Mak Dental

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    Team


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    PRACTICE ADDRESS


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    Profile ID: 102401




    Specialty: Sub-Specialty:  Package:  Related: Accounting: Deals:

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    edit PDF closed
    Ticket: Website | 2018-02-27 | Catherine C. | #118409 |

    – http://makdental.net/new-patient-package/

    Please remove the 3rd page from our new patient paper work and replace it with the attached document.

     

    Also, add this to the end of New Patient Forms PDF

    notice_privacy_practices


    2018-02-27 | developershafiq
    Notice privacy practices added,Please review
    2018-02-27 | catherine.c
    Please also add notice privacy practices to end of PDF

    Leave a Comment:




    install pixel code closed
    Ticket: Website | 2017-11-27 | Catherine C. | #106598 |

    see email from Mariam.


    2017-11-27 | catherine.c
    emailed completed.

    Leave a Comment:




    mailchimp script closed
    Ticket: Website | 2017-11-08 | Catherine C. | #103056 |

    add script to homepage – see email.


    2017-11-08 | catherine.c
    mariam.k.habib@gmail.com - added to GA acct.
    2017-11-08 | catherine.c
    Ticket has been completed. Closing ticket.

    Leave a Comment:




    Follow Up with Mariam closed
    Task: Other | 2017-10-27 | jessica.c | #99916 |

    Mariam would like to know if we can add plugins to Dr. Guirguis website. She would also like to know if these plugins would cost anything extra. I did inform her that if the plugin cost money, she would be charged for the cost and setup.

    Furthermore, she requested admin access again to the wordpress site. I informed her due to security we could not grand admin to her or the doctor.

    Please either email or call her by Monday, October 30th.


    2017-11-08 | catherine.c
    see next ticket.
    2017-10-31 | belinda.t
    Mariam will email script and we will give access to Google Analytics. Please share that with mariam.k.habib@gmail.com
    2017-10-27 | catherine.c
    Hi Catherine,
    I tried calling Belinda today but she was in a meeting. I wanted to add some plug in, google analytics and mailchimp. I want to add CTA to the homepage to collect emails for our mailing list. I'd like to know how long would it take you to implement that and I'd like to ensure that it's free of charge. These are free plug ins that I can easily add if I were to have admin access.
    Appreciate your earliest response possible.
    Best Regards,
    Mariam


    Leave a Comment:




    Doctor would like admin access closed
    Task: Website | 2017-10-25 | Catherine C. | #98956 |

    Please call Dr. Guirguis to see if we can do anything to give him admin access to site. This is a template site and already checked with Belinda, it’s not possible.

    He said if can’t get admin access for his niece Mariam, he will leave us. Mariam is working on marketing for him. Already offered her to send us changes and we can help that way but doctor would like her to have full access.

    cell 925-330-0698


    2017-10-25 | belinda.t
    Dr is having Mariam call us.
    2017-10-25 | belinda.t
    Spoke with doctor. He started off by saying this isn't what he purchased that it is not a strong website. Told him, you definitely purchased a strong and solid site. Then said was promised to be able to login and edit, told him this is still true. Then went to talk about Mariam how she's very trusted. Explained that we're on a shared environment, that we do this at the protection of you, our clients, and ourselves.

    Mariam can still go into the site and edit pages, menu (listed a lot so he understands we're not blocking access). Asked him if we can talk to Mariam since she knows exactly what she wants and perhaps we can discuss.
    2017-10-25 | catherine.c
    Danny asked if you could take care of this since it's more technical.

    Leave a Comment:




    sent editor login closed
    Task: Website | 2017-10-23 | Catherine C. | #98053 |

    Mariam – new marketing person

    sent her login:
    User: mariamkhabib
    Pwd: 360_mariamkhabib2600


    2017-10-24 | catherine.c
    Thanks for your support, I would like to ask for complete access to the wordpress account for MAK Dental, I would need to be able to add Plug ins to be able to add CTAs, link to social media, collect data etc. you've provided me with a very limited access, I can only change content and design.
    Your support is highly appreciated.
    Best Regards, Mariam

    Hi Mariam,
    Unfortunately, we would not be able to provide admin access to the site for safety reasons in case the site goes down while the client is working on it. We will be able to help you by installing or make updates based on your requests. Would you be able to send me a list of requests you will need for the site? Thank you.

