Bay Periodontics and Dental Implants

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    Profile ID: 101959




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    Update “Our Team” and “Patient Forms” closed
    Ticket: Website | 2018-01-23 | m.nguyen.perio@gmail.com | #116796 |

    1) Under the “About Us” tab, change “Our Team” to “Meet the Doctor”. Instead of the URL http://bayperio.com/periodontist-team/, change URL to http://bayperio.com/meetdoctor/, and remove all staff photos and biographies; keep only the doctor’s photo and info. In other words, keep everything above “Our Dedicated Staff”, and remove everything below, including “Our Dedicated Staff.”

    2) Delete everything on http://bayperio.com/new-patient-registration-page/ and instead link it to the attached PDF.

    Thanks!


    2018-01-26 | catherine.c
    emailed completed.
    2018-01-24 | catherine.c
    admin101959
    C9FE&nGFiwz41qnv4CC97!AK

    FTP:
    bayperio.com
    U: b3453167505885
    P: Ii/{CqgdWfW8

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    Past Due 
    Accounting | 2017-08-04 | Chandra | #81128 |

    Email past due $99 for web.


    2017-08-08 | chandra.t
    Doctor updated CC via email (Visa ending in 7795), paid past due.

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    update hours closed
    Ticket: Website | 2017-07-31 | Catherine C. | #80720 |

    In footer and contact us page.

    Sun Closed
    Mon Closed
    Tue 8am – 5pm
    Wed 8am – 5pm
    Thu 8am – 5pm
    Fri 8am – 5pm
    Sat Closed


    2017-08-01 | catherine.c
    Ticket has been completed. Closing ticket.
    2017-07-31 | catherine.c
    admin101959
    4mbwqEakowXQU4Uu4QXaAW7#

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    Past Due 
    Accounting | 2017-06-08 | Chandra | #77265 |

    Email past due $99 for web.


    2017-06-29 | chandra.t
    Doctor called and insisted it was on our end as the card is working for him elsewhere, processed the payment on Freshbooks and it processed.
    2017-06-09 | chandra.t
    CC still did not process, emailed doctor.
    2017-06-08 | chandra.t
    Doctor asked to re-run, payment did not process. Will try again tomorrow and contact if it does not go through.

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    add jotform closed
    Ticket: Website | 2017-05-25 | Catherine C. | #76390 |

    I’d like to embed and update the new patient form that we created in Jotform to this link http://bayperio.com/new-patient-registration-page/

    The embed code is

    Can you also delete the New Patient Registration Packet?


    2017-05-25 | catherine.c
    Ticket has been completed. Closing ticket.

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    Email Password closed
    Ticket: Technical | 2017-03-01 | Chandra | #70556 |

    Dr. Nguyen called requesting to retrieve an email password we had set for him in June 2016 – Informed we could reset to his liking but could not retrieve the old one, he asked to leave as is for now.


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    add yelp review closed
    Ticket: Website | 2016-12-14 | Catherine C. | #65235 |

    Read Ted K.‘s review of Bay Periodontics & Dental Implants on Yelp


    2016-12-14 | catherine.c
    Ticket has been completed. Closing ticket.

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    add yelp review closed
    Ticket: Website | 2016-12-08 | Catherine C. | #64856 |

    Read Hunter C.‘s review of Bay Periodontics & Dental Implants on Yelp


    2016-12-08 | catherine.c
    Ticket has been completed. Closing ticket.

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    change hours closed
    Ticket: Website | 2016-11-07 | Catherine C. | #62649 |

    Please change my business hours at the bottom of each page (footer) to be 8am-5pm.
    “Wed, Sat, Sun: CLOSED”
    Remove the statement “Sat: Available by appointment only”


    2016-11-07 | catherine.c
    Ticket has been completed. Closing ticket.

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    add yelp review closed
    Ticket: Website | 2016-11-04 | Catherine C. | #62516 |

    Read Jeromy D.‘s review of Bay Periodontics & Dental Implants on Yelp


    2016-11-04 | catherine.c
    Ticket has been completed. Closing ticket.

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    add yelp review closed
    Ticket: Website | 2016-11-02 | Catherine C. | #62329 |

    Read Monica I.‘s review of Bay Periodontics & Dental Implants on Yelp


    2016-11-02 | catherine.c
    Ticket has been completed. Closing ticket.

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    Comp.Of Tickets& product intro. emailed 
    Marketing | 2016-10-24 | Alec J. | #61799 |

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    add yelp review closed
    Ticket: Website | 2016-10-21 | Catherine C. | #61699 |

    I have another YELP embed code that I need for you to have added to my webpage at www.bayperio.com under the “Testimonials” section, centered on the page. Here is the code:

    see support email


    2016-10-21 | catherine.c
    Ticket has been completed. Closing ticket.

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    Yelp Review closed
    Ticket: Website | 2016-10-06 | Desirae.G | #60707 |

    Read Matt N.‘s review of Bay Periodontics & Dental Implants on Yelp


    2016-10-06 | chandra.t
    Ticket has been completed. Closing ticket.

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    Yelp Review closed
    Ticket: Website | 2016-10-04 | Desirae.G | #60446 |

    Please add the following Yelp review to the “Testimonials” page.
    Read Terrance T.‘s review of Bay Periodontics & Dental Implants on Yelp


    2016-10-04 | chandra.t
    Ticket has been completed. Closing ticket.

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    Email Forward 
    Design | 2016-09-13 | Jan S. | #59120 |

    Sean (Dr. Nguyen IT guy) requested that info@bayperio.com is forwarded to bayperio@drconnect.net as well, this has already been resolved


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    Web Edit via Phone Call closed
    Ticket: Website | 2016-09-13 | Desirae.G | #59098 |

    Please add the following Yelp review to the “Testimonials” page.

    Read ramon s.‘s review of Bay Periodontics & Dental Implants on Yelp


    2016-09-14 | chandra.t
    Ticket has been completed. Closing ticket.
    2016-09-13 | desirae.g
    To access the code, view this ticket in "edit" mode.

