2016-10-27 | catherine.c
website & DB saved. removed from MWP. 2016-10-19 | catherine.c
gateway issues. managed WP sites not loading. Paxton looking into it. Waiting to save DB & remove from managed WP.
Lynn called and said Dr. Jones has not been with the practice for quite some time, and they did not know they were still paying for this account and are canceling.
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Past Due
Accounting | 2016-08-17
| Chandra
| #57427
|
Email past due $107 for web.
2016-10-06 | chandra.t
Lynn called regarding monthly charges still being debited from their card as they thought they had cancelled (Dr. Jones has not been with their practice for some time she mentioned), explained they could not cancel their account due to the past due balance. Will use that one payment of $107 billed on 9/12/16 towards the past due balance of $107 due 8/12/16 and the account is now current and we can now proceed with the cancellation. Emailed Lynn cancellation confirmation losborne@marshallifestylemedicine.com. 2016-08-30 | chandra.t
Received fax - "Cancel ASAP - Lynn Osborne - Emailed they would have to pay past due balance before proceeding with the cancellation.
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Past Due
Accounting | 2016-06-13
| Chandra
| #53012
|
Email past due $107 for web.
2016-08-04 | chandra.t
Re-ran CC and payment processed, account is current.
Will you please add my new phone number to the main page (top and bottom) as well as my new address to the bottom of the main page? Will you please also add the phone/address along with a map to the contact page?
Phone: 859.287.2515
Address: 2251 War Admiral Way
Lexington, KY 40509
Please also make adjustments to mobile device site and social media sites.
Thank you.
2016-03-11 | catherine.c
no response. closing. 2016-03-08 | catherine.c
Left voicemail. 2016-02-26 | catherine.c
Hello Dr. Kristin Jones,
Your ticket #45875 labeled -Update telephone, address, map- has been been updated.
We did not find social logins under your account except for Facebook. The current password we have is Lexington40504 for Facebook. If you would like us to update your social accounts, please send us the UserID & Passwords for all accounts.
Please refresh your browser when viewing any new changes submitted to your website. If you have any questions regarding this, please submit another ticket labeled -In reference to Ticket #45875- and we will get back to you as soon as possible.
Thank you! 2016-02-26 | catherine.c
address & phone updated on site and mobile. emailed dr. about social logins.
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Past Due
Accounting | 2015-09-14
| Chandra
| #38213
|
Email past due $107 for web.
2015-10-26 | chandra.t
Received check $214 for past due amount, account is current. (check #354) 2015-10-23 | chandra.t
Mike updated CC via phone to start 11/12/15. He had sent a check for Sept and Oct payments (pending).
Can you please move the writing that is below the Marshall Lifestyle Medicine logo to the right of the logo instead? I have already changed this on the Contact Us page, but am unable to edit the homepage.
Can you also please add the same logo and writing to the homepage for my mobile site?
Thanks!
2015-07-30 | rod.l
Ticket has been completed. Closing ticket.
Please also add the updated post below to my social media pages along with the attached logo :
We are excited to announce that Dr. Jones will be joining Marshall Lifestyle Medicine in Lexington this Fall.
Stay posted for updates as we make this transition.
We look forward to serving you in our new location!
2015-08-03 | rod.l
Contacted the Dr. waiting on reply for social media credentials 2015-07-31 | belinda.t
Give her a call to see if she has changed the password since when we log in, we cant get through. 2015-07-31 | rod.l
What should i do with this one? 2015-07-30 | rod.l
Tried using the credentials below but they did not work. Some are missing emails other are missing passwords. 2015-07-29 | belinda.t
Please check the tickets below. If they work, please record in social text box product section. 2015-07-29 | rod.l
Do we have their facebook login? It isn't on our facebook or cp.
Can you please add the following to the homepage and “contact us” page? Also, please incorporate the attached logo with the written statement below.
We are excited to announce that Dr. Jones will be joining the Marshall Lifestyle Medicine group in Hamburg this Fall. As the Director of Aesthetic Medicine, she will continue to offer all of the same quality services and more! Thank you for your patience as we make this transition. We hope that you will come and see what Marshall Lifestyle Medicine has in store for you.
Please check back for updates on location and contact information. We look forward to seeing you soon!
2015-07-29 | rod.l
Ticket has been completed. Closing ticket.
Can you please remove the phone number from the homepage, contact page, etc???
I am moving and switching numbers. I will let you know when the new number is up and running. Thanks.
Kristin Jones
2015-07-22 | rod.l
Ticket has been completed. Closing ticket. 2015-07-22 | rod.l
Note: when changing this back there is an if else statement for the header. Make sure you change both.
First, you can ignore the ticket on the Specials page – it has been fixed.
We would like to take down all our address wherever it is listed on the website and social media while we are in the process of moving and relocating.
– Website – remove address and google maps on the main page and contact page and anywhere else it pops up – you can replace the text with something like “We are in the process of moving! New location details coming soon.”
– Can you double check social media to make sure the address is down. I believe it has been erased from Facebook. Twitter only shows the city, I think, which we just left as Lexington, KY.
