Dr. D's Smiles

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    Profile ID: 101274




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    update title tags closed
    Ticket: Website | 2018-01-30 | Catherine C. | #117211 |

    Update SEO title tags on each page to:

    Manassas – VA – Orthodontists – Daczkowski Orthodontics – [add page name here if there’s space]

    For Invisalign Patient Education page, add title tag:
    Manassas – VA – Orthodontists – Daczkowski Orthodontics – Invisalign


    2018-02-12 | catherine.c
    emailed completed
    2018-02-06 | catherine.c
    correction - not all pages have been updated. please go through SEO title tags. Every page should match this one, for example : https://daczkowskiortho.com/our-team/
    only page name should be different for each title tag.
    2018-02-06 | catherine.c
    emailed completed
    2018-01-31 | developerdeepak
    Done
    2018-01-30 | catherine.c
    admin101274
    &R1OzWkY86)$0ooAt%z6W1vn

    Leave a Comment:




    Adwords Stats closed
    Marketing | 2018-01-26 | Chandra | #116975 |

    Please send Michelle (doctors wife) the stats for the past 3 months. She would like to see a general performance update. They currently have 2 campaigns for the 2 locations Ashburn and Manassas.


    2018-01-26 | brent.d
    stats sent via email

    Leave a Comment:




    Charges 
    Accounting | 2018-01-24 | Chandra | #116819 |

    “please stop charging my credit card every month. You charged me 750 for the last bill. Two things. One is that this charge should be 400.00 not 750 and I am sending recurring payments. I am sending you recurring payments for ashburn at 400.00. Please credit my account the 750 over the last four months.”


    2018-01-26 | chandra.t
    Went over the charges back and forth, she was just confused on their current services but decided to keep everything in place.
    2018-01-24 | chandra.t
    The doctor is running 2 adwords campaigns $700/m for Manassas and $400/mo for Ashburn (Ashburn paid via check monthly). Informed them that we can discontinue the Manassas campaign going forward if they wish to do so.

    Leave a Comment:




    Payment 
    Accounting | 2018-01-24 | Chandra | #116815 |

    Received check $400 (check #22416864) for Ashburn OM.


    2018-01-24 | chandra.t
    INV-023592

    Leave a Comment:




    Payment 
    Accounting | 2017-12-18 | Chandra | #110832 |

    Received check $400 (check #21732240) for Ashburn OM.


    Leave a Comment:




    Reinstall/Renew SSL Certificate closed
    Task: Technical | 2017-12-18 | Belinda | #110609 |

    Please reinstall SSL. See my email regarding process details.


    2017-12-18 | rod.l
    Nothing for this site as it is a managed wordpress site. Automatic renewal.

    Leave a Comment:




    SSL Certificate closed
    Task: Accounting | 2017-12-18 | Belinda | #110597 |

    Are we charging client for the SSL? Their renewal is coming up, need to know whether we need to charge or not.


    2017-12-18 | chandra.t
    Client is paying $500/y for the SSL renewal.

    Leave a Comment:




    Un-pause OM 
    Marketing | 2017-11-29 | Chandra | #107355 |

    Client paid past due, unpaused Ashburn campaign.


    Leave a Comment:




    Pause OM 
    Marketing | 2017-10-19 | Chandra | #97287 |

    Past due, paused Ashburn campaign.


    Leave a Comment:




    Past Due 
    Accounting | 2017-10-19 | Chandra | #97284 |

    Email past due $400 for OM for Ashburn.


    2017-11-29 | chandra.t
    Received check $800 for past due balance (check #21338818). The account is current.
    2017-10-30 | chandra.t
    Michelle called, they are getting a new card, will update once received.
    2017-10-26 | chandra.t
    LV.

    Leave a Comment:




    Reduce Ashburn Budget down to $400 closed
    Task: Sales | 2017-10-05 | Danny | #93607 |

    Chan, please reduce the budget for Ashburn’s campaign ONLY down to $400. LMK when done. Thanks.


    2017-10-05 | chandra.t
    Reduced Ashburn OM $750 > $400, reduced billing 10/7/17.

    Leave a Comment:




    PPC Budget Reduce for Ashburn 
    Notes | 2017-10-04 | Danny | #93269 |

    “Danny, I need to get the Ashburn costs down. Can you recommend a way to get some cost savings in the work you doing there?”


    2017-10-04 | danny.n
    Told Michelle it is currently $700/m allocated for Ashburn and to let me know what budget she wants to reduce to.

    Leave a Comment:




    Demandforce Code closed
    Ticket: Website | 2017-10-04 | Danny | #93266 |

    Catherine, see below:

    “I also want to add a review tab right next the HOME tab that says REVIEWS. We want to add our Demandforce reviews using this code.

    A tab for reviews should be created, here is the code:

    Head:

    Body:

    You can find additional website widget codes by clicking on settings> Click on website.

    Let me know what the cost of doing this is and the other questions. Regards,”


    2017-10-05 | catherine.c
    Ticket has been completed. Closing ticket.

    Leave a Comment:




    update fax number closed
    Ticket: Website | 2017-09-21 | Catherine C. | #89594 |

    Please change the language from “or fax to 703-361-2449” to “call us at 703-361-4278”

    Also, anywhere there is a fax number listed on the website, please replace with the fax number 703-890-2447.


    Leave a Comment:




    Please Correct (URGENT) closed
    Ticket: Website | 2017-08-30 | Danny | #83374 |

    please email wdacz@live.com and operations@daczkowskiortho.com once completed.

    “We just noticed a grave error in the credentials of Dr. D. Please immediately change the words in the web site on the “Our Team” page to reflect the change I am making in the language below. This needs to be done today as we have been notified by the American Board Association of Orthodontics that we are falsely advertising. I don’t know if we didn’t see this when we initially posted it, but it is not in any of our ‘copy’. Please fix this today and send me an email to confirm it has been completed.

    Current:
    As a certified member of the American Board Association of Orthodontics, Dr. D’s patients can be assured they are receiving the highest quality of care at both locations.

    Change to:
    As a member of the American Association of Orthodontics, Dr. D’s patients can be assured they are receiving the highest quality of care at both locations.

    Call me on my cell phone if you have any questions 703-795-9820.

    Michelle Daczkowski
    Operations Officer

    Dr. D’s Smiles
    DACKOWSKI ORTHODONTICS
    operations@daczkowskiortho.com
    drdortho@outlook.com
    Ashburn 703-723-8838
    Manassas 703-361-4278

    Make an impression one time!”


    2017-08-30 | catherine.c
    Ticket has been completed. Closing ticket.

    Leave a Comment:




    CC Update 
    Accounting | 2017-06-16 | Chandra | #77775 |

    Michelle updated Manassas CC to Visa ending in 6104 via phone.


    Leave a Comment:




    Social Media Account Moved 
    Notes | 2017-05-02 | Belinda | #74826 |

    optizign2


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    Domain Transfer? closed
    Ticket: Website | 2017-03-06 | Danny | #70881 |

    There was an email Michelle had fwd to us from the previous company, see below:

    “Michelle,

    I don’t think your tech support finalized the transfer of the domain (see email below). We are still listed on the domain registration for admin and technical support: http://www.whois.com/whois/daczkowskiortho.com Please follow through on completing the process and remove our information from the registration details. Thank you.

    Regards,

    Kathi Watts

    p: 540.338.8511 | c: 571.271.3724 | Skype: gallop.web

    2015 Best of Loudoun – Web Design & Development
    2012 Technology Business of the Year
    Member Loudoun Chamber of Commerce | FB | LI

    Like Us on Facebook: http://www.facebook.com/gallopwebservices “


    2017-03-08 | catherine.c
    Left voicemail for Kathi to confirm contact updated.
    2017-03-08 | catherine.c
    Received email to confirm registration info. Waiting for info to be updated within 5 days.
    2017-03-08 | catherine.c
    Emailed Michelle. Contact info was changed but waiting on GoDaddy to receive confirm email to approve contact info change. They were having issues with ICAAN last week.
    2017-03-08 | alec.j
    Catherine, please update the status and email to the client ASAP, "three days" policy!

    Leave a Comment:




    fix buttons iPad closed
    Ticket: Website | 2017-02-21 | Catherine C. | #69908 |

    Please fix buttons on iPad view.


    2017-03-03 | rod.l
    Ticket has been completed. Closing ticket.
    2017-03-03 | developerbrijesh
    I have fixes the issue please check
    2017-03-01 | catherine.c
    buttons are in one piece but are not in the header. See this screen: https://www.dropbox.com/s/eyrsemivlx13c5h/IMG_0008.PNG?dl=0
    2017-02-27 | developerbrijesh
    we have fix this please check
    2017-02-24 | catherine.c
    https://daczkowskiortho.com/wp-admin/
    U: admin101274
    P: u%$wtQBhcHrkJQ1hG#(1q8tl

    FTP:
    U: k00d2778479638
    P: RQ}V5UmT31p-L
    2017-02-22 | developerbrijesh
    please provide admin auto login for flush cache and testing result.

    Leave a Comment:




    Issue – Patient Login? closed
    Ticket: Website | 2017-02-20 | Danny | #69787 |

    Can you look into this and call Michelle per her request? Here is her email: drdortho@outlook.com

    “Danny,
    My Practice Mgr is saying the Patient Login is not working for our patients. I sent you and the support team the Demandforce program code to get to the patient statements and embed in our site. That does not seem to be working. Can you check on this please. It is probably in the emails I have sent you.

    Also, the labels are not mobile responsive. When I look at the site on my iphone or ipad, the buttons are all in the wrong places. Can this be fixed?”


    2017-02-21 | catherine.c
    Called Michelle. She will send screen capture of iPhone. My iPhone view looks ok. She will also send demandforce code to support.

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    Original DNS Records 
    Notes | 2017-01-16 | Jan S. | #67278 |

    A Record

    166.62.108.43

    MX Records

    ???

    Nameservers

    NS1.GALLOPWEBSERVICES.COM
    NS2.GALLOPWEBSERVICES.COM


    Leave a Comment:




    Website Is Down 
    Complaint | 2017-01-16 | Jan S. | #67249 |

    “This site can’t be reached. daczkowskiortho.com’s server DNS address could not be found.”


    2017-01-16 | jan.s
    Followed up via email with Izzy and CC'd Belinda, currently waiting for a response.
    2017-01-16 | jan.s
    Nameservers were updated. CNAME, MX, and TXT records were added.
    2017-01-16 | jan.s
    Recorded available information I could find regarding DNS records.
    2017-01-16 | jan.s
    Informed by Belinda to reset DNS Records and update the A Record.
    2017-01-16 | jan.s
    Followed up with Michelle to provide an update via phone.
    2017-01-16 | jan.s
    Called Steve Watts and left a message. Followed up via email as well. CC'd Danny and Michelle so that everyone is fully aware of the situation, currently waiting for a response.
    2017-01-16 | jan.s
    Called and spoke with Michelle to provide an update.
    2017-01-16 | jan.s
    Domain is under our account but the Nameservers are pointing to http://www.gallopwebservices.com/

    Leave a Comment:




    Embed Scheduler Code closed
    Ticket: Website | 2017-01-10 | Danny | #66832 |

    Danny,
    Can you set up appointment scheduling and sends the info to our officemail@daczkowskiortho.com email address? Here is the code Demandforce sent me.

    From: Daczkowski Orthodontics Office Mail
    Sent: Wednesday, December 7, 2016 10:25 AM
    To: Daczkowski Finance
    Subject: Website HTMAL Code

    Easy Schedular
    HEAD

    BODY

    Easy Reviews
    HEAD

    BODY

    Nick Papcun
    415.766.5061
    Nick.papcun@demandforce.com

    From the office staff of Dr. Daczkowski


    2017-01-10 | belinda.t
    Ticket has been completed. Closing ticket.
    2017-01-10 | danny.n
    if you dont' see the code, let me konw and I'll forward the original email to you. Please email michelle when done: drdortho@outlook.com
    2017-01-10 | danny.n
    if you dont' see the code, let me konw and I'll forward the original email to you. Please email michelle when done: drdortho@outlook.com

    Leave a Comment:




    Web Edits via email closed
    Task: Website | 2016-12-22 | Jan S. | #65837 |

    Our Team page

    1.) Replace the picture of Melanie with the Telisa
    2.) Replace the description of Melanie with Telisa provided down below:

    “Telisa serves as our Practice Manager keeping the office well ‘in hand’. She brings with her a wealth of experience to the practice and is an active and local resident of the Manassas community.”