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    Google Review 
    Notes | 2016-09-12 | Justin | #59025 |

    Spoke with Dr. regarding hipaa compliant forms & emails – gave him my perspective and my recommendations – he really appreciate it – said he really is glad he went with our company – he loves it and it is very clean and he said he knew when we first spoke he was asking a lot of questions but he is happy with his decision

    asked him to write a review for us


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    Fillable Forms 
    Notes | 2016-09-12 | Desirae.G | #59018 |

    Client called inquiring about having the New Patient Forms fillable online.


    2016-09-12 | justinn
    I'lll contact - thank you

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    Web Edits via Phone Call closed
    Ticket: Website | 2016-08-18 | Desirae.G | #57548 |

    Please add Yelp reviews to “Testimonials” page. Client has sent embed code.


    2016-08-18 | desirae.g
    Completed.

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    Add Videos closed
    Ticket: Website | 2016-08-16 | Marvin A. | #57247 |

    Request below from client, please notify them when complete!

    —-

    I would like to make a change to my “Preventive Care” page, found under the “Patients” tab: Please remove all of the videos on brushing and flossing, and replace them with these two Youtube videos for me:

    1. https://www.youtube.com/watch?v=HhdoPXNKNm4

    2. https://www.youtube.com/watch?v=xm9c5HAUBpY

    Please have the videos nicely centered on the page and spaced out nicely (one on top of the other, with enough spacing to allow for a less cluttered look).


    2016-08-16 | chandra.t
    Ticket has been completed. Closing ticket.

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    Website Edit closed
    Ticket: Website | 2016-08-08 | Justin | #56745 |

    Hello Justin,

    Thanks for the info today regarding the HIPAA compliant email service.

    I had the chance to double-check my website, after I received an email from Optimized360 saying that my “ticket” was complete and that the requested changes have been made.

    Thanks for making the change to the footer of my website. It looks good now.

    I also mentioned to you that I would like the youtube video on my “Dental Implants” page to be centered. However, the video has now disappeared! Please re-insert the youtube video and have it centered on the page, just before the “Frequently Asked Questions” part. Here is the video link:

    Thank you!


    2016-08-08 | chandra.t
    Ticket has been completed. Closing ticket.

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    Website Edit closed
    Ticket: Website | 2016-08-08 | Justin | #56730 |

    Please center the video on “Dental Implants”

    REMOVE address through out the site: 352 E. Olive Ave. Sunnyvale, CA 94086

    REMOVE “Mailing Address” through out the site

    Make sure the only address on the site is: 500 S. Murphy Ave., Sunnyvale, CA 94086


    2016-08-08 | chandra.t
    Ticket has been completed. Closing ticket.

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    HIPAA Compliant Email Estimate 
    Sales | 2016-08-08 | Justin | #56689 |

    Dr. Nguyen,

    I had tried contacting you earlier regarding your inquiry about the HIPAA Emails but was only able to leave a message.

    Per your question, currently your two emails in which you have with us, are secured emails only:
    info@bayperio.com
    DrNguyen@bayperio.com
    A lot of our clients tend to want to upgrade to our HIPAA Compliant emails for additional security.

    There are different levels of security when it comes to HIPAA compliancy. A lot of companies claim that their email is HIPAA compliant but they use regular email accounts. Our HIPAA email comes from Microsoft 365 Office system and backed by a legitimate HIPAA agreement. The higher cost is to protect your patient and you with a higher level of security. In our opinion the one time investment is well worth it — versus the astronomical fine you will receive if penalized. As a bonus when signing up with our system, you get access to all Microsoft Office software (included in Office 365).

    Our HIPAA Compliant Emails are $500 + $500/year per email.

    I understand you currently have 2 emails. Since you are a loyal client of mine and I do appreciate you… I will waive off the $500 set up fee for your second email address for us to upgrade it to HIPAA Compliant security.

    Please let me know if you wish to proceed and I will get started on the transition for you right away.

    Thank you,


    2016-08-08 | justinn
    Spoke with Doctor - answered all his questions - will speak with his team and get back to me regarding the emails

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    Comp.Of Tickets& product intro. emailed 
    Marketing | 2016-08-03 | Alec J. | #56476 |

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    Web Edits closed
    Ticket: Website | 2016-08-02 | Marvin A. | #56399 |

    I noticed, for item #8: I instructed you to remove the nightguard videos, but I mis-communicated. I meant to tell you to remove all bite-guard videos, so please remove the two sports guard video too. My apologies for the wrong info.

    Also, my actual mailing address is different than my business address. Therefore, can you please add the following information to the footer of my website? Right under 352 E. Olive Ave., Sunnyvale, CA 94086, please skip a line, and then in bold letters, please have “Mailing Address:” Then, right under that, please have “500 S. Murphy Ave.” Then, right under that, please have “Sunnyvale, CA 94086” There should be another skipped line, before my phone and email information is listed.


    2016-08-05 | catherine.c
    Ticket has been completed. Closing ticket.

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    Follow Up Notes 
    Design | 2016-08-02 | Marvin A. | #56318 |

    Hi Dr. Nguyen,

    Jan is currently working on setting up your Twitter and Google+. He has let me know that the setup should be completed on Thursday.


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    Past Due 
    Accounting | 2016-08-02 | Chandra | #56304 |

    Email past due $99 for web.


    2016-08-02 | chandra.t
    Doctor updated CC via email (Visa ending in 1776), paid past due.

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    Web Edit closed
    Ticket: Website | 2016-08-01 | Marvin A. | #56184 |

    1. Homepage: In the upper right, where it says “CALL:”, please remove “Coming Soon” and add this: ” 408.508.GUMS (4867) ”

    2. Homepage: In the box on the left that says “We create smiles that you will cherish” please change the button that says ” SCHEDULE A CONSULTATION ” to ” SCHEDULE AN EXAMINATION”

    3. Homepage: Further down in the page, where the 5 boxes are, I noticed that the links for the “Gum Recession Grafting” box and the “Sedation” box are incorrectly linked to the other. Please make the switch so that when I click on the boxes, it will be linked to the correct page.

