have been adding more to the list, all of the edits might not be done by Friday. The hardest part (design and development) is over, and all we need to do now is continue to customize your website, which will always change and will take some time. With that being said, we can still absolutely make your website live by Christmas since we can edit the content and images at any given time.

    I just wanted to give you a heads up now and let you know that Danny, myself, and our team are doing everything we can to get your website up as quickly as possible. I will continue to work on the website edits and will let you know when each batch has been completed.

    Thank you for your continued patience, and Happy Holidays!”


    2016-12-22 | desirae.g
    Danny, I have stated to Dr. Laraway that since we have her authorization to use the photos that we are not liable for any copyright issues should we run into them in the future. I have also requested for her to send the images since I cannot grab them myself.
    2016-12-22 | danny.n
    Desirae, just make sure you bring it to her attention in writing that we have disclosed this to her if she is authorized. Once you get a confirmation, she will need to send it over via email (not by phone) so we also have this documented that she sent for us to put on her site on her behalf. Thanks.
    2016-12-21 | desirae.g
    FYI, Danny. She is also asking me to add content/images from other websites that she claims to have authorization to.

    Leave a Comment:




    Services section – Edit Request after Web Ready Email closed
    Ticket: Website | 2016-12-19 | Danny | #65574 |

    1. On this post – http://ashalaraway.360sites.net/oral-cancer-screening/
    Change featured image to OralID photo from this page http://www.forwardscience.com/oralid

    2. On this post – http://ashalaraway.360sites.net/wisdom-teeth-extractions/
    remove featured image, find  cartoon of a red wisdom tooth from old site.  add to featured image.  If you can’t find red wisdom tooth, find a different stock photo without metal forceps in mouth

    3. On this post – http://ashalaraway.360sites.net/sedation-dentistry/
    Use same photo from featured services section on homepage

    4.  This post –  http://ashalaraway.360sites.net/pinhole-gum-lifts/

    5.  http://ashalaraway.360sites.net/same-day-computer-assisted-fillings-milled-crowns-bridges/
    change header to ‘SAME DAY CROWNS by E4Djust’

    6. http://ashalaraway.360sites.net/intraoral-camera-with-decay/
    Change text to – DECAY DETECTING CAMERA and get the photo from their website.

    7. http://ashalaraway.360sites.net/veneers-lumineers/
    Change header to Lumineers

    8. Remove smile gallery

    9. Remove general dentistry

    10. Remove dental cleaning

    11. Remove tooth extractions
    Find a different stock photo for tooth extractions

    12.  Remove Provisional restorations

    13.  Remove PFM Restorations

    14. Remove bite guards

     

     

     

    ORIGINAL TICKET:

    “It looks great. Thank you
    We need many changes as you have added a lot of things and doubled up on most:
    First photo needs to have the Oral ID cancer screening device rather than the mans open mouth.Thats why I gave you names of all the products we use so you can get photos from their website.
    ##Grandioso is by GC not Kerr my mistake sorry. Go to their website
    I would prefer you list everyhting in the order I wrote it in.
    Wisdom teeth cannot have a metal forcep in the mouth but a cartoon of a red wisdom tooth. We had that on our website by John Use those.
    Sedation dentistry use the same photo as on first page but do not double up. Just one sedation photo describing all (nitrous gas, oral and intravenous).
    ##pin hole gum lift go to Dr. Chao website and get before and after.
    ##Orthotics and TMJ there should be only one photo of TMJ and take that from Bioresearch website Its called JVA-joint vibration analysis.We also had that on our prevoius website with John
    ##Arestin is an antibiotic in a syriinge. Take that off their website. No poky explorers in m outh Thats really graphic and scares people away/
    Crowns have only one prompt and it shoulkd say SAME DAY CROWNS by E4Djust write what I wrote in my email)
    Intraoral cavity detecting camera should say EXACTLY that DECAY DETECTING CAMERA and get the photo from their website. We also had that on our old website.
    For veneers only have one -lumineers not reapeating later on again
    ##’For teeth whitening go to zoom website and have before and after. We also had that image on our old website
    Remove smile gallery
    remove general dentistry tab as everything above it is GENERAL DENTISTRY
    remove dental cleaning
    remove tooth extractions especcial;ly the forcep photo
    take out provisional crowns as we do not make them thats the whole idea of computer generated same day crowns is that we dont need them
    We also dont make pfms as they contain harmful metals
    Remove bite guards there is no such thing
    ##Ortho -DAMON brackets also had that on our website go to DAMON website or use our photo from old website.
    ##Emergency toothache should have a photo in the globe and my cell with 24/7 anytime anywhere -reach DR. Asha

    Thank you
    Dr. Asha”


    2016-12-20 | desirae.g
    Danny, this ticket has been completed and I am addressing a few things in an email to Dr. Laraway. Will CC you.
    2016-12-20 | desirae.g
    I will clarify with client for point #4, and I have fixed #6. Closing.
    2016-12-20 | developerbrijesh
    We have Done All Points Please Check
    but #4 clearly describe and For #6 We didn't found image so please provide image
    2016-12-20 | catherine.c
    Please do #1-14. Do not do anything under "ORIGINAL TICKET"
    2016-12-19 | danny.n
    please email dr once done and also cc me. This client had bad experience in the past with previous companies so I want to keep line of communication open and great. Thx!

    Leave a Comment:




    Please Call – Issues Logging in to View Site closed
    Task: Other | 2016-12-19 | Danny | #65515 |

    Please call Dr. – She had lm needing help to view the site preview from the Website is Ready email she received last week.


    2016-12-19 | desirae.g
    Emailed Dr. Laraway the login instructions and left VM on cell. Closing.

    Leave a Comment:




    Dental Implants Page closed
    Task: Website | 2016-12-15 | Danny | #65381 |

    On this page – http://ashalaraway.360sites.net/dental-implants/
    Reduce the size of featured image by 50%, move it to the left.
    Add a new jotform specifically for Dental Implants (to track).
    Name of Form: Dental Implants
    Fields: Name, Email, Phone, Comments
    Place form to the right of featured image.
    Form sends to: ashalaraway@gmail.com

     

    ORIGINAL TASK:
    We are doing marketing for dental implants and this is the landing page.

    i will request some before/after and also a promo to put on here.


