Southern California Institute of Neurological Surgery

Cynthia called – Dr. Jeswani is showing up second on google search. Trashed his page and told Cynthia to wait up to 4-6 weeks for google to re-index.

She will be mailing new patient forms without Dr. Jeswani’s name on it.

For Tri-City Area

Please change our address for the Vista office from 2067 w vista way TO: 326 S. Melrose Drive #200,Vista 92081

Please call Rhonda (she did mention you or Danny) 760-746-2881.

DONE – 1. Add this video:
https://vimeo.com/manage/247854010/embed

2. Create new page labeled – Photos
Add under Patient Resources – place after Videos

Create a slider – Add these photos: https://www.dropbox.com/sh/gljlp6rvpk3gff4/AABF57oLwXKPrZI8ofmTqKd1a?dl=0

Marie is no longer with company.

Justin,

Havent heard from Danny. Need to know if we are still using View medica through SWARM interactive for your website video info.

Rhonda Vaughan
Administrator
So Calif Institute of Neurological Surgery
705 E. Ohio Ave,Escondido,CA. 92025

Mark S. Stern,M.D.

Replied:

Regarding your videos, you currently do not have any SWARM interactive video service with us. If you are interested in adding this service, it is $499 + $85/month.

https://optimized360.com/patient-education-video/
Please see the videos in the black section at the bottom of this site labeled “Medical and Other Educational Videos”
You may pick 25 videos from this collection.

Please let us know if you would like to proceed with adding these videos to your site. Thank you!

Email past due $49 for web.

Venividivicib181

Came in with a severe/ruptured disk. Battled it out until surgery was the only option. Dr stern gave me a detail explanation of what was going to happen the day leading up to the surgery. He explained the procedure as well. Made me feel extremely comfortable with my decision to go on with surgery. The staff at the office were always friendly and professional. 3 hours after surgery I was finally walking straight with no pain what so ever. Not only did he fix my back he also gave me my life back! 3 weeks post op-I’m feeling great! Absolutely no regrets with dr stern!

1. homepage under experienced team, we need to take out Jeswani and make team physician.

2. under patient resources, toward the bottom under insurance payment. It should say call Lori at LOBO solutions 858-513-1833 ext 108

Dr. Jeswani is no longer with our practice, please call me regarding removal of his info on our site. I will be available after 1:30 at 760 746 2881

rvaughan@scins.org forwarding to rjscins@mpowercom.net was not working.

all other email accounts are working. Please check what may be causing problem.

Rhonda was having problems with emails.

rvaughan@scins.org forwarding to rjscins@mpowercom.net was not working.

Deleted email in godaddy and recreated account. Reset forward and emailed her to check if this might work.

Marie had set up other email forwards but did not have issues with those.
Waiting for Rhonda to test if forwarding works.

center the form below text “we’d love to hear…” and remove white background in testimonials form.  Center Submit button.

Access to jotform only. No need to upload any scripts to page.

scins.org/testimonials-2/

1. Awesome staff and incredibly helpful and knowledgeable doctors.
– Dominick C.

2. Dr Stern is the BEST surgeon ever! He listens to his patients and truly understands what his patients are going through. I recommend him and his friend caring staff to anyone and everyone.
– Tracy G.

3. What can i say, Dr. Stern and his team are the greatest. He has done few surgeries on me and he continues to help me get better and feel better.. THANK YOU DR. STERN AND HIS STAFF
– Liz A.

4. Dr. Stern was great he operated on my back and used what’s called a spinal cord stimulator and implanted it. For the first time in 20 years my back is not bothering me.
I highly recommend it. Boston Scientific who makes the unit the girls that took care of me were just amazing and it is not as invasive as full blown back surgery.
– Bridget D.

5. Dr. Jeswani saved my life! I will forever be grateful and will try to give to others as a tribute to his dedication and life giving skills.
– Bill W.

6. Dr. Jeswani is the BEST physician and saved our Dads life with his quick decision making, excellent skills and the best bedside manor. He made us feel like our Dad was his only patient and informed us of everything and was there for us and our Dad the entire process. He saved our Dad from a life threatening brain aneurysm and HIGHLY recommend Dr Jeswani. We scored the ultimate jackpot by getting him on call that night and to help us during the toughest time and now he has made all our dreams come true by saving our Dads life. We are forever grateful and can’t thank him enough.
– Mari W.

