Troy Dental Studio

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    Re-add Google Code closed
    Ticket: Website | 2018-02-28 | Desirae.G | #118447 |

    Please move the Google verification code from the footer to the header. Client (Ashish) said it does not work in the footer.

    Google-troydentalstudio.com_-1
    2018-02-28 | catherine.c
    emailed completed

    Leave a Comment:




    Add Links closed
    Ticket: Website | 2018-02-26 | Desirae.G | #118396 |

    BLOG; TEETH WHITENING…20 MINS
    -link text “Troy Dental Studio” to http://troydentalstudio.com/
    -link all text with “teeth whitening” to http://troydentalstudio.com/teeth-whitening

    COSMETIC DENTISTRY
    -link “teeth whitening” to http://troydentalstudio.com/teeth-whitening
    -link “general dentistry” to http://troydentalstudio.com/general-dentistry
    -link “crowns” to http://troydentalstudio.com/crown-bridges
    -link “veneers” to http://troydentalstudio.com/porcelain-veneers


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    Google Verification Code closed
    Ticket: Website | 2018-02-19 | Desirae.G | #118184 |

    Please add the Google verification code below to the site; not sure where this needs to be added as it was not specified by client.

    Google-troydentalstudio.com_
    2018-02-21 | catherine.c
    Ashish did not have records available. Added meta tag to footer and requesting Ashish to test.
    2018-02-19 | catherine.c
    emailed Dr. Batra for TXT record or CNAME to verify. Code unable to add to head.

    Leave a Comment:




    Code from Raj closed
    Task: Technical | 2018-02-12 | Desirae.G | #117979 |

    Please place the code below in the header.

    Troy-Dental-Studio-Schema-Code

    Leave a Comment:




    Page Titles & Meta Tags closed
    Ticket: Website | 2018-02-12 | Desirae.G | #117970 |

    – http://troydentalstudio.com/20-minute-in-office-teeth-whitening/
    -change page title to: Teeth Whitening Dental Troy, MI | In 20 Minutes Only
    -change SEO title to: Teeth Whitening Dental Troy, MI | Teeth Whitening in 20 Minutes Only
    -change permalink to: 20-minute-in-office-teeth-whitening
    -add SEO description: Teeth Whitening in Troy, Michigan.  Achieve a beautiful professional white smile at our office – affordably – in just 20 minutes!  Call or visit at 248-362-1100 troydentalstudio.com to schedule your appointment today!

    BOTOX & DERMAL FILLERS
    -change page title to: Botox & Dermal Fillers in Troy, Birmingham MI
    -change SEO title to: Botox & Dermal Fillers in Troy, Birmingham MI – Troy Dental Studio

    COSMETIC DENTISTRY
    -change page title to: Cosmetic Dentist in Troy, MI
    -change SEO title to: Aesthetic cosmetic dentistry in Troy, MI– Troy Dental Studio
    -add SEO description: Achieve a beautiful cosmetic smile with the latest and greatest dental
    technology, procedures and professionals in our state-of-the-art facility – Troy Dental Studio. Contact the office at 248-362- 1100 or troydentalstudio.com to schedule your appointment!

    CROWNS & BRIDGES
    -change page title to: Dental Crowns & Bridges Troy, MI
    -change SEO title to: Dental Crowns Troy, MI | Fix Crowns & Bridges in Troy, MI
    -add SEO description: Broken down or missing teeth? Restore and renew health and function with the latest and most aesthetic crown and bridge technology and results for a more beautiful and functional smile. Contact our office at 248-362-1100 or troydentalstudio.com to schedule your appointment!

    GENERAL DENTISTRY
    -change page title to: General dentistry In Troy
    -change SEO title to: Cosmetic and General Dentist in Troy, Mi – Troy Dental Studio

    VENEERS
    -change page title to: Dental Veneers Troy, MI
    -change SEO title to: Dental Veneers Troy, MI | Porcelain Veneers – Troy Dental Studio

    TEETH WHITENING
    -change page title to: Teeth Whitening Troy
    -change SEO title to: Teeth whitening Troy, MI | Troy Dental Studio
    -add SEO description: Teeth whitening procedures are used to brighten the appearance of a patient’s smile. So, if you are looking for teeth whitening in Troy, MI just Visit our Office Today!


    2018-02-13 | developerdeepak
    i have updated all the pages but SEO description are not added in the post because description are big then charterer limit.

    Leave a Comment:




    Convo w/Raj – SEO+PPC 
    Marketing | 2018-02-12 | brent.d | #117960 |

    spoke to Raj for a good amount of time. decided to go with SEO company from India paying $300/mo. Educated him on the difference between SEO & PPC as he was unaware. Explained to him that the process of doing in house SEO with us would be a much smoother process being we were the ones to build everything from scratch within word press. He gave desirae a few things to implement such as meta descriptions/tags however if SEO company wants to implement additional things they should have access. Most likely he will come to us to do his SEO being that I explained to him that we would provide him something tangible such as the SEO dashboard which will show actual growth and progress of the work being put into SEO in which I don’t believe company from India can do. He wants a fu email with everything that we had discussed. I also explained to him the importance of allocating a higher budget into his adwords campaign to get faster results in regards to front page of google. Told him we can re-visit this as the goal is to ultimately bring in more patients from the website. Wants a breakdown of numbers from his adwords campaign. Will send FU email.


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    Send Price Quote for Marketing closed
    Marketing | 2018-02-02 | Desirae.G | #117421 |

    Please email Raj and Dr. Batra the price sheet of our marketing products and set up a call to discuss which would be best for him.


    2018-02-06 | chandra.t
    Missed call from Raj, asked for Des originally. They are wanting some marketing options. Currently doing $500/m NON managed Adwords 248-613-2010.
    2018-02-05 | brent.d
    email sent to Raj and Dr. Batra to setup a phone call to discuss further in detail impact marketing.

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    G+ – use Dr’s gmail 
    Notes | 2018-02-02 | Catherine C. | #117416 |

    give dr access to G+ using shikteeth@gmail.com – remove all other users


    2018-02-02 | catherine.c
    removed a topoftroy email and checking with Dr. to confirm if this user ok to delete - Ashish srivastava

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    Granted Access to Ashish 
    Notes | 2018-02-01 | Desirae.G | #117306 |

    Ashish is their new SEO manager. She requested access to the website, FTP, domain, and social media. I advised I could not provide info for the FTP and domain, but I created a username for her and sent the credentials to their social media.


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    Add text closed
    Task: Website | 2018-01-23 | Catherine C. | #116772 |

    Homepage – 6 featured services boxes

    For each page these boxes link to, add an introduction paragraph to the top of page. See teeth whitening for example. Take first paragraph from each services content, add to these pages.


    2018-01-25 | developerdeepak
    Done
    2018-01-24 | catherine.c
    take text from the title of services boxes, not the first bullet/blue button.
    2018-01-24 | developerdeepak
    please suggest if you want another text.
    2018-01-24 | developerdeepak
    i have used introduction text from first bullet.
    2018-01-24 | desirae.g
    Awesome, thank you.
    2018-01-24 | catherine.c
    test for these boxes should relate to the titles. For example, click on Cosmetic Dentistry, the text on page should be about Cosmetic Dentistry, not Veneers.
    2018-01-24 | developerdeepak
    Done

    Leave a Comment:




    Correction on Edits (PLEASE EXPEDITE) closed
    Ticket: Website | 2018-01-23 | Desirae.G | #116742 |

    HOME; HERO
    -move “To provide a premier cosmetic and general dental facility where warm and friendly meets exceptional service and professionalism… where quality and comfort come together” to http://troydentalstudio.com/office/
    -add “Our Mission” as a header above this excerpt on the “Office” page
    -remove that excerpt from homepage

    HOME; OUR VIDEOS
    -all videos should have a play button as an overlay
    -all videos should NOT automatically play; please fix that
    -3rd video image overlay needs to be zoomed out
    -all videos need higher resolution

    *please email Lisa, Silvy, & Dr. Batra when done.


    2018-01-24 | catherine.c
    These are original videos sent by Lisa. Emailed Dr. Batra if she can get higher res/larger videos.
    2018-01-24 | desirae.g
    Catherine, please check to see if these videos are from Youtube, Vimeo, or if client sent the original video files and have them re-uploaded to the site in higher resolution.
    2018-01-24 | developerbrijesh
    All point done
    but (all videos need higher resolution) point remaining because we didn't have higher resolution videos so Please provide us

    Leave a Comment:




    FB Admin 
    Notes | 2018-01-23 | Desirae.G | #116737 |

    Good Morning Desirae!
    I have added Silvy Nona as an admin for the FB page.


    Regards,

    Lisa Niespolo


    Leave a Comment:




    email updates closed
    Task: Website | 2018-01-17 | Catherine C. | #115957 |

    2. On this post: http://troydentalstudio.com/teeth-whitening/
    Under the heading of teeth whitening… add ..Troy Dental Studio offers an array of teeth whitening options from professional whitening toothpastes , bleaching pens, custom made take home whitening pens, professional whitening strips and our new state-of-the-art express 20 minute office teeth whitening with take home trays and a professional fluoride treatment… call now to schedule your appointment.

    3. Add invisalign content


    2018-01-17 | catherine.c
    emailed completed.

