Dr Nair called, wants to go ahead and get site reactivated. She stated that they didn’t make any changes since we sent the files to the other company back in Aug. told her if that’s the case, we ll just use what we have instead of getting it from over there. Told dr i will call her back to confirm how much work is involved based on her website files (was not on pricing sheet, spoke to Dr f and he said to quote whatevers for that one, told him i’ll quote $500).
Called dr, lm regarding the quote. Told her i’ll email her as well which i ve sent. Will wait for her response via email or by phone to proceed.
2017-11-01 | danny.n
"Dr. Nair,
Not a problem.
Thank you!" 2017-11-01 | danny.n
told dr rate has gone up since Aug to "$99/m" but i will honor her previous rate of $79/m 2017-11-01 | danny.n
"Hi Danny,
What is the monthly charge for hosting?
Dr N
Sent from my iPhone"
Dr called, lm on my direct line asking if i can call her back cause she has a question for me.
2017-10-31 | danny.n
called Dr back, dr wanted my advice. Bascially wanted to see if we can host their website back bc they want to cancel with the company that we sent the files to that was doing her marketing. The new company doing the marketing doesn't host sites hence why she's asking me. Found out that they do PPC which works independently of the website. Secondly she said they want to create a "landing page" for her whcih i found out based on what she's telling me is a new domain and website for the ppc they will be doing. She said she had this approach before and had good results. I advised her against doing that because this is not good with GOOGLE which can cause her site be blacklisted and i told her reason why which made sense to her. Will quote her at least $500 reactivation fee but will need to see if the site files migrated is usable or we will have to use a backup of what we had before but it won't be updated. Haven't addressed this yet bc she wants to call the other company that she is considering doing the marketing but no hosting.
Leave a Comment:
Take Site Downclosed
Task: Website | 2017-08-04
| Danny
| #81137
|
ok to take site down. Spoke to Dr. Nair and confirmed that the other company is currently hosting the site we developed for them
2017-08-04 | catherine.c
site backed up and disabled on network.
Spoke to Dr. Dr noticed she was being charged for the last 2 months. Told dr that Merlin was made aware to let me know once they get the files and things situated to confirm so we can stop billing.
Dr was out of town during that period and MERLIN the marketing company didn’t notify me and she said he prob didnt care. She asked for a credit back but i told her we can’t because i made it clear to Merlin at the time to let me know. Dr was appreciative and understands. Advised to her to maybe get compensated with Merlin for those 2 months.
2017-08-04 | chandra.t
Per Danny's authorization, refunded $78 back to MasterCard ending in 5021). 2017-08-04 | chandra.t
Charges stopped.
Leave a Comment:
Website Filesclosed
Ticket: Other | 2017-05-05
| Danny
| #75103
|
Please email dr nair to her personal: roshinin27@gmail.com the website files.
She is planning on hosting it on her own GoDaddy account.
Dr is aware to give me a call or email confirmation once everything is situated on her end to officially cancel so there is no interruption.
2017-05-10 | catherine.c
resent new link with additional files. 2017-05-10 | catherine.c
Merlin replied needed additional files. 2017-05-05 | catherine.c
Ticket has been completed. Closing ticket. 2017-05-05 | catherine.c
emailed doctor link for all files she will need.
https://www.dropbox.com/sh/4up8m5ix0wwj46g/AACv-nq69GxwYSissV6LGVt2a?dl=0
Leave a Comment:
Past Due
Accounting | 2017-04-11
| Chandra
| #73497
|
Email past due $78 for web.
2017-04-12 | chandra.t
Julie updated CC via phone (MasterCard ending in 5021), paid past due.
Leave a Comment:
add Google codeclosed
Ticket: Website | 2017-04-11
| Catherine C.
| #73482
|
“Hi Danny,
After playing phone tag with you i just decided to write the mail.
Pls provide with following information.
1) Add google Analytics permission for info@socialhi5.com
2) Provide Website access for SocialHi5 to add the landing pages
a.Wordpress login (Username and Password)
b.Server details (Username and Password)
c.Wordpress admin URL
3) Provide access to webmaster tool for info@socialhi5.com
—
Sincerely,
Julie Padilla
Care Coordinator, RDA”
2017-04-07 | catherine.c
Replied in email:
1) Add google Analytics permission for info@socialhi5.com
Email added to our GA account. They should have received an email.