    2016-12-20 | desirae.g
    Form has been added to Dental Implants page, and Dental Implants article is first on the Services list. Closing.
    2016-12-20 | danny.n
    Please prioritize the Dental Implants page so it is at the top on the SERVICES page
    2016-12-20 | developerbrijesh
    yes form is ready from our side. Please Check
    Thanks
    2016-12-19 | catherine.c
    Form is ready.
    2016-12-19 | developerbrijesh
    actually this form is made by other developer so a little misunderstanding is happened but now all is clear. This form is also created from us. Thanks
    2016-12-19 | developerbrijesh
    There is already a form coming so we have fixed that form to the left of featured image and also we have reduced size of featured image. please check

    and for the last point in original task please provide us before/after images and promo banner for place on this page. Thanks
    2016-12-15 | desirae.g
    for the jotform, please create a simple form and a subject to classify implants so when the form comes in to them, they know its not the regular appt form

    Leave a Comment:




    Email: Your Website is Ready 
    Custom Ready | 2016-12-15 | Desirae.G | #65379 |

    Hello Dr. Laraway,

    Your website is ready for your review and to further customize.

    This is the initial time that you will see the website, therefore you will have many questions and comments! We encourage you to schedule a call to go over the details of the functional site. We have combined the design you have approved with the pages and information available to us. Please take a look at the website and let us know of any page changes, additions and/or questions you might have. Keep in mind that we can change the images and text/wording at any given time. My colleagues and I LOVE this design! I’m excited to get it up and running very soon.

    A few things to note:
    -There are a few services that we need content for. I will send the list in a separate email to discuss.
    -The service images I received from John are not large enough to place onto each service article. If there is a specific image you would like for each article, feel free to browse through our online stock library here: www.shutterstock.com
    -Please send me a list of staff members and their bios so I can add them to your website.

    Temporary URL: http://ashalaraway.360sites.net

    LOGGING IN

    Please follow the link below to retrieve your password. Once you submit your username, the system will send you an email on instructions to set up a password for the website.

    URL: http://ashalaraway.360sites.net/wp-login.php?action=lostpassword

    Username: ashalaraway

    If you would like to make changes to the website in the future, you may always log in by going to the bottom of your website and clicking “Login.” You can always submit a ticket on the dashboard as well. Please feel free to contact our Support Team with any questions that you might have 1-800-997-9368.

    Schedule a Call: https://calendly.com/optimized360/calls

    Thank you!

    Desirae
    desirae.g@optimized360.com


    Leave a Comment:




    SEO (New Project) closed
    Task: Sales | 2016-12-15 | Danny | #65370 |

    Justin, please get this ready. Site should go live by next week. Start on it then. F/U with me/desirae next week.

    12 hours per month

    “dental implants”


    2017-01-06 | justinn
    Sent to Naveed
    2017-01-06 | justinn
    Will have content created for Dental Implants page for SEO
    2017-01-05 | danny.n
    justin, site is live. start SEO
    2016-12-15 | justinn
    Desirae, please let Danny and I know when this site is live so I can do the SEO for this client

    Leave a Comment:




    Google Ads/PPC & SEO (New Order) closed
    Task: Accounting | 2016-12-15 | Danny | #65369 |

    PPC: $1,000/m – Dental Implants keywords
    SEO: $300/m – 12 hours/m

    Chan, please setup PPC but do not activate/charge both until site is live which should be by next week. F/U with me next week.


    2017-01-06 | chandra.t
    Charged.
    2017-01-06 | danny.n
    sent dr Adword Activation email.
    2017-01-05 | danny.n
    Chandra, site is live. please charge and start PPC. LMK when done.

    Leave a Comment:




    Marketing Schedule 
    Leads | 2016-12-13 | Danny | #65137 |

    “Excellent.
    I would like to figure out our plan of action for marketing/ budget for next year as I need to decide who is going to be doing what.My contract with Hearst Media/Houston Chronicle ends January 20 but I can put a stop on it in December since we have only had 6 phone calls in 3 months generated by their conversion page.
    Please advise.”


    2016-12-15 | danny.n
    had a long ph conf with dr giving her an overview of SEO and PPC since she doesn't know much and only from what others have told her. IT was so she can know to make a decision on where to allocate her budget once site launches. She wants to focus on dental implants. showed her spyfu of what her ocmpetitors are doing and she showed me some spending over $1k and $59,000 which is a franchise in multiple states. We also discussed FB which I explained to her how it works and what she should do to get followers and than post 2-3x a month. Question on how to get followers and reviews, gave her suggestion on raffle drawing which she has done but it didn't work and it was for teeth whitening. Told her teeth whitening only target those in need of whitening. Told her to offer something to target a larger audience such as Ipad or TV worth at least $500 to $1,000. she liked the idea. Dr wants to start on $1000 for ppc and $300 for SEO just so she has somethign going but understands its not a guarantee. we wil start once site is live which should be by next week.
    2016-12-15 | danny.n
    called at her scheduled ph conf time. went to vm. lm
    2016-12-13 | danny.n
    "Thank you and let's have a clear plan of what and how much for next year. We would like to put all of our efforts and marketing money into implants/ ALL ON FOUR. Thanks Dr.Asha. Sent from my iPhone"

    Leave a Comment:




    LMK when Site is Ready to Go Live closed
    Task: Other | 2016-12-13 | Danny | #65096 |

    Please let me know Desirae when it is “ready for review” with client. It is important that i contact her to discuss marketing per her request. Thx.


    2016-12-15 | desirae.g
    We have domain credentials ready to go when Dr. wants to go live. Sending website link now.
    2016-12-15 | danny.n
    Desirae, spoke to Dr. we will start MARKETING once site is live. Dr wants to get the site live once she approves and she wants to get it live sooner than later so she can cut ties with the current company. Told her you will send site preview link by the end of the day today. She is excited to see it. Please confirm that we have domain info to go live when ready. talk to me with any questions.
    2016-12-15 | danny.n
    TY. will let her know when i speak to her later.
    2016-12-15 | desirae.g
    Reviewing the website to make sure all components/pictures/features are there. A handful of things were not added from their previous website so I am trying to add everything as quickly as I can. Will be sending the website to her today.
    2016-12-15 | danny.n
    Desirae. I have a ph conf with dr in 30 mins. lmk where we are at just in case she asks. Thanks.
    2016-12-13 | desirae.g
    Will do, Danny!