    3.) Replace the picture of Lynn with Katrina
    4.) Replace the description of Lynn with Katrina provided down below:

    “Katrina serves as the Treatment Coordinator meeting all potential new patients. She carefully explains the process of treatment and provides patients with many finance options to get them to that winning smile! She has a family of four and is also local to the area.”


    2016-12-22 | catherine.c
    Replied to Michelle from support with copy of this edit. Requested if she had additional edits we didn't receive.
    2016-12-22 | jan.s
    This is the only task that I got from her via email.
    2016-12-22 | catherine.c
    Email from Michelle. I reviewed and edits look complete. Was there something else from her original email request?
    2016-12-22 | catherine.c
    Email from Michelle:
    No, it is not completed. Please follow my directions and look at the page. It is not near done.
    2016-12-22 | chandra.t
    Ticket has been completed. Closing ticket.

    Leave a Comment:




    Stats (Aug/Sept/Oct) closed
    Task: Technical | 2016-11-01 | Danny | #62250 |

    Please send stats for each location’s campaign. Thanks!


    2016-11-01 | chandra.t
    Sent.

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    update dr. bio closed
    Ticket: Website | 2016-10-19 | Catherine C. | #61566 |

    update to this text:
    Dr. Daczkowski graduated Magna Cum Laude from both Washington and Jefferson College in 1983 and then Georgetown School of Dentistry in 1987. While at Georgetown, Dr. D was inducted into the distinguished Omicron Kappa Upsilon Honor Society. He completed his Orthodontics Residency in 1995. Dr. Daczkowski began his career serving for 13 years in the United States Army as both a Dentist and then an Orthodontist. He finished his career as the Chief of Orthodontics at the United States Military Academy at WestPoint. In 2000, he opened Daczkowski Orthodontics and serves Ashburn and Manassas communities to this day. As a certified member of the American Board Association of Orthodontics, Dr. D’s patients can be assured they are receiving the highest quality of care at both locations. Dr. D maintains his membership in many professional organizations to include the American Association of Orthodontists, the American Dental Association and the Northern Virginia Dental Association.


    2016-10-19 | catherine.c
    Ticket has been completed. Closing ticket.

    Leave a Comment:




    check career opportunities form closed
    Ticket: Website | 2016-10-19 | Catherine C. | #61565 |

    I have not received one resume for employment. IS it going to the right place? It should be going to drdortho@outlook.com


    2016-10-19 | catherine.c
    Ticket has been completed. Closing ticket.
    2016-10-19 | catherine.c
    checked form on page. it is working properly. Sent a few test emails to Michelle and notified her it is working. Closing.
    2016-10-19 | chandra.t
    I completed all the three emails she sent to support. Jan mentioned them in ticket #61474 below.

    Leave a Comment:




    Web Edits via email – Updates closed
    Task: Website | 2016-10-19 | Jan S. | #61474 |

    – Make sure the employment forms are going to drdortho@outlook.com
    – The patient login and appointment button are merged together, something is wrong
    – Amend the following:

    Dr. Daczkowski graduated Magna Cum Laude from both Washington and Jefferson College in 1983 and then Georgetown School of Dentistry in 1987. While at Georgetown, Dr. D was inducted into the distinguished Omicron Kappa Upsilon Honor Society. He completed his Orthodontics Residency in 1995. Dr. Daczkowski began his career serving for 13 years in the United States Army as both a Dentist and then an Orthodontist. He finished his career as the Chief of Orthodontics at the United States Military Academy at WestPoint. In 2000, he opened Daczkowski Orthodontics and serves Ashburn and Manassas communities to this day. As a certified member of the American Board Association of Orthodontics, Dr. D’s patients can be assured they are receiving the highest quality of care at both locations. Dr. D maintains his membership in many professional organizations to include the American Association of Orthodontists, the American Dental Association and the Northern Virginia Dental Association.

    I have forwarded the three emails to support@optimized360.com


    2016-10-19 | chandra.t
    Completed and notified Michelle.

    Leave a Comment:




    Web Edits via phone call closed
    Task: Website | 2016-10-06 | Jan S. | #60697 |

    Update Our Team page so that “As a board certified Orthodontist by the American Board of Orthodontics…” says “As a certified member of the American Board of Orthodontics…”


    2016-10-06 | jan.s
    Updated Our Team page, closing task.

    Leave a Comment:




    Delete Old Facebook Page closed
    Task: Social | 2016-10-06 | Jan S. | #60695 |

    Michelle has requested to delete the old Facebook page on Monday 10/10. I have stated the consequences of deleting the old Facebook page and they have acknowledged that. Make sure that the website goes to the new Facebook business page. Call before deleting the old Facebook page.


    2016-10-31 | jan.s
    The old Facebook business page was PERMANENTLY deleted and provided a follow up via email for update, closing task.
    2016-10-31 | jan.s
    Received confirmation via email on 10/29 from Michelle, please continue the process of PERMANENTLY deleting the old Facebook.
    2016-10-27 | jan.s
    Called and left a message since Michelle was unavailable. Followed up via email requesting approval before I PERMANENTLY delete the old Facebook business page. currently waiting for response.
    2016-10-25 | jan.s
    14 Days has elapsed, called the Ashburn office but Michelle was with a patient. Need to confirm to PERMANENTLY delete the old Facebook, currently waiting for response.
    2016-10-10 | jan.s
    Deletion mode is activated and the restoration phase was initiated in case Michelle change her mind. Once 14 days has elapsed, we must confirm to permanently delete the old Facebook page once again.
    2016-10-10 | jan.s
    Received request to delete the old Facebook business page via email on 10/8/16. Please complete the deletion of the old Facebook business page.

    Leave a Comment:




    remove border around slide 1 closed
    Task: Website | 2016-09-12 | Catherine C. | #59020 |

    Please remove border inside slide 1. All other sides do not have this border around the image.


    2016-09-14 | developerbrijesh
    done
    2016-09-13 | catherine.c
    please update.

    Leave a Comment:




    Google AD closed
    Task: Sales | 2016-09-12 | Danny | #59013 |

    Chan, can you review their campaign if it is out of budget or within or any issue?

    Client stated that they don’t see their listing. I’ve already asked her to clarify which keywords (waiting on her response) but in meantime, please let me know if there is anything out of norm. If you can send me screenshots of some major keywords for both locations.

    Thank you.


    2016-09-12 | chandra.t
    Sent Danny screenshots of major keywords showing.

    Leave a Comment:




    Update Requested (Please fix) closed
    Task: Website | 2016-09-12 | Danny | #59008 |

    “Also, I asked the support team, Kathryn, to embed a link on our website for patient login yet I don’t see it on mobile site. Can you make sure it is there also? Can you also ensure the white line is removed from the banner and the two buttons are equal size? ”

    see attached screenshot as well

    please reply to michelle at: operations@daczkowskiortho.com


    2016-09-15 | catherine.c
    Hello Dr. T. Wesley Daczkowski,

    Your ticket #59008 labeled -Update Requested (Please fix)- has been been updated.

    Thank you!
    2016-09-12 | catherine.c
    link added to mobile.

    Leave a Comment:




    Giving Back Page closed
    Task: Website | 2016-08-16 | Chandra | #57318 |

    The second line of text is not matching in font color. Please adjust.


    2016-08-17 | developerbrijesh
    done

    Leave a Comment:




    Adword Report (May/June/July) closed
    Task: Sales | 2016-08-16 | Danny | #57294 |

    Chan, can you send me for each campaign (2 locations) for the last 3 months.

    Thanks!


    Leave a Comment:




    Susan G. Komen closed
    Ticket: Website | 2016-08-12 | drdortho@outlook.com | #57125 |

    Remove this donation information and adjust the balance on the page of other donations.

    Add the following events:
    1. Ashburn Village Kids Triatholon?

    Add the following sponsorship:
    1. Ashburn Farm Barracudas Swim Team
    2. Braemar Blasters Swim Team
    3. Running with the Saints 5K-All Saints Catholic School
    4. Young Life


    2016-08-16 | chandra.t
    Ticket has been completed. Closing ticket.

    Leave a Comment:




    What am I getting closed
    Ticket: Sales | 2016-08-12 | drdortho@outlook.com | #57124 |

    What am I getting for additional internet marketing by geographic zone? Please provide.


    2016-08-16 | danny.n
    Ticket has been completed. Closing ticket.
    2016-08-16 | danny.n
    Will get campaign report from Chan to send to Michelle.

    Leave a Comment:




    Email Profile and Control Panel Login closed
    Ticket: Other | 2016-08-12 | drdortho@outlook.com | #57123 |

    Please change my Point of Contact email on my profile in the Control Panel for myself to drdortho@outlook.com. Remove mich.williams@live.com. This will get to me directly. Michelle Daczkowski.

    Also, set the login to drdortho and password roses02.


    2016-08-16 | belinda.t
    Ticket has been completed. Closing ticket.
    2016-08-16 | belinda.t
    Hello Dr. T. Wesley Daczkowski,

    Your ticket #57123 labeled -Email Profile and Control Panel Login- has been been updated.

    The email address on file has been updated to drdortho@outlook.com with the password submitted. The username cannot be adjusted, however you may login with your email address as well. Thank you!

    Leave a Comment:




    Add field to existing form closed
    Ticket: Other | 2016-08-12 | drdortho@outlook.com | #57121 |

    We need to add a field to our patient payment forms for Ashburn and Manassas. The field to add is “Patient Name” Can you make this change in the next few days?

    I believe you may received this form from Retriever Merchant Processing Account.


    2016-08-16 | belinda.t
    Ticket has been completed. Closing ticket.
    2016-08-16 | belinda.t
    Hello Dr. Daczkowski,

    Your ticket #57121 labeled -Add field to existing form- has been been updated.

    Please contact your payment portal company to add an additional as we are not hosting the form. Thank you!

    Leave a Comment:




    Merge Facebook Accounts closed
    Task: Social | 2016-07-15 | Jan S. | #55266 |

    Merge their Facebook page with our Facebook business page.


    2016-08-15 | jan.s
    Unable to initiate Facebook Merge until name change is resolved and informed Michelle, closing this task.
    2016-08-12 | jan.s
    Spoke with Michelle, name change is still pending. No specific timeline can be given. Can only monitor at this point.
    2016-08-08 | jan.s
    Name change requested on June 30th is still pending. Facebook Merge cannot be completed until all pending changes are resolved. Prompted Alexandra to check email account associated with Facebook page for any emails / notifications regarding that, currently waiting for response.
    2016-08-04 | jan.s
    Call Alexandra on Monday for follow-up.
    2016-08-04 | jan.s
    This message was received on June 30th, "Over the next 7 days, we'll notify people who like your Page of the change, and they'll have the option to let us know if your Page's new name is misleading." Will receive an update on July 6th, Saturday from Page Support.
    2016-08-04 | jan.s
    Facebook merge was interrupted. "Unfortunately you're unable to change the name of the Page you're trying to merge. The name cannot be edited when there is a pending request. There is a pending name change request for this Page. Please try again later."
    2016-07-25 | jan.s
    Initiated Facebook merge, take 24-48 hours for merge to complete. Left a message for both office via phone.
    2016-07-15 | jan.s
    Backed up their Facebook business page and uploaded it to the website folder in s3. We will be unable to merge both Facebook accounts until July 22nd since both pages recently had their admin access updated. We will continue with the merge on July 22nd.

    Leave a Comment:




    Requesting Phone Call closed
    Task: Social | 2016-07-08 | Jan S. | #54754 |

    Michelle wanted to speak to you regarding her Facebook Business page. I received an email from Catherine stating that she requested to speak with you yesterday but did not get a response. I have already reached out but she was unavailable. Please call back when available.


    2016-07-08 | danny.n
    Ticket has been completed. Closing ticket.
    2016-07-08 | danny.n
    called. lm. sent Michelle an email to see when she'd like to schedule a call next week. Told her I'll be out next Wed for a few days.

