Green Orthodontics

Doctor’s emails are not working. He is still contacting us after cancelling account. Domain is currently with Google. Told him to contact them since we would not be able to do anything for him.

Close out account.

“A $99 fee was just charged to me, please can you look into reversing this?” – Doctor canceled on the bill date, Danny approved a refund of $99 back to American Express ending in 1001.

Doctor is working with Michael. Please send all site files to michael@createwebstudios.com

1. On this page: http://gogreenortho.com/request-appointment/
Change the bright green background for Request Appt for to the gradient used in the “YOUR SMILE STARTS HERE” bar right below homepage slider.

On this page: gogreenortho.com/about-us/

The top featured image banner going across the page.

please crop the top photo so that the yarmulka is out of the picture. This should allow you to zoom in more on the picture and reduce the faded margins.

Catherine, can you please put your notes here. Thank you.

Hi Dr. Green,

Thank you for taking the time to talk today. I’m glad we were able to clarify your account. Just to summarize, here’s what we discussed:

– We will be charging back the $99/mo while you find a new host for your site
– We will send you all the website files. I had already discussed this with you but moving site to a different company will require an IT person/company or someone with strong knowledge of WordPress and databases.
– You were not charged last month since you had mentioned you had wanted to cancel. The site is currently still under our company.
– After you have set up the site with your new company, please send us an official email stating that you would like to cancel. We will take down the site on our end and stop all charges.

Doctor is looking into another company to host his site. In mean time, would like to know if he can keep site with us but not be charged $99. Mentioned to Danny.

Informed him about having an IT person/company help with moving the files.

Dr request to cancel account. Can you confirm if it is hosted elsewhere and ok to take down on our end?

Chan, dr is cancelled. Seems to have a new site already. Dr requested to cancel account and also mentioned a charge recently charged and request to have it reversed?

Can you let me know how much it is for?

Dr. Green would like to cancel. Mentioned was charged today for the moth but would like it removed.

1. Create a page labeled “services” with two columns just like : http://gogreenortho.com/category/services/ — adjust photos:

2. Do not use the featured image, but a square-like version of the featured image. Each service should look like the attached.

You can find original photos here: https://bethintrophotography.pixieset.com/greenortho/p/OTA4NTY1Njg4-MjIyODgwMjU4Mg/

3. Link this new page to the “our services” in main menu.

1. Surgical Orthodontics – to replace featured image with: https://bethintrophotography.pixieset.com/greenortho/p/OTA4NTY1Njg4-MjIyODgwMjU4Mg/
2. What is Clear Braces, Adult Orthodontics, Early Phase header images – crop the best we can to show more of the face. It should look like this: http://gogreenortho.com/about-us/
3. Invisalign — We’ll make adjustments there

gogreenortho.com/request-appointment/

Please undo any code edits you have made. There is a green background to the map. Please remove.

http://gogreenortho.com/request-appointment/

On mobile, please make the form show before the contact information (address)

For all inner banners, increase height size of all photos. Make photo of people more visible for each page. Cut down on most of the blurred background. Need to see more of the photo.

1. Homepage – slide #3 – girl with curly hair. zoom out photo just a little so mouth isn’t covered when the green bar appears.

2. On all inner pages, increase height of top banners and size of images. They appear too small on mobile site. Please make sure heads are not cut off – about us page, services page, our practices page

3. Contact us page header banner – zoom out so more of the teeth and blue object are showing.

Please move down slide #1 – heads are cut off

Please switch the featured image to this one:

https://www.shutterstock.com/image-photo/man-toothache-171521441?src=CTkUz70-AAjeAsfAFACXHg-1-54

Reference this folder for images: https://www.dropbox.com/sh/b3n13x2l9xyj4s8/AABh5Wgw-i1DmYi5qdHXhI_sa?dl=0

1. Home Page Slider: switch photos to the ones below. Please make sure heads are not cut off and that slides are same size.

