Hi, Justin.
Could you please send me the actual contract that we signed and dated for our website design? I do not have a copy with our payment records. Thank you.
LisaKay Cox, MBA
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Lisa,
The proposal in which I have provided was what you had ordered via phone with us.
I can send you an invoice for the payment you have made on the day you ordered.
Would that work?
I can have my accounting department send you any type of receipt needed.
Thank you,
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Hi, Justin.
I have a business consultant who has been coaching me on some SEO/design issues and she has offered to make some changes to our site. I would like to work with her, as she and her husband are highly regarded in the SEO industry. She needs to have full access to our site. I do not have any recollection of a conversation, nor do I have record of a contract in which we agreed that the design of this custom site did not allow us full access. Please let me know what needs to occur for my consultant to gain this access.
Thank you,
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Lisa,
Any changes that Amber would like to make on the site, as Admin, we will be more than happy to assist with the changes.
I will not be able to give you full admin access to the site but Amber will have an editorial access to itself to make changes such as:
Editing/Adding/Removing Content on Existing Pages
Adding as Many Pages as Needed
Change Title Tag
Change Meta Description
You can provide her access to your site by accessing the login button at the bottom of your website.
User: lk@outofthebox.buzz
Pass: you should have your password
If forgotten, you can reset the password and the email reset would go to lk@outofthebox.buzz
Please let me know if you have any further questions or clarifications.
Thank you,
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Hi, Justin.
Thank you for that clarification; however, Amber is not my consultant. I want my consultant who is a professional SEO expert to have access to my account to make the changes beyond the ones you list. What needs to happen for us to gain this access? I was told this was a fully custom site, built from scratch, for us to have the ability to change whatever we saw fit. I did not agree to limited access or ownership. This is a great opportunity for our business to utilize the mastery of a highly regarded expert in the SEO industry. Please tell me how we can resolve this issue.
Thank you,
Hi again, Justin.
I rummaged through my notes from our conversations and ran across this order form that you prepared for us. It clearly states that we ordered a package which includes ownership of our site and design. I also found my hand written notes from our conversation which substantiates the order form 360 prepared. I have included a photo of the order form since I do not currently have access to a scanner.
Please advise. Thank you,
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Lisa,
As you compare the two proposals, what you paid for vs what you are showing:
Optimized360 Gold Pkg JPG: (Gold: $4,000) – Comes with Ownership
Bridge Tower Dental PDF (Custom Gold: $3,000) – You have the option to buy ownership of the website for $1,000
Your site is in fact built from scratch. You did not utilize any design in our gallery as a template.
I’ve also attached the two invoices in which you can compare with your bank statements that we only charged $3,000 which was the order form of Bridge Tower Dental PDF attached.
We went with this option for the financial aspect of it and you were assured and still, am assured that you can purchase ownership of the website for $1,000 at ANY given time in the future.
Ownership if more for doctors who have an IT in the office that can manage the website for them. At that point, there is no recurring cost from our company.
We discussed that since, we will be taking care of the website for you, there’s no point in having the ownership right off the bat.
In regards to the changes to your website, we are not saying you can not make changes to your sites content/pages. We are addressing that we can take care of the more advanced aspects of your website since the team here managing your site are developers with knowledge of coding & etc… You will also be able to access the site to make changes to specific areas as you please.
If you need any specific changes, please do address them to us and we will take care of the changes onto the website for you.
In regards to your SEO, your on-site SEO is optimized already. If you look to be more aggressive, you can invest into some Off-Site SEO in which we provide for our clients.
Off-Site SEO has nothing to do with your website or changing anything on your site, it has to do with building your reputation online throughout the web.
We’ve created a specific page on our site to educate our clients and provide more information for them between the difference.
https://optimized360.com/dental-marketing/
Our company offers this feature in our 360Plan on our packages page as you can see.
But if you wish to be more aggressive, you can spend additional hours towards SEO (Off-Site) like the other competitors on the 1st Page of Google for their city and specialty.
Our company provides SEO for $25/hour on an on-going basis.
Thank you,
emailed completed.
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