    Leave a Comment:




    Comp.Of Tickets& product intro. emailed 
    Marketing | 2016-07-01 | Alec J. | #54375 |

    Leave a Comment:




    Delete Facebook Page closed
    Task: Social | 2016-06-30 | Jan S. | #54259 |

    Delete the Facebook Business page (https://business.facebook.com/getbraces/) that we created, once it is deleted, link the old Facebook page (https://www.facebook.com/DaczkowskiOrtho/) to the website. Before you start, speak to me.


    2016-07-01 | jan.s
    This is no longer a valid task, closing task.
    2016-07-01 | jan.s
    DO NOT DELETE, just got an update from Michelle, wants to speak with you regarding the possibility of merging both Facebook pages.

    Leave a Comment:




    Additional Attachment closed
    Ticket: Website | 2016-06-26 | drdortho@outlook.com | #53974 |
    Bookkeeper Contractor
    2016-06-28 | catherine.c
    see ticket #53968.

    Leave a Comment:




    Additional Attachment closed
    Ticket: Website | 2016-06-26 | drdortho@outlook.com | #53972 |
    Practice Assistant Part Time
    2016-06-28 | catherine.c
    see ticket #53968.

    Leave a Comment:




    Additional Attachment closed
    Ticket: Website | 2016-06-26 | drdortho@outlook.com | #53970 |
    Practice Assistant Full Time
    2016-06-28 | catherine.c
    see ticket #53968.

    Leave a Comment:




    Job Page closed
    Ticket: Website | 2016-06-26 | drdortho@outlook.com | #53968 |

    Can you make a tab that is called Jobs and add the files to the link I have provided in a mockup. See mockup uploaded.


    2016-06-28 | catherine.c
    Hello Dr. T. Wesley Daczkowski,

    Your ticket #53968 labeled -Job Page- has been been updated.

    The employment page has been created. There is a submenu under Our Team. Please let us know if you have any questions.

    Thank you!
    2016-06-28 | catherine.c
    all complete. waiting to convert one more word doc.

    Leave a Comment:




    Facebook Admin Access Update closed
    Task: Other | 2016-06-24 | Jan S. | #53896 |

    Michelle requested to have someone help update admin access for her their home-grown Facebook business page. One of her employees will be leaving and her personal Facebook page has admin access to it. Please assist


    2016-06-30 | jan.s
    Received a phone call from Tori. Answered her questions, wants to delete the Facebook account that we created and link the old Facebook account to the website, closing task.
    2016-06-28 | jan.s
    The credentials have been updated. Granted admin access to Ad Optimized. Recorded credentials for future reference. Called Michelle to follow up, office closed early. I sent an email as a courtesy follow-up. Requested confirmation for which email address would she like to grant admin access to, currently waiting for response.
    2016-06-27 | jan.s
    The credentials still do not work, emailed back with follow-up and also included Souzan, waiting for response.
    2016-06-27 | jan.s
    The credentials Michelle provided does not work. The email address is currently not associated with any Facebook account, emailed back with follow-up, waiting for response.
    2016-06-24 | jan.s
    I called and left a message earlier this morning, Michelle was not available. I sent an email personally as a follow-up, currently waiting for response.

    Leave a Comment:




    Remove Dunegan Orthodontics from G Maps closed
    Task: Social | 2016-06-10 | Jan S. | #52971 |

    When users type “orthodontist in manassas va” for Google Maps, Dunegan Orthodontics shows up for the Manassas location. This was the previous business that they purchased and is no longer tied to this location. Please remove this from Google Maps.


    2016-08-15 | jan.s
    We do not manage more than one Google+ page per client, closing this task.
    2016-07-05 | belinda.t
    What is going on with the G+
    2016-06-10 | jan.s
    I have requested a transfer of ownership for the Google+ business page for Dunegan Orthodontics, currently waiting for response from Google.
    2016-06-10 | jan.s
    Dunegan Orthodontics has a verified Google+ business page attached to the Manassas location. I have been prompted to request transfer of ownership and then mark that page as closed.

    Leave a Comment:




    Coordinate with Michelle closed
    Task: Social | 2016-06-06 | Jan S. | #52553 |

    Coordinate with Michelle to set up additional editors for the Facebook business page.


    2016-06-06 | catherine.c
    emailed.
    2016-06-06 | jan.s
    I have forwarded Michelle's email to support@optimized360.com for further details.

    Leave a Comment:




    Remove Tracey and Heather from Team page closed
    Task: Website | 2016-05-25 | Jan S. | #51966 |

    Remove Tracey and Heather from Team page, they no longer work at Dr. D’s Smiles.


    Leave a Comment:




    Comp.Of Tickets& product intro. emailed 
    Notes | 2016-05-19 | Alec J. | #51519 |

    Leave a Comment:




    Jotform closed
    Ticket: Website | 2016-05-18 | Chandra | #51460 |

    Michelle called, patients are saying they’re using the form and getting no response. Please check the email recipient is officemail@daczkowskiortho.com, do a few tests confirming, and call Michelle to confirm all is working. 703-795-9820.


    2016-05-18 | catherine.c
    Called Michelle. Confirmed that she is receiving emails. Thank you!
    2016-05-18 | chandra.t
    I checked Jotform officemail@daczowskiortho.com was listed, removed it as it is a typo and replaced with correct email. I also forward the May submissions they missed. Again please call and do a test with Michelle to confirm they are recieving the submissions.

    Leave a Comment:




    Email: Social is Ready 
    Design | 2016-05-16 | Jan S. | #51312 |

    Hello Michelle,

    Your social media accounts have been created and added to your website. To share the profiles with your patients, please see the links below:

    Facebook: https://business.facebook.com/Dr-Ds-Smiles-329266177197690/
    Google+: https://plus.google.com/107189543378607294658/
    Twitter: https://twitter.com/DrDsOrthos

    1.) Facebook: You officially have admin access to your Facebook business page. Just log into your personal Facebook account and you can switch between your personal Facebook page and your business Facebook page for Dr. D’s Smiles.

    2. Google: We have added drdorthodontist@gmail.com as a manager and Google will send you an email to confirm management of the profile. Once you have received the email, please wait one full day and you will have admin access to your Google+ business page.

    3. Twitter: Your new username is @DrDsOrtho and your password is 360_drdssmile. You can always change your Twitter username at any time. Keep in mind that there is a limit of 15 characters for Twitter usernames and you can only use letters, numbers, or the underscore symbol. You can view your new Twitter account with the URL I provided (https://twitter.com/DrDsOrtho).
    ** For safety precautions, I would suggest deleting this message shortly after you have recorded your Twitter credentials. **

    Thank you and let us know if you have any questions!


    Leave a Comment:




    Web Edits via email closed
    Task: Website | 2016-05-16 | Jan S. | #51213 |

    Update team photos on Our Team page. Change photo of boy with braces to a younger kid, Michelle feels like he is too old for their demographic (8-13 years old preferably). Move photo on “Your First Visit” page above the text. I have forwarded Michelle’s email with attachment to support@optimized360.com.


    2016-05-19 | jan.s
    Moved the photo on "Your First Visit" page above the text, closing task.
    2016-05-19 | jan.s
    Updated photo of boy with braces to a younger kid.
    2016-05-19 | jan.s
    Team photos were updated (Missing photo for Tracey and Heather).

    Leave a Comment:




    Web Edits via email closed
    Task: Website | 2016-05-16 | Jan S. | #51214 |

    Update team photos on Our Team page. Change photo of boy with braces to a younger kid, Michelle feels like he is too old for their demographic (8-13 years old preferably). Move photo on “Your First Visit” page above the text. I have forwarded Michelle’s email with attachment to support@optimized360.com.


    2016-05-18 | catherine.c
    duplicate of #51213. closing.

    Leave a Comment:




    Adword Account (Separate CC) closed
    Task: Accounting | 2016-04-25 | Danny | #49607 |

    “Danny,
    I need you to split the billing for the additional services in two separate accounts. Ashburn and Manassas. They have two different entities. For Ashburn, please use this card, 4690830013345282/exp10/18

    Also, please send me invoices please for each location: Manassas and Ashburn. ”

    Let me know when done. Please email her invoices and cc me. Thanks.


    2016-04-25 | chandra.t
    Split recurring into two payment profiles and sent invoice.

    Leave a Comment:




    Web Edits via email closed
    Task: Website | 2016-04-14 | Jan S. | #48984 |

    Michelle requested to correct the email due to misspelling.


    2016-04-14 | jan.w
    I have ran through the website and everything should be up-to-date. Quick Note: I have also updated Michelle via email regarding Google+ for Ashburn and Twitter.

    Leave a Comment:




    Analytics and Status Cake 
    Notes | 2016-04-07 | Chandra | #48583 |

    Setup analytics and added website to Status Cake.


    Leave a Comment:




    Voicemail closed
    Ticket: Website | 2016-04-06 | Chandra | #48370 |

    Michelle called – Client called her cell number 703-795-9820 and said they got it off the website, please scan site and replace with office phone numbers.


    2016-04-07 | catherine.c
    Checked site. Her cell is not there. I will email Michelle along with some other questions I have for her. Closing.

    Leave a Comment:




    Social Links closed
    Task: Social | 2016-04-04 | Danny | #48214 |

    Verify with Marvin if the G+ is confirmed. I know he was working on this directly with Michelle for both locations.

    Also, verify with Michelle how she wants to link her 2 FB account. 1 currently linked on the site is her old one… and the other we have setup


    2016-04-04 | catherine.c
    fyi...
    2016-04-04 | catherine.c
    Jan is setting up Twitter account.
    2016-04-04 | catherine.c
    FB link updated in footer. Closing.
    2016-04-04 | catherine.c
    Called Michelle. Jan is resubmitting G+. Sending postcard to Manassas location.

    Only wants Ashburn FB linked on site. Manassas was old FB set up by someone in office. I will update FB link on site to Ashburn only.

    Leave a Comment:




    email changes – phone call closed
    Ticket: Website | 2016-04-04 | Catherine C. | #48135 |

    fwd from danny – email campaign
    “can you open a ticket for this. Very IMPORTANT, before you start, please come talk to me to clarify a few of the changes. This is a marketing client I am launching the campaign later on this week so I need this done correctly :)”


    2016-04-07 | catherine.c
    fyi...she mentioned fixing colors for images under Our Team...will need new photos from her.
    2016-04-07 | catherine.c
    done. closing.

    Leave a Comment:




    email changes closed
    Ticket: Website | 2016-04-04 | Catherine C. | #48133 |

    fwd from danny:
    2nd part to the other changes (email) i had sent you. Please add to the ticket or open another ticket


    2016-04-07 | catherine.c
    Done. Will email Michelle with some questions on her changes and cc you. Closing.

    Leave a Comment:




    Google Adwords closed
    Task: Accounting | 2016-04-01 | Danny | #48099 |

    Ashburn, VA: $750/m (5 miles)
    Manassas, VA: $750/m (5 miles)

    Chan please setup the AD, client wants to activate hopefully by Friday of next week. Site jsut went live but is working with Marvin on finetuning the site more before launch.

    She wants to see the AD Description and search term so please send to me so she can revise if needed to prep the launch. Charge only ad is activated.


    2016-04-08 | danny.n
    Chan, can you adjust 1 of the Ad Group (orthodontist) to include "$150 off treatment". If you look at the footer of their site, you'll see that promo as a reference. LMK when done. Thanks!
    2016-04-08 | danny.n
    Adword Activation email sent.
    2016-04-07 | chandra.t
    Campaign charged and activated.

    Leave a Comment:




    Adword Quote 
    Leads | 2016-03-21 | Danny | #47310 |

    Adwords

    Ashburn: $750/m (5 miles)
    Manassas: $750/m (5 miles)


    2016-03-24 | danny.n
    called again. LM.
    2016-03-24 | danny.n
    called per ph conf. LM on her cell
    2016-03-22 | danny.n
    "Can we talk Thursday at 1pm est?"
    2016-03-22 | danny.n
    touch base with her via email.

