Katy Dental Experts

Fahad called questioning where katydentalexperts.com was moved to. Emailed him…
It appears that there are 2 GoDaddy accounts:

Account #1
Username: anashalaweh
Password: Smile2016
Account Number: 112415007
Email: katydentalexperts@gmail.com
PIN: 2129

Contains:
dentalcareexperts.com
katyelitedentistry.com

Account: #2
Username: Katydentalexperts
Password: 360_Perio_mason
Account Number: 167628725
Email: katydentalexperts@gmail.com
PIN: 5799

Contains:
katydentalexperts.com

He is ok managing these 2 accounts from here.

Moved katydentalexperts.com to their GoDaddy account. Was not completed on 10/4.

Fahad called.

Emailed Angie :

Here is your GoDaddy login information:

Username: Katydentalexperts or katydentalexperts@gmail.com
Password: 360_Perio_mason
PIN: 5799
Account #: 167628725

– ttp://katydentalexperts.com/wp-admin/

Email associated with account: katydentalexperts@gmail.com

Username: anashalaweh

Password: 360_katy8323215799

Email past due $14.50 for Managed OM.

Client would like access and login credentials for domain. Create a new godaddy account for them and sent them login credentials to katydentalexperts@gmail.com

1. Home page slider: the three boxes (request appointment, about and why) are supposed to be overlapping the slider. Please move them up to overlap the slider, but also move the quote in slider up too. If slider needs to be taller, okay.

Notified Naveed

Client wants to stop their PPC

Client is placing their social marketing on hold

Please make sure that her recurring charges would be $79/m for now (they are pausing all other services) until they make a decision

Please talk to justin prior to starting this edit!

Client would like to remove the word “march special”

Home page Special offers is not consistant with what is on the special offers page.

Client wants the pink banner on special offers page to have a different wording:

” Free teeth whitening for life for new clients”

Told her to send us the original image if they have it.

Showed her how to send edits via support@optimized360.com

I found an error on the home page slider… please see attached image and fix
(wording is hiding behind the box)

Transferred call from Chandra

Angie asked why we can’t give her FTP access… told her we can, if you are taking the website to host on her own but as of right now for liability and security reasons we can’t give but can assisit with any edit they need – she understood

I believe since she is the new manager she was providing an image of an authoratative figure (get control) – she doesnt know who we are and have not built a relationship to trust us – she came into the picture feeling the doctor paid for a lot of services that arent rendered or has nothing to show – told her i have a relationship with Dr. Halaweh and am very familiar with the account – told her I am trying to maintain that relationship and build one with her since she is the new manager

She was addressing a communication and personality issue she was having with Catherine – she did not have a pleasant experience trying to make edits and calling in – told her that we pride ourselves on customer care and service so i am surprised she had that experience

Told her not to worry, i will assist with her needs – building trust with her and she noticed our conversation was much more pleasant and there is respect for one anotehr – she said she is not on Google and does not see her ad – explained and educated her on how Adwords works and why she doesnt see it could be for various reasons – told her the situation of candace switching companies and losing ranking and comin back and we are building that back for them and how the website recently went live again so it takes time

She decided to not cancel anything – but will call me back next week – told her I want her to stay and if she needs anything – we are very transparent

Took some edits over the phone with her to correct things that were missed during her conversation with catherine

Angie is new office mgr. Reset password for anashalaweh user.
She requested FTP access but asked what she needed to do. Will ask the doctor.

Emailed Candace to request 12 blog topics.

Can you please change our special offers to make them match – – Should be $99.00 Special

Keyword: Katy Dentist || 20 Hours
WooRank: 56.3
SEO: 3rd Page, 9th listing bottom

SEO (20 Hours): $500/m

Client would like to access the site to make chanegs

change promo price for new exam, xray, cleaning
$99

Replace email online and within forms to katydentalexperts@gmail.com

Client (candace) would like to receive everything to that email instead

​New Special from Katy Dental Experts!!
March Special
Dental Implant ONLY $3500.00
Call Today for your FREE consultation!
(P)832-321-5799

Dr. Tara Burgess DDS is a graduate of the University of Texas School of Dentistry at Houston and is committed to providing compassionate care to all of her patients.
She is a fellow in the dental fraternity Delta Sigma Delta. Dr. Burgess loves the outdoors and did an externship in the Artic Circle with the Indian Health Services in Dental School. Dr. Burgess graduated the University of Houston Clear Lake with a Bachelor’s and a Master’s in Biological Sciences. She worked at the Houston School of Dentistry in Salivary Diagnostic research and has a publication in the Academy of General Dentistry. In addition to this Dr. Burgess was an adjunct professor at San Jacinto Community College in Anatomy and Physiology. She has a special needs sisters and has been a Special Olympics swim coach for many years. In her free time Dr. Burgess enjoys hiking with her husband and two boxer puppies.

add photo to his bio

https://www.dropbox.com/s/luoec11i6gcx7h1/drhalaweh.jpg?dl=0

Add Dr Tara Burgess’s photo on to the website along with Dr Halaweh’s.