    Leave a Comment:




    change tagline closed
    Ticket: Website | 2018-01-17 | Catherine C. | #115955 |

    1. Homepage mission statement
    – remove “Excellence in General Dentist, Cosmetic and Family Dentistry”
    – Add: “To provide a premier cosmetic and general dental facility where warm and friendly meets exceptional service and professionalism… where quality and comfort come together


    2018-01-19 | catherine.c
    emailed completed
    2018-01-18 | developerbrijesh
    Done please check if you have any change then tell us

    Leave a Comment:




    Web Edits & Dental Logo closed
    Ticket: Website | 2018-01-12 | jessica.c | #115178 |

    #1 – Add the 3 videos from Dr. Batra’s email to the bottom of every page. (Yes, every page.)
    videos are here:  https://www.dropbox.com/sh/thph4w28owvbql3/AADZQbHUrm9chWEKGnLQ1LD3a?dl=0

    Example:  bottom of this page – lay out the 3 videos going across the bottom of page in the white area.  space out videos evenly to match width of featured services boxes in footer.
    This will be the same layout for all inner pages.

    #2 – Homepage: Dental Associations Section: Add the logo for ‘American Academy of Facial Aesthetics’

    Email Dr. Batra when the edits are complete: shikteeth@hotmail.com (Dr. Batra)


    2018-01-17 | catherine.c
    emailed completed.
    2018-01-17 | developerbrijesh
    we have added videos at the bottom please check.
    2018-01-16 | catherine.c
    ticket has been updated. please see videos link and placement of videos.
    2018-01-16 | jessica.c
    Catherine, do you have the videos for #1? Dr. Batra mentioned she sent these to you.
    2018-01-16 | developerbrijesh
    #2 we have added logo on homepage
    #1 pls provide us with the videos to add.Also specify where to add in bottom?

    Leave a Comment:




    Add 3 videos to homepage 
    Notes | 2018-01-11 | Catherine C. | #115048 |

    Lisa wanted to add 3 videos on homepage. Told her it would be design change . She did not ask cost & I did not give her a price, but will bring it up to doctor. She will get back to us if she wants to proceed.


    2018-01-12 | jessica.c
    Spoke with Dr. Batra, I explained to her that adding a section for videos on the homepage would be a design-change. I told her we could add them to any of the inner pages or the rest of the site. She liked this option. Please see ticket #115178 for instructions

    Leave a Comment:




    homepage featured section text edits closed
    Ticket: Website | 2018-01-11 | Catherine C. | #115044 |

    Homepage section with 6 featured service image boxes.

    Change the headings to match attached photo – blue section.

    – When each box on homepage is clicked on – goes to a new page. Create a page listing out the bullets under each section.
    – Clicking on each bullet will link to that service.


    2018-01-17 | catherine.c
    emailed completed.
    2018-01-11 | catherine.c
    FTP:
    shikhabhatnagar
    ufEjFeFridvadTek

    Leave a Comment:




    email edits closed
    Ticket: Website | 2018-01-08 | Catherine C. | #114354 |

    1. On this page: http://troydentalstudio.com/about-us/

    Replace Picture with Picture attached

    Replace all text with this:

    Dr. Shikha Batra graduated from an Ivy League program at the University of Pennsylvania School of dental Medicine in 1997. She continued her training, for another year, in a highly intensive hospital residency training program at Thomas Jefferson University. This training has enabled her to treat all facets of dentistry efficiently, effectively, and thoroughly. Dr. Shikha Batra also has teaching experience, as an associate professor, at the University of Pennsylvania School of Dental Medicine. Dr. Shikha Batra remains active as a board member for the Michigan Dental Association young dentist member committee addition keeping up with advancements in dentistry through seminars and study clubs.

    For fifteen plus years, Top of Troy Dental was the go-to practice of Ivy League educated Dr. Shikha Batra. This practice, now known as Troy Dental Studio, has recently moved to a new state-of-the-art facility on Crooks Road – just a five minute drive from her previous location at the PNC building.

    The office is located in a newly constructed building – more than twice the size of her previous quarters. Dr. Batra and her team are proud to conduct a tour through the designer space.
    She emphasizes that the street level building is definitely a more convenient location for all of her patients – particular the elderly patients. “Parking was often an issue for some patients, as was moving through the PNC building to an upper floor. Accommodating our patients’ convenience was a big part of our design process.”

    “This new facility has 11 treatment areas” states Dr. Batra. “We designed the office to represent a soothing and relaxing environment – not often experienced in “traditional” dental offices.”
    Our goal is to encourage nervous and anxious patients to relax and enjoy their “experience”. Some examples of how she accomplishes this is to offer built-in massages in her dental chairs, complimentary paraffin wax hand treatment and a high end coffee barista bar – full with cappuccinos and lattes and all the accompaniments! Her highly qualified team is trained to prioritize customer service and satisfaction.

    “We establish and maintain a personal relationship with all of our clients” says Dr. Batra. “Most big corporate practices have compromised this art – but we believe that this aspect of our practice is paramount.”

    Troy Dental Studio is determined to set itself apart. “… To think outside of the box.” In addition to all general dental services, Dr. Batra who specializes in cosmetic dental procedures also offers “spa” services in her practice. Services such as Botox and dermal fillers are often a natural progression to cosmetic dental work.

    “Many years ago, we experienced patients-who invested in a great new smile would notice their lip lines or simply wanted “fuller lips” to show off a –now- beautiful result. As a student and educator at the University Of Pennsylvania School Of Dental Medicine, the one important thing I learned and taught was always to listen to your audience. Who knows more about head and neck anatomy than I do? As a result, my team and I, invested in extensive training through the American Academy of Facial Esthetics to achieve and accommodate the cosmetic and functional (Botox to treat TMJ pain) requests of our patients. We are dedicated to stay on the “cutting edge” by continuing our education and training in this “out of the box” form of facial esthetic treatment.”

    She truly believes that teeth whitening, crowns, and veneers are also a significant part of achieving “the right look” which is highly encouraged by the proliferation of social media these days.

    Dr. Batra looks forward to bringing other specialists into her office – ultimately taking the practice to a one-stop shop for all of your dental and facial esthetic and functional needs.
    Until then, Dr. Batra and her team promise that customer service and quality care will always be of utmost priority at Troy Dental Studios. So, please contact the office today – she and her team would love to show you around – you won’t be disappointed!

    To schedule an appointment, contact our office 248-362-1100

    2. Services – http://troydentalstudio.com/category/services/
    – Combine content for Removable Dentures and Partial Dentures – use new heading Esthetic and Traditional Removable Partial Dentures
    – Remove Inlays and Onlays

    3. http://troydentalstudio.com/pediatric-dental-sealants/
    Change heading and slug to Preventive Dental Resins.  Anything in the text description that reads sealants should be replaced with the words  Preventive Dental Resins.


    2018-01-10 | catherine.c
    emailed completed.

    Leave a Comment:




    remove promotions closed
    Task: Website | 2017-12-20 | Catherine C. | #111253 |

    do not add any new promos at this time.


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    Google Business 
    Notes | 2017-12-13 | Desirae.G | #110183 |

    Lisa requested ownership of the Google Business page. I emailed her to let her know that once I do, we will not be able to make changes or manage the page.

    Waiting for her response.


    2017-12-19 | desirae.g
    Update - spoke with Lisa and she wanted to request manager access to their Google business page since previous coordinator (Becky) left. Granted Lisa manager access.

    Leave a Comment:




    Tagline closed
    Ticket: Website | 2017-11-27 | Desirae.G | #106653 |

    Please change tagline under the logo to “Excellence in General Dentist, Cosmetic and Family Dentistry”


    2017-12-04 | catherine.c
    Emailed completed.

    Leave a Comment:




    Voicemail closed
    Task: Website | 2017-11-27 | Chandra | #106622 |

    Please call Lisa, mentioned she had some questions for you 248-362-1100.


    2017-11-27 | desirae.g
    Spoke with Lisa and she also emailed me. Closing.

    Leave a Comment:




    Blog Topics 
    Notes | 2017-11-20 | Desirae.G | #105938 |

    1. Smokeless Tobacco
    2. Oral Piercing
    3. Pediatric Dental X-rays
    4. Gingival Recession
    5. Gum (Periodontal) Disease
    6. Teeth Grinding (Bruxism) and Clenching
    7. Treatment Options for a Gummy Smile
    8. Congenitally Missing Teeth and Treatment Options
    9. How Oral Health Impacts Overall Health
    10. The Diabetes – Dental Health Connection
    11. The Alzheimer’s – Oral Health Connection
    12. The Cardiac – Oral Health Connection
    13. Why Do I Need a Bone Graft
    14. When Should Wisdom Teeth Be Removed


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    Added Manager 
    Notes | 2017-11-16 | Desirae.G | #105381 |

    to Google Business account: Becky Moussawer


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    Logo 
    Notes | 2017-10-18 | Desirae.G | #96817 |

    Lisa requested a high-resolution file for their logo. Sent her EPS and PNG.


    Leave a Comment:




    New Address closed
    Ticket: Website | 2017-10-02 | Desirae.G | #92454 |

    Please change the address to the one below throughout the WHOLE website:

    3960 Crooks Road, Suite 100
    Troy, MI 48084

    HOMEPAGE; MEET DR. BATRA:
    -add the following text below “meet dr. batra”
    Our office has moved! Please visit our new location:
    3960 Crooks Road, Suite 100
    Troy, MI 48084


    2017-10-06 | catherine.c
    Ticket has been completed. Closing ticket.
    2017-10-02 | desirae.g
    FYI Danny. Lisa called and they just moved down the street. I will be updating social media.

