East Bay GI

1.
Copy reviews from this link:
– https://businessreviewcentral.com/east-bay-gi/reviews/

Add to the top of this page:
– http://www.eastbaygi.com/testimonials/

2. Remove Leave Us a Review button & Click here for more reviews button at the top and bottom of the page.

3. Add jotform – https://form.jotform.me/60402701558449

As of March 1st we would like to discontinue the SEO and Review Management subscription.

task also created in AMO.

Good Morning,

can you please provide me with the login information (username and password) for our business review page. We are starting to get reviews and I’m not able to sign in to approve.

Thanks,

Maria

mduenas@eastbaygi.com

1. Header – Comment out Make an Appt button and leave patient portal – link to : https://15506-4.portal.athenahealth.com

2. http://www.eastbaygi.com/patient-forms/
the very last sentence “if you received a statement and would like to pay online…” This needs to link to our new Portal as well, see link below.

3. http://www.eastbaygi.com/contact-us/
range button that states “request an inquiry”, that also needs to link to our new Portal

We have a new URL for our Patient Portal. Can you update our website please?

https://15506-4.portal.athenahealth.com

Email past due $907 for web, SEO, and rep management.

Being that patients are no longer leaving testimonials/reviews on this page can you please remove the disclaimer and add it to the business review page? No need to add the “your name, telephone or email address” just the disclaimer and yes and no and submit button.

Thanks,

Maria

On this page: http://www.eastbaygi.com/testimonials/
Move form to the left.  Add a button module on the right labeled “Leave us a Review”.

Please create a button that links to BRC (link below)..

Reviews

Can you please send me the invoices/receipts for the payments that posted to our credit card on 9/16 for the SEO and Reputation Management.

Thanks,

Maria (mduenas@eastbaygi.com)

Maria called and said she had sent us the logo initially for the design but now cannot open her drive. Please send her the logo colors to mduenas@eastbaygi.com.

Client has a board meeting Oct 26th – wants to see a SEO report by then

My Research: Oakland GI (2nd listing)

Oakland GI (2nd listing)
East Bay GI (1st Listing)
Gastroenterologist in East Bay (5th listing)

1.
“I am very pleased to have Dr. Susie Ng as my gastroenterologist. She is treating my longstanding IBD (Crohn’s disease) condition and as a person is caring, warm and listens and communicates well. Medically, she speaks on the basis of her top-notch, recent medical training and experience. The office is a model of today’s and tomorrow’s world: the doctors, the office staff, and the patients are culturally, ethnically and gender diverse. And the staff have been efficient and friendly. I recommend Dr. Ng without reservation to anyone who may have inflammatory bowel disease (IBD), and I would have great confidence in her treatment of other gut-related problems as well.”

– AF, Oakland

2.
“I have come to like Dr. Ng. Getting a Crohn’s diagnosis was very difficult to hear. Dr. Ng and I talked about it at length each time we met.

She is reserved but at the same time, concerned and interested in what I have to say. Some people might have a difficult time with her quiet reserve, but I find it calming in an otherwise situation that is stressful enough. She was very proactive and put me on Humira as soon as she felt it was the proper thing to do.
When I have labs done, she reaches out to let me know the results and if we have to change meds or not.
We always conclude the office visit with Dr. Ng telling me to call if there is a problem or if I have questions.
The office staff is welcoming, friendly and one woman in particular always remembers my name even if it’s been a while since I’ve been there – wish I could remember her name :(.
I would recommend Dr. Ng – although I hope I don’t have to do that!”
Thanks….
– L. Martin

3.
“I am very satisfied with Dr. Wu. He has tried many treatments to help me. At times I do feel a bit rushed with my appointments, but that seems to be par for the course these days. He does answer phone calls in a timely manner. I would definitely recommend him.”

– Joyce

4.
“Dr. Chard is a remarkable physician and I am glad to be his patient.