    4. Footer: Please remove “coming soon” and add this for my phone number: ” 408.508.GUMS (4867) ”

    5. Footer: Remove “TBD Coming Summer 2016″ and add ” Mon, Tue, Thu, Fri 9am-6pm. Sat available by appointment only. Wed, Sun closed.

    6. Patients TAB: Under the Preventive Care TAB, please remove all nightguard videos (x5) and also remove the dental sealants video.

    7. On the Contact Us page, please add a Google Maps map showing the location of my business.


    2016-08-02 | catherine.c
    Ticket has been completed. Closing ticket.

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    CC Update 
    Accounting | 2016-06-17 | Chandra | #53415 |

    Doctor updated CC via phone (Visa ending in 7360).


    Leave a Comment:




    Comp.Of Tickets& product intro. emailed 
    Marketing | 2016-06-15 | Alec J. | #53285 |

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    Reset Email Passwords closed
    Ticket: Technical | 2016-06-15 | Chandra | #53257 |

    Doctor called to update email passwords for info@bayperio.com and drnguyen@bayperio.com and set up forwarding to his m.nguyen.perio@gmail.com.


    2016-06-15 | chandra.t

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    Web Edits closed
    Task: Website | 2016-05-17 | Marvin A. | #51360 |

    1. The scrolling “Patient Reviews” towards the bottom of my homepage needs to be changed. As a periodontal specialist, I do not provide general dentistry services. One of the reviews by John S. mentions that a “cavity” was filled, something I don’t do at all. Please remove this review and replace with one that is more applicable to me. Please have at least 3 rotating reviews.

    2. Please change the models for the Menu Boxes on my homepage.

    a. Specifically, I’d like you swap the photos of the young man and woman in the “Periodontal Therapy” Box, and the female in the “Gum Recession Grafting” Box.
    b. Please replace the photo for the “Sedation” Box with that of a patient relaxing and comfortably reclined in a dental chair.
    c. For a more balanced look, please swap the positions of the “Gum Recession Grafting” Box to the lower left, and the “Sedation” Box to the lower right.

    3. Under the Preventive Care Tab, you placed a menu with multiple videos that are not related to preventive care. Please set it up so it shows only preventive care videos. Please show brushing technique videos as well as flossing technique videos, and the plaque disclosing video.

    4. Videos do not work on my mobile device (Android phone). Please set it up so that it does play correctly when viewed on a mobile device, whether a smartphone or tablet.


    2016-05-23 | catherine.c
    done.

    Leave a Comment:




    Create New Password closed
    Task: Other | 2016-05-04 | Jan S. | #50317 |

    Dr. Nguyen called asking for password. Login is temporarily locked due to multiple login attempts, create new password and provide auto login link for Dr. Nguyen in the meantime.


    2016-05-04 | jan.w
    I have updated his password (360_m.nguyen.perio) and emailed Dr. Nguyen his new password along with an autologin link, closing ticket.

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    Comp.Of Tickets& product intro. emailed 
    Notes | 2016-05-03 | Alec J. | #50206 |

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    marketing Analytic 
    Notes | 2016-05-03 | Tri L | #50191 |
    dr-michael-nguyen
    2016-05-03 | danny.n
    Justin, this is your client. I'll send you the email template i send to my clients. Will talk to you on the f/u process.
    2016-05-03 | tri.l
    pls send.

    Leave a Comment:




    Web Edit closed
    Task: Website | 2016-05-02 | Marvin A. | #50181 |

    Thank you Marvin.

    Can you also change the button on the home page that says, “Schedule a Free Consultation” to “Schedule a Consultation”?

    Thanks.


    Leave a Comment:




    Gallery Post closed
    Task: Other | 2016-05-02 | Danny | #50157 |

    Please create Gallery Post. TY.


    2016-05-04 | catherine.c
    post created. closing.
    http://optimized360.com/?p=16164&preview=true

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    Email: Website is Live 
    Design | 2016-05-02 | Marvin A. | #50155 |

    Hi Dr. Nguyen,

    Congratulations! Your website (bayperio.com) is now live and visible to the public.

    Please allow up to 24-48 hours for the web servers to fully refresh. We will also reach out to you about your social media like we discussed on the phone.

    MAKING CHANGES

    If you would like to make any changes to your website, you can do so by logging into Control Panel and clicking on “Edit Your Website.” You may add/remove/edit/upload any pages that you may wish. The online editor is available to you 24/7 and we welcome any questions regarding how to use it.

    Thank you!

    LOGGING INTO CONTROL PANEL

    Login via your member login page: www.optimized360.com/controlpanel

    Username (your domain): m.nguyen.perio@gmail.com

    If this will be your 1st time logging in, please go to “forgot password”. You will receive the instructions to reset it via your email on file which I have confirmed: m.nguyen.perio@gmail.com

    Thank you so much for working with us on your web design and we look forward to continually working with you for years to come.


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    Site Live: SEO Items closed
    Task: Website | 2016-05-02 | Marvin A. | #50154 |

    1. Add domain(s) to statuscake.com
    2. Create Google Analytics account: setup, add to WP, setup report, update CP (all associated fields)


    2016-05-02 | chandra.t
    Completed.

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    Update Robots File/301 closed
    Task: Website | 2016-05-02 | Marvin A. | #50153 |

    1. Add the following lines to the end of the robots.txt file:

    User-agent: ia_archiver
    Disallow: /

    FLUSH CACHE in wordpress after the changes have been made.

    2. Complete 301 Redirects from previous site

    3. Compress theme images and uploads folder.


    2016-05-04 | catherine.c
    no 301s. closing.

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    Web Edit Prior to Live closed
    Task: Website | 2016-05-02 | Marvin A. | #50152 |

    Remove Gallery from nav bar. Remove LinkedIn button from footer.


    Leave a Comment:




    Approved for Live. 
    Design | 2016-05-02 | Marvin A. | #50151 |

    Via Phone.