    Leave a Comment:




    Blog Posting Question (no post?) closed
    Task: Website | 2017-09-08 | Danny | #85793 |

    Can you contact Lisa. Her email is lisa@troydentalstudio.com – (via email or by phone with an update to her request below:)

    “Good Morning!
    I was wondering if a blog post was set to published for September? I noticed that for the last 6 months it was posted on the first of the month. Thanks!

    Regards,

    Lisa Niespolo
    Practice Administrator”


    2017-09-08 | charles.b
    Posted and emailed:
    Hello Lisa,
    I just wanted to notify you that your latest blog article titled "Nitrous Oxide" has been posted to your website as well as your social media accounts.
    Sorry for the delay! We usually have the blog articles posted within the first business week of the month.

    Leave a Comment:




    Account Overview with Lisa 
    Notes | 2017-08-30 | Danny | #83496 |

    Had a long call with Lisa to go over the entire account cause she is new to the practice. She’s been in this industry for over 30 years. Wants to get an overview and help them organize everything. Extremely nice. Wanted to see what else we can do for them or suggestions. Gave her idea on the account, what’s included, and also the ppc.

    Recommended to increase PPC last quarter of the year cause its very productive. She agrees and will get back to me.

    They are moving to a larger facility down the street in a few weeks. Same city so no need to change ppc settings. Will let us know to update the site.


    Leave a Comment:




    New Email Addresses 
    Notes | 2017-08-28 | Desirae.G | #83163 |

    created the following, approved by Belinda:

    DrBatra@troydentalstudio.com
    Lisa@troydentalstudio.com


    2017-08-29 | desirae.g
    Disregard this note. We changed the MX records back in January since client is utilizing G Suite, so we are not able to create new emails.

    Leave a Comment:




    New Practice Manager – Lisa 
    Notes | 2017-08-24 | Danny | #82964 |

    Desirae introduced Lisa to me cause she’s new. Wants to schedule a call to discuss the current site and questions about marketing.

    Gave her link to schedule a call with me:

    Thanks Desirae!

    Danny,
    I have sent you a meeting invite for Wednesday. I hope that works.

    Lisa

    Lisa Niespolo
    Practice Administrator

    Troy Dental Spa
    755 W. Big Beaver Road
    Suite 415
    Troy, MI 48084
    248.362.1100
    Direct 586.909.4646
    Inline image 1″


    Leave a Comment:




    New Practice Manager 
    Notes | 2017-08-23 | Desirae.G | #82811 |

    Lisa; added info to CP


    2017-08-24 | desirae.g
    Lisa inquired about some other marketing materials. She mentioned business cards and other things. CC'd you in email.

    Leave a Comment:




    Update Social Media Credentials closed
    Task: Website | 2017-08-08 | charles.b | #81321 |

    Bonita no longer works at this practice. Spoke with Becky who would like to update admin credentials to herself ‘Becky Jean Moussawer”. – she wants to add posts from Troy Dental to her “Becky Jean Moussawer” page. Told her she can copy the post from Troy Dental and add it to her page. Not sure if she wanted the same posts on Troy Dental to be added to her ‘Becky Jean’ page (looks like we created Troy Dental from our fb account and do not have access to her personal account – she would have to copy and paste the post from Troy to her personal account – can do so by logging into her personal account in a new private tab and copy/paste from Troy Dental)


    2017-08-21 | charles.b
    Sorry Alec! Was more of a note than a task - closing task
    2017-08-21 | alec.j
    Charles, can we close this task?

    Leave a Comment:




    Update Social Media Credentials 
    Notes | 2017-08-07 | charles.b | #81222 |

    Bonita no longer works at this practice. Spoke with Becky who would like to update admin credentials to herself ‘Becky Jean Moussawer”. – she wants to add posts from Troy Dental to her “Becky Jean Moussawer” page. Told her she can copy the post from Troy Dental and add it to her page. Not sure if she wanted the same posts on Troy Dental to be added to her ‘Becky Jean’ page (looks like we created Troy Dental from our fb account and do not have access to her personal account – she would have to copy and paste the post from Troy to her personal account – can do so by logging into her personal account in a new private tab and copy/paste from Troy Dental)


    Leave a Comment:




    PPC Question & Suggestions (Clicks/Impressions) closed
    Task: Sales | 2017-06-26 | Danny | #78408 |

    Chan, can you get me stats based on the comment below “clicks & impressions” for the last 3 months? Also let me know what they are currently paying & coverage. Thank you.

    “Hi Danny,

    Can you please look at my ad-campaign and make some recommendations on this.. How can we track the “clicks, impressions, etc..”

    We have received about 12 new patients in the past several months since we started the campaign.. I would also suggest we maybe expand the search radius ? What do you think?

    I have also copied Bonita who is handling our social media and marketing side.. She provide the stats on our new patient counts, etc..

    Thanks,
    Raj “


    2017-06-26 | chandra.t
    Sent stats and coverage to Danny.

    Leave a Comment:




    PPC Issue (No ROI) 
    Complaint | 2017-05-24 | Danny | #76285 |

    “Hi Danny,

    Can you please have google bill me directly for the ad-words campaign.. I am not getting the traffic for $500 per month and would like Google to bill me directly..

    Thanks,
    Raj


    2017-05-24 | danny.n
    Told Raj, we can switch him to PPC MGMT. Quoted him PPC MGMT + his budget. waiting on his response

    Leave a Comment:




    Email: Social is Ready 
    Design | 2017-04-25 | Jan S. | #74302 |

    Hello Dr. Batra,

    Your social media accounts have been updated. Below are instructions per Social Media profile, please complete and confirm accounts.

    FACEBOOK

    URL: https://business.facebook.com/troydentalstudio/

    GOOGLE PLUS

    URL: https://plus.google.com/100787611862465611737

    TWITTER

    URL: https://twitter.com/Troy_Dental
    Username: Troy_Dental
    Password: 360_info
    Email: rajstar67@yahoo.com

    Please log onto http://www.twitter.com and confirm the account. If the account is not confirmed, the might be marked spam in the future. We’ll be glad to walk you through this process, please give us a call at 1-800-997-9368.

    Thank you and let us know if you have any questions!

    Jan
    jan.s@optimized360.com


    Leave a Comment:




    Review 
    Notes | 2017-04-20 | Desirae.G | #74035 |

    From Bonita:
    “You are a rockstar!! a true ⭐️⭐️⭐️⭐️⭐️THANK YOU”

    She also left us a great review!


    2017-04-20 | desirae.g
    FYI Danny. Woohoo!

    Leave a Comment:




    Embed Code closed
    Task: Website | 2017-03-29 | Desirae.G | #72498 |

    Please add embed code (emailed to you) to the website; not sure if it should go in the header or footer, but it’s a “Constant Contact” aka email blast feature from Facebook.

    Let me know when done.


    2017-04-03 | desirae.g
    Will let client know. Thank you!
    2017-03-29 | rod.l
    Added it to the footer. Please double check.

    Leave a Comment:




    Admin Access closed
    Task: Social | 2017-03-14 | Desirae.G | #71438 |

    Bonita is their new social media manager. Please grant her admin access to their FB:
    missnita3@comcast.net

    Let Desirae know once completed so I can notify her.


    2017-03-14 | jan.s
    I have granted Bonita admin access for the Facebook business page of Troy Dental Studio, closing task.
    2017-03-14 | desirae.g
    Bonita has liked the FB page with her personal account. Please proceed with granting admin access.
    2017-03-14 | jan.s
    Please inform Bonita to LIKE the Facebook Business page using her personal Facebook profile associated with the email address missnita3@comcast.net so that I can continue from my end.

    Leave a Comment:




    Fixes closed
    Ticket: Website | 2017-03-14 | Desirae.G | #71437 |

    HOMEPAGE; MOBILE
    -logo and tagline are too close to the left-side edge of the screen…please move the logo and text to the right to create padding (see below) for MOBILE VERSION ONLY

    HOMEPAGE; LOGO
    -logo gets cut off on smaller devices…please fix (see below)

    HOMEPAGE; TAGLINE
    -“Excellence in General, Cosmetic and Future Dentistry” please make italicized


    2017-03-21 | belinda.t
    Ticket has been completed. Closing ticket.
    2017-03-21 | developerbrijesh
    all points completed please check
    2017-03-20 | desirae.g
    Screenshots attached
    2017-03-19 | catherine.c
    please send brijesh screenshots.
    2017-03-17 | developerbrijesh
    #3 completed please check and also provide screenshot for #1 & #2

    Leave a Comment:




    Social Media Manager 
    Notes | 2017-03-13 | Desirae.G | #71371 |

    New social media manager: Bonita

    I sent her login creds to Twitter and will grant her admin access to FB


    Leave a Comment:




    convert tagline closed
    Task: Website | 2017-02-27 | Catherine C. | #70299 |

    Convert tagline under logo to HTML
    “Excellence in General, Cosmetic, and Future Dentistry”


    2017-02-28 | developerbrijesh
    we have convert "Excellence in General, Cosmetic, and Future Dentistry” this in html please check if you have any changes then please guide us

    Leave a Comment:




    G+ Link closed
    Ticket: Website | 2017-02-23 | Danny | #70110 |

    Please relink their G+ icon with the one below:
    https://www.google.com/maps/place/Top+of+Troy+Dental+:+Shikha+Bhatnagar-Batra,+D.M.D/@42.5601285,-83.1634144,17z/data=!3m1!4b1!4m5!3m4!1s0x8824c42176f84deb:0x5069d16fb25b1d13!8m2!3d42.5601285!4d-83.1612204

    Also, can you check their map on the contact us page, it doesn’t show their map location correctly.