    Leave a Comment:




    welcome package mailed 
    Notes | 2016-03-21 | Alec J. | #47250 |

    Leave a Comment:




    Comp.Of Tickets& product intro. emailed 
    Notes | 2016-03-21 | Alec J. | #47239 |

    Leave a Comment:




    post to gallery closed
    Task: Other | 2016-03-18 | Catherine C. | #47193 |

    2016-03-18 | catherine.c
    done. http://optimized360.com/wp-admin/post.php?post=15698&action=edit
    closing.

    Leave a Comment:




    Update Robots File/301 closed
    Task: Website | 2016-03-18 | Marvin A. | #47169 |

    1. Add the following lines to the end of the robots.txt file:

    User-agent: ia_archiver
    Disallow: /

    FLUSH CACHE in wordpress after the changes have been made.

    2. Complete 301 Redirects from previous site

    3. Compress theme images and uploads folder.


    2016-03-21 | catherine.c
    done. closing.

    Leave a Comment:




    Email: Website is Live 
    Design | 2016-03-18 | Marvin A. | #47170 |

    Hi Michellei,

    Congratulations! Your website (daczkowskiortho.com) is now live and visible to the public.

    We strongly encourage you to further customize your site by logging into Control Panel and using the website editor. If you have any questions and/or concerns, please let us know.

    LOGGING INTO CONTROL PANEL

    Login via your member login page: www.optimized360.com/controlpanel

    Username (your domain): daczkowskiortho.com

    If this will be your 1st time logging in, please go to “forgot password”. You will receive the instructions to reset it via your email on file which I have confirmed: mich.williams@live.com

    MAKING CHANGES

    If you would like to make any changes to your website, you can do so by logging into Control Panel and clicking on “Edit Your Website.” You may add/remove/edit/upload any pages that you may wish. The online editor is available to you 24/7 and we welcome any questions regarding how to use it.

    Thank you!


    Leave a Comment:




    LM on cell 
    Design | 2016-03-15 | Marvin A. | #46940 |

    to discuss the email.


    2016-03-17 | catherine.c
    called Michelle. went over email.

    Leave a Comment:




    Update Title tags and 301 redirects ASAP closed
    Task: Website | 2016-03-15 | Marvin A. | #46908 |

    Check site sucker for title tags. Do 301 redirects.


    2016-04-07 | jan.w
    I have completed the 301 redirects, closing ticket.
    2016-03-25 | danny.n
    Jan, is this done? task still open.
    2016-03-21 | danny.n
    Jan, this task is still open since last week. Is this done?

    Leave a Comment:




    Site To Launch by 3/16 (st. patricks day) closed
    Task: Other | 2016-03-14 | Danny | #46815 |

    Marvin, michelle had called over the weekend stating that she wants you to contact her to discuss launching the site by Wed March 16th for St. Patricks Day. She said she had emailed but haven’t gotten a response cause she needs guidance/instructions on what to do to get this to launch.

    Also mentioned that she doesn’t see Mobile and Video along with Social which is what she had signed up for. Can you please assure her that these are included and will be ready when it is launched.

    Please call her as soon as you can 703-795-9820


    2016-03-14 | marvin.a
    emailed: Hi Michelle, Please have Gallop Web Design do the following: 1. Change the A record of your domain (daczkowskiortho.com) to: 184.168.47.225 2. Initiate the transfer and present us the codes we need to receive the transfer. Additionally, if you are using any type of email service with (daczkowskiortho.com), please back up your emails locally before the transfer.
    2016-03-14 | marvin.a
    During call she said she probably forgot to send me an email since it was so late at night. I should expect an email from her with a few questions.
    2016-03-14 | marvin.a
    Called her back, will email her an email she can forward to gallop web design.
    2016-03-14 | danny.n
    Cool. Yea, just give her a call to clear it up. I know we have some of these type of clients. Thanks.
    2016-03-14 | marvin.a
    I sent this on March 10th "Hi Michelle, Everything should be fixed as per your requests beforehand. If you can, please do a final run through if we missed anything! For us to go live, we will give you an IP address to edit on your domain. If you are unsure of how to do so, you can provide me with temporary access to the account in which you have registered your domain with. If another design company has control of your domain at a technical level, let me know so I can give you the IP address for them to amend and then we can request for it to be transferred over. We will start the process above when you are 100% positive to go live!" Regardless I will call her.

    Leave a Comment:




    301s 
    Design | 2016-03-10 | Jan S. | #46723 |

    http://www.daczkowskiortho.com/
    http://www.daczkowskiortho.com/about-the-doctor/
    http://www.daczkowskiortho.com/orthodontic-faq/
    http://www.daczkowskiortho.com/orthodontic-faq/care-and-use/
    http://www.daczkowskiortho.com/orthodontic-faq/common-problems/
    http://www.daczkowskiortho.com/orthodontic-faq/glossary/
    http://www.daczkowskiortho.com/daczkowski-orthodontic-practice/
    http://www.daczkowskiortho.com/daczkowski-orthodontic-practice/forms/
    http://www.daczkowskiortho.com/daczkowski-orthodontic-practice/financials/
    http://www.daczkowskiortho.com/photo-gallery/
    http://www.daczkowskiortho.com/contact-us/
    http://www.daczkowskiortho.com/contact-us/directions/
    http://www.daczkowskiortho.com/wp-content/uploads/2011/11/privacy-statement.pdf
    http://www.daczkowskiortho.com/about-the-doctor/attachment/staff-2011-christmas-063/
    http://www.daczkowskiortho.com/about-the-doctor/attachment/courtney/
    http://www.daczkowskiortho.com/about-the-doctor/attachment/jessica/
    http://www.daczkowskiortho.com/about-the-doctor/attachment/heather/
    http://www.daczkowskiortho.com/wp-content/uploads/2011/11/Medical-History-Child.pdf
    http://www.daczkowskiortho.com/wp-content/uploads/2011/11/Medical-History-Adult.pdf


    Leave a Comment:




    SITE SUCKER SITE MAP AND 301s ASAP closed
    Task: Other | 2016-03-10 | Marvin A. | #46715 |

    Thanks!


    2016-03-10 | jan.w
    I used SiteSucker and provided the 301s, closing ticket.

    Leave a Comment:




    Comp.Of Tickets& product intro. emailed 
    Notes | 2016-03-04 | Alec J. | #46332 |

    Leave a Comment:




    Web Edit (3/8) closed
    Task: Website | 2016-03-04 | Marvin A. | #46296 |

    Hi Jan, please make the changes you were CC’d on from the changes Michelle sent today.

    If you can do it sooner than the due date provided, that would be great.


    2016-04-04 | jan.w
    I emailed her in regards to some of the web edits a while back for clarity but they did not respond back, it was due to this that I have been prompted to close this ticket, closing ticket.
    2016-03-21 | danny.n
    another open task... is this done?

    Leave a Comment:




    Add Ice Skating Collage closed
    Task: Website | 2016-03-03 | Marvin A. | #46205 |

    It is a newer version.


    2016-03-03 | jan.w
    I have added the Ice Skating Collage to the website, closing ticket.

    Leave a Comment:




    Charges closed
    Task: Other | 2016-02-24 | Marvin A. | #45772 |

    “Marvin
    Where are we at with our website. You should have received our edits by fax. As you can see our existing company wants to make some improvements, so we need to get moving on the execution. It has taken entirely too long. I would like you to adjust the billing accordingly as well as per my contract. I also sent additional pix and info to post in email. Ensure this is incorporated as well. Please respond with a detailed schedule to get this completed. ”

    I left her a message for the design side. Please let me know about the billing issue.


    2016-03-03 | danny.n
    Ticket has been completed. Closing ticket.
    2016-03-03 | marvin.a
    I don't understand as well. She just brought it up randomly in an email to me.
    2016-02-24 | danny.n
    Marvin, I don't follow. What is her question regarding the billing?

    Leave a Comment:




    Website Edits closed
    Ticket: Website | 2016-02-19 | Jan S. | #45533 |

    Dr. Daczkowski requested changes for the website via email/fax.

    * Refer to email for instructions


    2016-03-03 | jan.w
    I have completed the requested edits, closing ticket.
    2016-02-29 | jan.w
    Client requested new sets of edits for website, reopening ticket.
    2016-02-25 | jan.w
    I have completed the requested changes via fax as well, closing ticket.
    2016-02-19 | jan.w
    Requested changes via email have been completed, requested changes via fax is still in progress.

    Leave a Comment:




    Google Plus closed
    Task: Social | 2016-02-11 | Marvin A. | #45072 |

    Please work on google plus for Manassas office. There are 2 listings already, but make a brand new one.

    See notes below for more info.


    2016-05-16 | jan.s
    Michelle has provided the pin number. I have granted her admin access to her Facebook and Google+ business pages. Wait one full day to continue with Google+. I have provided her credentials to Twitter, closing ticket.
    2016-05-16 | jan.s
    I have left a message via phone call with a follow-up for social media, currently waiting for response.
    2016-05-10 | jan.s
    The Google+ business page for the manassas location is officially unlocked, Google has resubmitted a pin number to their business practice address, currently waiting for pin number.
    2016-05-10 | jan.s
    I emailed Anna as a follow-up regarding the Manassas location, currently waiting for response.
    2016-05-05 | jan.s
    Received a call from Anna, she will contact the Manassas location tomorrow for confirmation since they are closed today.
    2016-05-03 | jan.w
    It has been five days since initiation of transfer of ownership. I have emailed Anna (from Google) who is handling the transfer process as follow-up. Currently waiting for response.
    2016-04-27 | jan.w
    Michelle received an email from Google in regards to the transfer of ownership request for the Manassas location. I prompted her not to reply since Google will release the page within 7 days if there is no response from the current owner. Once the Google+ business page is released, the page will be transferred to us and I can continue setting up the page from there, currently waiting.
    2016-04-25 | jan.w
    I left a message for Michelle via ashburn office and cell. I also follow-up via email in more detail. Require verification code for Twitter in order to continue. Michelle needs to like the Facebook to grant her admin access. I resubmitted request for verification code for Ashburn Googe+ and I initiated transfer of ownership for Manassas Google+. Currently waiting for response.
    2016-04-25 | danny.n
    Jan, please contact Michelle via phone for this. She just inquired with me via email regarding this and I had told her that you will contact her. PLEASE contact her.
    2016-04-14 | jan.w
    I have emailed Michelle as a follow-up regarding her Google+ for Ashburn and Twitter, currently waiting for response.
    2016-04-14 | jan.w
    Here is the current situation just for reference. Manassas Location: 1.) https://plus.google.com/110421223272092586625/ - verified - not ours 2.) https://plus.google.com/104822649195819560364/ - verified - not ours 3.) https://plus.google.com/107189543378607294658/ - not verified - ours Ashburn: 1.) https://plus.google.com/110396322155478595625/ - not verified - not ours
    2016-04-08 | marvin.a
    From my understanding, the Manassas is claimed, but they dont have the credentials nor any knowledge on who did it.
    2016-04-08 | danny.n
    Marvin, did you mean verify the Ashburn one? Cause the Manassas is already claimed: https://plus.google.com/104822649195819560364/about
    2016-04-07 | jan.w
    I have emailed Michelle regarding Google resending postcard containing pin number for Manassas and prompted her in regards to Twitter, currently waiting for response.
    2016-02-23 | jan.w
    I have created the Google+ business page for the Manassas location, I have emailed Michelle in regards to the pin number and followed-up on the Ashburn location, currently waiting their response.

    Leave a Comment:




    G+ closed
    Task: Social | 2016-02-08 | Danny | #44915 |

    Ashburn: please submit to verify the pin via automated call on 2/9. Michelle stated that someone will be in the office on 2/9 (tues) and is aware to write down the pin.