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    Create Social Media Accounts closed
    Task: Social | 2016-05-02 | Marvin A. | #50135 |

    Please create social media accounts


    2016-08-05 | jan.s
    Notes were transferred to Social Media section on CP, no need for a task open for this, closing task.
    2016-08-04 | jan.s
    Received the 6-digit code from Dr. Nguyen and updated his artwork for his Facebook. Dr. Nguyen will create his Google+ business page and provide us with manager access, currently waiting for response.
    2016-08-03 | jan.s
    Facebook prompted a request for a 6-digit code as a security protocol, will call Dr. Nguyen tomorrow as follow up, Twitter was created, requested credentials for gmail account to set up G+ page, currently waiting for response.
    2016-08-01 | marvin.a
    4. Homepage: At the bottom of the page, the Twitter account button doesn't work. If not done yet, please make a Twitter account for my website, since Social Media setup is part of what was promised to me from Optimized360. I believe Jan was trying to set this up for me, but I have not heard back yet. 5. Homepage: The Google+ account button doesn't work either. If not done yet, please make a Google+ account for my website, since Social Media setup is part of what was promised to me from Optimized360. I believe Jan was trying to set this up for me, but I have not heard back yet.
    2016-07-20 | jan.s
    I called and left a message since Dr. Nguyen was unavailable. I also emailed as a follow-up, requested credentials and admin / manager access for FB, asked if he already set up a Twitter account, and asked if he wants us to begin creating his G+ business page, currently waiting for response.
    2016-07-05 | belinda.t
    What is going on with this task?
    2016-05-02 | marvin.a
    Dr. has a facebook page and will be making a twitter. Hold off on G+ for now as his office is still under construction. He will let us know when he is able to receive mail at his location.
    2016-05-02 | marvin.a
    Assets failed to upload, should be in their design folder.

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    Email: Social Intro 
    Design | 2016-05-02 | Marvin A. | #50134 |

    Hello Dr. Michael Nguyen,

    We are in the process of creating your social media accounts. The accounts will be created and added to your website as soon as it is completed. During this process, Google will send you a postcard in the mail with a PIN number; Please forward that PIN to us when you receive it. Please expect this to come to your office in approximately one week.

    Thank you and let us know if you have any questions!


    Leave a Comment:




    Edit coming soon page closed
    Task: Website | 2016-04-26 | Marvin A. | #49765 |

    Hi Marvin,

    Thanks for the “coming soon” page. However, can you please remove my personal cell phone number from the page? Please replace it with 408-508-4867 (408-508-GUMS)


    2016-04-26 | catherine.c
    done. closing.

    Leave a Comment:




    Email from client 
    Design | 2016-04-25 | Marvin A. | #49642 |

    Thank you Marvin,

    I appreciate your understanding and your help.

    Regarding my “A Record” and “IP address”….I am really unfamiliar with the terminology. Can you explain why I will have to change my “A Record”?


    2016-04-25 | marvin.a
    Hi Dr. Nguyen, Hope you had a great weekend. I made a little graphic to help you become more familiar about the process. In General, think of your "domain" as a license plate and your "website" as a car. These are two separate entities as far as this is concerned and are hosted on different servers. In order to "connect" these two, we need to basically make your domain point to the web server that your website is on. Using the same example, think of the IP address in relation to your website the way a VIN# related to a car. You want your license plate registered to your vin# the same way we need the IP address to be "registered" to your domain. The "A Record" is the term used to describe the IP address that your domain points to. So basically to "register" your domain and website together, you would have to update your "A Record" to the IP address your site resides in. I use registered very loosely as it is not a very formal process to change the A Record's IP address as you can always change it as many times as you want at anytime you want. It will just take, loosely, up to 24 hours for the server to update.

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    Create Coming Soon Page by 4/26 closed
    Task: Website | 2016-04-22 | Marvin A. | #49603 |

    Thanks have it live. Coordinate with client. (He has registrar)


    2016-04-25 | catherine.c
    updated. closing.
    2016-04-25 | catherine.c
    We have domain. Under Construction page set up. Waiting for domain to update.

    Leave a Comment:




    Web Edit closed
    Task: Website | 2016-04-13 | Marvin A. | #48895 |

    Here is edits/feedback via email.

    I have taken out a few things that need further clarification. (see feedback note for full list).

    For videos, if you cannot find certain ones, ask doctor to clarify. I have given him the library to look at, so he may want to include more.

    1. Main Page

    b. Make AO logo more visible

    c. Spacing and font of “Michael Nguyen DDS MS” and the affiliation logos look much better in the attached draft, compared to the current website. Can you fix it to look like it does in the attached draft?

    d. Remove the patient testimonial from Anthony that says “…I have been going here for two years.” This doesn’t apply because it is a startup business. Please replace it with a more applicable testimonial.

    4. “Patient Care Videos” section

    a. I need more videos in this section. Please include videos pertaining to the following:

    i. Dental Implant surgery

    ii. LANAP Laser gum therapy

    iii. Crown lengthening

    iv. Gum recession grafting

    v. Gum Surgery to treat periodontal disease

    vi. Non-surgical scaling and root planing

    vii. Bone grafting

    viii. Sinus grafting

    Mobile device viewing

    a. Please check all pages to make sure it is correctly viewable on mobile devices like tablets and phones, android and iOS.


    2016-05-02 | catherine.c
    Thanks!
    2016-05-02 | marvin.a
    finished.
    2016-05-02 | marvin.a
    Fix the top two affiliate logos as they are oddly darker and not properly cropped/transparent.
    2016-05-01 | catherine.c
    Videos added to Pt.Ed. section and each of the pages requested. Closing.
    2016-04-29 | marvin.a
    test
    2016-04-29 | marvin.a
    Update?
    2016-04-21 | catherine.c
    Emailed dr 4/20. Will take longer to go through videos.
    2016-04-20 | marvin.a
    For #1 b. see the draft attached. The logos aren't masked properly/there is black showing. For #4: Here are the videos that I want for my page: -"Laser Assisted Periodontal Therapy" video to be placed in my "LASER Periodontal Therapy" page, centered, after the "LANAP" title and before the rest of the text on the page. -"Implant: In-1-Step: Anterior" video to be placed in my "Dental Implants" page, centered, after the first paragraph, and before the "Did You Know?" section. -"Gingival Recession" video to be placed, center of the page, in my "Gum Surgery" page, right after the Gum Surgery heading. -"Gingival Autograft" video to be placed, center of page, in my "Gum Surgery" page, right after the bullet points, and right before the "Did You Know?" section. -Under my "Patient Care Videos" page, I want videos that pertain to prevention and keeping teeth clean. Please make this change to include videos from your library for "Prevention"