Slide 1 – 64-2.jpg
Slide 2 – 10-5678.jpg
Slide 3 – 32-5864.jpg
Slide 4 – 26-5807.jpg

2. Home; Why Choose Green Orthodontics: switch out the photo with “78-2.jpg” please crop and feather. Similar to how it’s done currently.

3. Home; Testimonials; “88-2.jpg”

4. New Patients Page: change hero image to 61-2.jpg — please make sure it shows properly on cellphones. Heads should not be cut off.

5. Current Patients: change hero to a-2.jpg

6. Services: change hero to 5-5646.jpg

7. Adult Ortho Ft image change to 43-594.jpg

8. Early Phase ft image change to 36-5887.jpg

9. Clear Braces ft image change to 31-5852.jpg

10. Meet Our Team: make sure images are cropped and same size!

change kelly image to 50-6061.jpg
change yarely image to 77-2.jpg

11. Our Practice: change hero to 82-2.jpg

12. About Dr. Noam Green: add photos on the left column. please make them aligned properly and same width.

73-2
74-2
95-2

13. Request appointment button (headerbar): please change green background to the same gradient colors found in logo.

14. Contact Page; Request Appointment Form: change background green color to same gradient in #13

15. Slider: change green bar to have gradient like above.

green phone number at very top – please increase size

1) remove the slogan “your smile starts here” from the logo on the top left and make the logo larger (to be the same total size as the logo with the slogan).

2) replace “helping you achieve your best smile easily and comfortably” with our slogan “your smile starts here”.

change this back to green script – bottom of slider in black bar.

remove the slogan from the logo and use those words “your smile starts here” in place of “helping you achieve…”

doctor does not like how fixed menu disappears and reappears when page is scrolled. Please adjust menu so it has a smoother transition (fade in fixed menu) and does not disappear at any time when page is scrolled.

Dr. Green has entered opt360.belindat@gmail.com as an admin address on his new domain. Please forward that domain to his main one.

When page is scrolled, white background for fixed menu shows up after page stops scrolling. Only green button is visible. Entire fixed menu should always be visible when page is scrolled.

Done – 1. under experience and research it says “Dr. Green oversees 20 residencies per year” it should say residents.

2. Homepage under slider photo – the words “best smile” went back to plain white text instead of the script cursive.

3. on mobile when you start to scroll down on any page the button and banner gets buggy. The request button stays but the number and gray background disappear then reappear. Also the phone number is small it should fill up more of the width.

On mobile, when the telephone has already been clicked on, the color stays as a default blue/purple color. Please change that to green (same green used within the site).

Please check IE and Firefox -fix font type for links in this section so it matches all of the text.

1. Please add domain(s) to statuscake.com
2. Complete 301 Redirects
3. Setup Analytics & Reporting

http://www.greenorthodonticsatlanta.com/
http://www.greenorthodonticsatlanta.com/meet-dr-green
http://www.greenorthodonticsatlanta.com/new-patients
http://www.greenorthodonticsatlanta.com/current-patients
http://www.greenorthodonticsatlanta.com/our-mission-statement
 

Hello Dr. Green,

Congratulations! Your website is live and accessible to the public.

Please take a look at your initial website and let us know of any questions you might have. You can submit a ticket by going to your dashboard and filling out the form.

URL: http://gogreenortho.com

If you would like to make changes to the website in the future, you may always log in by going to the bottom of your website and clicking “Login.” You can always submit a ticket on the dashboard as well. We welcome any questions regarding the website editor.

Thank you!

Optimized360
support@optimized360.com

7) Links:
Eco Friendly: should link to “our practice”
Register online: should link to “new patients”

9) Can the request appointment form have the date of birth all on one line please? Also can you please add a box for additional comments please?

11) Current patients: I think it could use some more pictures. A picture of 1) Braces in the braces section 2) Toothbrushes in the caring for braces section 3) an expander in the expander section

13) Phone number: The alignment looks better, can the formatting not be changed to look more like http://myamazingsmile.com/? for some reason it still looks blue to me.