2) Provide Website access for SocialHi5 to add the landing pages
a.Wordpress login (Username and Password)
http://roshininair.360sites.net/wp-admin/
Email associated with account: info@socialhi5.com
Username: socialhi5
Password: M%#2r(P!BRTwsv%^yw23i#S#
b.Server details -
if you are requesting FTP access, unfortunately we would not be able to provide you that information since you would have access to all of our clients
c.Wordpress admin URL - http://roshininair.360sites.net/wp-admin/
3) Provide access to webmaster tool for info@socialhi5.com
Please clarify your reference to webmaster tool.
Leave a Comment:
update form linksclosed
Ticket: Website | 2017-03-17
| Catherine C.
| #71727
|
2017-03-17 | catherine.c
updated and emailed completed.
Leave a Comment:
New Staffclosed
Ticket: Website | 2017-03-10
| Danny
| #71257
|
“Hello Danny,
Can You please edit adriana’s bio, there seems to be 2 on her free times and she missed typed the year. Here is the correct bio:
Adriana has been in the dental field since 2010 working as a Dental Assistant. Her motto is “to make the world a beautiful place with one smile at a time”
After working as a teacher for two years, she has the ability to make patients calm and at ease during appointments.
She loves what she does and is eager for what is to come in the next years in her career as her goal is to become a Dental Hygienist.
On her free time she likes working with children, spending time with her family, friends and most of all her baby “molly” a four year old maltipoo.
Dr Nair”
2017-03-10 | catherine.c
emailed completed.
Leave a Comment:
Add Form Linksclosed
Ticket: Website | 2017-03-07
| Danny
| #70961
|
Replace what is currently there with these.
“Good afternoon Danny,
Can you please make an option on our website for patients to fill online registration forms?
here are the URLs:
Registration Form
https://newpatientinfo.net/PracticeWebSite/PracticeWebSheet.aspx?PracticeWebCustomerID=1540&SheetDefID=1259
Medical History
https://newpatientinfo.net/PracticeWebSite/PracticeWebSheet.aspx?PracticeWebCustomerID=1540&SheetDefID=1260
Any questions please feel free to give us a call anytime 510-509-2234.
Thank You!
“
2017-03-16 | catherine.c
Links in comments no longer needed, ticket says replace all old links. Emailed Julie for correct links, these do not work:
1. Financial Agreement
2. Patient-Dentist Arbitration Agreement 2017-03-10 | sanjay.d
Link update.
kindly provide link for following
(1) Dental Treatment Consent Form Page 1 Dental Treatment Page 1
(2) Dental Treatment Consent Form Page 2 Dental Treatment Page 2
(3) Patient-Dentist Agreement Patient-Dentist Agreement
I have emailed to Dr. 2017-03-08 | alec.j
Sanjay, we need to close this ticket by Friday, it's " submitted" yet!
“Hello Danny,
We have a new employee, can you please add her picture and her bio.
Her name is:
Adriana Segura
Adriana has been in the dental field since 2001 working as a Dental Assistant. Her motto is “to make the world a beautiful place with one smile at a time”
After working as a teacher for two years, she has the ability to make patients calm and at ease during appointments.
She loves what she does and is eager for what is to come in the next years in her career as her goal is to become a Dental Hygienist.
On her free time she likes working with children, spending time with her family, friends and most of all her baby “molly” a four year old maltipoo.
—
Sincerely,
Dr Nair”
2017-03-06 | chandra.t
Ticket has been completed. Closing ticket.
Leave a Comment:
Charges?closed
Task: Accounting | 2017-03-01
| Danny
| #70593
|
Can you look into this and let me know. Thanks.
“Hi Danny,
Why do I have a charge of 300$from Optimized360 for feb21?
Thank you,
Dr N
Sent from my iPhone”
2017-03-02 | danny.n
ok thanks. I'll let the dr know. 2017-03-02 | chandra.t
Hi Danny, the campaign was stopped but the managed charges were not. We've refunded $300 back to MasterCard ending in 5233).
Chan, can you remove Pediatric keywords. Focus on “top general dentist”, “top cosmetic dentist”.