    Manassas: we found 2 verified listings. I sent the 2 links to Michelle and Mel (office manager at manassas) to see if they are able to edit it via their gmail that they have setup in the pass but never used. If they are not able to edit/revise, alternative is to setup a brand new listing like Ashburn to verify.

    https://plus.google.com/104822649195819560364/about
    https://plus.google.com/110421223272092586625/about


    2016-03-25 | danny.n
    Ticket has been completed. Closing ticket.
    2016-02-16 | marvin.a
    Melanie emailed me if we are going to do the same for Manassas office. My reply: Hi Melanie, "We are going to make a new one for Manassas -- so we may have to do the same thing. Were you able to find out if you did receive a pin via phone for the Ashburn office? Do I need to resubmit a request? it will be over the phone, so let me know when someone is available to take the call if you need me to resubmit."
    2016-02-11 | marvin.a
    Taking a long time via email corrrespondence for ashburn pin #
    2016-02-09 | marvin.a
    Called both michelle and ashburn office to get code. Left VM for both.
    2016-02-09 | marvin.a
    Sent call.
    2016-02-08 | danny.n
    Marvin, lets go ahead and create a new listing for Manassas. Mel couldn't verify her gmail linked to either of those 2 G+ listing above.

    Leave a Comment:




    Email changes closed
    Ticket: Website | 2016-01-07 | Catherine C. | #43420 |

    1/6 email: “Website Changes”

    1. Emailed images to add to website.
    Here are some other pix for you.
    The associations can go at the bottom of each page.

    2. Here is the Gallery input as promised. (Sent content in email for this page.)


    2016-01-07 | catherine.c
    Ticket has been completed. Closing ticket.
    2016-01-07 | catherine.c
    3. Can you put the Georgetown University Seal or Logo on the page somewhere appropriate like his Bio section? Or at the bottom of the website.

    Leave a Comment:




    Reached out to Gallop Web Services 
    Design | 2016-01-05 | Marvin A. | #43270 |

    Kathi Watts. Need to gain access to client’s domain.


    Leave a Comment:




    Changes Discussed on 12/28 closed
    Task: Website | 2016-01-05 | Marvin A. | #43239 |

    Follow her .doc file for most of the changes, especially in the inners.

    Global Changes:
    H1 = Malvin Gothic or closest webfont
    Headings should all be all CAPS.
    First sentence should be gold.
    First letter in the first sentence of the page should be drop capped

    Homeslider:
    More Padding on the top of the slider, in between the navbar
    Invisalign picture, use a model with invisalign
    Fix the white padding on the bottom of the slider.

    Homepage:
    Quote at bottom – make the quotes closer.
    Friends and family coupon – No period. Fit in 2 lines. Make the background of that coupon the same color as the text color of the quotes next to it.

    Inner Pages:
    All pictures should be larger. See her .doc file on how big it is compared to the text.

    “Did you know?” sections (see orthodontics page) should be same color as headers and indent.

    Orthodontics page:
    She wants the phonetics larger like on her .doc file and the same layout if possible.

    Traditional Braces page:
    Add more photos

    Invisalign:
    Less padding on the bottom of H2/H3’s (sections with the picture on the left)
    Make the picture bigger as per her .doc file

    Financial Options Page:
    Less padding on the bottom
    Change “Notice of Privacy” to “Privacy Forms”
    Put both form buttons next to each other

    Move schedule an appointment button to the appointment page below the contact form but above the maps (http://00d.d78.myftpupload.com/appointments/) Put directions above the button.

    Regular Treatments
    Add a stock photo

    FAQ
    Same format as .doc file. I told her we may not be able to use the background. Put the media med video below all the content in the FAQ page.

    Oral Hygiene

    Use the photos she has on her .doc file. Reformat the table into a divy/elegant builder table. Make sure the images are large. We do not need the circled number graphic, but try to number them when you make the table.

    Our Team:
    Follow her formatting and add the two new employees.

    Inner Pages:
    Just double check the formatting is close to the .doc she provided.


    2016-02-20 | catherine.c
    changes sent to jan's ticket #45533. closing.
    2016-01-20 | catherine.c
    Michelle emailed us on 1/18. Will need more time to send us corrections because of tax season. She will be printing out pages and correcting them, then scan & email.
    2016-01-07 | catherine.c
    List done. Waiting on two employees she wanted to add?
    2016-01-06 | catherine.c
    Pending...

    Invisalign picture, use a model with invisalign
    Fix the white padding on the bottom of the slider.

    Traditional Braces page: Add more photos

    >>Invisalign: Make the picture bigger as per her .doc file
    ** Need original images. These are too small to increase in size.

    Regular Treatments: Add a stock photo

    >> Oral Hygiene: Use the photos she has on her .doc file.
    ** Didn't find images in her word doc.

    >> Our Team: Follow her formatting and add the two new employees.
    ** Were there additional employees besides ones inside word doc?

    Leave a Comment:




    Social Media Overcharge 
    Accounting | 2015-12-31 | Danny | #43129 |

    Client was overcharged for Social Media package ($500) which is already included in original proposal. Belinda had quoted and charged her for this service. Account is credited for 5 months to cover this in the monthly hosting/maint fee.


    Leave a Comment:




    Comp.Of Tickets&Jan2016promo emailed 
    Notes | 2015-12-24 | Alec J. | #42905 |

    Rep only


    Leave a Comment:




    edit request from Belinda: closed
    Task: Website | 2015-12-16 | Catherine C. | #42566 |

    – slider: white border around the photo, make thinner if possible (please send this to brijesh)


    2015-12-21 | catherine.c
    thank you. closing.
    2015-12-16 | developerbrijesh
    Done

    Leave a Comment:




    Additional web changes closed
    Ticket: Website | 2015-12-15 | Catherine C. | #42473 |

    See support email dated 12/15. Subject: Content and Changes we discussed


    2015-12-16 | catherine.c
    Please review.

    Leave a Comment:




    Email: Social Intro 
    Design | 2015-12-14 | Belinda | #42392 |

    Hello Dr. Daczkowski,

    We are in the process of creating your social media accounts. The accounts will be created and added to your website as soon as it is completed. During this process, Google will send you a postcard in the mail with a PIN number; Please forward that PIN to us when you receive it. Please expect this to come to your office in approximately one week.

    Thank you and let us know if you have any questions!


    Leave a Comment:




    Create Social Media Accounts closed
    Task: Social | 2015-12-14 | Belinda | #42393 |

    Please create social media accounts


    2016-04-04 | danny.n
    Ticket has been completed. Closing ticket.
    2016-03-21 | danny.n
    another open task.... done?
    2016-01-12 | jan.w
    Currently waiting for the pin number, placed on hold until further notice.

    Leave a Comment:




    Social & Fillable Form (New Project) closed
    Task: New Project | 2015-12-14 | Danny | #42389 |

    Belinda: “Quoted $399 for Patient Forms (what she has on the site). Told her to remove/organize how she would like the form before having us produce it. Once produced cannot make changes.”

    Belinda: Facebook/Twitter & G+ (Google Plus: we will claim Manassas location only.)


    2015-12-17 | catherine.c
    Forms Added to link.
    2015-12-17 | belinda.t
    Forms have been uploaded to media folder. Please attach to appropriate page(s).
    2015-12-14 | belinda.t
    Started on Social Media. Waiting for Michelle to confirm patient forms.

    Leave a Comment:




    Social & Fillable Form (new order) closed
    Task: Accounting | 2015-12-14 | Danny | #42387 |

    Social Media: $500 + $29/m
    Fillable Forms: $400

    Michelle authorized via phone and email. Please charge in full.


    2015-12-14 | chandra.t
    Charged.

    Leave a Comment:




    Social Media Quote 
    Sales | 2015-12-11 | Belinda | #42362 |

    Facebook, Twitter and Google Plus Quote $500 + $29 monthly.

    Google Plus: we will claim Manassas location only.


    2015-12-14 | danny.n
    "Yes, that is what we discussed. Sounds good."
    2015-12-11 | danny.n
    sent Michelle quote for Social & Fillable form per Belinda's phone conference. Tasks will setup once she responds with authorization to proceed.

    Leave a Comment:




    Patient Form PDF Fillable Quote 
    Sales | 2015-12-11 | Belinda | #42343 |

    Quoted $399 for Patient Forms (what she has on the site). Told her to remove/organize how she would like the form before having us produce it. Once produced cannot make changes.


    Leave a Comment:




    Initial Website Changes closed
    Ticket: Website | 2015-12-11 | Belinda | #42342 |

    – change h1 font to: Malvin Gothic (or something similar to font below in the logo) ALL CAPS
    – Add first slide with this girl:
    – Add two additional slides (pick ortho photos)
    – logo: under “Dr D Smiles” use the same font as the h1 of the website
    – logo: “Dr. D Smiles” change to font called “forte”
    – home page promo: change to “Friends and Family Discount: Refer your family and friends and receive $150 off your started contract.” Link to promotion page where patient can click to print.

    -pt edu pages: add more spacing between the headings and paragraphs.

    -h2: use malvin font mentioned above or the similar font you’ve chosen ALL CAPS. (keep same color)

    -h2: use malvin font but not all caps

    -menu: “orthodontics” add “Did you know?” – link to FAQ

    -“Did you know?” page add a translucent photo to BG of that page (pick any ortho picture, ask belinda)

    -“Did you know?” add videos from previous site to this page.

    -menu: “patient care” drop down  that has three options: Office Treatment, Oral Hygiene,  Emergencies .. (import text that we have for those topics, Michelle will adjust the text).

    – slider: white border around the photo, make thinner if possible (please send this to brijesh)

    -all “frequently asked questions” under pt edu pages, move them to the ‘did you know’ page

    -insivalign page: replace photo with this: http://00d.d78.myftpupload.com/wp-content/uploads/2015/12/Invisalign.jpg

    -payment options: buttons, enlarge text

    -orthodontic menu: all the pt edu pages… add photo that is right aligned and a large photo that is as wide as content below second paragraph. Please use relevant photos.

    -did you know page: align videos to the right


    2015-12-23 | catherine.c
    Emailed Michelle - changes complete.
    2015-12-16 | catherine.c
    Please review.

    Leave a Comment:




    Website Progress 
    Design | 2015-12-09 | Belinda | #42216 |

    Michelle left a note below that she’s not impressed with website. There’s too much content and too little photos. Explained to her that we will make adjustments based on her feedback and reasons why we don’t put items onto site without client approval. Re-iterated the process to her and reminded her of our phone conference on Friday.


    Leave a Comment:




    Remove Robin/Jessica closed
    Ticket: Website | 2015-12-02 | Belinda | #41811 |

    I added some pix to your site. The staff name is the file name. Robin and Jessica are gone so you can delete their information. I would like to edit all content eventually, but think I need to walk through it with you. Are you avail Friday?


    2015-12-07 | catherine.c
    closing ticket.
    2015-12-03 | catherine.c
    Hello Dr. T. Wesley Daczkowski,

    Your ticket #41811 labeled -Remove Robin/Jessica- has been been updated.

    Robin and Jessica bios have been removed from the site.

    Please refresh your browser when viewing any new changes submitted to your website. If you have any questions regarding this, please submit another ticket labeled -In reference to Ticket #41811- and we will get back to you as soon as possible.

    Thank you!
    2015-12-03 | catherine.c
    Photos removed.

    Leave a Comment:




    add patient forms closed
    Ticket: Website | 2015-11-30 | Catherine C. | #41697 |

    Add PDF from email.


    2015-11-30 | rod.l
    Ticket has been completed. Closing ticket.
    2015-11-30 | catherine.c
    Please review.

    Leave a Comment:




    Email: Your Website is Ready 
    Custom Ready | 2015-11-25 | Belinda | #41654 |

    Hello Dr. Daczkowski,

    Thank you again for working together with me on designing your website. Your website is currently password protected and is not viewable to the public until you approve to do so. To view your site you will need to first login to your control panel. Please follow the instructions below to do so:

    LOGGING IN

    Login via your member login page: www.360controlpanel.com

    Username (your domain): daczkowskiortho.com

    If this will be your 1st time logging in, please go to “forgot password”. You will receive the instructions to reset it via your email on file which I have confirmed: mich.williams@live.com

    MAKING CHANGES

    If you would like to make any changes to your website, you can do so by logging into Control Panel and clicking on “Edit Your Website.” You may add/remove/edit/upload any pages that you may wish. The online editor is available to you 24/7 and we welcome any questions regarding how to use it.

    Thank you and let me know if you have any questions!


    2015-12-08 | belinda.t
    Email F/U with Michelle to see if there are any other changes currently. Mentioned maternity leave and introduced to Support TEAm.

