Rockwall Eye Associates

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    Profile ID: 102372




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    Please Contact Regarding SSL closed
    Task: Other | 2017-09-29 | Desirae.G | #91821 |

    Kim called asking about SSL. Please email her to discuss: kdw.hec@gmail.com

    (This was Shelby’s client)


    2017-09-29 | danny.n
    Ticket has been completed. Closing ticket.
    2017-09-29 | danny.n
    sent email per her request. Gave her general Q&A. quoted her as well and req to schedule a call to discuss further or if she'd like to proceed.

    Leave a Comment:




    replace form closed
    Ticket: Website | 2017-09-18 | Catherine C. | #88479 |

    On this page: http://rockwalleyeassociates.com/forms/


    2017-09-18 | catherine.c
    Ticket has been completed. Closing ticket.

    Leave a Comment:




    Replace Living Best Of – 2017 closed
    Ticket: Website | 2017-08-04 | Belinda | #81100 |

    On home page, side bar, replace the yellow banner “living best of” to the updated 2017 one: https://www.livingmagazine.net/wp-content/uploads/2017-BO-Facebook_Profile-Photo_180x180.png

    Add “Best Ophthalmology Practice” on top of the image.


    2017-08-07 | belinda.t
    Ticket has been completed. Closing ticket.

    Leave a Comment:




    replace form closed
    Ticket: Website | 2017-07-07 | Catherine C. | #79104 |

    On this page: http://rockwalleyeassociates.com/forms/

    Replace Cataract bullet link PDF with this one:

    http://rockwalleyeassociates.com/wp-content/uploads/sites/108/2016/08/rockwalleye_cataract.pdf


    2017-07-07 | catherine.c
    Ticket has been completed. Closing ticket.

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    change patient portal link closed
    Ticket: Website | 2017-03-02 | Catherine C. | #70670 |

    https://www.nextmd.com/ud2/Login/Login.aspx


    2017-03-03 | sanjay.d
    Ticket has been completed. Closing ticket.
    2017-03-03 | sanjay.d
    Patient portal page link updated.

    Leave a Comment:




    add email to contact page closed
    Ticket: Website | 2017-01-09 | Catherine C. | #66722 |

    info@rockwalleyeassociates.com


    2017-01-09 | catherine.c
    Ticket has been completed. Closing ticket.
    2017-01-09 | catherine.c
    emailed Kim.

    Leave a Comment:




    about us page closed
    Ticket: Website | 2017-01-08 | Catherine C. | #66691 |

    Remove redirect for this page:
    http://rockwalleyeassociates.com/about-us/


    2017-01-09 | catherine.c
    Ticket has been completed. Closing ticket.
    2017-01-09 | catherine.c
    Emailed Kim complete.

    Leave a Comment:




    Kim having issues viewing new site 
    Notes | 2016-11-21 | Catherine C. | #63676 |

    Site is working on our end. Kim is still having issues. For her, rockwalleyeassociates.com is still redirecting to hurtseye.com but redirect has been removed from settings in emailpros.com.

    Sent a support ticket to emailpros to see if there are other settings that need to be changed.


    Leave a Comment:




    Going Live Items closed
    Task: Social | 2016-11-15 | Catherine C. | #63215 |

    1. Please add domain(s) to statuscake.com
    2. Complete 301 Redirects
    3. Setup Analytics & Reporting

    301 Redirects:
    – Please go to Tools > Safe Redirect Manager
    – Click on “Create Redirect Rule” button at top
    – “Redirect from:” – use the old partial path from old site
    – “Redirect to:” – Use full URL to new site
    – HTTP Status Code: “301 Moved Permanently”
    Please direct the pages to what you think is appropriate on new site. Some old site pages may not exist in new site. Please direct those to homepage.
    If there are PDFs/other document types in old URLs, no need to redirect those links.

    Here are the 301s that need to be redirected: (2 have been done as examples)

    www.hursteye.com/
    www.hursteye.com/Pages/Patient-Portal-Access.aspx
    www.hursteye.com/Pages/Forms.aspx
    www.hursteye.com/Pages/About-us.aspx
    www.hursteye.com/Pages/Contact-us.aspx
    www.hursteye.com/Pages/Eye-Information.aspx
    www.hursteye.com/about-us
    www.hursteye.com/eye-information
    www.hursteye.com/forms-2
    www.hursteye.com/news
    www.hursteye.com/contact-us
    www.hursteye.com/patient-portal-access
    www.hursteye.com/Documents/PATIENT%20DEMOGRAPHICS04.16.pdf
    www.hursteye.com/Documents/MEDICAL%20INFORMATION%20FORM%20.pdf
    www.hursteye.com/Documents/DISCLOSURE%20AND%20CONSENTS%201.16.pdf
    www.hursteye.com/Documents/Notice%20of%20Information%20Practices%20and%20Privacy%20Statement.pdf
    www.hursteye.com/Documents/REA%20Med%20Release%20to%20Referring%20Dr.pdf
    www.hursteye.com/Documents/REA%20Med%20Release%20to%20REA.pdf
    www.hursteye.com/Documents/Rck%20Letterhead%20Goliad%20address%20map.pdf
    www.hursteye.com/Documents/understanding-cataract-surgery.pdf
    www.hursteye.com/Documents/acrysof%20IQ%20Toric%20IOL%20brochure.pdf
    www.hursteye.com/Documents/IQ-ReSTOR-Patient-Brochure.pdf
    www.hursteye.com/Documents/focus_magazine_1.pdf
    www.hursteye.com/Documents/DefineMag_11.26.13.pdf


    2016-11-16 | developerbrijesh
    Redirect all Old pages to New Sites.