He is respectful of his patients, and very courteous to us. This matters! He is also deeply thoughtful. He approached my ailment with an inquisitive and open-minded attitude. Since my illness was difficult to diagnose, I saw him fairly regularly for more than a year. He was always responsive and helpful. He was prepared to spend as much time with me as I needed, and that sometimes stretched to 60 minutes. He returned messages promptly, and on one occasion, made sure to return a call from me while I was in Europe. He could always tell me what the latest research indicated and how it might bear on my problem. In the end, he devised a treatment plan that was also a diagnostic, and after a series of trials and errors, he was able to identify my problem and the proper treatment for it. My life has changed since then, largely due to his care.”

– Deborah

Please add these:

1.
“Yesterday, I walked into my appointment, and the way Dr. Ng looked at me… it almost made me cry, the stark difference between how she looks at me, and how everyone else looks at me. She knows I look fine, but I’m not. She knows that it’s not going as we hoped. Her facial expression just said “I see you. You’re in a rough spot.”

And then today, at 7:30 pm, Dr. Ng called me to say that she thinks we need to take a different course of action from the one we agreed upon yesterday. She was thinking about me. I’m totally impressed at how Dr. Ng just clearly cares about what my quality of life is.

I’ve never met a more competent doctor. Dr. Ng says what she’s observed, what beliefs she holds, what she doesn’t know, and answers all of my questions to the best of her ability.

Every time I talk with Dr. Ng, I’m just like “Wow. This human being really cares.”

The office staff seem to get along well with each other it creates a nice atmosphere. They’re also attentive to patients and have been helpful every time I’ve needed something.

Joyce, Dr. Ng’s assistant (is that the word?) is great. Helpful, follows up relatively quickly, and went on a bit of a goose chase with me once, trying to figure out how to get bloodwork to the clinic. ”

– J. Grodzinski

2.
“I have been so completely impressed with the care from Dr. Danny Wu that my whole family and close friends have all become patients of his. I personally have a relatively rare condition of the GI tract and have turned to Dr. Wu to assist in unraveling the details and the whys of my case. He has performed several endoscopies and colonoscopies on me both for routine diagnostic and case specific surveillance purposes and has found things that others at well-known institutions clearly missed due to his thorough attention to detail. He is not afraid nor concerned with taking the extra time or going the extra mile for whatever the particular individual may need. He is a thorough patient educator, diagnostician and professional care giver. What is lost in this era of insurance dictated, financially driven, electronic dictated care, Dr. Wu still has managed to maintain his personal, compassionate & enthusiastic style while continuing to use his absolute brilliance in his care of humankind. His office staff and the Endo Center staff have been, efficient, courteous and attentive on every occasion. Thank you!”

– P. Atkins

3.
“Dr. Stollman caught my colon cancer early and I was able to avoid chemotherapy. Dr. Stollman played a key role in saving my life. I am generally very doctor-averse, but he is so much fun to talk to and to be around that I was willing to come in for procedures without my usual foot-dragging. If all gastroenterologists were as wonderful as Dr. Stollman, there would be a higher compliance rate with screening procedures.”

– Anonymous

4.
“Dr. Wu – Extremely attentive – thoughtful and skillful. His complete explanations are very appreciated. Dr. Wu is in my opinion the very best.”

– Anonymous

Add Yes/No checkbox options to jotform on this page:

Testimonials

Can you please add this blurb to the testimonial page with a yes and no box, so that patients are giving consent to publish their testimonial.

“I hereby give consent and authorize East Bay Center for Digestive Health (EBCDH) to publish my testimonial on their website. I understand that I may revoke this authorization at any time.”

Chan, please run SEO for them. They ordered SEO. LMK when done. Thanks.

