Quality Dental Care

statuscake removed.

Sent client files, and their marketing person said it’s incomplete especially in the case of login table in DB.

Carli LM that if we don’t call them they will have attorney reach out to us. I spoke to Carli and said the files are not incomplete, its whether the next person knows where to place them. Explained it’s not easy and your webmaster needs to understand WordPress.

Emailed:

Hello Dr. Shiyab,

I emailed you a few days ago but did not hear back. I spoke to Carli today, she had mentioned there are issues with files emailed over.

I wanted to get in touch with Alicia regarding what files are missing. I see here they had mentioned we’re missing the login files, but this is a WordPress install and you should use your own login details as it is private to you.

Let me know if we can set up a call or if you need further instructions to set up the site.

As background information, WordPress should be installed on your server and the files that I email over should override (please do not delete any files originally installed on your server).

Would you please transfer the domain by utilizing myqualitydentalcare@gmail.com or our customer number with GoDaddy is: 171796891?

The transfer should include both myqualitydentalcare.com and garidental.com.

Absolutely we would love to give you a positive review after all the hard work from you and your team and optimize 360!

Sent from my iPhone

See Cancellation Note

Good Afternoon Justin
Can you please cancel website hosting and transfer files over to me.
You can send them to the email listed at the bottom.
Going forward we will keep optimized 360 in mind for future marketing.
We thank you for all the hard work!

Spoke with Dr. Shiyab – very nice – he said that he wants to try this lady out for website for now – he said there is nothing personal – he really appreciates my help and wants to keep a good relationship – he likes that I am very honest and straight forward with him when it comes to business decisions – said he will use us for marketing

told him cancellation process – he will contact me back to do the marketng and SEO work soon

Estimates:
SEO: $999 + $25/hr (Recommend Min 40 Hours)
PPC: $199 + 15% of Budget
— recommended $4k if he wants to be VERY aggressive
— $2k min if he does both PPC and SEO

He will email me shortly regarding cancellation

Spoke with Dr. – went over what we do for PPC and SEO

Told him 40hours Minimum for SEO ($25/hour) is the recommended
Jacksonville Emergency Dentist

Went over PPC Management (15% of Budget is management fees)
Target Emergency keywords

Will talk to Carli tomorrow and 12pm (PST)

Replace the photo on homepage under “welcome to quality dental care” with the one attached below. DO NOT CROP PHOTO.

Hello Dr. Shiyab,

Congratulations! Your new website is live and accessible to the public.

Please take a look at your initial website and let us know of any questions you might have. You can submit a ticket by going to your dashboard and filling out the form.

URL: http://myqualitydentalcare.com
Forwarding URL: garidental.com

If you would like to make changes to the website in the future, you may always log in by going to the bottom of your website and clicking “Login.” We welcome any questions regarding the website editor.

Thank you!

Desirae
desirae.g@optimized360.com

1. Please add domain(s) to statuscake.com
2. Complete 301 Redirects
3. Check Analytics & Reporting
4. Run theme images through ImageOptim

for myqualitydentalcare.com

184.168.221.14

Name Server: NS1.OPTIZIGN.COM
Name Server: NS2.OPTIZIGN.COM

0 smtp.secureserver.net 68.178.213.203
United States Scottsdale, Arizona US
GoDaddy.com, LLC (AS26496) 60 min Blacklist Check SMTP Test
10 mailstore1.secureserver.net 68.178.213.243
United States Scottsdale, Arizona US
GoDaddy.com, LLC (AS26496) 60 min Blacklist Check SMTP Test

for garidental.com

50.62.172.113

Name Server: PDNS07.DOMAINCONTROL.COM
Name Server: PDNS08.DOMAINCONTROL.COM

0 smtp.secureserver.net 68.178.213.203
United States Scottsdale, Arizona US
GoDaddy.com, LLC (AS26496) 60 min Blacklist Check SMTP Test
10 mailstore1.secureserver.net 68.178.213.243
United States Scottsdale, Arizona US
GoDaddy.com, LLC (AS26496) 60 min Blacklist Check SMTP Test

Spoke with Carli and she wanted to know if we could make edits to the new website. I asked her to email me the edits and photos to be added.

