South Bay Connect

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    SEO Cancelled closed
    Ticket: Other | 2017-12-12 | Alec J. | #109802 |

    Chan, please stop the monthly SEO charges and email them for confirmation.”Justin, we like to cancel our SEO starting this month and just have you guys keeping hosting for the website only.”


    2017-12-13 | chandra.t
    "Please reverse the credit charge on 12/8 for SEO for this month. We don’t want any work done this month." - Informed Dr. Tsuang, the SEO work has already been serviced to his account for December, we are not able to offer a refund.
    2017-12-12 | chandra.t
    Stopped SEO charges.
    2017-12-12 | alec.j
    I informed Naveed to halt the service.

    Leave a Comment:




    Accounting – No Blogging closed
    Task: Website | 2017-06-30 | Justin | #78758 |

    Please remove $99/m from their monthly for the blog. They will manage on their own


    2017-06-30 | chandra.t
    Removed $99 monthly charge for blogging, $178 >$79. Reduced monthly starts 7/20/17.

    Leave a Comment:




    Please Cancel Blog closed
    Task: Website | 2017-06-30 | Justin | #78756 |

    Client will do their own blogging now


    2017-07-03 | charles.b
    Email sent to all email addresses notifying them of cancelation: Hello Dr. Tsuang, I’ve been informed that you will be taking over your blogging and have removed ourselves as administrators from your Social Media accounts as well as ceased charging you the $99/m blogging fee. Please be advised that you will need to allow/provide us administrator credentials again if you choose to utilize our blogging service sometime in the future. Please find below the login credentials for each of your Social Media accounts: Facebook UN: connecttreatmentcenter@gmail.com PW: connect123 Google+ UN: connecttreatmentcenter@gmail.com PW: connect123 Twitter UN: SBConnectCenter PW: 360_doctortsuang Closing task
    2017-06-30 | justinn
    Jan, please email them that $99/m (for the blog) has been removed from their monthly fee.

    Leave a Comment:




    Stop Blogs closed
    Task: Other | 2017-06-30 | Jan S. | #78754 |

    Irene requested to stop all postings via email. I have forwarded the email to you for reference.


    Leave a Comment:




    Nav Menu closed
    Ticket: Website | 2017-06-26 | reconnectla.com | #78420 |

    Top Menu – Please fix submenu width under Home.

    ORIGINAL TICKET:

    The nav bars under home are not spaced correctly? I had to move 2 other items out from under outpt programs to our home area. Could you please assist with making the moved items more legible when you click on the home and see the buttons below. Thank you.


    2017-06-28 | catherine.c
    Ticket has been completed. Closing ticket.
    2017-06-28 | developerbrijesh
    we have done this please check
    2017-06-27 | catherine.c
    http://southbayconnect.com/wp-admin/
    U: admin102098
    P: y!#0UA$ldA&Qx148&3qvLgd&

    FTP:
    southbayconnect.com
    U: l9ea3311389314
    P: MyxIwYnz7Y!

    Leave a Comment:




    emailed Alicia site login 
    Notes | 2017-06-06 | Catherine C. | #77064 |

    Leave a Comment:




    Visitor feedback form closed
    Ticket: Website | 2017-06-05 | reconnectla.com | #77020 |

    Please have the visitor feedback form go to connecttreatmentcenter@gmail.com instead of info@southbayconnect.com.

    Thanks


    2017-06-06 | catherine.c
    Ticket has been completed. Closing ticket.
    2017-06-06 | catherine.c
    U: admin102098
    P: Rmf#9(07#d6A%(ACPtLWSxtM
    2017-06-06 | developerhaseeb
    Please add WordPress and FTP login. Thanks

    Leave a Comment:




    Post Blogs closed
    Task: Social | 2017-05-16 | Jan S. | #75820 |

    Please post the following blogs on a weekly basis (Monday Mornings) on their website and social media accounts. I have attached the necessary files for your reference.

    south-bay-connect-blogs
    2017-05-19 | charles.b
    9 blogs 'scheduled' Monday mornings for the next 9 weeks (5/22/17 - 7/17/17) in their WP ** Date and Blog Title noted in CP notes - ********Task of posting to their Social Media passed to Sanjay Closing task
    2017-05-17 | belinda.t
    You can schedule the posts ahead of time through Wordpress.

    Leave a Comment:




    Website Edit closed
    Ticket: Website | 2017-04-04 | Justin | #72875 |

    can you upload these two short articles on our blog posts, one for each week. thanks.

    South-Bay-Connect-Blog-Posts
    2017-04-18 | sanjay.d
    This week blog uploaded. Thank you alec, i was just looking for same. Thanks to who ever already schedule blog in WP.
    2017-04-18 | alec.j
    Sanja, have you updated the second Blog?
    2017-04-10 | sanjay.d
    This week blog updated."What is binge drinking?"
    2017-04-04 | justinn
    Next monday and monday after
    2017-04-04 | catherine.c
    what are the dates each one of these articles needs to be posted?

    Leave a Comment:




    Blog closed
    Ticket: Other | 2017-04-01 | reconnectla.com | #72731 |

    When will our next blog post be ready for approval? Please make sure to not post until approved. Email info@southbayconnect. com when the blog ready for review.

    Thanks


    2017-04-10 | jan.s
    Blog was posted to social media. Followed up via email to provide an update, closing task.
    2017-04-10 | jan.s
    Alicia has edited and approved the April blog post.
    2017-04-05 | jan.s
    Your blog post for April is currently under review. I apologize for the inconvenience but as soon as it passes review, we will contact you immediately.

    Leave a Comment:




    Header closed
    Ticket: Website | 2017-04-01 | reconnectla.com | #72730 |

    On our mobile site you are not able to click on phone number and call? Please make mobile site so that when you click it calls instead of relying on the click to call for our mobile site.

    Thanks


    2017-04-03 | catherine.c
    Emailed Alicia:
    All phone numbers are clickable on a mobile site. It is a default setting on a phone.
    On an iPhone, you may see a pop up after clicking on a phone number. This is a new update for Safari browsers: http://support.madwiremedia.com/support/solutions/articles/11000027169-iphone-error-this-website-has-been-blocked-from-automatically-starting-a-call-

    Leave a Comment:




    Updating SEO Keyword 
    Notes | 2017-03-31 | Justin | #72638 |

    Client will no longer be doing:

    San Pedro Rehab Center
    Palos Verdes Drug & Alcohol Treatment

    Will replace both keywords with South Bay drug and alcohol outpatient treatment


    Leave a Comment:




    Reducing Hours of SEO closed
    Task: Accounting | 2017-03-31 | Justin | #72637 |

    Client is currently paying $750/m for 2 keywords at 15 Hours each.

    They want to do 1 keyword now for $375/m.

    Please adjust their SEO monthly.

    Thank you,


    2017-03-31 | chandra.t
    Reduced SEO from $750 to $375, first reduced charge will be 4/8/17.

    Leave a Comment:




    Changing Keyword & Reducing Hours 
    Notes | 2017-03-30 | Justin | #72621 |

    Justin, can you just focus the 15 hours on the new keyword South Bay drug and alcohol outpatient treatment?


    2017-03-31 | justinn
    Client confirmed via email to reduce and change his keyword

    Leave a Comment:




    Header closed
    Ticket: Website | 2017-03-13 | reconnectla.com | #71374 |

    I am not sure why the call widget when you hit still says Reconnect? Here is the widget and hopefully will not have the reconnect and instead have the south Bay connect. Please insert this into the header and see if changes
    Click to open call me page


    2017-03-14 | catherine.c
    code replaced. "Reconnect" work may be part of directions in widget, not referencing the website. Emailed Alicia.

    Leave a Comment:




    blog and social media closed
    Ticket: Other | 2017-03-09 | reconnectla.com | #71116 |

    I updated the blog post on enabling. Could you please replace on all social media since there were some discrepancies in the post. In the future please make private and wait for my approval to make public. You just need to let me know when you have made private so that i can check. Thanks.


    2017-03-09 | jan.s
    This was completed, closing task.

    Leave a Comment:




    Blog and social media closed
    Ticket: Other | 2017-03-09 | reconnectla.com | #71113 |

    Please post the following to our blog and social media.

    Dual Recovery Meeting
    2017-03-09 | jan.s
    This was completed, closing task.

    Leave a Comment:




    Email: Your Website is Live 
    Design | 2017-02-22 | Belinda | #69993 |

    Hello Dr. John Tsuang M.D.,

    Congratulations! Your website is live and accessible to the public.

    Please take a look at your initial website and let us know of any questions you might have. You can submit a ticket by going to your dashboard and filling out the form.

    URL: http://southbayconnect.com

    If you would like to make changes to the website in the future, you may always log in by going to the bottom of your website and clicking “Login.” You can always submit a ticket on the dashboard as well. We welcome any questions regarding the website editor.

    Thank you!

    Belinda
    belinda.t@optimized360.com


    Leave a Comment:




    Going Live Items closed
    Task: Social | 2017-02-22 | Belinda | #69994 |

    1. Please add domain(s) to statuscake.com
    2. Complete 301 Redirects
    3. Setup Analytics & Reporting


    2017-02-22 | catherine.c
    no 301s.
    2017-02-22 | chandra.t
    Completed #1 & #3.

    Leave a Comment:




    Site Download closed
    Task: Website | 2017-02-22 | Belinda | #69992 |

    Please backup the database and theme folder and upload to design # in dropbox. Mark CP when done.


    2017-02-22 | catherine.c
    Theme folder & DB copied to design folder #1336. Checkbox checked under Cancel.

    Leave a Comment:




    Website Edit closed
    Ticket: Website | 2017-02-10 | Justin | #69186 |

    Our name southbayconnect.com connect Treatment Center along with the recovery hope and change is trademarked. Could we ease add the insignia tm to our header and footer? Thanks

    Best Regards,
    Alicia MacGowan, LCSW, LAADC, CAI


    2017-02-13 | catherine.c
    TM added to logo & footer. Emailed Alicia completed.
    2017-02-12 | developerbrijesh
    the point is not clear. Can u please explain what we have to do ?
    2017-02-12 | developerbrijesh
    the point is not clear. Can u please explain what we have to do ?

    Leave a Comment:




    Header edit closed
    Ticket: Website | 2017-01-21 | reconnectla.com | #67735 |

    I have generated another code for the call widget. The one I sent you still shows our company name as our old name reconnect. I am hoping this code will show us as South Bay connect treatment Center
    Click to open call me page


    2017-01-23 | catherine.c
    Ticket has been completed. Closing ticket.
    2017-01-23 | catherine.c
    Emailed Alicia completed.

    Leave a Comment:




    Social media closed
    Ticket: Other | 2017-01-14 | reconnectla.com | #67220 |

    Please go through all of our social media pages and change the email to info@southbayconnect.com instead of our reconnect from the past. Also whenever you type our name the connect has a lower case c not an upper case c and needs to be corrected throughout the social media


    2017-01-18 | jan.s
    Updated all social media accounts with the email address info@southbayconnect.com and the name so that it is South Bay Connect instead of South Bay connect, closing task.
    2017-01-16 | jan.s
    Justin followed up via email regarding this, currently waiting for Past Due to be cleared.
    2017-01-16 | catherine.c
    waiting on past due.

    Leave a Comment:




    Edit closed
    Ticket: Website | 2017-01-14 | reconnectla.com | #67219 |

    Please add the following on the home page
    Lyft (use the logo that is in article I just sent) transportation option in geographic areas between Culver City and Huntington Beach

    Placement of this should be on the home page below the substance abuse button and codependency button. Should all be in the pink color to match the lyft logo

    After the home page include in the footer part where the form is how can we help so that the info will be on every page.


    2017-01-18 | catherine.c
    Ticket has been completed. Closing ticket.
    2017-01-18 | catherine.c
    emailed completed.
    2017-01-16 | catherine.c
    waiting on past due.

    Leave a Comment:




    Social Media closed
    Ticket: Other | 2017-01-14 | reconnectla.com | #67217 |

    Please post this lyft article on all social media. You can use the picture in article for side post on post page and in article.

    Lyft blog post
    2017-01-18 | jan.s
    The Lyft article was posted onto the website and social media accounts. Unable to use the picture in the article due to format. Used stock image as a replacement. Stock images can be swapped out at any time. If you still would like to use the image you originally provided us, please provide it as a seperate attachment via .jpg or .png so that we may update your photo, closing task.
    2017-01-17 | alec.j
    Jan, Payment is settled
    2017-01-16 | jan.s
    Justin followed up via email regarding this, currently waiting for Past Due to be cleared.
    2017-01-16 | catherine.c
    Waiting on past due.