    Leave a Comment:




    Email: Your Website is Live 
    Design | 2016-11-15 | Catherine C. | #63214 |

    Hello Dr. Kim Wagle,

    Congratulations! Your website is live and accessible to the public.

    Please take a look at your initial website and let us know of any questions you might have. You can submit a ticket by going to your dashboard and filling out the form.

    URL: http://rockwalleyeassociates.com

    If you would like to make changes to the website in the future, you may always log in by going to the bottom of your website and clicking “Login.” You can always submit a ticket on the dashboard as well. We welcome any questions regarding the website editor.

    Thank you!

    Catherine
    catherine.c@optimized360.com


    Leave a Comment:




    emailpros.com – domain here 
    Notes | 2016-11-15 | Catherine C. | #63188 |

    access to emailpros.com:
    username: 16002954
    PW: 3900Horizon!


    Leave a Comment:




    delete email – contact page closed
    Task: Website | 2016-10-31 | Catherine C. | #62194 |

    remove email from contact us page.


    2016-10-31 | catherine.c
    updated.

    Leave a Comment:




    going live 
    Notes | 2016-10-28 | Catherine C. | #62113 |

    Kim sent their GoDaddy login but was not able to access. Waiting for login.


    2016-11-15 | catherine.c
    under emailpros.com
    2016-11-15 | catherine.c
    old A record: 216.32.33.133
    2016-11-11 | catherine.c
    godaddy login received. settings might be under emailpros, nameservers are there. unable to change DNS settings in godaddy. waiting for login to emailpros.
    2016-10-31 | catherine.c
    Response:
    Unfortunately I do not. I was hopeful that the log-in and password were all that was needed. I will keep looking for it though.

    Leave a Comment:




    add text to slider closed
    Ticket: Website | 2016-10-25 | Catherine C. | #61858 |

    Please add this text below the “Schedule and Appointment” Blue button in the slider:

    We offer the Symfony lens. Ask your doctor or surgical counselor for details or to see if you are a candidate.


    2016-10-26 | catherine.c
    Ticket has been completed. Closing ticket.
    2016-10-26 | developerbrijesh
    Done

    Leave a Comment:




    text edits closed
    Ticket: Website | 2016-10-20 | Catherine C. | #61640 |

    -Remove “promotions” link from footer

    -Contact page:
    1. the wording “please feel free to contact us by filling out the form found on this page or call us at 972-771-2020” needs to be deleted.

    2. line up the phone number and billing number under the heading Rockwall Eye Associates – like this:
    Phone:
    Billing:
    Fax:
    E-mail:

    -Forms page:
    New Patient Forms section
    The third sentence needs to read, ” If you encounter any difficulties when filling out the forms, please answer to the best of your knowledge and our staff will assist you with any questions on the day of your visit.”

    -Eye Information page:
    in the Cataract Surgery section in the 2nd paragraph, the sentence should read, “While the procedure itself takes less than 30 minutes, you should plan on being at the surgery center for 2-3 hours to allow time for …..”


    2016-10-21 | jessica.c
    Ticket has been completed. Closing ticket.

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    email text edit closed
    Ticket: Website | 2016-10-18 | Catherine C. | #61451 |

    In the section titled ‘About Us’ under the ‘Our Office’ heading I need to change the wording of the first paragraph.

    2014 was a banner year for Rockwall Eye Associates! We anxiously waited and watched the progress of our new permanent office being constructed at 2380 S. Goliad St., #100 in Rockwall. We are thrilled to have the additional space to offer you the most advanced technologies available for caring for your eyes. Our highly trained surgeons strive to better your quality of sight to improve your overall quality of life. We look forward to serving you in our new office location.


    2016-10-18 | catherine.c
    Ticket has been completed. Closing ticket.

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    email edits closed
    Ticket: Website | 2016-10-10 | Catherine C. | #60899 |

    -In the About Us section under Our Team, please change the wording in Dr. Hurst’s bio to read ‘tending to’ instead of ‘playing with’ in the last sentence.

    -In the Home section under the physician picture, please add their names above the words “Board Certified Ophthalmologists” and remove their names from the bottom of the paragraph.

    -In the Services section under Macular Degeneration, in the last paragraph please add a space after the word macula and before the next sentence that begins with the word ‘Your’.

    -In the Forms section under what to bring to the appointment, #5. a copy of your most recent refraction, if less than 1 year old, from your optometrist.

    Also in the Forms section, rename Release Form #1 to Records Request From Our Office to Another Doctor/Office
    and rename Release form #2 to Records Request To Rockwall Eye Associates from Another Doctor/Office.

    -In the Home section please remove the blue section to the right that says ‘Please fill in form below to schedule an appointment’.

    -In the Contact section, please remove the section that reads ‘Make an appointment’ But leave the map as is–it looks great.

    -In the Services section, under the testimonials, please add the wording, ‘Should you need a medication refill, please call your pharmacy and they will contact us.’

    -Is there a way to add/change a picture to include an African American person/couple and another Hispanic person or couple? The Hispanic couple on the Home page is good–don’t change that one but if I can change out one of the others that would be great.