Wants to go live by Monday/Tuesday next week!

Hello Dr. Shiyab and Shadi,

Your website is ready for your review and to further customize.

Please note that you may see a number of things that you want to change or fix. Since there were many notes in the “QDC Website” document, we encourage you write a list of the things you may want to change or fix so we can efficiently complete the edits for you. We have combined your design with the pages and information available to us. Please take a look at the website and let us know of any page changes, additions and/or questions you might have.

Temporary URL: http://tariqshiyab2.360sites.net

If you would like to make changes to the website in the future, you may always log in or send us an email at support@optimized360.com. We welcome any questions regarding the website editor.

Thank you!

Desirae
desirae.g@optimized360.com

Emailed Dr. Shiyab and Shadi to update them on the progress of development. There is still a list of things developers need to fix.

tariqshiyab2.360sites.net

username: tariqshiyab2
FTP: ZukiatwyWreejLok

URL: tariqshiyab.360sites.net

Dropbox with notes: https://www.dropbox.com/sh/b32g3bsosx9oybs/AAA0qbJjghkZCLLB6jtkJTExa?dl=0

***This theme has many specifications, please read thoroughly. All images/font sizes/types should appear as they are in the PSD.

Page Templates:

1. HOME PAGE:

a) will be full page scroll like this: https://codepen.io/tutsplus/full/VvZXMP
b) do not use navigation dots on right
c) 5 sections total, screenshots are in dropbox > 1(-5)-home.pngs

— section 1: 1-home.png
— please make sure the spacing to the left and top of the logo area are exact. They should remain in exact position and size.
— Telephone/social should remain on the right with same exact pixels top and right. It should remain on the right as screen is wider.
— menu: poisitioning should be exact and left aligned

— section 2: 2-home.jpg
— should be left aligned, photo of door should always aligned to edge
— entire body of content should be the current width as it appears in PSD.
— if screen is smaller, make the paragraphs shrink in width.
— if screen is larger than 1600px, there should be empty space to the right of the dr bio. The watermark icon should remain attached to the right edge

— footer: (on a few sections)
— when screen is smaller, the social media icons should collapse first, then the menu starts to collapse.
— please keep the hours and contact look the way it looks currently at all times.

— section 3: 3-home.png
— featured services should be full width
— photo/section proportions should remain the same
— when the screen is smaller than 900px, remove the paragraph text
— photos should have a hover effect. photos should be 25% brighter. I think photos can be reduced by 25% brightness and when hovered, it’ll show 100%.
— link photos to corresponding pages
— testimonials: there are 5 total that are located inside the PSD
— testimonials: play button, is this easily done? Should have a play and pause, if not, we can do without it.
— can the always be in the middle of the screen (vertically)? the fonts should not change size however.

— section 4: 4/5-home.png
— slider should be full width but the photo should be the size that you see in the PSD
— photos are 360 type ones on google. links below.
— there are 3 slides: 1) google map of the location. 2) https://goo.gl/maps/Cy6Lq8t7Xn32 3) https://goo.gl/maps/U5YmLyk8Z4v

2) OFFICE PAGE: see office.psd file. This page should also be full scroll with 2 sections:

a) section 1: 1-office.png

— header/menu should be the same rules as mentioned above
— body of content: should remain that width and when screen is wider, white space on the right extends.
— body of content: if screen is smaller, shrink width of text column (as normally would)
— no footer

b) section 2: 2-office.png

— will have footer with same rules as above
— will have slider with same rules as above.
— slides are located in “website.pdf” pages 15-32. images are “assets” folder.
— 360 slides can be embedded: https://goo.gl/maps/Cy6Lq8t7Xn32, https://goo.gl/maps/U5YmLyk8Z4v AND https://business.facebook.com/QDC.FL

3) Default page/post template:

— should have the sample layout as 1-office.png and rules. With exception it would be a regular scrolling page.

Please change the main domain to myqualitydentalcare.com (client purchased this). Forward garidental.com to this domain. You can decide when to do this but this is what they eventually want.

