Archer Dental

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    Refund Credit closed
    Task: Accounting | 2015-11-20 | Danny | #41495 |

    Please credit 1 month $2,000 back to her AMEX.

    Client had sent an email to pause the campaign but I had never received it (was lost in my email). Client has been working redesigning her site and was trying to cut cost. wants to reactivate at the beginning of the year. Had proposed a few different options with client to use as credit for reactivation but client simply wants refund.


    2016-01-29 | chandra.t
    Paypal sent chargeback dispute for Sept 17 charges but was in our favor as we had refunded the $2000.
    2015-11-20 | chandra.t
    Refunded $2000 back to Amex ending in 4007.

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    Temp Pause Adword closed
    Task: Sales | 2015-10-16 | Danny | #39819 |

    Chan, please pause her Adword campaign. She is in process of changing her website’s design. Will let us know when to reactivate. i have her on my calendar to touch base. Let me know when done.


    2015-10-16 | chandra.t
    Campaign paused and OM charges stopped.

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    Adword note 
    Marketing | 2015-09-30 | Danny | #39067 |

    “Hey Danny,

    How are you? Still some more tweaks to the site but wanted to see if you had reports from when we advertised from not? When did we last advertise? It’s a quiet week in here so I wanted to measure.”

    My response:

    Good morning Dr. Archer!
    Below are the stats that i had sent you last and in addition are the June-July stats.

    June 9th – July 9th
    102,000 “impressions”
    941 “clicks”

    May 1st – 27th
    94,974 “impressions”
    710 “clicks”
    avg positioning 2.8

    April 15th – April 30
    54,147 “impressions”
    364 “clicks”
    avg positioning: 2.1

    Also, I did noticed something that you should bring to your developer’s attention, they need to clean up some of the codes on your site and optimize site better cause based on Google’s test tool that i ran your domain through, your score is very low which is not good. click on both Mobile and Desktop.
    https://developers.google.com/speed/pagespeed/insights/?url=archerdental.ca&tab=mobile

    Thank you!


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    Marketing Increase 
    Estimates | 2015-07-09 | Danny | #35032 |

    This is my response to her email asking how her Marketing is doing.

    “Dr. Archer,
    Hope your week is going great.

    With regards to your marketing campaign, we have been actively monitoring your campaign almost daily doing our best stay within $2,000/m budget since it started.

    We will soon have to reduce the coverage and/or some keywords if we are to stay within the $2,000/m budget because there is simply too many prospective searchers than we anticipated.

    If you’d like to continue, we definitely will continue to do our best but as of now, we will most likely have to make adjustments soon to the campaign.

    Below is the stat just the past 30 days:

    approximately 102,000 “impressions”
    clicks: 941 “clicks”

    As you can see, even if we average about $2-3/click for each keywords, it is close or even exceed $2,000 and this is with our technique to reduce the cost down. On average many of your competitors are paying at least double for the same keyword and this is not even anywhere to top 3 average positioning.

    Overall, with the new site, my recommendation is to increase this as it will maximize the conversion rate. The marketing itself is doing its job and now with a more effective redesigned site, you’ll should see a higher conversion rate.

    I am confident that we can continue and even better your 1st page dominance overpowering your competitors.

    Thank you and let me know your feedback.”


    2015-07-13 | danny.n
    responded and quoted dr. for SEO 1, 3, 5. Gave her a link to our SEO info page along with the PPC vs SEO page. Advised dr to simply let us know when she'd like to pause and reactivate.
    2015-07-13 | danny.n
    "Hi Danny, With the American conversion, $2455.28 is currently what I am paying and this is alot. I really feel patients find me "organically" and do their research on what kind of dentist, dental office this they are seeking. I have been googling " best dentist in Toronto" and clove dental and another one tend to pop up- honestly if other people choose these clinics over ours base don their websites I think that is crazy... So I would really like detailed reports since our beginning to truly understand the numbers and want to also try going August without your services. We can see how it goes for September onwards and I agree, once our new website with video etc are up then I can go forward with more marketing. My guess is the new website "look" should be done for Sept/October. So let's do our best with this month and reconvene when the website is done. I look forward to the reports and understanding more fully. Also I am in need of SEO services so will go back to some of my past people and wonder if you do this as well? Thanks Danny!"

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    Stat Request: April & May 
    Notes | 2015-05-28 | Danny | #32704 |

    Sent this to dr:

    April (started midway in month)
    54,147 “impressions”
    364 “clicks”
    avg positioning: 2.1

    May (as of the 27th):
    94,974 “impressions”
    710 “clicks”
    avg positioning 2.8


    Leave a Comment:




    Adword Adjustment closed
    Tasks | 2015-04-22 | Danny | #31180 |

    Current Ad is for her Rosadale office (416.964.9070)

    Dr request to add her Runnymeade office ph to it (416.763.2000)

    she has a total of 3 domains. 1 main for both which is archerdental.ca that you are doing and currently the Rosedale ph is how you have it. She just wants to add the other ph from Runnymeade to it.

    i originally thought she wanted to turn on/off certain days for certain locations but this was clarified. let me know if its not clear. thx


    2015-05-06 | sean.f
    Explained the one phone per campaign is possible only

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    Adwords closed
    Tasks | 2015-04-16 | Danny | #30954 |

    Please setup, if possible top 3.
    “best toronto dentist”
    “toronto dentist”
    and any other you deem necessary to get results within the allocated budget “dental implants, cosmetic dentist, etc.”?

    she also asks if we need her to have her developer write-up better quality content for each of the campaign’s landing page. let me know.