Please create one for East Bay GI – connect to Site once done (Testimonial Button)

Will create a second for the doctor (awaiting confirmation on which doctor)

10 Hours || East Bay GI
10 Hours || Gastroenterologist in East Bay

SEO (20 Hours): $500/m
Reputation Management: $299/m

Security Code: 855

On this page: http://www.eastbaygi.com/patient-education/

Here is a new link for the Fecal Microbiota Treatment link.

http://www.gastro.org/info_for_patients/clostridium-difficile-106-fmt-details

Also noticed that we have NOT updated the testimonials (something I consider more important than the FMT link update above….). I know both I and Dr. Wu have reviews submitted a little while back but they are nowhere to be found on the website. What’s the delay? I would appreciate if you can call me today to discuss this further at 650-861-1061.

Can we please add this to the “FORMS” tab below the please click here to view insurance blurb.

If you received a statement and would like to pay online please click here (the link is www.EASTBAYCENTER.INFO)

Thanks in advance,

Maria

Please let me know where we are at with this site. The site is currently down.

1. Under Education, the Fecal Microbiota Treatment link is not working. Can you check on that?

2. Under Education, can we have the Bravo pH Monitoring connect to the link below?

http://www.givenimaging.com/en-int/innovative-solutions/reflux-monitoring/bravo-ph/pages/default.aspx

3. We have updated our preps. I have attached our 3 new preps and instructions on where to put them and how the procedure page she read. Let me know if you have any questions.

Maria,

It was a great pleasure speaking with you yesterday regarding your needs.
I am happy I was able to assist you in absence of Danny, your account manager.

As addressed, I am very familiar with your account and Danny and I work closely together.

Per my conversation with you we had discussed Google Adwords, SEO, and Reputation Management (Business listing Reviews). I also suggested an edit to clean up the Google+ Page that currently has your incorrect info.

Google+ Page (Recommended): View Here
I strongly suggest you claim your business listing so that way you are the owner to make instant changes without having to go through Google for a suggested edit. Our company will then add this listing to your site once completed so you can start getting Google reviews!

Google Adwords: $16/day (Suggested Investment)
This is the only guaranteed way for you to get on the 1st Page of Google from Day 1.
You are basically paying Google for an Ad Listing for the keywords in which new patients will type in to find you. I checked for your area and there are NO other GI’s doing Adwords.

So if you were to do it, you can dominate your area and surrounding cities for the keyword(s) desired.

Advanced SEO (Recommended 20 hours): $25/hour of On-Going Off-Site SEO ($500/m Total)
Our company will start working the optimization of your site to push you higher to the 1st page if someone is typing in for example: Oakland GI or Gastroenterologist in Oakland

On a monthly basis, you will receive a reporting that shows how well you are improving with your ranking for that keyword.

Reputation Management: 360Shield Plan (Recommended): $299/m
Our company will create a business listing and a personal listing for the doctor to receive reviews.
We will then dedicate a SEO specialist to optimize the business listing to the 1st Page of Google.
Focusing on keywords such as ” East Bay GI Reviews ” or ” [Dr’s Name] Reviews ”

The goal is to have your business listings how above other review sites.
The advantage of utilizing our business review page is that, we DO NOT require for your patients to create an account or log in to write you a review.

Other companies such as healthgrades or yelp, makes your patient create an account in order to write a review. This can make your patient’s hesitant on writing you a good review.

You do not want to lose out on a good review!
With our Reputation Management, you can also control the reviews (what is seen and what to delete — BAD REVIEWS).

Please let me know what route you would like to work with.
I highly recommend SEO & Reputation Management together to accomplish your goals addressed to me. Also, please claim your Google+ Page.

Thank you.

Let me know how much her competitors are paying and I will tell you what to place as a monthly investment

Can we add a disclosure/consent and have them check it once read and understood when patients are leaving a testimonial?

http://www.eastbaygi.com/index.html

http://www.eastbaygi.com/aboutus.html
http://www.eastbaygi.com/giconditions.html
http://www.eastbaygi.com/procedures.html
http://www.eastbaygi.com/patientresources.html

Up have made a couple little changes to our registration forms. Can you please update these on our website?

Please email Sarah Hart ( shart@eastbaygi.com ) when complete

Hi Maria,

This is a follow up on my call to you earlier.

