Dr. Robert McKenna

Article sent to Dr. Onugha for his review:

https://docs.google.com/document/d/1DvwO_7ypbpJT4kJiFIqNmcebhuysYEQF1wubcUYhYu0/edit?usp=sharing

Article sent to Dr. Onugha for his review:

https://docs.google.com/document/d/1wwoPI_0w5mIuERuZKHl2Yissz_jzSG_kuiNp_lyX5A0/edit?usp=sharing

https://docs.google.com/document/d/15CqHdooXDNJCaxA5222v8-QM2jGx6eq4UeCsrFyn0UM/edit

Here’s November’s blog article. Please duplicate and send it to doctor.

Requested from Dr. Onugha

Dr. Osita pointed out that Dr. Mckenna is the only mentioned in the blogs that we written for the practice – Not to Copywriter to mention Dr. Osita as well.

Information was added to the blog area and I let him know that I will remove the two previous blog articles that had his content present in them and will keep the articles that we had created in the blog area. *** He is reviewing the articles and will give me his feedback if he has any.

I Confirmed the process with Dr. Onhuga that we post blogs to his website within the first week of every month, which they will be there in his dashboard ready for his review. ******* Dr. Requested that we send him the articles in an email so that he can read through them there

Process:
1. Post articles in Private mode to clients website (Ayesha)
2. Email Dr. Onhuga text of article so that he may review it
3. Once he confirms – edit the visibility of the article to “Public”
4. Notify Dr. that the article is now on their website

Dr. Onhuga didn’t have time to go over blogs – requested that I call him late afternoon tomorrow 10/4 –
Looks like Dr. or somebody in office had logged in and adjusted the articles that were originally posted.

Need to create a process for him to follow so that he doesn’t change the content that we write for his blog. He to reiterate with him that the blog is for SEO rather than being specifically for being informative.

Dr. Onhuga didn’t have time to go over blogs – requested that I call him late afternoon tomorrow 10/4 –
Looks like Dr. or somebody in office had logged in and adjusted the articles that were originally posted.

Need to create a process for him to follow so that he doesn’t change the content that we write for his blog. He to reiterate with him that the blog is for SEO rather than being specifically for being informative.

It appeared that the blogs for Lung Cancer Screening and HyperHidrosis was actually suppose to be for the services page not the blog and it was set up as a blog to be presented to Dr. Onugha – he was confused because when I showed him the blog articles he said he wrote those – found out the issue

Belinda found the actual articles that were written and will replace

Spoke with Doctor and cleared up the confusion – spoke with Charles today – he will contact the doctor and update him of the blogs and what to expect in the future

First client payment was in July, 2nd payment was Aug. Client hasn’t paid extra for blogs (There are 2 present on site). There was a delay in posting due to lack of credit card information. Justin will still honor waiving 2 months of charges for blogs.

Hello Dr. Onugha,

I received your list of blog topics and have scheduled your first blog, “Lung Cancer”, to be posted to your website and Social Media accounts within the 1st week of September. The list of 7 topics you provided will last until March 2018. If you had more topics you’d like to include in the meantime, please feel free to contact me.

Thank you,
Charles

Please replace hero image on ALL inner pages with the one attached.
(please make sure you are able to see each person’s face!)

1. please change the menu link color to white.

Please replace hero image with the one attached.

1. Please add domain(s) to statuscake.com
2. Complete 301 Redirects
3. Setup Analytics & Reporting

Hello Dr. Onugha, Dr. McKenna, and Kathy,

Congratulations! Your website is live and accessible to the public.

Please take a look at your initial website and let us know of any questions you might have. You can submit a ticket by going to your dashboard and filling out the form.

URL: http://socalthoracicsurgery.com

If you would like to make changes to the website in the future, you may always log in by going to the bottom of your website and clicking “Login.” You can always submit a ticket on the dashboard as well. We welcome any questions regarding the website editor.

Thank you!