She’s not seeing her AD at all. She is concern because she was getting 5 phone calls a day with previous company who was managing it and she’s gotten 0. LMK what can be done but try to get these to show.
Thanks.
2017-01-27 | chandra.t
Paused managed OM campaign. 2017-01-27 | danny.n
Chandra, pause the ppc. This is her response "Hi Danny,
I'm sorry but I didn't find US FAMILY DENTAL anywhere in google.
for now I've just decided to stop this campaign and maybe try it again in the future.
I hope I don't get charge for this 'try out' as we have not received any new patients through this campaign.
"
“Hi Danny,
We rants getting any leads or phone calls from the new campaign I’m getting a little worried.
Dr N”
2017-01-26 | danny.n
Ad was not showing. Chan made adjustments and now it is showing. Campaign was only activated a few days ago because she had wanted to correct the ph # on her website and there were billing issues. Prev company did AD for her but I had pointed out her AD was not even showing but it is now showing. Showed her more screenshots and I verified it myself that it is there. Told her to allow time to build enough data since its only been 2 days.
Do not notify client, remove duplicate “Composite Fillings (Tooth-Colored Fillings) for Children” on Services page.
2017-01-18 | sanjay.d
removed old page 2017-01-18 | belinda.t
Please ask Jan where to access the website.
Leave a Comment:
PPC (New Order)closed
Task: Sales | 2017-01-17
| Danny
| #67381
|
PPC: $2,000/m
Fremont, CA – 5 miles
dentist, cosmetic dentist, dental implants, invisalign, clear braces, invisible braces, teeth whitening, veneers, same day veneers, dental crowns
adgroup for each.
2017-01-20 | chandra.t
Campaign set to charge 2/20/16 $299 (first month waived promo) and activated. 2017-01-20 | danny.n
Chan, please correct ph # in PPC Ad if it is incorrect. She gave me correct # to fix on the website: 510-509-2234 - also, I see cc is invalid? I just got off the phone with her, you should call her since she is avaialble now. 2017-01-19 | chandra.t
CC was invalid, LV for Dr. Nair. 2017-01-19 | danny.n
Chan, can you send me the screenshots? I have the email ready, just need the screenshots to attach. ALSO, please send user access to her ppc, her email is roshinin27@gmail.com . I've told dr to be on the lookout for an email from Google regarding access. 2017-01-18 | danny.n
Chan, please convert this to PPC MGMT. Charge her $299/m (1st month waive), she got promo. Use cc on file for $2,000/m budget. Can we get this activated by tomorrow. Dr shut down the other ocmpany's PPC already and really needs this up asap. Thx. 2017-01-17 | danny.n
Chan, dr is going agressive so please create effective landing page.
Event Date/Time:
12:00pm – Tuesday, January 17, 2017 (Pacific Time – US & Canada)”
2017-01-18 | danny.n
"Hi Danny,
Thank you. I hope and keep my fingers crossed this works , we have been with the other company for 5 yrs now so you can understand how difficult it is for us to move to another company.
Regards,
" 2017-01-18 | danny.n
told dr that she has no ranking organically right now (SEO) so there is no comparison anyways so I am not sure what they are referring to. Told her if she has SEO ranking, then yes, there are ways to track where the leads are coming from but she has none. They are just trying to keep her business. 2017-01-18 | danny.n
"Hi Danny,
Today is effectively our last day of the ppc campaign, we rely heavily on our ppc campaign for our new pts so we were wondering when u would be ready to start the campaign for us.
The company was reluctant to see us go and questioned us about a few things , which I would like to question you.
"I understand what you're saying, but while that may be good for your SEO it's probably not good for your PPC campaign. Is the new company you're considering able to separate out which leads come from SEO and which come from PPC, and if so, how? I just want you to be able to understand how the PPC is performing and how the SEO is performing with respect to your ROI."
Pls let me know how you plan to do that.