    2017-02-24 | rod.l
    Ticket has been completed. Closing ticket.

    Leave a Comment:




    More PPC ISsue 
    Complaint | 2017-02-23 | Danny | #70077 |

    Hi Danny,

    Pls call me. We have had no new traffic or patients since the campaign started. I googled something as simple as “dentist, Troy, mi” and my ad never came up.. I also did this from a unique computer close to the office..

    I would also like to know how much you are paying google directly and what optimize is collecting based on my $500 per month.

    Thanks,
    Raj Batra


    2017-02-28 | danny.n
    Spoke to Raj already, it is all situated. His AD is showing and I told him that its only been active less than 30 days. Usually the results kick in in about 2 months but it is on a month to month so he is not obligated.
    2017-02-28 | alec.j
    Danny, did you address his request and talk to him?
    2017-02-23 | chandra.t
    Reviewed account and keyword quality scores and bids were good yet ads were not showing, seems to be much more competitive. Raised bids and budget, will monitor to stay within budget internally.

    Leave a Comment:




    Web Edits via Phone Call closed
    Ticket: Website | 2017-02-22 | Chandra | #70049 |

    – social links do not work on Mobile Devices; please review

    – add info@troydentalstudio.com to Jotforms recipient and replace email on Contact Us page with the same email
    – fix map on Contact Us to show the practice address

    (Please send content/verbiage below to Raj to review before updating website)
    – replace Dental Implants featured service on home page to Botox & Dermal Fillers and link to appropriate content. (create a coming soon page)
    – replace Dentures featured service on home page to Root Canal or Endodontics and link accordingly with content.(create a coming soon page)
    – Would like to change the positioning of “Excellence in General, Cosmetic, and Future Dentistry” wording in the logo – make into one line under the circle logo.  Make font a larger.


    2017-02-27 | catherine.c
    sent doctor this page for review. http://troydentalstudio.com/review-content/
    Once he approves, copy each content back to Botox & Root canals pages.
    2017-02-27 | catherine.c
    Emailed completed.
    2017-02-27 | developerbrijesh
    we have fix this please check
    2017-02-24 | chandra.t
    Please move the text “Excellence in General, Cosmetic, and Future Dentistry” away from the logo into one line somewhere on the home page where you see fit.
    2017-02-24 | developerbrijesh
    done please check if you have any changes then guide us.
    2017-02-23 | chandra.t
    Move the text “Excellence in General, Cosmetic, and Future Dentistry” away from the logo and convert html so we can place where needed.
    2017-02-23 | chandra.t
    Please fix home page featured service "Botox & Dermal Fillers" text to read - As we age, factors such as overexposure to the sun, smoking, and stress can all affect the look of our skin. Change home page featured service "Root Canal & Endodontics" to "Root Canal Treatment" with the text - Nowadays, root canal treatments are performed with advanced techniques and material and are more comfortable and faster. (please link to root canals page). Delete the "root canal treatment" page.
    2017-02-23 | developerbrijesh
    all points completed please check .
    for "fix map on Contact Us to show the practice address" when we update map ifrme divi builde remove map iframe,
    and also clearly describe "Would like to change the positioning of “Excellence in General, Cosmetic, and Future Dentistry” wording in the logo – make into one line under the circle logo. Make font a larger." this

    Leave a Comment:




    Response to PPC Issue 
    Complaint | 2017-02-10 | Danny | #69228 |

    “Raj,
    What is the exact keyword/s you are typing that you are not showing for?

    Have you seen it before and it stopped showing? – If this is the case, there is a reason for it which means that Google will stop displaying it specifically to you since you’ve been searching but not clicking on it so it rotates the AD. For unique searchers, it will show. The reason for this is Google determines it as if you didn’t find what you’re looking for hence why you don’t click on it, so it displays other advertisers that are lower on the page or on page 2. Another potential reason is if you are searching outside of the coverage that we’ve set. Google determines to display your AD based on your IP Address. So if lets say someone in New York or California searching, your AD will not show. If they are in a “Troy” in a different state, same thing. Let me know so I can pin point why.

    As far as the cost per click. It varies and changes every time of the day and day. There is a bidding process involved and we adjust it based on the bidding. For example, the keyword “dentist” may cost $1 per click today, tomorrow it could be .50c or $1.50. This depends on how active your competitors are. These are not your actual cost but just to get an idea.

    Below are some data for the last 30 days.

    “clicks”: # of times the searchers clicked on your AD ultimately taking them to your site
    “impressions”: # of times your AD was displayed/visible based on the keywords in your campaign was used to search

    (January 11 – February 9) Clicks Impressions Average Position
    443 59,488
    1.3

    Attached are some of the main keywords that was used to search now that I see your AD (We have a tool to search as if we are in Troy to test, although we are in California).

    In general, any marketing you do, it should be for at least 2 months to gather enough data to average out the ROI. Some of the searchers the 1st month may not be ready to make a decision due to (just started job, insurance hasn’t kicked in, about to move to the area, etc)… those visitors usually make a decision the next month when they search again and sees your AD and/or they have bookmarked your site from the 1st search.

    If you do need or want to cancel, simply let me know, Raj.

    Thank you and let me know if this helps clarify your question. “


    Leave a Comment:




    PPC Issue closed
    Task: Sales | 2017-02-10 | Danny | #69187 |

    Chan, can you see how their campaign is going as far as stats. I did a check and don’t see their AD as well. How much of their budget was used since the last 30 days when it first started. Thanks!

    “Danny,
    I am getting zero traffic and if I google my troy dentist nothing comes up.. we may need to cancel the monthly service.. how Much are you spending with google directly of the 500 per month ?

    Please let me know..

    Thanks,”


    2017-02-10 | chandra.t
    Sent stats to Danny and campaign showing.

    Leave a Comment:




    Old MX record 
    Notes | 2017-01-20 | Desirae.G | #67703 |

    0 smtp.secureserver.net 68.178.213.37 60 min Blacklist Check SMTP Test
    10 mailstore1.secureserver.net 68.178.213.244 60 min Blacklist Check SMTP Test


    Leave a Comment:




    Email 
    Notes | 2017-01-20 | Desirae.G | #67669 |

    Aaron called to discuss emails. The client wants to use G Suite for the new emails. I told him that we already created info@troydentalstudio.com and that we can forward it to any other email. I also told him that we can change the MX records he provides so they can use G Suite. Aaron requested the login credentials to our Godaddy account so he can make the changes himself, in which I explained why we cannot do that. He will send me the MX info to change on our end shortly.


    2017-01-24 | desirae.g
    Update - Emailed Raj and Aaron to see if info@troydentalstudio.com is working properly since changing the MX records.
    2017-01-20 | desirae.g
    Update - changed the MX records and added C name accordingly. I have contacted Adam to update him. Changes may take 48 hours to propagate, so I will touch base with him and Raj on Monday.

    Leave a Comment:




    Logo Replace closed
    Ticket: Website | 2017-01-11 | jessica.c | #66986 |

    Replace the current logo on the hero image with the altered logo that has a slogan. (See attached)


    2017-01-13 | rod.l
    Ticket has been completed. Closing ticket.

    Leave a Comment:




    Feat. Services closed
    Ticket: Website | 2017-01-11 | Desirae.G | #66961 |

    Please make black boxes over each image LIGHTER/more transparent. Client wants the image behind it to be more visible.


    2017-01-11 | rod.l
    Ticket has been completed. Closing ticket.

    Leave a Comment:




    Old Domain Credentials 
    Notes | 2017-01-10 | Desirae.G | #66913 |

    *I have notified client of past due and requested to contact Chandra.

    topoftroydental.com
    Customer ID: 8628581
    Password: molar97


    2017-01-13 | desirae.g
    Update - Had to change nameserver settings and update DNS settings for topoftroydental.com to our IP address. Successfully forwards to new website. Will notify client.
    2017-01-13 | belinda.t
    NS-0 ns1525.hostgator.com NS-1 ns1526.hostgator.com
    2017-01-13 | desirae.g
    Just checked topoftroydental.com (old domain) and for some reason it is not forwarding to new domain. Currently looking into this issue and will update the client once I have resolved it.
    2017-01-13 | danny.n
    Desirae, please update me on this. I just checked and its not done. Raj was inquiring today. Thx.
    2017-01-10 | desirae.g
    Forwarded topoftroydental.com to troydentalstudio.com. Will check tomorrow to make sure it's working.
    2017-01-10 | desirae.g
    http://1and1.com

    Leave a Comment:




    Google Ad (New Order closed
    Task: Sales | 2017-01-09 | Danny | #66788 |

    Google Ad: $500/m

    TROY, MI – 3 miles
    see services on site


    2017-01-13 | danny.n
    client asked to add Botox and Juvederm. Told him to increase his budget so it doesn't take away from the GP keywords. Waiting on his response. Just an fyi.
    2017-01-13 | danny.n
    sent Ad Activation email to Raj.
    2017-01-12 | chandra.t
    Campaign charged and activated.
    2017-01-10 | chandra.t
    Waiting on past due to be settled, in contact with Raj.