Desirae
desirae.g@optimized360.com

184.168.221.33

0 smtp.secureserver.net 68.178.213.203
United States Scottsdale, Arizona US
GoDaddy.com, LLC (AS26496) 60 min Blacklist Check SMTP Test
10 mailstore1.secureserver.net 68.178.213.243
United States Scottsdale, Arizona US
GoDaddy.com, LLC (AS26496) 60 min Blacklist Check SMTP Test

Emailed Dr. Onugha and CC’d Justin to see if he has a CC for us so we can go live.

Hello Dr. McKenna & Dr. Onugha,

Your social media accounts have been created and added to your website. Below are instructions per Social Media profile, please complete and confirm accounts.

FACEBOOK

URL: https://business.facebook.com/SoCal-Thoracic-Surgery-1598572863783527/

Please log onto your personal account and hit the “like” button on your Facebook Profile. Once you have done so, please send us the email address for your account. We will then add you as a manager of the profile. Once added, you will get a notification in your Facebook account to accept the invitation. You will be able to make posts, upload pictures and do as you please just like a personal profile.

GOOGLE PLUS

URL: https://plus.google.com/102990775889692427066

Google will send a postcard to your office with a PIN number. Please send that to us for verification.

TWITTER

URL: https://twitter.com/socalthoracic
Username: socalthoracic
Password: 360_osita.onugha
Email: osita.onugha@providence.org

Please log onto http://www.twitter.com and confirm the account. If the account is not confirmed, the might be marked spam in the future. We’ll be glad to walk you through this process, please give us a call at 1-800-997-9368.

Thank you and let us know if you have any questions!

Jan
jan.s@optimized360.com

Hey Justin,

Can you send me an invoice? I have arranged for the hospital to begin payment. Thanks.

Dr. Onugha wants to go live ASAP. Advised him that we can’t go live until he provides a CC, which he said he still does not have. He also wants to speak with Justin further in detail regarding SEO and timeline of Google rankings.

Scheduled a call for Tuesday @ 10am PST

Emailed Dr. Onugha to schedule a call so we can go over the website and go live soon.

HYPERHIDROSIS
(under “Treatment Options”)
-add the following as a bulleted list to the Treatments tab of the accordion:
Drysol: Aluminum Chloride is applied to hands daily at night. Leave on for 6-8 hours.

Botox: Botox injections have been used for the hands and the axillae. For the hands and axillae, the treatment requires many injections of Botox during a single session. These are usually effective in reducing the sweat, but the treatment lasts for 3-6 months.

Iontophoresis is a system to place hands or feet in water with low voltage DC electrical current. It is done 30 minutes, three days per week. For patients for whom it works, the benefit is temporary. When the treatment is stopped, the hyperhidrosis returns.

Anti-anxiety drugs have been tried, but they have very little role in the treatment of hyperhidrosis because, while the sweat may increase with tension and anxiety, they are not the cause of the problem.

Psychotherapy has been tried, but has very little role in the treatment of hyperhidrosis because, while the sweat may increase with tension and anxiety, they are not the cause of the problem.

Drying medicines: There are pills that can be taken to dry up the sweating, however, patients complain that these medicines cause dry mouth and dry eyes.

FOOTER
-link the address to
https://www.google.com/maps/place/2121+Santa+Monica+Blvd,+Santa+Monica,+CA+90404/@34.030739,-118.479607,19z/data=!4m5!3m4!1s0x80c2bb499365be03:0x8b14d19a1b6f20ad!8m2!3d34.0307388!4d-118.4796069?hl=en-US
(make sure link opens in NEW TAB)

Emailed Dr. Onugha to schedule a call so we can go over website before going live. He mentioned last week there are still a few more edits but he was going to be crazy busy this week.

Bullet points are not showing on pages that are using Divi. Please fix so that the bullet points appear even when using Divi.

Spoke to Dr. Onugha last Thursday and he will be showing Dr. Robert McKenna the website on Tuesday (tomorrow). He will let me know of any further edits and when they would like to go live.