Spoke with Candace – explained to her how it works – educated her on how she should promote reviews with an ipad in the office – explained to her that after 6 months, it is $100/m — she asked if we can alert her when its almost 6 months – told her there is no automated system but what our clients like to do is set a Reminder 5 months from now or have a sticky note on their desk/comp to remind themselves – she understands – will talk to the doctor but wants to start it right away since it is free for 6 months

Send client login and link after

Add all their socials and yelp

Reputation Management: $100/m
*Please start monthly in 6 months

(August 14th should be recurring)

Client wants a call to action on their website for people to open their yelp page and write reviews onto there.

Please update the social media banner with the stock image of the woman with her left hand on her chin along with the quote.

/* Quoted three business days to complete. */

add to website and social media sites. crop out white space. Create into image.

add to this page.
katydentalexperts.com/special-offers/

Change the social media for google +, facebook, and twitter to be universal. Use the same logo that is on the website and one of the hero/main images for the banners on social media.

Client’s website monthly should be $149/m (instead of $249) for ONE month only.

Client was having issues with their site which affected the Ad Campaign – requested for some sort of compensation – Dr F approved for 1 $100 credit towards their account

Spoke with Candace – she was very appreciative – and acknowledged my explanation that it was not our fault and we fixed the issue.

Looks as the site is the old one; please review.

Some services duplicated, please review and remove.

Client wants to change a few things on their facebook.

Please call candace TODAY

IMPORTANT: make sure client is looking at the REAL facebook page we have created for them.
They are also having issues viewing OUR website. They keep seeing the old site that RevLocal created for them – please assist

Client wants to focus mainly on General but would like dental implants and a very small portion on Periodontal keywords.

Please send client access to view their campaign.

Client investing $700/m towards Adwords

They have a promotion they will want to add as well. Will keep you updated

Adwords Management: $300/m
Client’s Budget towards OM: $700/m

Sent Marketing Analysis to Client

Emailed Candace:

Since we are moving katydentalexperts.com from a GoDaddy account to another GoDaddy account, it should be an easy move.

You will need to do an account change when you are in the domain settings.

Our info you will need to enter:
email: info@optimized360.com
customer #: 64457615

Keep nameservers the same. Keep contact info the same. We can adjust this after transfer is complete. Please let me know if you have any questions. Thanks.

Website is now live with client’s old website in which WE created for them.

Emailed catherine and Candace.

I added the domain to map plugin and seems to be ready. Gave the IP from pagely to be sent to the client by Justin.

Hello Dr. Halaweh,

To share your social media accounts with your patients, please see the links below:

Facebook: https://business.facebook.com/Katy-Dental-Experts-1369700553040180/
Google Plus: https://plus.google.com/100340867151121110865/
Twitter: https://twitter.com/Katy_Dental

If and when you would like to make an update to these profiles, please submit a ticket.

Thank you and let us know if you have any questions!

Jan
jan.s@optimized360.com

Client will be working with our company once again.
Please activate their blog schedules.

Attached are 2 articles the other company has created for them. Please add this to their blog

Client has gone back with our company, we need to get everything back up and running.

Please update the products in CP once you have activated the site.

Website Reactivation: $250 + $249/m
Please start $249/m, 30 days from now for their previous package.

American Express
Acct # 1016
Valid Date – 10/21
Name On Card -Nour Albaghdadi and Anas Halaweh DDS Inc
4 dig Code – 2711
3 dig code on back – 146

Client wants to transfer and re-activate their website with us.

We need to transfer the domain back over to us and input our correct settings so their old website is back up and all their services.

Rachel Dyas
Digital Marketing Strategist
RevLocal — You’re In The Right Place
800-456-7470 x 6130
O: (740) 326-9370
RDyas@RevLocal.com

Client called – said they like what the other company has done for SEO for them but don’t like the other services they have done and how they respond to clients – told client that the SEO was our company – their existing company could not have done the great SEO under a month – Client understands it was our great technique in how we build websites – wants to do marketing after site is live – has a budget of $1,000/m it seems

Told client reactivating fee is $500 but I will provide it for him for $250 – very nice – will most likely call me on Monday to start again

Please change status from Client to Old Client once you have done EVERYTHING in the cancellation process – Thank you – Speak with Belinda if you need any clarifications

Please contact:

Rachel Dyas
Digital Marketing Strategist
RevLocal — You’re In The Right Place
800-456-7470 x 6130
O: (740) 326-9370
RDyas@RevLocal.com

See Accounting Note Below.