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    Feedback 
    Design | 2016-04-13 | Marvin A. | #48891 |

    1. Main Page

    a. Add UAB logo (see attached logo in email)

    b. Make AO logo more visible

    c. Spacing and font of “Michael Nguyen DDS MS” and the affiliation logos look much better in the attached draft, compared to the current website. Can you fix it to look like it does in the attached draft?

    d. Remove the patient testimonial from Anthony that says “…I have been going here for two years.” This doesn’t apply because it is a startup business. Please replace it with a more applicable testimonial.

    2. About Us: “Our Team” page

    a. For the “Our Commitment” page, can you edit the image of my signature? I’d like to have the background of the image removed so that the signature looks clean and seamless like it is part of the page. Also, please correct the spacing of my signature and name so that it looks correct in the mobile version of my website.

    3. “Patient education” page

    a. There is way too much text on my webpage. Please provide more photos and videos from your library to enhance the patient education pages. Specifically, please embed videos and images into the following sections of my webpage:

    i. Crown Lengthening

    ii. Gum Surgery

    iii. Sedation

    iv. What is Periodontal Disease (show cartoon or animations)

    v. Causes of Periodontal Disease

    vi. Signs and Symptoms of Periodontal Disease

    vii. Types of Periodontal Disease (gingivitis versus periodontitis)

    4. “Patient Care Videos” section

    a. I need more videos in this section. Please include videos pertaining to the following:

    i. Dental Implant surgery

    ii. LANAP Laser gum therapy

    iii. Crown lengthening

    iv. Gum recession grafting

    v. Gum Surgery to treat periodontal disease

    vi. Non-surgical scaling and root planing

    vii. Bone grafting

    viii. Sinus grafting

    Mobile device viewing

    a. Please check all pages to make sure it is correctly viewable on mobile devices like tablets and phones, android and iOS.

    -Disregard UAB logo


    2016-04-13 | marvin.a
    Hi Dr. Nguyen, Thank you for your valuable feedback. Just a few notes on your feedback: #2: We do not do image editing outside of the draft design, the best possible solution would be to use your smartphone or tablet and save it as png file. This will save the file so that anything other than the signature is transparent to get the affect you are looking for. #3: We can definitely add in pictures for your patient education. If you can please provide me the images with a detailed description on where you want them to go, I can get this done for you #4: I will see what is available, but our library of videos can be found here (http://optimized360.com/patient-education-videos/). If there is any other videos you would like to include, please let me know. As for the rest of the feedback, we should be able to complete them soon. Me or my team will let you know if we need further clarification.

    Leave a Comment:




    Email: Your Website is Ready 
    Custom Ready | 2016-04-06 | Jan S. | #48465 |

    Hello Dr. Nguyen,

    Thank you again for working together with me on designing your website. Your website is currently password protected and is not viewable to the public until you approve to do so. To view your site you will need to first login to your control panel. Please follow the instructions below to do so:

    LOGGING IN

    Login via your member login page: www.360controlpanel.com

    Username: m.nguyen.perio@gmail.com
    Password: 360_m.nguyen.perio

    If this will be your 1st time logging in, please go to “forgot password”. You will receive the instructions to reset it via your email on file which I have confirmed: m.nguyen.perio@gmail.com

    MAKING CHANGES

    If you would like to make any changes to your website, you can do so by logging into Control Panel and clicking on “Edit Your Website.” You may add/remove/edit/upload any pages that you may wish. The online editor is available to you 24/7 and we welcome any questions regarding how to use it.

    Thank you and let me know if you have any questions!


    Leave a Comment:




    Home Page – Testimonial Slider closed
    Task: Website | 2016-04-05 | Jan S. | #48362 |

    The slider for the testimonials currently does not work, please fix.


    2016-04-06 | jan.w
    Thank you, closing ticket.
    2016-04-06 | developerbrijesh
    done

    Leave a Comment:




    Send for Ready 4/6 closed
    Task: Other | 2016-04-04 | Marvin A. | #48223 |

    Thanks!


    2016-04-06 | jan.w
    The custom website for Bay Periodontics & Dental Implants passed review and the "Website Is Ready" email was sent, closing ticket.
    2016-04-06 | jan.w
    I submitted the custom website for Bay Periodontics & Dental Implants for review, currently waiting for response. Quick Note: There is no official phone number for his new office yet, currently placed as coming soon. Missing content for Smile Design & Analysis.

    Leave a Comment:




    Send to Development closed
    Task: Other | 2016-03-22 | Marvin A. | #47325 |

    When tempsite is done. Brijesh is off the next two days.


    2016-03-25 | marvin.a
    Sent

    Leave a Comment:




    Create Tempsite (3/24) closed
    Task: Other | 2016-03-22 | Marvin A. | #47324 |

    Periodontist. New practice.


    2016-03-24 | jan.w
    I have created the tempsite for Bay Periodontics and Dental Implants and uploaded the periodontics .xml file, closing ticket.

    Leave a Comment:




    Client Approved! 
    Design | 2016-03-22 | Marvin A. | #47323 |

    2016-03-22 | marvin.a
    via phone, fyi.

    Leave a Comment:




    Practice name concern 
    Design | 2016-03-22 | Marvin A. | #47322 |

    Client has to talk to lawyer to see if he can use “Bay Periodontics”. I assured him we can continue on with development since the site will be private and we can chance the name if it turns out he has to use another name.


    Leave a Comment:




    Draft Submitted 
    Concepts | 2016-03-22 | Marvin A. | #47320 |

    Hi Dr. Nguyen,

    Here is an updated draft based on your comments before going to development. Let me know that we’re good to go!