-decrease size of Saint John’s logo so that it is in line with John Wayne logo
-remove Promotions from footer menu – DONE
-services; reorder to the following – DONE
1. Lung Cancer Screening
2. Lung Cancer
3. Hyperhidrosis
4. Malignant Esophageal Disease
5. Benign Esophageal Disease
6. Minimally Invasive Thoracic Surgery
7. Robotic Thoracic Surgery

Scheduled a phone call for Wednesday, February 22nd between 10:30am-11:30am

Dr. Onugha scheduled a phone call for Wednesday (yesterday) and had to reschedule for today @ 10am. He had to reschedule again for 2pm. When I called, he was still in a meeting. He previously advised that this week was going to be crazy at the hospital, so I emailed asking to reschedule when he can.

ALL SERVICE POSTS
-add the first few sentences of each post to the “Excerpt” section on the page editor so that the short description will show up on the “Services” page.
(For example, “Diaphragm” has an excerpt and shows description on Services page.)

HOMEPAGE; IMAGE SLIDER TEXT
-change this font family to “Oswald” bold
(this should ONLY be changed for the slider!)

SERVICES; HYPERHIDROSIS
-add accordion feature and format page accordingly

ALL SERVICES
-add excerpts for each service so that it shows on the Services page

HOMEPAGE; PATIENT INFO BOX
-link to Patient Info page

HEADER; LOGOS
-link John Wayne logo to http://california.providence.org/john-wayne/
-link Saint John’s logo to http://california.providence.org/saint-johns/

SERVICES; ROBOTIC THORACIC SURGERY
-add content from document found here: https://www.dropbox.com/sh/nxrcnhhr568wtrf/AADyfCGm4awQl5r7fC_xVtlRa?dl=0
(NO Accordion feature)

Dr. Onugha plans to go live next week! Scheduled a phone call with him for next Wednesday the 15th @ 11am to go through other website edits before going live.

Registered socalthoracicsurgery.com

Dr. Onugha scheduled a phone call for Friday @ 10am

Bullets & number list do not appear throughout website. Please code so the bullets & numbers show.

ALL DOCUMENTS FOUND HERE: https://www.dropbox.com/sh/sum99kli8w4ks4o/AABPr66Xp3nsQ2lr_Kz79Xwxa?dl=0
LINK TO NEW OUTLINE:
https://www.dropbox.com/sh/ved1u0not2i1olh/AABTIe7yhpM0o1oQMUGt35LJa?dl=0

PATIENT INFO
-this page should have 3 links: What to Expect on Your First Visit, Pre-Op Instructions, Discharge Instructions
-create a page for “What to Expect on Your First Visit” and copy/paste text from “What to expect” document (found in link above)
-format the information on that page with the “accordion” feature
-create a page for “Discharge Instructions” and copy/paste text from “Discharge Instructions” document (found in link above)
-format the information on that page with the “accordion” feature
-link each topic on the Patient Info page to its respected pages

SERVICES > OTHER LUNG DISEASES
-remove current information from this page
-add 3 links to this page: Bronchiectasis, Spontaneous Pneumothorax, Tuberculosis
-create a page for “Bronchiectasis” and copy/paste text from “Bronchiectasis” document (found in link above)
-format the information on that page with the “accordion” feature
-create a page for “Spontaneous Pneumothorax” and copy/paste text from “Spontaneous pneumothorax” document (found in link above)
-format the information on that page with the “accordion” feature
-create a page for “Tuberculosis” and copy/paste text from “Tuberculosis” document (found in link above)
-format the information on that page with the “accordion” feature
-link each topic on the Other Lung Diseases page to its respected pages

SERVICES > LUNG CANCER
(reference pages 5-6 on new website outline: https://www.dropbox.com/sh/ved1u0not2i1olh/AABTIe7yhpM0o1oQMUGt35LJa?dl=0)
*DO NOT DELETE ANY OF THE ACCORDION SECTIONS
-“Risk factors for lung cancer” should be a bulleted list
-replace the current content under “risk factors for lung cancer” with the new content from the outline (pages 5-6); do not include images in outline.