    Leave a Comment:




    Payment Schedule Question 
    Accounting | 2016-12-12 | Danny | #65039 |

    “Hello Danny,
    I received an email in Friday and wanted to respond so that we don’t loose precious time.
    The way I understood the process is that the second payment is due upon completion of the website.
    Please call anytime to clarify.
    Thank you.
    936-900-4988
    Dr.Asha Laraway
    Sent from my iPhone”


    2016-12-13 | chandra.t
    Paused 2nd installment and monthly charges for now.
    2016-12-13 | danny.n
    confirm with dr that per our discussion, we want to focus on the 1st stage which is web development then discuss marketing (seo, ppc, & rep mgmt). Assured her our expertise is not only web but marketing.
    2016-12-13 | danny.n
    "Danny. I appreciate it. I would like for it all to work out. I am a simple person but I like to see results. Believe me I would like nothing more than for you guys to make a great website for us and then optimise the heck out of it. I would prefer to have one company do all the on line services but I will understand if you tell me: "All we do is websites but seo or reputation management or social media is not our strongest side." Just be honest with me. And let's get this project finished. We already have a good start. Thank you. Asha. Sent from my iPhone"
    2016-12-13 | danny.n
    dr had bad experience in the past being duped by multiple companies. Dr had a misunderstanding that 2nd charge will go through once site goes live. Didn't want to argue with her bc of her bad experience and her comments. Site is approved and is being developed so it is practically almost done. Asked chan to pause the 2nd installment until site is live which is soon. I have created a task for myselt to f/u and have 2nd installment charge once it goes live.
    2016-12-13 | danny.n
    "So far I have spent $2000 and have seen a page which can be put together in a matter of minutes. I need to see the whole website before I pay the second payment. As I asked you before we started : what guarantee do I have that you will complete the project the way we discussed it in emails if I pay you the whole amount and you do not deliver. Your perceived desire to maintain your "reputation" is not enough. Half payment to start and second payment upon completion is a standard way of doing business in any industry and that is what I remember discussing with you. This is why I like to make sure everything is written down.Phone calls allow for fraud. Thank you. Dr.Asha Laraway. Sent from my iPhone"
    2016-12-12 | danny.n
    clarified with dr the payment structure. Attached the original contract for dr to see.

    Leave a Comment:




    contact page – change text color closed
    Task: Website | 2016-12-09 | Catherine C. | #64905 |

    Please change office hours & address text to white – same as phone number & email.
    Email should be wrapped to next line.


    2016-12-11 | developerbrijesh
    text color changed to white please check.

    Leave a Comment:




    services – missing content list closed
    Task: Website | 2016-12-09 | Catherine C. | #64901 |

    Here is the list of missing content you had requested from ticket #64494

    1. bonded resin white fillings ( No BPA)grandioso by Kerr
    2. Digital dentures Pala
    3. Pinhole gum lifts
    4. Store-A-Tooth cryogenic tooth preservation for stem cells
    5. Protein rich plasma (PRP) to obtain stem cells beneficial for healing after wisdom teeth extractions or implant placement
    6. Digital clench gauge by Tscan
    7. Cold laser treatment (MLS laser) for treatment of pain in teeth, jaw, orthodontia
    8. Laser bacterial reduction for treatment of gum disease (Picasso laser)
    9. Intraoral camera with decay


    Leave a Comment:




    PSD to WP (Surge FW): Asha Laraway closed
    Task: Development | 2016-12-05 | Desirae.G | #64563 |

    *Use Surge framework
    *Fluid responsive!
    *please LINK ALL BUTTONS and feat. services accordingly!

    Menu hover – “Underline from Center” http://ianlunn.github.io/Hover/

    Menu active – underline

    Menu – fixed

    “Welcome” section – system output

    Buttons hover – “Nina” http://tympanus.net/Development/ButtonStylesInspiration/

    Office Hours, Connect With Us, About Us section – should be on ALL pages; please place above the footer for inner pages

    Inner pages – background should be the same blue color as the sky in the hero image

    Hero image – please do NOT make a slider


    2016-12-12 | desirae.g
    Brijesh, there are a lot of things that were not complete. I have sent an email with things that still need to be done.
    2016-12-09 | developerbrijesh
    We have Complete Project On Live server Please Check and Give Your Feedback.
    2016-12-08 | developerbrijesh
    Please Provide Ftp Details.
    2016-12-05 | developerbrijesh
    Please provide site URL FTP and psd files. So we can start the work
    2016-12-05 | developerbrijesh
    Dropbox URL is not working please check

    Leave a Comment:




    Web Edits via Email closed
    Ticket: Website | 2016-12-05 | Desirae.G | #64494 |

    Contact page:
    -office hours are Mon,Fri 8-2 pm, Tuesday Wednesday Thursday 8-5 pm

    Services:
    -please add all services listed below with stock photos for each
    -use the current content from client’s old site: http://larawayfamilydentistry.com/our-services/
    -use our stock content for the rest of the services
    -if we do not have content for a service, please let Desirae know.

    Safe amalgam removal

    3D cat scan to diagnose tooth, bone, joint problems

    Intraoral camera with decay

    Same day computer assisted fillings, milled crowns, bridges

    Cad Cam (Planmeca E4D)

    DNA bacterial test for diagnosis and treatment of periodontal disease (Myperiopath.com)

    Cavitron for treatment of gingivitis and gum disease

    Arestin

    Laser bacterial reduction for treatment of gum disease (Picasso laser)

    Cold laser treatment (MLS laser) for treatment of pain in teeth, jaw, orthodontia

    TMJ

    Orthotics to treat TMJ problems

    Snore guards (treatment of sleep apnea)

    Digital clench gauge by Tscan

    Protein rich plasma (PRP) to obtain stem cells beneficial for healing after wisdom teeth extractions or implant placement

    Store-A-Tooth cryogenic tooth preservation for stem cells

    All-on -6 same day dental IMPLANTS

    Sinus lifts

    Pinhole gum lifts

    Intravenous or any SEDATION

    Nitrous gas inhalation sedative

    Invisalign and ceramic brackets

    Wisdom teeth extractions

    Digital dentures Pala

    Veneers (lumineers)

    partial dentures (valplast)

    bonded resin white fillings ( No BPA)grandioso by Kerr

    Non BPA zirconia crowns

    Whitening – Zoom can be at no charge if you are entered into our raffle of patients who refer patients

    Oral cancer screening

    *Please add to the top of the “Services” page, “We provide Nespresso coffee if we make you wait more than 10 minutes for your scheduled appointments.”


    2016-12-09 | catherine.c
    Ticket has been completed. Closing ticket.
    2016-12-09 | catherine.c
    created task for Desirae for missing content she had requested. all other edits complete.
    2016-12-08 | developerbrijesh
    All content are added please check.
    2016-12-07 | catherine.c
    Requesting missing content (mentioned in this ticket).
    Please create new ticket/task for the missing content under services.
    2016-12-07 | catherine.c
    Please look for images here http://content.360sites.net/
    Use featured images here where the services content matches closely to services on this site.
    2016-12-07 | developerbrijesh
    Update info in Contact page and added all services.