    Leave a Comment:




    Draft Submitted 
    Concepts | 2016-03-21 | Marvin A. | #47216 |

    Good Morning Dr. Nguyen,

    Here is a draft based of your feedback, let me know if you are ready to move on to development!


    Leave a Comment:




    Please create email closed
    Task: Technical | 2016-03-16 | Marvin A. | #47047 |

    info@bayperio.com

    Contact Dr. when this is done.


    2016-03-16 | catherine.c
    info@ & drnguyen@ have been created. Email sent to doctor. Meant to send yesterday but was sitting as a draft. Sorry! Closing.

    Leave a Comment:




    Draft Submitted 
    Concepts | 2016-03-16 | Marvin A. | #47045 |

    Hi Dr. Nguyen,

    Here is a draft based on our discussion! Let me know if we’re good to go into development!


    Leave a Comment:




    Design Edits closed
    Task: Other | 2016-03-10 | Marvin A. | #46718 |

    1. Phone number and office hours are still to be determined at this time. Please remove the phone number for now. Also, please remove the email address for now. For now, can we put up a message saying “Coming Soon!” or something similar? I would like the website to be up to show that we are opening in the near future.

    2. We can show the office address (352 East Olive Ave., Sunnyvale, CA 94086) and keep the “How Can We Help?” correspondence box in for now.

    3. I want to add to my short introduction paragraph: “Dr. Nguyen will work together with your general dentist or other dental specialists to provide the best team-oriented care for you.”

    4. In the intro paragraph, I want to change “San Francisco Bay Area” to “Sunnyvale, California and the surrounding Bay Area”

    5. I want to change a couple of the titles for the 4 “boxes” at the bottom half of the page. I want to change “Smile Analysis” to “Smile Design and Analysis” I want to change “Cosmetic Lip Repositioning” to “Cosmetic gum recession grafting”

    6. I want to remove the image for the “Dental Implant Therapy” box and replace it with a less “scary” image.

    7. I want to add a 5th box with the heading “Sedation” You can arrange the boxes in an aesthetic manner. My thought is to have 2 boxes on top of 3 boxes, all centered on the page.

    8. I want to add more diversity to the models. Maybe, include an Asian model, as well as an Indian model, along with a Caucasian model.


    2016-03-16 | marvin.a
    sent

    Leave a Comment:




    Initiate Domain transfer (incoming) closed
    Task: Other | 2016-03-10 | Marvin A. | #46717 |

    They have godaddy. Their email associated with the account is the one on record with us. If you need any other information please coordinate with the client.

    Once this is done, double check what user names they want for their email. “info” and “drnguyen” is what we discussed.


    2016-03-15 | catherine.c
    emails created. notified dr. closing.
    2016-03-15 | catherine.c
    domain transfer done.
    2016-03-15 | catherine.c
    emailed dr. started transfer and verify which email accts he would like.
    2016-03-15 | catherine.c
    His GoDaddy login:
    59606019 (account ID)
    Mikeman123!!! (password)
    2016-03-11 | catherine.c
    emailed doctor for godaddy login.

    Leave a Comment:




    Draft Submitted 
    Concepts | 2016-03-09 | Marvin A. | #46580 |

    Hi Dr. Nguyen,

    Here is a design based off of our discussion. I had left a message earlier to get some additional information on your practice. We have used information based on your contact info we have currently. Let me know what your actual practice address, phone, and hours are and we can make sure to have it correct.


    Leave a Comment:




    Create Tempsite by (3/14) closed
    Task: New Project | 2016-03-09 | Marvin A. | #46576 |

    Periodontics with 3D4 video.


    2016-03-14 | jan.w
    I have created the tempsite for Bay Periodontics and Dental Implants, closing ticket.

    Leave a Comment:




    Comp.Of Tickets& product intro. emailed 
    Notes | 2016-03-04 | Alec J. | #46307 |

    Leave a Comment:




    Web Design closed
    Task: New Project | 2016-03-02 | Marvin A. | #46135 |

    Hi Sachit,

    Our client is a Periodontist, this is mainly gum and bone surgery. He wants a modern, clean – yet friendly(soft) style. Whites and accents of Toupe. Here are a few of his notes.

    From a marketing standpoint, I want to try to have a lifestyle-approach as a focal point, but also a little bit of me. A website that does this nicely is auburnperiodontics.com. You can see the doctor, but as you scroll down, you also see models and a lifestyle-approach, so I’d like to incorporate a little bit of both.

    Below are websites with certain specific things that I like:

    1. http://auburnperiodontics.com/
    I like how clean and modern the look of this website is. The doctor is professionally dressed, but the demeanor is friendly. I like the white background.

    2. http://www.straumann.us/
    I like the white background with clean professional layout.

    3. http://www.northbethesdaperio.com/
    Again, the clean layout is nice. However, I don’t like how the models faces are too big and taking too much attention away from the actual content of the website.

    4. http://www.midpenperio.com/
    I actually don’t like the generic template feel of this website. However, I do like that they incorporated a Flash slideshow with revolving photos of the practice, including one with the doctor.

    I will send you his assets to get a better idea of his office’s color scheme.


    2016-03-09 | marvin.a
    Thanks sachit, closing. Just a critique, the spacing of the number in the footer is off.

    Leave a Comment:




    Design Notes 
    Design | 2016-03-02 | Marvin A. | #46134 |

    Talked to Dr. briefly and we ended up having email correspondence.

    Hi Marvin,

    Thanks for reaching out. Attached to this email are 3D renderings of my office with the general color scheme. Also, attached are some photos of me that you may incorporate into the website design draft. By no means are the photos going to be the final ones, but it will give us an idea of how things can look.

    From a marketing standpoint, I want to try to have a lifestyle-approach as a focal point, but also a little bit of me. A website that does this nicely is auburnperiodontics.com. You can see the doctor, but as you scroll down, you also see models and a lifestyle-approach, so I’d like to incorporate a little bit of both.

    Below are websites with certain specific things that I like:

    1. http://auburnperiodontics.com/
    I like how clean and modern the look of this website is. The doctor is professionally dressed, but the demeanor is friendly. I like the white background.