    Leave a Comment:




    Estimate (adword) 
    Leads | 2015-11-10 | Danny | #41050 |

    Showed her spyfu of her competitors where they were spending as low as $1,800/m and as high as $19,500/m.

    Quoted her $1,500/m for each location (manassas and ashburn).


    2015-11-13 | danny.n
    5 miles: $700/m per location 7 miles: $1,000/m per location 10 miles: $1,500/m per location
    2015-11-12 | danny.n
    Chan, please email me the view of the 7 mile radius for both location per our discussion earlier. Will wait for your email to show her visually. Thanks!
    2015-11-12 | danny.n
    "What does a 7 mile radius for each location look like. "

    Leave a Comment:




    SSL Certificate closed
    Task: New Project | 2015-11-10 | Danny | #41046 |

    Belinda, I spoke to Michelle, please purchase an SSL Certificate for her site. She will be wanting forms on her site to be submitted. she understands that it will come in an simple format where data is captured and sent to her. I told her that it will go to jotform where she will have to login and check. She stated she has secured emails so i told her that we may be able to have it fwded. For the forms, once she is ready, i will quote her for that.


    2016-03-23 | catherine.c
    certificate created. closing.
    2016-03-18 | catherine.c
    certificate waiting to be verified.
    2016-03-15 | catherine.c
    I remember purchasing this but it's no longer on the SSL Cert list in GoDaddy. Do you know anything about this?
    2015-12-29 | catherine.c
    Certificate purchased. Waiting on how to set up domain with cert.
    2015-11-25 | belinda.t
    Waiting for Michelle to send inputs for forms.

    Leave a Comment:




    SSL Certificate closed
    Task: Accounting | 2015-11-10 | Danny | #41045 |

    SSL Certifcate: $500/year


    2015-11-11 | chandra.t
    Charged.

    Leave a Comment:




    Content Note 
    Design | 2015-11-09 | Belinda | #40951 |

    1. Sponsors Page: list the following:

    Osborne High School
    Manassas Ballet Theatre
    Stone Bridge High School
    Broad Run High School
    Apex Gymnastics
    Ashburn Shooting Stars
    Sterling Xplosion
    Loudoun Wave
    Ashburn Farm Barracudas Swim Team
    Lara’s League


    Leave a Comment:




    Draft Submitted 
    Concepts | 2015-11-05 | Belinda | #40872 |

    Hello Michelle,

    Attached is the latest draft with your final specifications. As far as the “Giving Back” link, I think we can consolidate the “sponsors” and “events” under “community” with a drop-down menu with other items that you’d like.

    I’ve been trying to get a hold of Doreen but have not been successful. Additionally, what she’s mentioned to Danny thus far does not seem straightforward on our end. Again, please have her contact me so that I can see what she’s trying to accomplish technically. Thank you!


    2015-12-08 | mich.williams@live.com
    Belinda I think I may have found the site and I am not too impressed. The pages don't have consistent fonts, too much content and their are no pictures on the pages. At this point, I would like to get this completed in the next two weeks and I have had very little communications with you. If you are waiting for something from me, please call me. Thanks. Michelle
    2015-12-01 | mich.williams@live.com
    We need to get this up and running. What is left?
    2015-12-01 | mich.williams@live.com
    Can you meet Friday?
    2015-12-01 | mich.williams@live.com
    Belinda I think we will need to walk through the site together. It is a little complicated to understand. in the edit mode. When are you avail?
    2015-11-20 | mich.williams@live.com
    Do you have a final version for me to see? Doreen from Retriever payment (3d Party) said you have the code now?.
    2015-11-10 | belinda.t
    Hello Michelle, YAY! I'm glad we've got the design to where you'd like it. If you approve the overall layout and colors, please reply with "I approve." We cannot make major changes to the colors and layout once it's been approved as well. Text/images can be adjusted at any time. Once approved, development will take about 1 week to complete.
    2015-11-08 | mich.williams@live.com
    Love it! I think we nailed it! Doreen and I spoke on Thursday. You should hear from her tomorrow. Email me if you don't at drdortho@outlook.com and use this email for all correspondence going forward. The other one you have is my personal and I rarely get to all that email daily. Tks.

    Leave a Comment:




    Draft Submitted 
    Concepts | 2015-11-03 | Belinda | #40749 |

    Hello Dr. Daczkowski,

    I’ve included the next draft with the changes you have requested and example of how the drop down menu would look like.

    – Payment Gateway: Please have Doreen contact me or you as this is a third party company we do not affiliate with. 800-997-9368
    – Additional Pages (FAQ, Events, etc..): will be created and you’ll have full access to ANY page on the site to edit/update/delete/add.
    – Appointments: When the form is submitted, you will get an email notification (to location of your choice) with the contents of the submission. When form is submitted, patient will see a submission note with content you have provided. This message cannot be emailed to patient.

    If the only item is the payment gateway, I think we are ready to approve. The development process takes about 5-7 business days and completely separate from the Payment Gateway as it is usually a separate website that we link externally to your website. Please let me know if you do approve, and if so, we cannot make major changes to the design such as the color scheme and the locations of the elements (menus, sliders, footers).


    2015-11-03 | mich.williams@live.com
    The logo at the bottom needs to have white letters saying DACZKOWSKI ORTHODONTICS since it is on a dark background. On the bar that says Patient Forms, CLear Braces, Traditional Braces, Invisalign and Make a Payment. Please add one ore at the beginning called FAQs as the first one. This should link to a page of 'Do you know?' where we will post FAQs and How TO videos we want to add. We will also post our charitable giving donations here also, called 'Giving' which are different than sponsorship. These are charitable donations. Find an appropriate place for this.

    Leave a Comment:




    Draft Submitted 
    Concepts | 2015-10-28 | Belinda | #40485 |

    Hello Dr. Michelle,

    I’ve removed the previous spelling of “dutch+cow+ski” and used Mistral font at the bottom of the page as well as next to the top logo.

    For the ivory, I’ve included three different shades for you to review.

    I have not heard from Retriever. Usually they will have a script that can be sent to us to place on the site. Please have them email me this code.


    2015-11-02 | mich.williams@live.com
    I like the bottom one color wise. The words at the bottom are also good. Can make the blue words in the logo at the bottom white so they stand out? After the payment plug in and this change, we can move forward. Please make the tabs in this order: 1. Home 2. Orthodontics (which all about types of braces with pages on each type content) Under orthodontics is pages with each type of brace type and descriptions on each. (Invisilign, clear, ceramic, metal, etc.) 3. Patientcare (how to care for teeth with braces and emergency care info, special needs children 4. New Patients (forms, first visit content, easy financing, testimonials, videos all pages 5. Meet our Team (meet Dr. D introduction and photo, staff photos 6. Sponsors 7. Dr. D's Events 8. Smile Gallery Promotions will be run as you have towards the bottom of the page with a block I can post. Did you talk to Doreen Scher at Retriever for the payments? Her number is 800-337-3630. This is the only way she communicates. She will be your POC for the payment gateway interface to our practice management systems. Let 's go with this. How do you want me to send the pix we have taken. We need separate places for FAQ, Sponsorship, Charitable Giving, and Dr. D's Events (where I can post items (headings with descriptions and pix coming up with a calendar list to the right of the page) The 'Make an Appt' button needs to generate an automated email to officemail@daczkowskiortho.com with patient info from the form to call for scheduling. Otherwise, how would you make the appt? We would like a form submitted via email with a message back after patients submit it saying: "Thank you for contacting Daczkowski Orthodontics for an appointment. Our Front Office staff will call you promptly to schedule your appointment or to reach them immediately at Manassas, call 703-361-4278 or for Ashburn, call 703-723-8838. We look forward to seeing you at your next appointment". Also, we would like to post some video. How will you do that? We have some on our website that we could reuse. What do you suggest?

    Leave a Comment:




    Draft Submitted 
    Concepts | 2015-10-07 | Belinda | #39351 |

    Hello Michelle,

    I’ve made the following adjustments to the design:

    – stacked the buttons in the footer area
    – changed the mid-section to have the same beige color as above
    – attached different areas of “dutch-cow-ski”


    2015-10-25 | mich.williams@live.com
    The logo at the bottom is missing the "Dutch + Cow + Ski" in the top of the windmill. Not really happy with where the phoenetic spelling is on any of these. I want the 'Make An Appt' button back at the top. Can you change the color of the font on the 'Smile with Confidence' section to the blue color font? The "Dutch + Cow + Ski" in Mistral Font could be put at the bottom of the page with the other logo. I sent you an email with the image concept. Can you tone the cream color background down just slightly. It is a little too yellow. Take it more to the white side of cream like ivory but not white.
    2015-10-16 | mich.williams@live.com
    We are not getting there. Let's talk on the phone Monday. 703-795-9820. Also, the patient forms, can they go in our practice software, Ortho 2?

    Leave a Comment:




    Draft Submitted 
    Concepts | 2015-09-28 | Belinda | #38918 |

    Hello Michelle,

    As far as “dutch+cow+ski,” I’ve tried to put them in different places throughout the top section so that patients may be able to read it phonetically.

    I’ve also adjusted the darker grey area you’ve mentioned. Please take a look at the three options and let me know which of each you liked.

    Also, let me know if you approve of any of them as I see that we’re coming close to what you’re looking for. If you approve, then I’ll go ahead and go into development of the site. I’ll activate the rotating banner, links, buttons and pages.


    2015-09-30 | mich.williams@live.com
    Can you put the make an apt, patient forms and make a payment stacked on top of each other on the right sige of the page at the bottom?
    2015-09-30 | mich.williams@live.com
    Also the logo at the bottom of the page needs to see the DACZKOWSKI OTHODONTICS in white to see clearly
    2015-09-30 | mich.williams@live.com
    no, don't like these with the dutch + cow + ski. The logo needs to have our name back in it. I was thinking of a background silohette (sp) with something around, behind or somewhere near the logo with the dutch + cow + ski. Not really sure how to visualize it. The background color to the middle section is a little better. Can you try it with a darker cream color then above it and let me look at that?

    Leave a Comment:




    Draft Submitted 
    Concepts | 2015-09-25 | Belinda | #38808 |

    Hello Michelle,

    I’ve adjusted the drafts to have the payment button, both phone numbers, and Invisalign button towards the middle of the page.

    To answer your question, yes, definitely the main photo will be rotating in and out with different photo selections. I have put a stock image there for now and unfortunately do not have the rights to use any Invisalign photos, as doctor would have to have to sign up with invisalign.com (then they’ll provide a media package to use).

    I’ve also enlarged the logo a bit as well. If you’re looking at the mock-up, please make sure its at 100% as it will be true to the actual size when the site is published. The “boxy” look that you’re seeing is temporary because its not published yet, once it is published, the site will be full-width from the left to right side of your monitor.

    I’ve included the version without the white border on the main picture and with. I personally think the white border is has more character, but it’s definitely up to you.


    2015-09-25 | mich.williams@live.com
    Maybe a the logo like a silhouette with the enlargement of the windmill to Dutch + Cow + Ski part of the windmill to resonate the pronunciation. Also, the lighter gray background is still too dark. I would like to see it almost the same color as the background, maybe a shade darker in the gray blue family or cream family.
    2015-09-25 | mich.williams@live.com
    My husband suggested to make a reflection of the windmill in black and white of the phonetic spelling on the windmill "Dutch + Cow + Ski" behind the logo to the left of it. Do you understand what I am talking about. Hard to describe. Maybe a conversation?

    Leave a Comment:




    DQ Submission 
    Design | 2015-09-24 | drdortho@outlook.com | #38800 |

    Name: Michelle Daczkowski
    Domains: daczkowskiortho.com
    Address: 8715 Stonewall Road, Manassas, VA 20110, 20925 Professional Plaza #210, Ashburn, VA 20147,
    Telephone: 703-361-4278
    Email: officemail@daczkowskiortho.com
    Features: Social Media
    Services Badges
    Promotions
    Contact Form
    Memberships
    Colors: #e5eff8,#685539,#20608b
    Demographics: ,,
    Specialty: /Sub-Specialty:
    Procedures:

    Have my Designer call me
    Comments:


    Leave a Comment:




    Draft Submitted 
    Concepts | 2015-09-24 | Belinda | #38772 |

    Hello Michelle,

    I could not use the photo you have provided as they were too small for the amount of space we had. Do you happen to have the original size or larger size?