    Leave a Comment:




    Google Security closed
    Task: Other | 2017-10-02 | Catherine C. | #92389 |

    Hi,
    So what should be done?
    Thanks,
    Dr Guirguis

    mounir61@makdental.net

    707-554-2600


    2017-10-25 | danny.n
    Ticket has been completed. Closing ticket.
    2017-10-24 | catherine.c
    Emailed Dr. Guirguis follow up.

    Leave a Comment:




    New Phone # closed
    Ticket: Website | 2017-03-16 | Desirae.G | #71626 |

    Please add the following phone # IN ADDITION to the current one:

    707-652-2273

    Add this wherever you see the other phone number throughout the website (i.e. header, footer, contact page…)


    2017-03-17 | jan.s
    This was completed. Followed up via email as well, closing task.
    2017-03-16 | desirae.g
    Contact patty@makdental.net once completed.

    Leave a Comment:




    Website Is Down 
    Complaint | 2017-03-08 | Jan S. | #71027 |

    Informed by Jessica that their website is down. Inform the client once this issue is fixed.

    Domain Forwarding

    Forwards to: http://
    Redirect 301 (Permanent)
    Type: Forward only

    Dallas TX, United States
    Speakeasy
    184.168.221.20

    Boston MA, United States
    Speakeasy
    50.63.202.5

    Los Angeles CA, United States
    Speakeasy
    184.168.221.4

    Atlanta GA, United States
    Speakeasy
    50.63.202.1

    Reston VA, United States
    Sprint
    50.63.202.24

    Ottawa ON, Canada
    Distributel
    184.168.221.5

    Salvador, Brazil
    Global Village Telecom
    184.168.221.28

    Newbury, United Kingdom
    TalkTalk
    184.168.221.25

    Paris, France
    France Telecom
    50.63.202.5

    Dortmund, Germany
    Verizon
    50.63.202.7

    Lecco, Italy
    Easynet
    184.168.221.25

    Ankara, Turkey
    TTNET
    50.63.202.15

    Moscow, Russia
    Russian Academy of Sciences
    50.63.202.15

    Lahore, Pakistan
    WorldCALL
    50.63.202.15

    Delhi, India
    Tikona Infinet
    50.63.202.31

    Bangkok, Thailand
    Ministry of Foreign Affairs
    184.168.221.2

    Kuala Lumpur, Malaysia
    Packet One Networks
    184.168.221.4

    Beijing, China
    CNNIC
    50.63.202.3

    Broadbeach QLD, Australia
    AAPT
    50.63.202.17

    Sydney NSW, Australia
    Telstra
    50.63.202.3

    Auckland, New Zealand
    Vodafone
    50.63.202.3


    2017-03-08 | jan.s
    Changed A Record, currently waiting for an hour to elapse to double check.
    2017-03-08 | jan.s
    A Record is pointing somewhere else, please fix.

    Leave a Comment:




    email edit closed
    Ticket: Website | 2017-01-18 | Catherine C. | #67441 |

    Please remove the Zoom Whitening and Bleaching advertisement
    And replace it with Implant $270 a month for 12 months with permanent restoration , no down payment


    2017-01-24 | jan.s
    Updated promotion section, closing task.
    2017-01-18 | jan.s
    Informed by Rod to place this on hold until Site Migration is completed, currently waiting for an update.
    2017-01-18 | sanjay.d
    Reassigned to Jan due to Site Migration.
    2017-01-18 | belinda.t
    Please ask Jan how to complete this ticket.