    Please pause her current Adword account when ours is setup:
    Archer.dental2@gmail.com
    Torontodentist321


    2015-04-17 | danny.n
    emailed dr Adword Activation email.
    2015-04-17 | sean.f
    Campaign activated, their accounts paused. Multiple ads so check the account for details pls.

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    Adwords (New Order) closed
    Tasks | 2015-04-16 | Danny | #30953 |

    $2,000/m


    2015-04-17 | chandra.t
    Charged.
    2015-04-16 | danny.n
    Chan, I have credit card provided via phone.

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    Marketing Conference #2 
    Estimates | 2015-04-16 | Danny | #30952 |

    Dr. provided access to the adword account she is doing. Pointed out a lot of issues with it and showed her the benefits of us managing it vs hers. Dr is very realistic about the purpose of marketing. Wants to dominiate the 1st page. She knows shes not showing high in ad area but high only in Organic so she sees the potential patients she is losing. Dr provided cc over phone to start. dr enjoyed speaking to me and appreciate the information that she learned today.


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    Phone Conf 
    Estimates | 2015-04-16 | Danny | #30945 |

    Finally was able to speak to dr. Originally spoke to justin. Cleared the G+ listing with dr cause she was orig confused what was meant which was that her G+ page was not linked from each of her 3 websites. Dr has good ranking organically for most keywords but not G+. Doing Adwords but not sure how well she’s doing. She will send me her login to review and see how we would benefit her doing it vs her.She’s been doing everything herself. Very good ph call. Will have another ph conf later on today.


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    Initial Contact 
    Leads | 2015-03-23 | Justin | #29879 |

    Dr. Called In – very nice – wants marketing – had a great conversation – asked where we are located – assured her we have clients all over the US & Canada

    1st Page Ranking for Toronto Dentist
    Multiple Social Accounts
    Claims to have 3 Locations only see 2 (Runnymede & Rosedale)

    Went over Adwords – she has done it before but would like to get back into it – told her I can help her dominate her area – told how why she would let us do her adwords as opposed to her doing it herself – went over re-marketing briefly – she had to go see a patient – wants to call me back in 15 minutes – asked me to email her in the mean time and she will call back in 15:

    Why should I go with you?
    What can we do for her?
    How we are different from other companies?

    Will put together a game plan for her.

    Told her I will like to contact her instead because with the questions she wants to know along with the research, 15 minutes will not be thorough & professional – she really liked my way of thinking and appreciated that approach a lot more as oppose to 15 minute analysis of her area – gives her more confidence in our company

    We are the first company she has contacted and has others to contact but she said we are the first for a reason.

    1st Page for Toronto Dentist
    2nd page for Rosedale Dentist
    1st Page Runnymede Dentist


    2015-04-16 | justin.n
    How about in an hour or so. Do you have a 1-800 # and I can call you when I am at my computer. Regards, Dr. Natalie Archer Http://www.archerdental.ca Advancing Dental Care in Our Changing World
    2015-04-16 | justin.n
    Hi Danny, Are you able to ring me 416.964.9070
    2015-04-16 | justin.n
    Let's see if we can connect tomorrow morning pehaps?
    2015-04-10 | justin.n
    Hi Danny, I would be interested in speaking with you re your email and proposal. Thank you. Regards, Dr. Natalie Archer
    2015-04-10 | justin.n
    Perhaps we can connect this weekend? Regards, Dr. Natalie Archer
    2015-04-07 | justin.n
    Sent April 2nd - "Will touch base soon- thanks for the follow up!"
    2015-04-02 | justin.n
    Emailed after called (Below)
    2015-04-02 | justin.n
    Spoke with front at Downtown Location - immediately asked me to send her an email after i introduced who I was and why I was calling
    2015-03-30 | justin.n
    LM
    2015-03-24 | justin.n
    Happy to touch base. I am concerned though as your earlier email outlined I had no google page.. I can confirm this is incorrect... I spoke with google this morning. Kindly provide a rough estimate for each of the various aspects and in particular to be in the top three ads. thank you very much.
    2015-03-24 | justin.n
    Monday at RunnyMede 416-763-2000 - at downtown location other days - 416-964-9070
    2015-03-23 | justin.n
    Hi Justin, Thanks for this and speaking with me today. ‎Just on my way home and a couple of quick thoughts to respond in brief: The key words or ad words would be Best dentist toronto Toronto dentist *Other luring words that people search- you would have this list. I need someone to understand the Toronto market and the dental search word market* this is where I hope you can surf reports and advise here on most popular searches and best words to search for finding a dentist. I do have a google plus page for Archer Dental. Can you please confirm you see this... and yes we need to be on the map and have amazing reviews. Is this not found now? This concerned me. Getting higher ranking for yelp for both ‎my offices would be great. If you search "the junction dentist" Runnymede comes up first but our Rosedale depite having many reviews are filtered. Is this something you can assist for. I feel my starting position is already very good ie organically on the first page of google. So what I would be interested is having the first or top 3 ADS for best dentist toronto or Toronto dentist (especially when people use the map). For this I ask what the quote is. I have placed Google ad words before and paid google directly. I would need to understand what the ROI difference would be here by hiring you to do so. Looking forward to hearing from you and thank you.