    2016-10-18 | catherine.c
    Ticket has been completed. Closing ticket.
    2016-10-18 | developerzahid
    I have completed this ticket.
    2016-10-14 | catherine.c
    I have emailed you the photos again.
    2016-10-11 | developerzahid
    I haven't received the photos.
    2016-10-10 | catherine.c
    2 photos have been emailed to you.
    2016-10-10 | catherine.c
    For the last one, I will send you photos to use.

    Leave a Comment:




    email edits closed
    Ticket: Website | 2016-10-06 | Catherine C. | #60729 |

    1. Replace the new patient form. (attached)

    2. Replace cataract paperwork form. (attached)

    3. Forms > New Patient Forms:
    after the 1st paragraph, I need to add the words,

    Please bring these completed forms to your appointment:
    Medical History
    Consent Form
    Patient Registration
    Cataract paperwork, only if being seen for a cataract evaluation

    Additional forms for your review:
    Privacy disclosure/HIPAA
    Release form #1
    Release form #2

    PATIENT-DEMOGRAPHICS-Eff-4.16.pdf Patient-take-home-packet-July-2016-Version-2-1
    2016-10-06 | catherine.c
    Ticket has been completed. Closing ticket.

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    create sliders closed
    Task: Website | 2016-10-06 | Catherine C. | #60727 |

    The 2 small sliders below homepage slider:

    1. Left Slider – will rotate between Glaucoma Slide & Cataracts Slide.
    Please create new slide for Cataracts.

    2. Right Slider – will rotate between Macular Degeneration & Diabetic Retinopathy.
    Please create new slide for Diabetic Retinopathy.

    I will email you stock photos for Cataracts & Diabetic Retinopathy slides.


    Leave a Comment:




    email edits closed
    Ticket: Website | 2016-10-03 | Catherine C. | #60442 |

    On the HOME page:

    1. Please put the doctor’s names under the picture with the words Board Certified Ophthalmologists under their names.
    At the bottom of the pages – please remove the words ‘follow us on facebook’

    2. Take out the ‘promotion’ section at the bottom of the pages and in the “About Us” section.

    Under the SERVICES section:
    3. Macular degeneration – The last sentence needs to read: Your doctor can discuss the use of vitamins as it relates to slowing vision loss and other roles vitamins can play in helping some people maintain their vision.

    4. Glaucoma – The first sentence of the last section needs to read: Once the doctor has diagnosed glaucoma, you will likely be prescribed eye drops to keep the intraocular pressure within a safe range to lessen any damage to your optic nerve. The remainder of the paragraph is ok.

    5. Lasers in Ophthalmology – Wording changes in the paragraph that begins ‘A Yag laser….’ The 3rd sentence should read, Because dilation is required with this laser procedure, you will need a responsible adult driver to drive you home.

    Under the FORMS section:
    6. Privacy disclosure – 1st page delete Jan Romero’s name and add Kim Wagle, Practice Administrator in her place.

    7. Page 8, Right to Inspect and Copy – needs all the ‘HEC’ to be taken off. They is one in the 2nd paragraph and 2 in the 3rd paragraph. It should read only REA.


    2016-10-05 | belinda.t
    Ticket has been completed. Closing ticket.
    2016-10-05 | developerbrijesh
    Done

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    Please Call closed
    Task: Other | 2016-10-03 | Chandra | #60402 |

    Doctor was inquiring about secure emails, asked for Shelby. Please call the office.


    2016-10-10 | justinn
    LM
    2016-10-03 | justinn
    Called - LM with Kim - Emailed F/U

    Leave a Comment:




    adjust inner header closed
    Task: Website | 2016-09-30 | Catherine C. | #60265 |

    Man’s face is covered by curve. Please move photo down.


    2016-09-30 | catherine.c
    done.

    Leave a Comment:




    Services closed
    Task: Other | 2016-09-30 | Chandra | #60260 |

    Please find attachments, the information is not displaying on the web page.


    2016-10-01 | developerbrijesh
    Done
    2016-09-30 | chandra.t
    Content is being hidden when web page is viewed. Please fix.
    2016-09-30 | rod.l
    Same issue as with the last site. devs are hiding paragraphs for unknown reasons. Please let theme know.

    Leave a Comment:




    add Dr. Lee photo closed
    Ticket: Website | 2016-09-30 | Catherine C. | #60241 |

    attached


    2016-09-30 | catherine.c
    Ticket has been completed. Closing ticket.

    Leave a Comment:




    email edits closed
    Ticket: Website | 2016-09-30 | Catherine C. | #60240 |

    1. The words Board Certified Ophthalmologists needs to be placed under the doctor’s picture/below their names on the home page.

    2. Under the Services tab, the word cataract needs to be singular.

    3. The first 5 documents belong under the Services tab. The last document, Eye Information is its own tab.
    (6 docs in support email)


    2016-10-03 | catherine.c
    Ticket has been completed. Closing ticket.
    2016-10-03 | catherine.c
    FAQ section fixed.
    2016-09-30 | catherine.c
    All edits complete. Rod is looking into FAQs not displaying.

    Leave a Comment:




    make 2 small sliders closed
    Task: Website | 2016-09-27 | Catherine C. | #59952 |

    Homepage, there is “Glaucoma” & “Macular Degeneration” image under the main slider. For each shape, please create 2 separate sliders.