SERVICES > DIAPHRAGM
-format the information on that page with the “accordion” feature

SERVICES > THORACIC OUTLET SYNDROME
-format the information on that page with the “accordion” feature

SERVICES > MALIGNANT ESOPHAGEAL CANCER
-format the information on that page with the “accordion” feature

SERVICES > MEDIASTINUM
-format the information on that page with the “accordion” feature

SERVICES > MYASTHENIA
-format the information on that page with the “accordion” feature

SERVICES > LUNG CANCER SCREENING
-format the information on that page with the “accordion” feature

SERVICES > CHEST WALL
-remove current content from this page
-add 3 links to this page: Chest Wall Deformities, Chest Wall Infections, Chest Wall Tumors
-create a page for “Chest Wall Deformities” and copy/paste text from “Chest Wall Deformities” document (found in link above)
-format the information on that page with the “accordion” feature
-create a page for “Chest Wall Infections” and copy/paste text from “Chest Wall Infections” document (found in link above)
-format the information on that page with the “accordion” feature
-create a page for “Chest Wall Tumors” and copy/paste text from “Chest Wall Tumors” document (found in link above)
-format the information on that page with the “accordion” feature

SERVICES > MYASTHENIA
-change featured image to one of a “drooping eye or eyelid” from Shutterstock

SERVICES > LUNG CANCER
-under “Radiology” create a table in this section of the accordion similar to the table on page 12 of the website outline
-replace content in “Diagnosis of Lung Cancer” section of the accordion with the content found on page 13 of the website outline
-replace content in “Treatment of Lung Cancer” section of the accordion with the content found on page 14-15 of the website outline

Emailed client regarding the monthly fee for the project.

—————————————————————-

Dr. Osita,

Hope you are you doing well.

My accountant flagged me down this morning regarding your account with us.

Our company still has no payment method for the monthly fees for this project.

Per our last conversation, I wanted to give you some time to see how you would like to proceed with this.
In order to prevent any holds or interruption with your account, please let us know how you wish to proceed.

You can simply provide a CC for the monthly fees ($149 w/o blogging currently — $249/m w/ blogging).
Or you can send an annual check for 5% off your monthly fees.

Please advise.

Thank you,

Scheduled a call with Dr. Onugha on Monday, January 30th @ 10am to discuss content. His new outline is still confusing and not clear.

Please cross-reference the content from the new website outline that client has provided and make any text changes to the Services if needed. New outline found here: https://www.dropbox.com/sh/ved1u0not2i1olh/AABTIe7yhpM0o1oQMUGt35LJa?dl=0

SERVICES:
-add accordion feature to the following pages and format the information accordingly:
Diaphragm
Mediastinal Tumors
Other Lung Diseases

EMPHYSEMA:
-add content from “Emphysema/Lung Volume” listed in NEW website map found here (page 17): https://www.dropbox.com/sh/ved1u0not2i1olh/AABTIe7yhpM0o1oQMUGt35LJa?dl=0

HOME; MEDICAL INFORMATION:
-add images from Medical Information section on homepage to ALL the Services

PATIENT INFO; PATIENT INFORMATION & PREOPERATIVE INSTRUCTIONS:
-add information from “Patient Info” and “Pre op instructions” documents found here: https://www.dropbox.com/sh/ved1u0not2i1olh/AABTIe7yhpM0o1oQMUGt35LJa?dl=0
-use the accordion feature for BOTH pages

HOME:
-justify the “Welcome” paragraph

FOOTER; LOCATION:
-add “Lung Cancer Screening/Nodule Clinic” 310-829-8686 below Main Hospital number

-add the article labeled “Lung Cancer Screening” to the Lung Cancer Screening post
-add the article labeled “Esophageal Cancer” to the Malignant Esophageal Disease post

Dr. Onugha is frustrated that adding content to the website is taking so long. I advised that since there are 86 pages of content in the website map he provided that it will take some time to add everything properly. I have expedited this task and have kept him updated with the process.

