Contact Form Issueclosed
Ticket: Website | 2017-10-13
| Danny
| #95639
|
Please take a look at Dr’s comment regarding the contact form. i’ve told dr that support will take a look and then get back to him. Don’t worry about the Birdseye comment.
“Hi Danny,
Hope you are well!
We’ve been getting a lot of compliments with our website from patients routinely.
I did notice we were not receiving e mails from patients using the website lately and when I went on the site to check it out discovered that the area where people can contact the office is no longer there.
Is there a reason that the contact office box where people can write questions was removed?
Also, you will be contacted by a company called Birdseye in the next couple of days. They are a company we are using to help us generate some attention online. Please let me know if you have any questions
Thanks for your help!
“
2017-10-16 | catherine.c
Ticket has been completed. Closing ticket. 2017-10-16 | catherine.c
emailed Dr. Conforti excel spreadsheet with all old previous emails. 2017-10-16 | catherine.c
modules were hidden after upgrade. Emailed doctor we have fixed the contact for display issue.
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Past Due
Accounting | 2017-07-13
| Chandra
| #79505
|
Email past due $65 for web.
2017-07-17 | chandra.t
Doctor updated CC via fax (MasterCard ending in 2056), paid past due.
I am trying to incorporate this logo (see attachment) next to the logo on the main website page which is labeled ICOI.
I tried to do this using the editing tool but was unable to do so hence I am seeking guidance.
2016-09-20 | jessica.c
Ticket has been completed. Closing ticket.
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menu linksclosed
Task: Website | 2016-07-29
| Catherine C.
| #56127
|
Please add a custom css to reduce the margin around menu items so the whole menu fits in one line.
2016-07-29 | catherine.c
updated.
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Gallery Postclosed
Tasks | 2016-07-29
| Danny
| #56126
|
please create
2016-09-20 | catherine.c
https://optimized360.com/?post_type=portfolio&p=18576&preview=true 2016-09-20 | danny.n
yes. please. 2016-09-20 | catherine.c
Did you still need this created? Just noticed it was a note.
Congratulations! Your website is live and accessible to the public.
Please take a look at your initial website and let us know of any questions you might have. You can submit a ticket by going to your dashboard and filling out the form.
URL: http://lightandconfortidmds.com
LOGGING IN
Please follow the link below to retrieve your password. Once you submit your username, the system will send you an email on instructions to set up a password for the website.
If you would like to make changes to the website in the future, you may always log in by going to the bottom of your website and clicking “Login.” You can always submit a ticket on the dashboard as well. We welcome any questions regarding the website editor.
Informed Dr. Conforti that he can choose a different design if he does not like his current one.
2016-07-19 | jan.s
Custom photos do not transfer from design to design on Surge. He already used his custom photos request once. I was prompted that he can get one more request for changing photos but that will be the final cutoff. I have informed Dr. Conforti and he will think about the design he wants.
“Hi Catherine,
Attached to this e mail are the 5 pictures we would like to rotate as our website’s main page photos.
Please let me know if you have any issue opening the photos.
Thank you for your help!”
2016-07-18 | catherine.c
photos have been updated. 2016-07-15 | catherine.c
Rod is looking into fixing issue. 2016-07-14 | catherine.c
all slides updated. waiting to see if they will appear on site. 2016-07-14 | catherine.c
Photos not updating. Added new slide-1.jpg. Waiting to see if it will update on site before changing other sliders. 2016-07-12 | catherine.c
yes, I will add photos. thanks! 2016-07-12 | danny.n
catherine, you have the zip files of all the images.
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Font Sizeclosed
Ticket: Website | 2016-06-27
| Danny
| #54010
|
can you see into adjusting the font size to either 12 or 13?
“Excellent Danny! Thanks, that definitely helps the problem. One last question, I’m trying to adjust the font size from what appears to be a size 11 font to a 13 (or perhaps a size 12 times new roman). Just because the biggest criticism from people viewing the home page and the new patients page (where the paragraphs and links are) is the text appears to be small. Please note there is no problem with the Titles or headings…. just paragraph fonts. I tried to increase it on my own but dont appear to have the capability.
Thank you”
2016-06-28 | catherine.c
Ticket has been completed. Closing ticket.
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Mobile Issueclosed
Ticket: Other | 2016-06-27
| Danny
| #54003
|
“Thank you guys for getting the site online as quickly as you did. I appreciate both of your help. I will hopefully have the 5 images for you by the end of this week so we can upload them onto the site. The two questions I have relate to the following:
1) On three different random computers, the website does not appear to be viewing properly (Either the logo is cut off, “dedicated to quality service” overlaps light and conforti, the address and phone number are hidden by the selections menu on the top of the screen) What can be done about this? I have included three separate screen shots to exemplify the issue
2) is the website have a version that is compatible with mobile? as you can imagine if we cant get it to display properly on a full size desktop, it appears very jumbled on a cell phone.