    Leave a Comment:




    Floating Button closed
    Ticket: Website | 2017-01-09 | Danny | #66786 |

    – please add 2 floating buttons to the ride side of the browser window: Schedule Appointment & Promotions. Each linking to each respective pages.

    email raj when done.


    2017-01-10 | belinda.t
    Ticket has been completed. Closing ticket.
    2017-01-09 | catherine.c
    waiting on past due.

    Leave a Comment:




    Fix Metatags closed
    Ticket: Website | 2017-01-09 | Danny | #66784 |

    Please change the word “Dr. Shikha Bhatnagar” to “Dr. Shikha Batra”. Please see attached screenshot

    Also, there are some Brackets [ ] in the search results on Teeth Whitening.
    On about us, TROY is spelled wrong.


    2017-01-10 | belinda.t
    Ticket has been completed. Closing ticket.
    2017-01-09 | catherine.c
    waiting on past due.

    Leave a Comment:




    Past Due 
    Accounting | 2017-01-03 | Chandra | #66333 |

    Emai past due $1474 for 2nd installment of website design and monthly web.


    2017-01-11 | chandra.t
    Raj updated expiry date and security code for Visa ending in 7340, paid past due.

    Leave a Comment:




    Different Domains closed
    Task: Website | 2016-12-30 | Belinda | #66209 |

    Please ask client if they intend to use their old domain or keep it live. We need to know if 301s need to be done (when other domain forwards to new one).


    2017-01-03 | desirae.g
    I have emailed both Dr. Batra and her husband in regards to their old domain. I will update with a note once I hear back from client. Closing this task.

    Leave a Comment:




    welcome letter emailed 
    Marketing | 2016-12-29 | Alec J. | #66156 |

    2017-01-09 | alec.j
    Danny, Dr. Raj is interested in PPC, SEO and Reputation Management. He expects a phone call from you today 3-4 pm EST.

    Leave a Comment:




    Add tagline closed
    Task: Website | 2016-12-28 | Desirae.G | #66113 |

    Please add “Excellence in General, Cosmetic, and Future Dentistry” on the bottom right of the logo (it doesn’t have to be prominent as long as it’s there and it fits well with the design of the logo)


    2017-01-11 | desirae.g
    Jessica, can you update me on status of this task?
    2017-01-11 | chandra.t
    Past due settled, please continue work.
    2017-01-05 | alec.j
    Client has to clear the Past due

    Leave a Comment:




    Web Edits via Phone Call closed
    Ticket: Website | 2016-12-28 | Desirae.G | #66052 |

    DONE -change “QUALITY DENTISTRY IN TROY, MICHIGAN” to “THE ART OF DENTISTRY IN TROY, MICHIGAN”
    DONE -change “MEET DR. SHIKHA BHATNAGAR” to “MEET DR. BATRA”
    DONE -change Dr. name to “Dr. Batra” ON EVERY PAGE including testimonials!

    Feat. services
    -wants title and description on each image INSTEAD OF having it on hover effect
    -increase transparency of black box

    Blog
    DONE -remove author
    -format category words of article as a stacked list instead of side-by-side
    (Blog, Botox, Composite Fillings, Cosmetic Dentistry, Dental Fillers, Dental Implants, Dental Inlays, Dental Onlays, Teeth Whitening, Veneers)
    -Dermal Fillers: add “Juvederm” to article

    Promotions
    DONE -fix spacing on left square in between “Includes 2 FREE bitewing x-rays, oral cancer screening & periodontal (gum) exam” and “Not valid with any other offer. New patients only. Good for each member in your family. Not valid on 3rd party payment.”


    2017-01-11 | catherine.c
    Ticket has been completed. Closing ticket.
    2017-01-11 | catherine.c
    Emailed dr. completed.
    2017-01-11 | chandra.t
    Past due settled, please continue work.
    2017-01-03 | catherine.c
    All edits complete. Waiting for past due before notifying client.
    2017-01-03 | catherine.c
    #2 - clarified by Desirae (not Jessica) - no changes needed.
    2017-01-03 | catherine.c
    All edits complete except:
    1. Featured Svcs (Rod will look into it. )
    2. Clarify category works (Jessica)
    2017-01-03 | catherine.c
    Asked Jessica to clarify Blog > format category words

    Leave a Comment:




    Phone Call 
    Notes | 2016-12-27 | Desirae.G | #66015 |

    Raj scheduled a phone call for Wednesday @ 9:30am


    2016-12-27 | desirae.g
    Will do Danny!
    2016-12-27 | danny.n
    Desirae, when you're done with your call tomorrow, please transfer him to me to discuss marketing if he is available to speak to me. We were suppose to connect sometime this week to discuss per his request but see you have 1 scheduled with him tomorrow. Thx.

    Leave a Comment:




    Going Live Items closed
    Task: Social | 2016-12-27 | Desirae.G | #65999 |

    1. Please add domain(s) to statuscake.com
    2. Complete 301 Redirects
    3. Setup Analytics & Reporting


    2016-12-30 | belinda.t
    yes, will create separate ticket based off Desirae's answer.
    2016-12-30 | rod.l
    Should I close for now then?
    2016-12-30 | belinda.t
    We don't need to complete 301's just yet as the other site is still live. Old URLs have already been recorded below as a backup. we will need to ask client if they intend to use other site, will let Desirae know.
    2016-12-28 | rod.l
    Links to be redirected are still live and they are from a different domain. Redirecting them must be done on that domains side but these pages will no longer be accessible. I asked Belinda to let me know how to proceed.
    2016-12-27 | chandra.t
    #1 & #3 completed, please complete #2.

    Leave a Comment:




    Email: Your Website is Live 
    Design | 2016-12-27 | Desirae.G | #65998 |

    Hello Dr. Batra and Raj,

    Happy Holidays! Your website is live and accessible to the public. If you would like your website to be private, please let me know and we can change the settings for you no problem.

    Please take a look at your initial website and let us know of any questions you might have. You can submit a ticket by going to your dashboard and filling out the form.

    URL: http://troydentalstudio.com

    If you would like to make changes to the website in the future, you may always log in by going to the bottom of your website and clicking “Login.” You can always submit a ticket on the dashboard as well. We welcome any questions regarding the website editor.

    Also, if you would like to schedule a call, please click here: https://calendly.com/optimized360/calls/

    Thank you!

    Desirae
    desirae.g@optimized360.com


    Leave a Comment:




    Marketing Analysis Submitted closed
    Task: Sales | 2016-12-22 | Justin | #65856 |

    Danny, see attached and send

    dr-shikha-bhatn_16628974_a27ccd8d8d2f4d6754420ed3b3fc5c3ef3d97a8c
    2017-01-06 | danny.n
    Ticket has been completed. Closing ticket.
    2016-12-28 | danny.n
    had a long talk with Raj. He wants to start the Adwords when he is back from the Cruise. Will reconnect with him in about 1.5 weeks.
    2016-12-23 | danny.n
    waiting on client to call.
    2016-12-23 | danny.n
    "Hi Danny, We stil have quite some detailing to do before it goes live and start the marketing process.. can we discuss tomorrow ? Thanks, Raj "
    2016-12-22 | danny.n
    sent email to schedule a call.

    Leave a Comment:




    Email: Your Website is Ready 
    Custom Ready | 2016-12-20 | Desirae.G | #65635 |

    Hello Dr. Batra and Raj,

    Happy Holidays! Your website is ready for your review and to further customize.

    This is the initial time that you will see the website, therefore you will have many questions and comments! We encourage you to schedule a call to go over the details of the functional site. We have combined the design you have approved with the pages and information available to us. Please take a look at the website and let us know of any page changes, additions and/or questions you might have.

    Temporary URL: http://shikhabhatnagar.360sites.net

    LOGGING IN

    Please follow the link below to retrieve your password. Once you submit your username, the system will send you an email with instructions to set up a password for the website.

    URL: http://shikhabhatnagar.360sites.net/wp-login.php?action=lostpassword

    Username: shikhabhatnagar

    If you would like to make changes to the website in the future, you may always log in by going to the bottom of your website and clicking “Login.” You can always submit a ticket on the dashboard as well. Please feel free to contact our Support Team with any questions that you might have 1-800-997-9368.

    Schedule a Call: https://calendly.com/optimized360/calls

    Thank you!

    Desirae
    desirae.g@optimized360.com


    Leave a Comment:




    Provide Social Media Artwork closed
    Task: Social | 2016-12-19 | Jan S. | #65569 |

    Please provide social media artwork for Troy Dental Studio.


    2016-12-23 | jan.s
    Updated artwork for Facebook, unable to update artwork for Google+ and Twitter until the current issues are resolved, closing task.
    2016-12-23 | desirae.g
    Jan is now in charge of social media artwork. Reassigning to him.

    Leave a Comment:




    PSD to WP (Surge FW): Shikha Batra closed
    Task: Development | 2016-12-06 | Desirae.G | #64624 |

    *Use Surge framework
    *Fluid responsive!
    *please LINK ALL BUTTONS and feat. services accordingly!