    1. Left Slider – will have a Glaucoma Slide & Macular Degeneration Slide. Please create new slide for Macular Degeneration so it fits the shape.

    2. Right Slider – Glaucoma Slide & Cataracts Slide. Please create Cataracts slide with a stock photo.


    2016-10-06 | catherine.c
    sorry, please ignore. it is working.
    2016-10-06 | catherine.c
    Could you give us an update on this?
    2016-09-29 | belinda.t
    Brijesh is working on this. Emailed him.

    Leave a Comment:




    Web Edits via Phone Call closed
    Ticket: Website | 2016-09-26 | Desirae.G | #59884 |

    Home: “Glaucoma” and “Macular Degeneration” section should be a slider. “Glaucoma” should switch to “Cataracts” and “Macular Degeneration” should switch to “Diabetic Retinopathy” (please use stock images)
    Testimonials page: fix slider on the right (currently shows the same testimonial)
    Footer: “Rockwall Eye Associates” should read “Cataract Surgery” (not plural); “ReSTOR” should read “Multi-focal” instead
    Forms: make text a different color (too light); add “Cataract Paperwork” to the list (sent to support email)
    Contact: replace existing photo with the new one (sent to support email)

    Please remove ALL social media icons from entire website!


    2016-10-10 | catherine.c
    Ticket has been completed. Closing ticket.
    2016-09-27 | catherine.c
    all edits complete. waiting on slider.
    2016-09-27 | catherine.c
    Can you clarify what should happen with the slider?

    Leave a Comment:




    Email: Your Website is Ready 
    Custom Ready | 2016-09-16 | Belinda | #59373 |

    Hello Dr. Wagle,

    Your website is ready for your review.

    We have combined the design you have approved with the pages and information available to us. Please take a look at the website and let us know of any page changes, additions and/or questions you might have. Please give us a call to briefly go over the website and making changes.

    Temporary URL: http://kimwagle.360sites.net/

    LOGGING IN

    Please follow the link below to retrieve your password. Once you submit your username, the system will send you an email on instructions to set up a password for the website.

    URL: http://kimwagle.360sites.net/wp-login.php?action=lostpassword

    Username: kimwagle

    If you would like to make changes to the website in the future, you may always log in by going to the bottom of your website and clicking “Login.” You can always submit a ticket on the dashboard as well. We welcome any questions regarding the website editor.

    Thank you!

    Belinda
    belinda.t@optimized360.com


    Leave a Comment:




    Footer Menu closed
    Task: Website | 2016-09-16 | Belinda | #59372 |

    Footer menu is supposed to be in two columns. Please adjust.


    2016-09-30 | developerbrijesh
    done
    2016-09-29 | belinda.t
    I have created menu called "footer menu" it is still not in two columns. I have changed your access to admin, please fix.
    2016-09-19 | developerbrijesh
    please create "Footer menu" for this section. at present "Main menu" are showing there.

    Leave a Comment:




    Designer Switch 
    Notes | 2016-09-14 | Belinda | #59240 |

    Sent Dr. Wagle an email update on progress of her website. Will send her site preview link tomorrow.

    Notified that Marvin has left the office to pursue additional education.


    2016-09-14 | belinda.t
    Need to update footer menu and send to client.

    Leave a Comment:




    Email: Social Intro 
    Design | 2016-09-07 | Jan S. | #58669 |

    Hello Dr. Wagle,

    We’d like to start your Social Media accounts as soon as possible. Please provide either your credentials or admin / manager access for your Facebook and Google+ business page. If you choose to provide admin / manager access, please provide that for the email address social@optimized360.net. Just let me know when you are able to do this so that I can update your artwork.

    Facebook: https://www.facebook.com/hursteye
    Google Plus: https://plus.google.com/111621367334545424796

    As for Twitter, I have created your new Twitter account. Your new Twitter account is linked to your website and I have provided the credentials down below for your reference.

    Twitter URL: https://twitter.com/Rockwall_Eye
    Twitter UN: Rockwall_Eye
    Twitter PW: 360_kdw.hec

    I will update your logo for all three accounts once your logo design is finalized.

    Thank you, and we look forward to working with you.


    Leave a Comment:




    Start Social Media closed
    Task: Social | 2016-09-01 | Marvin A. | #58447 |

    Banner is in websites folder. Profile pic still in process due to logo design.


    2016-09-07 | jan.s
    Twitter was created, requested credentials or admin / manager access for FB and G+ via Social Intro email template. Transferred notes to CP and closing this task.

    Leave a Comment:




    Client Approved! 
    Design | 2016-09-01 | Marvin A. | #58437 |

    2016-09-01 | marvin.a
    fyi

    Leave a Comment:




    Draft Submitted 
    Concepts | 2016-08-22 | Marvin A. | #57621 |

    Hi Kim,

    Here is two drafts to show how the services button would look like before and after the switch/fade in like you had asked about. I also adjusted the “free consultation” to just “book an appointment”


    2016-09-01 | kdw.hec@gmail.com
    Hi Marvin, The overall design and theme of the homepage is good. There is an editing correction to make but overall I think we are on the right path and I'm ready to move forward with the site design. Thanks Marvin! Kim
    2016-08-22 | kdw.hec@gmail.com
    Good afternoon! Might you know how much time elapses before the next eye topic shows up..cataract, diabetes, glaucoma, macular degeneration? Also, there are 2 places for patients to click to schedule appointments; one is to the left of the couple and the other is in the area under the picture of the couple. Do most medical websites have 2 places to schedule that close in proximity? An edit is needed in the statement under the couple that talks about scheduling an appt. So far it's looking good. Kim