    I’ve replaced the photo with other images that we do have and presented an additional layout.

    #2 is the same layout with a different photo.

    #3: I’ve sectioned the area into three different types of braces you offer showing you a ‘hover’ effect when the mouse is placed over that area. #3-a shows if the mouse if hovered over one area. and #3-b is to show you what the other areas would look like if the mouse was on that area as well.

    Please let me know what you think! If you’re satisfied with one of the designs, and approve, we can go into development.


    2015-09-24 | mich.williams@live.com
    The photos look great. I wonder if you can minimize the background color where it says 'smile with confidence' to a very pale blue gray? One of the white tab buttons on the white bar 3/4 of the way down needs to include an Invisalign tab button. I am not sure if I like the 3 pics at the top or one. Will the one pic rotate to different pics? We have a panoramic team pic we want to use so we will need that frame for the staff page, plus individual shots Is the second option scrolling? The phone number at the right top corner needs to have Manassas as the first number and Ashburn as the second underneath it. Right now you just have Ashburn. Can't really see the logo too well. Is that because I am looking at the proof? The picture used for the words invisalign are not the invisalign braces. That is the pic for clear braces

    Leave a Comment:




    Draft Submitted 
    Concepts | 2015-09-23 | Belinda | #38706 |

    Hello Michelle,

    Based off of our discussion I have compiled a design draft for your review. Please take a moment to review this concept and let me know of any changes you would like to see.

    I have also set up a content website for you to begin making any changes to the text. Please disregard the look of this site for now, as once we approve of the design, I will combine that with the text we have here. Thank you and let me know if you have any questions!


    2015-09-25 | mich.williams@live.com
    Can you connect a payment button to our practice software?
    2015-09-25 | mich.williams@live.com
    I have definitely decided I like the one pic scrolling to another better.
    2015-09-25 | mich.williams@live.com
    I am not crazy about the white border around the main pic. Can you remove that and let me look at it?
    2015-09-24 | mich.williams@live.com
    Not sure the logo is right? Seems like it is floating. ?
    2015-09-24 | mich.williams@live.com
    I like this pic better. Where will directions be? I think I want the banner and the blue color with the words, "smile with conf...." to be a much more translucent lighter blue gray. Trying to get it with more white space. Will it be larger in reality? Seems boxy? Would like to see an Office Tour button in place of the "Clear Braces" button?

    Leave a Comment:




    Design Notes 
    Design | 2015-09-21 | Belinda | #38597 |

    Likes ashburnsmiles.com – Modern, open with good photography. Will use stock images until Michelle sends photos.

    Logo on current site is correct, she will send PDF version.


    Leave a Comment:




    Email: Welcome! Get Started On Your Design 
    Design | 2015-09-17 | Belinda | #38433 |

    Hello Dr. Daczkowski,

    Welcome to Optimized360!

    My name is Belinda and I will be the designer working with you every step of the way, starting from concept to going live! I had a quick meeting with your account rep. this morning to discuss your account and review the notes you initially had.

    Please take a few minutes to fill out our design questionnaire below. This should give you a better idea of the variety of elements that are featured in an effective design.

    *Please Login to Control Panel (www.360controlpanel.com)
    *(Feel free to contact me if you need any assistance logging in)

    You can find the Design Questionnaire in the welcome box.

    After we gain a better sense of what you are looking for I can start the design process. If it is easier for you to explain this via phone we can schedule a phone interview instead.

    I look forward to working on this design with you. 


    2015-10-16 | belinda.t
    Email F/U with Michelle on both email addresses.
    2015-10-13 | belinda.t
    Spoke to Michelle via telephone and she asked where we are at. Need her to approve of the "dutch cow ski" location before we move forward. Explained the next steps of development.
    2015-10-13 | belinda.t
    Michelle followed up via email and didnt have her password anymore. Sent her instructions on how to reset password.
    2015-09-30 | belinda.t
    Email/VM follow up.
    2015-09-21 | danny.n
    i emailed Michelle and cc'd Belinda letting her know that Belinda tried contacting her a few times via email and by phone. I added a secondary email doctor@daczkowskiortho.com to the alt contact. Belinda, please let me know in a few days if still no luck. I will call her directly. Thanks.
    2015-09-18 | belinda.t
    LM for Michelle on VM. Asked her to check her email as well.

    Leave a Comment:




    Website Design (New Design Project) closed
    Task: New Project | 2015-09-17 | Danny | #38428 |

    – send intro email with design questionnaire, client wants to speak after submission to go over
    – will be working with Michelle (dr’s wife)
    – contact her at her cell: 703-795-9820
    – very attentive to detail, very nice & organized. Has lots of questions (most answered, possibly expect more)
    – Client has 2 practice management software: “dolphin” and “ortho2” that may need to connect to site.
    – Possibly also need to link/integrate Lighthouse360 (some sort of consulting feature, not sure but understands it works independently of the site)
    – had asked about secured emails, aware she needs to go through 3rd parties that is hipaa-compliant. Client may want to setup a few emails (unsecured/standard). She had asked for a view of the GoDaddy interface which i had showed her (belinda, the print screen you had sent me yesterday).
    – transfer any personalized info over to the new site and integrate ours as well.
    – backup their site just in case they need certain files
    – 301 redirects
    – client had seen bayonnefamilydental.com appt schedular which she liked, possibly add this. Understands there are additional cost of $20/m.


    Leave a Comment:




    Website Design (New Order) closed
    Task: Accounting | 2015-09-17 | Danny | #38426 |

    Website: $2,500 + $49/m
    Mobile: $1,000 + $29/m
    Video: $0 + $20/m

    Client sent signed contract via email (scanned)

    Dr.-Daczkowski1
    2015-09-28 | chandra.t
    Charged.
    2015-09-25 | chandra.t
    "I apologize for this inconvenience. We have opened a new practice which is why we are rebranding and the new business credit card has been problematic. I just called the bank and they said that it should be resolved by tomorrow. Can you try at the end of the day tomorrow and let me know if you are still having problems? Thank you."
    2015-09-21 | danny.n
    "Danny, Can you try it again. The bank is telling me it should be fine? Let me know if you have a problem still. "
    2015-09-18 | chandra.t
    Payment did not process, email doctor for updated CC.

    Leave a Comment:




    Website Estimate (Updated) 
    Estimates | 2015-07-30 | Justin | #36225 |

    Danny’s Amendment: 9/17/15 – All the notes here belong to the “PHONE CONFERENCE” proposal. This is an expired 20 installment contract. Client signed original contract which is 2 payments of $1,749

    Justin: Updated Proposal – Emailed

    Michelle
    2015-09-17 | danny.n
    "Danny Thank you. We look forward to working with you over the coming years and keeping us current in Internet Marketing."Danny Thank you. We look forward to working with you over the coming years and keeping us current in Internet Marketing.
    2015-09-15 | danny.n
    spoke to Michelle, had more questions about design process. wants to setup emails, will coordinate with current company. they are a mom/pops shop and that's part of the reason why they are switching to us (bigger and more dental focused) asked for a few referrals. gave him 3 (Dr. Mansouri, Dr. Nguyen, Simon Roytberg
    2015-09-15 | danny.n
    Michelle responded back with more questions about emails, technical support, email blast (she stated her software can give her emails), adwords. please see email questions and my response. also showed her how our site score for google.
    2015-09-11 | danny.n
    sent her a long response to her questions. Basically we do not offer email distribution but referred her to constant contact. All the other questions we do offer email accounts and also google analytics was what i recommend for stats.
    2015-09-11 | danny.n
    "What about campaign email dstributions? Do you offer that? Distribution list management? Practice branded emails? Statistics where most patients are coming from? "
    2015-09-11 | danny.n
    exp to michelle how the appt reminders works which is independent of the website. The capability depends on her Practice Management Software if it allows a 3rd party software to gain access to the scheduler. told her i can refer her later on to companies that specializes in this.
    2015-09-11 | danny.n
    "Danny, do you offer voice call appointment reminders? "
    2015-09-03 | danny.n
    "Hi Danny no I haven't made a decision yet we've been swamped with the transition from our practice in to the other practice and I've had to kind of put the website on hold for a little bit until I have more bandwidth to research. So you're in one of the contenders. I'll reach out to you pretty soon thanks for your patience. Michelle "
    2015-09-02 | justin.n
    Emailed Proposal via Danny's acct - Awaiting decision
    2015-09-01 | justin.n
    LM
    2015-08-25 | justin.n
    LM
    2015-08-20 | justin.n
    Emailed via Danny's acct
    2015-08-17 | danny.n
    sidekicked
    2015-08-17 | justin.n
    LM
    2015-08-11 | danny.n
    "Danny Does your product offer telephone apt reminders that you can turn on and off? Is so, how are they set up, by the schedule? We use two Orthodontic software programs, Ortho2 and Dolphin for scheduling. "
    2015-08-06 | danny.n
    sidekicked
    2015-08-06 | justin.n
    Emailed via Danny's Account
    2015-07-31 | justin.n
    She said she has been getting our emails - she is still looking and researching - not quite done yet - asked if she wants me to call her later today or another time or she would call me - she said she has our info - seemed to avoided the question twice - nice tho
    2015-07-30 | danny.n
    sent her 3 referrals to contact for reference.
    2015-07-30 | danny.n
    " would like to get a list of references to like website that we are requesting please. Michelle cell 703-795-9820 "

    Leave a Comment:




    Phone Conference 
    Estimates | 2015-06-22 | Danny | #33879 |

    Spoke to Michelle last week. Had a 30 min ph convo. Very nice. Showed her BayonneFamilyDental.com for the appt alerts that we can do for her as an alternative to the patient login that requires the capability of her practice management software. went over our process and our competitive rate and 30 day mbg. very hot lead. Emailed her proposal last friday.

    Today, she had filled out another online inquiry. Called her and she was aware she had spoke to me (thought she forgot), she stated she filled it out cause she didn’t get my email. resent it to her and she then see it in her Junk. her junk auto deletes. Answered her question here which we can all do. The games can be integrated, there are 3rd party sites that she can use to put on here. will help her find some in the future. She stated she has a list of other questions, sugg she email them to me so i can answer and then we can schedule a 3rd ph conf to discuss.

    Dr.-Daczkowski Dr.-Daczkowski
    2015-07-23 | justin.n
    Spoke with Michelle - she hasn't had time to take a closer look at the proposals and website project but she will in the next week or so - asked her when we should touch base again to further discuss - she said NEXT FRIDAY - will email on Wednesday to re-send proposal to discuss on Friday
    2015-07-13 | danny.n
    responded and notified Michelle of our 20 payment installment that we are doing for the month of July.
    2015-07-13 | danny.n
    "Got the proposal. It was in my junk email. Will review. Tks. Michelle"
    2015-07-10 | justin.n
    LM
    2015-07-07 | justin.n
    Spoke with Michelle - she said she never received the proposal - will send her over the email and proposal once again - asked for her to check her spam folder - sidekick
    2015-07-02 | danny.n
    sidekicked
    2015-07-02 | justin.n
    Emailed
    2015-07-01 | justin.n
    Michelle called twice - I called back - left a message letting her know that Danny was awaiting some information from Michelle and if anything Michelle can call me back so we can further discuss
    2015-07-01 | justin.n
    LM
    2015-07-01 | danny.n
    justin, can you call to f/u. was was waiting for her to send of add'l list of questions.
    2015-06-26 | danny.n
    sent michelle a f/u email to see if she had sent over the list of questions.

    Leave a Comment:




  • Domain Information
    Client Registrar
    Hosts Email
    Alias Info
    Registrar Info

    Milestones
    .360temp.com

    Intro & Gallery URL:
    Site Sucker & 301s:
    Site Username (subdomain):
    Map Domain in Pagely/WP:
    Customizer:
    Additional Pages:
    Review:
    Tutorial:
    Website is Ready:

    Cancelled
    301:
    Other Products:
    Status Cake:
    Live Online:
    Analytics Setup:
    Jetpack Stats Setup:
    Analytics ID:
    Google Account

    Analytics by Client

    Shared Dropbox
    Custom Content
    Please submit a task to create content.
    ADDITIONAL EMAIL TO:

    ADDITIONAL EMAIL TO:

    ADDITIONAL EMAIL TO:

  • FTP / Logins
    Website Location:
    Godaddy / 360 Sites
    Subdomain
    FTP USER

    FTP PW

    Shared Dropbox
    Domain Information
    Exclusivity
    Ownership
    Client Registrar
    Hosts Email
    Website Hacked
    Hacked on:
    Resolved?