Please add the following bios to the “Our Team” page.

For Dr. Onugha:

Osita Onugha, M.D., is a board-certified surgeon and assistant professor of thoracic surgery at the John Wayne Cancer Institute. Dr. Onugha practices all aspects of thoracic surgery, including procedures for benign and malignant conditions of the lung, esophagus and mediastinum. He has a particular interest in minimally invasive techniques that leave small scars, and has extensive experience in treating thoracic surgical conditions using video-assisted thoracoscopic surgical (VATS), robotic assisted thoracic surgery (RATS), laparoscopic and bronchoscopic approaches.

While in training, Dr. Onugha became the first cardiothoracic fellow to be awarded the prestigious Excellence in Teaching with Humanism Fellow and Residents Award. During his residency at Stanford, he helped design a novel catheter that detects and treats infections. He was a named inventor on multiple invention disclosures and has two filed patents.

He is the creator of the Surgical Innovation Lab at the John Wayne Cancer Institute. Its current projects include: using 3D printing for chest wall reconstruction after surgical resection, using wearable technology as a diagnostic preoperative/postoperative tool, using machine learning to better understand lung cancer, and studying the uses of novel circulating tumor DNA (liquid biopsy) in lung cancer.

Dr. Onugha holds an MBA from the University of Cambridge Judge Business School in England.

He has co-authored several book chapters and manuscripts, and has presented at multiple national conferences.

Dr. Onugha is also involved in clinical trials for patients in all stages of lung and esophageal cancer.

Education
• Medical school: David Geffen School of Medicine at the
University of California, Los Angeles
• Internship and residency: Stanford University Medical Center,
Stanford, Calif.
• Fellowship: UCLA Medical Center, Westwood, Calif.

Areas of Interest
• Lung cancer and airway diseases
• Esophageal cancer and benign esophageal diseases
• Hyperhidrosis

————————–

For Dr. McKenna:

Robert McKenna, M.D., is a board-certified thoracic surgeon who pioneered minimally invasive lung cancer surgery. He has taught many thoracic surgeons around the world how to perform this surgery. With nearly 30 years of experience, Dr. McKenna is well-respected in the medical community for his clinical and research contributions. Prior to joining Providence Medical Institute, Dr. McKenna served as clinical chief of general thoracic surgery at Cedars-Sinai Medical Center.

Dr. McKenna has been included on the America’s Top Doctors for Cancer list for thoracic surgery for 10 consecutive years. He has published more than 250 peer-reviewed articles and has authored two books and 48 book chapters on topics related to his specialty. Dr. McKenna has presented his research findings to both national and international audiences. He is a member of the Society of Thoracic Surgeons and the American Association for Thoracic Surgery.

Medical School
USC Keck School of Medicine, Los Angeles, CA
Internship
Stanford University Hospital & Clinics, Stanford, CA
Residency
Stanford University Hospital & Clinics, Stanford, CA
Fellowship
University of Texas M. D. Anderson Cancer Center, Houston, TX

Home page, About section:
-link both Dr. photos to the “About Us” page

Home page, Medical Information:
-replace image for “Chest Wall” with an image of ribcage (emailed to support)
-replace image for “Hyperhydrosis” with the one of hand (emailed to support)

Home page, hero text
-change to say “Providence Medical Institute” and “Thoracic Surgery” in the next line

310.829.8686

Hello Dr. Onugha,

Your website is ready for your review and to further customize.

This is the initial time that you will see the website, therefore you will have many questions and comments! We encourage you to schedule a call to go over the details of the functional site. We have combined the design you have approved with the pages and information available to us. Please take a look at the website and let us know of any page changes, additions and/or questions you might have.