Attached is a screenshot of what my support team came across with your website while they were adding a testimonial for Dr. Chard.

We are able to preview your site on our server, so it may be a domain issue. Please double check with your domain registrar (the company that you bought/hosts your domain).

Your site currently live now, but keep in mind we came across this earlier today. We will try to keep an eye out in the future and inform you.

“Dr. Chard did miracle for me. I was misdiagnosed with IBS when other doctors (5 in all) didn’t know what was wrong with me 5 ys ago, after I caught a bad bug overseas. I was having a lot of pain over almost a year, until a friend recommended Dr. Chard. I’ve since recovered and for the record do not have IBS. If you are lucky enough to see Dr. Chard, he may just save your life. “
Mrs. Do.

Post for Gallery please. Thx.

Hello Dr. Susie Ng,

Congratulations! Your website (eastbaygi.com) is now live and visible to the public.

We strongly encourage you to further customize your site by logging into Control Panel and using the website editor. If you have any questions and/or concerns, please let us know.

LOGGING INTO CONTROL PANEL

Login via your member login page: www.optimized360.com/controlpanel

Username (your domain): eastbaygi.com

If this will be your 1st time logging in, please go to “forgot password”. You will receive the instructions to reset it via your email on file which I have confirmed: susiewng@gmail.com

MAKING CHANGES

If you would like to make any changes to your website, you can do so by logging into Control Panel and clicking on “Edit Your Website.” You may add/remove/edit/upload any pages that you may wish. The online editor is available to you 24/7 and we welcome any questions regarding how to use it.

Thank you!

1. Add domain(s) to statuscake.com
2. Create Google Analytics account: setup, add to WP, setup report, update CP (all associated fields)

1. Add the following lines to the end of the robots.txt file:

User-agent: ia_archiver
Disallow: /

FLUSH CACHE in wordpress after the changes have been made.

2. Complete 301 Redirects from previous site

3. Compress theme images and uploads folder.

Maria called wanting to have the 4 months waived from live date, I explained to her the initial agreement and that it was been 6 months since the start of the project, she mentioned project was delayed from both sides and wanted to push back the monthly. Please contact.

Slide on home page, “find directions to our office” can that be a different color, the white doesn’t stand out, maybe it could be blue or black like on the other pictures

please change the wording in paranthesis below to , (You will need the latest version of adobe acrobat to download all patient forms, click here to download for free), please make sure the paranthesis is before the period (.) not after.

“our office” can we swap phone and address leave fax where it’s at. We think it would look better.

“testimonials” can we create a testimoanials tab, I have 4 to send to you, you can also create a “testimonial” link at the bottom of the home page where a few testimonials currently sit

replace the wording “more information” with “find directions to our office” in the orange box and leave it where “more information” is currently displayed.

Hi Marvin,

We’re hoping to have the website go live this coming week. The website looks good but there are a few final edits. I went in and made some changes but there are some that require more sophisticated coding that I hope you can help with.

1) For the Home Page slide show, we wanted to alternative the pictures of couples/group photo (with “Book An Appointment” link”) with the blue anatomy man picture (with link to procedure instructions) and the Rotunda building picture (with link to building directions).
2) Can you change color of text (maybe bold them too?) in the slide show so that they contrast more with the photos?
3) We need to change the photo of the blue anatomy man since we did not purchase the rights to this image. Maria – what it the update on this?

Maria – I know you wanted to change the wording under the Insurance and Payment section. Do you have a draft? I can help edit if you send me what you want the section to say.

Sarah – Do we have updated testimonials (of providers other than Dr. Stollman) to include on the website?

Sarah/Maria:
Did I forget anything else? If so, please email directly to Marvin and cc me.

Thank you,
Susie

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Updated Registration Packet
Inbox
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Sarah Hart via bounce.secureserver.net
Attachments12:41 PM (51 minutes ago)

to Marvin, Maria, sng
Hi Marvin,

I updated the Registration Packet to include our Privacy Policy.