Thank you,
Dr N
Sent from my iPhone" 2017-01-17 | danny.n
sent dr confirmation to reply to conifrm. 2017-01-17 | danny.n
spoke to dr. 1 of the competitor in the analysis is her other site which another company is doing. She says she's spending over $2k each month but the analysis shows about $593. Went over with her the benefit of ours and the site we did for her vs the other site which is very out-dated which is effecting the conversion rate. Dr agrees and wants us to takeover based on that budget. Dr will contact the other company and shut it down, not getting any patients from it anyways. We discussed PPC MGMT as well which she doesn't understand. Dr didn't even really look at her site we redid for her. Dr prefers to go with the non-ppc mgmt. 2017-01-17 | danny.n
called per scheduled ph conf. Went to vm. LM. Will try again in a few minutes. 2017-01-17 | danny.n
"Hi Danny,
You can call us at 510-509-2234.
Thank you,
Dr N
Sent from my iPhone"
called. Dr stated that she’s been really busy and apologized for not getting back to me. They are currently really busy since moving to the new location. Dr told me she will reach out to me after thanksgiving but call her if she doesn’t. very very nice.
2016-12-22 | danny.n
called. lm on office vm. office is closed. 2016-12-06 | danny.n
sk: 8am 2016-12-05 | danny.n
sent her a f/u on this.
Congratulations! Your website is live and accessible to the public.
Please take a look at your initial website and let us know of any questions you might have. You can submit a ticket by going to your dashboard and filling out the form.
URL: http://usfamilydental.com
If you would like to make changes to the website in the future, you may always log in by going to the bottom of your website and clicking “Login.” You can always submit a ticket on the dashboard as well. We welcome any questions regarding the website editor.
Thank you!
Desirae
desirae.g@optimized360.com
Leave a Comment:
Going Live Itemsclosed
Task: Social | 2016-11-08
| Desirae.G
| #62751
|
301s – Please go to Tools > Safe Redirect Manager
There are 2 redirects set up. Please use these as examples.
“Redirect from:” – use the old path from old site
“Redirect to:” – Use full URL to new site
Please direct the pages to what you think is appropriate on new site. Some old site pages may not exist in new site. Please direct those to homepage.
Here are the 301s that need to be redirected:
2016-11-08 | desirae.g
Update - Client wants to host emails. Making website live today. 2016-11-07 | desirae.g
Update - Emailed client about hosting emails. Requested a response ASAP so we can make the website live. 2016-11-04 | desirae.g
Asked if Dr. Nair would like to continue hosting emails or if she would like us to host. Waiting on response. 2016-11-04 | desirae.g
Client wants to go live. Requested credentials.
Leave a Comment:
Web Edits via Emailclosed
Ticket: Website | 2016-11-01
| Desirae.G
| #62317
|
About Us > Our Team
-please replace bio for “Julie” with the following:
Giuliana Padilla
Office Manager
With more than 10 years of experience in the Dental field. Giuliana (a.k.a Julie) takes great pride in building genuine and trusted relationships with her patients.” I strive to have our patients leave their appointments knowing exactly why we have recommended certain treatments,” she says. In addition to being fully trained as dental chair-side aid, Julie also offers invaluable knowledge to front desk duties and continues to wear the hat of office manager. “I feel privileged to positively influence and touch people’s lives through dentistry.”
Besides loving her job, Julie and her husband have a son named Liam and a dog named Dobby they enjoy camping and family reunions.
Promotions page:
please add the following
– Porcelain Veneer- $100 OFF each
– 15% OFF All Treatment (Not to be combined with any other Promotion)
– $79 Exam, Cleaning, Xrays (Not to be combined with any other Promotions)
2016-11-02 | catherine.c
Ticket has been completed. Closing ticket. 2016-11-02 | catherine.c
completed. 2016-11-01 | desirae.g
Please notify Desirae when completed.
2nd photo of hero image slider:
-please move this image UP so the girl’s face is not hidden behind the text
Menu (inner pages ONLY)
-please make menu bar transparent
Hero image (inner pages ONLY)
-please move image UP so faces do not get cut off
2016-11-07 | desirae.g
looks good. closing. 2016-11-07 | catherine.c
please check if this is good. thanks. 2016-11-05 | developerbrijesh
Done 2016-11-03 | desirae.g
Brijesh, the following still needs to be fixed: 2nd photo of hero image slider;
please move this image UP and the text box should be in the same position as the first slide. 2016-11-03 | developerbrijesh
done 2016-11-02 | catherine.c
Please remove purple background on inner top menu. Should be transparent like the homepage. Thank you. 2016-11-01 | developerbrijesh
done
-please replace the 2nd image in the hero slider AND inner page hero with the one emailed to support
-please remove the following articles from the Services page: Sedation, Implants, and TMJ
2016-10-31 | catherine.c
Ticket has been completed. Closing ticket. 2016-10-28 | catherine.c
https://www.dropbox.com/s/738pl3glq3r4xlx/shutterstock_213354343%20%281%29.jpg?dl=0
Please replace all office photos with the ones sent to support.