14) “Read more about Dr. Green” on the home page still doesn’t look like a link. Maybe this should be underlined.

16) This one is my fault: Can we reorder the services again to this order please…. Invisalign, adult orthodontics, early (phase I) treatment, clear braces, TMJ, surgical

Checked the website and made aesthetic changes where I saw fit. Updated doctor on the status, he should review and approve to go live soon.

Chan, can you confirm if he has the next 3 months waived. This was discussed with the dr last month as part of his contract. If not, can you please make sure he’s not for the next 3 months. Thanks.

1. Home; Testimonials; please use the ones found on testimonials page. Currently, they are placeholders.
2. Home; Ft Services: Technology & Experience, please change out icons to match the headings, but use similar style/color as other icons in area.
3. Home; Ft Services; link to correct pages:

– consultation: — contact us
– see how we’ve made it easy — new patients
– Orthofi — http://www.orthofi.com
– Register online — http://www.orthofi.com
– Invisalign — invisalign page/post
– read more about dr green — meet dr page

4. Request Appointment page: hide the page title and add “Request Appointment” above the form. Use the same font as page title.
5. Request Appointment page: Contact information; enlarge by 2 pts. Add “We look forward to hearing from you!” above the contact info.
6. Request Appt page: Add phone and email icons just like the footer
7. Home; Associations; Invisalign logo, replaced with one attached.
8. Header bar: Request An Appointment — change all buttons to Request Appointment.
9. Footer: “Get Free Consultation” — Change to Request Appointment
10. Home; meet doctor section; change the link to have an underline
11. Services: “Continue Reading” move that to underneath the paragraph instead of photo
12. Change the published dates to these posts so it is in the following order:

1. (oldest) Adult Orthodontics
2. Early phase 1 treatment
3. Clear braces
4. surgical orthodontics
5. TMJ
6. Invisalign

Client would like to go live as soon as possible but has last few changes. He has sent over a list in the few tickets mentioned below. Sent him an update today and also notified we have two outstanding items:

1. updating headers on current patient page
2. getting correct photo for main slider; he’s very peticular for this one and can move forward without.

Please change all of the headings to be H5. Also, add appropriate photos to each section.

1. MENU: make overall height shorter to match http://myamazingsmile.com/ — You can make logo smaller and upper header smaller as well.
2. MENU: when scrolling, menu should be little bit transparent like website referenced.
3. Associations: Invisalign and Museum logo has not been added as requested.

http://themuseumschool.org/ — logo and link to website
https://www.invisalign.com/ — logo and link to website

4. New Patients Page should look like attached (green numbers on left and writing on right side). Use the text that is already on the page.

5. MOBILE: Text is inconsistent, contact page, address is different font from rest of site. See attached.

6. MOBILE HERO: there is large blank space at the top. See attached.

Please add new posts and categorize under orthodontics and services:

– http://content.360sites.net/adult-orthodontics/

• http://content.360sites.net/jaw-surgery/ — label this page as “Surgical Orthodontics”

Please change whole header bar design to match this website: http://myamazingsmile.com/

– use the same coloring as on current site (the green and grey theme)
– when scrolling, please make the bar a little bit transparent.
– also, please make sure all the heights are the same myamazingsmile.com
– please check results on mobile phone as well

HOME

– remove “subscribe to news letter” bar
– footer; change “tel” and “email” to green icons — use envelope for email and phone for telephone
– footer; add to association bar, please make them consistent size with current

http://themuseumschool.org/ — logo and link to website
https://www.invisalign.com/ — logo and link to website
NEW PATIENTS page

– design like the attachment but use the text that is already on the website

MOBILE iphone:

– some fonts are showing up times new roman. Please take a look at contact page for example. also footer has the same issue.