    Menu buttons hover – your choice

    Menu buttons active – your choice

    Hero image – please do NOT make slider

    “Meet Dr. Shikha” – system output

    Feat. Services – hover is shown in design

    Testimonials section – please make slider

    Buttons hover – “Antiman” http://tympanus.net/Development/ButtonStylesInspiration/

    Inner pages – no hero image; add the tan bar that says “Appointments…Quality Dentistry in Troy, Michigan” right below the menu bar for inner pages ONLY

    Footer – should have the association logos section as well; please add social media icons next to “Newsletters” button


    2016-12-13 | developerbrijesh
    We have Complete Project On Live Server and link all buttons but for Services How Can We Identify each service link, please Provide content So We Will Link It.
    2016-12-12 | desirae.g
    Brijesh, please provide an update on this website.
    2016-12-09 | developerbrijesh
    we start my local server we will provide the update by monday
    2016-12-07 | developerbrijesh
    Please send FINAL psd there no find any FINAL psd.
    2016-12-06 | developerbrijesh
    Please provide us PSD or correct dropbox link so that we start the work.

    Leave a Comment:




    Client Approved! 
    Notes | 2016-12-05 | Desirae.G | #64495 |

    Via email on December 2nd


    Leave a Comment:




    Draft Submitted 
    Concepts | 2016-12-01 | Desirae.G | #64362 |

    Hello Raj and Dr. Batra,

    Based on our previous phone conversation, I have updated the selected design draft below. A few things to note:

    -I have added a section with association logos; these can be changed out at any time.
    -I am in the process of adding the tagline, “General, Cosmetic, and Future Dentistry” to your logo. You will be able to see this once the website has been developed.

    I think this design is perfect now! Coming from a patient perspective, these colors are more warm and inviting than others. Please let me know if you would like to approve and move forward with development, or if it is easier, you are more than welcome to schedule a call here: https://calendly.com/optimized360/calls/

    Looking forward to your feedback!
    Thank you.


    Leave a Comment:




    Updated Design Drafts 
    Design | 2016-11-21 | Desirae.G | #63709 |

    My email to Raj and Dr. Batra –
    “I have attached updated designs that better resemble http://mitchellmilan.360sites.net/. Please note that the colors you requested (sage green, earthy tones) do not fit with the bold, blue colors in Mitchell Milan’s website and does not create the same feel. Milan’s website has a dark, bold feel and look while the sage green and earthy tones have a softer, lighter feel and look. I have attached a comparison below…

    Also, the layout in these design drafts is almost the same as Milan’s website. This is the closest I can get the design to look like Milan’s website.
    If you would like to see different colors that resemble the bold, darker look in Milan’s website, please let me know because sage green will create a softer look.”

     


    2016-11-28 | desirae.g
    I have requested approval and waiting for response
    2016-11-28 | desirae.g
    Updated response: "Hi Desirae, Hope you had a nice long weekend...The consensus is we would like to go with the lighter version from a color perspective even if it does not fully resemble the Mitchell Milan site.. Please feel free to make any modifications or substitutions you feel necessary to make this site look excellent...Hopefully this will let us proceed to the next step.. Please let us know if any questions.."

    Leave a Comment:




    Design Drafts Feedback 
    Design | 2016-11-21 | Desirae.G | #63655 |

    From Raj –
    “The website is starting to take shape, but there is substantial detail on the Mitchellmilan site that is not included in the version of our site you sent me, these additional details need to be included..

    Dr. Batra will add additional comments.. Desirae, this site needs to be “world-class” and we are really relying on you and the experts at optimized 360 to make it happen…

    I want as close to the “Mitchellmilan” site as we can get, much of that will not interfere with copyright protection..I am in Europe returning on Wednesday and we can talk to you then..”


    Leave a Comment:




    Draft Submitted 
    Concepts | 2016-11-18 | Desirae.G | #63547 |

    Hello Raj and Dr. Batra,

    Based on your most recent notes and feedback, I have created a new design draft for your review. Again, in regards to the website example you provided me, http://mitchellmilan.360sites.net/, we have copyrights for our clients and their designs. This new draft reflects a similar style to that website but is not the exact same.

    Looking forward to your feedback!
    Thank you for your patience.


    Leave a Comment:




    Create New Email Address closed
    Task: Technical | 2016-11-15 | Jan S. | #63227 |

    Please create the email address info@troydentalstudio.com and have it forwarded to shikteeth@hotmail.com.


    2016-11-15 | jan.s
    The email address info@troydentalstudio.com was created and forwarded to shikteeth@hotmail.com, closing task.

    Leave a Comment:




    Logo Feedback closed
    Task: Other | 2016-11-14 | Desirae.G | #63099 |

    Please refer to client’s Dropbox for their final logo and make the changes listed below:
    -create another version with a black bg and white text

    Other than that, they love it!


    2016-11-15 | jessica.c
    Logo draft has been updated. https://www.dropbox.com/home/Design/Projects/batra-shikha/Logo/output

    Leave a Comment:




    Design Drafts Feedback 
    Design | 2016-11-14 | Desirae.G | #63095 |

    -send logo w/ black bg and white text (for different marketing materials)
    -likes http://mitchellmilan.360sites.net/ better than http://mountprospectsmiles.com/
    -wants new design drafts to look similar to http://mitchellmilan.360sites.net/
    -use sage green or earthy blue as bg color (client wants to see both)


    Leave a Comment:




    Follow Up 
    Notes | 2016-11-14 | Desirae.G | #63077 |

    Scheduled a phone call with Dr. Batra for today between 11-11:30am PST to discuss logo selection and design draft.


    2016-11-14 | desirae.g
    FYI, Danny

    Leave a Comment:




    Draft Submitted 
    Concepts | 2016-11-08 | Desirae.G | #62744 |

    Hello Raj and Dr. Batra,

    Attached are a few logo designs. Please let me know the best available time to schedule a phone call so we can discuss this and the design draft for the website.

    Looking forward to your feedback!
    Thank you.

    Desirae
    desirae.g@optimized360.com


    Leave a Comment:




    Draft Submitted 
    Concepts | 2016-11-07 | Desirae.G | #62651 |

    Hello Raj and Dr. Batra,

    Based off of our discussion I have compiled a design draft for your review. Please take a moment to review this concept and let me know of any changes you would like to see. Right now, we want to focus on the layout and colors of the design, as the text and images can be changed at any time.

    A few things to note:
    -this is an image of what the Home page will look like; all other pages will have the same style
    -I will be sending you a few logo ideas soon

    Please let me know the best available time to schedule a phone call so we can discuss.

    Looking forward to your feedback!

    Desirae
    desirae.g@optimized360.com


    Leave a Comment:




    301’s 
    Notes | 2016-11-07 | Desirae.G | #62646 |

    http://topoftroydental.com/
    http://topoftroydental.com/index.html
    http://topoftroydental.com/contact.html
    http://topoftroydental.com/news.html
    http://topoftroydental.com/form.html
    http://topoftroydental.com/sitemap.html
    http://topoftroydental.com/meetus.html
    http://topoftroydental.com/services.html
    http://topoftroydental.com/directions.html
    http://topoftroydental.com/gallery.html
    http://topoftroydental.com/dentalsecrets.html
    http://topoftroydental.com/awards.html
    http://topoftroydental.com/special.html
    http://topoftroydental.com/career.html
    http://topoftroydental.com/pdf/Patient_Registration.pdf
    http://topoftroydental.com/pdf/Dental_History.pdf
    http://topoftroydental.com/pdf/Health_History.pdf
    http://topoftroydental.com/pdf/HIPAA_PrivacyNoticeDocument.pdf
    http://topoftroydental.com/pdf/HIPAA_AcknowledgementReceipt.pdf
    http://topoftroydental.com/pdf/payment%20policy.pdf
    http://topoftroydental.com/visit.html
    http://topoftroydental.com/faqs.html
    http://topoftroydental.com/teethwhitening.html
    http://topoftroydental.com/cosmetic.html
    http://topoftroydental.com/resins.html
    http://topoftroydental.com/digital.html
    http://topoftroydental.com/intra-oral.html
    http://topoftroydental.com/canal.html
    http://topoftroydental.com/disease.html
    http://topoftroydental.com/restorative.html
    http://topoftroydental.com/seeing_believing.html
    http://topoftroydental.com/tips.html
    http://topoftroydental.com/beautyfulsmile.html
    http://topoftroydental.com/conquer.html
    http://topoftroydental.com/school.html


    2016-12-28 | rod.l
    Belinda, these are still live and they are from a different domain, should we be doing "301s" on these?