    Leave a Comment:




    Header widget closed
    Ticket: Website | 2017-01-14 | reconnectla.com | #67216 |

    Please change the widget to the following code

    Click to open call me page


    2017-01-18 | catherine.c
    emailed completed.
    2017-01-18 | alec.j
    Catherine, payment is settled.
    2017-01-16 | catherine.c
    waiting on past due.

    Leave a Comment:




    Lyft announcement closed
    Ticket: Website | 2017-01-08 | reconnectla.com | #66688 |

    Maybe it is better to put in the become a new patient area instead of under the treatment buttons and add
    Lyft (use the logo) transportation option all areas between Culver City and Huntington Beach


    2017-01-18 | catherine.c
    emailed completed.
    2017-01-09 | catherine.c
    waiting on past due.

    Leave a Comment:




    new edit closed
    Ticket: Website | 2017-01-08 | reconnectla.com | #66686 |

    We have lyft providing transportation so I think would be best to put below the buttons codependency program and substance abuse program. Maybe should be separated with line or something? Whatever would look best. Should state

    Offering Transportation Option To and From Treatment with


    2017-01-18 | catherine.c
    completed and emailed.
    2017-01-17 | alec.j
    Catherine, it looks Payment is settled
    2017-01-09 | catherine.c
    waiting on past due.

    Leave a Comment:




    Website Edit closed
    Ticket: Website | 2016-12-30 | Justin | #66221 |

    Please assist with updating the email address for our visitor feedback form. The email needs to be changed form reconnect to south bay connect email. thanks. Also could you please send the info to set up Marlena with her email? Have a nice new years eve!!


    2017-01-20 | catherine.c
    no response. closing.
    2017-01-18 | catherine.c
    Emailed Alicia how she would like Marlena's email to be.
    2017-01-17 | alec.j
    Rod, it looks Payment is settled
    2017-01-17 | rod.l
    Hello Dr. John Tsuang M.D.,

    We have updated your forms with the email provided. Please let us know what format you would like to use for you new email.

    Please refresh your browser when viewing any new changes submitted to your website. If you have any questions regarding this, please submit another ticket labeled -In reference to Ticket #66221- and we will get back to you as soon as possible.

    Get HIPAA Compliant Emails

    Thank you!
    2017-01-09 | rod.l
    Waiting on Past Due.
    2017-01-06 | catherine.c
    Alicia replied - info@southbayconnect.com
    2017-01-04 | rod.l
    Hello Dr. John Tsuang M.D.,

    Could you please provide us with the exact email you'd like to use for the feedback form. Also, if you'd like to set up a new email, let us know and we will create that for you and give you the credentials needed to login once the hold on your account has been lifted. Thank you.

    Please refresh your browser when viewing any new changes submitted to your website. If you have any questions regarding this, please submit another ticket labeled -In reference to Ticket #66221- and we will get back to you as soon as possible.

    Get HIPAA Compliant Emails

    Thank you!

    Leave a Comment:




    Past Due 
    Accounting | 2016-12-29 | Chandra | #66205 |

    Email past due $178 for web.


    2017-01-17 | chandra.t
    Caroline called and confirmed to use CC on file for SEO (Visa ending in 4371) for monthly, paid past due.

    Leave a Comment:




    301 Redirect & Website Edit closed
    Task: Website | 2016-12-23 | Justin | #65909 |

    http://southbayconnect.com/education/palos-verdes-drug-alchohol-treatment/

    needs to re-direct to

    http://southbayconnect.com/education/palos-verdes-drug-alcohol-treatment/

    1st Link “alcohol” was spelled incorrectly — extra H

    Also, please make sure the footer link (Palos Verdes Drug & Alcohol Treatment) goes to the correct link

    Lastly, the footer says “Copyright © 2016 – South Bay connect Treatment Center ,San Pedro, California” you need to put a space between the comma and San Pedro


    Leave a Comment:




    SEO closed
    Ticket: Other | 2016-12-13 | reconnectla.com | #65138 |

    I noticed that when you click on substance abuse Palos verdes treatment center comes up and when you click on codependency san pedro rehab comes up. this is confusing.

    Please remove these 2 pop ups

     

     

    Also thee is a bit of politics involved between the 2 areas. Palos Verdes is a better area. With most of our pts coming from San Pedro they will think we are catering to PV and that will not be good. Please remove these 2 pop ups since will confuse patients where we are as well as PV people may not want associate San Pedro and San Pedro may think PV people snobs. Just optimize without the pop ups please. Thanks.


    2016-12-19 | catherine.c
    Ticket has been completed. Closing ticket.
    2016-12-19 | catherine.c
    2 pages moved to footer.
    2016-12-19 | justinn
    http://southbayconnect.com/education/san-pedro-rehab-center/
    2016-12-19 | justinn
    http://southbayconnect.com/education/palos-verdes-drug-alchohol-treatment/
    2016-12-19 | justinn
    http://southbayconnect.com/education/palos-verdes-drug-alchohol-treatment/
    2016-12-16 | developerbrijesh
    We have not found the "Substance abuse Palos" and "codependency san pedro" popups in site please provide the proper location.

    Leave a Comment:




    Alias Domain Increase Email Sent 
    Notes | 2016-11-22 | Justin | #63820 |

    2 additional (do they want to keep?) $50/y


    2017-02-27 | chandra.t
    Set to charge 3/1/17.
    2017-02-27 | justinn
    Justin, please keep both domains for this year and then revisit with me next year, thanks. JT.
    2017-02-21 | justinn
    Emailed again
    2017-02-21 | chandra.t
    Any update?
    2017-01-26 | chandra.t
    Can you ask if they wish to keep aliases reconnectsouthbay.com & reconnectLA.com as they've changed their practice name.

    Leave a Comment:




    Remove Emails closed
    Ticket: Website | 2016-11-22 | Justin | #63796 |

    We can cancel the reconnect emails

    Marlena@southbayconnect.com
    Joel@southbayconnect.com

    Best Regards,
    Alicia MacGowan, LCSW, LAADC, CAI


    2016-11-22 | catherine.c
    Hello Dr. John Tsuang M.D.,

    These emails has been deleted from your account.

    Thank you!

    Leave a Comment:




    2 Articles Created for SEO closed
    Task: Website | 2016-11-21 | Justin | #63688 |

     

    Create a page for:
    Article: Palos Verdes Drug & Alchohol Treatment
    https://www.dropbox.com/s/czvucj85kgbe1em/PV_drugalcohol.rtf?dl=0

    Add “Palos Verdes Drug & Alchohol Treatment” Page as a submenu to Substance Abuse Treatment Program
    (PLEASE FIX TITLE TAG FOR PAGE: Substance Abuse Treatment Program)

     

    Create a page for:
    Article: San Pedro Rehab Center
    https://www.dropbox.com/s/nyfnrqede8nqv7d/SanPedroRehab.rtf?dl=0

    Add “San Pedro Rehab Center” as a submenu for Codependency
    (Fix this title tag as well — incomplete)

     

    Send to Justin for review.

     

    ORIGINAL TASK:

    Jan, please grab the two new articles from David R in which I had ordered.

    Please create a page for:
    — Palos Verdes Drug & Alchohol Treatment
    &
    — San Pedro Rehab Center

    Please then add “Palos Verdes Drug & Alchohol Treatment” Page as a submenu to Substance Abuse Treatment Program
    (PLEASE FIX TITLE TAG FOR PAGE: Substance Abuse Treatment Program)

    Please add “San Pedro Rehab Center” as a submenu for Codependency
    (Fix this title tag as well — incomplete)

    Have Justin review this page once done – update site map as needed


    2016-11-24 | developerbrijesh
    We have Add Title both pages and also remove space please check
    2016-11-23 | catherine.c
    Please review. Title tags added.
    2016-11-23 | justinn
    please update title tags as well once completed for both pages
    2016-11-22 | catherine.c
    There is a featured image placeholder space before the black titles on each of these pages. Please remove.
    2016-11-22 | developerbrijesh
    Both pages are created and added in sub-menu please check.
    2016-11-21 | justinn
    Danny, i will send you these two pages for Naveed to update & optimize once I have it created. FYI

    Leave a Comment:




    SEO Ranking 
    Notes | 2016-11-03 | Justin | #62487 |

    Both keywords no where within first 7 pages on Google.

    WooRank (Nov 4th, ’16): 50.2


    2016-12-23 | justinn
    Client is on 2 & 3 page of Google -- 2nd: Palos Verde - 3rd: San Pedro
    2016-12-09 | justinn
    Both keywords are on the 4th Page of Google (39 & 37)

    Leave a Comment:




    SEO (Notify Naveed) closed
    Task: Sales | 2016-11-03 | Justin | #62486 |

    San Pedro Rehab Center || 15 Hours
    Palos Verdes Drug & Alcohol Treatment || 15 Hours

    San Pedro, CA 90732
    Palos Verdes, CA


    2016-11-28 | danny.n
    sent to Naveed. Justin. next time, it makes sense to have these ready first before sending to him notification to start.
    2016-11-23 | justinn
    Danny, here are the2 pages for naveed to optimize and update (We created individual pages for each keyword): http://southbayconnect.com/education/palos-verdes-drug-alchohol-treatment/ ------ http://southbayconnect.com/education/san-pedro-rehab-center/
    2016-11-08 | danny.n
    Ticket has been completed. Closing ticket.
    2016-11-08 | danny.n
    Sent to Naveed.
    2016-11-08 | justinn
    Please start SEO for this client - will work on setting up a page for these two keywords & on-site SEO
    2016-11-03 | justinn
    Danny, please make sure its Palos Verdes. I had a typo in the previous task to you.

    Leave a Comment:




    New Order – SEO (15 Hours x 2) closed
    Task: Accounting | 2016-11-03 | Justin | #62484 |

    New Order (2 x 15 Hours): $750/m

    Amex Card for this month ONLY
    (Justin will contact November 30th to get new card)

    3767-3249-6051008
    Exp: 7/20
    (8554)


    2016-11-22 | chandra.t
    Updated SEO CC to Visa ending in 4371.
    2016-11-22 | justinn
    updated CC today to different card (visa) - chandra, please confirm the last four digits above this comment
    2016-11-08 | chandra.t
    Charged.

    Leave a Comment:




    Marketing Estimate (SEO) 
    Sales | 2016-11-01 | Justin | #62262 |

    Alicia,

    Happy Halloween!
    Per our conversation, I feel that SEO makes more sense vs Google Adwords.

    Google Adwords is temporary and if you do not have many competitors, SEO would be a better investment in the long run.

    Once you are on the 1st Page of Google organically, it should be a walk in the park.

    I had recommended 15 hours of On-Going SEO dedicated towards each keyword. ($25/hour)
    Below are the three locations you wanted to show up for:
    San Pedro
    Palos Verdes
    South Bay (Most Competitive)
    We would target the keyword(s):
    Rehab Center (Most Commonly Known Word)
    Drug and Alcohol Abuse (This term is literally relative)
    Addiction Treatment Center (Good Keyword)
    Example of a choice of these bullet points: San Pedro Rehab Center , Treatment Center in Palos Verde , etc…

    I would recommend starting off with San Pedro, then Palos Verdes, and South Bay last (due to the fact that South Bay can be near LA or the Bay Area).
    We can capitalize in your area first, and build your branding amongst locals. Over time, repetition creates conversion.

    Once we start getting traffic to your site and you are showing on the 1st Page for your area, we can be more aggressive and target South Bay & Long Beach.

    Please let me know what keyword(s) you would like to dedicate the recommended 15 hours per keyword of On-Going SEO for.

    Thank you,


    Leave a Comment:




    Blog posts closed
    Ticket: Other | 2016-10-26 | reconnectla.com | #61948 |

    I am trying to view and edit the private post that needs to go out before halloween. I am unable to get to the private posts. i can only edit public since I do not have a blog posts anywhere in the menu on the side. Please assist.
    Thank you


    2016-10-26 | catherine.c
    Hello Dr. John Tsuang M.D.,

    Your ticket #61948 labeled -Blog posts- has been been updated.

    We have added "Posts" to your menu. Please let us know if you still are not able to view the link.

    Thank you!