7. Dr. Stern is an incredible Dr. I have known him since 1989. He was very well trained and stays informed on all of the new procedures and technology. He has provided me with the best Neurosurgical care possible. He is a sincere and caring person.
– Gail C.

1. Please move the ViewMedica videos script to the “Patient Education” page. It is currently under videos.

2. All miscellaneous videos such as the Mobi-C video clips are to go under “Videos” section.
“www.youtube.com/channel/UCGxjOO2fZQsCmbz4ui0w44w/videos?view=0&sort=dd&shelf_id=0”

Section Header: Mobi-C Patient Testimonials
– Add all Mobi-C patient videos from youtube channel link

Section Header: Mobi-C Videos
– Add all Mobi-C video clips

replace Dr. Stern’s photo with this one attached.

Waiting for Marie to get back. There are many videos she would like to add to site. Asked her to add these videos to YouTube.

1. Product images = https://www.dropbox.com/sh/11mf1unuji69rrk/AADNmtElWzBbkorQoaOcoMsVa?dl=0
2. Product Video Clips = https://www.dropbox.com/sh/ai53ye1vnhcx5ai/AAAX3Mlr5ude2hgW8drpFo2Ya?dl=0
3. Testimonials Video Clips = https://www.dropbox.com/sh/pzoctocm5yb69fl/AACw-PiUOUGJcJI-nlak5jFya?dl=0

– rvaughan@scins.org
– lmayo@scins.org (that is a lower case “L” by the way if you are not able to tell)
– info@scins.org
– cflores@scins.org
– medrecords@scins.org

After creating emails, log in to their network solutions account. Change MX records point to us.

1. Under For Patients, add new submenu = For Your Visit
Add this content
https://www.dropbox.com/s/undkq96392ru3zu/For%20Your%20Visit.docx?dl=0

2. Add stock photo relating to office or exam room. Add to right of text.

3. Please have this subsection as the first/top of the three.

4. please change “For Patients” to say “Patient Resources”

Embed code for you to use to get our View Medica video on our site.

Change the “Patient Forms” section to say “For Patients”.

Add a subsection option like how we have for the “Doctors” section. For now, the subsections will be ‘Patient Forms’ and ‘Patient Education’.

I would like for the ViewMedica video to be embedded under ‘Patient Education’ subsection.

See below for the embed code.

1. comment box in our ‘Contact Us” page takes a long time to send a message. After clicking submit, it says “Please Wait” and it makes you wait for an unusually long time, which in the end, still does not send us the message that was sent. I just tried testing it.

2. Also, I want to make sure we don’t have this problem on the comment box under “Testimonials” as well.

For the mobile site, make the full person photo display on screen instead of half the body.

Contact Us page, it says “Maps & Directions to our Escondido, CA Office” It needs to say “MAPS & DIRECTIONS TO OUR OFFICES”.

– rvaughan@scins.org
– lmayo@scins.org (that is a lower case “L” by the way if you are not able to tell)
– info@scins.org
– cflores@scins.org
– medrecords@scins.org

done – 1. Please remove the Poway address/location at the bottom of every page? We currently don’t have a Poway location at the moment.

2. Please remove the “Poway (760) 489-9490” from all pages. Since are Poway location is closed for the moment, we would like to remove all Poway info from the website for now.

DONE – 3. Please remove Poway location and directions on the Contact Us as well.

4. Please change the phone numbers at the top of every section to look like this | Escondido & Vista (760) 489-9490 | Fax: (760) 489-7638

DONE – 5. On the home page, in the two small boxes under the blue/red header section, please remove the “Read More” link on both boxes.

DONE – 6. On the home page, the “Experienced Team” box needs to be changed to say “Dr. Stern and Dr. Jeswani have researched and refined the surgical procedures they perform, so that our patients receive the quality care they deserve.”

DONE – 7. Under Contact Us, please make the font a little bit bigger for the statement “For appointments, please contact us at 760.489.9490” and please put a space in between this sentence and the next below it “If you have any questions…..”

1. Please add domain(s) to statuscake.com
2. Complete 301 Redirects
3. Setup Analytics & Reporting

scins.org/mark-s-stern-m-d/
scins.org/dr-jeswani/
scins.org/staff/
scins.org/patient-education/
scins.org/services/
scins.org/forms/
scins.org/location/
scins.org/location/email-our-office/
scins.org/site-map/
scins.org/terms-of-use/
scins.org/privacy-policy/

Hello Dr. Mark Stern,

Congratulations! Your website is live and accessible to the public.