    Please provide images and content of rest services

    Leave a Comment:




    Client Approved! 
    Notes | 2016-12-02 | Desirae.G | #64461 |

    Via email


    2016-12-02 | desirae.g
    add above "Schedule An Appointment": "24 hour emergency Dr.Asha's cell : 936-900-4988 and move tooth image up out of the box

    Leave a Comment:




    Draft Submitted 
    Concepts | 2016-12-02 | Desirae.G | #64432 |

    Hello Dr. Laraway,

    Based off of your recent feedback, I have updated the design draft below. I know you mentioned you would send me a landscape image to use for the main image, so I have added a stock photo for now but we can always change it later on. Also, I have added some of the photos from your current website to the featured services sections. Keep in mind that the other pages will have the same style as well.

    Please provide your feedback via email, or if it is easier, you may schedule a call here so we can discuss: https://calendly.com/optimized360/calls/

    My colleagues and I think this is a beautiful design, and we do not have anything like it so far! Hopefully, we can approve of this design and move on to development.

    Looking forward to your feedback, thank you!


    Leave a Comment:




    Laraway Family Dentistry Accounts 
    Notes | 2016-11-29 | Desirae.G | #64065 |

    WordPress
    URL: http://larawayfamilydentistry.com/cogitare/
    Email: office@larawayfamilydentistry.com
    Username: LarawayFamily
    Password: LFDSecureWPAccess123!

    Deluxe Hosting (Previously LiquidWeb)
    URL: https://manage.deluxehosting.com/
    LiquidWeb Login: ashalaraway@gmail.com// Laraway123!
    OLD LIQUID WEB CREDENTIALS
    Multi-Factor Authentication: Enabled
    Support Passphrase: NewTeam29
    Email: office@larawayfamilydentistry.com // LarawayEmail123!
    CPanel Login: LarawayFamily // LarawayCPanel123! // ashalaraway@gmail.com
    CPanel Login: larawayw //LarawayCPanelDefault123!
    FTP Login: LarawayFamily // LarawayFTP123!

    WebMail
    Email: office@larawayfamilydentistry.com
    Password: LarawayMail123!

    Facebook
    Email: office@larawayfamilydentistry.com
    Password: LarawayFB123!

    Yelp Business
    Email: office@larawayfamilydentistry.com
    Password: LarawayYelp123!

    Twitter
    Email: office@larawayfamilydentistry.com
    Password: LarawayTwitter123!

    Google+ / YouTube
    Email: bestwoodlandsdentist@gmail.com \\ office@larawayfamilydentistry.com
    Username: bestwoodlandsdentist
    Password: LarawayGoogle123!

    LocalMed
    https://www.localmed.com/auth/login/provider/
    Email: johnhuston@cogitare.us
    Password: LarawayLocalMed123!

    GoDaddy
    Username: LarawayFamilyDentistry
    Password: LarawayWebMngmt123!
    Call-In Pin: 0422
    Email: office@larawayfamilydentistry.com

    Microsoft/Bing Business Listing
    Email: office@larawayfamilydentistry.com
    Password: LarawayMicrosoft123!

    Buffer
    Email: office@larawayfamilydentistry.com
    Password: LarawayBuffer123!


    2017-01-20 | desirae.g
    updated password for Deluxe Hosting: U2xKPRDAFTOq4437Y/fXjQ==

    Leave a Comment:




    Design Drafts Feedback 
    Design | 2016-11-28 | Desirae.G | #64010 |

    Dr. Laraway mentioned that John was supposed to send me a lot more photos that were used on her current website, but I only received 9 photos. I have emailed John requesting the rest of the photos, but other than that, she likes it! Half-approved 🙂

    Also, she wants the website to be live before Christmas and I told her that is definitely possible.


    2016-11-28 | desirae.g
    FYI, Danny

    Leave a Comment:




    Draft Submitted 
    Concepts | 2016-11-23 | Desirae.G | #63933 |

    Hello Dr. Laraway,

    Based off of our discussion I have compiled a few design drafts for your review. Please take a moment to review this concept and let me know of any changes you would like to see. Right now we want to focus on the layout and colors of the design, as the text and images can be changed at any given time.

    A few things to note:
    -These are only images of what the home page will look like. You will not be able to see any effects or other pages until the website has been developed.
    -Again, the wording and images can always be changed. Please focus on the colors and layout/organization of the design.

    Please let me know the best time to schedule a phone call so we can discuss. Our office will be closed the remainder of the week for the holidays.

    Looking forward to your feedback!
    Thank you and Happy Thanksgiving,

    Desirae
    desirae.g@optimized360.com


    Leave a Comment:




    New Design for larawayfamilydentistry.com closed
    Task: New Project | 2016-11-18 | Desirae.G | #63626 |

    Please create a new design for larawayfamilydentistry.com
    See notes below:

    *client likes both websites and did not have a preference over the other
    *she is very open to ideas and trusts our judgement/creativity
    *wants something modern, clean, and easy to navigate

    Current website:
    (LIKES: colors but open to suggestions, other than that nothing really; DISLIKES: mostly everything, not organized)

    Examples:
    http://www.dentiq-dentistry.com/ (LIKES: modern feel, clean, organized, images; did not have a preference on the special effects or videos)
    http://engelinstitute.com/ (LIKES: simple, clean, short pages, straight to the point; DISLIKES: did not specify)

    LAYOUT
    -full width
    -clean
    -flat
    -straight forward
    -organized
    (spacing is key)

    FEEL
    -modern
    -playful
    -welcoming/soothing (hence “family” dentistry)

    COLORS
    -mentioned blue/green/teal but open to anything

    IMAGES
    -include images of all ages/ethnicities
    -ocean/water (maybe to compliment the logo)
    -wants a lot of images

    CONTENT
    -organized
    -not too much content on the home page

    OTHER NOTES
    -feat. services: implants, sedation, wisdom teeth, general dentistry, cosmetic dentistry
    -wants to stress that they are a MULTI SPECIALTY practice
    -very family oriented
    -is not picky with the design as long as it looks good


    Leave a Comment:




    Social Media 
    Notes | 2016-11-17 | Desirae.G | #63418 |

    FB: https://www.facebook.com/LarawayFamilyDental/
    T: https://twitter.com/LarawayDental
    YT: https://www.youtube.com/c/LarawayFamilyDentistryPractice
    G+: https://plus.google.com/+LarawayFamilyDentistryPractice/about


    Leave a Comment:




    Design Notes 
    Design | 2016-11-16 | Desirae.G | #63394 |

    *client likes both websites and did not have a preference over the other
    *she is very open to ideas and trusts our judgement/creativity
    *wants something modern, clean, and easy to navigate

    Current website:
    (LIKES: colors but open to suggestions, other than that nothing really; DISLIKES: mostly everything, not organized)

    Examples:
    http://www.dentiq-dentistry.com/ (LIKES: modern feel, clean, organized, images; did not have a preference on the special effects or videos)
    http://engelinstitute.com/ (LIKES: simple, clean, short pages, straight to the point; DISLIKES: did not specify)

    LAYOUT
    -full width
    -clean
    -flat
    -straight forward
    -organized
    (spacing is key)

    FEEL
    -modern
    -playful
    -welcoming/soothing (hence “family” dentistry)

    COLORS
    -mentioned blue/green/teal but open to anything

    IMAGES
    -include images of all ages/ethnicities
    -ocean/water (maybe to compliment the logo)
    -wants a lot of images

    CONTENT
    -organized
    -not too much content on the home page

    OTHER NOTES
    -feat. services: implants, sedation, wisdom teeth, general dentistry, cosmetic dentistry
    -wants to stress that they are a MULTI SPECIALTY practice
    -very family oriented
    -is not picky with the design as long as it looks good


    2016-11-18 | desirae.g
    http://www.dentiq-dentistry.com/ http://engelinstitute.com/

    Leave a Comment:




    301’s 
    Notes | 2016-11-14 | Desirae.G | #63134 |

    larawayfamilydentistry.com/
    larawayfamilydentistry.com/about-us/
    larawayfamilydentistry.com/about-us/our-technology-equipment/
    larawayfamilydentistry.com/about-us/texas-teaching-center-engel-institute/
    larawayfamilydentistry.com/our-services/
    larawayfamilydentistry.com/our-services/safe-mercury-amalgam-filling-removal/
    larawayfamilydentistry.com/our-services/dental-implants/
    larawayfamilydentistry.com/our-services/all-on-4-full-arch-restoration/
    larawayfamilydentistry.com/our-services/extractions-and-wisdom-teeth/
    larawayfamilydentistry.com/our-services/sedation/
    larawayfamilydentistry.com/our-services/jaw-pain-treatment/
    larawayfamilydentistry.com/patient-information/
    larawayfamilydentistry.com/patient-information/dental-insurance/
    larawayfamilydentistry.com/patient-reviews/
    larawayfamilydentistry.com/news/
    larawayfamilydentistry.com/contactlocation/
    larawayfamilydentistry.com/contactlocation/emergency-dental-work/
    larawayfamilydentistry.com/author/ashalaraway/
    larawayfamilydentistry.com/wp-content/uploads/Laraway-New-Patient-Form.pdf
    larawayfamilydentistry.com/50-iv-sedation-september-2016/
    larawayfamilydentistry.com/category/promotion/
    larawayfamilydentistry.com/wisdom-teeth-removal-10-off-iv-sedation-for-august-2016/
    larawayfamilydentistry.com/phthalates-keeping-your-home-chem-safe/
    larawayfamilydentistry.com/category/health/
    larawayfamilydentistry.com/2015-end-of-year-specials/
    larawayfamilydentistry.com/category/dental-services/
    larawayfamilydentistry.com/category/dentist-in-the-woodlands/
    larawayfamilydentistry.com/category/family-dentist/
    larawayfamilydentistry.com/category/general-dentist/
    larawayfamilydentistry.com/free-tmj-workup/
    larawayfamilydentistry.com/free-dental-cleaning-exams-for-veterans-in-november/
    larawayfamilydentistry.com/thanksgiving-canned-food-drive/
    larawayfamilydentistry.com/november-special-surgical-implant-placement-699-over-2000-value/
    larawayfamilydentistry.com/study-shows-the-reality-of-sugar-addiction/
    larawayfamilydentistry.com/category/dental-science/
    larawayfamilydentistry.com/free-dental-cleaning-for-uninsured-children/
    larawayfamilydentistry.com/news/page/2/
    larawayfamilydentistry.com/news/page/3/
    larawayfamilydentistry.com/news/page/4/
    larawayfamilydentistry.com/news/page/5/
    larawayfamilydentistry.com/author/ashalaraway/page/2/
    larawayfamilydentistry.com/author/ashalaraway/page/3/
    larawayfamilydentistry.com/author/ashalaraway/page/4/
    larawayfamilydentistry.com/author/ashalaraway/page/5/
    larawayfamilydentistry.com/should-i-wear-a-mouthguard-are-you-an-athlete/
    larawayfamilydentistry.com/giveaway2015/
    larawayfamilydentistry.com/dos-donts-good-nutrition/
    larawayfamilydentistry.com/water-distilled-reverse-osmosis/
    larawayfamilydentistry.com/nature-vs-nurture-smiles/
    larawayfamilydentistry.com/is-fluoride-safe-for-kids/
    larawayfamilydentistry.com/category/uncategorized/
    larawayfamilydentistry.com/use-prophylactic-antibiotics-prior-dental-procedures-patients-prosthetic-joints/
    larawayfamilydentistry.com/category/health/page/2/
    larawayfamilydentistry.com/oral-devices-obstructive-sleep-apnea/
    larawayfamilydentistry.com/category/dental-services/page/2/
    larawayfamilydentistry.com/category/dental-services/page/3/
    larawayfamilydentistry.com/category/dental-services/page/4/
    larawayfamilydentistry.com/category/dentist-in-the-woodlands/page/2/
    larawayfamilydentistry.com/category/dentist-in-the-woodlands/page/3/
    larawayfamilydentistry.com/category/dentist-in-the-woodlands/page/4/
    larawayfamilydentistry.com/gingivitis/
    larawayfamilydentistry.com/category/family-dentist/page/2/
    larawayfamilydentistry.com/category/family-dentist/page/3/
    larawayfamilydentistry.com/category/general-dentist/page/2/
    larawayfamilydentistry.com/category/general-dentist/page/3/
    larawayfamilydentistry.com/category/general-dentist/page/4/
    larawayfamilydentistry.com/wp-content/uploads/DentalUninsuredKids.pdf
    larawayfamilydentistry.com/oil-pulling-meaning-behind-madness/
    larawayfamilydentistry.com/dangers-clenching-grinding/
    larawayfamilydentistry.com/mercury-toxicity-scam-anti-amalgamists-swindle-people/
    larawayfamilydentistry.com/using-hand-held-dental-x-ray-devices-ensuring-safety-patients-operators/
    larawayfamilydentistry.com/5-steps-pets-dental-health/
    larawayfamilydentistry.com/celebrities-common/
    larawayfamilydentistry.com/whats-the-deal-with-that-colored-paper-you-make-me-bite-on/
    larawayfamilydentistry.com/tmj-dysfunction-and-your-dental-health/
    larawayfamilydentistry.com/does-your-bite-feel-off/
    larawayfamilydentistry.com/fixing-that-gap-in-your-teeth/
    larawayfamilydentistry.com/are-you-an-athlete-here-are-five-reasons-you-should-wear-a-mouthguard/
    larawayfamilydentistry.com/thumb-sucking-harmless-habit-or-potential-problem/
    larawayfamilydentistry.com/assessing-and-treating-your-risk-for-tooth-decay-can-prevent-future-occurrences/
    larawayfamilydentistry.com/braces-have-come-a-long-way-says-vanna-white/
    larawayfamilydentistry.com/we-believe-in-second-chance/
    larawayfamilydentistry.com/facts-you-should-know-about-gum-disease/
    larawayfamilydentistry.com/banish-bad-breath/
    larawayfamilydentistry.com/the-top-ten-main-causes-of-bad-breath/
    larawayfamilydentistry.com/how-to-impress-supermodel-bar-refaeli/
    larawayfamilydentistry.com/milk-good-bad-and-the-ugly/
    larawayfamilydentistry.com/snoring-and-sleep-apnea-snooze-or-loose/
    larawayfamilydentistry.com/5-reasons-to-consider-clear-orthodontic-aligners/
    larawayfamilydentistry.com/pregnancy-and-oral-health-what-expectant-moms-need-to-know/
    larawayfamilydentistry.com/the-truth-about-thumb-sucking/
    larawayfamilydentistry.com/the-scare-that-made-iron-chef-cat-cora-believe-in-mouthguards/
    larawayfamilydentistry.com/say-goodbye-to-metal-and-hello-to-tooth-colored-fillings/
    larawayfamilydentistry.com/gum-disease-diabetes-two-diseases-with-a-common-enemy-you/