Can you please use this pdf to replace the one currently on the website?

They would like to have it full width if possible.

Can the comprehensive and book an appointment be moved a little more to the left and lowered a bit. “comprehensive” maybe starting towards the bottom of the collar of the picture of the first slide.

Hi Marvin,

Can you please put this bio for Lynne Tavera in place of the one that is there?

Thank you,

Please make the header info hide at this viewport and smaller.

Make “Our Office” on footer centered. Currently too much on the right.

Adjust the padding of the inner page of the page title and the content.

Morning, will specify time sometime after 10am

I just looked over the website with Sarah. Things look like they are coming along.

Just to summarize changes that still need to be made:

1) Remove line on top banner between patient portal tab and phone number

2) Change image of white couple on home page slide show to new couple with bridge bridge background:
http://www.bigstockphoto.com/image-91342712/stock-photo-portrait-senior-asian-couple-in-park

3) (New change) When window is made smaller, banner of doctor names over home page group photo needs space between Lynne Tavera and Paul Chard. Please call me at 650-861-1061 if you don’t know what I mean by this.

4) Shrink blank space in “Our Office”, “Patient Education”, “Patient Forms” pages.

5) Update driving instructions on Our Office page.

6) Update map on Our Office page.

(http://fdc.ea6.myftpupload.com/wp-content/uploads/2016/04/driving-directions-for-website.pdf)

Remove the 3rd page of the above pdf. (it’s blank)

Footer: Center “Our Office”

Our Office: They want the directions and snippet and link of the snippet to match (http://fdc.ea6.myftpupload.com/wp-content/uploads/2016/04/driving-directions-for-website.pdf)

Header: Remove vertical rule in-between # and patient portal.

Things that require client follow up:

-They will be changing the xray photo on the banner with a licensed image. (waiting on client to provide link)

-They will also be changing the couple on the banner (waiting on client to provide link)

-They will provide 2 more pictures of their staff

-They will have a testimonial page. They will send the testimonials to us.

I have attached all the forms, pdf and Word format, not sure which you needed. Below I will explain where we would like them all to go.

On the Procedures and Testing page, we have updated the prep information for the Upper Endoscopy and the Colonoscopy. Please use the current ones attached.

On the same page, I am also attaching prep information for other procedures, so if you can add links that say “Please click here if you are scheduled for _______________” for all the documents I send.

On the same page, where it says “Directions to East Bay Endosurgery Center”, please replace what is there with the “driving directions” handout that I am sending.

Under Patient Forms page, the patient has to click 12 times to print all of the forms. I have updated our Registration Forms and have this as 1 single document and pdf. Please change this to just one “Please click here to print Registration Form Packet” or something like that.

tomorrow.

They like the blue you did with the banner. They want to replace the building image with the image of the actual building (fw’d to you) and have the background the same way as the xray. She said she wanted a green so that it stands out.

Footer: Remove the logo and center the information

Inner Pages:
-Reduce the pad/margin between the title of the page and the text.

Office Page:
-Add the two photos fw’d by email. Align all 4 images vertically on the right with the text on the left.
-Move insurance info to the patient forms page.

Meet our providers Page:
-At smaller viewports, the right most pictures of the 2nd and 3rd row become unaligned. I believe this is due to Hargrave’s name hard returning. Easiest fix is to hard return his name from the very beginning so that the margin is set.

Contact Us:
-Remove Jotform
-Add button “Request an Inquiry” and link it to their patient portal (found on the header of the new pt/pt portal buttons)
-Revise the appointments text to read something like “to make an appointment click on [name of button] and register…”

Things that require client follow up:

-They will be changing the xray photo on the banner with a licensed image. (waiting on client to provide link)

-They will also be changing the couple on the banner (waiting on client to provide link)

-They will provide 2 more pictures of their staff

-They will provide a new photo of Dr. Stollman

With Maria, discussing that her fluid responsive is ready. We will schedule to have a PC.

add blue overlay to background.