Please send client all design files and credentials. They will host site on their own.

Good Morning Justin,

Can you please stop any and all services that Katy Dental Experts has with your company. We thank you for all your services!

Thank You

Candace R
Katy Dental Experts
832-321-5799

Candace,

After having a meeting with my team, investigating our database of your account & speaking to my CEO, it appears that we have done everything correct on our end.

Your frustration & concerns were:

1) Calls were never returned
2) You felt that you were being transferred and dealt with so many people
3) Socials (in which you are paying for) were posted late & that we have done nothing on our end, therefore, you had requested a refund

Our company has a database and we log every single follow-up, edit, issues, etc…
I will address each concern for you below.

1) Calls were never returned
After investigating our log for your account, all your calls from the day you introduced us as the main point of contact & new office manager for Katy Dental Experts (September 26th, 2016) — we had responded to your calls & requests the same day.

I spoke with you that day as we introduced ourselves to one another. You had edits in which I sent over to my team to contact and complete for you that same day. You had inquired about how to log into the control panel & I assisted you with what was included in your package and how much the package was. (See Attachment “Email”)

My team has logged every single follow up regarding edits, call backs, etc..

A potential factor could have been that when they called to ask to speak to you but left a message, it did not reach you as they could have been seen as “solicitors” to staff that were unfamiliar with our company or never dealt with our company.

I, myself, as you had agreed over the phone, have been very responsive to you.

2) You felt that you were being transferred and dealt with so many people
I understand that you were overwhelmed or felt that you were being passed around to different people when you were looking to get certain tasks done. I definitely would not want you to have that impression of us.

As Jan mentioned in an email where he provided you the login credentials to the social medias that WE created for you — because the previous company was uncooperative in assisting us — he and I mentioned that we have different departments & managers who will assist your needs.

Desirae: Your Designer
Jan: Your Social Media Manager
Justin: Your Consulting Manager
Customer Support Team that manages all our client’s edits.

I assure you that this is a very normal process and we work to streamline things as smooth as possible.

Dr. Halaweh & Felicia first spoke with me to order, Desirae was introduced to start the design process and Jan came into the picture last to take care of the social media postings & schedule.

3) Socials (in which you are paying for) were posted late & that we have done nothing on our end, therefore, you had requested a refund.
Unfortunately, after speaking with our CEO and our review of your account, we are unable to process a refund for the monthly fee — as the services have been rendered.

Here is the log below — You can also refer to the date posted on your website for the Blog:
(http://katydentalexperts.com/category/blog/)

08/10/16 – Social Intro was sent, currently waiting for topics.
08/29/16 – Desirae received requested blog topics.

09/1/16 – Dental Health and Your Diet
10/1/16 – Dental Implants – POSTED (Received on 9/8)
11/1/16 – Cosmetic Dentistry – SCHEDULED (Received today)

Other topics you requested to be created for the next upcoming months:
4.) Periodontal (Gum Disease)
5.) Veneers & Extractions

In an email Jan had sent to you on October 19th, 2016 (after you got off the phone with him), he provided you the requested Social Media Credentials for the social medias in which WE created for you.

Since Tina (the person who created your original social medias) was being uncooperative in assisting us with the transfer of your ORIGINAL social media accounts, we did not want to waste time and created the social medias on our end & linked them to your sites.