    Leave a Comment:




    Create Temp Site closed
    Task: Social | 2016-11-14 | Desirae.G | #63133 |

    Please create temporary site and include client original content (if any).


    Leave a Comment:




    Email: Design Introduction 
    Design | 2016-11-14 | Desirae.G | #63132 |

    Hello Dr. Laraway,

    Welcome to Optimized360!

    My name is Desirae and I will be the designer working with you every step of the way, starting from concept to going live! I had a quick meeting with your account rep. this morning to discuss your account and review the notes you initially had.

    Thank you for filling out our design questionnaire. I will be referencing these notes in our phone call scheduled for Tuesday, November 15th @ 3pm PST.

    After we gain a better sense of what you are looking for I can start the design process.

    I look forward to working on this design with you!

    Desirae
    desirae.g@optimized360.com


    Leave a Comment:




    DQ Submission 
    Design | 2016-11-14 | Desirae.G | #63130 |

    Your Name: Joanna Laraway
    Desired Domain(s): larawayfamilydentistry.cim
    Do you have an existing Site? Yes
    IF yes, please provide login credentials: Don’t know
    Practice Name: Laraway Family Dentistry
    Secondary Title (Dr. Name): Joanna (Asha) Laraway and Michael Laraway
    Practice Address
    114 Vision Park Bkvd, Suite 200
    Shenandoah, TX 77384
    Practice Telephone: (936) 3211477
    E-mail for Patients: larawayfamilydentistry@gmail.com
    Will you be the decision maker during this process? Yes
    Sections:
    -Social Media Links
    -Featured Services
    -Promotions
    -Testimonials
    -Video
    -Contact Form
    -Membership Logos
    -Office Map
    -Doctor’s Bio
    -Office Summary
    -Insurance info and patients forms
    Overall Feel:
    -Modern
    -Playful
    Please Give us Examples of Websites You Like: Dentique,Engel institute
    Light or Dark:
    -Light Background (dark text)
    -Bright
    -Deep
    -Neutral
    -Pastels
    Image Types :
    -Ocean/water
    -Specialty (Medical, Dental…)
    Ethnicity: All
    Age Group: All
    Demographic: Working Class
    Specialty: Multi
    Top 3-4 Services: That is the problem. We do not want to limit to 3-4 services! We do 27 plus things. Implants Wisdom teeth Intravenous sedation CADCAM crowns and bridges( same day)
    Any Additional Comments/Requests? Intravenous SEDATION,wisdom teeth,implants ( all on 4 or 6),same day crowns,3dscan,computer assisted jaw treatments(Jva)cold laser,sinus lifts,bone grafts gum disease laser,safe mercury removal,protein rich Plasma pinhole gum gratis, computer assisted bite adjustments-TSCAN, and other plastic not fantastic dental things like fillings,veneers dentures.bridges,partials,sleep apnea appliances,orthodontics,Invisalign,nightguards,cleanings,fluoride,bondings.inkays,inlays,


    Leave a Comment:




    Website Design (New Design Project) closed
    Task: New Project | 2016-11-14 | Danny | #63101 |

    – Dr. Joanna (Asha) Laraway – very nice
    – Husband/wife practice
    – scheduled a phone interview Tuesday 11/15/16 at 3pm PST. Please call her cell. Dr is very anxious to get started.

    – has had bad experience in the past with SEO companies. Projects started back in Feb which is still incomplete.
    – wants to get the site done in about 30 Days so she can start marketing it. (will start Adwords once site launches)
    – dr stated that she will be attentive and follow our guide so it is streamlined.
    – refer to main site. It is a MULTI-SPECIALTY practice which means she offers every procedures

    – they have some appt scheduler feature currently on thier site through a 3rd party, see if they want to carry that over and/or continue this service with them. I believe it is not through the current website provider.

    – do all 301 redirects. Each page needs to be optimized for each respective procedures


    2016-11-16 | desirae.g
    Update - Scheduled a design interview with Dr. Laraway for today @ 3:30pm PST
    2016-11-15 | desirae.g
    Update - Called Dr. Laraway for the design interview and she was in the middle of a procedure. I have emailed to reschedule.
    2016-11-15 | danny.n
    please make sure "4. Lighthouse patient communication and new patient forms and local med appointment making will remain on the website"
    2016-11-14 | danny.n
    sent dr initial email link to fill out questionnaire. not sure if she will fill it out but be on the lookout before the interview tomorrow at 3pm pst.