ALL HEADINGS

– make all h1-h5 the same font and size and color

INNER HERO

– change out the inner hero image so that if featured image is uploaded, replace.

• Please move the menu so that it is flush / inline with the right side of the telephone number.
• MOBILE: header. please only make the menu bar stay fixed at the top, currently the header is too long, takes up half phone screen.

Doctor To Do List

1. Your biography: please include a direct quote from you. (for signature use)
2. Kelly’s Photo
3. Review/revisions of previously submitted content.
4. Reconsider Invisalign document/information currently used on “Current Patient” tab

Our To Do List:

1. Revise Early Treatment — Copywriters are adjusting
2. Reformatting the Menu Bar
3. Sending New Patient design
4. Adjust “best smile” on home page
5. Home Page; Doctor section to include one photo only
6. Home Page (or throughout website); incorporate logo

Allison, I’ve emailed details with attachments, please let me know if you have trouble viewing.

I have a client that has had bad experience with copy we have sent him. There was not enough flow or personalization on the articles, can you write up a few for me? This has a priority over Optimized360 content for now.

Overall, we would like to let the patient know that his office is very tech-saavy and it’s very easy for the patient to see him (appointment process is simple). Besides the fact that it’s easy to make an appointment, doctor truely cares for the patient and makes it easy for THEM before, during and after the appointment. If you can somehow include this vibe in the articles, that would be great.

Articles to be written (3 paragraphs each page):

1. Invisalign: This should be the most prominent. Stress how Invisalign is not the same at every office. It’s a tool that is customized by your dentist and orthodontist. You can talk about the fact that I’m the director of invisalign at the Georgia School of Ortho-dontics. Use these links:

•https://www.invisalign.com/how-invisalign-works/treatable-cases
•https://www.invisalign.com/why-invisalign
•Advantages over braces: https://www.invisalign.com/why-invisalign/advantage-over-braces

2. TMJ: splint/night guard therapy. Please reference the pdf called“the basics of occlusal therapy (attached)”especially the section called WHAT IS OCCLUSAL SPLINT THERAPY?

3. Early treatment: AAO phase I sheet. Early treatment. Please reference the article that I have attached as a pdf called “Growing Children”

4. Clear Braces

On this page – http://noamgreen.360sites.net/testimonials/
Please add the following testimonials as images to the site. Crop the image to remove ZocDoc logos.

https://www.dropbox.com/sh/yxdxrxaihi6tmuh/AADDKxxl6fbqpU-OuBsBVLt3a?dl=0

Please remove/cancel Social, Blog & logo.

Dr. has 4th and 5th installment of $1,200 each remaining.

Please remove the 5th installment and change the 4th (final) to $600 instead of $1,200.

For the monthy, change it from $149 to $99/m

Client is removing Social, Blog, & Logo.

There are currently four sections: 1. invisalign 2. clear braces 3. adult ortho 4. surgical ortho —- please change this to have 6 sections (2 rows with 3 columns).

Make each heading/icon/text to match the “Why Choose Green Orthodontics” section on this page: http://gogreenortho.weebly.com/about-us.html

Please fix the highlighted area of the drop-down menu (see below). The green bar does not fill the whole space.

– duplicate the green button at the top of the website, into the footer (replace “phone & emergencies..”. Label it “Patient Login” and link to new window: https://www.orthofi.com/account/login
– change all paragraph fonts to “roboto”
– contact page: remove “business hours” and the text below. Simply put”

“Appointments available from Monday, Tuesday and Thursday with convenient evening hours.

Please contact our office at anytime for questions.”