A few things to note that we are currently working on:
-adding all content and images from the website outline you provided
-fixing the linked Twitter account
-editing the 2 logos to make it look more visually appealing

Temporary URL: http://robertmckenna.360sites.net

LOGGING IN

Please follow the link below to retrieve your password. Once you submit your username, the system will send you an email on instructions to set up a password for the website.

URL: http://robertmckenna.360sites.net/wp-login.php?action=lostpassword

Username: robertmckenna

If you would like to make changes to the website in the future, you may always log in by going to the bottom of your website and clicking “Login.” You can always submit a ticket on the dashboard as well. Please feel free to contact our Support Team with any questions that you might have 1-800-997-9368.

I will be calling you shortly to go over the website.

Thank you!

Desirae
desirae.g@optimized360.com

Inner page hero:
-image does not resize on other devices; please fix so it resizes appropriately

DONE – Search bar:
-cannot see the word “search”; please change text color to BLACK

DONE – Services:
-change header color to #0a609d

DONE – Menu:
-increase width of menu so that all items fall on one line

DONE – Logo:
-remove white bg from John Wayne Cancer Institute
-replace Providence logo with the one attached

Please add ALL text content and images from the website outline to the corresponding pages and Services. If a page/section does not yet exist on the website, please add it accordingly.

*START WITH “Emphysema / Lung Volume Reduction Surgery” on the document and add everything in that section and so forth; ignore the first page and most of the 2nd page of the document.

Dr. Onugha scheduled a call for today @ 1pm

Emailed Dr. Onugha a list of available domains and asked if he had any in mind so I can check the availability. Also asked if he has content or not so we can get some written, if needed.

*Use Surge framework
*Fluid responsive!
*PLEASE LINK ALL BUTTONS AND FEAT. SERVICES ACCORDINGLY!
*include Google translator
*include search bar

Menu buttons hover – your choice

Menu buttons active – your choice

Hero image – slider

About section – system output

Inner page hero – please make a featured image and 1/4 size, no text

Feat. Services hover – your choice

Medical Information hover (LINK ALL OF THESE TO THEIR RESPECTED PAGES) – your choice effect

Social icons hover – your choice

Drop-down menu hover (if any) – show drop down menu on hover

Inner pages – ONLY include hero image, “Connect With Us” section, and footer

via email

Scheduled a phone call with Dr. Onugha for today @ 11am.

Hello Dr. Onugha,

Happy Holidays! I have updated the design draft based on your recent feedback and notes. Please see below of the changes I made:

-moved the menu to the center
-increased size of search bar
-moved “Providence” logo to the right
-replaced text on main image
-removed image of hospital
-added 5 more boxes under “Medical Information” and changed each title according to your list
-also changed the images for each topic

I will be calling you shortly to discuss.

Thank you!

Dr. Onugha and his colleagues would like to go with the layout with 4 feat. services boxes.
He will also be taking professional photos of the office building and his staff to add to the design. He was very fixated on having those images on there and does not want to use the stock images. He said he will send me the photos on Monday, and we scheduled a phone call for Wednesday, December 21 @ 11am.

Below are the new edits:
-make menu centered
-increase size of search bar
-John Wayne logo should be on the left and Providence logo on the right
-hero slider text change to “Thoracic Surgery”
-add 5 more boxes to Medical Info
-delete image of hospital building

Email to Dr. Onugha:

“Hello Dr. Onugha,

I want to thank you again for your continued patience and understanding throughout this process. In regards to your concern about adding/removing sections from the layout in the future, we have come up with a solution. I have attached a few different versions of the design layout below. Again, please only focus on the layout and colors of the design, as the text and images can be changed after the development phase. If for some reason in the future you decide to add/remove a section, what we can do is pull either of the designs below and integrate it onto your developed website.

Hopefully, this will alleviate any confusion and we can move forward with the process. Please let me know which layout you would like to start with and I will proceed to send it to development, with your approval of course.