“Office” page:
-please make image slider full size and replace those images with the new ones as well
2016-10-31 | catherine.c
Ticket has been completed. Closing ticket. 2016-10-28 | catherine.c
Please use these new office photos. Remove current photos
https://www.dropbox.com/sh/t8q3ng8xg6o50ew/AAASePU32bfPCQlvKNKFUSpha?dl=0 2016-10-28 | desirae.g
Photos uploaded to Dropbox
We have combined the design you have approved with the pages and information available to us. Please take a look at the website and let us know of any page changes, additions and/or questions you might have. Please give us a call to briefly go over the website and making changes.
Temporary URL: http://roshininair.360sites.net
LOGGING IN
Please follow the link below to retrieve your password. Once you submit your username, the system will send you an email on instructions to set up a password for the website.
If you would like to make changes to the website in the future, you may always log in by going to the bottom of your website and clicking “Login.” You can always submit a ticket on the dashboard as well. We welcome any questions regarding the website editor.
Please add these staff photos to “Our Team” page (replace old ones):
https://www.dropbox.com/sh/k3pfajttyemvxcp/AAALLNNxOh7jE3qPOsyy3ILua?dl=0
Place the team photo at top of the page.
Use “Coming soon” as text placeholders if bio not available
Add these photos to “Our Office” page (create a slider):
https://www.dropbox.com/sh/t8q3ng8xg6o50ew/AAASePU32bfPCQlvKNKFUSpha?dl=0
Please review the website and use the review form to check for items.
2016-10-27 | jessica.c
Review is complete. Desirae if you want to give it a quick look over to make sure its correct. 2016-10-26 | jessica.c
Website review is complete, closing task.
2016-10-25 | desirae.g
Edits/changes have been emailed to you. Closing. 2016-10-24 | developerbrijesh
We have Complete Project On Live Server Please check And Also create Menu For Footer With "Footer Menu" Name. 2016-10-20 | developerbrijesh
we start the project my local server. We will update you.
Here is the updated design draft based on your recent feedback. Below is a list of things I have changed:
-the big image on the top
-menu is more bold and readable
-added the phone number to the top right
-changed the color of the box to purple behind “Care, Comfort, Convenience”
-changed the image that represents “Family Dentistry” (left side)
-made the address bold
-changed the office hours accordingly
-changed the bottom to purple
Please let me know the best available time to schedule a brief phone call so we can discuss.
-change transparent box to purple
-change the font of “Care, Comfort, Convenience” to non-cursive
-change the footer to purple
-change hero image (does not like man in pink shirt)
-feat. services: replace 1st image to represent a family (“Family Dentistry”)
-office hours: change Wednesday to 10am-7pm and Thursday to CLOSED
-make address bold
-change phone # to 510-509-2234 and add to top right header (big & bold)
-increase menu font and bold
FEATURED SERVICES will be:
Family Dentistry, Invisalign, Pediatric Dentistry, Veneers, Dentures
Based off of our discussion I have compiled a design draft for your review. Please take a moment to review this concept and let me know of any changes you would like to see. Right now we want to focus on the layout and colors of the design, as the text and images can be changed at any given time.
Please let me know an available time to schedule a phone call with you so we can discuss.
Dr. Nair is not really sure what she wants her new website to look like. She knows that she does NOT like her current website. The only thing she likes about it is the colors.