Email from Shadi:
“Hi Belinda,

I discussed the issue with Dr. Shiyab, and he emphasized that it is a time sensitive issue where we can’t wait for the developers to do it one time then we give the same comments that’s present today. Justin talked to Dr. Shiyab and mentioned the pdf having 33 pages, but that’s not the latest I sent you which is 37 pages. Please follow the comments sent and discussed and the latest PDF file to reach the result required from the first trial

Thanks
Shadi”

—
My response:
“Hello Shadi and Dr. Shiyab,

I discussed the notes with Belinda and am up to speed with the current status of this project. What Belinda meant was at “least 30 pages of info” from the PDF. Also, the developed website will not look exactly the same as the PSD & PDF’s you have sent because the website will be dynamic and responsive rather than a static image.

I see that you have requested certain size pixels, sections, etc. and while we can definitely meet those specifications, there are thousands of different sizes/pixels depending on each monitor. With that being said, it is much more efficient to get the website developed FIRST before making any other revisions – that way we will be able to see the website and sizes in real-time (which is essentially what you want since it is what your patients will be seeing). Again, since there are many specifications to the development of your website, we are working as fast and as carefully as we can to make sure each request has been met.

Also, please note that the more revisions/requests we add to the list the longer it will delay the development process. I will continue to keep you updated with the development process.

Thank you.”

The doctor called to speak with Belinda or Desirae, I informed him that they were in a meeting at the time of the call. I asked him for his information and if he would like to leave a message. He wanted more information and I explained that they were both away from their desk having a meeting together and were unavailable. He asked about Belinda, Desirae, and Justin’s title which I informed him that Belinda was our creative director, Desirae was his project manager and Justin was his account consultant.

Please make sure all of the following items are completed. There are specific rules to development, please send to belinda before review.

Check that these items are completed as well: https://www.dropbox.com/home/websites/myqualitydentalcare.com/2017-finalized?preview=QDC+Website.docx

Hello Dr. Shiyab,

Your design has been approved!

If you have any major changes to the design, please let us know. Other than that, your design has been submitted to our development team. This process will take about 1-2 weeks as after speaking with Shadi, there are many coding restrictions requested from the design.

As a reminder, I cannot guarantee all specifications made by Shadi on Friday as different computer monitors are of different sizes and will yield different results.

URL: tariqshiyab.360sites.net

This theme has many specifications, please read thoroughly. All images/font sizes/types should appear as they are in the PSD.

Page Templates:

1. HOME PAGE:

a) will be full page scroll like this: https://codepen.io/tutsplus/full/VvZXMP
b) do not use navigation dots on right
c) 5 sections total, screenshots are in dropbox > 1(-5)-home.pngs

— section 1: 1-home.png
— please make sure the spacing to the left and top of the logo area are exact. They should remain in exact position and size.
— Telephone/social should remain on the right with same exact pixels top and right. It should remain on the right as screen is wider.
— menu: poisitioning should be exact and left aligned

— section 2: 2-home.jpg
— should be left aligned, photo of door should always aligned to edge
— entire body of content should be the current width as it appears in PSD.
— if screen is smaller, make the paragraphs shrink in width.
— if screen is larger than 1600px, there should be empty space to the right of the dr bio. The watermark icon should remain attached to the right edge

— footer: (on a few sections)
— when screen is smaller, the social media icons should collapse first, then the menu starts to collapse.
— please keep the hours and contact look the way it looks currently at all times.

— section 3: 3-home.png
— featured services should be full width
— photo/section proportions should remain the same
— when the screen is smaller than 900px, remove the paragraph text
— photos should have a hover effect. photos should be 25% brighter. I think photos can be reduced by 25% brightness and when hovered, it’ll show 100%.
— link photos to corresponding pages
— testimonials: there are 5 total that are located inside the PSD
— testimonials: play button, is this easily done? Should have a play and pause, if not, we can do without it.
— can the always be in the middle of the screen (vertically)? the fonts should not change size however.