Please take a look at your initial website and let us know of any questions you might have. You can submit a ticket by going to your dashboard and filling out the form.

URL: http://scins.org

If you would like to make changes to the website in the future, you may always log in by going to the bottom of your website and clicking “Login.” You can always submit a ticket on the dashboard as well. We welcome any questions regarding the website editor.

Thank you!

Catherine
catherine.c@optimized360.com

ns1.swarmwebhosting2.com
ns2.swarmwebhosting2.com

DONE but need to move text down  – 1. Please change the statement “Dedicated to research using the latest technology” to “World Class Neurosurgical Care in your Community!”
– keep in all capitals
– move text to the bottom left so doesn’t cover arm
– remove additional sliders – does not want fading in/out

DONE – 2. Change the statement “Excellence in Neurological Science” to “Dedicated to Excellence in Neurological Surgery”

DONE – 3. Please edit the statement to :

“Southern California Institute of Neurological Surgery is a recognized leader in neurosurgery, offering advanced treatments for spinal disorders, brain tumors, brain aneurysms, and other neurological disorders. We strive to provide world-class care that exceeds expectations, ensuring the best neurosurgical treatment for all patients.

For more information on the procedures we perform, please click here.
Link “here” to the “services” section.

4. Change the top red dot to say “Specializing in Brain & Spinal Cord” and the bottom red dot to “Minimally Invasive Brain & Spinal Surgeries”. Remove extra sliders causing fading in/out animation.

DONE – Edits to make for Doctor’s section:
1. Please provide a space between “Neurosurgeon” and the beginning of the biographies for both doctors. Please bold “Neurosurgeon” for both doctors.

2. Please change font for “Dr. Stern on Vitals” and “Dr. Stern on Healthgrades” just a tad bit smaller. Keep the bold font. And please do the exact same for Dr. Jeswani.

– scan and add notice of privacy practices sheets and place on the pt forms page. Before the “important note” heading.
– contact us: the captcha keeps loading, please check or remove for now.

Checked in with Marie to see if she’d like to go live or have edits.(email)

Please scan form documents that Marie has mailed over. She has specific instructions on what she would like to do with the packet.

Files are on your desk.

1. Under “Contact Us” page, the maps are missing or I do not see them when I click on any of the three locations. We would like to have the interactive map for the locations like you had them before.

2. Under “For Patients” section –> Testimonials, I would like to add a comment box, similar to the one under contact us page, where patients can leave testimonials. Above Comment Box, please put “We’d love to hear from you! Please use the comment box below to leave any comment or feedback on your overall experience.” I also would like for the comments to be able to post below comment box. Question on this, is there a way for us to get a notification on a testimonial post and for us to approve/allow for it to be posted before it actually posts on the page??

3. Under “For Patients” section –> Videos, I would like for there to be a title at the top, “Patient Education”. For Patient Education, I would like to use the same video program we currently have on the old website (see link: http://scins.org/patient-education/). Are you able to pull this from the old website and put on our new one or is there something we need to do in order for you to transfer it? Let me know. If so, we would like this under “Patient Education”.

4. Under “For Patients” section –> Forms, I am mailing you the forms we would like uploaded on this section. I would email them to you however our scanner is putting a pesky line through the documents that we scan and we do not know what is causing this. I will add instructions to the forms in the mail. Please reference the link on how we would like the page to look: http://utksurgery.com/patient-forms-privacy/.

I would like for it to say the following: “Thank you for choosing Southern California Institute of Neurological Surgery for your neurosurgical needs. To alleviate wait time and provide a more efficient appointment visit, please print and complete the New Patient Forms below and bring with you to your first office visit.”

Below this will be the link to download the forms as seen on the previous reference link.
I would like two separate download links and each will say: Dr. Stern New Patient Packet and Dr. Jeswani New Patient Packet.

Below this will be another paragraph that will say: “Please take a moment to review our Notice of Privacy Practices regarding the protection and confidentiality of your health information. This notice describes how your medical information may be used and disclosed as well as how you can get access to this information. Please review it carefully. We are happy to provide a printed copy of this notice upon request.”

Call me if you have any questions on this. You can do what you can until you receive the forms in the mail.

Emailed Marie to go live or make additional changes.

