Sprucewood Dental

Spoke to Dr. Spaniel. Said she’s selling her practice and wants to cancel everything as she will not be the owner of the practice no longer. Please send her over confirmation of cancellation of adwords and monthly charges.

Dr. Spaniel would like us to “babysit” her adwords by paying a monthly fee around $70. Would like to stop the $500 charge.

Please call cell – 802-598-1112

1. Would you please remove Lisa St. Peter from our team page? She is no longer employed here.

2. Update Samantha Leduc information. She is a dental assistant not a doctor.

Can you also please remove Lisa St Peter who retired.

Would you please remove Dr Holly Maier and Makesha Heath from my website. They were both fired from the practice for illegal activities and I would like them removed ASAP.

Please return this email so I know this has been done.

Dr. Spaniel called – was not happy she is not listed higher in results. Said she is paying us too much and not getting results.

Please call cell – 802-598-1112

Dr called, spoke to Catherine, stated she’s not happy with the campaign cause she doesn’t see her AD, can you take a look and let me know before I call her to discuss. Give me any details, suggestions, etc. Also provide for me stats the last 3 months.

I will email her to let her know that i got her message and will contact her tomorrow.

My response to Dr:

“Dr. Spaniel,

Doctor updated CC via phone (American Express ending in 1008).

“HI Danny,

Thank you for getting the promotion done so quickly. I do not like what the ads say. They sound cheesy and the English is not correct. Also, we do not have any affiliation with CHESTERFIELD. I am not even sure where that came from.

I am not an emergency dentist…at all. I do not ever take walk in’s. I am not a clinic.

My implants are probably the most expensive in the area…I am not “affordable” anything. I am a caring, and comprehensive, high quality dentist with 25 years of experience and expertise. I have an extremely skilled staff with decades of experience in the industry. PLEASE TALK TO ME SO YOU KNOW WHAT TO SAY!

Please fix the ad’s before they go out.

I do not want to say top quality treatments. This isn’t correct verbiage. Please contact me

Thank you

Julie”

PPC: $500/m

Setup/Activate/Charge: Tues Jan 3, 2017

setup ad groups for as many as you can: dentist, cosmetic dentist, dental implants, teeth whitening, emergency dentist, veneers

“Hi Danny

I was working with google as words tonight. I set a budget of $500 per month. Are you able to go in and target those specific words for me? I can increase the budget if we feel it’s necessary. Essex family dental has 4 doctors and they are pretty cut throat.

Let me know if you can make the ad better. Mine is simple.

Thanks.

Dr Julie Spaniel
Sprucewood Dental Associates
802-598-1112 cell”

Please send client

her site just went live. She sent this:

“I am not able to view the educational videos either.

Also, is there a way to put my practice on google search, ahead of other offices in the area. Do you have someone to help me with that? Like Adwords or Google ads?

Thanks”

1. Please add domain(s) to statuscake.com
2. Complete 301 Redirects
3. Setup Analytics & Reporting

Use Safe Redirect Manager:

sprucewooddental.com/
sprucewooddental.com/index.php
sprucewooddental.com/gallery.php
sprucewooddental.com/about-us.php
sprucewooddental.com/meet-the-team.php
sprucewooddental.com/patient-services.php
sprucewooddental.com/new-patient.php
sprucewooddental.com/resources.php
sprucewooddental.com/faq.php
sprucewooddental.com/contact.php
sprucewooddental.com/refer.php
sprucewooddental.com/forms/sprcwd-dental-patient-info.pdf
sprucewooddental.com/images/Notice-of_Privacy_Practices.pdf
sprucewooddental.com/forms/sprcwd-dental-privacy.pdf
sprucewooddental.com/forms/care-credit.pdf

Hello Dr. Spaniel,

Congratulations! Your website is live and accessible to the public.

Please take a look at your initial website and let us know of any questions you might have. You can submit a ticket by going to your dashboard and filling out the form.

URL: http://sprucewooddental.com

I noticed that the videos from Spear is not connecting well. I have emailed Jaime from Spear to see if he can address this.

If you would like to make changes to the website in the future, you may always log in by going to the bottom of your website and clicking “Login.” You can always submit a ticket on the dashboard as well. We welcome any questions regarding the website editor.

Thank you!

Belinda
belinda.t@optimized360.com

Changed A record on her registrar. The Admin screen is very elementary, have to check back to see if things were done right. Notified client that if site does not go live within 24 hours she’d have to troubleshoot with the registrar.

Suggested to transfer domain as well.

Under About Us > Resources > Please add the “Videos” and then links found under Education Videos.