— section4: 4/5-home.png
— slider should be full width but the photo should be the size that you see in the PSD
— photos are 360 type ones on google. links below.
— there are 3 slides: 1) google map of the location. 2) https://goo.gl/maps/Cy6Lq8t7Xn32 3) https://goo.gl/maps/U5YmLyk8Z4v

2) OFFICE PAGE: see office.psd file. This page should also be full scroll with 2 sections:

a) section 1: 1-office.png

— header/menu should be the same rules as mentioned above
— body of content: should remain that width and when screen is wider, white space on the right extends.
— body of content: if screen is smaller, shrink width of text column (as normally would)
— no footer

b) section 2: 2-office.png

— will have footer with same rules as above
— will have slider with same rules as above.
— slides are located in “website.pdf” pages 15-32. images are “assets” folder.
— 360 slides can be embedded: https://goo.gl/maps/Cy6Lq8t7Xn32, https://goo.gl/maps/U5YmLyk8Z4v AND https://business.facebook.com/QDC.FL

3) Default page/post template:

— should have the sample layout as 1-office.png and rules. With exception it would be a regular scrolling page.

Belinda
belinda.t@optimized360.com

Emailed Tracy and Dr. Shiyab to follow up.

Hello Tracy and Dr. Shiyab,

Based off of our discussion on changing the colors of the website, I have included 3 different design drafts below. Please let me know which design is your favorite and only focus on the colors of this design as the text and images can be changed at a later time.

Looking forward to your feedback!

DUE: TOMORROW

Please recreate the design of this website EXACTLY: http://garidental.com/

-include 3 different versions with the following color combinations (attached below)
-use the same exact information and same sections

Client does not want socials anymore – he will manage on his own

The client did not want socials anymore. Only wants $100 for Web + Videos

Justin,

Refund $101 of July/2nd charges.Not interested in social media page.

Thanks,
Dr.Shiyab

Sent from my iPhone

-light blue
-yellow
-white
-orange
-mix of soft & bright
-not overpowering
-friendly/welcoming

Please call Tracy 904-287-0033

She was looking for you

Dr. Shiyab called – please call him Monday 6/26
904-287-0033

-does not like colors AT ALL
-pretty open to other colors; will be sending him different swatches
-wants a calming, inviting, relaxing feel
-blues, light greens maybe?
-not all neutral

OTHER NOTES
-wants to change the following things on the website:
1. colors
2. reviews
3. photos
4. bio
5. possibly logo

Hello Dr. Tariq M. Shiyab

You have ordered a monthly blog with us in which we will need 6-12 topics from you. These topics can range from anything about your specialty or otherwise. Please send those topics as soon as possible so that our copywriters can get it started for you. After these topics are received, we will publish an article every month to your website and social media accounts.

Thank you, and we look forward to working with you.

Had a call with Dr. Shiyab.

+ Deal was for a color & image change only. He wanted to add sections. I told him that unless he wanted to sign up for a design change, we would need to sacrifice some text (I recommended the Welcome section) if he wanted to add a bio.
+ He asked me to critique his current site. I asked him about his needs and aims for the site. He didn’t like that, as he wanted an objective answer that would allow him to judge my skills. I explained to him that client input is an integral part of the design process.
+ He wanted his Google Reviews on the site. I explained the review posting process. He replied “Can you do it or not? Yes or no?” I recommended that he post only the best ten reviews, and then a link to his Google review page, rather than posting all 100+ reviews, which no one will read.
+ He said that a “detail-oriented” account manager was what he needed, and proceeded to complain about the past service he’s received form Optimized360, saying that his staff has told him that incorrect information has taken too long to change. I told him that site changes are subject to client approval, and that if he and I had clear and consistent communication via email and telephone, this wouldn’t be a problem.

Throughout the call his tone grew steadily more rude and insulting. In the end, he said that he “didn’t like the vibe.” I asked him how he thought we might improve the vibe. He said that he would prefer to talk to Justin and be placed with another designer.

Called to discuss color change – Dr. Shiyab was on another call. I’ll try him again later on the morning.

