Solinsky Eye Care

Hi Justin,

Thank you very much for following up with me. We’ve had a very difficult time deciding on which company to go with. However, we’ve decided to move forward with another company at this time. I’ve greatly appreciated your time and patience throughout our search and should things not work out with them, I will definitely keep you and Optimized360 in mind.

Best regards,
David Jeng

Sent from Yahoo Mail for iPad

Hi Justin,

Sorry for the delay. I’ve been waiting for one last partner to get me his questions. But, instead of waiting longer, I’ve compiled the current questions that we have. If you could answer these in writing, it would be appreciated, only because my partners were not that impressed by the notes that I took when we spoke and I don’t want to misrepresent anything.

–please highlight some measures that would be taken to improve our current SEO?
–if we aren’t in the top 3 right now, how long would you anticipate that with the proper SEO we would be in the top three?
–will the responsive design of the website take into account small cellphone screens as well as larger tablet sizes? our current website is supposedly ‘mobile-friendly’ but it does not look good on a cellphone.
–will Optimized send surveys to patients to be completed for reviews? or do we have to engage with a 3rd party to send these surveys?
–will reviews only post to our website and the review website or will patients be able to follow a link to post on Google+/Yelp/etc? will you help us manage those review sites too?
–will our patient portal be easily integrated into the website?

Thanks in advance. I will send along any further questions once I receive them.

Hi Justin, I didn’t think we ever confirmed a time to speak. We had our partners meeting yesterday, but did not come to a conclusion yet. We do have some questions and I will forward them to you when I compile them. We can arrange for a time to speak after I get you those questions.

Thanks

Hi Justin,

Thanks for the info. Unfortunately, due to the long weekend and other issues, our partners meeting has been pushed to Wednesday, 9/14. I think it makes the most sense for us to touch base some time after Wednesday. Please let me know when you might be available to speak.

Thanks,
David Jeng

Thank you for the links and the proposal again. We will speak soon. Have a nice weekend.

Hi Justin,

Would you be available to speak on Tuesday, 8/30, at 1PM EST?

Thanks,

Hi Justin,

It’s been a busy summer, but I think we’re finally able to focus on our web presence again soon. We’ve come to the conclusion that we would like three main things from a website partner: 1) a well-designed website that is up-to-date and can convert online views to actual patients, 2) excellent SEO so that we can drive new patients to our website from search engines, 3) online reputation assistance (whether it’s suggestions to help us direct good offline reviews online, or to automatically post good online reviews, etc). Let’s set up a time to speak again about these three services and whether Optimized360 would be a good fit for our practice.

Thanks,
David Jeng

Hi Justin,

Sorry for the lack of communication. We have been going through a lot in our practice lately (changing EMR systems, opening up a new office, opening up a new ASC, hiring new doctors, etc etc), so we have not been able to make a final decision on what to do with our website and online-support. As mentioned before, the monthly fee looks great, but, at the moment, our current provider is charging us a low rate, but we are definitely ‘getting what we pay for’, i.e. poor service. I appreciate you continuing to follow-up with me. I will let you know when we’ve made our decision.

Thanks again,
David Jeng

Still in the market. If you could do anything to make my decision easier, especially with pricing, that would help. Thanks.

Hi Justin,

Thank you for answering all of my questions.

In terms of references, is Optimized360 working with any one client that has at least 4 providers? Rather than 4 references with 1 provider each, do you have a reference for one practice with at least 4 providers?

Best,

Hi Justin,

Thanks for following up. We like the pricing of your proposal, but one of my partners is wondering how Optimized360 can keep the monthly fees so reasonable.

We see the list of services that are provided, but can you specify what Optimized360 will be doing for each of those services? For example, for SEO, what will your company be doing each month, will we be receiving a report on how SEO is doing. Reputation Management, I know you told me about the central reviews site, but is there anything else that your company will do to help us with this? For social media, it says that they will be set up, but will we have any guidance with improving our patient engagement with each?

Lastly, we would like a reference from a practice of at least 4 providers to speak with. Can you provide that?

Regards,

OK. If we were to continue with our current website, would Optimized360 be willing to manage it going forward? If so, what would be the upfront fee for that?

Hi Justin,

Thank you for your email and the attached info. I’ve been able to review the contents briefly. If we have a clear idea on how we would want the layout of our website to be, including certain design elements, could the upfront costs be flexible? I like what Optimized360 has to offer and I would like to present your best offer to my partners.

Best,
David Jeng

Sent from Yahoo Mail for iPad

Spoke with Dr. Jeng – very nice – told him I have done research of his area – went over the 360 plan – he likes what he hears – went over all the different services he was looking for – he was on a time crunch – had to leave at the near end of my presentation – sent custom proposal – will have a meeting with his team soon – will get back to me

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1st page for Hartford Optometrist & Ophthalmologist
Good Ranking

ophthalmology training and residency at the Doheny Eye Institute at UCLA
Diane works at Stein Eye Institute for the Glaucoma Division, also a bruin.

Has a login portal – separate