– On Google, if I’m not mistaken (and let me know if I am) you cannot leave the address blank, so I had left it for the moment, but if you know how to remove it, please do so and let us know.
If you have any questions, please feel free to call 859-274-0400 or email us at lexingtonfacialplasticsurgery@gmail.com.
Thanks,
Brittney
2015-03-12 | leanne.p
emailed client that she was correct about google+ and doubled check the social media sites. 2015-03-12 | leanne.p
copy height and width when they have a new location (contact us) page
The gift certificate image on the specials page (http://kentuckyfacialplasticsurgery.com/promotions/) isn’t showing up and it’s not letting me view images in the media gallery.
2015-03-05 | chandra.t
Fixed media library, asked to resubmit promo image to add to website.
A week or so ago, we changed logo to a more sharp, less pixely version, but it looks like that only took affect on the main page. Could you please update the other pages to match.
Blog Lookclosed
Tickets | 2015-01-29
| kristinjonesmdtoregister.com
| #27215
|
Would it be possible to change the look of the blog front page? Could we change the highlighted section (in the attached picture) to be heading 5 so it matched the look on the individual blog pages?
Also, is there a way I could have edited this myself? I see a page named “blog”, but it just looks like one of our blog postings when your editing it, but it looks like the blog front page when you preview.
Please email me back at lexingtonfacialplasticsurgery@gmail.com.
Thanks!
Brittney
2015-01-29 | dawn.m
-changed the blog excerpt to h5 styling.
The logo at the top of the page (with the purple face) doesn’t look very sharp. I’ve attached it again to see if we can’t make it appear a bit more crisp and not as pixel-y.
Feel free to email me back at lexingtonfacialplasticsurgery@gmail.com
Brittney
2015-01-26 | leanne.p
received the logo and updated it on the page. emailed client that we have updated the face color to be a deeper purple since the one she sent us was too bright. 2015-01-26 | leanne.p
Emailed Jan 23rd about getting the logo
Sorry if I am doing this incorrectly – I know you aren’t taking email changes, but I am unaware of how to respond to the already open ticket….
Anyway, could you please create a CSS Heading for us and let us know which number it is under? We’d like to use the same Oxygen font, 10.5 in size, with 0.75 spacing between the lines. I have attached a picture of how this looked in Word for me – though I did leave it black so it was easier to see.
Thanks!
If you don’t mind to respond to lexingtonfacialplasticsurgery@gmail.com I’d appreciate it. Thanks again!
I emailed a week or two ago about headings and I think you thought I meant the website headers. I was talking about the CSS font headers that are pre-programmed and I was wondering how many we have and if we had room to add 1 or 2 more presets.
If you can, can you email me back at lexingtonfacialplasticsurgery@gmail.com – that’s my direct email as opposed to the doctor’s email.
Thanks,
Brittney
2015-01-21 | dawn.m
-client responded with a new ticket, closing. 2015-01-20 | dawn.m
From client: Thanks for this information. I'm sorry we haven't responded yet. We have been swamped getting ready for our event this Thursday. I will be contacting you to program one or two more styles in the near future. I just haven't had a chance to play around with the look yet. Just wanted to shoot you an email so you know I got this and haven't forgotten about it. 2015-01-12 | dawn.m
-let brittney know that she can style up to 6 headers (3 are currently in use) just let us know that font color, size etc. Also let her know if she'd like to change the primary email on file to have the dr. email us from the current one and we will update it.
Our site and our control panel pages are throwing a 404 error currently. Came back for a minute and then went away again.
2014-12-22 | dawn.m
-let client know that the issue is possibly with their ISP blocking our IP. Have done all checks on our side and and everything has come back normal.
My testimonial page is not linked to anything. It exists but is not showing up on my homepage . . . can this be fixed? I have patients wanting to leave comments who are unable to do so. . .
1. My Google+ account page is loading with half of the words in “trust your face to a facial plastic surgeon” hidden – Please see attached screen shot. This is occurring on multiple computers/browers. Can we please fix this?
2. My SEO information is not updating when I update my pages i.e. I have added new content to almost every single page on the website over the past few months – none of my SEO information has updated. Can you please update the SEO info on every page?
3. Are there graphics available to me to add to my pages for free? i.e. if I want to add a snowflake or easter basket or whatever else????
4. I would like to change some of the pre-sets on my blog page. Can someone contact me to do this?
Thank you,
Kristin
2015-01-06 | dawn.m
-google+ banner, let dr. know that it is responsive and on google's side and the best way to resolve this issue is not to have text but a plain image instead to avoid anything being cut off no matter the browser size or when google decides to change their format. 2015-01-06 | dawn.m
-let dr. know that we do not provide images however if she would like to download referenced her to bigstock or we can place anything on her blog that she sends over to us. 2015-01-06 | dawn.m
-wanted to add different categories to side of blog instead of months and have the blog feed only display one, the most recent. quoted her $199 for the change. 2014-12-17 | dawn.m
2. removed the meta tags are per client request so search engines pull info form website automatically. 2014-12-17 | dawn.m
-sent email to doctor as well to answer questions 2014-12-16 | dawn.m
-lm for doctor regarding questions.