    Leave a Comment:




    Web Edits via Email closed
    Ticket: Website | 2016-10-26 | Desirae.G | #61978 |

    -please add “Instructions” as a page under “New Patients” menu button
    -add all documents (emailed to support) to “Instructions” page and label according to the title on that document

    Notify client once completed.


    2016-10-28 | catherine.c
    Ticket has been completed. Closing ticket.
    2016-10-26 | catherine.c
    link to documents:
    https://www.dropbox.com/sh/ybqyiejfc8kx3ae/AAALLoFOItpA2-bNZQSRF-CCa?dl=0

    Leave a Comment:




    Web Edits via Email closed
    Ticket: Website | 2016-10-03 | Desirae.G | #60385 |

    -remove the free exam and x-ray offer
    -add the new fall offer which is “Zoom Whitening & Home Kit Bleaching for $150”
    -remove Kelysha’s bio & picture as she is no longer with us

    Please notify client once completed.


    2016-10-03 | catherine.c
    Ticket has been completed. Closing ticket.

    Leave a Comment:




    Google Analytics closed
    Task: Technical | 2016-08-30 | Desirae.G | #58153 |

    Google Analytics account has been created. Email was not working. Please check and retry later.


    2016-09-20 | desirae.g
    Analytics set up has been completed. Closing.
    2016-09-06 | desirae.g
    Belinda and I are looking into the problem.
    2016-09-02 | desirae.g
    Checked again and still not able to add email for Google Analytics. Will check again next week.

    Leave a Comment:




    Gallery Post closed
    Task: Other | 2016-08-30 | Danny | #58148 |

    Please create.


    2016-08-30 | catherine.c
    https://optimized360.com/?post_type=portfolio&p=18258&preview=true

    Leave a Comment:




    Going Live Items closed
    Task: Social | 2016-08-30 | Desirae.G | #58137 |

    1. Please add domain(s) to statuscake.com
    2. Complete 301 Redirects
    3. Setup Analytics & Reporting
    4. Add following lines to end of robots.txt file:

    User-agent: ia_archiver

    Disallow: /

    FLUSH CACHE in wordpress after the changes have been made.


    2016-09-02 | catherine.c
    done. no 301s.

    Leave a Comment:




    Email: Your Website is Live 
    Design | 2016-08-30 | Desirae.G | #58136 |

    Hello Dr. Guirguis,

    Congratulations! Your website is live and accessible to the public.

    Please take a look at your initial website and let us know of any questions you might have. You can submit a ticket by going to your dashboard and filling out the form.

    URL: http://makdental.net

    LOGGING IN

    Please follow the link below to retrieve your password. Once you submit your username, the system will send you an email on instructions to set up a password for the website.

    URL: http://mounirguirguis.360sites.net/wp-login.php?action=lostpassword

    Username: mounirguirguis

    If you would like to make changes to the website in the future, you may always log in by going to the bottom of your website and clicking “Login.” You can always submit a ticket on the dashboard as well. We welcome any questions regarding the website editor.

    Thank you!

    Desirae
    desirae.g@optimized360.com


    Leave a Comment:




    Old MX record & IP 
    Notes | 2016-08-29 | Desirae.G | #58104 |

    0 smtp.secureserver.net 72.167.238.29 60 min Blacklist Check SMTP Test
    10 mailstore1.secureserver.net 68.178.213.243 60 min Blacklist Check SMTP Test

    184.168.221.21


    Leave a Comment:




    Email: Your Website is Ready 
    Template Ready | 2016-07-29 | Desirae.G | #56141 |

    Hello Dr. Mounir Guirguis,

    Congratulations! Your website is ready for your review.

    Please take a look at your initial website and let us know of any questions you might have. You can submit a ticket by going to your dashboard and filling out the form.

    URL: http://mounirguirguis.360sites.net

    LOGGING IN

    Please follow the link below to retrieve your password. Once you submit your username, the system will send you an email on instructions to set up a password for the website.