    2. http://www.straumann.us/
    I like the white background with clean professional layout.

    3. http://www.northbethesdaperio.com/
    Again, the clean layout is nice. However, I don’t like how the models faces are too big and taking too much attention away from the actual content of the website.

    4. http://www.midpenperio.com/
    I actually don’t like the generic template feel of this website. However, I do like that they incorporated a Flash slideshow with revolving photos of the practice, including one with the doctor.

    I will continue to browse through more websites and give you more input.


    Leave a Comment:




    LM on VM 
    Design | 2016-03-01 | Marvin A. | #46083 |

    Will follow up with email.


    2016-03-01 | marvin.a
    fyi
    2016-03-01 | marvin.a
    LM on Vmail
    2016-03-01 | chandra.t
    Voicemail - Doctor said he just missed your call, please contact 408-483-3568.

    Leave a Comment:




    1PM phone conference 
    Design | 2016-03-01 | Marvin A. | #46068 |

    Leave a Comment:




    New Project Notes closed
    Task: New Project | 2016-03-01 | Justin | #46062 |

    Dr is very nice

    Wants 3D4Medical Dental Videos
    Has a logo in which he will send over to you — he would like for you to create a simple logo concept (client is aware any modifications after is a Logo Design — $999)

    Please contact at 1pm (PST)


    Leave a Comment:




    New Order – Gold closed
    Task: Accounting | 2016-03-01 | Justin | #46061 |

    Website: $2,500 + $50/m
    Mobile: $500 + $29/m
    Dental Videos: $400 + $20/m
    Social Set Up Included: 0
    **1st 3 Months Waived

    Please send invoice ASAP — client ordered via phone


    2016-03-01 | chandra.t
    Charged and sent invoice.

    Leave a Comment:




    Updated Proposal 
    Estimates | 2016-03-01 | Justin | #46053 |

    Hi Justin,

    Thank you for the information. I have a few questions.

    1. The Social Branding promo has an initial cost of $0. However, is there a monthly fee involved? I don’t see it listed on the order form. It is just blank where it says “Monthly:”

    2. I received the mailing brochure that you sent. Thank you. I see that you included a $100-off card. Can I apply that toward my opening order with you for my website?

    3. The $99 monthly cost is pretty good. However, I noticed that PBHS, which seems to be one of the top choices for many dentists, has a $40 monthly cost for their “Launch Professional” package. Please see the attached brochure for your reference. I understand that you go with a completely customized website versus the template designs from PBHS. I don’t expect you to match the $40 monthly cost because it’s probably not an apples-to-apples comparison, but can you provide me better pricing than $99/month?

    Thank you,
    Dr. Michael Nguyen

    Dr.-Michael-Nguyen
    2016-03-01 | justinn
    opened via sidekick

    Leave a Comment:




    introduction package & proposal mailed 
    Notes | 2016-02-26 | Alec J. | #45913 |

    Leave a Comment:




    Website Estimate 
    Estimates | 2016-02-25 | Justin | #45868 |

    Spoke with Dr. Nguyen – start up practice – he is currently speaking with TNT, Officite, & PBHS – told him I am very familiar with them – told him how we differ – sees that I am very familiar with them – he seems excited – wanted all the bells and whistles – explained to him my recommendation – he appreciate it – kind of needs a logo – told him 30 Day Money Back Guarantee – very nice – sent proposal

    Dr.-Michael-Nguyen-
    2016-02-29 | justinn
    LM
    2016-02-25 | justinn
    opened via sidekick

    Leave a Comment:




  • Domain Information
    Client Registrar
    Hosts Email
    Alias Info
    Registrar Info

    Milestones
    .360temp.com

    Intro & Gallery URL:
    Site Sucker & 301s:
    Site Username (subdomain):
    Map Domain in Pagely/WP:
    Customizer:
    Additional Pages:
    Review:
    Tutorial:
    Website is Ready:

    Cancelled
    301:
    Other Products:
    Status Cake:
    Live Online:
    Analytics Setup:
    Jetpack Stats Setup:
    Analytics ID:
    Google Account

    Analytics by Client

    Shared Dropbox
    Custom Content
    Please submit a task to create content.
    ADDITIONAL EMAIL TO:

    ADDITIONAL EMAIL TO:

    ADDITIONAL EMAIL TO:

  • FTP / Logins
    Website Location:
    Godaddy / 360 Sites
    Subdomain
    FTP USER

    FTP PW

    Shared Dropbox
    Domain Information
    Exclusivity
    Ownership
    Client Registrar
    Hosts Email
    Website Hacked
    Hacked on:
    Resolved?


    Alias Info
    Registrar Login
    Milestones
    Introduction:
    Questionnaire: 2016-03-02
    Site Download/Site Sucker:
    Temporary Site: 2016-03-24
    Concept: 2016-03-22
    Approved:
    Add to Upwork
    Add Developer to Temp Site
    Review: 2016-04-06
    Design # and Download:
    Image Optim: 2016-04-05
    Website is Ready: checked
    Cancelled
    Sitemap, Submissions, 301:
    Update Other Products:
    Status Cake: 2016-05-02
    Live Online: 2016-05-02
    Analytics Setup: 2016-05-02
    Analytics Report or Jetpack Setup: 2016-05-02
    Analytics ID:
    Google Account

    Analytics by Client
    Custom Content
    Ordered Topics: (please submit a separate ticket)
    ADDITIONAL EMAIL TO:


    Additional Recipients:




    Previous Concepts:
    Additional Recipients:

    Message for Client:

    Task for Developers:




    Add new milestone to Upwork.com Add new milestone to Upwork.com
    Add Developer to Temp Site: 360developers 360developers103259
    ADDITIONAL EMAIL TO:



    ADDITIONAL EMAIL TO:

  • MILESTONES
    Website Backup:
    Introduction:
    Questionnaire:
    Concept: 2016-03-22
    Approved:
    Developed:
    Sitemap, Submissions, 301:
    Check Other Products:
    Analytics Applied:
    Review:
    DC is Ready:
    DC is Live:
    Cancelled
    Previous Design #