– contact page: update email address to info@gogreenorthodontics.com
– contact page: remove first sentence “please feel free…”
– contact page: map; move up
– contact page: the format looks great, but let’s enlarge it a bit
– menu: make the menu go directly below the logo and telephone (new row)
– home: featured services: change text and add two more sections to match the “why us” section on this web page: http://gogreenortho.weebly.com/about-us.html
– footer: update email to info@gogreenorthodontics.com
– home: “about green orthodontics” section — change the middle photo to the doctor photo found at the bottom of home page. place the bio found at the bottom in this section.
– home: “meet the doctor” section – remove photo, biography and heading. Keep the associations in a straight line and centered.
– home: slider caption: “best smile” needs spacing before and after

Saw that the custom content sent to doctor was poor quality and reached out to him to get more details about what he’s looking for and get to know him. He is a very patient person and is passionate. Truly wants things to work for him + us but so far the logo, content and social media has not worked out. What he did not understand was when he had complained to Danny, why things were not resolved. Explained Danny’s role is making sure client is getting what he needs but I am the technical person that will be able to explain/answer questions. He wanted someone to listen and care about his thoughts instead of saying “yes yes yes” wanted feedback and “creativity”.

He assured that he loved working with Desirae but was supposed to speak with Danny to cancel as he was intending to sign up with Rooster(?) that promised he’ll get a copywriter, told him having a personal copywriter is costly for any company. He understands copy will not be perfect but wanted to confirm that we saw the flaws in the copy we have sent him. confirmed.

MOVING FORWARD

We talked about the content, his practice and the process. Told him he could not speak to our copywriters as they don’t know how things affect different portions of the site.

Dr has a to do list and so do we. He is aware that I’m working with a team but he will speak through me.

“Danny,

I’m sorry. My profile photo on facebook was changed to an extremely low resolution version of my new logo. And that this was released without notifying me and without the website being finished.

I am very upset, we need to talk tomorrow morning. “

Submitted the first 5 topics to be written:

-About Dr. Green
-Why Us
-Invisalign
-Early Treatment
-TMJ

Dr is overall nice but VERY DETAILED-ORIENT.

Dr was unhappy with the process and it seems he didn’t understandt he process very well so he blocked out a lot of the suggestions/recommendations from Desirae. He had a lot of good compliments about Desirae but felt he put too much time into this which he thought he shouldn’t. He didn’t want to continue with the other part (content) because he was discourage with what was on their. Desirae pulled info from his site over and put some of our pt library in there which he didn’t like cause he wanted custom content. I told dr that the content is placed there as a placeholder and he can either use it, rewrite or get custom content (up to 5). Told dr this is all part of the process. Told dr that the content will not always be exactly what drs want because although they are the same procedure, every doctor has a different perspective on it.

I told dr that no company out there will offer the same quality and support that we do for our clients and we do go beyond our norm for our clients which we will continue to do for him but he needs to understand the process and be patient.

Dr stated that he put a lot of time putting together an outline with bulleted notes but it was ignored.

Overall, told dr that I will have a meeting with Desirae to review the outline and be back on track. Dr does not want any content to even go on the non-live site but to just send via word doc so it is editable on his end. He does not want the logo anymore so we will compensate that with additional content pages.

Paragraph text:
-please make font weight of all paragraph text slightly thicker (currently too thin; hard to read)

Current menu item (drop-down):
-please change the color of current menu item to the same gray used in menu bar (see screenshot below)

Services:
-please change color of headings from blue to BLACK (see screenshot)

MOBILE; hero image:
-please move “best smile” to the next line so that all text aligns center (see screenshot)
-please resize hero image so that all kids appear in picture

Dr. Green has scheduled a phone call to discuss website content and logo for today @ 10:30am

Dr. Green called and wanted to follow up on several topics:
1.) He will be unavailable until tomorrow night (~ 6:00 PM).
2.) He has received your email and there is a miscommunication regarding the content, he wants all the content (not just five) that he has listed in his website map.
3.) Logos are a little bit better quality and would like to further discuss this.

Hello Dr. Green,

Based off your recent feedback and examples, I have created a new batch of logo designs below. Please let me know which one you like, and do keep in mind that we have 2 rounds of revisions left for the logo design.

Looking forward to your feedback!
Thank you.

Please provide social media artwork.