    URL: http://mounirguirguis.360sites.net/wp-login.php?action=lostpassword

    Username: mounirguirguis

    If you would like to make changes to the website in the future, you may always log in by going to the bottom of your website and clicking “Login.” You can always submit a ticket on the dashboard as well. We welcome any questions regarding the website’s editor.

    Thank you!

    Desirae
    desirae.g@optimized360.com


    2016-07-29 | desirae.g
    Client will review website over the weekend and I will call on Monday to follow up.

    Leave a Comment:




    Send for Review closed
    Task: Other | 2016-07-29 | Desirae.G | #56128 |

    Send for review


    2016-07-29 | desirae.g
    Sent to client for review.
    2016-07-29 | desirae.g
    Sent for review on 07/29/2016

    Leave a Comment:




    Create Temp Site closed
    Task: New Project | 2016-07-27 | Desirae.G | #55918 |

    Please create temporary site and include client original content (if any).


    2016-07-29 | desirae.g
    Tempsite created. Will send to client once it has been reviewed.

    Leave a Comment:




    Patient Form Quote 
    Sales | 2016-07-26 | Danny | #55812 |

    Fillable: $150
    HIPAA-Compliant: Additional $500/year


    Leave a Comment:




    Email: Design Introduction 
    Design | 2016-07-25 | Desirae.G | #55763 |

    Hello Dr. Mournir Giourgas,

    Welcome to Optimized360!

    My name is Desirae and I will be the designer working with you to get your new website up.

    While I work on the pages and content of the site, please use the link below to browse our Theme Gallery to select a starting design. Please keep in mind that you can always change your design and select another one from that list at any time. Also, there are some options to change the colors of each layout using the Customizer that comes with the design system.

    http://optimized360.com/category/template/

    I will be contacting you via telephone shortly to find out additional information regarding your practice and answer any questions.

    Desirae
    desirae.g@optimized360.com


    Leave a Comment:




    Design Notes 
    Notes | 2016-07-22 | Desirae.G | #55651 |

    – Vallejo, CA (serves all Bay Area)
    – office is next to a waterfront and wants to include that on the design
    – located in a popular promenade/square
    – demographic: adults/seniors, various ethnicities (not many Caucasian)
    – Dr. has 25+ years of experience; only doctor in the practice
    – accepts many insurance; most HMO, Care Credit
    – wants electronic patient forms

    Colors:
    – blues & greens (relate to logo)
    – relaxed, comfortable colors
    – no blacks

    Feel:
    – “homey” & personal
    – not flashy
    – wants patients to feel like they are part of the family
    – balance between professional/traditional and modern

    Layout:
    – organized, clear
    – boxes
    – no waves, curves, etc…
    – photos of office, teeth, etc… to create a “homey” feel
    – wants photos of older people (no kids/young families)

    Content:
    – highlight Invisalign
    – new promos: free x-rays
    – easy and clear for patients to see/navigate


    2016-07-26 | desirae.g
    Client has selected template "Sandy"
    2016-07-22 | desirae.g
    Client will send logo in an email.

    Leave a Comment:




    Website Design (New Design Project) closed
    Task: New Project | 2016-07-22 | Danny | #55642 |

    – Patty (Manager) & Nevein (Dr’s wife)
    – has logo
    – own domain and has email
    – transferred call to Belinda to do interview per their request.


    2016-07-27 | desirae.g
    Client has chosen template design "Sandy" and has sent their logo. Currently working on the website.
    2016-07-22 | danny.n
    Client will email me the logo, if not email belinda directly. please check in with them on this.

    Leave a Comment:




    Website Design (New Order) closed
    Task: Accounting | 2016-07-22 | Danny | #55641 |

    Website: $2,000 + $78/m

    ph order: Visa ending in – 9849


    2016-07-22 | chandra.t
    Charged and sent invoice.
    2016-07-22 | danny.n
    chan, can you also send them email with invoice and receive. thx.