We are going to do everything we can to take care of you and give you the perfect website in a timely manner.

Thank you again, and I look forward to hearing from you.”

I spoke to Dr. Onugha on the phone for about an hour…to summarize our conversation, he expressed his concerns and frustrations about what we can and cannot change once the site has been developed, in which I had explained to him that we can change the text/images at any time but we would need to finalize the layout. He asked a lot of “what if” questions, and I explained in a way he could understand. He also asked for my opinion as a designer and as a patient in regards to the design, in which I gave my honest and professional opinion. I advised that for text/image changes it would be easier to make those changes once the site has been developed; that way we have something tangible to work with. He agreed. His main concern is trying to please his other colleagues, which is why he is concerned about not being able to easily make a layout change after the site has been developed. I assured him that he needs to trust us as a company and trust me as his designer. He is aware that we need to minimize the amount of drafts since it is elongating the process, and we want his patients to be able have a website to navigate. He would ask the same questions over again, and our conversation was a lot of me reassuring him about what we can/can’t change and other aspects about the design. Again, he would rather move to development but he wants to email me a few more changes to the design.

Dr. Onugha has been pretty responsive to my emails, however, he would disregard my requests to schedule a phone call. I let him know that I would be available after 3:30pm, and he misunderstood that as I would be calling him at 3:30pm. Again, disregarded my request to schedule a phone call. Below is the email Justin had sent to Dr. Onugha after speaking with him on the phone and after Dr. Onugha had requested to change designers:

“Dr. Osita,

Thank you for your time in speaking with me earlier.
Overall, I feel that you can agree that we all want to complete this project in a timely manner.

I’ve also addressed to Desirae that you are ideally free to talk on Wednesdays.
My solution for us to work with one another regarding our busy schedules.

Here is the schedule for you to book your Wednesday calls with Desirae.
https://calendly.com/optimized360/
We have numerous time slots for you to select from.
If you do, I assure you that Desirae will be there to speak with you at that schedule time.

We do take your busy schedule into consideration and in order to streamline the process, we have created the schedule above to make things convenient for our clients.

PLEASE select a time slot and your designer will contact you at the time you are available.

I appreciate your understanding.

Have a great night.”

——————————————
My additional response:

“Hello Dr. Onugha,

I left a voicemail on both the office line and your cell phone. I understand your frustration and as Justin has mentioned, our goal is to create the perfect website for you in a timely manner.

Please also understand that custom websites take time to build; it’s like a building a house from scratch. Creating a website from start to finish is a timely process, in which we are very efficient compared to others.

For tomorrow (Wednesday), I have a meeting @ 2pm but other than that, I have open availability that day. Please use the link below to schedule a time slot for a phone call so we can discuss the design draft:
https://calendly.com/optimized360/

Looking forward to finalizing the design and moving on to the next step.
Thank you for your patience.”

Dr. Onugha,

Our Accounting System Tech just informed us that we are not able to process the monthly fees for your website directly through the bank account per your request.

We would need a card on file.

If you do not have one, we do offer 5% off if you pay your monthly fees on an annual basis — when paying by check.

Would this work for you?

Please do let me know which method you would like for your monthly fees.

Thank you,

Email from Dr. Onugha on the updated design draft:
“Let’s talk. I think there was some confusion regarding the changes.”

I called and left VM and sent an email.

Hello Dr. Onugha,

I have attached an updated design draft based on your recent feedback. I have added a section for “Our Team”, added Dr. McKenna’s picture and bio, and edited the “Medical Information” section and “In The News” section accordingly. Please keep in mind that we can change the text/wording and images at any time. Right now, we want to focus on the layout and colors first. You will not be able to see any functionality, effects, or the other pages until we send it to development.

Please let me know the best time to schedule a phone call so we can discuss. We will be closed for the week after Wednesday for the holidays.

Looking forward to your feedback!
Thank you.