    Leave a Comment:




    Follow Up Notes 
    Design | 2016-08-16 | Marvin A. | #57288 |

    LM on voicemail asking to clarify the animation on her feedback. Emailed as well


    2016-08-16 | marvin.a
    Wants to add buttons for Glaucoma and Macular degeneration

    Leave a Comment:




    Draft Submitted 
    Concepts | 2016-08-15 | Marvin A. | #57223 |

    Hi Kim,

    I was able to get the draft done earlier than expected. This design is based off of the examples you showed me. We didn’t want to go too clinical looking and we wanted to go for a more custom looking site. Let me know if we went too heavy on the senior demographic or not.

    Please let me know what you think!


    2016-08-16 | kdw.hec@gmail.com
    Hi Marvin -- The home page looks nice. I would like to make a couple of changes however. We don't offer free consultations. Can we change the wording to include info for scheduling an appt? Also, there are areas to click on that will discuss cat surgery and diabetic eye disease. Can those be made to fade out to include discussions on other eye topics/diseases? For instance, cat surgery will fade to glaucoma education and then fade back to cat surgery, or something similar?

    Leave a Comment:




    SiteSucker & 301s closed
    Task: Website | 2016-08-15 | Jan S. | #57211 |

    Please use SiteSucker and provide the 301s


    2016-08-15 | jan.s
    I used SiteSucker, created a sitemap, provided the 301s as a new note, and uploaded it all to the website folder in DropBox, closing task.

    Leave a Comment:




    301s 
    Design | 2016-08-15 | Jan S. | #57210 |

    http://www.hursteye.com/
    http://www.hursteye.com/Pages/Patient-Portal-Access.aspx
    http://www.hursteye.com/Pages/Forms.aspx
    http://www.hursteye.com/Pages/About-us.aspx
    http://www.hursteye.com/Pages/Contact-us.aspx
    http://www.hursteye.com/Pages/Eye-Information.aspx
    http://www.hursteye.com/about-us
    http://www.hursteye.com/eye-information
    http://www.hursteye.com/forms-2
    http://www.hursteye.com/news
    http://www.hursteye.com/contact-us
    http://www.hursteye.com/patient-portal-access
    http://www.hursteye.com/Documents/PATIENT%20DEMOGRAPHICS04.16.pdf
    http://www.hursteye.com/Documents/MEDICAL%20INFORMATION%20FORM%20.pdf
    http://www.hursteye.com/Documents/DISCLOSURE%20AND%20CONSENTS%201.16.pdf
    http://www.hursteye.com/Documents/Notice%20of%20Information%20Practices%20and%20Privacy%20Statement.pdf
    http://www.hursteye.com/Documents/REA%20Med%20Release%20to%20Referring%20Dr.pdf
    http://www.hursteye.com/Documents/REA%20Med%20Release%20to%20REA.pdf
    http://www.hursteye.com/Documents/Rck%20Letterhead%20Goliad%20address%20map.pdf
    http://www.hursteye.com/Documents/understanding-cataract-surgery.pdf
    http://www.hursteye.com/Documents/acrysof%20IQ%20Toric%20IOL%20brochure.pdf
    http://www.hursteye.com/Documents/IQ-ReSTOR-Patient-Brochure.pdf
    http://www.hursteye.com/Documents/focus_magazine_1.pdf
    http://www.hursteye.com/Documents/DefineMag_11.26.13.pdf


    Leave a Comment:




    Web Design closed
    Task: Website | 2016-08-12 | Marvin A. | #57107 |

    Hi Sachit,

    Client is an optometrist. They like (www.rgbeyeassociates.com) and (http://jrdentistry.com/). They do not like the 3 hanging banners although.

    Color: Bright/Vivid – Royal blue

    Demographic: Older/retired and working class

    Services:
    Cataract
    Diabetic eye disease
    Macular Degeneration
    Glaucoma

    Additional: Wants larger text option (button), They have a facebook. Contact form in front, testimonials and 2016 Texoma award badge on front page (provided).

    They would like to have something full-width or feels full-width (see RGB, how the content is in the middle but the nav bar and BG makes site feel full-width)

    Do not go for soft/neutral colors. They want something more decorative and not cookie cutter looking. Things like (http://houstonurgentcareonline.com/) are too stiff for them.

    I will email you image assets.


    2016-08-12 | marvin.a
    I meant opthamologist not optometrist.

    Leave a Comment:




    Video Lead closed
    Task: Sales | 2016-08-08 | Marvin A. | #56731 |

    “Sweeneyeye.com has a video library. Is this something we could incorporate or do I need to have access permission from the individual sources for copyright issues, etc?”

    For Sweeneyeye.com, you mentioned they have a video library, and we do as well. You can find them at the bottom of this page (http://optimized360.com/patient-education-videos/). Currently, your package does not include our video library, but I have CC’d your account manager Shelby if this is an option that you would like to explore.