1. Please put my photo on the front page (the same one from bottom of the site in contact us section) instead of the woman in blue

2. On the About page. Please remove the 2 sentences before my Bio starting with Dr. Spaniel provides her team with an extensive amount of continuing education. In addition, everyone in the office-including Dr. Spaniel herself-is “Cross-trained.” In other words, everyone knows how the office works, and can handle administrative tasks as needed.

Log onto the video company website below and search for the same video found on client website. For example, on: http://juliespaniel.360sites.net/cadcam-videos/ search for “Onlay (CAD/CAM)” (exact title) and copy + paste the IFRAME CODE only into WordPress.

There are 7 pages of videos to add or replace.

Video Source: https://www.speareducation.com/patient-education
username: belinda.t@optimized360.com
password: Optimized360

– inner: shorten inner header (see ticket below)
– inner: add vermont photos: 143227459 / 138590450 as inner header
– inner: add dr photo in footer instead of the lady in blue
– office slider: utilize photos where appropriate; services, headers, throughout.
– search for seasonal photos that match her website (she intends to switch it out seasonally
– virtual office tour: she’ll be adding office tour to home page
– office photo; fish photo, add somewhere prominent on home page / throughout the site
– contact Jaime Lopez from Spear Education to place onto website. — emailed Jaime/doctor, will call him.

Hello Brijesh,

I have major changes that need to be completed on this website, can you make the following adjustments:

– inner page “services” area. Please make this as a separate template part and it should be different from the home page. On inner pages, keep the box empty, I will place a form on there.
– inner page “header” shorten the area in height to match the white logo area to the left. Put tagline in one line and same font size. Make the image be set as a featured image. Have a default as the current one, and ft image to override.

FTP username: juliespaniel
Pass: vavGelhiawewdyey

Please have this completed by Thursday.

Spoke to Dr yesterday, was concern and upset about no contact for a few weeks regarding her account and during this design transfer from Marvin.

Dr was also concern about her monthlys being charged already which added on to this complaint. Told her I will review her account and update her.

She’s been charged for the past 3 months. Told dr via email that we will go ahead and waive the next 4 motnhs to offset the 3 months and in addition add a month hopefully we can get the site launch soon after she is done personalizing the site.

Belinda, can you please call Dr. Spaniel on Tues at 10am pst on her CELL.

I just got off the phone with the dr, she was transferred to me by Chandra because she was upset/concern about her account since Marvin is gone now and doesn’t know who is taking over and she hasn’t heard from anyone here in awhile. I gave her assurance that the account was handled by you and that you’re aware of the project.

Dr wants to speak to you to know who she is working with and also want to make some personalizations to the site. Please contact her tomorrow.

Adjusted bio based on what client emailed. Explained we need access to her tucowsdomains.com account to go live.

Hello Dr. Spaniel,

Your website is ready for your review.

We have combined the design you have approved with the pages and information available to us. Please take a look at the website and let us know of any page changes, additions and/or questions you might have. Please give us a call to briefly go over the website and making changes.

Temporary URL: http://juliespaniel.360sites.net/

LOGGING IN

Please follow the link below to retrieve your password. Once you submit your username, the system will send you an email on instructions to set up a password for the website.

URL: http://juliespaniel.360sites.net/wp-login.php?action=lostpassword

Username: juliespaniel

If you would like to make changes to the website in the future, you may always log in by going to the bottom of your website and clicking “Login.” You can always submit a ticket on the dashboard as well. We welcome any questions regarding the website editor.

Thank you!

Jan
jan.s@optimized360.com

For the new website:
– Decrease top padding for the “Contact Us Today!” button for mobile view. (There is too much space)
– Remove Our Office section for mobile view.
– Adjust padding for the Testimonial section on the home page.
– Adjust Phone Icon for phone number to not be the background and be formatted responsively.
– The model still disappears at certain sizes

For the new website, please fix the service section on the home page. The model disappears on mobile view, thank you.

Home

http://sprucewooddental.com/index.php
http://sprucewooddental.com/gallery.php
http://sprucewooddental.com/about-us.php
http://sprucewooddental.com/meet-the-team.php
http://sprucewooddental.com/patient-services.php
http://sprucewooddental.com/new-patient.php
http://sprucewooddental.com/resources.php
http://sprucewooddental.com/faq.php
http://sprucewooddental.com/contact.php
http://sprucewooddental.com/refer.php
http://sprucewooddental.com/forms/sprcwd-dental-patient-info.pdf
http://sprucewooddental.com/images/Notice-of_Privacy_Practices.pdf
http://sprucewooddental.com/forms/sprcwd-dental-privacy.pdf
http://sprucewooddental.com/forms/care-credit.pdf

Please send for review. I have added the necessary media through websites folder.

Hi Dr. Spaniel,

Attached is the draft! I will move forward with the development per your request!