Please make fluid responsive using bootstrap framework. I will post a job on upwork.

set margins smaller, back to original.

Hi Danny,

I spoke to Susie on the phone. She mentioned casually how much a responsive site would cost similar to the link from her email… (http://www.msgastrodocs.com/about-us)

Right now, she wanted me to add about an inch to left & right margins. It’s added but site has a lot of white space and I have to fix a few things on homepage. She’s working with a smaller screen and would like to see everything within the browser.

Please contact her if you think it would be better if she went responsive. She’s more available during lunch break 11:45-1:15 for phone calls. Thank you!

6. **standard sizing, will always have scrollbar** – For entire site, doesn’t want text cut off on left & right margins. See screen shots she emailed.

1. Homepage slider : create new slider. use blue guy photo. add button to go to colon & endo information page.

2. Homepage slider : create new slider. use rotunda photo. button to go to directions.

3. Copy/paste Colon & Endo text from here http://www.eastbaygi.com/colonoscopy.html. This will be new info for page “Procedures & Testing”.

4. Move current “Procedures, Treatments, Testing” content to Patient Ed page. This will be 2nd section – rename it “Common GI Procedures”. 1st section – Rename “Patient Ed” to “Common GI Conditions”.

5. http://fdc.ea6.myftpupload.com/our-office/
move Rotunda Building address to middle align with map. Add button to view PDF under this address/phone.

6. **standard sizing, will always have scrollbar** – For entire site, doesn’t want text cut off on left & right margins. See screen shots she emailed.

Homepage
– (actually for all pages) It appears our logo is running partially off the page in the upper left corner. Can we move it in? [[I will have my team work on this issue. It happens when the viewing size of your browser is small, however I believe we can fix this.]]

– Also, when we move down the page, it looks like even more of the logo is cut out (the top and left side). Can we fix this? [[For the left side, same answer as above. As for the topside, this is caused by being logged into the wordpress control panel. The black bar overlay covers the logo, when in reality you would be normally viewing the site without it and the logo would be fully visible from the top.]]

– what is the plan for the main picture on the home page (the one with the smiling older couple with Bay Bridge in the background)? There are ?sideways arrows on the edges of the picture like it is going to cycle through other images? Can we move the arrows down so it is not covering any text? [[I can move the arrows down, it’s not ideal placement — but definitely doable. The plan was to have multiple images running across with or without differentiating written information. While we are on the subject, was there any specific imagery you wanted? Let me know what you decide.]]

[[just move the arrows down below the button.]]

– If we are cycling images on the main page, can we have a link to the colonoscopy and endoscopy information page that you highlighted in your last email (http://www.eastbaygi.com/colonoscopy.html). I agree with you that we should make it super accessible – it has most of the questions that patients ask us and would be nice to have that front and center of the website. [[Not only that but it should be somewhere on the navigation bar. Whether it is a main menu item or a sub-menu item. Let me know what you decide.]]

– For the banner with names for our group photo, can you put Paul Chard’s name all on the same line?

About Us – Our Office:
– I would get rid of the middle photo (the one of the rotunda dome) since it doesn’t quite work, and enlarge the two photos taken of our office waiting room.

About Us – Our Team:
– Please move “Our Staff” with its associated paragraph to below the individual photos.
– Why there is some strange animation to the individual photos (they fade in from the left)? Would just have them there without animation please.

GI Conditions:
– Please get rid of “anatomy of the GI system” and “complications from GI cancers”
– I think most other topics can be found through this link to the GI.org patient website:
http://patients.gi.org/gi-health-and-disease/
Can you create links to each topic? [[We will link the pages that make sense to us. If we have any questions, I’ll let you know.]]

Homepage: Group photo, can we make it so that the entire team is visible at any width? Whether or not there has to be side scrolling, as long as the entire team is visible.

Let her know that there are a lot of structural changes. And told her about the inner looking plain if we change it.