Here is what Tina created for you, and we couldn’t get assistance to take over and manage:
https://www.facebook.com/katydentalexperts/?hc_location=ufi
https://twitter.com/katydentalxpert (<--- expert was spelled xpert --- FYI) https://plus.google.com/108478242891755604276/about I feel that you are under the impression that we have created all these for you. Hence, our phone conversation, when I mentioned to you that the facebook page above was not created by our company. See below for OUR social media pages we created and have posted to: Katy Dental Expert - Website URL: http://katydentalexperts.com/ UN: anashalaweh PW: 360_ katydentalexperts Please navigate to the bottom of your website and click on the login link Katy Dental Expert - Social Media Facebook URL: https://business.facebook.com/Katy-Dental-Experts-1369700553040180/ Login as Anas Halaweh (There are currently two personal Facebook Profiles) Google+ URL: https://plus.google.com/100340867151121110865/ UN: katydentalexperts@gmail.com PW: Dentalexperts76! Twitter URL: https://twitter.com/Katy_Dental UN: Katy_Dental PW: 360_katydentalexperts I remember during our long conversations together as well, I cleared up some information with you that you were looking at the social medias and other sites that weren't created/controlled by us. I felt your frustration was towards us because you were under the wrong impression of our company. I showed you there after what we have done and you were looking at the wrong listings/sites. At the end of the day, I respect your decision and it is very sad to see that you are canceling with our company. I am doing my best to accommodate you accordingly and would hope that you would continue with our company -- if not, I wish to part ways on a good note. Per your request, once again, attached is the original proposal in which was presented to your practice and ordered via phone (August 8th, 2016 -- by Dr. Halaweh). Platinum Package w/ Blog: $5,000 + $249/m 3 Installments spread 30 Days Apart (Per Dr's Request & My Authorization) 1st payment: $2,000 2nd payment: $2,000 + $249/m 3rd payment: $1,000 In a separate email, I will send you the website files to your website which I am gathering from my team. PLEASE SEND ME AN EMAIL CONFIRMATION WHEN YOU ARE READY TO CANCEL YOUR SERVICE WITH US. I will then process your cancellation and your site will be down on OUR server. Thank you and please let me know if you have any further questions or clarifications.

Client wants to cancel because she mentioned a few things she was frustrated with:

1) Calls were never returned
2) Dealt with too many people (said she was being passed around to be dealt with)
3) Social Medias were not rendered & posted properly & on time

They have already signed up with another company.
She wants me to send over files, login credentials and everything they need to set up the site on their end.

She will email me when she is officially cancelling to make sure that the website will not lose downtime.

She asked to get a refund for the monthly fee because she said we have done nothing to her social medias and blogs were only posted because she called and complained about it — they were posted recently.

I addressed to Candace before that we have different departments hence why she spoke with 2-3 different people. She was not angry or upset with me, she mentioned it was just the customer experience. I told her as well that I always called her back and returned her calls. She said she knows, it was other people. I couldnt find out who. Log shows we have been pretty good at calling her back for all her requests. Could be that front desk thought we were solicitors and did not give messages.

I told her I will look into this and confirm everything via email.
After checking all the facts, if we did nothing wrong on our end, I will point it out to the client.

Candace is frustrated. She feels as if she is just being passed around. I explained to her that we all serve different roles for her account. I have also provided all of the necessary credentials she needs to access her website and social media via email as requested on phone. I have assured her that she is being taken care of and she understands.

Client’s domain is pointing back to the old website. All DNS records appear to be correct both in their GoDaddy account and on our end. Contacting GoDaddy to resolve this issue.

Candace called this morning to inform that their Google + page has been verified. Can you please contact her with the next steps? I sent an email to both of you also.

Candace called to put on hold the final installment of the website design due 10/9/16 until they receive the business credit card. They will contact us with and updated CC.

Home page under “Advanced High Tech Dentistry”
-second paragraph first sentence: replace the FIRST SENTENCE with “Dr. Halaweh graduated from Boston University school of dental medicine with a master degree in oral biology and periodontology. Dr. Halaweh is a Diplomate for American Board Of Periodontology.”

Please send me invoice and breakdown – Candice whats to see what he is paying for (breakdown).

Information incorrct on website : Dr went to Boston University

She has some edits she wants to do – assisted her already with how to log into control panel

Candice (new office manager) left 2 messages regarding the account. She wanted to introduce herself and had some questions. Please call 832-321-5799.

$299/m: Adwords Management

Spoke with Felicia – very nice – she wanted to know what her package involved – told her the breakdown – she thought that marketing was included – told her what we are doing for her site is for SEO – Marketing on the other hand is for additional exposure – explained to her SEO & marketing can be confusing and you think it is the same but it is not – she thinks the doctor is going to flip out because he might not be aware of additional costs – i told her that the doctor originally wanted to do adwords and I will be able to assist him with that once the site is set up – told her how we can do it different from other companies or from the doctor alone

Told her that practices can spend about $1,000/m which is normal for MARKETING alone.
Now clients can set up their own marketing or pay that $1,000 to a marketing company.

What happens then is that the marketing company might only utilize $500 of it or if the doctor does it himself – he might be wasting money

Our company is transparent, lets them control budget and will be able to get rid of waste.
$300 for us to manage – $700 for them to do the marketing (for example, which equals $1,000) but we can give them BETTER results if they were do to $1,000 themselves or with any other company.

She will talk to doctor and give me a call back – she wants to make sure dr is aware