James Gano, DC

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    Profile ID: 102033




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    Start Cancellation







    Cancel Account closed
    Task: Website | 2017-01-30 | Chandra | #68206 |

    Please cancel out account.


    2017-02-13 | catherine.c
    no 360post. domain is with client. checklist done.
    2017-01-30 | chandra.t
    Doctor replied with written confirmation of cancellation.
    2017-01-30 | chandra.t
    Website is up and successfully hosted on his own, doctor called to cancel on our end. Emailed confirmation and stopped charges.

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    Disconnect closed
    Task: Website | 2017-01-19 | Chandra | #67559 |

    Dr. Gano called, needs us to disconnect his domain from our WordPress list. Please call when completed 219-510-3771.


    2017-01-19 | chandra.t
    Set the temp URL to primary and called Dr. Gano to notify him.
    2017-01-19 | chandra.t
    Managed Wordpress list unable to load, I called and spoke to Paxton and with GoDaddy chat, they are experiencing issues "currently updating systems" and asked us to check in 3 hours.

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    transfer out domain closed
    Task: Website | 2017-01-03 | Catherine C. | #66393 |

    Forwarded Dr. Gano email from The Barbauld Agency. This is his new company for domain. He will need to approve of settings in his account before we can proceed with transfer.


    2017-01-06 | chandra.t
    Voicemail - Doctor said he did not receive, please resend and call to confirm either cell or office if he does not answer.
    2017-01-04 | catherine.c
    emailed dr. gano transfer code.
    2017-01-04 | chandra.t
    Doctor called, please send EPP code.

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    website files closed
    Task: Website | 2016-12-19 | Catherine C. | #65549 |

    Dr. Gano would like to take ownership. Please confirm and I will send him files. He has an IT person that will help set up his site.


    2016-12-19 | danny.n
    Ticket has been completed. Closing ticket.
    2016-12-19 | danny.n
    Catherine, it is confirm. he does have it. I forgot to check it in the products. Please remind dr that once the site is up/running over there, he will need to contact me to officially close the account. Thx.

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    remove “subscribe” section closed
    Ticket: Website | 2016-12-05 | Catherine C. | #64543 |

    Remove Subscribe email text box and button from all inner pages. Please have the section look like homepage – 4 social icons centered.


    2016-12-07 | belinda.t
    Ticket has been completed. Closing ticket.
    2016-12-06 | developerbrijesh
    done Please Check

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    Alias Domain Increase Email Sent 
    Notes | 2016-11-22 | Justin | #63822 |

    should we renew and charge additional? $25/y


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    adjust map and hours – homepage closed
    Task: Website | 2016-11-09 | Catherine C. | #62886 |

    Remove the map with orange background in the header. Add hours as black text under the address. Place a very small map image below “book and appt”. The size of map should fit nicely with the rest of information in this area.


    2016-11-11 | catherine.c
    ticket completed & emailed Dr. Gano & LaVelle.
    2016-11-11 | catherine.c
    Ticket has been completed. Closing ticket.
    2016-11-11 | jan.s
    Any updates?

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    homepage edits closed
    Ticket: Website | 2016-11-07 | Catherine C. | #62659 |

    1. Remove the subscribe email form at bottom of homepage. Keep “Stay in Touch” title and move social icons to center.

    2. Add social icons below address at the top left of homepage. Use black colored icons like the bottom of homepage but make them small so they fit the area.

    3. Add a small map next to social icons, below the “Book an Appt” info.


    2016-11-09 | catherine.c
    Ticket has been completed. Closing ticket.

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    add image to homepage closed
    Ticket: Website | 2016-11-07 | Catherine C. | #62657 |

    Add this photo to bottom of homepage in the gray area to the left of the doctor photo in a circle.
    https://www.dropbox.com/s/2i7nsvkk2it1rrz/duneland.jpg?dl=0


    2016-11-17 | catherine.c
    Ticket has been completed. Closing ticket.
    2016-11-17 | catherine.c
    looks good. thank you.
    2016-11-13 | developerbrijesh
    change the image please check.
    2016-11-11 | catherine.c
    Please use this photo instead: https://www.dropbox.com/s/h3sb8lxd0e7zq30/shutterstock_183844088.jpg?dl=0
    Please fade only the right side to blend into the doctor's circle. The shape of this section should have a slant at top and bottom. The image currently in this section shows the slant.
    Here it is for reference: https://www.dropbox.com/s/m17hdkhclk5tkgv/doc-left1.png?dl=0
    2016-11-10 | developerbrijesh
    We have added image in background with fade and that image was in small size that's why the image is blur. Thanks
    2016-11-09 | catherine.c
    Please adjust the image so it covers the entire gray area. Fade it nicely to the gray background close to the doctor's photo.

    Leave a Comment:




    Web Edits via phone call closed
    Task: Website | 2016-11-07 | Jan S. | #62579 |

    Replace the section containing the verbiage “At Back To Life Chiropractic, We’ve got your back!” and the “Schedule An Appointment” button with map and hours on the Home page.


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    add testimonial closed
    Ticket: Website | 2016-11-02 | Catherine C. | #62407 |

    Linda Allee – I have suffered with back pain that goes down my leg, for years. I went to see Dr. James and he is amazing!! After 2 surgeries with no positive outcome, I was thrilled with the results I got with him! He is so pleasant and he does listen to every word you say to him and adjusts your session accordingly.


    2016-11-02 | catherine.c
    Ticket has been completed. Closing ticket.

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    update office hrs closed
    Ticket: Website | 2016-11-02 | Catherine C. | #62369 |

    Thursdays: CLOSED

    Saturdays: 8am to 12pm

    Mondays/Wednesdays/Fridays: 8:30am (as start time)


    2016-11-02 | catherine.c
    Ticket has been completed. Closing ticket.

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    content for chiropractic – homepage closed
    Ticket: Website | 2016-11-01 | Catherine C. | #62286 |

    At Back to Life Chiropractic located in Chesterton Indiana, we strive at giving the most scientifically supported and patient specific treatments. Chiropractic is a non-invasive form of health care that focuses on hands on treatment to alleviate a specific pain generator/s.

    Doctors of Chiropractic use a detailed history, orthopedic/neurological testing, rang of motion, and palpation of joints/muscles to determine an appropriate treatment. Many times chiropractic manipulation is utilized. This can range from very low force techniques in which no cracking or popping is warranted; utilizing activator, drop table, or isolated traction (flexion and distraction) techniques. Depending on the specific case a manual adjustment will be used to help achieve proper biomechanical function of the joint in which a gas is often released (cavitation). This is a controlled adjustment at a specific segment of restriction and most times offers relief. If any concerns arise please let the doctor know and alternative treatment options will be discussed.

    Often times adjunct therapies will be used to help aid in pain reduction, increase range of motion and most importantly increase function. We utilize active care (stretching, strengthening) and passive therapies (manual therapy/massage, electrical muscle stimulation, ultrasound, kinesio tape) in which chiropractors have extensive knowledge and training. Our only goal is to get you back to doing the things you want and need to do even if that means going to a different professional to help address any non-responsive issues. We send out for all pertinent information to our referring doctor and get any imaging medically warranted to get to the root of the condition. Our mindset is least to most invasive to get to a solution.


    2016-11-01 | catherine.c
    Ticket has been completed. Closing ticket.

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    homepage edits closed
    Ticket: Website | 2016-11-01 | Catherine C. | #62282 |

    1. Remove the testimonial on the homepage
    2. Remove group of physicians on homepage


    2016-11-02 | catherine.c
    Ticket has been completed. Closing ticket.

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    featured services boxes closed
    Ticket: Website | 2016-10-31 | Catherine C. | #62245 |

    Move contents from chiropractic section on homepage – place in physical rehab section.
    Leave chiropractic section coming soon.

    Use attached photo to replace Physical Rehab, third featured service box.


    2016-11-01 | catherine.c
    Ticket has been completed. Closing ticket.

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    replace homepage massage therapy photo closed
    Ticket: Website | 2016-10-31 | Catherine C. | #62211 |

    Use attached photo for massage therapy. Remove the current man and woman photo getting a massage.


    2016-11-01 | catherine.c
    Ticket has been completed. Closing ticket.

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    add massage therapy content closed
    Ticket: Website | 2016-10-31 | Catherine C. | #62205 |

    Remove existing content and add new content below. Add attached image:

    Massage as Therapy

    Massage therapy targets issues that are muscular in nature. Muscle spasms and overworked areas of tension can benefit from massage as well as pulled or strained muscles. Massage therapy isn’t just a pampering, luxury treatment. It has legitimate medical properties effective in aiding in pain management and recovery.

    Massages also affect the nervous system through the manipulation of soft tissue. The top layers of muscles benefit directly from applied massage because it encourages the free flow of fluids and energy. Soft tissue treatment helps correct misalignment of the spine. There are many massage techniques used in healing including deep-tissue, cranial sacral therapy, and trigger point therapy.

    Massage therapy can aid in chiropractic care, acting like a “warm-up” for the body prior to the adjustment. Adjustments last longer when muscle tension is released – tight muscles pull joints out of alignment, and massage therapy would address that issue directly. In turn, chiropractic care addresses mis-alignments which gives immediate relief to the soft tissue massage therapy specifically prioritizes. Soft tissue heals quicker once the joints have been restored to proper position. Massage therapy boasts benefits ranging from:

    · Boosts Immunity
    · Improves Skin Condition
    · Increases Blood Flow
    · Reduces Anxiety


    2016-10-31 | catherine.c
    Ticket has been completed. Closing ticket.

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    Color Scheme 
    Notes | 2016-10-19 | Desirae.G | #61466 |

    LaVelle called and Dr. Gano is not happy with the color scheme of the website. She claims they were told they could change the colors after the website has gone live, and they would like to do so now.


    2016-10-20 | danny.n
    called. lm on office vm.
    2016-10-19 | jan.s
    Called and spoke with LaVelle, explained to her that we cannot change the color of the website. They would still like to change the color nevertheless and explained that they would need to speak with Danny who is their account manager. Please call back at your earliest convenience.
    2016-10-19 | jan.s
    Called and left a message, currently waiting for response.
    2016-10-19 | desirae.g
    Please contact LaVelle 219-728-6649

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    change email address closed
    Ticket: Website | 2016-09-26 | Catherine C. | #59881 |

    If you could please update any responses from our patients so that it goes to our email

    mybacktolifechiropractic@gmail and not the jamesganodc@gmail.com


    2016-09-26 | catherine.c
    Ticket has been completed. Closing ticket.
    2016-09-26 | catherine.c
    email in jotform updated.

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    email edits closed
    Ticket: Website | 2016-09-21 | Catherine C. | #59599 |

    Could you please add this to the about us section and delete what is currently there. Please add below..

    Could you on the home tab – at the bottom the chiropractic picture tab could you take out that information and put it in the physical rehab section. Would you be able to have those updated by tomorrow?

    Thanks!

    ABOUT US SECTION

    At Back to Life Chiropractic, we strive to provide the most up-to-date, scientific, and patient specific treatments for the Chesterton, IN, and surrounding communities. Chiropractic is a hands on, non-invasive form of health care that focuses on disorders of the nervous and musculoskeletal systems. Common conditions benefited by chiropractic care include, but are not limited to, back pain, neck pain, headaches, tingling/numbness in the arms or legs, sprains/strains, shoulder pain, hip pain, and muscle spasms.

    Doctors of Chiropractic utilize detailed patient examinations, including orthopedic tests, postural assessment, and muscle and joint palpation, to diagnosis and treat musculoskeletal complaints. Chiropractors have broad diagnostic skills and are trained to recommend therapeutic and rehabilitative exercises, as well as to provide nutritional, dietary and lifestyle counseling. Along with chiropractic manipulation, we also offer therapeutic modalities, such as ultrasound and electric stimulation, to speed recovery. If you are not considered a chiropractic candidate, following examination, a referral will be made to the appropriate specialist/facility.


    2016-09-21 | catherine.c
    Ticket has been completed. Closing ticket.

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    Forms closed
    Ticket: Website | 2016-09-14 | Chandra | #59149 |

    Lavelle called to add patient forms to website – she will be sending them to support@optimized360.com


    2016-09-19 | catherine.c
    Ticket has been completed. Closing ticket.
    2016-09-14 | catherine.c
    https://www.mychirotouch.com/patientintake/?clientid=BTLC0006

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    Lavelle Called in this morning and sent an email closed
    Ticket: Website | 2016-08-19 | shelby.k | #57555 |

    Good morning,

    Here are a few changes we need immediately to the website.

    Where it says Dr. James Gano, we need that photo changed since that is not him.

    Also we need to add Meghan’s photo, she is our primary Massage Therapist. I am attaching the two photos below.

    Also, the link to Instagram that is currently on the site is not our practice. The correct one is below:

    https://www.instagram.com/chirobacktolife/

    Any questions just let me know! If we could have that updated no later than Monday please. 🙂

    Best,
    LaVelle

    Administrative/Marketing Coordinator
    219-728-6649


    2016-08-22 | catherine.c
    Ticket has been completed. Closing ticket.

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    Web Edits via email closed
    Ticket: Website | 2016-08-10 | Jan S. | #56928 |

    I need my twitter, facebook, and google+ ——>added to the webpage for easy navigation.
    If any information is needed to do this please let me know.
    Rate us on google does not work either please have this linked to google pg.

    Last correction I wanted to change in the featured services area was Chiropractic/ Massage Therapy/ Physical Rehabilitation….the pictures were changed but not in the featured service section in which I was referring to. The picture of the chiropractor I would appreciate a different picture for the chiropractor. This borderline looks like a headlock and not a technique I utilize. I do want this changed. (Section with three boxes in the featured services changed to these three titles)

    Meet the Doctor,

    Doctor James Gano grew up in Chesterton Indiana and is thrilled to get to give back to the community and practice in his hometown in which he graduated from Chesterton High School in 2002. He went on to receive his Bachelors degree in Exercise Physiology from Mesa State University located in Grand Junction, Colorado in which he actively enjoyed all the outdoor activities that beautiful Colorado has to offer. He still is an avid outdoor enthusiast and loves playing in nature’s playground wherever he is located. Dr. Gano then went on to Palmer College of Chiropractic in Port Orange Florida in which he received his Doctorate of Chiropractic in 2010. During his preceptorship under Dr. Donald Murphy who is the clinic director of Rhode Island Spine Center and clinical faculty member at Alpert Medical School of Brown University. During his time there he was able to obtain a plethora of research articles in which today helps to determine his clinical decision making. During this time he was able to participate in spine conferences in which multiple specialties all come together to discuss case types and the newest research available. Dr. Gano observed multiple surgeries, and orthopedic rounds and realized the importance of co-management for the patients’ best interest.
    Dr. Gano has been in practice for 6 years and has had the opportunity to practice in multiple locations in Indiana. He has served the greater area’s of Munster, Cedar Lake, Plymouth, Mishawaka, and also Chattanooga, Tennessee. He utilizes a variety of techniques because no two people respond the same and all conditions are assessed individually to determine the proper treatment for the patients’ source of pain. He is uses a mixture of manual adjustments, flexion and distraction, drop table, activator Webster technique and flexion and distraction. The first and most important step is getting the patient out of the current condition. Then it is making simple changes in ergonomics, stabilization exercises, and daily activities so the patient is able to maintain the improvements and get back to doing the things you need and want to do.

    Our office,

    After the paragraph ending in surrounding areas please add an additional paragraph,

    Our facility offers a multi-discipline non-invasive treatment options. A variety of treatment techniques only helps to enhance patient outcomes. We utilize chiropractic care (low force to manual adjustments depending on condition), decompression, manual/massage therapy, rehabilitative exercises, electrical muscle stimulation, ultrasound, kinesiotaping and more.

    Patient education Chiropractic care….

    Leave first sentence eliminate the rest and replace with….

    The doctor will first take a detailed history followed by a thorough neurologic, and orthopedic exam to determine the appropriate treatment. If x-rays or imaging are needed to help determine the patient pain source this can be done on site or referred out if needed. The patient will then get a detailed explanation of what is causing the pain and options for the diagnosis. The patient will then undergo treatment if the case is applicable. Sometimes modalities such as stretches, electrical muscle stimulation, intersegmental traction, manual/massage therapy, and ultrasound are utilized prior to the chiropractic adjustment if deemed medically necessary and appropriate for the condition. The “popping” is called a cavitation and is often heard during manual manipulations. This is simply a release of gas but isn’t necessary for positive results and any concerns please relay to the chiropractor. Many times decompression or flexion and distraction is utilized for certain conditions in correlation of other therapies. Light force adjusting techniques include drop table, flexion and distraction, Webster technique, and activator. The most important thing is RESULTS plain and simple. All techniques are explained prior to treatment and time is always left for questions or concerns.

    MOST IMPORTANTLY…..PLEASE MAKE THIS HAPPEN
    when I open this on my phone I do not see an address or click to call phone number ….on top….1st thing….this is all the way on the bottom MOVE MAP, HOURS, LOCATION and click to call ON TOP. I need this easy to find and this is all the way at the bottom.

    Both on my phone and computer need to get linked to this webpage! Make it happen for me please. If you are unable to do this call ASAP and we need to make this happen. This helps my search optimization score to link to the interweb of twitter, facebook, and google+.


    2016-08-19 | jan.s
    Still no response, closing task.
    2016-08-18 | jan.s
    Called and left a message, currently waiting for response.
    2016-08-17 | desirae.g
    Jan, please advise client about wanting to move the footer (map, hours, location) to the header
    2016-08-16 | catherine.c
    suggestion: add small map under address. add business hours under book an appointment. If he wants to add this info at very top in same row as logo, please bring up issue to Danny.
    2016-08-16 | catherine.c
    Additional edit request over phone:
    Please take out first photo with doctor and arm around head. Replace with photo of patient facing down, doctor using hands to work on back of patient, focus on hands...or a similar photo.
    2016-08-12 | jan.s
    Received a call from their office. They have emailed the links for FB, Twitter, and Instagram. I have linked FB, Twitter, and G+,. Please add Instagram icon to the website and link that as well.

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    Client is Upset 
    Design | 2016-08-01 | Jan S. | #56211 |

    He is upset with the design of the website. Requested several changes that involve changing the design. Informed him that we cannot change the design of the website but advised him to speak with his account manager.


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    Web Edits via phone call + email closed
    Task: Website | 2016-08-01 | Jan S. | #56210 |

    – The three pictures of featured services, I would like the first option to be chiropractic, 2nd to be relaxation massage/manual therapy, 3rd Rehabilitation exercises.

    – Book an appointment – the one half-way down the page – this is a duplicate and I would like the whole section removed.

    – Ask the expert…. this does not work anyway…. but I do have too many daily activities and am afraid this would be ignored and I don’t like answering medical questions in this format anyway – erase from site

    – Map and hours at the top of the page – visible at top of page

    – Also I would like to link this to our facebook page as well – Back to Life Chiropractic

    – Please change the light blue to a darker blue – not a fan of the turquoise/light blue color – Address that we cannot do this unless he has images himself.

    Please inform him once changes are complete.


    2016-08-18 | jan.s
    The last two requested are brought up in the new ticket "Web Edits via email" on August 10th, closing this task.
    2016-08-01 | jan.s
    Unable to add map and hours to the top of the page since there is no space. Not allowed to change color of the website since that would be a design change.
    2016-08-01 | jan.s
    Granted permission to change the majority of these requested edits.
    2016-08-01 | jan.s
    Several of these changes involves changing the design, we are unable to do this since this is a template. Please refer to note above.

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    Email: Social Intro 
    Design | 2016-07-20 | Jan S. | #55534 |

    Hello Dr. Gano,

    We would like to start your Google+ business page as soon as possible. Please provide a cellphone number to use for initial setup.

    After the account is initially created, you will have to verify Google Plus in order for the profile to be completely published. Don’t worry, we’ll send you specific instructions on how to do this.

    BLOG

    You have also ordered a monthly blog with us in which we will need 6-12 topics from you. These topics can range from anything about your specialty or otherwise. Please send those topics as soon as possible so that our copywriters can get it started for you. After these topics are received, we will publish an article every month to your website and social media accounts.

    Thank you, and we look forward to working with you.


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    Dr. Gano phone call 
    Notes | 2016-07-11 | Catherine C. | #54822 |

    Dr. Gano concerned that he’s paying $1K for us to maintain his site but said his name is no where associated with site. His IT guy would like to make changes to VPN settings with his domain. I mentioned we can transfer domain to him but he would need to create & pay for own acct.


    2016-07-20 | danny.n
    spoke to dr. gano, basically dr was worked up by his IT guy which i told him is very typical of ITs. I assured him that his domain he owns it and reason why it shows optimized360 is bc we registered it for him on his behalf. Also assured him that he has ownership of the website which he paid for in his package. Dr felt assurance now talking to me because he didn't understand what his IT was wanting to do.
    2016-07-20 | catherine.c
    Dr. Gano called back again. Wanted a follow up.

    Leave a Comment:




    Requested GoDaddy Credentials 
    Notes | 2016-07-06 | Jan S. | #54489 |

    James called requested GoDaddy credentials. I did not provide the credentials. His IT guy requested it to set up a VPN. James couldn’t go into further detail. He may call back regarding this.


    2016-07-06 | jan.s
    Prompted James to have his IT guy contact support@optimized360.com so that he can provide more details regarding his reason for setting up a VPN.

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    Email: Website is Live 
    Design | 2016-06-13 | Jan S. | #53022 |

    Hello Dr. Gano,

    Congratulations! Your website (mybacktolifechiropractic.com) is now live and visible to the public.

    We strongly encourage you to further customize your site by logging into Control Panel and using the website editor. If you have any questions and/or concerns, please let us know.

    LOGGING INTO CONTROL PANEL

    Login via your member login page: www.optimized360.com/controlpanel

    Username: mybacktolifechiropractic.com
    Password: 360_ jamesganodc

    If this will be your 1st time logging in, please go to “forgot password”. You will receive the instructions to reset it via your email on file which I have confirmed: jamesganodc@gmail.com

    MAKING CHANGES

    If you would like to make any changes to your website, you can do so by logging into Control Panel and clicking on “Edit Your Website.” You may add/remove/edit/upload any pages that you may wish. The online editor is available to you 24/7 and we welcome any questions regarding how to use it.

    Thank you!


    Leave a Comment:




    Site Live: SEO Items closed
    Task: Website | 2016-06-13 | Jan S. | #53021 |

    1. Add domain(s) to statuscake.com
    2. Create Google Analytics account: setup, add to WP, setup report, update CP (all associated fields)


    2016-06-13 | desirae.g
    Domain added, analytics are set and added to WP, report is set up, and CP is updated.

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    Update Robots File/301 closed
    Task: Website | 2016-06-13 | Jan S. | #53020 |

    1. Add the following lines to the end of the robots.txt file:

    User-agent: ia_archiver
    Disallow: /

    FLUSH CACHE in wordpress after the changes have been made.

    2. Complete 301 Redirects from previous site

    3. Compress theme images and uploads folder.


    2016-06-13 | belinda.t
    #2 no previous URLs

    Leave a Comment:




    Go Live closed
    Task: Other | 2016-06-10 | Jan S. | #52987 |

    Dr. Gano wants to go live


    2016-06-13 | jan.s
    The domain name mybacktolifechiropractic.com is primary, permalinks were updated, did a search and replace, and the "Website Is Live" email was sent, closing task.
    2016-06-10 | jan.s
    mybacktolifechiropractic.com was acquired.

    Leave a Comment:




    Add phone number closed
    Task: Website | 2016-06-01 | Jan S. | #52336 |

    Replace “Book An Appointment – Coming Soon” on the home page next to the phone icon with phone number.


    2016-06-02 | catherine.c
    done.

    Leave a Comment:




    Call client closed
    Task: Other | 2016-06-01 | Marvin A. | #52335 |

    Confirmed with his Cell# (219-510-3771). Somewhat displeased. Said hasn’t heard back in a week.


    2016-06-01 | jan.s
    I called Dr. Gano back, gave him an update with the website. He will be providing new verbiage in the near future. Business practice will open on May 20th.

    Leave a Comment:




    Client Complaint 
    Complaint Notes | 2016-06-01 | Marvin A. | #52333 |

    Client called wondering what is up with his site. He said there are a lot of changes needed and hasn’t heard back in a week. I asked if there was anything I can help him with at the moment and he said there was a lot to do and he sent an email so he doesn’t quite remember everything. Said he was tied up with setting up his practice and the site was low on his priority, but he is a bit displeased at the turnaround. Asked to let Jan know to check his email. Told client I would have Jan call him back on his cell# that I confirmed.


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    CP Info – Update 
    Notes | 2016-05-26 | Jan S. | #52018 |

    Business address and phone number for James Gano, DC was updated.


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    Web Edits closed
    Task: Website | 2016-05-26 | Jan S. | #52017 |

    The business address for James Gano, DC is 761 Indian Boundary Rd. Ste. 4. Update Google maps with the proper location as well. Dr. Gano wants the address to be on the header for the inner pages where the Schedule An Appointment button is. Phone number is 219-728-6649 and fax 1888-741-5926 (Do not put this on the front page, just on the Contact Us page). Business hours are M W F 8AM – 12PM and 2PM-6, T 2 – 8PM, Th 8AM – 11AM. Incorporate the business hours on the front page. Dr. Gano will be working on the verbiage and will provide it later.


    2016-05-26 | catherine.c
    done.

    Leave a Comment:




    Email: Your Website is Ready 
    Custom Ready | 2016-05-06 | Belinda | #50717 |

    Hello Dr. Gano,

    Thank you again for working together with me on designing your website. We still need lots of information including photos and biographies, if you can send it our way! As of right now, you can definitely review the site and let us know of what changes/additions you’d like to use. To view your site you will need to first login to your control panel. Please follow the instructions below to do so:

    LOGGING IN

    Login via your member login page: www.360controlpanel.com

    Username (your domain): mybacktolifechiropractic.com

    If this will be your 1st time logging in, please go to “forgot password”. You will receive the instructions to reset it via your email on file which I have confirmed: jamesganodc@gmail.com

    MAKING CHANGES

    If you would like to make any changes to your website, you can do so by logging into Control Panel and clicking on “Edit Your Website.” You may add/remove/edit/upload any pages that you may wish. The online editor is available to you 24/7 and we welcome any questions regarding how to use it.

    Thank you and let me know if you have any questions!


    Leave a Comment:




    Create Tempsite closed
    Task: Website | 2016-05-03 | Jan S. | #50251 |

    Create Tempsite manually, unable to migrate Murphy Chiro via GoDaddy.


    2016-05-11 | jan.s
    "Website is Ready" email was sent out on May 6th, closing ticket.
    2016-05-05 | jan.s
    Uploaded assets to project folder entitled gano-james.
    2016-05-05 | jan.s
    The gallery website for James Gano, DC was sent for review, currently waiting for results. Quick Note: Using stock photos as placeholders, Dr. Gano will provide new images of his team and himself later. Missing telephone and fax number along with official address since they are at start-up.
    2016-05-04 | jan.s
    Updated .htaccess file, wp-content folder, database, URL. Replace all instances of doctor and staff photos with stock images.
    2016-05-04 | jan.w
    Quick Note: Address and telephone number needs to be updated.
    2016-05-04 | jan.w
    Autologin links were created and the chiropractic .xml file was imported.
    2016-05-04 | jan.w
    b39.266.myftpupload.com is deleted, new tempsite created via 360tempsite.com migration was successful - 6e8.401.myftpupload.com
    2016-05-04 | jan.w
    Delete b39.266.myftpupload.com, create new tempsite via 360tempsite.com migration
    2016-05-03 | jan.w
    Receiving error when using 360developer folder, may have to create new tempsite.
    2016-05-03 | jan.w
    80d.d7d.myftpupload.com is deleted
    2016-05-03 | jan.w
    Delete 80d.d7d.myftpupload.com, create new tempsite via 360tempsite.com migration
    2016-05-03 | jan.w
    67d.ed3.myftpupload.com is deleted
    2016-05-03 | jan.w
    Delete 67d.ed3.myftpupload.com Create Tempsite via 360tempsite.com migration

    Leave a Comment:




    Email: Welcome! Get Started On Your Design 
    Design | 2016-04-26 | Jan S. | #49805 |

    Hello Dr. Gano,

    Welcome to Optimized360!

    My name is Jan and I will be the designer working with you every step of the way, starting from concept to going live! I had a quick meeting with your account rep. this morning to discuss your account and review the notes you initially had.

    Please take a few minutes to fill out our design questionnaire below. This should give you a better idea of the variety of elements that are featured in an effective design.

    *Please Login to Control Panel (www.360controlpanel.com)
    *(Feel free to contact me if you need any assistance logging in)

    You can find the Design Questionnaire in the welcome box.

    I have provided some designs that I would suggest from our gallery. I can suggest different themes if you prefer or you can browse our gallery for other themes that you want at optimized.360.com
    1.) http://murphy1chiro.com/
    2.) http://synergychiropracticnaples.com/
    3.) http://dublinridgedental.com/
    4.) http://myfirstclassdental.com/

    After we gain a better sense of what you are looking for I can start the design process. If it is easier for you to explain this via phone we can schedule a phone interview instead.

    I look forward to working on this design with you. 


    Leave a Comment:




    Followup Note 
    Design | 2016-04-26 | Jan S. | #49804 |

    Record F/Us as comments.


    2016-05-26 | jan.s
    Dr. Gano followed-up via email and has some changes, created a new task for web edits.
    2016-05-17 | jan.s
    I have emailed Dr. Gano as a follow-up. Website is already ready for review, he has not gotten a chance to look at it yet, currently waiting for response.
    2016-04-29 | jan.w
    Dr. Gano chose Murphy Chiro and provided his logo, requested pictures of himself and staff in order to incorporate into design.
    2016-04-28 | danny.n
    called. LM on his cell. sent him an email as well to see if i can help coordinate and find a convenient time to schedule the interview.
    2016-04-27 | jan.w
    I left a message via cell phone. He was unavailable at the moment. Will follow up tomorrow morning as well.
    2016-04-27 | jan.w
    I left a message via cell phone. He was unavailable at the moment. Will follow up tomorrow morning as well.

    Leave a Comment:




    SEO Note 
    Design | 2016-04-26 | Jan S. | #49803 |

    – Previous Site?
    – Current Ranking
    – URL List
    – Keyword/Location Focus


    Leave a Comment:




    Development Note 
    Design | 2016-04-26 | Jan S. | #49802 |

    Notes for development.

    – Copy
    – Animations
    – Assets
    – Forms


    Leave a Comment:




    Design Note 
    Design | 2016-04-26 | Jan S. | #49801 |

    Initial design notes from client:


    2016-04-29 | jan.w
    Design: https://360controlpanel.com/2015-cp?id=101803 http://murphy1chiro.com/

    Leave a Comment:




    Website Design (New Project) closed
    Task: New Project | 2016-04-25 | Danny | #49728 |

    – Dr. Gano (extremely nice)
    – Practice opening May 1st, 2016
    – likes to have site done within 2 weeks if possible.
    – please interview and suggest a few designs from our gallery so he can choose then personalize (this client previously wants from our portfolio so don’t do new template). Dr just wants simple and site up running soon. Client also has Ownership so this is ideal just in case he decides to take the site in the future (highly doubt it but just in case, simpler than the template)

    register 2 domains:
    www.MyBackToLifeChiropractic.com and www.JamesGanoDC.com (alias)


    2016-04-26 | jan.w
    The "Design intro" email was sent, will follow up tomorrow via phone to initiate interview.

    Leave a Comment:




    Website Design (New Order) closed
    Task: Accounting | 2016-04-25 | Danny | #49727 |

    Website: $1,500 + $49/m*
    Mobile: $500 + $29/m*
    Ownership: $1,000

    * 1st month waived


    2016-04-28 | chandra.t
    Charged.
    2016-04-26 | chandra.t
    Doctor updated billing address via phone, charge pending.
    2016-04-26 | chandra.t
    LV for Dr. Gano for billing address.
    2016-04-26 | danny.n
    Chan, just call the dr and request billing address. He's very nice.

    Leave a Comment:




    Updated Estimate 
    Estimates | 2016-04-25 | Danny | #49609 |

    “Danny,

    I would still like the G+ setup included as we had mentioned before but as soon as this is added I will submit payment and get the project on the ground running.

    James Gano D.C.”

    Dr.-James-Gano-Updated
    2016-04-25 | danny.n
    SK: 8:30am

    Leave a Comment:




    Updated Estimate 
    Estimates | 2016-04-19 | Danny | #49275 |

    Dr returned my call. Stated he is ready to get started but will want to have the ownership included at an additional $1,000. Stated that he doesn’t know how to host it but will figure it out. Told dr that i will take care of the 1st month for him and that he is on a month to month and whenever he’s ready, he can take it but will most likely see the value of our service and simply allow us to manage it. Discussed domain name and availability. Will register www.MyBackToLifeChiropractic.com and www.JamesGanoDC.com . Sent dr proposal to fax or electronically order to start.

    Dr.-Gano-Updated
    2016-04-22 | danny.n
    SK: 5:52pm
    2016-04-22 | danny.n
    sent him an email f/u to see if he received the proposal to get started. he hasn't SK.
    2016-04-20 | danny.n
    touch base with dr. LM.

    Leave a Comment:




    Phone Conference 
    Estimates | 2016-04-05 | Danny | #48248 |

    Dr. Gano called me per our scheduled phone conference. Extremely nice. Office opening around May 1st in a very small town and should be signing the lease this Thursday. Dr is looking for a basic website, doesn’t care too much about design. Went over Silver and Gold… dr liked the Silver cause of the pricing and also the launch time-frame of 2 weeks. Knows a bit about SEO but gave him an overview of it which was inline with what he knows. Agrees his city is non-competitive and with a good quality site built vs a template company, he should in a few months but still no guarantees. Discussed Social Media, dr not a fax but told dr it is important and showed him the benefits and how to utilize it, dr then saw the value. Dr stated that he heard alot of G+ which I confirmed how they are heavily promoting this and how it works. Dr asked if that is included which I had quoted $250. It was a bit high and checked if that can be included cause its “just setup”. I told him I can to help earn his business. Dr was super nice and stated that he most likely will go with us after he signs the contract on Thurs. he also want to sit on it and did do research and knows the value of our service compared to others. Dr stated he will get back to be by end of the week if not early next week cause he wants to launch site sooner than later. HOT HOT lead. sent proposal. will call on Friday

    Dr.-James-Gano
    2016-04-18 | danny.n
    called. Dr. Gano to touch base if he got my email response and if he's ready to get started on the project. LM on his voicemail
    2016-04-15 | danny.n
    SK: 4:08pm
    2016-04-15 | danny.n
    SK: 10:44am
    2016-04-15 | danny.n
    called dr to f/u if he got my email clarifying his questions and to get things started.
    2016-04-15 | danny.n
    let dr know the cost to add ownership in the future if needed $1,000. Gave him pointers on the amount of features that is included if we were to host it for him which will be less than if he were to host on his own. Also pointed out how much other companies charges for ownership with limited features and how template companies do not offer it at all.
    2016-04-15 | danny.n
    "Yes lease was signed today - I'd like to see a trial version also I know I pay a monthly fee and will want this at least for a while but while I pay you a monthly fee but if I stop the monthly I assume I still own the right to the website."
    2016-04-15 | danny.n
    SK 5:33pm
    2016-04-14 | danny.n
    Sent an email to see if he signed the lease and if there are any updates. Will call him tomorrow. Was suppose to sign lease today.
    2016-04-14 | danny.n
    SK: 1:23pm
    2016-04-13 | danny.n
    SK: 7:43am
    2016-04-12 | danny.n
    SK: 6:31pm
    2016-04-08 | danny.n
    SK: 4:57am
    2016-04-07 | danny.n
    spoke to dr. he is actually signing the lease next Thur. stated that he has done his research and for sure going with us. told dr if he likes, we can start to expedite and once he signs the lease next Thurs, then he can make payment. He said he will think about it. Very nice. Told him i'll touch base nextFriday. Dr was appreciative of the f/u.
    2016-04-06 | danny.n
    SK: 6:28pm
    2016-04-06 | danny.n
    SK: 10:26am
    2016-04-05 | danny.n
    SK: 6:19pm
    2016-04-05 | danny.n
    SK: 10:19am

    Leave a Comment:




    Initial Contact 
    Leads | 2016-03-25 | Danny | #47592 |

    Called. LM on his cell. Sent him an email intro.


    2016-04-04 | danny.n
    Ask Dr if 8am pst would work. waiting on his response.
    2016-04-04 | danny.n
    "Hey Danny, Sorry I keep missing your calls. A good time to get a hold of me is Thursday mornings. I should be able to answer the phone at that time. I'll call if I don't hear from you. Thanks for your time and sorry about the limited availability. Dr. James Gano"
    2016-04-01 | danny.n
    SK: 2:06pm
    2016-04-01 | danny.n
    called. LM. Sent email.
    2016-03-28 | danny.n
    called.... lm
    2016-03-25 | danny.n
    SK: 1:45pm

    Leave a Comment:




  • Domain Information
    Client Registrar
    Hosts Email
    Alias Info
    Registrar Info

    Milestones
    .360temp.com

    Intro & Gallery URL:
    Site Sucker & 301s:
    Site Username (subdomain):
    Map Domain in Pagely/WP:
    Customizer:
    Additional Pages:
    Review:
    Tutorial:
    Website is Ready:

    Cancelled
    301:
    Other Products:
    Status Cake:
    Live Online:
    Analytics Setup:
    Jetpack Stats Setup:
    Analytics ID:
    Google Account

    Analytics by Client

    Shared Dropbox
    Custom Content
    Please submit a task to create content.
    ADDITIONAL EMAIL TO:

    ADDITIONAL EMAIL TO:

    ADDITIONAL EMAIL TO:

  • FTP / Logins
    Website Location:
    Godaddy / 360 Sites
    Subdomain
    FTP USER

    FTP PW

    Shared Dropbox
    Domain Information
    Exclusivity
    Ownership
    Client Registrar
    Hosts Email
    Website Hacked
    Hacked on:
    Resolved?


    Alias Info
    Registrar Login
    Milestones
    Introduction: 2016-05-26
    Questionnaire:
    Site Download/Site Sucker:
    Temporary Site:
    Concept:
    Approved: 2016-04-29
    Add to Upwork
    Add Developer to Temp Site
    Review: 2016-05-05
    Design # and Download:
    Image Optim: 2016-05-05
    Website is Ready: checked
    Cancelled
    Sitemap, Submissions, 301:
    Update Other Products:
    Status Cake: 2016-06-13
    Live Online: 2016-06-13
    Analytics Setup: 2016-06-13
    Analytics Report or Jetpack Setup: 2016-06-13
    Analytics ID:
    Google Account

    Analytics by Client
    Custom Content
    Ordered Topics: (please submit a separate ticket)
    ADDITIONAL EMAIL TO:


    Additional Recipients:




    Previous Concepts:
    Additional Recipients:

    Message for Client:

    Task for Developers:




    Add new milestone to Upwork.com Add new milestone to Upwork.com
    Add Developer to Temp Site: 360developers 360developers103259
    ADDITIONAL EMAIL TO:



    ADDITIONAL EMAIL TO:

  • MILESTONES
    Website Backup:
    Introduction:
    Questionnaire:
    Concept:
    Approved:
    Developed:
    Sitemap, Submissions, 301:
    Check Other Products:
    Analytics Applied:
    Review:
    DC is Ready:
    DC is Live:
    Cancelled
    Previous Design #

    Previous Site Removed:
    Previous Location:
    Previous Subdomain:
    Godaddy / 360 Sites / 360 Temp

    Previous FTP USER

    Previous FTP PW

    ADDITIONAL EMAIL TO:



    Additional Recipients:
    Attach File(s):


    Previous Concepts:
    Additional Recipients:

    Message for Client:


    Task for Developers:


    Add new milestone to Upwork.com Add new milestone to Upwork.com
    Add Developer to Temp Site: 360developers 360developers103259

    ADDITIONAL EMAIL TO:



    ADDITIONAL EMAIL TO:



  • Video Information
    Added to vendor DB
    Checked for alias
    Placed on site
    Declined (note reason why)
    Cancelled

    COMPANY
    Media Med
    Media Med Integrated
    3D4 Dental
    Optio: register w/client info
    Swarm
  • Facebook
    Account Access:
    Active
    Cancelled
    Google Plus
    Account Access: PIN: F/U: URL: Active
    Cancelled
    Twitter
    Twitter
    Active
    Cancelled

    ADDITIONAL EMAIL TO:



    ADDITIONAL EMAIL TO:




    Facebook
    Google
    Twitter
  • Blog Schedule
    Monthly
    None


    Notes

    After submitting the form, copy + paste the EDIT SUBMISSION URL on the thank you page here:



    Need topics? See a list of topics here.

    Initial Blog DQ
    Social Media Access

    Facebook

    Account Access:
    Active
    Cancelled

    Google Plus

    Account Access:

    PIN:
    F/U:
    URL:
    Active
    Cancelled

    Twitter

    Twitter


    Active
    Cancelled

  • Logo Milestones
    Intro:
    Concept:
    Approval:
    Sent Files:
    File URL: Decline to Use (note reason why):
    Cancelled

    ADDITIONAL EMAIL TO:





    Additional Recipients:



    Previous Concepts:
    Additional Recipients:

    Message for Client:
    Instructions to Place on Website (ticket)
  • Username: Password:
    Reviewed:
    Placed on Website:
    Cancelled


    Send Email Confirmation

    ADDITIONAL EMAIL TO:

    Reviewed:
    Active:
    Cancelled


    Send Email Confirmation

    ADDITIONAL EMAIL TO:

    CSR: Pagely Ticket Created:
    Domain Mapping: DB Search & Replace:
    Active/Completed:
    Cancelled


    Send Email Confirmation

    ADDITIONAL EMAIL TO:

  • Email
    HIPAA
    Regular Email

    Active
    Cancelled

    Inboxes Created:
  • BRC - Reputation Management
    Pending
    Active
    Placed on Site
    Cancelled

  • Marketing




    STEPS
    Ordered:
    Account:
    Waiting for Live Website
    Ad Setup
    Test Ad
    Active
    Paused
    Cancelled
    SEARCH ENGINES
    Adwords
    Yahoo/Bing
    Remarketing
    Display (generic)
    Video
    Mobile
    Other Campaigns (see notes)
    SEO
    Pending
    Monitored by oDesk
    Paused
    Cancelled

    KEYWORDS

  • ORDERED/PAID
    Template



    Website
    2016-04-25
    2016-04-28
    Mobile
    Fluid Responsive
    2016-04-25

    Videos


    Marketing


    Reputation


    Facebook


    Google Plus
    2016-04-25

    Blog


    SEO


    Logo


    SPK

    DC

    Email


    HIPAA Form


    SSL Security


    ADApt


    Others


    360 Plan



    Estimates | 2016-04-25 | Danny | Updated Estimate Ordered

    Custom Silver


    Initial: 2 Payments of $1,499
    Monthly: $78*


    Selected Design

    Pre-Selected Design

    Mobile Responsive

    Matching Design | Auto Dial | Map | Forms

    Ownership

    Own the Custom Design We Create

    Exclusivity

    Design Will Be Exclusive to Your Area

    On-Site Optimization

    Specialty Content | Search Submission

    Educational Library

    Get Access to Hundreds of Articles

    Appointment Alerts

    Multi-Platform (Email, Fax, Text)

    x *1st mo. waived. G+ Listing Inc.

    Regular Price:

    Initial: Payments of
    Monthly:


    Regular Price:

    Initial: Payments of
    Monthly:

    Dr.-James-Gano-Updated

    COMMENTS:

    2016-04-25 | danny.n
    SK: 8:30am
    Estimates | 2016-04-19 | Danny | Updated Estimate Expired

    Custom Silver


    Initial: 2 Payments of $1,499
    Monthly: $78*


    Selected Design

    Pre-Selected Design

    Mobile Responsive

    Matching Design | Auto Dial | Map | Forms

    Ownership

    Own the Custom Design We Create

    On-Site Optimization

    Specialty Content | Search Submission

    Educational Library

    Get Access to Hundreds of Articles

    Appointment Alerts

    Multi-Platform (Email, Fax, Text)

    x *1st month waived

    Regular Price:

    Initial: Payments of
    Monthly:


    Regular Price:

    Initial: Payments of
    Monthly:

    Dr.-Gano-Updated

    COMMENTS:

    2016-04-22 | danny.n
    SK: 5:52pm
    2016-04-22 | danny.n
    sent him an email f/u to see if he received the proposal to get started. he hasn't SK.
    2016-04-20 | danny.n
    touch base with dr. LM.
    Estimates | 2016-04-05 | Danny | Phone Conference Expired

    Silver


    Initial: 2 Payments of $999
    Monthly: $78


    Selected Design

    Pre-Selected Design

    Mobile Responsive

    Matching Design | Auto Dial | Map | Forms

    Exclusivity

    Design Will Be Exclusive to Your Area

    On-Site Optimization

    Specialty Content | Search Submission

    Educational Library

    Get Access to Hundreds of Articles

    Appointment Alerts

    Multi-Platform (Email, Fax, Text)

    x * 30-day Money Back Guarantee. G+ Setup Included

    Regular Price:

    Initial: Payments of
    Monthly:


    Regular Price:

    Initial: Payments of
    Monthly:

    Dr.-James-Gano

    COMMENTS:

    2016-04-18 | danny.n
    called. Dr. Gano to touch base if he got my email response and if he's ready to get started on the project. LM on his voicemail
    2016-04-15 | danny.n
    SK: 4:08pm
    2016-04-15 | danny.n
    SK: 10:44am
    2016-04-15 | danny.n
    called dr to f/u if he got my email clarifying his questions and to get things started.
    2016-04-15 | danny.n
    let dr know the cost to add ownership in the future if needed $1,000. Gave him pointers on the amount of features that is included if we were to host it for him which will be less than if he were to host on his own. Also pointed out how much other companies charges for ownership with limited features and how template companies do not offer it at all.
    2016-04-15 | danny.n
    "Yes lease was signed today - I'd like to see a trial version also I know I pay a monthly fee and will want this at least for a while but while I pay you a monthly fee but if I stop the monthly I assume I still own the right to the website."
    2016-04-15 | danny.n
    SK 5:33pm
    2016-04-14 | danny.n
    Sent an email to see if he signed the lease and if there are any updates. Will call him tomorrow. Was suppose to sign lease today.
    2016-04-14 | danny.n
    SK: 1:23pm
    2016-04-13 | danny.n
    SK: 7:43am
    2016-04-12 | danny.n
    SK: 6:31pm
    2016-04-08 | danny.n
    SK: 4:57am
    2016-04-07 | danny.n
    spoke to dr. he is actually signing the lease next Thur. stated that he has done his research and for sure going with us. told dr if he likes, we can start to expedite and once he signs the lease next Thurs, then he can make payment. He said he will think about it. Very nice. Told him i'll touch base nextFriday. Dr was appreciative of the f/u.
    2016-04-06 | danny.n
    SK: 6:28pm
    2016-04-06 | danny.n
    SK: 10:26am
    2016-04-05 | danny.n
    SK: 6:19pm
    2016-04-05 | danny.n
    SK: 10:19am
    Leads | 2016-03-25 | Danny | Initial Contact


    Initial: Payments of
    Monthly:


    x

    Regular Price:

    Initial: Payments of
    Monthly:


    Regular Price:

    Initial: Payments of
    Monthly:

    COMMENTS:

    2016-04-04 | danny.n
    Ask Dr if 8am pst would work. waiting on his response.
    2016-04-04 | danny.n
    "Hey Danny, Sorry I keep missing your calls. A good time to get a hold of me is Thursday mornings. I should be able to answer the phone at that time. I'll call if I don't hear from you. Thanks for your time and sorry about the limited availability. Dr. James Gano"
    2016-04-01 | danny.n
    SK: 2:06pm
    2016-04-01 | danny.n
    called. LM. Sent email.
    2016-03-28 | danny.n
    called.... lm
    2016-03-25 | danny.n
    SK: 1:45pm