    Leave a Comment:




    Website Design (New Order) closed
    Task: Accounting | 2016-11-14 | Danny | #63100 |

    Website: $4000 + $78/m

    cc provided over ph Mastercard ending in -2506


    2016-11-14 | chandra.t
    Charged.

    Leave a Comment:




    Phone Conference 
    Estimates | 2016-11-10 | Danny | #62899 |

    Called Dr. Laraway (Asha). Very nice. She has 5 other companies lined up that she will be speaking to today.

    Been in business for over 20 years with her husband, daughter will soon be a dentist too. Business is very slow right now and is being screwed by a current company who claims a lot when they signed up but hasn’t delivered in over 8 months. Some company called PROGRESSIVE whcih i told her I’ve never head of. She said her business is at the brink of closure and wants to ensure her business will continue.

    Went over a lot with what we do vs others and how we don’t guarantee anything like what others will claim but guaranteed her realistic results which is an effective site with good exposure that will get her better visitor conversion which she likes. Pointed out a lot of issues that she has which she agreed as well and they were pointers that no previous company would identify. They kept on delaying the project and wanted more.

    We discussed the Gold and Platinum, dr was focused on the Gold which seems to be within her budget. Potentially increase to Platinum in future when business gets better.

    Assured dr of our competitive rate which i had asked her to let me review before she makes a decision. Extremly nice. Call in a few days.


    2016-11-14 | danny.n
    called. spoke to dr. Dr was ready to get started. Gave me cc over the phone. will need to discuss Adwords once site launches.
    2016-11-11 | danny.n
    called, spoke to Dr. Laraway. Stated that she is talking to a few more SEO companies and doing her due diligence. Spent 10 mins talking to dr pursuading and begging her to avoid these SEO guys and tactic. Assured her how we can deliver her the results that is predictable if she follows my guidance. Dr finally stated that she will go with us and have the paperwork sent over to us by Monday. call her on monday to get started if haven't received. Emailed her contract again along with login if she wants to order online.
    2016-11-11 | danny.n
    sk: 8:04am
    2016-11-10 | danny.n
    sent her a long response. tried calling her to clarify. but assured her in email we willd eliver results and the result shoudl be via Adwords ($300/m) not SEO which is unpredcitable. Pointed out to her how she gets burned by SEO companies cause that's their approach.
    2016-11-10 | danny.n
    "Hello Danny Nice chatting with you. Will review all info tonight and let you know by 5 pm tomorrow. I would like to get started as of Monday morning. The $4000 up front ( spread over two payments )is fine. What concerns me is for right now is that I was told that it takes at least $300 in monthly seo efforts for our zip code to be somewhat effective. Charging up front and very small ($78 monthly ) payments later makes me curious if you charge all that money up front and then if the client is not seeing return then you have not lost anything. I lose more time. I understand no guarantees but how do I know that you can deliver. We guarantee our crowns for ten years for instance. It's a sign of quality if you can stand by your product. I understand dentistry is different than seo website. We have been burned so many times we do t know who to trust. Thank you. Dr.Joanna Laraway Sent from my iPhone"
    2016-11-10 | danny.n
    sk: 9:53am

    Leave a Comment:




  • Domain Information
    Client Registrar
    Hosts Email
    Alias Info
    Registrar Info

    Milestones
    .360temp.com

    Intro & Gallery URL:
    Site Sucker & 301s:
    Site Username (subdomain):
    Map Domain in Pagely/WP:
    Customizer:
    Additional Pages:
    Review:
    Tutorial:
    Website is Ready:

    Cancelled
    301:
    Other Products:
    Status Cake:
    Live Online:
    Analytics Setup:
    Jetpack Stats Setup:
    Analytics ID:
    Google Account

    Analytics by Client

    Shared Dropbox
    Custom Content
    Please submit a task to create content.
    ADDITIONAL EMAIL TO:

    ADDITIONAL EMAIL TO:

    ADDITIONAL EMAIL TO:

  • FTP / Logins
    Website Location:
    Godaddy / 360 Sites
    Subdomain
    FTP USER

    FTP PW

    Shared Dropbox
    Domain Information
    Exclusivity
    Ownership
    Client Registrar
    Hosts Email
    Website Hacked
    Hacked on:
    Resolved?


    Alias Info
    Registrar Login
    Milestones
    Introduction: 2016-11-14
    Questionnaire: 2016-11-14
    Site Download/Site Sucker: 2016-11-14
    Temporary Site: 2016-11-14
    Concept: 2016-12-02
    Approved: 2016-12-02
    Add to Upwork
    Add Developer to Temp Site
    Review: 2016-12-13
    Design # and Download: 2016-12-07
    Image Optim:
    Website is Ready: checked
    Cancelled
    Sitemap, Submissions, 301:
    Update Other Products:
    Status Cake:
    Live Online: 2017-01-05
    Analytics Setup: 2017-01-05
    Analytics Report or Jetpack Setup: 2017-01-05
    Analytics ID:
    Google Account

    Analytics by Client
    Custom Content
    Ordered Topics: (please submit a separate ticket)
    ADDITIONAL EMAIL TO:


    Additional Recipients:




    Previous Concepts:
    Additional Recipients:

    Message for Client:

    Task for Developers:




    Add new milestone to Upwork.com Add new milestone to Upwork.com
    Add Developer to Temp Site: 360developers 360developers103259
    ADDITIONAL EMAIL TO:



    ADDITIONAL EMAIL TO:

  • MILESTONES
    Website Backup:
    Introduction:
    Questionnaire:
    Concept: 2016-12-02
    Approved:
    Developed:
    Sitemap, Submissions, 301:
    Check Other Products:
    Analytics Applied:
    Review:
    DC is Ready:
    DC is Live:
    Cancelled
    Previous Design #

    Previous Site Removed:
    Previous Location:
    Previous Subdomain:
    Godaddy / 360 Sites / 360 Temp

    Previous FTP USER

    Previous FTP PW

    ADDITIONAL EMAIL TO:



    Additional Recipients:
    Attach File(s):


    Previous Concepts:
    Additional Recipients:

    Message for Client:


    Task for Developers:


    Add new milestone to Upwork.com Add new milestone to Upwork.com
    Add Developer to Temp Site: 360developers 360developers103259

    ADDITIONAL EMAIL TO:



    ADDITIONAL EMAIL TO:



  • Video Information
    Added to vendor DB
    Checked for alias
    Placed on site
    Declined (note reason why)
    Cancelled

    COMPANY
    Media Med
    Media Med Integrated
    3D4 Dental
    Optio: register w/client info
    Swarm
  • Facebook
    Account Access:
    Active
    Cancelled
    Google Plus
    Account Access: PIN: F/U: URL: Active
    Cancelled
    Twitter
    Twitter
    Active
    Cancelled

    ADDITIONAL EMAIL TO:



    ADDITIONAL EMAIL TO:




    Facebook
    Google
    Twitter
  • Blog Schedule
    Monthly
    None


    Notes

    After submitting the form, copy + paste the EDIT SUBMISSION URL on the thank you page here:



    Need topics? See a list of topics here.