    Leave a Comment:




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    Ordered: 2015-04-16
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    Estimates | 2015-07-09 | Danny | Marketing Increase Sent

    Google Adword (increase)


    Initial: Payments of
    Monthly: $4,000


    x increase from $2,000 to $4,000 per month.

    Regular Price:

    Initial: Payments of
    Monthly:


    Regular Price:

    Initial: Payments of
    Monthly:

    COMMENTS:

    2015-07-13 | danny.n
    responded and quoted dr. for SEO 1, 3, 5. Gave her a link to our SEO info page along with the PPC vs SEO page. Advised dr to simply let us know when she'd like to pause and reactivate.
    2015-07-13 | danny.n
    "Hi Danny, With the American conversion, $2455.28 is currently what I am paying and this is alot. I really feel patients find me "organically" and do their research on what kind of dentist, dental office this they are seeking. I have been googling " best dentist in Toronto" and clove dental and another one tend to pop up- honestly if other people choose these clinics over ours base don their websites I think that is crazy... So I would really like detailed reports since our beginning to truly understand the numbers and want to also try going August without your services. We can see how it goes for September onwards and I agree, once our new website with video etc are up then I can go forward with more marketing. My guess is the new website "look" should be done for Sept/October. So let's do our best with this month and reconvene when the website is done. I look forward to the reports and understanding more fully. Also I am in need of SEO services so will go back to some of my past people and wonder if you do this as well? Thanks Danny!"
    Estimates | 2015-04-16 | Danny | Marketing Conference #2 Ordered

    Adwords


    Initial: Payments of $0
    Monthly: $2,000


    x Top 3 with 5 keywords

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    Monthly:


    Regular Price:

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    Monthly:

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    Estimates | 2015-04-16 | Danny | Phone Conf Sent

    Google Adwords


    Initial: Payments of
    Monthly: $2,000/m


    x

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    Initial: Payments of
    Monthly:


    Regular Price:

    Initial: Payments of
    Monthly:

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    Leads | 2015-03-23 | Justin | Initial Contact


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    Monthly:


    x

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    2015-04-16 | justin.n
    How about in an hour or so. Do you have a 1-800 # and I can call you when I am at my computer. Regards, Dr. Natalie Archer Http://www.archerdental.ca Advancing Dental Care in Our Changing World
    2015-04-16 | justin.n
    Hi Danny, Are you able to ring me 416.964.9070
    2015-04-16 | justin.n
    Let's see if we can connect tomorrow morning pehaps?
    2015-04-10 | justin.n
    Hi Danny, I would be interested in speaking with you re your email and proposal. Thank you. Regards, Dr. Natalie Archer
    2015-04-10 | justin.n
    Perhaps we can connect this weekend? Regards, Dr. Natalie Archer
    2015-04-07 | justin.n
    Sent April 2nd - "Will touch base soon- thanks for the follow up!"
    2015-04-02 | justin.n
    Emailed after called (Below)
    2015-04-02 | justin.n
    Spoke with front at Downtown Location - immediately asked me to send her an email after i introduced who I was and why I was calling
    2015-03-30 | justin.n
    LM
    2015-03-24 | justin.n
    Happy to touch base. I am concerned though as your earlier email outlined I had no google page.. I can confirm this is incorrect... I spoke with google this morning. Kindly provide a rough estimate for each of the various aspects and in particular to be in the top three ads. thank you very much.
    2015-03-24 | justin.n
    Monday at RunnyMede 416-763-2000 - at downtown location other days - 416-964-9070
    2015-03-23 | justin.n
    Hi Justin, Thanks for this and speaking with me today. ‎Just on my way home and a couple of quick thoughts to respond in brief: The key words or ad words would be Best dentist toronto Toronto dentist *Other luring words that people search- you would have this list. I need someone to understand the Toronto market and the dental search word market* this is where I hope you can surf reports and advise here on most popular searches and best words to search for finding a dentist. I do have a google plus page for Archer Dental. Can you please confirm you see this... and yes we need to be on the map and have amazing reviews. Is this not found now? This concerned me. Getting higher ranking for yelp for both ‎my offices would be great. If you search "the junction dentist" Runnymede comes up first but our Rosedale depite having many reviews are filtered. Is this something you can assist for. I feel my starting position is already very good ie organically on the first page of google. So what I would be interested is having the first or top 3 ADS for best dentist toronto or Toronto dentist (especially when people use the map). For this I ask what the quote is. I have placed Google ad words before and paid google directly. I would need to understand what the ROI difference would be here by hiring you to do so. Looking forward to hearing from you and thank you.