    Leave a Comment:




    Logo Design closed
    Task: New Project | 2016-11-03 | Desirae.G | #62475 |

    -use sage green color and grays
    -simple
    -clean
    -modern font
    -use only “Troy Dental Studio”
    -open to subtle shapes like the on in their current website: http://topoftroydental.com/


    2016-11-10 | desirae.g
    Client likes logo 1d. Good job! Closing.
    2016-11-07 | jessica.c
    The logo drafts are in dropbox. Please let me know if I need more variations or any changes are needed. https://www.dropbox.com/sh/iueaj07soricguc/AACO0U81s5k1ifr7eu37DO5Ta?dl=0
    2016-11-03 | desirae.g
    their website will be black, fyi

    Leave a Comment:




    Design Notes 
    Design | 2016-10-28 | Desirae.G | #62156 |

    Current website
    LIKES: same photos/content
    DISLIKES: out-dated, colors, too cluttered, layout

    Examples
    http://westlakesmilestudio.com/ (LIKES: nothing; DISLIKES: too cluttered, too bright)
    http://www.batesdental.com/ (LIKES: office images, organization, simple, layout; DISLIKES: not their colors, maybe too dark, but I did mention that this design is solely based on their office photos)
    http://vinayshah.360sites.net/ (LIKES: clean, soft image of ballerina, organized, full-width; DISLIKES: too dark, colors)
    http://anthonydidato.360sites.net/ (LIKES: soft feel, colors, organization; DISLIKES: did not specify)
    http://thomaskennedydds.com/ (LIKES: nothing; DISLIKES: too many images, too much color)
    http://juliespaniel.360sites.net/ (LIKES: images, philosophy; DISLIKES: patterns)
    http://www.mountprospectsmiles.com/ (LIKES: nothing; DISLIKES: too dark, too many images at the bottom)

    LAYOUT
    -full width
    -sectional
    -flat
    -no crazy shapes
    -organized
    -does not want to scroll too much

    FEEL
    -modern
    -classy
    -easy to nav
    -“soft”

    COLORS
    -sage green, earth tones, grays, white

    IMAGES
    -soft images
    -flowers and people

    CONTENT
    -balance of text/images

    OTHER NOTES
    -stressed that I use my designer expertise to create a “timeless” design
    -pretty open to suggestions
    -I sent a list of 4 website examples and have asked Dr. Batra to let me know which one she likes/dislikes and why


    2016-11-01 | desirae.g
    Client wants DARK bg (like mount prospect) with sage green and earth tones
    2016-10-31 | desirae.g
    Response from Dr. Batra: "my favorite is mt prospect.... love it; clean, like photo, like background color/print, very regal/ rich looking, inviting! west lake... too light.. don't like photos or print. thomas michael kennedy ..... too cluttered/busy... looses my attention and focus. sprucewood.... like dropdown boxes on left... don't like pics of people or print"

    Leave a Comment:




    Follow Up 
    Notes | 2016-10-28 | Desirae.G | #62142 |

    Sent a detailed outline of our process and listed some information I need from Dr. Batra. Raj responded with, “Thank you for the very comprehensive response.. I will discuss with my wife and get back to you tomorrow am on a time..”

    I called and left VM.


    Leave a Comment:




    Original DNS Records 
    Notes | 2016-10-28 | Jan S. | #62135 |

    Original A Record: 50.63.202.43


    Leave a Comment:




    Apply Domain closed
    Task: Technical | 2016-10-28 | Desirae.G | #62125 |

    Please apply domain troydentalstudio.com to website.


    2016-10-28 | jan.s
    The domain name troydentalstudio.com was applied to the tempsite, closing task.

    Leave a Comment:




    Email: Social Intro 
    Design | 2016-10-27 | Jan S. | #62064 |

    Hello Dr. Bhatnagar,

    While we work on your website, we’d also like to start your Social Media accounts as soon as possible. If you have Facebook, Twitter or Google Plus profiles created, please provide admin access to social@optimized360.net -OR- login credentials so that we may update what’s necessary.

    BLOG

    You have also ordered a monthly blog with us in which we will need 6-12 topics from you. These topics can range from anything about your specialty or otherwise. Please send those topics as soon as possible so that our copywriters can get it started for you. After these topics are received, we will publish an article every month to your website and social media accounts.

    Thank you, and we look forward to working with you.


    Leave a Comment:




    DQ Submission 
    Design | 2016-10-27 | Desirae.G | #62037 |

    Your Name: shikha batra
    Desired Domain(s): troydentalstudio.com
    Do you have an existing Site? Yes
    IF yes, please provide login credentials:
    topoftroydental@comcast.net
    Practice Name: Top of Troy Dental
    Secondary Title (Dr. Name) dr. batra
    Practice Address:
    755 West Big Beaver, ste 415
    Troy, MI 48084
    Practice Telephone: (248) 362-1100
    E-mail for Patients: topoftroydental@comcast.net
    Will you be the decision maker during this process? Yes
    Sections:
    -Social Media Links
    -Featured Services
    -Promotions
    -Testimonials
    -Video
    -Contact Form
    -Membership Logos
    -Office Map
    -Doctor’s Bio
    -Office Summary
    Overall Feel:
    -Modern
    -Spa-Like
    -Elegant
    -Playful
    Light or Dark: Light Background (dark text), Deep
    Image Types:
    -Your Images (Upload or Email)
    -People
    -Flowers/Colorful
    Ethnicity:
    -Caucasian
    -Hispanic
    -Asian
    Age Group:
    -Children
    -Teen
    -Adults
    -Elderly
    Demographic:
    -Retired
    -Working Class
    -Business (ex: downtowns)
    -Upscale
    Specialty: cosmetic dentistry
    Top 3-4 Services:
    -cosmetic bonding
    -root canals
    -crown and bridge
    -botox/dermal fillers
    -invisalign
    -oral surgery


    Leave a Comment:




    Create Temp Site closed
    Task: Social | 2016-10-26 | Desirae.G | #62009 |

    Please create temporary site and include client original content (if any).


    2016-11-04 | jan.s
    I have recorded the FTP credentials on CP.
    2016-10-27 | jan.s
    The custom surge tempsite and user for Troy Dental Studio was created, imported default dentistry content via content copier, and submitted an FTP ticket to pagely support, closing task.

    Leave a Comment:




    Email: Design Introduction 
    Design | 2016-10-26 | Desirae.G | #62008 |

    Hello Dr. Bhatnagar,

    Welcome to Optimized360!

    My name is Desirae and I will be the designer working with you every step of the way, starting from concept to going live! I had a quick meeting with your account rep. this morning to discuss your account and review the notes you initially had.

    If you have not already, please take a few minutes to fill out our design questionnaire below. This should give you a better idea of the variety of elements that are featured in an effective design.

    URL: https://form.jotform.com/61947943668171

    After we gain a better sense of what you are looking for I can start the design process. Please let me know the best available time to schedule a brief phone call to discuss.

    I look forward to working on this design with you!

    Desirae
    desirae.g@optimized360.com


    Leave a Comment:




    Website Design (New Design Project) closed
    Task: New Project | 2016-10-26 | Danny | #62001 |

    – Raj (dr’s husband)
    – office is relocating to a bigger location next year (wants an annoucement in the header)
    – current domain is topoftroydental.com (this will be an alias). He wants to register TroyDentalStudio.com to use as the new domain name
    – client has login to cp
    user: rajstar67@yahoo.com
    pass: 360_rajstar67

    sent him questionnaire to fill out already

    – he ordered logo too (please discuss with him to finalize practice name). Told him the order of the logo and website process will be decided by designer.
    – have client use setup their own GA so they can access directly in the future.


    2016-10-27 | desirae.g
    Update - Registered troydentalstudio.com and requested domain credentials from Raj so we can forward the old domain in the future. Briefly spoke with Raj about the new website and we will schedule a phone call with Dr. tomorrow.
    2016-10-27 | desirae.g
    Update - Client has filled out DQ. Called and left VM (email too) to schedule a design interview.

    Leave a Comment:




    Website Design (New Order) closed
    Task: Accounting | 2016-10-26 | Danny | #62000 |

    Website: $5,500 + $99/m

    electronically sign: Visa ending -7340 exp 12/16

    (quote for future Blog Articles: $150/articles)


    2016-10-26 | chandra.t
    Charged.

    Leave a Comment:




    Phone Conference #2 
    Estimates | 2016-10-25 | Danny | #61889 |

    called to negotiate the initial fee. finally agreed to $5,500 if he was to start today.

    discussed Softdent integration which i explained how it works. he will need to contact them and we will link the portal if it is available.

    Also asked about email blast cause his wife likes to write. Showed him constantcontact and how it works so he can do on his own. Quoted him $100-$150 if he wants an article written up in the future.

    Sent updated contract to fax back.


    2016-10-26 | danny.n
    "Danny, I signed and put the credit card information in electronically.. please get your best designer involved as we discussed :) Thank You, Raj "
    2016-10-26 | danny.n
    sk: 1:46pm
    2016-10-26 | danny.n
    sk: 9:36am and he logged in to cp
    2016-10-26 | danny.n
    sent him a f/u if he faxed it.

    Leave a Comment:




    Phone Conference 
    Estimates | 2016-10-24 | Danny | #61818 |

    Spoke to Raj, dr’s husband. Very very nice. Looking for help with their website and marketing. Currently paying a patient $500/m but hasn’t seen results. Told him i don’t even see the AD when i searched. Pointed out to him a client of ours www.MISmile.com that is doing AD and is showing who is down teh street from them.

    Explained to him our Google Adword works and what is needed to be done to have it successful. It seems like he is on a daily budget. Paying that guy $150 every quarter and his cc is being used to be deducted from Google directly, that’s how he knows its exactly $500/m.

    Told him he needs to pause immediately cause its a waste of money right now. Big issue is his website which is not effective and not converting. He didn’t understand how Website and Marketing works which complement each other.

    We had an hour long convo. Suggested to him to go with at least our Platinum Package. He seems to want a discount cause he was asking if that’s what all our clients pay. He kept going back on this which I told him the best I can do is to break it up into installments for him but I can’t reduce the initial because he is getting a lot and assured him that no other will come close in quality, pricing and support which I welcome.

    Client is moving to a bigger location around July of next year. urged him to do so now to get a headstart which he agrees. Doesn’t know business name of new place yet for rebranding but told him we can create the logo based around his website when he finalizes a name. He liked that idea instead of putting the makeover on-hold.

    We connected alot cause he asked about my role and background there which i gave him an overview how Optimized360 was created.