    Leave a Comment:




    Phone Conference 
    Estimates | 2016-07-22 | Danny | #55639 |

    Called, kayla transferred me to Patty (manager) and Naveen (Dr’s wife). was transferred to the back office. They pulled up my original email and website to look. Saw some concepts.
    Went over what we do. Discussed Platinum but it was too high and they don’t need Logo (already have) and also will setup own social). Don’t care about ownership after introducing Gold, still too high. Went with Silver which is within their budget.
    Liked how streamlined our design process is because dr is very busy. Got her to talk to designer today (belinda) to start interview so they can review with the Dr and approve.
    Phone was transferred to belinda to do interview and will transfer back to me to get cc payment.


    Leave a Comment:




    Initial Contact 
    Leads | 2016-07-20 | Danny | #55510 |

    Called. LM on office vm. Sent initial email.


    2016-07-22 | danny.n
    SK: 10:06pm 7/21 (yest)

    Leave a Comment:




  • Domain Information
    Client Registrar
    Hosts Email
    Alias Info
    Registrar Info

    Milestones
    mounirguirguis.360temp.com

    Intro & Gallery URL: 2016-07-25
    Site Sucker & 301s:
    Site Username (subdomain):
    Map Domain in Pagely/WP:
    Customizer: 2016-08-04
    Additional Pages: 2016-08-04
    Review: 2016-08-04
    Tutorial: 2016-08-04
    Website is Ready: checked

    Cancelled
    301: 2016-08-04
    Other Products:
    Status Cake: 2016-08-30
    Live Online: 2016-08-30
    Analytics Setup: 2016-08-30
    Jetpack Stats Setup:
    Analytics ID:
    Google Account

    Analytics by Client

    Shared Dropbox
    Custom Content
    Please submit a task to create content.
    ADDITIONAL EMAIL TO:

    ADDITIONAL EMAIL TO:

    ADDITIONAL EMAIL TO:

  • FTP / Logins
    Website Location:
    Godaddy / 360 Sites
    Subdomain
    FTP USER

    FTP PW

    Shared Dropbox
    Domain Information
    Exclusivity
    Ownership
    Client Registrar
    Hosts Email
    Website Hacked
    Hacked on:
    Resolved?


    Alias Info
    Registrar Login
    Milestones
    Introduction:
    Questionnaire:
    Site Download/Site Sucker:
    Temporary Site:
    Concept:
    Approved:
    Add to Upwork
    Add Developer to Temp Site
    Review:
    Design # and Download:
    Image Optim:
    Website is Ready:
    Cancelled
    Sitemap, Submissions, 301:
    Update Other Products:
    Status Cake:
    Live Online:
    Analytics Setup:
    Analytics Report or Jetpack Setup:
    Analytics ID:
    Google Account

    Analytics by Client
    Custom Content
    Ordered Topics: (please submit a separate ticket)
    ADDITIONAL EMAIL TO:


    Additional Recipients:




    Previous Concepts:
    Additional Recipients:

    Message for Client:

    Task for Developers:




    Add new milestone to Upwork.com Add new milestone to Upwork.com
    Add Developer to Temp Site: 360developers 360developers103259
    ADDITIONAL EMAIL TO:



    ADDITIONAL EMAIL TO:

  • MILESTONES
    Website Backup:
    Introduction:
    Questionnaire:
    Concept:
    Approved:
    Developed:
    Sitemap, Submissions, 301:
    Check Other Products:
    Analytics Applied:
    Review:
    DC is Ready:
    DC is Live:
    Cancelled
    Previous Design #

    Previous Site Removed:
    Previous Location:
    Previous Subdomain:
    Godaddy / 360 Sites / 360 Temp

    Previous FTP USER

    Previous FTP PW

    ADDITIONAL EMAIL TO:



    Additional Recipients:
    Attach File(s):


    Previous Concepts:
    Additional Recipients:

    Message for Client:


    Task for Developers:


    Add new milestone to Upwork.com Add new milestone to Upwork.com
    Add Developer to Temp Site: 360developers 360developers103259