1. Moved over the text slightly so when the page is re-sized it doesn't cut off text. Google's website is responsive so at some point something will be cut off if the browser is not viewed full screen.
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Email Changeclosed
Tickets | 2014-12-02
| Dawn
| #25361
|
-Client called and requested email on website be changed to: Lexingtonfacialplasticsurgery@gmail.com
Social Mediaclosed
Tickets | 2014-11-19
| Leanne
| #25006
|
Called
-Asked about Social Media sites and why they do not have the same name
-Wants to add another admin to FB but FB not allowing it
2014-11-25 | dawn.m
-changed Facebook password to Lexington40504 2014-11-20 | dawn.m
-added Lexingtonfacialplasticsurgery@gmail.com as a manger to google+ 2014-11-20 | dawn.m
-changed twitter name to https://twitter.com/LexingtonFace waiting for approval
-let her know it is a one time fee of $199 to change google plus ownership to another domain.
-issue logging into facebook
– Dr contacted me over the weekend stating that her 1st 50% ($1,499 of $2,999) was billed twice last week. Dr was not upset but told me she had put a hold on her credit card.
– It is ironic because dr was adamant to include on the contract prior to signing cause there was no clear mention on 1st page of contract which I had to put in the notes.
– Yutis please take a look.
2014-08-18 | chandra.t
Issued refund for duplicate 2nd payment. The second installment for the website is still set up to charge 9/12/14 - will make sure to follow up on that day to see all charges are in order 2014-08-18 | yutis.s
Spoke with Freshbooks and the two invoice profiles appeared to be sent at the same time. The technical team is going to look into it and get back to me with what exactly happened. 2014-08-18 | danny.n
Chandra, please issue a refund for the 2nd payment. I will contact Dr. Jones to let her know that it will go back on her card and once she sees it, to contact her credit card company to remove the charges. Chandra, please make sure the 2nd one is still setup and that on that day you can review and verify that the refund and the merchange dispute is removed correctly. Thanks. 2014-08-18 | danny.n
Yutis reviewed the charges and stated that there was a duplicate profile created. She will look into this further to see how this could have happened.
kentuckyfacialplasticsurgery.com – Main
Aliases:
KentuckyFaceLift.com
LexingtonFacialPlasticSurgery.com
KristinJonesMD.com
2014-08-18 | danny.n
thank you Dawn! I've emailed Dr. Jones to confirm completion. 2014-08-18 | dawn.m
Hello,
The registrant name/company name on all 4 of her domains has been updated. 2014-08-18 | danny.n
Hi Dawn,
Dr requested for legal purpose in accordance to her state's business bureau. Please update the registrar with her name & business practice name: "Lexington Facial Plastic Surgery, PLLC" - you can leave the support email as us but all other update. Let me know when done please so I can confirm with dr. Thanks! 2014-08-15 | dawn.m
Puchased all domains.
2014-10-07 | dawn.m
-approved dr. to add "view beauty transformations"to flash when she has before and after ready. 2014-08-19 | dawn.m
I wouldn't mind also having a splash of darker purple on the website but I don't want it to feel too heavy or dark.
Just to give you an idea, I am planning to decorate my office in mostly white and light grey with purple and silver accents.
Trust Your Face to a Facial Plastic Surgeon 2014-08-13 | danny.n
Dr will email ME domain names she wants to register and assign as the main. Dr is aware that we will register up to 3, any additional ones are $20/year. I will update the CP after i get her email. 2014-08-13 | dawn.m
-links modern clean, open, large images, very clean, light, black/white with minor touch of light purple.
-likes 90210dentalgroup.com and peoriaorthodontist.com - like the different headers for peoria but wants a light website
-logo in process will send me updated one when compled.
– Custom from Scratch
– Email Dr Questionnaire
– Dr stated she has a few sites she wants to show us as reference
– Dr is a cosmetic surgeon, she is very nice.
– Office opens on OCT 1st. in Lexington, KY
– Needs to register a domain
– I don’t have office info yet cause office is open in Oct. She will provide when available.
– Mobile: dr stated she MAY want a section of the header with simple image transitioning.
2014-08-13 | danny.n
Dr added BLOG. Will need to auto-post to Facebook. Talk to Belinda (verified w/ Belinda that is shouldn't be an issue)
2014-10-23 | dawn.m
-Danny, please confirm that client gets goolge+, icon was not checked. Thanks 2014-10-13 | dawn.m
-Danny, please confirm the social accounts for this clinent. Only FB is activated but client mentioned she gets all accounts.
Thank you. 2014-08-13 | danny.n
blog added: $300 (1-time fee) 2014-08-12 | yutis.s
charged 2014-08-12 | danny.n
Yutis, please talk to me regarding Monthly if it doesn't make senses. Thanks.
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MILESTONES
Website Backup:
Introduction:
Questionnaire:
Concept:
Approved:
Developed:
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Analytics Applied:
Review:
DC is Ready:
DC is Live:
Cancelled
website & DB saved. removed from MWP.
2016-10-19 | catherine.c
gateway issues. managed WP sites not loading. Paxton looking into it. Waiting to save DB & remove from managed WP.
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