    Alias Info
    Registrar Login
    Milestones
    Introduction:
    Questionnaire: 2015-09-25
    Site Download/Site Sucker:
    Temporary Site: 2015-09-23
    Concept: 2015-11-05
    Approved: 2015-11-10
    Add to Upwork
    Add Developer to Temp Site
    Review:
    Design # and Download:
    Image Optim: 2015-11-25
    Website is Ready: checked
    Cancelled
    Sitemap, Submissions, 301:
    Update Other Products:
    Status Cake: 2016-04-07
    Live Online: 2016-03-18
    Analytics Setup: 2016-04-07
    Analytics Report or Jetpack Setup: 2016-04-07
    Analytics ID:
    Google Account

    Analytics by Client
    Custom Content
    Ordered Topics: (please submit a separate ticket)
    ADDITIONAL EMAIL TO:


    Additional Recipients:




    Previous Concepts:
    Additional Recipients:

    Message for Client:

    Task for Developers:




    Add new milestone to Upwork.com Add new milestone to Upwork.com
    Add Developer to Temp Site: 360developers 360developers103259
    ADDITIONAL EMAIL TO:



    ADDITIONAL EMAIL TO:

  • MILESTONES
    Website Backup:
    Introduction:
    Questionnaire: 2015-09-25
    Concept: 2015-11-05
    Approved:
    Developed:
    Sitemap, Submissions, 301:
    Check Other Products:
    Analytics Applied:
    Review:
    DC is Ready:
    DC is Live:
    Cancelled
    Previous Design #

    Previous Site Removed:
    Previous Location:
    Previous Subdomain:
    Godaddy / 360 Sites / 360 Temp

    Previous FTP USER

    Previous FTP PW

    ADDITIONAL EMAIL TO:



    Additional Recipients:
    Attach File(s):


    Previous Concepts:
    Additional Recipients:

    Message for Client:


    Task for Developers:


    Add new milestone to Upwork.com Add new milestone to Upwork.com
    Add Developer to Temp Site: 360developers 360developers103259

    ADDITIONAL EMAIL TO:



    ADDITIONAL EMAIL TO:



  • Video Information
    Added to vendor DB
    Checked for alias
    Placed on site
    Declined (note reason why)
    Cancelled

    COMPANY
    Media Med
    Media Med Integrated
    3D4 Dental
    Optio: register w/client info
    Swarm
  • Facebook
    Account Access:
    Active
    Cancelled
    Google Plus
    Account Access: PIN: F/U: URL: Active
    Cancelled
    Twitter
    Twitter
    Active
    Cancelled

    ADDITIONAL EMAIL TO:



    ADDITIONAL EMAIL TO:




    Facebook
    Google
    Twitter
  • Blog Schedule
    Monthly
    None


    Notes

    After submitting the form, copy + paste the EDIT SUBMISSION URL on the thank you page here:



    Need topics? See a list of topics here.

    Initial Blog DQ
    Social Media Access

    Facebook

    Account Access:
    Active
    Cancelled

    Google Plus

    Account Access:

    PIN:
    F/U:
    URL:
    Active
    Cancelled

    Twitter

    Twitter


    Active
    Cancelled

  • Logo Milestones
    Intro:
    Concept:
    Approval:
    Sent Files:
    File URL: Decline to Use (note reason why):
    Cancelled

    ADDITIONAL EMAIL TO:





    Additional Recipients:



    Previous Concepts:
    Additional Recipients:

    Message for Client:
    Instructions to Place on Website (ticket)
  • Username: Password:
    Reviewed:
    Placed on Website:
    Cancelled


    Send Email Confirmation

    ADDITIONAL EMAIL TO:

    Reviewed:
    Active:
    Cancelled


    Send Email Confirmation

    ADDITIONAL EMAIL TO:

    CSR: Pagely Ticket Created:
    Domain Mapping: DB Search & Replace:
    Active/Completed:
    Cancelled


    Send Email Confirmation

    ADDITIONAL EMAIL TO:

  • Email
    HIPAA
    Regular Email

    Active
    Cancelled

    Inboxes Created:
  • BRC - Reputation Management
    Pending
    Active
    Placed on Site
    Cancelled

  • Marketing




    STEPS
    Ordered: 2015-11-13
    Account:
    Waiting for Live Website
    Ad Setup
    Test Ad
    Active
    Paused
    Cancelled
    SEARCH ENGINES
    Adwords
    Yahoo/Bing
    Remarketing
    Display (generic)
    Video
    Mobile
    Other Campaigns (see notes)
    SEO
    Pending
    Monitored by oDesk
    Paused
    Cancelled

    KEYWORDS

  • ORDERED/PAID
    Template



    Website
    2015-09-17
    2015-09-28
    Mobile
    Fluid Responsive
    2015-09-17

    Videos
    2015-09-17

    Marketing
    2015-11-13

    Reputation


    Facebook
    2015-12-14

    Google Plus
    2015-12-14

    Blog


    SEO


    Logo


    SPK

    DC

    Email
    2015-09-17

    HIPAA Form


    SSL Security
    2015-11-11
    2015-11-11
    ADApt


    Others
    2015-11-10

    360 Plan



    Leads | 2016-03-21 | Danny | Adword Quote


    Initial: Payments of
    Monthly:


    x

    Regular Price:

    Initial: Payments of
    Monthly:


    Regular Price:

    Initial: Payments of
    Monthly:

    COMMENTS:

    2016-03-24 | danny.n
    called again. LM.
    2016-03-24 | danny.n
    called per ph conf. LM on her cell
    2016-03-22 | danny.n
    "Can we talk Thursday at 1pm est?"
    2016-03-22 | danny.n
    touch base with her via email.
    Leads | 2015-11-10 | Danny | Estimate (adword)


    Initial: Payments of
    Monthly:


    x

    Regular Price:

    Initial: Payments of
    Monthly:


    Regular Price:

    Initial: Payments of
    Monthly:

    COMMENTS:

    2015-11-13 | danny.n
    5 miles: $700/m per location 7 miles: $1,000/m per location 10 miles: $1,500/m per location
    2015-11-12 | danny.n
    Chan, please email me the view of the 7 mile radius for both location per our discussion earlier. Will wait for your email to show her visually. Thanks!
    2015-11-12 | danny.n
    "What does a 7 mile radius for each location look like. "
    Estimates | 2015-07-30 | Justin | Website Estimate (Updated) Expired

    Gold + Social


    Initial: 20 Payments of $175
    Monthly: $99/m


    Full Custom Design

    Designed from Scratch

    Mobile Responsive

    Matching Design | Auto Dial | Map | Forms

    Premium SEO

    Analytics | Geo-Targeting | Meta Tags

    SOCIAL MEDIA Custom

    Facebook, Google Plus & Twitter

    x 20 Installments - 30 Days Money Back Guarantee - Exp: 7.31.15

    Regular Price:

    Initial: Payments of
    Monthly:

    Educational Videos

    High-Quality Patient Education Videos (DDS)

    Educational Library

    Get Access to Hundreds of Articles

    On-Site Optimization

    Specialty Content | Search Submission

    Appointment Alerts

    Multi-Platform (Email, Fax, Text)


    Regular Price:

    Initial: Payments of
    Monthly:

    Michelle

    COMMENTS:

    2015-09-17 | danny.n
    "Danny Thank you. We look forward to working with you over the coming years and keeping us current in Internet Marketing."Danny Thank you. We look forward to working with you over the coming years and keeping us current in Internet Marketing.
    2015-09-15 | danny.n
    spoke to Michelle, had more questions about design process. wants to setup emails, will coordinate with current company. they are a mom/pops shop and that's part of the reason why they are switching to us (bigger and more dental focused) asked for a few referrals. gave him 3 (Dr. Mansouri, Dr. Nguyen, Simon Roytberg
    2015-09-15 | danny.n
    Michelle responded back with more questions about emails, technical support, email blast (she stated her software can give her emails), adwords. please see email questions and my response. also showed her how our site score for google.
    2015-09-11 | danny.n
    sent her a long response to her questions. Basically we do not offer email distribution but referred her to constant contact. All the other questions we do offer email accounts and also google analytics was what i recommend for stats.
    2015-09-11 | danny.n
    "What about campaign email dstributions? Do you offer that? Distribution list management? Practice branded emails? Statistics where most patients are coming from? "
    2015-09-11 | danny.n
    exp to michelle how the appt reminders works which is independent of the website. The capability depends on her Practice Management Software if it allows a 3rd party software to gain access to the scheduler. told her i can refer her later on to companies that specializes in this.
    2015-09-11 | danny.n
    "Danny, do you offer voice call appointment reminders? "
    2015-09-03 | danny.n
    "Hi Danny no I haven't made a decision yet we've been swamped with the transition from our practice in to the other practice and I've had to kind of put the website on hold for a little bit until I have more bandwidth to research. So you're in one of the contenders. I'll reach out to you pretty soon thanks for your patience. Michelle "
    2015-09-02 | justin.n
    Emailed Proposal via Danny's acct - Awaiting decision
    2015-09-01 | justin.n
    LM
    2015-08-25 | justin.n
    LM
    2015-08-20 | justin.n
    Emailed via Danny's acct
    2015-08-17 | danny.n
    sidekicked
    2015-08-17 | justin.n
    LM
    2015-08-11 | danny.n
    "Danny Does your product offer telephone apt reminders that you can turn on and off? Is so, how are they set up, by the schedule? We use two Orthodontic software programs, Ortho2 and Dolphin for scheduling. "
    2015-08-06 | danny.n
    sidekicked
    2015-08-06 | justin.n
    Emailed via Danny's Account
    2015-07-31 | justin.n
    She said she has been getting our emails - she is still looking and researching - not quite done yet - asked if she wants me to call her later today or another time or she would call me - she said she has our info - seemed to avoided the question twice - nice tho
    2015-07-30 | danny.n
    sent her 3 referrals to contact for reference.
    2015-07-30 | danny.n
    " would like to get a list of references to like website that we are requesting please. Michelle cell 703-795-9820 "
    Estimates | 2015-06-22 | Danny | Phone Conference Ordered

    Gold


    Initial: Payments of $1,749
    Monthly: $99


    x 30 days MBG. Custom Design + Mobile + Social Setup + Videos

    Regular Price:

    Initial: Payments of
    Monthly:


    Regular Price:

    Initial: Payments of
    Monthly:

    Dr.-Daczkowski Dr.-Daczkowski

    COMMENTS:

    2015-07-23 | justin.n
    Spoke with Michelle - she hasn't had time to take a closer look at the proposals and website project but she will in the next week or so - asked her when we should touch base again to further discuss - she said NEXT FRIDAY - will email on Wednesday to re-send proposal to discuss on Friday
    2015-07-13 | danny.n
    responded and notified Michelle of our 20 payment installment that we are doing for the month of July.
    2015-07-13 | danny.n
    "Got the proposal. It was in my junk email. Will review. Tks. Michelle"
    2015-07-10 | justin.n
    LM
    2015-07-07 | justin.n
    Spoke with Michelle - she said she never received the proposal - will send her over the email and proposal once again - asked for her to check her spam folder - sidekick
    2015-07-02 | danny.n
    sidekicked
    2015-07-02 | justin.n
    Emailed
    2015-07-01 | justin.n
    Michelle called twice - I called back - left a message letting her know that Danny was awaiting some information from Michelle and if anything Michelle can call me back so we can further discuss
    2015-07-01 | justin.n
    LM
    2015-07-01 | danny.n
    justin, can you call to f/u. was was waiting for her to send of add'l list of questions.
    2015-06-26 | danny.n
    sent michelle a f/u email to see if she had sent over the list of questions.