    Told him we developed over 3000 sites and have over 2500 active ones. Went into hosting (cloud) as well and what he would get for monthly cause he seems to want a reduction. I told him we can go from $149 to $99 if we remove the social and videos. He understood.

    Sent him the contract to get started. VERY HOT LEAD.


    2016-10-25 | danny.n
    "Danny, I have received the email.. I I will be reviewing with my wife and be back in-touch with you soon.. Thanks, Raj "
    2016-10-24 | danny.n
    sk: 2:35pm

    Leave a Comment:




  • Domain Information
    Client Registrar
    Hosts Email
    Alias Info
    Registrar Info

    Milestones
    .360temp.com

    Intro & Gallery URL:
    Site Sucker & 301s:
    Site Username (subdomain):
    Map Domain in Pagely/WP:
    Customizer:
    Additional Pages:
    Review:
    Tutorial:
    Website is Ready:

    Cancelled
    301:
    Other Products:
    Status Cake:
    Live Online:
    Analytics Setup:
    Jetpack Stats Setup:
    Analytics ID:
    Google Account

    Analytics by Client

    Shared Dropbox
    Custom Content
    Please submit a task to create content.
    ADDITIONAL EMAIL TO:

    ADDITIONAL EMAIL TO:

    ADDITIONAL EMAIL TO:

  • FTP / Logins
    Website Location:
    Godaddy / 360 Sites
    Subdomain
    FTP USER

    FTP PW

    Shared Dropbox
    Domain Information
    Exclusivity
    Ownership
    Client Registrar
    Hosts Email
    Website Hacked
    Hacked on:
    Resolved?


    Alias Info
    Registrar Login
    Milestones
    Introduction: 2016-10-26
    Questionnaire: 2016-10-27
    Site Download/Site Sucker: 2016-11-07
    Temporary Site: 2016-10-27
    Concept: 2016-12-02
    Approved: 2016-12-02
    Add to Upwork
    Add Developer to Temp Site
    Review: 2016-12-15
    Design # and Download: 2016-12-06
    Image Optim: 2016-12-15
    Website is Ready: checked
    Cancelled
    Sitemap, Submissions, 301:
    Update Other Products:
    Status Cake: 2016-12-27
    Live Online: 2016-12-27
    Analytics Setup: 2016-12-27
    Analytics Report or Jetpack Setup: 2016-12-27
    Analytics ID:
    Google Account

    Analytics by Client
    Custom Content
    Ordered Topics: (please submit a separate ticket)
    ADDITIONAL EMAIL TO:


    Additional Recipients:




    Previous Concepts:
    Additional Recipients:

    Message for Client:

    Task for Developers:




    Add new milestone to Upwork.com Add new milestone to Upwork.com
    Add Developer to Temp Site: 360developers 360developers103259
    ADDITIONAL EMAIL TO:



    ADDITIONAL EMAIL TO:

  • MILESTONES
    Website Backup:
    Introduction:
    Questionnaire:
    Concept: 2016-12-02
    Approved:
    Developed:
    Sitemap, Submissions, 301:
    Check Other Products:
    Analytics Applied:
    Review:
    DC is Ready:
    DC is Live:
    Cancelled
    Previous Design #

    Previous Site Removed:
    Previous Location:
    Previous Subdomain:
    Godaddy / 360 Sites / 360 Temp

    Previous FTP USER

    Previous FTP PW

    ADDITIONAL EMAIL TO:



    Additional Recipients:
    Attach File(s):


    Previous Concepts:
    Additional Recipients:

    Message for Client:


    Task for Developers:


    Add new milestone to Upwork.com Add new milestone to Upwork.com
    Add Developer to Temp Site: 360developers 360developers103259

    ADDITIONAL EMAIL TO:



    ADDITIONAL EMAIL TO:



  • Video Information
    Added to vendor DB
    Checked for alias
    Placed on site
    Declined (note reason why)
    Cancelled

    COMPANY
    Media Med
    Media Med Integrated
    3D4 Dental
    Optio: register w/client info
    Swarm
  • Facebook
    Account Access:
    Active
    Cancelled
    Google Plus
    Account Access: PIN: F/U: URL: Active
    Cancelled
    Twitter
    Twitter
    Active
    Cancelled

    ADDITIONAL EMAIL TO:



    ADDITIONAL EMAIL TO:




    Facebook
    Google
    Twitter
  • Blog Schedule
    Monthly
    None


    Notes

    After submitting the form, copy + paste the EDIT SUBMISSION URL on the thank you page here:



    Need topics? See a list of topics here.

    Initial Blog DQ
    Social Media Access

    Facebook

    Account Access:
    Active
    Cancelled

    Google Plus

    Account Access:

    PIN:
    F/U:
    URL:
    Active
    Cancelled

    Twitter

    Twitter


    Active
    Cancelled

  • Logo Milestones
    Intro:
    Concept:
    Approval:
    Sent Files:
    File URL: Decline to Use (note reason why):
    Cancelled

    ADDITIONAL EMAIL TO:





    Additional Recipients:



    Previous Concepts:
    Additional Recipients:

    Message for Client:
    Instructions to Place on Website (ticket)
  • Username: Password:
    Reviewed:
    Placed on Website:
    Cancelled


    Send Email Confirmation

    ADDITIONAL EMAIL TO:

    Reviewed:
    Active:
    Cancelled


    Send Email Confirmation

    ADDITIONAL EMAIL TO:

    CSR: Pagely Ticket Created:
    Domain Mapping: DB Search & Replace:
    Active/Completed:
    Cancelled


    Send Email Confirmation

    ADDITIONAL EMAIL TO:

  • Email
    HIPAA
    Regular Email

    Active
    Cancelled

    Inboxes Created:
  • BRC - Reputation Management
    Pending
    Active
    Placed on Site
    Cancelled

  • Marketing




    STEPS
    Ordered: 2017-01-09
    Account:
    Waiting for Live Website
    Ad Setup
    Test Ad
    Active
    Paused
    Cancelled
    SEARCH ENGINES
    Adwords
    Yahoo/Bing
    Remarketing
    Display (generic)
    Video
    Mobile
    Other Campaigns (see notes)
    SEO
    Pending
    Monitored by oDesk
    Paused
    Cancelled

    KEYWORDS

  • ORDERED/PAID
    Template



    Website
    2016-10-26
    2016-10-26
    Mobile
    Fluid Responsive
    2016-10-26

    Videos
    2016-10-26

    Marketing
    2017-01-09

    Reputation


    Facebook
    2016-10-26

    Google Plus
    2016-10-26

    Blog
    2016-10-26

    SEO


    Logo


    SPK

    DC

    Email


    HIPAA Form


    SSL Security


    ADApt


    Others
    2016-10-26

    360 Plan



    Estimates | 2016-10-25 | Danny | Phone Conference #2 Ordered

    Custom Platinum


    Initial: 4 Payments of $1,375
    Monthly: $99


    Full Custom Design

    Designed from Scratch

    Mobile Responsive

    Matching Design | Auto Dial | Map

    Ownership

    Own the Custom Design We Create

    Exclusivity

    Design Will Be Exclusive to Your Area

    On-Site SEO

    Specialty Content | Search Submission

    Educational Library

    Get Access to Hundreds of Articles

    Appointment Alerts

    Multi-Platform (Email, Fax, Text)

    x

    Regular Price:

    Initial: Payments of
    Monthly:

    Premium SEO

    Analytics | Geo-Targeting | Meta Tags

    Educational Videos

    High-Quality Patient Education Videos

    Social Media Custom

    Facebook, Google Plus & Twitter

    Logo Design

    Work with a Designer to Build a Logo

    see all default features page 2.

    Regular Price:

    Initial: Payments of
    Monthly:

    COMMENTS:

    2016-10-26 | danny.n
    "Danny, I signed and put the credit card information in electronically.. please get your best designer involved as we discussed :) Thank You, Raj "
    2016-10-26 | danny.n
    sk: 1:46pm
    2016-10-26 | danny.n
    sk: 9:36am and he logged in to cp
    2016-10-26 | danny.n
    sent him a f/u if he faxed it.
    Estimates | 2016-10-24 | Danny | Phone Conference Expired

    Platinum


    Initial: 4 Payments of $1,500
    Monthly: $99


    Full Custom Design

    Designed from Scratch

    Mobile Responsive

    Matching Design | Auto Dial | Map

    Ownership

    Own the Custom Design We Create

    Exclusivity

    Design Will Be Exclusive to Your Area

    Premium SEO

    Analytics | Geo-Targeting | Meta Tags

    On-Site SEO

    Specialty Content | Search Submission

    Educational Library

    Get Access to Hundreds of Articles

    Appointment Alerts

    Multi-Platform (Email, Fax, Text)

    x

    Regular Price:

    Initial: Payments of
    Monthly:

    Gold Package

    Everything on Gold Package Plus

    Educational Videos

    High-Quality Patient Education Videos

    Social Media Custom

    Facebook, Google Plus & Twitter

    Custom Blog

    Custom Website-Based Blog

    Logo Design

    Work with a Designer to Build a Logo

    - See all default included features on page 2. Option to add Social Management (Add'l $50/m)

    Regular Price:

    Initial: Payments of
    Monthly:

    COMMENTS:

    2016-10-25 | danny.n
    "Danny, I have received the email.. I I will be reviewing with my wife and be back in-touch with you soon.. Thanks, Raj "
    2016-10-24 | danny.n
    sk: 2:35pm