    Leave a Comment:




    Design Notes 
    Design | 2016-08-08 | Marvin A. | #56684 |

    Went over the 3 sites she showed me. Overall seems contradictory to the DQ.

    www.eastbayeyespecialists.com
    -Navigation easy to use
    -Royal Blue

    www.midwesteye.com
    -Map & Direction on front
    -Navigation easy to use
    -Full-Width
    -Welcoming
    -Buttons

    www.rgbeyeassociates.com
    -Carecredit
    -Best of Texoma badge (they have 2016 award)
    -Busy (-)
    -Likes colors
    -Not cookie cutter

    —–
    Contradictions

    RGB & midwest vs Eastbay (Full-width / not full width): Full-width
    Midwest & Eastbay vs RGB (Institutional / Decorative): Decorative
    DQ vs RGB (Neutral/Deep vs Bright/Vivid): Bright/Vivid – wants royal blue incorporated.
    DQ vs RGB (Older Demo vs Younger imagery): Only likes the image of 4 older people.

    Additional: Wants larger text option, They have a facebook. Have Associations, contact form, testimonials and 2016 Texoma award badge on front page.


    Leave a Comment:




    Design Questionnaire 
    Design | 2016-08-08 | Marvin A. | #56666 |

    2016-08-08 06:22:20
    Your Name
    Kim Wagle

    Practice Name
    Rockwall Eye Associates

    Practice Address
    2380 S. Goliad St. #100
    Rockwall, TX 75032

    Practice Telephone
    (972) 7712020

    E-mail for Patients
    kdw.hec@gmail.com

    Sections
    Featured Services
    Contact Form
    Membership Logos
    Office Map

    Overall Feel
    Modern
    Traditional
    Simple and Clean
    Hospital/Clinic
    White & Bright

    Please Give us Examples of Websites You Like

    www.midwesteye.com

    www.eastbayeyespecialists.com

    www.rgbeyeassociates.com

    Light or Dark
    Light Background (dark text)

    Deep
    Neutral

    Image Types
    People
    Trees/Green
    Specialty (Medical, Dental…)

    Ethnicity
    Caucasian
    Hispanic
    Asian
    African American
    Age Group
    Adults
    Elderly

    Demographic
    Retired
    Working Class
    Business (ex: downtowns)
    SpecialtyOphthalmology

    Top 3-4 Services
    Cataract
    Diabetic eye disease
    Macular Degeneration
    Glaucoma

    Any Additional Comments/Requests?
    I especially like the larger test option the Midwest Eye Inst. has on their home page.


    Leave a Comment:




    Create Temp Site closed
    Task: Social | 2016-08-05 | Marvin A. | #56604 |

    Please create temporary site and include client original content (if any).


    2016-08-15 | jan.s
    I have created the custom surge tempsite for Rockwall Eye Associates, copied content from the original website, and submitted a FTP ticket to pagely, closing task.
    2016-08-05 | marvin.a
    Please also site sucker.

    Leave a Comment:




    Email: Design Introduction 
    Design | 2016-08-05 | Marvin A. | #56603 |

    Hi Kim,

    Welcome to Optimized360!

    My name is Marvin and I will be the designer working with you every step of the way, starting from concept to going live! I had a quick meeting with Shelby to discuss your account and review the notes you initially had. I look forward to talking to you on Monday, August 8th at 10AM CST / 8AM PST.

    To help better prepare for our phone conference, please a few minutes to fill out our design questionnaire below. This should give me a good idea of the general elements that you would like in your design.

    URL: https://form.jotform.com/61947943668171

    After receiving the questionnaire, I we can review it together to confirm and elaborate on the selections that you have made. Please let me know if you have any questions regarding the questionnaire or about the design process.

    I look forward to working on this design with you.

    Marvin
    marvin.a@optimized360.com


    Leave a Comment:




    New Web Design closed
    Task: New Project | 2016-08-02 | shelby.k | #56351 |

    -Kim (practice manager) in charge of website set up
    -Wants to start phone interview Aug 8th @10:00 CST Mornings work better for her

    -Looking for a clean design that is easy for older patients to navigate but not too “elementary” that younger demographic is turned off.
    -domain name right now is hursteye.com needs to be changed to rockwalleyeassociates.com they own both of them.
    -needs more emails set up to go with their domain name


    2016-08-02 | belinda.t
    Has Logo
    2016-08-02 | belinda.t
    Blog setup only.
    2016-08-02 | belinda.t
    18 Emails included

    Leave a Comment:




    Website New Order closed
    Task: Accounting | 2016-08-02 | shelby.k | #56349 |

    Website: 2 installments of $2,999 + $149/m + $20/m for more emails (platinum plan)

    CC provided over phone- Amex ending in 1033


    2016-08-05 | chandra.t
    Kim updated CC via phone (Amex ending in 1033). Charged and sent invoice.
    2016-08-03 | chandra.t
    CC invalid, emailed Kim to confirm.