1. Add Posterior Lumbar Interbody Fusion and Transforaminal Lumbar Interbody Fusion on the “Services” Section under Spine Based Surgery.
2. Under Contact Us page, Please move “How Can We Help?” on top of “For appointments, please contact us…”
3. Under Contact Us page, please make “For appointments, please contact us…” slightly larger and in bold font.
4. Under Contact Us page, please move “If you have any questions, feel free…” below “For appointments, please contact us…” and above the form.
5. Add “Microvascular Decompression for Trigeminal Neuralgia”on the “Services” section under Brain & Skull-Based Surgery.
6. Add “Arteriovenous Malformation” on the “Services” section under Brain & Skull-Based Surgery.
7. Add “Chiari Malformation Decompression” on the “Services” section under Brain & Skull-Based Surgery.
8. Add “Aneurysm Clipping” on the “Services” under Brain & Skull-Based Surgery.
9. Add another section under “Services” to be called “Biopsies” and please add below Brain Biopsy, Nerve Biopsy, and Muscle Biopsy.
10. Add Cranioplasty on the “Services” section under Brain & Skull-Based Surgery.
11. Remove Vertebroplasty and Kyphoplasty on the “Services” section.
12. Add Trigeminal Nerve Glycerol Injections on the “Services” section under Pain Management.
13. Add Radiofrequency Ablasion on the “Services” section under Pain Management.
14. Under Contact Us page, please remove the white empty space above the family photo.

For the 2 doctor pages:
http://markstern.360sites.net/about-us/
http://markstern.360sites.net/sunil-p-jeswani-m-d/

Please set background color to same gray as this page:
http://integritypaincare.com/meet-dr-lawler/

Doctors – Dr. Stern – slightly larger bold font for Stern Vitals and Healthgrades

Doctors – Dr. Jeswani – slightly larger bold font for Jeswani Vitals and Healthgrades

Change background color to peach in both Doctor’s pages (refer to http://integritypaincare.com/meet-dr-lawler/)

Contact Us – Add “How Can We Help?” as title in larger bolder font

Contact Us – Add “For appointments, please contact us at 760.489.9490. Please put this underneath office hours

Change Contact Us page layout (reference http://westlakefamilyortho.com/contact-us/). Move Question section to bottom of page

1. contact page: put locations in DIVI TABS
2. footer: add fax number to each location (same #) 760-489-7638
3. top bar with location telephones: make font smaller and add “Fax 760-489-7638”
4. make paragraph text throughout website slightly bigger
5. inner hero, replace image with this, but make it fade into just blue (don’t repeat the pattern/picture) http://www.shutterstock.com/pic-215448490/stock-photo-neurons-in-the-brain.html?src=Qy7p2jur_g3SUUOjvwU3jg-1-3

Hello Dr. Stern/Marie,

Your website is ready for your review.

We have combined the design you have approved with the pages and information available to us. Please take a look at the website and let us know of any page changes, additions and/or questions you might have. Please give us a call to briefly go over the website and making changes.

Temporary URL: http://markstern.360sites.net

LOGGING IN

Please follow the link below to retrieve your password. Once you submit your username, the system will send you an email on instructions to set up a password for the website.

URL: http://markstern.360sites.net/wp-login.php?action=lostpassword

Username: markstern

If you would like to make changes to the website in the future, you may always log in by going to the bottom of your website and clicking “Login.” You can always submit a ticket on the dashboard as well. We welcome any questions regarding the website editor.

Thank you!

Belinda
belinda.t@optimized360.com

scins.org/mark-s-stern-m-d/
scins.org/dr-jeswani/
scins.org/staff/
scins.org/patient-education/
scins.org/services/
scins.org/forms/
scins.org/location/
scins.org/location/email-our-office/
scins.org/site-map/
scins.org/terms-of-use/
scins.org/privacy-policy/

Please check that the temp site has all of the same pages as the previous website. Also, create the same menu structure.

Belinda,
Marie approved to proceed with the development. She asked if you can coordinate with her on the content/images to transfer over to the new site.

Also, can you make sure you have a backup of her site just in case she needs access to info in the future.

Website: $3,500 + $49/m

see attached contract

Chan, please email: rjscins@mpowercom.net a copy of the invoice. Also cc staffscins@mpowercom.net

Dr. Stern approved to move fwd. Wants to host with us. sent updated contract to fax back.

Spoke to Marie… apologized for the delay. Been really busy and the dr was in/out of the office but Dr is still wanting to move forward with the project. She will try to get the dr to review the last draft for final feedbacks then send for development.