Thanks for you help,
Jason Conforti”
Just need to focus on #2. There is an issue when you view it on mobile. The logo is cut off
Also view attached screenshot dr sent over regarding #1 so you are aware. I had responded back to Dr and cc’d you in there with the issue and why he sees that.
2016-06-28 | catherine.c
Ticket has been completed. Closing ticket.
– Increase size of logo, address, phone
– Dr. Conforti will be sending 5 photos for slider – Office photo he emailed – to replace cloud photo at bottom of homepage next to location info Quick Contact form title in footer (add “Not for emergency purposes”) – Services – delete Adv Laser Whitening, Cosmetic Contouring, removable dentures.
Dr. will be playing with customizer and adding pages
2016-07-10 | catherine.c
closing. create new ticket for sliders. 2016-06-24 | catherine.c
waiting for slider photos.
Dr has the contact person to change the A-record/DNS when ready to go live. Just give him instructions to forward to the other company who is handling their domain. This company is different from their current web company who took their site offline.
2016-06-24 | catherine.c
Dr. fowarded A record to domain company. He will notify us once they update their settings.
– Open to any suggestions we have. Mentioned we can always change designs later.
– Colors: bright, open to any color, doesn’t need to be blue like old site
– Practice name: Light and Conforti, D.M.D.s
– Business Hours:
M, T, Th, F : 7-5
Wed: Closed
Sat: 8-1 Fall/Winter
– Contact info needs to be easily accessible, top of website
– Open to any type of photos for site – people, staff, area/city, etc.
– Requested to send us logo
2016-06-21 | catherine.c
Sounds good. 2016-06-21 | danny.n
Catherine, lets go with Greyson design? http://greyson.360sites.net/
– Dr. Gary Light & Dr. Conforti. Dr. Conforti extremely nice, main point of contact
– current site was taken offline a day ago due to issue with the company.
– need to get site up/running ASAP due to SEO (good ranking).
– please call Dr. Conforti and do a quick interview, if we have enough info and is doable in 2-3 days to get something up, that would be great. If not, let him know you’ll put a temp site up.
– here is a link to their site prior to it being taken down for basic info: http://web.archive.org/web/20160308045000/http://lightandconfortidmds.com/
– refer to the link above to do 301 redirects (very important to preserve SEO)
– Domain name is handled by another company that he is in touch with so just give him A-record/DNS info to launch when ready
– SEO: we need to focus a lot on the basic H1, Metatags, etc.
Called dr, was transferred to him. Dr was extremely nice. Told him i noticed his current site is down which is bad for SEO, he said i was right cause there was an issue with the company managing it “CGI”, they basically took the site offline after Dr had called complaining about SEO updates cause they have fairly good ranking, they wanted him to renew the contract but dr told him he needs to research first but they jsut took it offline.
Told dr the importance of the site being online asap (was only offline for 1 day). Told dr we can put a temp site up in the meantime which takes about 2-3 days.
Dr currently talking to Officite and TNT and stated we are on the high side, Discussed GOLD then downgrade to SILVER. Dr stated officite quoted $1,350 + $65/m which i told him it was template. Dr told me if i can do the same as Officite, he’ll go with me cause he likes talking to me and wants to make sure I will be his point of contact in the future. He said to send the contract so he can review with his partner then he’ll get started. Very nice and hot. Went aggressive cause he will make a decision soon
2016-06-21 | danny.n
Dr called just to verify that we will take care of all the H1, Metatags because previous site was outdated based on what his friend analyzed. Assured dr that we will handle all this at the time of development and that i did notice his old site is very out-dated even with SEO tags. Dr stated he will send this over to get started. 2016-06-21 | danny.n
"Got it Danny, thank you. A pleasure talking with you as well. I will review this with the other dentist in the office and get back to you as soon as possible.
Thanks again,
Jason Conforti"
Website Backup:
Introduction:
Questionnaire:
Concept:
Approved:
Developed:
Sitemap, Submissions, 301:
Check Other Products:
Analytics Applied:
Review:
DC is Ready:
DC is Live:
Cancelled
2016-06-21 | danny.n
Dr called just to verify that we will take care of all the H1, Metatags because previous site was outdated based on what his friend analyzed. Assured dr that we will handle all this at the time of development and that i did notice his old site is very out-dated even with SEO tags. Dr stated he will send this over to get started.
2016-06-21 | danny.n
"Got it Danny, thank you. A pleasure talking with you as well. I will review this with the other dentist in the office and get back to you as soon as possible.
Thanks again,
Jason Conforti"
Leads | 2016-06-21 | Danny |
Site is Currently Down
emailed completed
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