Development should take 1-2 weeks for us to code and fill in any necessary content. You should receive a notification when we are completed so that you can review your working website that we will be privately hosting until you approve to go public/live with your newly designed site.

Hi Dr. Spaniel,

Here is a draft with us replacing the woman in blue. We can move forward to developing the site with your approval while you look for a replacement hero image for the family on their bikes at the top.

Client is very close to approving.

Hi Dr. Spaniel,

I have completed your draft. I have two versions — the only difference is the Menu Bar color. #4 is a bit more “hip” and contemporary palette while the #5 is more sensible/safer option.

Please let me know what you think!

Will send office photos. feels design looks like her site but re-arranged. Wants to go more towards oral systemic health. Wants to use models. Whole body health. Asked if she wanted to go more vibrant colors. She seemed hesitant. Really seems like she wants to stay with green. “Healthy Smile Happy Life.”

Hi Dr. Spaniel,

I have attached a draft based what we talked about. Since we discussed why we used serifs instead of the san-serif seen here (http://www.essexfamilydental.com), I stuck to the san-serif but adjusted the headings to have a matching script font to make it more elegant and elaborate.

I eliminated the logo at the front and put your slogan in place. I removed the ph# on the top right since it was redundant with the ph# on the nav bar. The side bar is off white to make the site brighter and showcase your logo’s brand color effectively.

For one of the sections I included a mock up of a office to help you visualize where your office photos could go. If you feel we need more room for one of your photos, please let me know.

Hi Dr. Spaniel,

Here is an updated draft for you. Let me know what you think!

Hi Dr. Spaniel,

Here is an updated draft based on your feedback. I made things a little more user friendly so that it is easier to find contact information. I also adjusted the photos to feel more like Vermont.

Please let me know what you think!

Hi Dr. Spaniel,

Here is a design based on what we discussed. Please zoom in 100% to get the best viewing of the draft.

Your logo is beautiful so I wanted to make it front and center when someone visits your website. You talked about wanting to be current in the trends, so I made menu overlay on the main image as most modern sites do this now to make the website much more open feeling and less cluttered.

I took your brand’s “trust” as the theme in the overall design. We softened the colors to feel inviting and dependable. We decided on a san-serif typeface to help with the a more serious tone than you would with a scripty typeface.

With divided 3 main “specialities” with respect to your current site. The green tooth is what it would look like if you were to hover over the icon. These will link out to their respective pages.

Below that are kind of “extra” supporting services. The middle, mouthguard is what it would look like if you were to click on the square of the bottom left of the 3 images. I have the 3 to be: Emergency Care, Mouth Guards, and FAQ. We can always change the subject matter by the way.

To end it all off, we have your featured testimonials where you can handpick what testimonials from your google page you want to be shown here. It will help with client conversion.

Last but not least, we plan to add a “parallax” effect to your site. An example can be found here: http://pixelcog.github.io/parallax.js/

Basically the images will look like it slides under other sections while you scroll. It gives your site a nice depth and feels almost 3-D.

Please let me know what you think.

Hi Dr. Spaniel,

Welcome to Optimized360!

This is just our official welcome email from your designer. I will be working on your design and I hope to get a design to you by Thursday. Once I am finished with your draft, you should receive an email to view your draft on our Control Panel. Below are the credentials and directions to access our control panel.

*Please Login to Control Panel (www.360controlpanel.com)
*(Feel free to contact me if you need any assistance logging in)

Username: djsdds1@gmail.com
Password: 360_djsdds1

If you have any questions accessing your Control Panel, please let me know

I look forward to working on this design with you. 

Record F/Us as comments.

– Previous Site?
– Current Ranking
– URL List
– Keyword/Location Focus

Notes for development.

– Copy
– Animations
– Assets
– Forms

Initial design notes from client:

– Dr is extremely nice and excited to get started on the design interview.
– i provided for her her login credentials already
– makeover
– has logo (changing name to Sprucewood Dental
– looking for a design to reflect her and her practice
– she has photos and logo that she will send to you to PERSONALIZE the site
– needs pt library (doesn’t have one now)
– wants design to be clean and easily navigational.
– please have the menu flow down as you scroll so it is visible at all times
– she will send social accounts she has to link to the site.

Website: $2,000 + $49/m
Mobile: $1,000 + $29/m
Ownership/Exclusivity: $1,000

Dr called. looking for a makeover. Has a new logo and practice name. Wants a site that reflects her practice and also herself that makes her different. Does not have good SEO which i saw cause there are issues with the site in a non-competitive area. We were on the same page with what a site should be like when it comes to initial impression and the importance of visitor conversion. Spoke to TNT, gave her the difference with us and them. She asked to get started over the phone. Gave me her cc Amex ending in 31005 exp 1/20