    ADDITIONAL EMAIL TO:



    ADDITIONAL EMAIL TO:



  • Video Information
    Added to vendor DB
    Checked for alias
    Placed on site
    Declined (note reason why)
    Cancelled

    COMPANY
    Media Med
    Media Med Integrated
    3D4 Dental
    Optio: register w/client info
    Swarm
  • Facebook
    Account Access:
    Active
    Cancelled
    Google Plus
    Account Access: PIN: F/U: URL: Active
    Cancelled
    Twitter
    Twitter
    Active
    Cancelled

    ADDITIONAL EMAIL TO:



    ADDITIONAL EMAIL TO:




    Facebook
    Google
    Twitter
  • Blog Schedule
    Monthly
    None


    Notes

    After submitting the form, copy + paste the EDIT SUBMISSION URL on the thank you page here:



    Need topics? See a list of topics here.

    Initial Blog DQ
    Social Media Access

    Facebook

    Account Access:
    Active
    Cancelled

    Google Plus

    Account Access:

    PIN:
    F/U:
    URL:
    Active
    Cancelled

    Twitter

    Twitter


    Active
    Cancelled

  • Logo Milestones
    Intro:
    Concept:
    Approval:
    Sent Files:
    File URL: Decline to Use (note reason why):
    Cancelled

    ADDITIONAL EMAIL TO:





    Additional Recipients:



    Previous Concepts:
    Additional Recipients:

    Message for Client:
    Instructions to Place on Website (ticket)
  • Username: Password:
    Reviewed:
    Placed on Website:
    Cancelled


    Send Email Confirmation

    ADDITIONAL EMAIL TO:

    Reviewed:
    Active:
    Cancelled


    Send Email Confirmation

    ADDITIONAL EMAIL TO:

    CSR: Pagely Ticket Created:
    Domain Mapping: DB Search & Replace:
    Active/Completed:
    Cancelled


    Send Email Confirmation

    ADDITIONAL EMAIL TO:

  • Email
    HIPAA
    Regular Email

    Active
    Cancelled

    Inboxes Created:
  • BRC - Reputation Management
    Pending
    Active
    Placed on Site
    Cancelled

  • Marketing




    STEPS
    Ordered:
    Account:
    Waiting for Live Website
    Ad Setup
    Test Ad
    Active
    Paused
    Cancelled
    SEARCH ENGINES
    Adwords
    Yahoo/Bing
    Remarketing
    Display (generic)
    Video
    Mobile
    Other Campaigns (see notes)
    SEO
    Pending
    Monitored by oDesk
    Paused
    Cancelled

    KEYWORDS

  • ORDERED/PAID
    Template
    2016-07-22
    2016-07-22

    Website


    Mobile
    Fluid Responsive


    Videos


    Marketing


    Reputation


    Facebook


    Google Plus


    Blog


    SEO


    Logo


    SPK

    DC

    Email


    HIPAA Form


    SSL Security


    ADApt


    Others


    360 Plan



    Estimates | 2016-07-22 | Danny | Phone Conference Ordered

    Silver


    Initial: 2 Payments of $999
    Monthly: $78


    Premium Website

    Select from a Gallery & Customize

    Mobile Responsive

    Matching Design | Auto Dial | Map

    On-Site SEO

    Specialty Content | Search Submission

    Educational Library

    Get Access to Hundreds of Articles

    Appointment Alerts

    Multi-Platform (Email, Fax, Text)

    x

    Regular Price:

    Initial: Payments of
    Monthly:


    Regular Price:

    Initial: Payments of
    Monthly:

    COMMENTS:

    Leads | 2016-07-20 | Danny | Initial Contact


    Initial: Payments of
    Monthly:


    x

    Regular Price:

    Initial: Payments of
    Monthly:


    Regular Price:

    Initial: Payments of
    Monthly:

    COMMENTS:

    2016-07-22 | danny.n
    SK: 10:06pm 7/21 (yest)