Contact Client for Blog Articles

He is very specific on audience he wants to target

Client wants to target & dominate:
St. Johns
Fruit Cove
Julington Creek
Switzerland
Mandarin

Keywords: Dentist / Dentistry & Dental Keywords

Client wants to change some pictures and content on the site

Client ordered COLOR CHANGE – client understands that he can not alter the lay out of the design – just change the colors of the site and font

Please contact on Monday

ALERT JUSTIN ONCE LIVE TO START PPC

Design Change: $500
Monthly Increase from $100 to $200/m — Adding Social Marketing Back

(AWAITING LIVE SITE FOR PPC):
PPC Management: $300/m (CHARGE WHEN NEW SITE IS LIVE)
Budget: $1,000/m

Ordered Via Phone

Had a one hour convo – he wants to do business – wants to see contract terms – sent proposal

Dr. Shiyab said he is currently suing Dr. Gari – does not want anything of him related to the website – wants to rebrand – asked about marketing and redesign costs

Spoke with business promotion – told him they are not dental focused – charging him $800 for 6 – 12 months – told him not to do that and gave him my philosophy (traffic vs quality site and conversion) he strongly agrees with me

He will pay more with BP in 6 months than he will with us for website and excluding effective marketing

Is shopping around – he wants to see what we can offer and can do for him – he wants new patients.

He will call me back shortly – very interested

Can you please remove the contact us button in the slider header

remove office photo in homepage slider . add this one

https://www.shutterstock.com/image-photo/teeth-photo-white-291179963

adjust position of photo to fit nicely in space.

Logo is blurry. Match the same fonts for logo. Make the text more clear.

Homepage bottom

Remove testimonials about Dr. Gari from slider. Find reviews for Dr. Shiyab in his G+ reviews and add here.

Sent Kadee color pallette – wanted to change site to these colors:
http://www.color-hex.com/color-palette/15224

I would like to use something similar to this color palette: GPPR Spring 2016 – Teal 2, with the exception of the #00ddcc and primarily using the white and light grey. It needs to look really clean and fresh.

Also I wanted to see if we could replace the photo with multiple picture as a slide show. I liked these: Stock photo ID: 267390317, Stock photo ID: 268932410 Stock photo ID: 332945516.

Please quote her on this request. Thanks.

Sent Kadee color pallette – wanted to change site to these colors:
http://www.color-hex.com/color-palette/15224

I would like to use something similar to this color palette: GPPR Spring 2016 – Teal 2, with the exception of the #00ddcc and primarily using the white and light grey. It needs to look really clean and fresh.

Also I wanted to see if we could replace the photo with multiple picture as a slide show. I liked these: Stock photo ID: 267390317, Stock photo ID: 268932410 Stock photo ID: 332945516.

1.  Header – Remove text:

Emergency Dentistry Available
24/7 Answering Service

Hey Justin,

I wanted to go over some of the changes we would like to make to the website today. If you can either give me a call or I can e-mail you a list.

— Kadee Roberts
Quality Dental Care
Dr. Tariq Shiyab D.D.S.
1631 Racetrack Road Suite 104
St. Johns, Fl. 32259
904-287-0033
904-287-4073 fax
www.myqualitydentalcare.com
myqualitydentalcare@gmail.com

Leah is no longer in the office – Katie is the new person of contact for edits

Please update the number at the bottom – it is not push to call on mobile device – make sure all #’s on the website is push to all except fax (obviously)

Thank you,

Good afternoon Justin,
I have been informed by a patient that they are trying to request appointment on the website but have not been getting a response. I noticed that the email is still Dr. Gari the previous providers email. Please update the email to myqdc@gmail.com. I would like these changes to be made asap please. Thank you and I hope your day is great!

—
– Office manager,
Leah Williams

Doctor updated CC via fax (Visa ending in 6423).

Please contact Leah regarding logo pricing and changing website colors.

Remove all staff references from the previous site (garidental.com). I’ve deleted the pages but if you see any other references.