    Leave a Comment:




    Estimate #2 
    Estimates | 2016-07-21 | shelby.k | #55586 |

    Leave a Comment:




    Estimate 
    Estimates | 2016-07-14 | shelby.k | #55162 |

    Leave a Comment:




    estimate 
    Estimates | 2016-07-14 | shelby.k | #55124 |

    Leave a Comment:




    Initial Contact 
    Leads | 2016-07-14 | shelby.k | #55123 |

    Walked into their office on 6/29/16. Kim practice manager and decision maker of the website called me today. She is talking with a few other companies today and wants to continue to shop around but would like a follow up call on 7/27/16 one of the doctors is out of town till then and she wants their input as well. They are based on referrals and she hates the website right now she wants it to look warming and inviting. they also do not like that it redirects to old domain name (hursteye.com)


    2016-07-21 | shelby.k
    Kim called to confirm that she got the estimate and that we need to reschedule the call with the doctor to august 2nd she is not going to be back in the country until then. Dr. is in Austria right now. They have looked into weareforemost.com but doesn't like that they do not do medical websites. If it were up to her she would choose us. They also have 18 emails that they would want to set up with @rockwalleyeassociates.com will send her the information via email.
    2016-07-15 | shelby.k
    She called again letting me know that she had not gotten the estimate and wanted to make sure I had the correct email, it was wrong so I fixed it and resent it for her.

    Leave a Comment:




  • Domain Information
    Client Registrar
    Hosts Email
    Alias Info
    Registrar Info

    Milestones
    .360temp.com

    Intro & Gallery URL:
    Site Sucker & 301s:
    Site Username (subdomain):
    Map Domain in Pagely/WP:
    Customizer:
    Additional Pages:
    Review:
    Tutorial:
    Website is Ready:

    Cancelled
    301:
    Other Products:
    Status Cake:
    Live Online:
    Analytics Setup:
    Jetpack Stats Setup:
    Analytics ID:
    Google Account

    Analytics by Client

    Shared Dropbox
    Custom Content
    Please submit a task to create content.
    ADDITIONAL EMAIL TO:

    ADDITIONAL EMAIL TO:

    ADDITIONAL EMAIL TO:

  • FTP / Logins
    Website Location:
    Godaddy / 360 Sites
    Subdomain
    FTP USER

    FTP PW

    Shared Dropbox
    Domain Information
    Exclusivity
    Ownership
    Client Registrar
    Hosts Email
    Website Hacked
    Hacked on:
    Resolved?


    Alias Info
    Registrar Login
    Milestones
    Introduction: 2016-08-05
    Questionnaire: 2016-08-08
    Site Download/Site Sucker: 2016-08-15
    Temporary Site: 2016-08-15
    Concept: 2016-08-22
    Approved: 2016-09-01
    Add to Upwork
    Add Developer to Temp Site
    Review: 2016-09-07
    Design # and Download:
    Image Optim: 2016-09-07
    Website is Ready: checked
    Cancelled
    Sitemap, Submissions, 301:
    Update Other Products:
    Status Cake: 2016-11-15
    Live Online: 2016-11-15
    Analytics Setup: 2016-11-15
    Analytics Report or Jetpack Setup: 2016-11-15
    Analytics ID:
    Google Account

    Analytics by Client
    Custom Content
    Ordered Topics: (please submit a separate ticket)
    ADDITIONAL EMAIL TO:


    Additional Recipients:




    Previous Concepts:
    Additional Recipients:

    Message for Client:

    Task for Developers:




    Add new milestone to Upwork.com Add new milestone to Upwork.com
    Add Developer to Temp Site: 360developers 360developers103259
    ADDITIONAL EMAIL TO:



    ADDITIONAL EMAIL TO:

  • MILESTONES
    Website Backup:
    Introduction:
    Questionnaire:
    Concept: 2016-08-22
    Approved:
    Developed:
    Sitemap, Submissions, 301:
    Check Other Products:
    Analytics Applied:
    Review:
    DC is Ready:
    DC is Live:
    Cancelled
    Previous Design #

    Previous Site Removed:
    Previous Location:
    Previous Subdomain:
    Godaddy / 360 Sites / 360 Temp

    Previous FTP USER

    Previous FTP PW

    ADDITIONAL EMAIL TO:



    Additional Recipients:
    Attach File(s):


    Previous Concepts:
    Additional Recipients:

    Message for Client:


    Task for Developers:


    Add new milestone to Upwork.com Add new milestone to Upwork.com
    Add Developer to Temp Site: 360developers 360developers103259

    ADDITIONAL EMAIL TO:



    ADDITIONAL EMAIL TO:



  • Video Information
    Added to vendor DB
    Checked for alias
    Placed on site
    Declined (note reason why)
    Cancelled

    COMPANY
    Media Med
    Media Med Integrated
    3D4 Dental
    Optio: register w/client info
    Swarm
  • Facebook
    Account Access:
    Active
    Cancelled
    Google Plus
    Account Access: PIN: F/U: URL: Active
    Cancelled
    Twitter
    Twitter
    Active
    Cancelled

    ADDITIONAL EMAIL TO:



    ADDITIONAL EMAIL TO:




    Facebook
    Google
    Twitter
  • Blog Schedule
    Monthly
    None


    Notes

    After submitting the form, copy + paste the EDIT SUBMISSION URL on the thank you page here:



    Need topics? See a list of topics here.