    Previous Site Removed:
    Previous Location:
    Previous Subdomain:
    Godaddy / 360 Sites / 360 Temp

    Previous FTP USER

    Previous FTP PW

    ADDITIONAL EMAIL TO:



    Additional Recipients:
    Attach File(s):


    Previous Concepts:
    Additional Recipients:

    Message for Client:


    Task for Developers:


    Add new milestone to Upwork.com Add new milestone to Upwork.com
    Add Developer to Temp Site: 360developers 360developers103259

    ADDITIONAL EMAIL TO:



    ADDITIONAL EMAIL TO:



  • Video Information
    Added to vendor DB
    Checked for alias
    Placed on site
    Declined (note reason why)
    Cancelled

    COMPANY
    Media Med
    Media Med Integrated
    3D4 Dental
    Optio: register w/client info
    Swarm
  • Facebook
    Account Access:
    Active
    Cancelled
    Google Plus
    Account Access: PIN: F/U: URL: Active
    Cancelled
    Twitter
    Twitter
    Active
    Cancelled

    ADDITIONAL EMAIL TO:



    ADDITIONAL EMAIL TO:




    Facebook
    Google
    Twitter
  • Blog Schedule
    Monthly
    None


    Notes

    After submitting the form, copy + paste the EDIT SUBMISSION URL on the thank you page here:



    Need topics? See a list of topics here.

    Initial Blog DQ
    Social Media Access

    Facebook

    Account Access:
    Active
    Cancelled

    Google Plus

    Account Access:

    PIN:
    F/U:
    URL:
    Active
    Cancelled

    Twitter

    Twitter


    Active
    Cancelled

  • Logo Milestones
    Intro:
    Concept:
    Approval:
    Sent Files:
    File URL: Decline to Use (note reason why):
    Cancelled

    ADDITIONAL EMAIL TO:





    Additional Recipients:



    Previous Concepts:
    Additional Recipients:

    Message for Client:
    Instructions to Place on Website (ticket)
  • Username: Password:
    Reviewed:
    Placed on Website:
    Cancelled


    Send Email Confirmation

    ADDITIONAL EMAIL TO:

    Reviewed:
    Active:
    Cancelled


    Send Email Confirmation

    ADDITIONAL EMAIL TO:

    CSR: Pagely Ticket Created:
    Domain Mapping: DB Search & Replace:
    Active/Completed:
    Cancelled


    Send Email Confirmation

    ADDITIONAL EMAIL TO:

  • Email
    HIPAA
    Regular Email

    Active
    Cancelled

    Inboxes Created:
  • BRC - Reputation Management
    Pending
    Active
    Placed on Site
    Cancelled

  • Marketing




    STEPS
    Ordered:
    Account:
    Waiting for Live Website
    Ad Setup
    Test Ad
    Active
    Paused
    Cancelled
    SEARCH ENGINES
    Adwords
    Yahoo/Bing
    Remarketing
    Display (generic)
    Video
    Mobile
    Other Campaigns (see notes)
    SEO
    Pending
    Monitored by oDesk
    Paused
    Cancelled

    KEYWORDS

  • ORDERED/PAID
    Template



    Website
    2016-03-01
    2016-03-01
    Mobile
    Fluid Responsive
    2016-03-01

    Videos
    2016-03-01

    Marketing


    Reputation


    Facebook
    2016-03-01

    Google Plus
    2016-03-01

    Blog


    SEO


    Logo


    SPK

    DC

    Email


    HIPAA Form


    SSL Security


    ADApt


    Others


    360 Plan



    Estimates | 2016-03-01 | Justin | Updated Proposal Ordered

    Gold + 3 Months Off


    Initial: 2 Payments of $1,700
    Monthly: $99/m**


    Full Custom Design

    Designed from Scratch

    Mobile Responsive

    Matching Design | Auto Dial | Map | Forms

    Premium SEO

    Analytics | Geo-Targeting | Meta Tags

    On-Site Optimization

    Specialty Content | Search Submission

    Educational Library

    Get Access to Hundreds of Articles

    Educational Videos

    High-Quality Patient Dental Videos

    Appointment Alerts

    Multi-Platform (Email, Fax, Text)

    x

    Social Set Up (Included)

    Regular Price: $999

    Initial: Payments of $0
    Monthly:

    SOCIAL MEDIA Custom

    Facebook, Google Plus & Twitter

    Social Branding Included At No Additional Cost -- Authorized by Justin Ngo

    Regular Price:

    Initial: Payments of
    Monthly:

    30 Day Money Back Guarantee - No Contract - Guaranteed Competitive Pricing (Will MATCH & BEAT Any Proposal By 10% if Apples to Apples)
    Dr.-Michael-Nguyen

    COMMENTS:

    2016-03-01 | justinn
    opened via sidekick
    Estimates | 2016-02-25 | Justin | Website Estimate Expired

    Gold Package


    Initial: 2 Payments of $1,749
    Monthly: $99/m


    Full Custom Design

    Designed from Scratch

    Mobile Responsive

    Matching Design | Auto Dial | Map | Forms

    Premium SEO

    Analytics | Geo-Targeting | Meta Tags

    On-Site Optimization

    Specialty Content | Search Submission

    Educational Library

    Get Access to Hundreds of Articles

    Educational Videos

    High-Quality Patient Dental Videos

    Appointment Alerts

    Multi-Platform (Email, Fax, Text)

    x

    Social Branding (Included)

    Regular Price: $999

    Initial: Payments of $0
    Monthly:

    SOCIAL MEDIA Custom

    Facebook, Google Plus & Twitter

    Social Branding Included At No Additional Cost -- Authorized by Justin Ngo (Exp: 2.29.16)

    Regular Price:

    Initial: Payments of
    Monthly:

    30 Day Money Back Guarantee - No Contract - Guaranteed Competitive Pricing (Will MATCH & BEAT Any Proposal By 10% if Apples to Apples)
    Dr.-Michael-Nguyen-

    COMMENTS:

    2016-02-29 | justinn
    LM
    2016-02-25 | justinn
    opened via sidekick