    Leave a Comment:




    logo closed
    Ticket: Website | 2016-10-21 | reconnectla.com | #61680 |

    Only the mobile was updated with the new logo that has treatment center. Please update other browsers.

    Thank you


    2016-10-21 | catherine.c
    Hello Dr. John Tsuang M.D.,

    Your ticket #61680 labeled -logo- has been been updated.

    We have checked all areas and the logo is updated with "Treatment Center". Please keep refreshing your browser to see the most updated version.

    Thank you!

    Leave a Comment:




    Footer closed
    Ticket: Website | 2016-10-20 | reconnectla.com | #61657 |

    Please replace the psychology today in footer with this psychology today.


    verified by Psychology Today


    Thanks


    2016-10-21 | catherine.c
    Ticket has been completed. Closing ticket.

    Leave a Comment:




    Logo closed
    Ticket: Website | 2016-10-20 | reconnectla.com | #61656 |

    Please update the logo on internet explorer and google.
    Thanks


    2016-10-25 | jan.s
    The logo for your Google+ business page was updated and the page was re-verified, closing task.
    2016-10-21 | jan.s
    Informed Alicia about the Google+ business page, it must be re-verified in order to fully update.
    2016-10-21 | catherine.c
    Logo is updated on IE. Can you check why their G+ isn't working?

    Leave a Comment:




    Footer closed
    Ticket: Website | 2016-10-20 | reconnectla.com | #61641 |

    Could you please delete the psychology today in the footer? Thanks


    2016-10-24 | jessica.c
    Ticket has been completed. Closing ticket.

    Leave a Comment:




    Website Edit closed
    Ticket: Website | 2016-10-20 | Justin | #61618 |

    I am not sure why my internet explorer browser shows the buttons still therapy services and psychiatric medical for buttons even when I clear my cache. Could you please make sure the buttons are changed back to the way they were as well as the logo at the top be the one with Heathet center in it? Thank you.


    2016-10-21 | catherine.c
    Ticket has been completed. Closing ticket.
    2016-10-21 | catherine.c
    see next few tickets.
    2016-10-21 | catherine.c
    Hello Dr. John Tsuang M.D.,

    Regarding your ticket #61618 labeled -Website Edit-, the 2 box links are updated. We have tested the site on IE and the 2 links are working properly.

    Could you also please clarify which logo you were referring with the Heathet center in it?

    Thank you!

    Leave a Comment:




    Social Update closed
    Ticket: Social | 2016-10-20 | Justin | #61610 |

    Hi Justin with our name change could you also please change the names of our social media. I did set up a new gmail account and sent this to Jan for our google plus to move to that account. Thank you.


    2016-10-20 | jan.s
    Notes were transferred to CP, closing this task.
    2016-10-20 | jan.s
    Google+ business page must be re-verified in order to change the name, Google postcard was sent out today, currently waiting for verification code.
    2016-10-20 | jan.s
    The name of the business practice for Facebook and Twitter was updated to South Bay Connect.

    Leave a Comment:




    Home page closed
    Ticket: Website | 2016-10-19 | reconnectla.com | #61554 |

    Please restore our home page buttons that are blue and describe our programs from Medical and Therapy Services to
    Substance Abuse Program and Codependency Program with buttons going to those individual program pages.

    Thank you


    2016-10-19 | catherine.c
    Ticket has been completed. Closing ticket.

    Leave a Comment:




    Please Recreate Email Accounts closed
    Task: Technical | 2016-10-17 | Jan S. | #61365 |

    Please recreate any and all email accounts. They have rebranded themselves from Reconnect to South Bay Connect. I have informed Alicia to back up any and all emails they have with their current email accounts. Please update them once completed.


    2016-10-18 | catherine.c
    Hi Alicia,
    Here are the new email accounts you requested:

    Email login:
    https://email.godaddy.com/

    alicia@southbayconnect.com
    password: 360_alicia

    doctortsuang@southbayconnect.com
    password: 360_doctortsuang

    info@southbayconnect.com
    password: 360_info

    Leave a Comment:




    Acquired domain: southbayconnect.com 
    Design | 2016-10-17 | Jan S. | #61331 |

    I have acquired the domain name southbayconnect.com as requested by Alicia.


    Leave a Comment:




    Comp.Of Tickets& product intro. emailed 
    Marketing | 2016-10-14 | Alec J. | #61277 |

    Leave a Comment:




    Substance Abuse program Page and Codepen closed
    Ticket: Website | 2016-10-12 | reconnectla.com | #61073 |

    2nd request.
    Since I seee that you have this item closed but the edit is not completed, please complete the following edit:
    Remove the program schedule at the top of each of these pages from the site. Please make sure to adjust the mobile site, too.

    Thank you


    2016-10-13 | catherine.c
    Ticket has been completed. Closing ticket.

    Leave a Comment:




    Program Pages closed
    Ticket: Website | 2016-10-12 | reconnectla.com | #61032 |

    Please delete the substance abuse program schedule and the codependency program schedules at the top of the individual pages which has day and times of groups form their individual program pages.

    Thanks


    2016-10-12 | catherine.c
    Hello Dr. John Tsuang M.D.,

    Your ticket #61032 labeled -Program Pages- has been been updated.

    We have removed the two program links, however, we had to add 2 links so the design of the site would not be changed. Please let us know if you would like different links in place of the current ones.

    Thank you!

    Leave a Comment:




    Footer closed
    Ticket: Website | 2016-10-02 | reconnectla.com | #60303 |

    Please add this logo to my footer



    verified by Psychology Today

    Thanks


    2016-10-04 | belinda.t
    Ticket has been completed. Closing ticket.
    2016-10-04 | developerbrijesh
    completed This Task
    2016-10-04 | developerbrijesh
    still FTP is not working with host which you provide us
    2016-10-03 | belinda.t
    please try domain: sftp://reconnectla.com OR sftp://9ea.44f.myftpupload.com
    2016-10-03 | developerbrijesh
    Ftp Not Working

    Leave a Comment:




    Footer closed
    Ticket: Website | 2016-09-24 | reconnectla.com | #59824 |

    Please add this psychology today logo to our footer



    verified by Psychology Today


    2016-09-26 | catherine.c
    Hello Dr. John Tsuang M.D.,

    Regarding your ticket #59824 labeled -Footer, please send us the code for this script to support@optimized360.com.

    Thank you!

    Leave a Comment:




    Social media closed
    Ticket: Website | 2016-09-24 | reconnectla.com | #59823 |

    Could you please remove the therapist picture that is posted L over my Facebook and other social media. Her picture should not be with all of our posts. Thank you.


    2016-10-18 | jan.s
    I have already reposted any and all post on Facebook, Google+, and Twitter that contained the image of the therapist, closing task.

    Leave a Comment:




    Footer closed
    Ticket: Website | 2016-09-24 | reconnectla.com | #59822 |

    The optimized 360 link at the bottom of our site has an error message


    2016-09-26 | chandra.t
    Ticket has been completed. Closing ticket.

    Leave a Comment:




    Home page button closed
    Ticket: Website | 2016-09-22 | reconnectla.com | #59719 |

    The button for our codependency program is spelled wrong. It should be codependency not codependancy. please fix


    2016-09-23 | catherine.c
    Ticket has been completed. Closing ticket.

    Leave a Comment:




    Blog closed
    Ticket: Other | 2016-09-21 | reconnectla.com | #59580 |

    Just following up on the status of the blog post addiction is a family disease. This post should talk about how affects everyone in the family and causes codependency for those not addicted. Also should talk about the genetics of addiction. Please first send to me for approval before posting at macgowanlcsw@gmail.com.

    Thanks


    2016-09-26 | jan.s
    Your blog post "Addiction is a Family Disease" is ready for your review, you can view the new blog post on your website by logging in and navigate to your posts on the dashboard. The blog post is currently placed as "private" and only you are able to view it. Please take a moment to review the post, closing task.

    Leave a Comment:




    Staff page closed
    Ticket: Website | 2016-09-19 | reconnectla.com | #59528 |

    Could you please add this photo beside Joel name. Thanks


    2016-09-20 | chandra.t
    Ticket has been completed. Closing ticket.

    Leave a Comment:




    Blog post closed
    Ticket: Other | 2016-09-16 | reconnectla.com | #59366 |

    For this month could we please do a post on Addiction is a family disease. Before we post on any social media please send a copy to me for review at alicia@reconnectla.com.

    Thanks


    2016-09-19 | jan.s
    We have received your requested blog post topic "Addiction is a Family Disease" and our content writer will go ahead and begin. Once your blog post is ready for review, we will provide you a copy before posting. If anything comes up, we will contact you, closing task.

    Leave a Comment:




    SEO Estimates 
    Sales | 2016-09-14 | Justin | #59173 |

    Alicia,

    Hope you had a great Labor Day Weekend with your family.
    It’s been a busy day for me hence why it took awhile for me to get back to you.

    Based on your request, our company charges $25 per hour on an on-going basis for us to do the optimization for your office.

    What combination keyword would you like to work on individually?
    Please answer the two following below.

    Location:
    San Pedro
    South Bay
    Key term:
    Treatment Center
    Treatment Clinic
    After this question has been answered, I will be able to give you an estimated quote on how many hours and how much it would cost per month per keyword you are trying to optimize to the 1st Page of Google.

    Thank you,


    2016-09-23 | justinn
    opened via sidekick
    2016-09-23 | justinn
    Emailed F/U
    2016-09-14 | justinn
    Dr. Tsuang is investigating other possibilities and we will compare. Should know in next couple of weeks.
    2016-09-14 | justinn
    Emailed F/U - recommended 20 hours
    2016-09-14 | justinn
    Alicia, I assure you that as long as you finalize on a keyword, I will be able to optimize that keyword. SEO is a matter of technique used in building your website's reputation online with the target keyword you desire -- not one's familiarity with the terms. With SEO, we have to optimize each keyword individually. My recommendation is to choose your top 3 keywords you would like to target the most. We will add those keywords to your site and do our best to help you show up for those keywords after a few months of accumulating ranking for your new site. THEN, I would like for you to decide what keyword(s), you would want to pay for to optimize the site for $25/hour on an on-going basis to speed up the SEO. I would recommend 20 hours per month, per keyword(s) and no less than 10 hours per keyword(s). Please let me know your thoughts. Lastly, I've attached a screenshot of your page description for a few pages. Google draws this from actual content ON your site. So if you change it on your site, you will see it reflect in the search engines over time. Thank you,
    2016-09-14 | justinn
    I am not sure on this? My thought is we want target long beach and san pedro and south bay. Often referred to as alcohol drug rehab, treatment centers alcohol drug outpatient, substance abuse treatment. Also need target codependency. It requires some research to figure out the SEO words. We are never referred to as a clinic. Rehab is the more common term. Is there a way for you to figure out what key words other treatment centers are using? Concerned this may be a market your team is not familiar with and will be waste of money if not SEO properly. Although there are only 5 outpatient treatment centers we are competing against so should not be that difficult. How are they doing page descriptions? That should help if we have descriptions at least. Also when they posted the pages on Twitter and Facebook that had to be revised they did not delete the others so does not look good to have 3 posts of the same page.
    2016-09-14 | justinn
    Alicia, I believe we have a misunderstanding of the different marketing services in which we provide. If you are referring to targeting by radius, zip code, city... you are referring to Google Adwords. With Google Adwords, you will show up in the Ad section of Google when ever someone within a zip code, radius, city is looking for a treatment center in the targetted area. What our company has done in the past for you, was working with SEO. With SEO, we do not target by radius or zip code.... we target by city (For Example: San Pedro Treatment Center or South Bay Treatment Center) I am very confident you are wanting SEO, so if that is the case, what is the keyword in which you would like to target. Formula should be " City + Speciality " and variations of that. Please do let me know what keyword you would like and you are more than welcome to continue asking any questions so I may clarify for you. Thank you,
    2016-09-14 | justinn
    You know I am not sure about alcohol drug rehab. I can tell you clinic will not work. Otherwise San Pedro, and all surrounding cities which should include long beach. Not sure if you could do 20 mile radius optimization versus specific city? Thanks

    Leave a Comment:




    Comp.Of Tickets& product intro. emailed 
    Marketing | 2016-09-13 | Alec J. | #59134 |

    Leave a Comment:




    mobile – adjust images on 2 pages closed
    Task: Website | 2016-09-09 | Catherine C. | #58770 |

    Mobile site
    Please see screen captures. images are sideways. Please adjust on these 2 pages.
    1. http://reconnectla.com/education/codependency-program/
    2. http://reconnectla.com/services/


    2016-09-12 | developerbrijesh
    done

    Leave a Comment:




    Mobile Development closed
    Task: Website | 2016-09-09 | Justin | #58750 |

    Catherine, can you please contact Alicia regarding the Mobile site.
    She mentioned if certain aspects were completed or fixed yet.