    Initial Blog DQ
    Social Media Access

    Facebook

    Account Access:
    Active
    Cancelled

    Google Plus

    Account Access:

    PIN:
    F/U:
    URL:
    Active
    Cancelled

    Twitter

    Twitter


    Active
    Cancelled

  • Logo Milestones
    Intro:
    Concept:
    Approval:
    Sent Files:
    File URL: Decline to Use (note reason why):
    Cancelled

    ADDITIONAL EMAIL TO:





    Additional Recipients:



    Previous Concepts:
    Additional Recipients:

    Message for Client:
    Instructions to Place on Website (ticket)
  • Username: Password:
    Reviewed:
    Placed on Website:
    Cancelled


    Send Email Confirmation

    ADDITIONAL EMAIL TO:

    Reviewed:
    Active:
    Cancelled


    Send Email Confirmation

    ADDITIONAL EMAIL TO:

    CSR: Pagely Ticket Created:
    Domain Mapping: DB Search & Replace:
    Active/Completed:
    Cancelled


    Send Email Confirmation

    ADDITIONAL EMAIL TO:

  • Email
    HIPAA
    Regular Email

    Active
    Cancelled

    Inboxes Created:
  • BRC - Reputation Management
    Pending
    Active
    Placed on Site
    Cancelled

  • Marketing




    STEPS
    Ordered:
    Account:
    Waiting for Live Website
    Ad Setup
    Test Ad
    Active
    Paused
    Cancelled
    SEARCH ENGINES
    Adwords
    Yahoo/Bing
    Remarketing
    Display (generic)
    Video
    Mobile
    Other Campaigns (see notes)
    SEO
    Pending
    Monitored by oDesk
    Paused
    Cancelled

    KEYWORDS

  • ORDERED/PAID
    Template



    Website
    2016-08-02
    2016-08-05
    Mobile
    Fluid Responsive
    2016-08-02

    Videos


    Marketing


    Reputation


    Facebook
    2016-08-02

    Google Plus
    2016-08-02

    Blog
    2016-08-02

    SEO
    2016-08-02

    Logo


    SPK

    DC

    Email
    2016-08-02

    HIPAA Form


    SSL Security


    ADApt


    Others
    2016-08-02

    360 Plan



    Estimates | 2016-07-21 | shelby.k | Estimate #2 Ordered

    Platinum


    Initial: 2 Payments of $2,999
    Monthly: $169


    Full Custom Design

    Designed from Scratch

    Mobile Responsive

    Matching Design | Auto Dial | Map

    Ownership

    Own the Custom Design We Create

    On-Site SEO

    Specialty Content | Search Submission

    Educational Library

    Get Access to Hundreds of Articles

    Appointment Alerts

    Multi-Platform (Email, Fax, Text)

    x

    Regular Price:

    Initial: Payments of
    Monthly:

    Exclusivity

    Design Will Be Exclusive to Your Area

    Premium SEO

    Analytics | Geo-Targeting | Meta Tags

    Social Media Custom

    Facebook, Google Plus & Twitter

    Custom Blog

    Custom Website-Based Blog

    Logo Design

    Work with a Designer to Build a Logo

    Email Set Up & Hosting

    Regular Price:

    Initial: Payments of
    Monthly:

    COMMENTS:

    Estimates | 2016-07-14 | shelby.k | Estimate Sent

    Platinum


    Initial: 2 Payments of $2,999
    Monthly: $149


    Full Custom Design

    Designed from Scratch

    Mobile Responsive

    Matching Design | Auto Dial | Map

    Ownership

    Own the Custom Design We Create

    On-Site SEO

    Specialty Content | Search Submission

    Educational Library

    Get Access to Hundreds of Articles

    Appointment Alerts

    Multi-Platform (Email, Fax, Text)

    x

    Regular Price:

    Initial: Payments of
    Monthly:

    Exclusivity

    Design Will Be Exclusive to Your Area

    Premium SEO

    Analytics | Geo-Targeting | Meta Tags

    Educational Videos

    High-Quality Patient Dental Videos

    Social Media Custom

    Facebook, Google Plus & Twitter

    Custom Blog

    Custom Website-Based Blog

    Logo Design

    Work with a Designer to Build a Logo


    Regular Price:

    Initial: Payments of
    Monthly:

    COMMENTS:

    Estimates | 2016-07-14 | shelby.k | estimate Sent

    Platinum


    Initial: 2 Payments of $3,999
    Monthly: $149


    Full Custom Design

    Designed from Scratch

    Ownership

    Own the Custom Design We Create

    Exclusivity

    Design Will Be Exclusive to Your Area

    Educational Library

    Get Access to Hundreds of Articles

    Appointment Alerts

    Multi-Platform (Email, Fax, Text)

    x

    Regular Price:

    Initial: Payments of
    Monthly:

    Premium SEO

    Analytics | Geo-Targeting | Meta Tags

    Educational Videos

    High-Quality Patient Dental Videos

    Social Media Custom

    Facebook, Google Plus & Twitter

    Custom Blog

    Custom Website-Based Blog

    Logo Design

    Work with a Designer to Build a Logo


    Regular Price:

    Initial: Payments of
    Monthly:

    COMMENTS:

    Leads | 2016-07-14 | shelby.k | Initial Contact


    Initial: Payments of
    Monthly:


    x

    Regular Price:

    Initial: Payments of
    Monthly:


    Regular Price:

    Initial: Payments of
    Monthly:

    COMMENTS:

    2016-07-21 | shelby.k
    Kim called to confirm that she got the estimate and that we need to reschedule the call with the doctor to august 2nd she is not going to be back in the country until then. Dr. is in Austria right now. They have looked into weareforemost.com but doesn't like that they do not do medical websites. If it were up to her she would choose us. They also have 18 emails that they would want to set up with @rockwalleyeassociates.com will send her the information via email.
    2016-07-15 | shelby.k
    She called again letting me know that she had not gotten the estimate and wanted to make sure I had the correct email, it was wrong so I fixed it and resent it for her.