We talked about hosting as well which I had quoted her the discounted rate of $49/m. She originally was going to host on own but realized it was too much work and bc we are month to month, it makes sense to just have us host with no obligation like they do now with current company.

Asked about how it works to get the new site to launch and when to cancel with current host. She told me they do own the domain name so i told her that when belinda or I give her the go ahead to cancel with them, that is when she can which is when she sees the new site live online.

Marie will get back to me and I will reconnect her with Belinda to pick up where they had left off.

Please contact Marie – she wants to negotiate the hosting if they have us host

Marie is satisfied with the design. Is waiting for doctors to approve but they are out for the week. Will call back next Monday and fill Danny in.

Hello Marie,

Based off of our discussion I have compiled a design draft for your review. Please take a moment to review this concept and let me know if you approve.

Hello Marie,

I’ve updated the draft with the photo adjustments. Also, to answer some of your questions!

– The main photo will fade into blue/black and won’t appear cut off. I started the fade in this concept for you to see.
– The footer photo will remain consistent throughout the website. If you have a preference in what type of photo, please let me know.

MAKING CHANGES

Once the design is approved, we cannot make major changes to it. For example, if you would like to go with another color scheme, we would have to do that now. I cannot change the menu bar color after the site is developed. I also, cannot move items around. For example, if you would like the logo on the left instead of right, that would have to be decided now as well. Photo and text changes can be done at anytime.

Hello Marie,

I’ve attached the inside page design. Please ignore the text, as this would just be the layout. As you can see, different pages are laid out different (where the text portion is).

Please let me know if you’d like to move forward into development.

Please create temporary site.

Hello Dr. Marie,

Based off of our discussion I have compiled a design draft for your review. Please take a moment to review this concept and let me know of any changes you would like to see.

– likes heritagechirohealth.com because of the brighter colors. Wants to use pictures similar to this skeletal graphic. Likes the fact that its blue and has brighter lines within the graphic.
– likes http://losaltosspineandsports.com/ simplicity and spacing.
– they want a clean home page, not too much clutter but eye-catching intro.
– wants the nav bar at the top of the website and should be horizontal.
– hates his current site, its too ‘boring’ looks too much like a blog. If we get a design that has colors and visuals, it would be good. Still likes it clean but needs to have design.
– colors: blue, red, purple
– one doctor is humorous and energetic while the other is more stern and about his reputation. should keep the website mature but energetic.

Hi Marie,

Welcome to Optimized360!

My name is Belinda and I will be the designer working with you every step of the way, starting from concept to going live! I had a quick meeting with Danny this afternoon to discuss your account and review the notes you initially had.

Please take a few minutes to fill out our design questionnaire below. This should provide me with the basic elements you would want on your website.

*Please Login to Control Panel (www.360controlpanel.com)
*(Feel free to contact me if you need any assistance logging in)

Username: staffscins@mpowercom.net

Password: 360_staffscins

You can find the Design Questionnaire in the welcome box.

Danny had also let me know to schedule our phone interview on Tuesday. Please let Danny or I know what time and number would be the best to reach you. If you can also provide some examples of websites that you like so we can pin down a specific design style to discuss on Tuesday, it will be very helpful.

I look forward to working on this design with you.

Belinda
belinda.t@optimized360.com

– Marie (manager)
– please send email intro, Marie wants to fill out questionnaire over the weekend and ph conf next Tues 7/5.

– Web Makeover – wants to see initial draft upon approval to move forward (Danny authorize to do this)

Please let me see draft before sending to client.

Provide them their member login below to login for questionnaire access:

user: staffscins@mpowercom.net

pass: 360_staffscins

Website (Gold): $3,500 + $0*
* client will host

Client wants to approve draft before finalizing the order. Will provide CC prior to development.

Called was on hold for over 6 mins for Marie.
Looking for a makeover. Current site is hosted by “creative circle” for only $150/year but paying per change.
She doesn’t seem to know much about how hosting works which i spent a good amt of time explaining the hosting and why our fees are $78/m. She eventually understood.
Covered the Gold Package which will include the ownership so she can host on her own. Give current web company the files to host the files and continue paying them $150/year.
Explained to her how we are able to offer Ownership vs other companies why they won’t allow it.
She is currently getting a few bids from others right now. She mentioned that Dr is a visual person and will only move fwd with any company if he sees the draft first before agreeing to pay. I told her i can authorize to start and if approve the initial concept then pay. Will need to fax back signed but put “cc privded over the phone”. she said to send info over so she can show dr. – moderate lead