    Hi Justin,
    I see mobile web still a problem? Do you know when they will be able to make necessary revisions to mobile web? Thanks.


    2016-09-12 | catherine.c
    images fixed. closing.
    2016-09-09 | justinn
    Thank you
    2016-09-09 | catherine.c
    Sorry, actually one thing left... adjusting positioning of image on two pages. Task sent to Brijesh. I'll let Alicia know when she calls back.
    2016-09-09 | catherine.c
    Left Alicia voicemail. All edits should be complete.

    Leave a Comment:




    mobile header closed
    Task: Website | 2016-09-07 | Catherine C. | #58685 |

    The name of company can not be seen with dark blue background. Please adjust.


    2016-09-09 | developerbrijesh
    done please check

    Leave a Comment:




    mobile – fix image height closed
    Task: Website | 2016-09-07 | Catherine C. | #58683 |

    On these 2 pages, please fix the tall black and green image. It is shortened for mobile view.
    http://reconnectla.com/services/
    http://reconnectla.com/education/codependency-program/


    2016-09-09 | catherine.c
    I will send you screen captures of these two pages in new task. The images are sideways. Please adjust. Thank you.
    2016-09-09 | developerbrijesh
    sorry for previous comment. done please check. thanks
    2016-09-09 | developerbrijesh
    We have reduced image on this page "Codependency Treatment Program" but we didn't find second page link. Thanks

    Leave a Comment:




    Description Tag closed
    Ticket: Website | 2016-09-07 | Justin | #58656 |

    Please see “Resources” page

    Client would want it to say:
    Substance abuse and codependency treatment resources for the community.

    Please make it show that, but DO NOT remove the content.


    2016-09-07 | catherine.c
    Ticket has been completed. Closing ticket.

    Leave a Comment:




    Email: Social is Ready 
    Design | 2016-09-06 | Jan S. | #58614 |

    Hello Dr. Tsuang and Alicia,

    Your social media accounts have already been created and added to your website. To share the profiles with your patients, please see the links below:

    Facebook: https://business.facebook.com/Reconnect-505501819644383/
    Google Plus: https://plus.google.com/107984520599396775789/
    Twitter: https://twitter.com/LAReconnect

    If and when you would like to make an update to this profiles, please submit a ticket. However to directly manage these accounts, please provide the following:

    1. Facebook: Please log onto your personal Facebook account and hit the “like” button for your Facebook business page. Once you have done so, please send us the email address for your personal Facebook account. We will then add you as a manager of the profile. Once added, you will get a notification in your Facebook account to accept the invitation. You will be able to make posts, upload pictures and do as you please just like a personal profile.

    2. Google: You Google+ business page was set up under the gmail account reconnectla@gmail.com. Your credentials to access your Google+ business page is the same as your gmail account.

    3. Twitter: Your username is LAReconnect and your password is 360_doctortsuang.

    Thank you and let us know if you have any questions!

    Jan
    jan.s@optimized360.com


    Leave a Comment:




    Website Edits closed
    Ticket: Website | 2016-09-06 | Justin | #58547 |

    Hi Justin,
    Thanks site has been launched. The mobile site still needs some work. I will attach photos see problems
    1st photo
    The name of company can not be seen with dark blue background

    2nd photo
    You can see the human is displaced and possibly image placed more center. Codependency page

    3rd photo
    Another word displaced. Therapy services pager

    4th
    Alternative support is more controversial so on mobile let’s move the 12step box up to the top and alternative and treatment below. Resources page

    5th and 6th
    Problems with Dr. Tsuang page of words displaced

    Thank you.


    2016-09-09 | catherine.c
    Ticket has been completed. Closing ticket.
    2016-09-09 | catherine.c
    edits complete.
    2016-09-07 | catherine.c
    Please send photos to support. Thanks.
    2016-09-06 | justinn
    Please ask Justin for Photos

    Leave a Comment:




    Email Alicia Login Credentials to Social closed
    Ticket: Social | 2016-09-06 | Justin | #58543 |

    Could you please provide all user and pass for social media twitter, facebook and google plus. Website live Thanks!!!


    2016-09-06 | jan.s
    "Social is Ready" email template was sent, closing task.

    Leave a Comment:




    replace widget code closed
    Ticket: Website | 2016-09-06 | Catherine C. | #58540 |

    attached in text doc.

    reconnectla_widgetcode
    2016-09-06 | catherine.c
    Ticket has been completed. Closing ticket.

    Leave a Comment:




    Mobile Telephone closed
    Task: Website | 2016-09-02 | Belinda | #58508 |

    On mobile view, the telephone number is in two lines, please fix.


    2016-09-02 | developerbrijesh
    done

    Leave a Comment:




    Launch Site closed
    Ticket: Website | 2016-09-01 | reconnectla.com | #58445 |

    Please launch the website.

    Thanks


    2016-09-01 | justinn
    Hi Justin, I see title tags but I do not see page descriptions? It is my understanding that page descriptions should be placed on each page? Also on a separate note. The website is ready to launch. Please advise your team Thank you very much!!

    Leave a Comment:




    Please add meta descriptions (Incomplete) closed
    Ticket: Website | 2016-09-01 | Justin | #58336 |

    Hi Justin,
    I noticed that our pages do not have any page descriptions. It was my understanding that pages would have descriptions for SEO. I thought this was part of our design? We are ploanning to launch and would like each page to have a description for optimization. Thanks.


    2016-09-07 | catherine.c
    Ticket has been completed. Closing ticket.

    Leave a Comment:




    Mobile web changes closed
    Ticket: Website | 2016-09-01 | reconnectla.com | #58318 |

    The following pages have words misplaced on mobile site.
    Codependency program and substance abuse program page
    Schedule is there a way to make view mobile friendly
    Words split on page

    Therapy and medical services pages
    Both of these pages have words split up in edging places due to the images

    Please assist

    Alicia


    2016-09-07 | catherine.c
    Ticket has been completed. Closing ticket.
    2016-09-07 | catherine.c
    done.
    2016-09-03 | developerbrijesh
    1st and 2nd point done. Therapy and medical services pages Both of these pages have words split up in edging places due to the images. we didn't get this point please explain us what do you want in this point. thanks

    Leave a Comment:




    Visitor feedback forms closed
    Ticket: Website | 2016-08-31 | reconnectla.com | #58316 |

    Our contact form in footer as well as the appointment form on the contact page need to go to the info@reconnectla.com page. We are not receiving any visitor feedback forms when we tested. Please assist

    Thanks


    2016-09-01 | catherine.c
    Ticket has been completed. Closing ticket.

    Leave a Comment:




    Staff page edit closed
    Ticket: Website | 2016-08-31 | reconnectla.com | #58315 |

    Could you please make clinical team not bold so that it matches founders.

    Thanks


    2016-09-01 | catherine.c
    Ticket has been completed. Closing ticket.

    Leave a Comment:




    Social Media closed
    Ticket: Website | 2016-08-31 | reconnectla.com | #58314 |

    I made changes to both of our posts. Could you please repost the new posts that are currently on the site? There were a few typos and some significant concept info changes in the codependency post. In the future let’s have the posts go to us before they go live in order to avoid extra reposting.

    Thanks


    2016-09-08 | desirae.g
    Catherine has completed. Closing.
    2016-09-02 | catherine.c
    copy text from each blog here:
    http://reconnectla.com/blog/
    paste over existing posts in FB.

    Leave a Comment:




    Blog page closed
    Ticket: Website | 2016-08-31 | reconnectla.com | #58295 |

    Codependency [post on blog page is not next to article and needs to be relocated

    Thanks


    2016-09-01 | catherine.c
    Ticket has been completed. Closing ticket.

    Leave a Comment:




    Blog page closed
    Ticket: Website | 2016-08-31 | reconnectla.com | #58294 |

    Codependency [post on blog page is not next to article and needs to be relocated

    Thanks


    2016-08-31 | catherine.c
    Ticket has been completed. Closing ticket.
    2016-08-31 | catherine.c
    duplicate. closing.

    Leave a Comment:




    Providers Page closed
    Ticket: Website | 2016-08-31 | reconnectla.com | #58292 |

    Please move Joels picture nextr to his bio so it looks like the other clinical team. Also could you make sure the other ones are positioned better and all photos of clinical staff are about the same size

    thanks


    2016-08-31 | chandra.t
    Ticket has been completed. Closing ticket.

    Leave a Comment:




    format blog page closed
    Task: Website | 2016-08-31 | Catherine C. | #58248 |

    http://9ea.44f.myftpupload.com/blog/
    Line up blogs. Featured image of second blog not lined up with first blog featured image.


    2016-09-01 | developerbrijesh
    done

    Leave a Comment:




    Blog closed
    Ticket: Website | 2016-08-30 | reconnectla.com | #58164 |

    Please add the blog category codependency. Please also allow me to add categories to the blog

    Thanks


    2016-08-31 | catherine.c
    Hello Dr. John Tsuang M.D.,

    Your ticket #58164 labeled -Blog- has been been updated.

    We have checked the website as editor and and you have the ability to add a category. There is an "Add New Category" link below the Categories box. Please let us know if you have any problems locating this link.

    Thank you!

    Leave a Comment:




    Blog closed
    Ticket: Website | 2016-08-30 | reconnectla.com | #58159 |

    When I made changes to the blog page the photo did not go to the proper place on the blog post page. Please move to proper location.

    Thanks


    2016-09-01 | catherine.c
    Ticket has been completed. Closing ticket.

    Leave a Comment:




    Blog posts closed
    Ticket: Website | 2016-08-30 | reconnectla.com | #58158 |

    I have updated the blog posts. I believe you copied and pasted the first one i sent you so I copied and pasted the second one I sent you. Sorry for confusion. Please update other social medias with these posts. Thank you.


    2016-08-31 | catherine.c
    Ticket has been completed. Closing ticket.

    Leave a Comment:




    add “Read more” to blog excerpt closed
    Task: Website | 2016-08-29 | Catherine C. | #58127 |

    http://9ea.44f.myftpupload.com/blog/
    For each excerpt, please add a “Read more” link with the “[…]”


    2016-08-30 | developerbrijesh
    done

    Leave a Comment:




    Edits – Please finish by end of this week closed
    Ticket: Website | 2016-08-29 | Justin | #58065 |

    Hi Justin,
    I submitted a few tickets:
    1. I made some changes to the blog posts and request web and all social medias be changed to reflect these changes
    2. I provided phone number and widget to add to the site header
    3. I sent over Joel’s photo to add to the staff page
    4. I sent over the information for this google plus page that needs to be created

    We hope to be able to launch the site by the end of the week so hopefully these changes can be completed. Thanks.


    2016-09-07 | catherine.c
    done.
    2016-08-31 | catherine.c
    add link to blog in twitter when site goes live.
    2016-08-30 | jan.s
    I created the Google+ business page for Reconnect on their Google account and added their artwork.
    2016-08-30 | catherine.c
    All edits complete...Jan will need to set up G+. Notified Alicia when site goes live, we will add link on twitter to read blog on website. Won't be able to post entire article on twitter since there's 140 character limit.

    Leave a Comment:




    Google plus set up closed
    Ticket: Website | 2016-08-28 | reconnectla.com | #58048 |

    The following is our gmail site for the set up of our google plus page
    reconnectla@gmail.com
    Sanpedro90732

    Thanks


    2016-08-30 | jan.s
    I created the Google+ business page for Reconnect on their Google account and added their artwork, closing task.

    Leave a Comment:




    Header Phone number closed
    Ticket: Website | 2016-08-28 | reconnectla.com | #58047 |

    Please put the following phone number in the header as well as this click to call code below the phone number
    (310) 776-7406
    Click to call code for pasting into header below phone number
    Click to open call me page


    2016-08-30 | catherine.c
    Ticket has been completed. Closing ticket.
    2016-08-29 | catherine.c
    phone number added to header. Waiting for Alicia send code to support. Ticket does not display code.

    Leave a Comment:




    Blog and social media closed
    Ticket: Website | 2016-08-28 | reconnectla.com | #58045 |

    I requested last week to have our posts updated as well as our social media with the following changes to our current blog posts, twitter and facebook. Please see this attachment which has necessary changes which must be made to all of our posts as well as our blog. We need these changes made on all of our social media before we launch our site the end of this week.

    Thank you.

    Blog posts
    2016-08-30 | catherine.c
    see ticket #58065. All done except waiting for site to go live, then add blog article link in twitter.
    2016-08-29 | catherine.c
    blog posted on website & FB. Emailed Alicia to verify twitter acct before we can post.

    Leave a Comment:




    Providers page closed
    Ticket: Website | 2016-08-24 | reconnectla.com | #57876 |

    Please add this photo to beside Joel name on our team page.

    Thanks
    Alicia


    2016-08-29 | catherine.c
    Ticket has been completed. Closing ticket.
    2016-08-29 | catherine.c
    Photo emailed to support.
    2016-08-25 | catherine.c
    Hello Dr. John Tsuang M.D.,

    The photo attached appears to be an insurance benefits document. Please send us a photo of Joel.

    Thank you!

    Leave a Comment:




    blog closed
    Ticket: Other | 2016-08-24 | reconnectla.com | #57811 |

    Please update our blog post page with this new version of the posts. Keep the pictures. Please update twitter and facebook with the new posts. Some of the info was wrong info in the posts. Also it is not clear how to be able to see the entire post so may need to make the dots or title a different color so that people know. Make r4evisions to both blog posts

    Thank you

    Blog posts
    2016-08-30 | catherine.c
    Ticket has been completed. Closing ticket.
    2016-08-30 | catherine.c
    read more link added. Emailed Alicia - when site goes live, we will add link to read blog in twitter.
    2016-08-29 | catherine.c
    edits done. waiting for blog "Read more" link from brijesh.

    Leave a Comment:




    Complaint Regarding Social Media 
    Complaint Notes | 2016-08-17 | Justin | #57350 |

    Hi Justin,
    I was reviewing the contract. It is ok with us that we have paid the $500.00 for our social media to be set up even though we have not received anything showing that this in fact has occurred and to my knowledge we haveno google plus showing up, twitter or facebook at this time when i do a google search. We would expect that in the next week we would receive some sort of confirmation that our social media is set up since we paid for this back in April. We should not be charged for the use of social media of the $99.00 a month since this has not even started and we would hope that you would refund us the 3 months of social media. Also since the website was not even finalized until a week ago, we are requesting the 3 months of the $79.00 also be refunded. We request that you begin charging the $99.00 and $79 in October since the website was just finalized 1 week ago. You may credit my card back for the 3 months of charges that were billed. Thank you.

    Here is the link for the contract we agreed to
    https://drive.google.com/file/d/0B9X26Nl-32qdaFJiTXlKcXNveW1ENU5ESHlTSlJjblhpQVo4/view?usp=sharing


    2016-08-23 | justinn
    Jan, did you grab topics
    2016-08-18 | chandra.t
    Waived additional 3 months of social ($99), recurring resumes 12/20/16.
    2016-08-17 | justinn
    Chan - please waive for the next 3 months. So resumes 12/20/16
    2016-08-17 | justinn
    Hi Justin, I just wanted to let you know that we have not received anything showing that any social media has been set up or worked on? Therefore we are requesting the social media expenses that were billed be reimbursed and credited back to my card. We will not be able to launch the site until we get our insurance in order. I will keep you posted when we have our insurance all set up. Please let me know when you have credited my account. Thanks.
    2016-08-17 | justinn
    Jan.. what is going on?

    Leave a Comment:




    Waive 1 Month closed
    Task: Accounting | 2016-08-05 | Justin | #56656 |

    Social: $99/m only

    Since the social marketing was charged for 3 months but only 2 articles were created.


    2016-09-19 | chandra.t
    Confirmed social charge does not start until 12/20/16.
    2016-09-19 | justinn
    Please confirm social does not start until 12/20/16 -- per your comment -- August 18, 2016 | chandra.t - Waived additional 3 months of social ($99), recurring resumes 12/20/16.
    2016-08-08 | chandra.t
    Waived 1 month social, recurring resumes 9/20/16.

    Leave a Comment:




    Client Request for Refund & Charge to Diff Card closed
    Task: Accounting | 2016-08-01 | Justin | #56242 |

    Justin,
    Please charge the 3 months fees $534 and $1750 payment to the reconnect card. Once you have charged reverse the fees from my Recovery Now cards. Total charges reconnect $2284.00. Please send invoice to reflect. Thanks.


    2016-08-18 | chandra.t
    Visa ending in 6008*
    2016-08-18 | chandra.t
    Refunded $534 back to Visa ending in 1665 and charged Visa ending in 600 that same amount.
    2016-08-18 | justinn
    The card that works is 6000. I gave you the wrong last number. All of the other numbers are correct. Just no 8 at the end. We already figured out reimburse web. If u could just refund the 3 months to my card and charge this card. That I'd the 178 chargrs
    2016-08-08 | chandra.t
    Card provided was invalid, notified Justin to get updated CC from Dr. MacGowan.
    2016-08-01 | justinn
    Yes I would suggest you first charge the new card. Only because we have not used to date and not sure if will signal fraud alert to clear charge with us first before processes. Then refund my card ending 1655 once reconnect card clears. Thanks.
    2016-08-01 | justinn
    Alicia, To confirm, I will reimburse for the months in which we charge the monthly as well as $1,750 back to YOUR card ending in -1655. I will then charge the amount reimbursed to the new card ending in -6008. Please confirm. Thank you,

    Leave a Comment:




    Reverse Charge Request 
    Accounting | 2016-08-01 | Justin | #56240 |

    Those fees should not have been charged since the website was not even finalized yet. I would think since we had no social media also. The only charge we should have incurred was hosting. As of this month we can be charged but I request anything charged on my cards be reversed. The $1750 can also be charged on this new card and reversed from my card please.

    Please reverse those fees from my card.
    The card that needs to be charged is Visa ending in 6000
    Zip code 90732
    Exp 5/19
    578 cvv
    Reconnect Services
    Alicia MacGowan

    Thank you. Please send an invoice showing the reversed charges. Thank you.


    2016-08-17 | chandra.t
    Noted above in #56242, the CC was invalid. What was your last contact with them?
    2016-08-17 | justinn
    any update?
    2016-08-01 | justinn
    Justin, Please charge the 3 months fees $534 and $1750 payment to the reconnect card. Once you have charged reverse the fees from my Recovery Now cards. Total charges reconnect $2284.00. Please send invoice to reflect. Thanks.
    2016-08-01 | justinn
    OK but this charges from past need to go on new card and reversed other card. Thanks
    2016-08-01 | justinn
    Please see the new card for reconnect above

    Leave a Comment:




    Web Edit closed
    Task: Website | 2016-07-29 | Marvin A. | #56114 |

    (http://9ea.44f.myftpupload.com/resources/): Please adjust formatting so that it shows well on mobile.


    2016-08-18 | chandra.t
    Is this ok to close?
    2016-08-01 | developerbrijesh
    done

    Leave a Comment:




    Become New Patient Button closed
    Task: Website | 2016-07-28 | Marvin A. | #56073 |

    Can you style the text of “Become a New Patient” the same way as the “Our Intensive Outpatient Treatment Services” button. Line 1: “Become A” Line 2: “New Patient”. Also center the button vertically to the section. Looks like it needs to be moved up a little bit.


    2016-07-29 | developerbrijesh
    done

    Leave a Comment:




    Invoice for 2nd Charge & Paid Receipt for 1st closed
    Task: Accounting | 2016-07-28 | Justin | #56050 |

    Hi Justin,
    I will need you to send the invoice to Caroline Tsuang at ctsuang@yahoo.com since his wife is doing our accounting. Please send invoice to show that 1st payment made with my credit card. Thank you and I apologize for the inconvenience. Things are a bit different when you have a partner.


    2016-07-28 | chandra.t
    Sent invoices.

    Leave a Comment:




    Email Set Up closed
    Ticket: Technical | 2016-07-26 | Justin | #55836 |

    Please contact Alicia on email set up for this site.

    Then, please send email instructions to client on how to access & login

     

    Great.  Thank you.
    I am pretty swamped.  Could someone set up our email and then send us directions on how to access?
    They could set up with a temporary password and we could change
    The email that they will use as far as if we need to attach email to for password reset is
    the info@reconnectla.com where our visitor feedback form should go to can be attached to my email for password reset.  Also if you could email me directions on how to add other peoples email addresses later to the system, too.  Thanks.

    2016-07-27 | catherine.c
    email sent. closing.

    Leave a Comment:




    Email: Social Intro 
    Design | 2016-07-22 | Jan S. | #55665 |

    Hello Dr. Tsuang & Alicia,

    We would like to start your Social Media accounts as soon as possible. Please provide a cellphone number to use for initial setup of these profiles.

    After the accounts are initially created, you will have to verify Google Plus in order for the profile to be completely published. Don’t worry, we’ll send you specific instructions on how to do this.

    BLOG

    You have also ordered a monthly blog with us in which we will need 6-12 topics from you. These topics can range from anything about your specialty or otherwise. Please send those topics as soon as possible so that our copywriters can get it started for you. After these topics are received, we will publish an article every month to your website and social media accounts.

    Thank you, and we look forward to working with you.


    Leave a Comment:




     closed
    Task: Website | 2016-07-21 | Marvin A. | #55609 |

    Remove the “become a new patient” button above the “how can we help you” section.

    In “how can we help you” section, rename button to “Become a New Patient” and make blue instead of orange.


    2016-07-26 | marvin.a
    Can you style the text of "Become a New Patient" the same way. Line 1: "Become A" Line 2: "New Patient". Also center the button vertically to the section. Looks like it needs to be moved up a little bit.
    2016-07-25 | developerbrijesh
    done
    2016-07-22 | marvin.a
    Client requests to style the button like the "Our Intensive Outpatient Treatment Services" button.
    2016-07-21 | developerbrijesh
    done

    Leave a Comment:




    Web Edit closed
    Task: Website | 2016-07-18 | Marvin A. | #55302 |

    Please remove the Become a new patient text at the footer next to the form. Only leave the button. Make it centered vertically.

     

    Screen Shot 2016-07-20 at 2.18.00 PM


    2016-07-20 | developerbrijesh
    done
    2016-07-20 | marvin.a
    Please fix the nav bar, it shows a shadow. Attached on original task comment.
    2016-07-19 | developerbrijesh
    done

    Leave a Comment:




    Move Form closed
    Task: Website | 2016-07-14 | Marvin A. | #55159 |

    Please move How can we help you form at the footer to the left and have the following on the right

    “Become A New Patient

    In order to avoid problems with insurance verification, please complete the following form at least 3 days before your first appointment 1 of the 3 following ways:

    Online
    Fax
    Email

    Payment will be due at the time of service if we do not receive New Client Information form at least 72 hours before your first appointment. Thank you for your cooperation and we look forward to meeting you.”

    Make “Become a New Patient” the same text style as “How Can We Help You”. Put a learn more button at the bottom that goes to the “Become a New Patient” Page. (http://9ea.44f.myftpupload.com/become-a-new-patient/)


    2016-07-15 | developerbrijesh
    Done please check

    Leave a Comment:




    Adjust Logo closed
    Task: Website | 2016-07-13 | Marvin A. | #55026 |

    I had sent logo to increase the size, please make sure “recovery hope and change” appears below the logo


    2016-07-19 | developerbrijesh
    done please check
    2016-07-18 | marvin.a
    Hi Brijesh, Client wants logo bigger. Please make 175 px height. Please make sure the "recovery hope change" below the logo is dark blue. There is gray padding between the nav bar and the header, please remove.
    2016-07-15 | developerbrijesh
    Done please check
    2016-07-14 | marvin.a
    Increase the size of the logo so that it is 120px in height. Adjust the blue header to fit the logo accordingly. Please make sure "Recovery Hope and Change" also appears with the logo.

    Leave a Comment:




    Fix Submenu closed
    Task: Website | 2016-07-11 | Marvin A. | #54890 |

    Please see attached. hover BG does not extend fully.


    2016-07-12 | developerbrijesh
    done

    Leave a Comment:




    Web Edit closed
    Task: Website | 2016-07-08 | Marvin A. | #54704 |

    Replace the “What’s new” Section with the “How we can help” Form. Have the “How We can Help” form visible as a footer on all pages Revert the footer in blue to center.


    2016-07-12 | developerbrijesh
    done
    2016-07-11 | marvin.a
    Set heading same as "Our Intensive Outpatient Treatment Services" section. Split form into two columns. 1st column everything up/including "Email". 2nd column Everything after. Make submit button span the width of entire form. Make comments field height bigger if needed to make form's outer edges line up. Make submit button BG orange, with text white much like the "become a new patient button". Do not make the button into a pill. Rectangle is fine.
    2016-07-11 | developerbrijesh
    i Replace form with “What’s new” Section but we need the set form heading and submit button color. please give me jotform details.

    Leave a Comment:




    Photo Luisa page and home closed
    Ticket: Website | 2016-07-07 | reconnectla.com | #54664 |

    Please add this photo to Luisa’s page and ofcourse crop.

    Also add the photo to the circles on home page of licensed therapists and you may have to position circles differently to make room.

    Thank you


    2016-07-08 | marvin.a
    Ticket meant for recoverynowLA. Client resubmitted on recoverynowLA. Closing ticket.

    Leave a Comment:




    Additional Attachment closed
    Ticket: Website | 2016-07-07 | reconnectla.com | #54662 |
    Sharon Coulter bio for website (2)
    2016-07-08 | marvin.a
    Ticket meant for recoverynowLA. Client resubmitted on recoverynowLA. Closing ticket.

    Leave a Comment:




    New Page, New Provider closed
    Ticket: Website | 2016-07-07 | reconnectla.com | #54660 |

    Please add Sharon Coulter as a new provider in providers nav and create a page for her

    Add her photo to the bottom of home page and you may have to put 2 rows since there are so many of us or square around that section. Whichever you think looks best

    Add Bio to her new page and format like other bio pages as far as the spacing and title headings

    Add her name to the drop down menu on how can we help page where list of providers

    Add her name also to the providers main page list and put her name at the top

    On her individual provider page add her photo like the other pages have photo positioned

    Thanks


    2016-07-08 | marvin.a
    Ticket meant for recoverynowLA. Client resubmitted on recoverynowLA. Closing ticket.

    Leave a Comment:




    Remove “whats new” section closed
    Task: Website | 2016-07-07 | Marvin A. | #54635 |

    comment out for now.


    2016-07-08 | marvin.a
    Replace the "What's new" Section with the "How we can help" Form. Have the "How We can Help" form visible as a footer on all pages Revert the footer in blue to center.
    2016-07-07 | developerbrijesh
    done

    Leave a Comment:




    Marketing Estimate & SEO Request 
    Sales | 2016-07-05 | Justin | #54467 |

    Alicia,

    Per our conversation, I have placed together a custom proposal for the SEO on (ReconnectLA.com)

    My Marketing Director has recommended an minimum of 20 hours per month ($500/m) for us to optimize the site for the keyword(s) in which we had discussed.

    If you were to do: “Treatment Clinic in Los Angeles” & “Treatment for Substance Abuse” for example, it is better to do 20 hours EACH keyword. That way you do no dilute the dedicated hours towards the keyword(s).

    As I have addressed in the the previous email, I was wondering what city you wanted to promote and prioritize:

    San Pedro or Los Angeles?

    Please verify with me regarding:
    City keyword
    SEO plans.
    Thank you,


    Leave a Comment:




    SEO Update closed
    Ticket: Website | 2016-07-01 | Justin | #54330 |

    Client would like Los Angeles Treatment Center to be implemented onto the site as well. I notice it current says San Pedro Treatment Center only.

    Please make sure these keywords are implemented through out the site in title tags & paragraphs where you see the keyword “treatment center” or “treatment clinic”


    Leave a Comment:




    Website Edit closed
    Ticket: Website | 2016-07-01 | Justin | #54329 |

    Team Page: Clinical Staff (title) is way above the 1st staff member (Starr)
    Please close on extra spacing


    Leave a Comment:




    Header Logo closed
    Task: Website | 2016-06-30 | Marvin A. | #54281 |

    Please enlarge logo by 20% as it is now. If you need to increase size of nav bar, please do so. I will email logo assets to use.


    2016-07-01 | developerbrijesh
    done

    Leave a Comment:




    Inner BG closed
    Task: Website | 2016-06-30 | Marvin A. | #54280 |

    Make inner BG same BG as the featured services BG.


    2016-07-01 | developerbrijesh
    done

    Leave a Comment:




    Web Edit closed
    Task: Website | 2016-06-29 | Marvin A. | #54203 |

    Make whats new section part of the footer. So that you can see this in inners as well.

    Copy form found here (http://recoverynowla.com/) onto the footer section (blue section). Make two column. One for the form and one for what is currently there.

    For form, remove the “provider” field. Have title above form say “How can we help you?”

    Logo is blurry at top header, please fix.

    Our Team Page
    The centering of our photos as well as our names in the founder are is wrong.
    Could you possibly consider making our names smaller to fit above the photo.
    I also need Alicia and Tsuang titles centered underneath the photos.

    Codependency Program
    Please put lines on the schedule to make easier to read

    Chemical Dependency program
    Please put lines on the schedule to make easier to read


    2016-07-02 | developerbrijesh
    done
    2016-06-30 | marvin.a
    Place the form on the left of the footer section with the grey/blue background.
    2016-06-30 | developerbrijesh
    all points done but 2nd point Copy form found here (http://recoverynowla.com/) onto the footer section (blue section). Make two column. One for the form and one for what is currently there. where this form will be place

    Leave a Comment:




    Web Edit closed
    Task: Website | 2016-06-24 | Marvin A. | #53963 |

    Make header logo 20% larger. Increase nav bar height if needed.


    2016-06-26 | developerbrijesh
    done

    Leave a Comment:




    Web Edit closed
    Task: Website | 2016-06-24 | Marvin A. | #53899 |

    Become a New Patient — Please copy my new patient page over to here and we will edit the content​ – On this that is that pay pal info page on my recovery now site. I know you have the FAQs there but would prefer a separate page subpaged under become a new patient for Frequently Asked Questions​Do you want me to combine both your FAQ on reconnect and recovery and set it as a subpage under New Patient? (http://recoverynowla.com/new-client-information/)

    Need to add to the nav the blog

    -Also it is a treatment center instead of treatment clinic that you have where the copyright is.​ Yes medical has clinics and psychology has centers.​


    Leave a Comment:




    Web Edit closed
    Task: Website | 2016-06-23 | Marvin A. | #53773 |

    Add an image of “Palos Verdes Peninsula” and “Vincent Thomas Bridge” for the main slider.
    Adjust Additional services page to your highlighted instruction
    Add Resources page the same as your recoverynowla.com site.


    Leave a Comment:




    Remove Icons closed
    Task: Website | 2016-06-17 | Marvin A. | #53371 |

    On the treatment services. Remove the figure icons on both buttons. Center the text.


    2016-06-18 | developerbrijesh
    done

    Leave a Comment:




    Add pictures closed
    Task: Website | 2016-06-16 | Marvin A. | #53346 |

    Add pictures where you feel fit within the inner pages. They are on the websites folder “_assets/061616”. Feel free to exclude duplicates or low quality photos. They do like the chandelier photo.


    2016-06-21 | desirae.g
    Pictures have been added. Closed.

    Leave a Comment:




    Add Content closed
    Task: Website | 2016-06-16 | Marvin A. | #53340 |

    Attached are 5 word docs. Each should be an individual page.

    Revised-Codependency-Marvin-2-1 Revised-Codependency-Marvin-2 Revised-Reconnect-Team-Members-Marvin-1 Revised-ReconnectLA-Home-Page-Marvin-2 Revised-ReconnectLA-Programs-Page-Marvin-1
    2016-06-21 | desirae.g
    All documents have been added. Closed.
    2016-06-16 | marvin.a
    Double check with the documents on dropbox websites folder "_assets/061616"

    Leave a Comment:




    Slight Complaint 
    Complaint Design | 2016-06-08 | Marvin A. | #52787 |

    Client is not very happy that the content is taking so long. Somewhat unhappy with what she was given thus far (content wise).


    2016-06-08 | justinn
    That's fine. I really need the content done on the site. I have been sending over info and was disappointed to see the progress they made with the content over the last 5 weeks. I tried to be very specific and much of what I sent was disregarded. If you could please work with them to get all of the content together so it looks and sounds meaningful that would need much appreciated. Best Regards, Alicia MacGowan, LCSW, LAADC, CAI Clinical Director & Founder Interventionist
    2016-06-08 | marvin.a
    FYI
    2016-06-08 | marvin.a
    Hi Alicia, I have given my copywriter additional notes that you provided. I do realize the timeline for the content is longer than expected and I assure you I am working much more closely with my copywriter to ensure the pace of the project does not prolong any further than necessary.

    Leave a Comment:




    Add doctor picture closed
    Task: Website | 2016-06-08 | Marvin A. | #52765 |

    Attached


    2016-06-08 | belinda.t
    Ticket has been completed. Closing ticket.

    Leave a Comment:




    Web Edit closed
    Task: Website | 2016-06-02 | Marvin A. | #52410 |

    Who we are section, the image looks distorted. Can you take a look? Thanks!


    2016-06-02 | developerbrijesh
    Done

    Leave a Comment:




    CP Sign in closed
    Task: Other | 2016-06-02 | Marvin A. | #52409 |

    Could you change our sign on to site to reconnectla.com and
    sp205 for password


    2016-06-02 | danny.n
    .
    2016-06-02 | danny.n
    Marvin, user/pass updated. user is "reconnectla.com" and pass is "sp205"
    2016-06-02 | justinn
    Danny, marvin needs you to change the password to sp205

    Leave a Comment:




    Web Edit closed
    Task: Website | 2016-05-26 | Marvin A. | #52076 |

    Could we please make our logo as large as my logo on my current site (recoverynowLA.com) with the phone number not quite as large but larger than current, similar to my site. Thanks.


    2016-06-16 | catherine.c
    No response. closing.
    2016-06-13 | catherine.c
    Left Alicia voicemail.
    2016-06-01 | rod.l
    Hello Dr. John Tsuang M.D.,

    Unfortunately, the current design does not allow for a bigger logo; however, if you would like to make the logo bigger, we can split it into two, symbol on one side followed by the text. Otherwise, a bigger logo will not fit within that header unless the website recoded. Please let us know.

    Please refresh your browser when viewing any new changes submitted to your website. If you have any questions regarding this, please submit another ticket labeled -In reference to Ticket #52076- and we will get back to you as soon as possible.

    Get HIPAA Compliant Emails

    Thank you!

    Leave a Comment:




    Create Content closed
    Task: Other | 2016-05-24 | Marvin A. | #51879 |

    Hi Allison,

    Can you create content for this client.

    -Chemical dependency
    -Codependency
    – Home page (“The home page why reconnect stuff and a little blurb about reconnecting people with lived ones”)
    -Staff (I will provide some content for this to craft)
    -“Last page to write up will be the programs page which is the one with stages of change and the codependency and chemical dependency diagrams”

    I will provide all the content that the client has given me thus far as well as the mockup of the site so you can see how the webpage is.


    2016-10-25 | catherine.c
    Should be ok to close. Thanks!
    2016-10-25 | chandra.t
    Is this ok to close?
    2016-05-25 | marvin.a
    Here is a bio for Dr. Tsuang that should be included with Alicia's for an overall "Staff Page" that I had requested. Thanks! "Dr. Tsuang is the director of the Dual Diagnosis Treatment Program at the Harbor/UCLA Medical Center. He is a Clinical Professor at the Department of Psychiatry, UCLA School of Medicine. Dr. Tsuang is a board certified psychiatrist and also an ABAM addiction specialist. He has more than 20 years of experience in treating dual diagnosis patients and he is actively involved in research on issues pertaining to addiction and mental disorders. Dr. Tsuang is a well-known lecturer nationally and internationally on dual diagnosis topics and he has received numerous teaching and patient care awards. Dr. Tsuang is an expert in using medications for treatment of addictive disorders and he is a prescriber of subutex/suboxone. Dr. Tsuang has dedicated his life to the treatment of patients suffering from psychiatric disorders and substance abuse issues."

    Leave a Comment:




     closed
    Task: Website | 2016-05-24 | Marvin A. | #51877 |

    Here are some notes I jotted down awhile ago that may be helpful to spread around the site in various places. Please feel free to change the wording and make more interesting and determine what may be helpful and not helpful. The Bio info should be the first 2 paragraphs of Alicia Bio and again you may change the wording and all. As I was reviewing I was thinking maybe we should have an FAQ page under become a new patient or programs?

    “Do you provide services for relapsed individuals?”
    ​Yes we do provide services for individuals who have relapsed. Even while they are in treatment since we recognize recovery is a process we will work with the individual to determine how best to assist with their goal of recovery if they relapse during the program versus kicking them out of the program after a relapse.

    “How long before I start to see results?”
    ​Achieving sobriety is a process that requires time to see positive changes. We recommend tha people stay in our program for 6 months in order to see the best results. An individual will see considerable changes start to happen after 90 days of sobriety.

    “One of my loved ones suffers from X, how can I help them seek help?”
    ​The best thing to do is to get help for yourself first. Part of the reason that we have the codependency program is that often individuals with addiction do not make their own decision to change until the loved ones around them start making positive changes. Starting with yourself is a catalyst for positive change, since your positive changes will say to addiction that things are not business as usual and then encourage your loved one to change.

    “Are there any services or informational material for people with family members or loved ones undergoing your treatments?
    ​Our codependency program is our family program for family members of chemically dependent as well as a stand alone program for those who do not have someone in our chemically dependent program. The info. about the curve and stages of change is info. for them regarding the recovery process.


    2016-06-01 | rod.l
    Ticket has been completed. Closing ticket.
    2016-06-01 | catherine.c
    Notified of time extension: Dear Doctor, We are diligently working on tickets submitted for your website, however, due to higher volume of tickets submitted, it may take longer to complete.

    Leave a Comment:




    Add Schedule closed
    Task: Website | 2016-05-24 | Marvin A. | #51842 |

    Put the schedule on the program page that it relates to.
    Put it in an easy to read format.

    website-IOP-schedule
    2016-06-01 | catherine.c
    Notified of time extension: Dear Doctor, We are diligently working on tickets submitted for your website, however, due to higher volume of tickets submitted, it may take longer to complete.

    Leave a Comment:




    Email: Your Website is Ready 
    Custom Ready | 2016-05-20 | Marvin A. | #51684 |

    Hi Alicia,

    Thank you again for working together with me on designing your website. Your website is currently password protected and is not viewable to the public until you approve to do so. To view your site you will need to first login to your control panel. Please follow the instructions below to do so:

    LOGGING IN

    Login via your member login page: www.360controlpanel.com

    Username (your domain): reconnectLA.com

    If this will be your 1st time logging in, please go to “forgot password”. You will receive the instructions to reset it via your email on file which I have confirmed: needemail@optimized360.net

    MAKING CHANGES

    If you would like to make any changes to your website, you can do so by logging into Control Panel and clicking on “Edit Your Website.” You may add/remove/edit/upload any pages that you may wish. The online editor is available to you 24/7 and we welcome any questions regarding how to use it.

    Thank you and let me know if you have any questions!


    Leave a Comment:




    Web Edit closed
    Task: Website | 2016-05-20 | Marvin A. | #51682 |

    Please make “Who we are” section faux parallax.

    Please Fix submenu on mobile.


    2016-05-20 | developerbrijesh
    Done

    Leave a Comment:




    Setup Blog closed
    Task: Website | 2016-05-20 | Marvin A. | #51634 |

    There is a blog, please set this up. Use the Latest news section as a blog feed with 3 most current postings to show.


    2016-05-21 | developerbrijesh
    Done

    Leave a Comment:




    Create Tempsite (Client Approved) closed
    Task: Other | 2016-05-17 | Marvin A. | #51375 |

    Thanks! This is a treatment clinic, so there may not be any content. There is also no practice info yet.


    2016-05-18 | jan.s
    Tempsite for Reconnect was created, CP info updated, autologin links were created, no .xml file was uploaded, brackets were not updated as well.
    2016-05-18 | jan.s
    Unable to migrated 360tempsite.com, experiencing technical difficulties with GoDaddy.

    Leave a Comment:




    Client Approved! 
    Design | 2016-05-17 | Marvin A. | #51374 |

    Yes. Look forward to seeing the product in a couple of weeks. Thank you very much.


    2016-05-17 | marvin.a
    FYI

    Leave a Comment:




    Draft Submitted 
    Concepts | 2016-05-16 | Marvin A. | #51308 |

    Hi Alicia,

    I have here is the updated design draft with your suggestions. The blue line for the nav bar wasn’t working out so I decided to use a gradient to pop in some color.

    We can through banner images once we approve to develop as it can take 1-2 weeks and we can take that time to choose the banner images.


    Leave a Comment:




    Draft Submitted 
    Concepts | 2016-05-05 | Marvin A. | #50659 |

    Hi Alicia,

    We condensed the top navigation into one. We made the phone number to be larger to fill the space.

    As for making the white navigation bar one of your brand colors, it will affect the legibility of your logo and that is why it was kept white. My only suggestion would be to go all white for the logo (like on the footer) with the nav bar as the blue.

    We decided to rename the “what we do” to “Treatment Services” as it is a broader term and a program can be considered a “Service”. This way we can keep that section filled as only two boxes would make it look sparse. I reworded a few of the “services” so that they are more relatable.

    We took of the sections you asked for. We left the news section since you do have a blog ordered with us and we should take the opportunity to have it on the front page instead of hidden within the site.

    Please let me know what you think!


    Leave a Comment:




    Feedback 
    Design | 2016-05-04 | Marvin A. | #50294 |

    Hi Marvin,
    All 3 of the designs look the same? Only thing different is the image. Here are my suggestions:

    The logo should be larger
    Only thing opposite the logo is the phone number
    I see the 2 nav bars and 1 nav bar be blue and the other nav bar be orange
    I agree on the terminology and am open to suggestions since we are clinicians we talk in clinical talk
    I am wondering if we need to emphasize we are a treatment center. Does that make it more clear that we are providing outpatient treatment?
    I like the colors better
    Maybe we only have 2 programs and says Our treament programs and then below has 2 squares chemical dependency and codependency? Then all the other services can go somewhere else on the site?
    We do not have testimonials in our business due to confidentiality
    lets remove the recovery partners and put on its own separate page
    just simplify this page to the intro who we are and what we do and leave the home page at that.

    On the nav. Make one of bars blue and one var orange. Only thing in white area is logo and phone which both need to be larger

    Colors look good

    Eliminate partners and we just do separate page

    Agree should be more general public. Only 2 buttons chemical dependency and codepebdency


    2016-06-14 | marvin.a
    Hi Marvin, Looks like we are getting close. I still need to see on the home page reference to our tag lines. I think the info. you currently have on home could be oincorporated into these tag lines since we would prefer to emphasize our tag line along with having some of th einfo you currently have Recovery - this should be standing out and decorative with a brief description of recovery Hope - this should be standing out and decorative with brief description Change - this should be standing out and decorative with brief description
    2016-05-04 | marvin.a
    Hi Alicia, I just wanted to let you know that I did receive your feedback! The 3 designs look the same, but they are there to show you how the subnavigation would look like and how the design would look with a slider. Once we finalize the homepage design, it will serve as the overall design of the site and we can start developing/coding the site. This can take 1-2 weeks. I will get you an updated design with your feedback. When it comes to text/terminology -- that can always be changed afterwards. The main things are the colors, and overall layout.

    Leave a Comment:




    Draft Submitted 
    Concepts | 2016-05-03 | Marvin A. | #50209 |

    Hi Alicia,

    Here is your updated draft. I included the 2 slides one with your suggested wording and the 3rd draft is how your submenu would be like you had asked about.

    For the boxes, we want to keep it at most 5 items. You would have to make a choice on your most featured services or call to actions.

    To go more consumer, we decided to add more imagery and keep the informational text as little as possible and really taking the opportunity to advertise your clinic is the possibilities. Once that is established, they can navigate within the inner pages to find out more. The headings are all lowercase for the reasoning that it feels more humanistic and soothing which will respond well with your demographic.

    One suggestion for the boxes, is maybe we should use more consumer friendly wording. I did not want to adjust it just in case you specifically wanted those terms. Not many consumers will know what IOP means unless they are currently being treated or have been diagnosed in some way. If that is your demographic then the wording is perfect. But if you want maybe a general consumer viewing your site without having been previously medically evaluated, then we would have to adjust the wording.

    Please let me know what you think!


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    Feedback via email 
    Design | 2016-04-29 | Marvin A. | #50001 |

    Hi Marvin,
    I reviewed the 2 designs. The only difference is the slider image?

    Some Suggestions:
    I would like the reconnect logo header on a white background so it stands out more and maybe separate it by half the header being white with the logo and the other half being the orange and white. I d onot like the nav bar floating in the image.
    It is distracting to have the boxes in the image and would like those boxes below the image
    I am wondering if a green to compliment the logo or the blue in the logo would be better than the orange. The orange seems a bit bright
    Need a recovery partner area on the home page
    I do like the way the background is for the stages of change and the way this is layed out
    I would like the phone number opposite the logo on the header
    The rest looks good. I am guessing we decide on slider and content after figuring out the home design colors and layout? Thanks.

    Also Marvin how about we put the phone number and logo on white background opposite each other. Then put the orange nav bar below phone and logo. Orange area on home page make blue as logo. Make logo larger and phone number larger but not as large as logo.

    The buttons should be the following:

    Chemical Dependency Outpatient
    Codependency Outpatient
    Suboxone Treatment and Support
    Aftercare Treatment
    Recovery Coaching
    Pre-contemplation Program
    Interventions

    Please have the content writer that writes for me consult on the stages and the intro paragraph. The font should be larger so more legible in the intro paragraph.I would like to fash both images with one image with child saying what it says and the one where they are in the car saying Helping you get on the road to recovery.

    I am wondering since we have so many services should we use the nav bar like the betty ford site had in the middle of the page? Need to add another square or to bar of hypnotherapy. Maybe send samples both ways. Thanks.
    —-

    My passenger thinks that the stages of change should have a separate web page. He said to let you figure out what should be home, since we are clinicians and you would be more like a consumer. He said that we think in terms of clinicians. The stages of change he said too confusing. Also program buttons are

    Codependency IOP
    Outpt Detox
    Chemical Dependency Iop
    Aftercare Treatment
    Interventions

    That would be all four the buttons. Thanks. Like to suggest we set up a basecamp so we all could communicate on one page? Not sure you guys use this but if you Google you can see it is a program for project management. Thanks.


    Leave a Comment:




    Draft Submitted 
    Concepts | 2016-04-26 | Marvin A. | #49777 |

    Hi Alicia,

    Here is your design draft based on our discussion last week. I have used your phone number as a placeholder for now. I have also uploaded 2 different drafts to show you what it would look like with a different banner or even a slider.

    The idea was to go with your brand colors as it is a bright and vibrant palette. Using this to our advantage we went for a clean, bright design that helps with a feeling of a “brighter future” which resonates well with your demographic. We did like the timeline we saw on (http://harmreductiontherapy.org/) so I incorporated the idea with the stages of change you provided me. I know you didn’t like circles so I tried to stay with boxes but with rounded corners so it would compliment the design. We talked about two navigations so I did try to add that in to the design as well. The 2nd navigation without a bar – but superimposed on the image is a current trend that helps keep the design open and fresh.

    I also provided dummy text for the blog feed at the bottom.

    Please let me know what you think!


    Leave a Comment:




    PC 4/18 3:30 closed
    Task: Other | 2016-04-18 | Marvin A. | #49231 |

    Yes I apologize for missing you’re call. How about 3:30?


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    PC 4/18 @ 9:30 AM closed
    Task: Other | 2016-04-15 | Marvin A. | #49123 |

    2016-04-18 | marvin.a
    LM on cell and office vmail.

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    Design Note 
    Design | 2016-04-15 | Marvin A. | #49109 |

    Initial design notes from client:


    2016-05-10 | marvin.a
    Saw updated site. Looks great. Just couple small edits. Need logo larger, under phone put accepting most insurances. I like the codependency button. What would be other choices chemical dependency button? Let's have a small blue line outlining the nav bar. If you could also send us sliders to choose we can figure that out too.
    2016-04-27 | marvin.a
    (4/15):Great Marvin, Her is some preliminary info. before our meeting. Some info will be pulled from my site. Info to be pulled the treatment center resources, codependency resources, Addiction curve, scales for measuring addiction. I will ask that a couple of my handouts be recreated on the site to illustrate how codependency and chemical dependency have similar paths. I will have to scan and send these handouts to you for recreation on our site. The site should be more about encouraging them to call us versus many of these sites have way too much info on them. This site will be much simpler than my current site. Competitor sites Clear recovery web http://clearrecoverycenter.com/ Twin Town http://twintowntreatmentcenters.com/ Matrix http://twintowntreatmentcenters.com/ Thelma mcMillen Center http://www.torrancememorial.org/Alcohol_and_Drug_Treatment.aspx Betty Ford http://www.hazeldenbettyford.org/treatment/locations/betty-ford-center-west-los-angeles Control Center http://www.thecontrolcenter.com/ Harm reduction Treatment Center http://harmreductiontherapy.org/ This treatment center is not a competitor since based in san Francisco. I like the full size image and find this site to be the most visually pleasing of all of the sites but I think this site also has too much information on it. People just want brief info and they want to see on our site hope that we can help them recover. All of the above sites are abstinence based programs. This site is the only program that is about reducing harm. We are going to offer a harm reduction option of 1 group and therapy so we do want to incorporate this concept into our program but not necessarily emphasize. This approach is very controversial since the vast majority of society thinks you need to stop versus learn how to moderate. Figuring out how to market this on our site and in general is something we could use some suggestions on. My first thought is that we emphasize that, "we customize our program to meet the needs of our patients which may include reducing harm around substance use versus abstinence depending on the individual recommendations for each individual." Also I currently have your creative writer working on the stages of change blog post for my Recovery Now site. The stages of change will be our basis for treating chemical dependency on a continuum versus just when it has reached addiction. http://www.cpe.vt.edu/gttc/presentations/8eStagesofChange.pdf Codependency - we are the first codependency IOP program in the country. All chemical dependency programs have a family program, but none of them have a stand alone program for the family members whereby the co-dependent individual could attend the program without the chemically dependent individual. I have already had your creative writer write a few blog posts over the years on codependency so she should already have good material for this content. This is another aspect of our program that we would like to emphasize.The 2 codependency inpatient treatment centers in the country info. The meadows http://www.themeadows.com/conditions-we-treat/codependency The bridge to recovery http://www.thebridgetorecovery.com/ family disase concept will be emphasized https://ncadd.org/family-friends/there-is-help/family-disease Here is an idea of the pages Home- I really like images versus alot of words on a page and images to span the whole page. images with captions of statistics and facts negative consequences as well as images with hopeful lines good Our program - iI suppose this page we will provide the info. There will be a few subpages here of 1) Chemical Dependency IOP 2) Codependency IOP 3) Pre-contmeplation Program Our Office Our Staff - this page we will need content writer to condencse info to make appealing Additional Services - we will need content writer to condense info on our services and make this appealing Recovery Partners in our Community - this will be a link on our home page to a sub-page since we are trying to encourage other Therapists and treatment centers in our community to partner with us. there will also be a visitor feedback form for people to request to be a recovery partner. - we will need content writer to make this page inviting to prospective recovery partners to join our network. Resources - from my web Contact Us New Client info - similar set up to my web I will set up an Amazon Bookstore for reconnect and we will have this link on our home page like my current site since this provides us with passive income and helps with SEO Make a payment Hope this info is helpful for our meeting on Monday.
    2016-04-26 | marvin.a
    The buttons should be the following: Chemical Dependency Outpatient Codependency Outpatient Suboxone Treatment and Support Aftercare Treatment Recovery Coaching Pre-contemplation Program Interventions Please have the content writer that writes for me consult on the stages and the intro paragraph. The font should be larger so more legible in the intro paragraph.I would like to fash both images with one image with child saying what it says and the one where they are in the car saying Helping you get on the road to recovery.
    2016-04-26 | marvin.a
    Also Marvin how about we put the phone number and logo on white background opposite each other. Then put the orange nav bar below phone and logo. Orange area on home page make blue as logo. Make logo larger and phone number larger but not as large as logo.
    2016-04-26 | marvin.a
    Hi Marvin, I reviewed the 2 designs. The only difference is the slider image? Some Suggestions: I would like the reconnect logo header on a white background so it stands out more and maybe separate it by half the header being white with the logo and the other half being the orange and white. I d onot like the nav bar floating in the image. It is distracting to have the boxes in the image and would like those boxes below the image I am wondering if a green to compliment the logo or the blue in the logo would be better than the orange. The orange seems a bit bright Need a recovery partner area on the home page I do like the way the background is for the stages of change and the way this is layed out I would like the phone number opposite the logo on the header The rest looks good. I am guessing we decide on slider and content after figuring out the home design colors and layout? Thanks.

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    Development Note 
    Design | 2016-04-15 | Marvin A. | #49110 |

    Notes for development.

    – Copy
    – Animations
    – Assets
    – Forms


    2016-05-24 | marvin.a
    Home page I gave idea of how I wanted the content to say Why Reconnect. Please have the content writer I use write up something inspirational for the recovery hope and change that recognizes that substance abuse is a life threatening illness and we strive to help people recover their lives and reconnect with the person that they want to be. The recovery hope and change is in our tag line on our logo. I am wondering if we should put a little blurb about reconnecting people to the people they want to be before going into recovery hope and change as well as reconnecting them family and society. Need content writer to write something inspirational here. I asked that text be wrtten below why reconnect stating recovery I asked text be written below reconnect hope. Here we should say the Founders of Reconnect have over 60 years combined experience treating codependency and chemical dependency and something like this experience has allowed us to understand how best assist. You get the idea. I asked text be written below why reconnect change The images are flashing too fast I would like to add an image of the palos verdes peninsula and state "Located near the Palos Verdes Peninsula Hills" Add image vincent thomas bridge and say something like serving all of Los Angles including but not limited to south bay areas and Long Beach areas these location images should not flash right after the other spread them out so there is an image in between that not location We need a visitors feedback on the home page We need a schedule a consultation button on the home page I do not think I want the blog posts visible like sample on the home page The visitor feedback form should have similar format as my site now and say how can we help just like my site now Our Team (Should say our team of Professionals) I will send you a picture and a bio through the submit a ticket for Dr, Tsuang I will send you a bio which is smaller for me I would like us both to have our pictures at the top side by side with labels of Founders "Founders of Reconnect have over 60 years combined experience treating codependency and chemical dependency" My Photo Dr. Tsuang Photo My title Alicia MacGowan, LCSW, LAADC,CAI John Tsuang, M.D., A.S.A.M. Clinical Director & Founder Medical Director & Founder Staff This should be positioned to the left under me not centered Staff photos will go here and to the right of the photos will go a little blurb about each staff There are 4 staff so if you could just put placeholders so we can see how this looks Our Programs This page should have our stages of change and tie together with the handouts that are supposed to be recreated showing how codependency and chemical dependendency have the same recovery curve. This page should reveal why the family has to be treated simultaneously with the chemically dependent person. The stages of change is really highlighted by our visual of recreating the 2 cycles of recovery. Please make sure that you set up the curve like the handout and make the curve so I can go in and edit some of that content Also put a link to both programs on this page Chemical dependency program - would like a couple of flashing images slower than now of substance abuse like we can pull the one from my web now I would like you to insert the chemical dependency curve on this page too We will put the info. on the program here Put a bulleted list of our aditional services here Codependency - would like a couple of flashing images codependency inspirational and can pull from my web now Would like to insert the codependency curve here We will put info. on our program here put a bulletedd list of our additional services here Additional Services - would like my current image on my web for interventions flash here and flash images of something suboxone and outpatient detox and something psychotherapy Here we need to additional services with an explanation of each of them Psychotherapy Hypnotherapy Outpatient Detox Suboxone Treatment Hypnotherapy Aftercare Treatment Interventions Become a New Patient Please copy my new patient page over to here and we will edit the content Resources Please copy all of my alcohol and drug resources and codependency resources from my current site over to this page Contact - lets put the same image that ois on the home page of the palos verdes peninsula here as well as an image of the vincent thomas bridge and say something like serving all of Los Angles including south bay areas and Long Beach areas On this page the address is 916 North Western Suite 205 instead of 210 I am thinking that maybe somehow in the footer Register as a new patient and this should take them to Become a new patient. Maybe this goes where currently says whats new Need to add to the nav the blog Content writer can start working on our first post Addiction is a family disease and empohasize why all those closest to the individual must get help when the chemical dependent gets help Footer I would like the recent blog posts to also be visible as far as titles here Also it is a treatment center instead of treatment clinic that you have where the copyright is. Thanks and the colors are great and design. Now we just need the content.

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    SEO Note 
    Design | 2016-04-15 | Marvin A. | #49111 |

    – Previous Site?
    – Current Ranking
    – URL List
    – Keyword/Location Focus


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    Followup Note 
    Design | 2016-04-15 | Marvin A. | #49112 |

    Record F/Us as comments.


    2016-06-13 | marvin.a
    Hi Alicia, Here are the updated content per your notes. We will add the codependency curve and schedule of groups when we add this to the actual webpage.
    2016-06-07 | marvin.a
    Hi Alicia, Attached is the content our copywriter was able to come up with. Please let me know what you think and if it is approved to implement onto your site. We do have a few questions however for the other pages: On the staff page, do you only want me to list Dr. Tsuang, Eugenie Boiadjieva, and Starr Harrison? Or would you like new/revised content written for each of the staff members listed on RecoveryNOW? Also, are there any special acronyms that should come after D. Tsuang's name? For the programs page, can you give me more information about what should be included here specifically? They offer codependency treatment and harm reduction therapy at ReconnectLA, but what about the other individual and group thereapies offered at RecoveryNOW?
    2016-04-25 | marvin.a
    F/u extension
    2016-04-18 | marvin.a
    LM on cell and office vmail.
    2016-04-15 | marvin.a
    Great to meet you. How about we talk Monday 18th 9:30? For now we can use this email. In the future will use what associated our domain ie Alicia@reconnect.com. as far as domains I know reconect.com taken so maybe we do reconnectLA.com or something like that. Looking forward to working with you. Have a nice weekend☺

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    Email: Welcome! Get Started On Your Design 
    Design | 2016-04-15 | Marvin A. | #49113 |

    Hi Alicia,

    My name is Marvin and I will be the designer on your Reconnect account. I found your email on your Recovery Now account. Was there a specific email you wanted associated to your Reconnect account so that any updates and correspondence can go to that specific email. Let me know what email you would like to use!

    Since you are a current client with us, I will forgo the usual design questionnaire we send to new clients and get right into it. Belinda and Justin were kinda enough to provide me with your logo and after taking a look at it, I love how bright and fresh it looks. I have a few ideas for your site already.

    Before I get ahead of myself, I would like to learn more about Reconnect, your marketing strategy, and the design style you had in mind. What time would be best for us to talk on the phone? I am available M-F 9AM – 430PM PST.

    I look forward to working on something great together!


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    Please Set Up Monthly Blog Schedule closed
    Task: Social | 2016-04-15 | Justin | #49092 |

    Please add this client to your calendar – One Blog Post Per Month Only


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    New Project Notes closed
    Task: New Project | 2016-04-15 | Justin | #49085 |

    Treatment clinic

    Sent over their logo to you Belinda – told partner 10 weeks for development so she said don’t rush it – they want to have a good design

    We will need visitor feedback form the same as on my current site

    Needs domain name


    2016-04-15 | justinn
    Alicia will be the point of contact

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    New Order – Gold + Social closed
    Task: Accounting | 2016-04-15 | Justin | #49081 |

    Ordered via RecoveryNowLA account

    Website: $2,500 + $50/m
    Mobile: $500 + $29/m
    Social Marketing: $500 + $99/m

    Payment Method
    #: Visa ending 1655
    Name: Alicia MacGowan
    Expiration: 01/2019
    Code: 099
    Zip Code: 90254


    2016-04-20 | chandra.t
    Charged.

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  • Domain Information
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  • Video Information
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    COMPANY
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    ADDITIONAL EMAIL TO:



    ADDITIONAL EMAIL TO:




    Facebook
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  • Blog Schedule
    Monthly
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    Notes

    After submitting the form, copy + paste the EDIT SUBMISSION URL on the thank you page here:



    Need topics? See a list of topics here.

    Initial Blog DQ
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  • Marketing




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    KEYWORDS

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    2016-04-15

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