    Initial Blog DQ
    Social Media Access

    Facebook

    Account Access:
    Active
    Cancelled

    Google Plus

    Account Access:

    PIN:
    F/U:
    URL:
    Active
    Cancelled

    Twitter

    Twitter


    Active
    Cancelled

  • Logo Milestones
    Intro:
    Concept:
    Approval:
    Sent Files:
    File URL: Decline to Use (note reason why):
    Cancelled

    ADDITIONAL EMAIL TO:





    Additional Recipients:



    Previous Concepts:
    Additional Recipients:

    Message for Client:
    Instructions to Place on Website (ticket)
  • Username: Password:
    Reviewed:
    Placed on Website:
    Cancelled


    Send Email Confirmation

    ADDITIONAL EMAIL TO:

    Reviewed:
    Active:
    Cancelled


    Send Email Confirmation

    ADDITIONAL EMAIL TO:

    CSR: Pagely Ticket Created:
    Domain Mapping: DB Search & Replace:
    Active/Completed:
    Cancelled


    Send Email Confirmation

    ADDITIONAL EMAIL TO:

  • Email
    HIPAA
    Regular Email

    Active
    Cancelled

    Inboxes Created:
  • BRC - Reputation Management
    Pending
    Active
    Placed on Site
    Cancelled

  • Marketing




    STEPS
    Ordered: 2016-12-15
    Account:
    Waiting for Live Website
    Ad Setup
    Test Ad
    Active
    Paused
    Cancelled
    SEARCH ENGINES
    Adwords
    Yahoo/Bing
    Remarketing
    Display (generic)
    Video
    Mobile
    Other Campaigns (see notes)
    SEO
    Pending
    Monitored by oDesk
    Paused
    Cancelled

    KEYWORDS

  • ORDERED/PAID
    Template



    Website
    2016-11-14
    2016-11-14
    Mobile
    Fluid Responsive
    2016-11-14

    Videos


    Marketing
    2016-12-15

    Reputation

    2017-02-27
    2017-02-27
    Facebook


    Google Plus


    Blog


    SEO
    2016-12-15

    Logo


    SPK

    DC

    Email


    HIPAA Form


    SSL Security


    ADApt


    Others


    360 Plan



    Leads | 2016-12-13 | Danny | Marketing Schedule


    Initial: Payments of
    Monthly:


    x

    Regular Price:

    Initial: Payments of
    Monthly:


    Regular Price:

    Initial: Payments of
    Monthly:

    COMMENTS:

    2016-12-15 | danny.n
    had a long ph conf with dr giving her an overview of SEO and PPC since she doesn't know much and only from what others have told her. IT was so she can know to make a decision on where to allocate her budget once site launches. She wants to focus on dental implants. showed her spyfu of what her ocmpetitors are doing and she showed me some spending over $1k and $59,000 which is a franchise in multiple states. We also discussed FB which I explained to her how it works and what she should do to get followers and than post 2-3x a month. Question on how to get followers and reviews, gave her suggestion on raffle drawing which she has done but it didn't work and it was for teeth whitening. Told her teeth whitening only target those in need of whitening. Told her to offer something to target a larger audience such as Ipad or TV worth at least $500 to $1,000. she liked the idea. Dr wants to start on $1000 for ppc and $300 for SEO just so she has somethign going but understands its not a guarantee. we wil start once site is live which should be by next week.
    2016-12-15 | danny.n
    called at her scheduled ph conf time. went to vm. lm
    2016-12-13 | danny.n
    "Thank you and let's have a clear plan of what and how much for next year. We would like to put all of our efforts and marketing money into implants/ ALL ON FOUR. Thanks Dr.Asha. Sent from my iPhone"
    Estimates | 2016-11-10 | Danny | Phone Conference Sent

    Gold


    Initial: 2 Payments of $1,999
    Monthly: $78


    Full Custom Design

    Designed from Scratch

    Mobile Responsive

    Matching Design | Auto Dial | Map

    Ownership

    Own the Custom Design We Create

    Exclusivity

    Design Will Be Exclusive to Your Area

    On-Site SEO

    Specialty Content | Search Submission

    Educational Library

    Get Access to Hundreds of Articles

    Appointment Alerts

    Multi-Platform (Email, Fax, Text)

    x See all default included features (page 2)

    Regular Price:

    Initial: Payments of
    Monthly:


    Regular Price:

    Initial: Payments of
    Monthly:

    COMMENTS:

    2016-11-14 | danny.n
    called. spoke to dr. Dr was ready to get started. Gave me cc over the phone. will need to discuss Adwords once site launches.
    2016-11-11 | danny.n
    called, spoke to Dr. Laraway. Stated that she is talking to a few more SEO companies and doing her due diligence. Spent 10 mins talking to dr pursuading and begging her to avoid these SEO guys and tactic. Assured her how we can deliver her the results that is predictable if she follows my guidance. Dr finally stated that she will go with us and have the paperwork sent over to us by Monday. call her on monday to get started if haven't received. Emailed her contract again along with login if she wants to order online.
    2016-11-11 | danny.n
    sk: 8:04am
    2016-11-10 | danny.n
    sent her a long response. tried calling her to clarify. but assured her in email we willd eliver results and the result shoudl be via Adwords ($300/m) not SEO which is unpredcitable. Pointed out to her how she gets burned by SEO companies cause that's their approach.
    2016-11-10 | danny.n
    "Hello Danny Nice chatting with you. Will review all info tonight and let you know by 5 pm tomorrow. I would like to get started as of Monday morning. The $4000 up front ( spread over two payments )is fine. What concerns me is for right now is that I was told that it takes at least $300 in monthly seo efforts for our zip code to be somewhat effective. Charging up front and very small ($78 monthly ) payments later makes me curious if you charge all that money up front and then if the client is not seeing return then you have not lost anything. I lose more time. I understand no guarantees but how do I know that you can deliver. We guarantee our crowns for ten years for instance. It's a sign of quality if you can stand by your product. I understand dentistry is different than seo website. We have been burned so many times we do t know who to trust. Thank you. Dr.Joanna Laraway Sent from my iPhone"
    2016-11-10 | danny.n
    sk: 9:53am