Leah would like to change the home page image, please send her a few options, (beautiful smiling people/lady)

Switch places:
In thr Logo – “Tariq Shiyab DDS” switch with “Quality Dental Care” (Keep burgundy color for Quality Dental Care

ORIGINAL:
Also, I noticed that the name at the top left side of our website hasn’t been updated just yet. I wanted the Quality Dental care ( In burgundy) to Swap to the spot Dr. Tariq Shiyab D.D.S. I would like the Quality Dental Care to still be burgundy but the size of the font larger and the Tariq Shiyab still white but smaller above our practice name.

Leah called to complain that her tickets/ website edits were not completed in a timely manner. She sent an email on Nov. 16th requesting for us to “Please remove the team tab completely. We do not want any pictures of Dr.Gari or his staff on our website.” Leah also called on Nov. 29th to request that “Footer Navigation: Remove the “team” menu item.” All these changes were completed.

Leah called today, Dec. 7th because the “Team” page was showing up on her google search results. I informed her that the website edits were completed and it takes google time to reflect these changes. I informed her that it is typically around 30 days to see these changes reflected. She was upset because it has been a few weeks since she requested to have team removed from the navigation menu and website and she would “have to wait” longer to see it removed on google. She made it very clear she did not want it showing up on google and was upset because she was told we would have completed her edits within “24 hours”.

1. Make header phone number smaller. “Open” & “Walk-ins” taglines bigger.

2. Add this under logo:
“Emergency Dentistry Available
24/7 Answering Service”

3. Add text references to Root canals, extractions, wisdom teeth under Emergency Dentist in featured services box on homepage. Need the text “…take care of it here…”

4. Bottom of homepage – add under business hours
“Call Services Available 24/7
Open 7 Days a Week”

myqualitydentalcare.com – $25/year

Please charge – client will set as alias

1. Header: Increase the font size of “OPEN 7 DAYS A WEEK” & “Walk-Ins and emergencies are welcome”

2. Footer Navigation: Remove the “team” menu item.

3. Home Page: Featured Services: “Emergency Dentistry” the description needs to match this services. It talks about veneers and laminates. The description should be similar to (http://17400869.cstsite.com/emergency-dentist.html)

4. Services Page: Move “Dental Videos” bulletin point to right list

5. Services Page: Combine “Extractions” & “Including Wisdom Teeth” to one bulletin point. Should read “Extractions Including Wisdom Teeth” Then move this bulletin point to the left list

6. Contact Page: Add “Call Services Available 24/7” & “Open 7 Days a Week” Please add this above “Quality Dental Care” header.

I have attached a link to a separate lead site I would like our website with you guys to be similar. http://17400869.cstsite.com/

1. I want the colors of Burgundy/black/white to replace the black and tan we have now.

2. The first picture I attached should replace the header we have now and read Quality Dental Care/ Tariq Shiyab DDS with the tooth logo. Exactly how it is in the picture. Please add in “OPEN 7 DAYS A WEEK” ” Walk-Ins and emergencies are welcome” under the call us for appointment in the header.
Here is how header should look:  https://www.dropbox.com/s/vvk6zhh8gfgkrc0/tariq%20banner.png?dl=0

3. Please remove the team tab completely. We do not want any pictures of Dr.Gari or his staff on our website.

4. Homepage Featured Services – remove Veneers and Laminates – replace with Emergency Dentistry.  Copy this content – http://17400869.cstsite.com/emergency-dentist.html
add to Emergency Dentistry page.

5. Homepage Featured Services –  change General Dentistry to Family Dentistry.

6. Remove the about us section at the bottom of the home page and the script about Dr. Gari.

7. Services list – add Oral Surgery, Bone Grafting and Extractions (including wisdom teeth)

8. Services list -At end of “Root Canals”  add “Including Molars”

9. Change hours – Monday-Sunday 8am to 5pm.

10. Use this picture in homepage slider.  https://www.dropbox.com/s/p3epz6upxeawp5m/20161116_093943-2.jpg?dl=0
Use same tagline & button as this site – http://17400869.cstsite.com/

“Quality Dental
Giving You Your Best Smile”
Contact Us Today

Can we change our website name to www.Qualitydentalcare.com? Please give me a call if you have any questions.

I’ve forwarded attachments to Support@Optimized360.com – Justin
Please ask me if you can’t find it. Should be 3 pictures total