Examples:
http://austinpetmc.com (LIKES: hero image slider and feat. service images)
http://thomaskennedydds.com/ (LIKES: feat. service images, sectional layout)
I showed them http://magicalsmilesmd.com/ for depth & shadows, and she wants depth
COLOR
-purple & green from logo; more green
-bright colors
FEEL
-modern
IMAGES
-will send professional office photos
-include images of people smiling
CONTENT
-balance of text & images (not too much text)
OTHER NOTES
-demographic is all ethnicities, all ages
-use same Dr. bio and team bio for now
-use same patient forms
-do not use their Youtube video
-include same promotions on Home page
-sections for home page: social media links, promotions, office summary or doctor bio, reviews, map, contact form
Your Name: roshini nair
Desired Domain(s): www.usfamilydental.com
Practice Name: US Family Dental
Secondary Title (Dr. Name): Dr roshini nair
Tagline (slogan): care,comfort ,convinience
Practice Address:
39572 Stevenson Place, Suite 123
Fremont, CA 94539
Practice Telephone: (510) 509-2234
E-mail for Patients: care@usfamilydental.com
Will you be the decision maker during this process? Yes
Overall Feel:
-Modern
-Deep
Image Types:
-Your Images (Upload or Email)
-Specialty (Medical, Dental…)
Ethnicity: Fremont
Specialty: general dentist
My name is Desirae and I will be the designer working with you every step of the way, starting from concept to going live! I had a quick meeting with your account rep. this morning to discuss your account and review the notes you initially had.
If you have not already, please take a few minutes to fill out our design questionnaire below. This should give you a better idea of the variety of elements that are featured in an effective design.
URL: https://form.jotform.com/61947943668171
After we gain a better sense of what you are looking for I can start the design process. Please let me know the best available time to schedule a phone call so we can discuss.
I look forward to working on this design with you!
Desirae
desirae.g@optimized360.com
2016-10-05 | desirae.g
Danny, just received their DQ submission. Will call to schedule a design interview. 2016-10-05 | danny.n
Desirae, have you talked to client yet? Did you get a questionnaire submission from her? please f/u with dr and let me know. Thx.
– Dr. Nair
– Web Makeover, moving from Union City to Fremont (down the street). Looking to rebrand
– she has social media accounts (please request the links to link them from her new site)
– 301 redirects
– Dr is very nice, very straight-forward web makeover
– Sent dr link to the questionnaire already. Told her to fill it out and put day/time she would like to be contacted via phone to discuss.
Will be doing SEO/PPC after site is launched.
2016-10-05 | desirae.g
Scheduled a phone call with Dr. Nair and Julie, their office manager, for today @ 1pm
Dr called in. Looking to redo her site cause she moved from Union City to Fremont (down the street). Wants to do marketing as well to target Fremont. knows a bit about SEO and also PPC.
Gave her overview of SEO and PPC whcih I had reocmmended PPC. Seems like SEO as well too so I told her recommend a min of 10hrs a month. Dr seems to want immediate patient meaning to do PPC immediately instead of waiting while the new site launches.
Discussed the Gold package based on what she is looking for. Went over with her how Web and Marketing works and the purpose of each which she agrees. Client has social media too which i recommend to link on their site cause she asked me what I think about it. Gave her overview of the advantage of it and how it works.
Hot lead. Def call her in a few days. Sent email with info
2016-09-30 | danny.n
Spoke to Dr. Nair. She confirmed that she wants to move fwd with the project and what was the next step. Sent dr email again with contract to fax back or electronically sign online. 2016-09-30 | danny.n
called. lm. 2016-09-29 | danny.n
Dr. Nair called. LM afterhours. Called back dr next day. LM on her cell. 2016-09-23 | danny.n
sent her a f/u. 2016-09-20 | danny.n
SK: 9:18am 2016-09-16 | danny.n
called. spoke to dr. no decisions made yet. still figuring out her budget. assured her that we guarantee competitive rate. call her next week 2016-09-13 | danny.n
"Got it, Thank You!"
Leave a Comment:
Marketing
SEARCH ENGINES
Adwords
Yahoo/Bing
Remarketing
Display (generic)
Video
Mobile
Other Campaigns (see notes)
"Dr. Nair, Not a problem. Thank you!"
2017-11-01 | danny.n
told dr rate has gone up since Aug to "$99/m" but i will honor her previous rate of $79/m
2017-11-01 | danny.n
"Hi Danny, What is the monthly charge for hosting? Dr N Sent from my iPhone"
Leave a Comment: