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    → closed
    Ticket: Technical | 2017-12-19 | drshin@diamondorthodontics.com | #111025 |

    Kindly reset password for drshin@diamondorthodontics.com

    2017-12-20 | catherine.c
    emailed Natalie reset to 360_drshin

    Leave a Comment:

    Past Due 
    Accounting | 2017-12-05 | Chandra | #108407 |

    Email past due $78 for web.

    2018-01-25 | chandra.t
    Re-ran CC and payment processed. The account is current.
    2017-12-27 | chandra.t
    LM with front office.

    Leave a Comment:

    domain account change status 
    Notes | 2017-09-05 | Catherine C. | #84904 |

    Hi George & Allison,

    Following up with the domain account change. We are still showing that diamondorthodontics.com is in our pending out account change status. Please accept the transfer to complete this transaction.
    Thank you.

    Leave a Comment:

    Email to Alison requesting gd ID + email 
    Notes | 2017-08-16 | charles.b | #81873 |

    Hello Allison,

    Please provide your Godaddy ID and email associated with the account and we will begin the domain name transfer process.

    2017-08-28 | catherine.c
    completed in ticket #81500
    2017-08-24 | catherine.c
    Emailed follow up.
    2017-08-18 | charles.b
    George Dearborn forwarded email to Allison

    Leave a Comment:

    Domain Transfer Request closed
    Ticket: Technical | 2017-08-10 | Danny | #81500 |

    Please email Allison to initiate transfer to their GoDaddy account. She is aware once she receives the email, she will provide the GoDaddy ID and Email.

    Email Allison: allison.howard@d4c.com

    2017-08-28 | catherine.c
    Customer ID/username: dentistry4children
    Email: George.Dearborn@d4c.com
    transfer initiated, emailed george & allison.
    2017-08-28 | catherine.c
    Email to Allison, cc'd Dr. Shin - we do not have a phone number for Allison:
    Hi Allison,
    Please let me know if you could send the GoDaddy Customer ID and email associated with account to transfer diamondorthodontics.com to Dr. Shin. We have emailed you a few follow ups since your request on August 10 and I believe George Dearborn had forwarded an email to you from us as well.
    Please send us the GoDaddy info and we will initiate the transfer. Thank you.
    2017-08-24 | catherine.c
    Emailed follow up.
    2017-08-18 | charles.b
    George Dearborn forwarded email to Allison
    2017-08-16 | charles.b
    Email sent asking her to provide godaddy ID and email associated with account - in note 81873
    2017-08-14 | danny.n
    responded telling her that ticket was already opened and that someone will reach out to her shortly to initiate. remidned her to contact me to officially close out the acct in the future once it is all situated on their end.
    2017-08-14 | danny.n
    "Danny – thank you for talking to me on Thursday. What information do you need from me to change over ownership of the Diamond Orthodontics domain? Thank you, Allison"

    Leave a Comment:

    Email – Request from Terry and Natalie 
    Notes | 2017-08-09 | charles.b | #81370 |

    Issue:

    We just noticed that Terry and I were added to the team page – http://diamondorthodontics.com/orthodontist-doctor/. Please remove us asap. We are part of the support organization and should not be included on the website.

    Result:
    Hello Natalie,

    You and Terry have been removed from the web page.

    Response from Natalie: Thank you. And I see the other changes have been made as well. Excellent!

    Leave a Comment:

    Team Page – Complete ASAP closed
    Ticket: Website | 2017-08-08 | Belinda | #81282 |

    Please remove Terry and Natalie from the team page.

    Leave a Comment:

    add new homepage slider closed
    Ticket: Website | 2017-08-03 | Catherine C. | #81061 |

    Add this as the first slider on homepage:
    https://www.dropbox.com/s/aewg8lc0d5kzl3o/diamondortho_slider1.jpg?dl=0

    Change text on left side to be editable. Add “Book an Appointment” button below the word “Anything”

    Remove copyright text in bottom left corner.

    2017-08-08 | jessica.c
    Ticket has been completed. Closing ticket.
    2017-08-08 | jessica.c
    Original image uploaded with disclaimer in the bottom left.
    2017-08-08 | jessica.c
    Please have the copyright appear in the bottom left corner.
    2017-08-05 | developerbrijesh
    done please check if you have any changes then tell us
    2017-08-04 | catherine.c
    admin101962
    8k#(nRUC@z!5kxPZby#TkW2d

    FTP:
    diamondorthodontics.com
    U: e1363249781086
    P: FpB#qTsmp5{VX
    2017-08-04 | developerbrijesh
    please provide admin details

    Leave a Comment:

    Update Home Slider closed
    Ticket: Website | 2017-08-03 | Chandra | #80999 |

    Jen from Chemistry Advertising called and left a voicemail regarding updating the Home page slider. I called and spoke with her, she will be sending the image to support@optimized360.com. Please let her know if it works for the space as it has a promotion. 404-267-4449

    2017-08-03 | catherine.c
    replied to Jennifer in email. Banner should work, creating new ticket for update.

    Leave a Comment:

    contact Natalie closed
    Task: Website | 2017-08-01 | Catherine C. | #80889 |

    I did not receive an invoice for the monthly bill. Could you check on that for me please?

    Please email these contacts from email.

    Natalie Copeland
    natalie.copeland@d4c.com
    allison.howard@d4c.com

    Natalie phone: (cell) 678-756-4996 (office) 770-692-1000

    2017-08-02 | chandra.t
    Sent invoice to both emails.

    Leave a Comment:

    add new staff closed
    Ticket: Website | 2017-08-01 | Catherine C. | #80888 |

    Terry Latchman and Natalie Copeland.
    Names added – requested to send photos & bios

    Leave a Comment:

    remove credit card closed
    Task: Website | 2017-07-18 | Catherine C. | #79869 |

    Please remove the current credit card from auto billing the monthly maintenance fee.

    2017-07-21 | chandra.t
    Removed Dr. Daniel Shin from account drshin@diamondorthodontics.com and danielcshin@gmail.com
    2017-07-21 | chandra.t
    Natalie Copeland updated CC via phone (American Express ending in 1079). The first charge is 7/22/17 $78 for web. Updated account and sent Editor instructions.
    2017-07-20 | chandra.t
    Called and spoke to Dr. Shin, he sold his practice to Dr. Terry Latchman terry.latchman@d4c.com 770-692-1000 ext 30054. Emailed Dr. Latchman Transfer of Ownership form and cc'd Dr. Shin.
    2017-07-18 | chandra.t
    Emailed CC update form.

    Leave a Comment:

    change email – jotform closed
    Ticket: Website | 2017-07-18 | Catherine C. | #79868 |

    Please have the messages on “Contact Us” sent to info@diamondorthodontics.com instead of the my email drshin@diamondorthodontics.com

    2017-07-18 | catherine.c
    Ticket has been completed. Closing ticket.
    2017-07-18 | catherine.c
    also changed for testimonials form.

    Leave a Comment:

    Login closed
    Ticket: Other | 2017-03-19 | drshin@diamondorthodontics.com | #71756 |

    I can’t seem to login to edit my webpage using the previously provided username and password. Please help. Thanks

    2017-03-20 | catherine.c
    emailed doctor password.

    Leave a Comment:

    Hours closed
    Ticket: Website | 2017-03-19 | drshin@diamondorthodontics.com | #71755 |

    Please change the hours of operation to the following at the bottom of the main page

    Mon: 8:30-5:00
    Tues:8:30-5:00
    Wed: 2:30-5:00
    Thur:8:30-5:00
    Friday: Select Days

    Thank you

    2017-03-20 | sanjay.d
    Ticket has been completed. Closing ticket.
    2017-03-20 | sanjay.d
    Email Dr, Ticket has been completed.

    Leave a Comment:

    Contact Daniel closed
    Task: Other | 2017-01-09 | Jan S. | #66762 |

    Inquiry regarding hosting the website himself. Please contact him as soon as you are available.

    2017-01-09 | danny.n
    Ticket has been completed. Closing ticket.
    2017-01-09 | danny.n
    found the email and it clearly shows that I had responded to dr stating that ownership was not included with the other company cause they offer template so i would not have offered it with the pricing. I only match and beat their pricing with a better product.
    2017-01-09 | danny.n
    spoke to dr. Dr wants to know how it works if he was to host on his own. no final decisions yet but just exploring his options since he is not making much changes/modification. Explained to dr how hosting works and how he will need to buy hosting on his own which is relatively the same but less support. Told dr he doesn't have ownership which dr thought but i told him tat I will need to review. Dr was very cool about it stating that he thought cause that was 1 of the selling pts why he went with us over the other. Told him that ownership is a feature we are able to offer cause our designs are custom from scratch but I recall revising to match the other company in pricing and feature but will review if this ownership feature was included. Dr was very appreciative and will look forward to my email confirmation. He will also review his email records too.

    Leave a Comment:

    Alias closed
    Task: Technical | 2016-12-29 | Chandra | #66190 |

    Please set baltimorebraces.com as an alias for diamondorthodontics.com

    2017-01-05 | belinda.t
    Called Godaddy, reset the DNS and forwarding worked. Completed, closing task.
    2017-01-05 | belinda.t
    DNS1.NAME-SERVICES.COM DNS2.NAME-SERVICES.COM DNS3.NAME-SERVICES.COM DNS4.NAME-SERVICES.COM DNS5.NAME-SERVICES.COM
    2017-01-04 | rod.l
    Belinda when i try to forward these I get a error on Godaddy, how should i proceed? All these have their nameservers elsewhere.
    2016-12-30 | rod.l
    Unable to do forward. Nameservers are controlled by a 3rd party. Should I reset the nameservers?

    Leave a Comment:

    Alias Domain Increase Email Sent 
    Notes | 2016-11-22 | Justin | #63824 |

    1 additional, need to forward to main $25/y

    2016-12-29 | chandra.t
    Set to charge 12/31/16.

    Leave a Comment:

    web edits closed
    Ticket: Website | 2016-08-29 | Catherine C. | #58090 |

    1) Change the city from “Pikesville” to “Baltimore” for our office address
    2) Change our hours on Fridays from “TBD” to “By Appointment”

    2016-08-29 | catherine.c
    Ticket has been completed. Closing ticket.

    Leave a Comment:

    mobile issue closed
    Ticket: Website | 2016-07-15 | Catherine C. | #55229 |

    Some people on Apple iOS are having issues with the menu button on our mobile site. When they hit the button it is not showing a dropdown menu. Kindly look into this and let me know.

    2016-08-11 | catherine.c
    It appears to be working now. Thank you.
    2016-08-10 | developerbrijesh
    i had check this site in iPhone, android and all browsers here is everything fine i didn't find any issue.
    2016-08-09 | catherine.c
    I am not able to send you screenshot since the menu will not appear.
    Load the site on your mobile. Scroll down the homepage, then click on the menu button, the menu will not display. It will only display when you click on the menu button after the site loads for the first time.
    Please let me know if you will need more details. Please also fix as soon as possible. Thank you.
    2016-07-18 | developerbrijesh
    i have checked in iPhone and android i am not gating this issue please share the screenshot.
    2016-07-15 | catherine.c
    First time website loads, menu is ok. After closing menu, list of submenu is hidden behind contact info. Please adjust. Thank you.

    Leave a Comment:

    transfer email accts from Sesame to us closed
    Task: Technical | 2016-06-13 | Catherine C. | #53034 |

    transfer 4 email accts.

    1) drshin@diamondorthodontics.com
    pw: Terry!!!111
    2) info@diamondorthodontics.com
    pw: diamond123
    3) jenny16@diamondorthodontics.com
    pw:hollywood
    4) jenm@diamondorthodontics.com
    pw:gert

    2016-06-14 | catherine.c
    Replied to dr.
    Hi Dr. Shin,

    It turns out that Sesame does not support transferring old emails out of your account. In this case, you would need to retrieve the emails using a third party software. Unfortunately, we don't support third party software but we can provide a support link that can guide you through the process.

    Please use this link to set up an email application and move your emails to GoDaddy. If you have an IT person at your office, he/she would be the best resource for further help.

    https://www.godaddy.com/help/thunderbird-set-up-your-workspace-email-4878

    Thank you.
    2016-06-13 | catherine.c
    Emailed Dr. Shin - how did he access old Sesame emails.
    2016-06-13 | catherine.c
    Contacted Sesame several times. Stated would not be able to provide .EML file requested by GoDaddy to move over Dr.'s old emails to GoDaddy. Dr. does not use outlook, this would be another option to save emails and transfer.

    Leave a Comment:

    email changes closed
    Ticket: Website | 2016-06-07 | Catherine C. | #52714 |

    1. Please add this Social media consent form to our site. Also, what is the SMTP sever for our email addresses? Thank you.

    2. The link the Google Reviews is now going to our Google+ site instead of the actual Google Review page. It was working before. Please have this addressed as well. Thank you.

    2016-06-13 | catherine.c
    Reviews link in top menu should be go:
    https://www.google.com/#q=Diamond%20Orthodontics&ludocid=2332454252456518450&lrd=0x0:0x205e8ac8e4852332,1

    G+ link goes to: https://plus.google.com/+DiamondOrthodonticsBaltimore
    2016-06-13 | catherine.c
    Ticket has been completed. Closing ticket.
    2016-06-13 | catherine.c
    Use this for G+:
    https://www.google.com/#q=Diamond%20Orthodontics&ludocid=2332454252456518450&lrd=0x0:0x205e8ac8e4852332,1
    2016-06-07 | catherine.c
    waiting to confirm G+ page.

    Leave a Comment:

    mobile – top menu make fixed closed
    Task: Website | 2016-05-27 | Catherine C. | #52077 |

    on homepage for mobile site, please make top menu fixed.

    2016-05-31 | catherine.c
    thank you.
    2016-05-29 | developerbrijesh
    done

    Leave a Comment:

    3rd slide text closed
    Task: Website | 2016-05-25 | Catherine C. | #51927 |

    On smaller screens and mobile site, 3rd slider picture text & book appointment button not displaying properly. Please adjust.

    2016-05-26 | catherine.c
    thank you.
    2016-05-26 | developerbrijesh
    Done

    Leave a Comment:

    Office tour photos closed
    Task: Website | 2016-05-25 | Catherine C. | #51926 |

    http://diamondorthodontics.com/office-tour/

    On mobile, office tour photo #2, 4, 6 shows sideways. Please adjust.

    2016-05-31 | catherine.c
    thank you.
    2016-05-30 | developerbrijesh
    Done
    2016-05-27 | catherine.c
    Please update. Thank you.

    Leave a Comment:

    Office tour photos closed
    Tasks | 2016-05-25 | Catherine C. | #51925 |

    http://diamondorthodontics.com/office-tour/

    On mobile, office tour photo #2, 4, 6 shows sideways. Please adjust.

    2016-05-25 | catherine.c
    Please ignore. See next task.

    Leave a Comment:

    Email Pwds 
    Notes | 2016-05-24 | Catherine C. | #51830 |

    1) drshin@diamondorthodontics.com
    pw: Terry!!!111
    2) info@diamondorthodontics.com
    pw: diamond123
    4) jenm@diamondorthodontics.com
    pw:gert123

    Leave a Comment:

    top blue drop down menu closed
    Task: Website | 2016-05-24 | Catherine C. | #51824 |

    Please move top menu links to the left. Contact link should line up closer to phone number.

    2016-05-25 | catherine.c
    thank you.
    2016-05-24 | developerbrijesh
    Done

    Leave a Comment:

    add form & web edits closed
    Ticket: Website | 2016-05-24 | Catherine C. | #51822 |

    Please add this medical history form (in email) under the patient forms link. Also, on my desktop I’m still seeing the top menu in two lines. “Contact” shows up on a separate line rather than all of the top menus on the same line. Can you look at correcting this? Thanks so much.

    2016-05-25 | catherine.c
    fixed.
    2016-05-24 | catherine.c
    form updated. waiting on brijesh fix top menu.

    Leave a Comment:

    map in footer – desktop & mobile closed
    Task: Website | 2016-05-19 | Catherine C. | #51566 |

    Please adjust map in footer. It covers the flag image on mobile and spacing is off on desktop.

    2016-05-24 | catherine.c
    thank you.
    2016-05-20 | developerbrijesh
    Done
    2016-05-20 | catherine.c
    mobile footer looks good. there is a dark blue line going up and down to left of map on desktop. Please remove line.
    2016-05-19 | developerbrijesh
    Done

    Leave a Comment:

    mobile edits closed
    Task: Website | 2016-05-17 | Catherine C. | #51351 |

    Mobile site:

    1. Click on the menu button on the homepage page – can’t scroll down to see all of the links. Sometimes menu bar won’t appear. Please adjust so it can be viewed.

    2. Fix photo next to testimonial on homepage. Stretched out on mobile view.

    3. OfficeTour page – http://diamondorthodontics.com/office-tour/
    Some photos are rotated sideways on mobile.

    2016-05-19 | catherine.c
    For Office Tour, picture #2, 4, 6 are rotated sideways in the slide show.

    I checked the blue menu bar on homepage. It is wider than the iPhone screen. Please fix.
    2016-05-19 | developerbrijesh
    All Task is done but on the office tour page here is everything fine. please more elaborate. thanks
    2016-05-18 | catherine.c
    I emailed screens from doctor. Please refer to them to see Android view.

    Leave a Comment:

    Comp.Of Tickets& product intro. emailed 
    Notes | 2016-05-17 | Alec J. | #51330 |

    Leave a Comment:

    Gallery Post closed
    Task: Other | 2016-05-16 | Danny | #51285 |

    please create. thxx

    2016-05-17 | catherine.c
    post created.
    http://optimized360.com/?p=16251&preview=true

    Leave a Comment:

    Email: Website is Live 
    Design | 2016-05-16 | Catherine C. | #51282 |

    Hello Dr. Daniel Shin,

    Congratulations! Your website (diamondorthodontics.com) is now live and visible to the public.

    We strongly encourage you to further customize your site by logging into Control Panel and using the website editor. If you have any questions and/or concerns, please let us know.

    LOGGING INTO CONTROL PANEL

    Your username: drshin@diamondorthodontics.com

    Your password: 360_drshin

    MAKING CHANGES

    If you would like to make any changes to your website, you can do so by logging into Control Panel and clicking on “Edit Your Website.” You may add/remove/edit/upload any pages that you may wish. The online editor is available to you 24/7 and we welcome any questions regarding how to use it.

    Thank you!

    Leave a Comment:

    Site Live: SEO Items closed
    Task: Website | 2016-05-16 | Catherine C. | #51281 |

    1. Add domain(s) to statuscake.com
    2. Create Google Analytics account: setup, add to WP, setup report, update CP (all associated fields)

    Leave a Comment:

    Update Robots File/301 closed
    Task: Website | 2016-05-16 | Catherine C. | #51280 |

    1. Add the following lines to the end of the robots.txt file:

    User-agent: ia_archiver
    Disallow: /

    FLUSH CACHE in wordpress after the changes have been made.

    2. Complete 301 Redirects from previous site

    3. Compress theme images and uploads folder.

    2016-05-17 | catherine.c
    done. no 301s.

    Leave a Comment:

    ready go live – working with Sesame 
    Notes | 2016-05-11 | Catherine C. | #51023 |

    Dr. Shin ok to go live. Emailed dr. & Stephanie Evans at Sesame. She needs approval from dr. for domain transfer.

    Leave a Comment:

    email changes closed
    Task: Website | 2016-05-10 | Catherine C. | #50905 |

    Home Page:
    1) On top menu bar remove the “Reviews” page and change the font so that all the links show on one line. Currently, “Contacts” appear on its own on the second line

    2) Remove the twitter link and logo on the bottom of the page and add instagram logo and link instead to both top and bottom. Links for the social medial are below:
    Google Plus: google.com/+DiamondOrthodonticsBaltimore
    Facebook: facebook.com/DiamondOrthodontics
    Instagram: instagram.com/diamondorthodontics

    3) Correct Office Hours
    Tuesday: 8:15-5:00pm
    Friday: TBD

    4) Add the following patient review:
    “Dr. Shin has provided nothing but absolutely outstanding orthodontic care. He has proven that providing dental care is more than a science-it is an art he is actively perfecting. I appreciate his professional opinion and ability to transform my teeth so beautifully!”

    Doctor Shin Bio Page:
    1) Get rid of two brackets before the word “After” in the second paragraph. This appears to be a typing error.

    Educational Content Page.
    1) Please add the following contents from your library: “When is the best time to consult an orthodontist.”(ID:5794)
    “Clear Correct” (ID:5494)
    All the videos for Orthodontic Conditions & Orthodontic Treatment

    Email:Add the following email accounts. These are currently active adddresses.
    1) drshin@diamondorthodontics.com
    2) info@diamondorthodontics.com
    3) jenny16@diamondorthodontics.com
    4) jenm@diamondorthodontics.com

    I am currently working on the hardcopy patient forms, but is it possible to do an electronic form as well that gets emailedl to our account such as this one below:

    https://patient-portal-prd-cluster-3.sesamecommunications.com/nkravitz/ohhf

    2016-05-11 | catherine.c
    Edits completed. Requested acct info for sesame to transfer over email accts. CC'd Danny in email for dr's questions about dental videos & form.

    Leave a Comment:

    Email: Your Website is Ready 
    Custom Ready | 2016-05-04 | Catherine C. | #50571 |

    Hello Dr. Daniel Shin,

    Thank you again for working together with me on designing your website. Your website is currently password protected and is not viewable to the public until you approve to do so. To view your site you will need to first login to your control panel. Please follow the instructions below to do so:

    LOGGING IN

    Login via your member login page: www.360controlpanel.com

    Username: drshin@diamondorthodontics.com
    Password: 360_drshin

    MAKING CHANGES

    If you would like to make any changes to your website, you can do so by logging into Control Panel and clicking on “Edit Your Website.” You may add/remove/edit/upload any pages that you may wish. The online editor is available to you 24/7 and we welcome any questions regarding how to use it.

    Thank you and let me know if you have any questions!

    2016-05-05 | catherine.c
    Edits complete and emailed doctor. Waiting for his content.
    2016-05-05 | catherine.c
    Remove twitter & yelp icon. Dr. will send FB & G+ links.
    2016-05-05 | catherine.c
    Edits:
    - Our Team : 2 sub menus = Meet the Doctor, Meet the Team
    - Education : Add "What is a Board Certified ABO?" first bullet link - link to https://www.americanboardortho.com/general-public/what-is-a-board-certified-orthodontist/
    - Make ABO logo larger on homepage
    - Footer - add Veteran's logo
    - Office Hr:
    Mon 8:30-5
    Tue 8:15-5
    Wed 8:30-5
    Thur 8:30-5
    Fri - Sun Closed

    - Upload office photos
    - Send doctor education library site
    - Remove first "complimentary" word on homepage intro
    - Dr. moving over domain & all emails to us. He mentioned following emails but will decide if want to have more than 5 emails.
    info@diamondorthodontics.com
    drshin@diamondorthodontics.com
    dariac@diamondorthodontics.com
    jenny16@diamondorthodontics.com
    jenm@diamondorthodontics.com
    nmesropov@diamondorthodontics.com
    rcs2005@diamondorthodontics.com
    bbentley@diamondorthodontics.com
    tamos@diamondorthodontics.com

    Waiting for doctor to send:
    - New quote for homepage
    - Additional reviews
    - patient forms

    Leave a Comment:

    inner pages menu closed
    Task: Website | 2016-05-04 | Catherine C. | #50569 |

    Please make top menu always visible for all inner page.

    2016-05-05 | catherine.c
    thank you.
    2016-05-05 | developerbrijesh
    done

    Leave a Comment:

    fix menu closed
    Task: Website | 2016-05-02 | Catherine C. | #50178 |

    Please fix sub menu. When rolled over, links can not be click. Also, please adjust right margins of sub menus. See Orthodontics menu for example. Thank you.

    2016-05-04 | catherine.c
    Thank you.
    2016-05-04 | developerbrijesh
    Done
    2016-05-03 | catherine.c
    Please fix rollover issue. Right margin space has been fixed. Thank you.

    Leave a Comment:

    Content received from Dr. Shin closed
    Tasks | 2016-04-28 | Catherine C. | #49920 |

    – can you please have the ABO seal placed at the top of the homepage.

    – 4 images sent in email for slider. Please replace the current photo with these. Have them cycle through beginning with the smiling lady photo.

    – shared google drive folder titled “Web Design – Invitation to collaborate” – see email 4/12

    2016-05-03 | catherine.c
    content added to site for review.
    2016-04-28 | catherine.c
    Below are links to the patient login and doctor login that will need to be incorporated with a button into the front page of our website. This is a service that we have with orthosesame that allows patients to pay for our services online.

    Patient Login link
    https://patient-portal-prd-cluster-3.sesamecommunications.com/odiamond/index.html

    Doctor Login Link
    https://member-dashboard-prd-cluster-3.sesamecommunications.com/cgi/si_si_login.cgi?username=odiamond

    Leave a Comment:

    Sent to Development 
    Design | 2016-04-18 | Catherine C. | #49263 |

    Leave a Comment:

    Very Final Draft – doctor approved through email closed
    Task: Other | 2016-04-18 | Catherine C. | #49260 |

    A few design adjustments made after review with Belinda. No changes in layout for doctor’s final draft.

    Leave a Comment:

    Draft Submitted 
    Concepts | 2016-04-13 | Catherine C. | #48953 |

    Hello Dr. Daniel Shin,

    Here is the revised version of the draft that you chose. I have also included an inner page to show the menu that pops up when page is scrolled. Please review and provide us your feedback. Thank you.

    Leave a Comment:

    Draft Submitted 
    Concepts | 2016-04-06 | Catherine C. | #48470 |

    Hello Dr. Daniel Shin,

    Here are the 2 drafts with an adjusted menu at the top. The menu bar will only display when the user starts scrolling down the page. When the user first sees the page, the area starting with white will display. Hope you can visualize the idea here. Let me know what you think about the menu bar with these designs.

    Thank you!

    Leave a Comment:

    Draft Submitted 
    Concepts | 2016-03-31 | Catherine C. | #47944 |

    Hi Dr. Daniel Shin,

    Attached are the designs we came up with based on the feedback from you and your questionnaire. We have one design that is slightly different than the ideas you gave us, but feel free to provide us your feedback.

    I will email you these design concepts as well in case you don’t receive this message.

    Please review these designs and let us know what you think. Thank you!

    Leave a Comment:

    add logo to homepage closed
    Tasks | 2016-03-30 | Catherine C. | #47844 |

    from dr. shin email..logo attached:
    I am also working on some content I would like on the website. In the meantime can you please have the ABO seal placed at the top of the homepage. Thank you.

    2016-05-04 | catherine.c
    logo added. closing.
    2016-03-30 | catherine.c
    in design folder 1402 > assets.

    Leave a Comment:

    Design Notes 
    Notes | 2016-03-23 | Catherine C. | #47484 |

    – Likes http://www.themodernsmile.com/ and http://www.kravitzorthodontics.com/

    likes white background with shades of blue from logo and old site.

    – keep everything clean, no clutter, no designs.

    – He will send some photos for slider, ie. town scenery, baltimore city scenes.

    2016-04-16 | catherine.c
    Draft Approved!
    2016-04-14 | catherine.c
    Last edit, waiting for confirm. Emailed & left message at office.
    2016-04-07 | catherine.c
    emailed and left voicemail. Waiting for written approval to go ahead with development.
    2016-04-04 | catherine.c
    From dr.:
    With the soirvine website I just like how there's a main menu at the top but it also allows you to scroll down the page and see all of the important information about the practice. It's great for mobile as you don't need to click to find the pertinent information.
    2016-04-01 | catherine.c
    Feedback from dr.
    Let me talk to my staff and see what we decide collectively. I actually like both layouts. Can you also take a look at this site: www.soirvine.com I just like the flow of this site, especially on mobile.

    responded asking what he likes for features in www.soirvine.com.
    2016-03-29 | catherine.c
    use design in dropbox:
    1322 - northpark

    Leave a Comment:

    DQ Submission 
    Design | 2016-03-22 | Marvin A. | #47318 |

    Your Name Daniel C. Shin
    Desired Domain(s) diamondorthodontics.com

    Practice Address (as you would like for it to appear on your website) Street Address: 2835 Smith Ave. Suite B
    Street Address Line 2: The Atrium
    City: Baltimore
    State / Province: MD
    Postal / Zip Code: 21209
    Country: United States

    Practice Telephone (410) 486-3636

    E-mail for Patients: info@diamondorthodontics.com

    Please select features you would like to have on your website.
    Social Media
    Services Badges
    Contact Form
    Memberships

    Color 1 #204188
    Color 2 #cbf8fb
    Color 3 #1082da

    Ethnicity
    Caucasian
    Hispanic
    Asian
    African American

    Age Group
    Children
    Teen
    Young Adult
    Middle Age

    Demographic
    Working Class
    Business Professional
    Free-for-Service

    Choose Your File(s) DO-01-high-resolution.png

    Please have my designer call me to discuss further details.
    Comments for Your Designer I will have photos of myself and my staff soon. We are also working on our bios.

    2016-03-22 | marvin.a
    Fyi

    Leave a Comment:

    Email: Welcome! Get Started On Your Design 
    Design | 2016-03-21 | Catherine C. | #47274 |

    Hello Dr. Daniel Shin,

    Welcome to Optimized360!

    My name is Catherine and I will be the designer working with you every step of the way, starting from concept to going live! I had a quick meeting with Danny this afternoon to discuss your account and review the notes you initially had.

    Please take a few minutes to fill out our design questionnaire below. This will help me get your ideas for the design style you had in mind.

    *Please Login to Control Panel (www.360controlpanel.com)
    *(Feel free to contact me if you need any assistance logging in)

    Your username: drshin@diamondorthodontics.com
    Your password: 360_drshin

    You can find the Design Questionnaire in the green welcome box section after you log in.

    Once I receive your questionnaire, I will give you a call to go over the answers and talk more about the design you had in mind. At this time, if you see any sites that you like, even ones not in our gallery, feel free to email me at catherine.c@optimized360.com so that I can take a look before our call.

    I look forward to working on this design with you.

    Leave a Comment:

    Website Design (New Design Project) closed
    Task: New Project | 2016-03-21 | Danny | #47210 |

    – Dr. Daniel Shin (orthodontist)
    – Web Makeover

    – please confirm domain name and practice. I believe he bought this practice over. don’t see Dr. Shin’s name reference on here. It is possible he was at this practice and will be opening up a new one so please double check.
    – 301 redirects.

    2016-03-23 | catherine.c
    left voicemail. will try reach him earlier tomorrow.
    2016-03-22 | catherine.c
    left dr. message with front desk and emailed his gmail acct to set up time to discuss.
    2016-03-22 | danny.n
    Catherine, I see that he filled out the online DQ last night. please reach out to the client to discuss over the phone.
    2016-03-21 | catherine.c
    left voicemail & emailed intro letter.
    2016-03-21 | marvin.a
    Catherine, please reach out to this client today. Send a DQ via CP and email.

    Leave a Comment:

    Website Design (New Order) closed
    Task: Accounting | 2016-03-21 | Danny | #47207 |

    Website: $1,500* + $78/m**
    * 3 pymts of $500
    ** 1st 4 monhts waived
    Matching & beating “first.dentist” proposal

    dr.-daniel-shin
    2016-03-28 | chandra.t
    Doctor updated CC via fax (Visa ending in 3158). Charged.
    2016-03-23 | chandra.t
    CC did not process, emailed doctor.
    2016-03-22 | danny.n
    dr electronically ordered online this morning entering cc Visa ending in -3158 exp 2/19
    2016-03-21 | danny.n
    Chan, dr stated in the email he will call to provide cc over the phone.

    Leave a Comment:

    Revised Proposal 
    Estimates | 2016-03-16 | Danny | #46976 |

    This is to match and beat First.Dentst . was going with this company but got dr to change his mind. Also going agressive to close out week to reach weekly quota

    2016-03-21 | danny.n
    "Danny, Sorry it took so long to get this back to you. My weekdays are completely occupied with just patient care. I've attached the form you requested and I can get you the credit credit information by phone. Let me know how we can started."
    2016-03-18 | danny.n
    clarified how the appt alerts work along with their practice management software
    2016-03-18 | danny.n
    "Danny, Couple questions: 1) In your proposal it indicates Appointment Alerts. Does your system integrate with our software, OrthoChart management system? If not, how does it work? 2) Do you also do the setup for Facebook and other social media pages to match the website design scheme? Sorry about all the questions. Thanks."
    2016-03-16 | danny.n
    SK: 5:07pm
    2016-03-16 | danny.n
    "Danny, Thanks Danny. I'll look over it and get this back to you."
    2016-03-16 | danny.n
    "Danny, Please provide me with a detailed quote and contract for your web design service similiar to the one I had sent you from another company so that I can review and make a decision. Thanks."

    Leave a Comment:

    introduction package & proposal mailed 
    Notes | 2016-02-29 | Alec J. | #45977 |

    Leave a Comment:

    Initial Contact 
    Estimates | 2016-02-29 | Danny | #45963 |

    Called. Transferred to Dr. Dr asked to send info because he is in middle of a few patients. Dr will contact me. Stated he wants pricing for the Custom from Scratch Package/s. Sent dr info for Gold & Platinum

    Dr.-Daniel-Shin
    2016-03-14 | danny.n
    SK 4:49am
    2016-03-11 | danny.n
    SK: 3:00pm
    2016-03-10 | danny.n
    called to touch base with Dr. Dr stated that he hasn't made a decision yet and didn't have much time to think bc he's been quite busy lately. He did see the comparison that I had pointed out which was the hidden discrepency with that company and appreciate it. Asked about emails whcih I assured it will stay the same and transferred. Also inquired about hipaa email. Quoted him $20/m per email account, gave overview of how it works through office365. Overall, dr stated he will stay in touch, told him i'll touch base via email next week and he will email with more questions if he has. very nice.
    2016-03-10 | danny.n
    SK 10:19am
    2016-03-09 | danny.n
    SK 3:26pm
    2016-03-09 | danny.n
    SK: 12:08pm
    2016-03-08 | danny.n
    offered dr $1,500 + $78/m. This is to match & beat their $1,650 offer for custom design. Monthly i can not reduce. Pointed out to him all the sections on their contract that stipulates additional cost and limitations.
    2016-03-08 | danny.n
    proposal did show 3 payments of $550 ($1650) for custom from scratch design but NO OWNERSHIP. Monthly fees is for basic hosting (no updates). Updates are charged hourly.
    2016-03-08 | danny.n
    "Danny, Attached is the proposal. Monthly hosting is $16. No other monthly fees. Let me know. "
    2016-03-08 | danny.n
    asked dr to send over their proposal for me to review
    2016-03-08 | danny.n
    "Hi Danny, Thanks so much for your response. I had actually gotten a quote from a company called First.Dentist and they create custom websites at a far lower price point and lower monthly maintenance fees. The website development costs were around $1600 and the monthly maintenance fees were only $16/month. Let me know if this is a price that you're able to match or beat. "
    2016-03-07 | danny.n
    SK - 3:41pm
    2016-03-07 | danny.n
    Called. spoke to dr. Still hasn't reviewed it. Asked to call back towards end of the week.
    2016-03-04 | danny.n
    SK 3:41 yest
    2016-03-02 | danny.n
    sidekicked 5:52am
    2016-03-01 | danny.n
    "Ok got it. Thank you."
    2016-03-01 | danny.n
    sidekicked a few times today
    2016-03-01 | danny.n
    responded to dr stating that it was sent which I saw. I resent it to dr and also fwded original email.
    2016-03-01 | danny.n
    "Danny, You didn't send me any price quotes for the website build and for hosting and other costs. Please let me know. Thanks "
    2016-03-01 | danny.n
    "Quick question. Is your website design based on wordpress?"
    2016-03-01 | danny.n
    told dr i will touch base in a few days.
    2016-03-01 | danny.n
    "I got it. thanks."
    2016-02-29 | danny.n
    sidekicked 11:29am

    Leave a Comment:

  • Domain Information
    Client Registrar
    Hosts Email
    Alias Info
    Registrar Info

    Milestones
    .360temp.com

    Intro & Gallery URL:
    Site Sucker & 301s:
    Site Username (subdomain):
    Map Domain in Pagely/WP:
    Customizer:
    Additional Pages:
    Review:
    Tutorial:
    Website is Ready:

    Cancelled
    301:
    Other Products:
    Status Cake:
    Live Online:
    Analytics Setup:
    Jetpack Stats Setup:
    Analytics ID:
    Google Account

    Analytics by Client

    Shared Dropbox
    Custom Content
    Please submit a task to create content.
    ADDITIONAL EMAIL TO:

    ADDITIONAL EMAIL TO:

    ADDITIONAL EMAIL TO:

  • FTP / Logins
    Website Location:
    Godaddy / 360 Sites
    Subdomain
    FTP USER

    FTP PW

    Shared Dropbox
    Domain Information
    Exclusivity
    Ownership
    Client Registrar
    Hosts Email
    Website Hacked
    Hacked on:
    Resolved?


    Alias Info
    Registrar Login
    Milestones
    Introduction: 2016-03-21
    Questionnaire: 2016-03-22
    Site Download/Site Sucker:
    Temporary Site: 2016-03-28
    Concept: 2016-04-14
    Approved: 2016-04-16
    Add to Upwork
    Add Developer to Temp Site
    Review:
    Design # and Download:
    Image Optim:
    Website is Ready: checked
    Cancelled
    Sitemap, Submissions, 301:
    Update Other Products:
    Status Cake: 2016-05-16
    Live Online: 2016-05-16
    Analytics Setup: 2016-05-16
    Analytics Report or Jetpack Setup: 2016-05-16
    Analytics ID:
    Google Account

    Analytics by Client
    Custom Content
    Ordered Topics: (please submit a separate ticket)
    ADDITIONAL EMAIL TO:


    Additional Recipients:




    Previous Concepts:
    Additional Recipients:

    Message for Client:

    Task for Developers:




    Add new milestone to Upwork.com Add new milestone to Upwork.com
    Add Developer to Temp Site: 360developers 360developers103259
    ADDITIONAL EMAIL TO:



    ADDITIONAL EMAIL TO:

  • MILESTONES
    Website Backup:
    Introduction:
    Questionnaire:
    Concept: 2016-04-14
    Approved:
    Developed:
    Sitemap, Submissions, 301:
    Check Other Products:
    Analytics Applied:
    Review:
    DC is Ready:
    DC is Live:
    Cancelled
    Previous Design #

    Previous Site Removed:
    Previous Location:
    Previous Subdomain:
    Godaddy / 360 Sites / 360 Temp

    Previous FTP USER

    Previous FTP PW

    ADDITIONAL EMAIL TO:



    Additional Recipients:
    Attach File(s):


    Previous Concepts:
    Additional Recipients:

    Message for Client:


    Task for Developers:


    Add new milestone to Upwork.com Add new milestone to Upwork.com
    Add Developer to Temp Site: 360developers 360developers103259

    ADDITIONAL EMAIL TO:



    ADDITIONAL EMAIL TO:



  • Video Information
    Added to vendor DB
    Checked for alias
    Placed on site
    Declined (note reason why)
    Cancelled

    COMPANY
    Media Med
    Media Med Integrated
    3D4 Dental
    Optio: register w/client info
    Swarm
  • Facebook
    Account Access:
    Active
    Cancelled
    Google Plus
    Account Access: PIN: F/U: URL: Active
    Cancelled
    Twitter
    Twitter
    Active
    Cancelled

    ADDITIONAL EMAIL TO:



    ADDITIONAL EMAIL TO:




    Facebook
    Google
    Twitter
  • Blog Schedule
    Monthly
    None

    Notes

    After submitting the form, copy + paste the EDIT SUBMISSION URL on the thank you page here:



    Need topics? See a list of topics here.

    Initial Blog DQ
    Social Media Access

    Facebook

    Account Access:
    Active
    Cancelled

    Google Plus

    Account Access:

    PIN:
    F/U:
    URL:
    Active
    Cancelled

    Twitter

    Twitter


    Active
    Cancelled

  • Logo Milestones
    Intro:
    Concept:
    Approval:
    Sent Files:
    File URL: Decline to Use (note reason why):
    Cancelled

    ADDITIONAL EMAIL TO:





    Additional Recipients:



    Previous Concepts:
    Additional Recipients:

    Message for Client:
    Instructions to Place on Website (ticket)
  • Username: Password:
    Reviewed:
    Placed on Website:
    Cancelled

    Send Email Confirmation

    ADDITIONAL EMAIL TO:

    Reviewed:
    Active:
    Cancelled

    Send Email Confirmation

    ADDITIONAL EMAIL TO:

    CSR: Pagely Ticket Created:
    Domain Mapping: DB Search & Replace:
    Active/Completed:
    Cancelled

    Send Email Confirmation

    ADDITIONAL EMAIL TO:

  • Email
    HIPAA
    Regular Email

    Active
    Cancelled

    Inboxes Created:
  • BRC - Reputation Management
    Pending
    Active
    Placed on Site
    Cancelled

  • Marketing




    STEPS
    Ordered:
    Account:
    Waiting for Live Website
    Ad Setup
    Test Ad
    Active
    Paused
    Cancelled
    SEARCH ENGINES
    Adwords
    Yahoo/Bing
    Remarketing
    Display (generic)
    Video
    Mobile
    Other Campaigns (see notes)
    SEO
    Pending
    Monitored by oDesk
    Paused
    Cancelled

    KEYWORDS

  • ORDERED/PAID
    Template



    Website
    2016-03-21
    2016-03-28
    Mobile
    Fluid Responsive
    2016-03-21

    Videos


    Marketing


    Reputation


    Facebook


    Google Plus


    Blog


    SEO


    Logo


    SPK

    DC

    Email


    HIPAA Form


    SSL Security


    ADApt


    Others


    360 Plan



    Estimates | 2016-03-16 | Danny | Revised Proposal Ordered

    Custom Design

    Initial: 3 Payments of $500*
    Monthly: $78**

    Full Custom Design

    Designed from Scratch

    Mobile Responsive

    Matching Design | Auto Dial | Map | Forms

    Exclusivity

    Design Will Be Exclusive to Your Area

    Premium SEO

    Analytics | Geo-Targeting | Meta Tags

    Educational Library

    Get Access to Hundreds of Articles

    Appointment Alerts

    Multi-Platform (Email, Fax, Text)

    x * Matching/Beat first.dentist proposal. * 1st 4 monthly fees waived

    Regular Price:

    Initial: Payments of
    Monthly:


    Regular Price:

    Initial: Payments of
    Monthly:

    COMMENTS:

    2016-03-21 | danny.n
    "Danny, Sorry it took so long to get this back to you. My weekdays are completely occupied with just patient care. I've attached the form you requested and I can get you the credit credit information by phone. Let me know how we can started."
    2016-03-18 | danny.n
    clarified how the appt alerts work along with their practice management software
    2016-03-18 | danny.n
    "Danny, Couple questions: 1) In your proposal it indicates Appointment Alerts. Does your system integrate with our software, OrthoChart management system? If not, how does it work? 2) Do you also do the setup for Facebook and other social media pages to match the website design scheme? Sorry about all the questions. Thanks."
    2016-03-16 | danny.n
    SK: 5:07pm
    2016-03-16 | danny.n
    "Danny, Thanks Danny. I'll look over it and get this back to you."
    2016-03-16 | danny.n
    "Danny, Please provide me with a detailed quote and contract for your web design service similiar to the one I had sent you from another company so that I can review and make a decision. Thanks."
    Estimates | 2016-02-29 | Danny | Initial Contact Sent

    Gold

    Initial: 2 Payments of $1,749*
    Monthly: $78**

    Full Custom Design

    Designed from Scratch

    Mobile Responsive

    Matching Design | Auto Dial | Map | Forms

    Exclusivity

    Design Will Be Exclusive to Your Area

    Premium SEO

    Analytics | Geo-Targeting | Meta Tags

    Educational Library

    Get Access to Hundreds of Articles

    Appointment Alerts

    Multi-Platform (Email, Fax, Text)

    x * 30 Day Money Back Guarantee ** 1st 4 months waived - Guaranteed Competitive Rate (Match & Beat by 10%)

    Platinum

    Regular Price: $9,999

    Initial: 2 Payments of $2,999*
    Monthly: $199

    Gold Package

    Everything on Gold Package Plus

    Ownership

    Own the Custom Design We Create

    SOCIAL MEDIA Custom

    Facebook, Google Plus & Twitter

    Custom Blog

    Custom Website-Based Blog

    Logo Design

    Work with a Designer to Build Your Logo

    * 30 Day Money Back Guarantee ** 1st 4 months waived - Guaranteed Competitive Rate (Match & Beat by 10%)

    Regular Price:

    Initial: Payments of
    Monthly:

    Dr.-Daniel-Shin

    COMMENTS:

    2016-03-14 | danny.n
    SK 4:49am
    2016-03-11 | danny.n
    SK: 3:00pm
    2016-03-10 | danny.n
    called to touch base with Dr. Dr stated that he hasn't made a decision yet and didn't have much time to think bc he's been quite busy lately. He did see the comparison that I had pointed out which was the hidden discrepency with that company and appreciate it. Asked about emails whcih I assured it will stay the same and transferred. Also inquired about hipaa email. Quoted him $20/m per email account, gave overview of how it works through office365. Overall, dr stated he will stay in touch, told him i'll touch base via email next week and he will email with more questions if he has. very nice.
    2016-03-10 | danny.n
    SK 10:19am
    2016-03-09 | danny.n
    SK 3:26pm
    2016-03-09 | danny.n
    SK: 12:08pm
    2016-03-08 | danny.n
    offered dr $1,500 + $78/m. This is to match & beat their $1,650 offer for custom design. Monthly i can not reduce. Pointed out to him all the sections on their contract that stipulates additional cost and limitations.
    2016-03-08 | danny.n
    proposal did show 3 payments of $550 ($1650) for custom from scratch design but NO OWNERSHIP. Monthly fees is for basic hosting (no updates). Updates are charged hourly.
    2016-03-08 | danny.n
    "Danny, Attached is the proposal. Monthly hosting is $16. No other monthly fees. Let me know. "
    2016-03-08 | danny.n
    asked dr to send over their proposal for me to review
    2016-03-08 | danny.n
    "Hi Danny, Thanks so much for your response. I had actually gotten a quote from a company called First.Dentist and they create custom websites at a far lower price point and lower monthly maintenance fees. The website development costs were around $1600 and the monthly maintenance fees were only $16/month. Let me know if this is a price that you're able to match or beat. "
    2016-03-07 | danny.n
    SK - 3:41pm
    2016-03-07 | danny.n
    Called. spoke to dr. Still hasn't reviewed it. Asked to call back towards end of the week.
    2016-03-04 | danny.n
    SK 3:41 yest
    2016-03-02 | danny.n
    sidekicked 5:52am
    2016-03-01 | danny.n
    "Ok got it. Thank you."
    2016-03-01 | danny.n
    sidekicked a few times today
    2016-03-01 | danny.n
    responded to dr stating that it was sent which I saw. I resent it to dr and also fwded original email.
    2016-03-01 | danny.n
    "Danny, You didn't send me any price quotes for the website build and for hosting and other costs. Please let me know. Thanks "
    2016-03-01 | danny.n
    "Quick question. Is your website design based on wordpress?"
    2016-03-01 | danny.n
    told dr i will touch base in a few days.
    2016-03-01 | danny.n
    "I got it. thanks."
    2016-02-29 | danny.n
    sidekicked 11:29am