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Gym-Spa // Spa Side

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    Profile ID: 100587




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    Start Cancellation







    Pause Charges closed
    Task: Accounting | 2017-07-11 | Danny | #79281 |

    please pause monthly for this account only. He has other accounts with us which will stay active.

    2017-07-11 | chandra.t
    Doctor paid past due balance through Freshbooks portal.
    2017-07-11 | chandra.t
    Stopped pending charges, informed Dr. Toturgal he must pay the past due balance in order to close out the account.

    Leave a Comment:

    Take Site Down – Save a Backup closed
    Task: Website | 2017-07-11 | Danny | #79279 |

    Dr. is closing the office for about a year but will want to get site back up later on. Request to save a copy in the future to get it back up.

    Did tell dr if its a few months, we can waive it the fee that way we can preserve the history. dr stated that he understands the history will be lost and is ok with it.

    Very nice and appreciative. Please take down temporarily until dr notifies us in the future.

    2018-01-30 | chandra.t
    Removed from StatusCake.
    2017-08-04 | catherine.c
    site in dropbox > _cancelled sites

    Leave a Comment:

    Request to Contact – Take Site Down 
    Notes | 2017-07-11 | Danny | #79278 |

    Hi I have a website with Optimized 360 right now www.gym-spa.com  but we have closed the practice and moved. We would like to reopen the practice in the future but not sure when. We would love to save the work done to the website already for re-use in the future. However, would like to cancel our ongoing payments for the time being. Please call or email me. Thanks. David

    Leave a Comment:

    Backup Sites closed
    Task: Website | 2017-03-30 | Belinda | #72543 |

    Client has three websites in the VPS:

    gym-spa.com/sport
    gym-spa.com/spa
    gym-spa.com/mobile

    Please backup wp-content and DB/xml. Upload to dropbox > websites > _cancelled

    Delete the installs from CPanel when done.

    2017-03-30 | rod.l
    Zip Uploaded.

    Leave a Comment:

    Mobile redirect not working closed
    Task: Website | 2016-07-25 | Sean | #55724 |

    If you go to this site via an iphone
    http://optimized360.com/designed-websites/medical/gym-spa/

    Click on the post image to go to the site, you will see that there is a redirect link that does not work properly. Please fix. Thx

    2016-08-01 | catherine.c
    In VPS, redirect fixed for gym-spa.com/spa & gym-spa.com/sport. Goes to gym-spa.com/mobile.
    2016-08-01 | catherine.c
    mobile site is working. correct url is gym-spa.com/mobile
    Spa: gym-spa.com/mobile/spa-services
    Sport: gym-spa.com/mobile/services-sport

    Sites are in VPS, not managed wordpress.
    2016-07-29 | catherine.c
    Left voicemail for Paxton. Will try to reach him later today.

    Leave a Comment:

    Problems with site and broken links closed
    Complaint Ticket: Website | 2016-04-30 | gym-spa.comspa | #50073 |

    I can’t even edit my site through optimized’s “Edit Website” also the top most links are now going to an error page. My site has been messed up since the server address changes. Please fix, clients have complained and I haven’t been able to use my site to show clients videos.

    2016-05-27 | rod.l
    Ticket has been completed. Closing ticket.
    2016-05-04 | catherine.c
    Thanks Chandra! I'll take a look at the links.
    2016-05-04 | chandra.t
    I reviewed the entire site and updated broken links and images. The ones below I could not locate. Please check.

    page - http://gym-spa.com/spa/genetic-testing/ http://gym-spa.com/wp-content/uploads/2013/11/Nutrition-Telomeres.pdf

    page - http://gym-spa.com/spa/botox/ http://gym-spa.com/wp-content/uploads/2013/10/jpgjonbotox-1024x375.png 625x228

    page - http://gym-spa.com/spa/fillers/ http://gym-spa.com/wp-content/uploads/2013/10/Sandy-Before-Full.jpg http://gym-spa.com/wp-content/uploads/2013/10/Sandy-After-Full.jpg 240x349

    page - http://gym-spa.com/spa/dermapen/ http://gym-spa.com/wp-content/uploads/2013/11/Dermapen-Patient-Information-Handout.pdf

    page - http://gym-spa.com/spa/latisse/ http://gym-spa.com/wp-content/uploads/2013/12/img_patient_amy_eyes_sm.png 350x207 http://gym-spa.com/wp-content/uploads/2013/12/img_patient_kelly_eyes_sm.png 350x207 http://gym-spa.com/wp-content/uploads/2013/12/img_patient_two_eyes_sm.png 350x207 http://gym-spa.com/wp-content/uploads/2013/12/img_patient_progression_eyes_sm.png 350x59

    page - http://gym-spa.com/spa/micronutrient-testing/ http://gym-spa.com/wp-content/uploads/2014/01/0e2746761_1388156993_305-features-benefits1013-pdf.pdf http://gym-spa.com/wp-content/uploads/2014/01/0e2008063_document-306-prescription-depletions.pdf http://gym-spa.com/wp-content/uploads/2014/01/nutrient-deficiency-consequences.pdf

    page - http://gym-spa.com/spa/micro-nutritional-testing/ http://gym-spa.com/wp-content/uploads/2014/01/0e2746761_1388156993_305-features-benefits1013-pdf.pdf http://gym-spa.com/wp-content/uploads/2014/01/0e2008063_document-306-prescription-depletions.pdf http://gym-spa.com/wp-content/uploads/2014/01/nutrient-deficiency-consequences.pdf

    page - http://gym-spa.com/spa/prp-growth-factor-hair-regeneration/ http://gym-spa.com/wp-content/uploads/2014/01/beforeafterprp-156x300.png 156X300

    http://gym-spa.com/wp-content/uploads/2013/10/jpgjonbotox-1024x375.png
    2016-05-03 | catherine.c
    Closing.
    2016-05-03 | catherine.c
    Hello Dr. David Toturgul,

    Your ticket #50073 labeled -Problems with site and broken links- has been been updated.

    We have checked your Edit Website link and it is workings properly. I have changed the password for https://360controlpanel.com/ so that I was able to check the links for your account. Please use the following information to log in and reset the password if you would like.

    ID: gym-spa.com@optimized360.net PWD: gymspa123

    Thank you!

    Leave a Comment:

    change A record 
    Notes | 2016-04-12 | Catherine C. | #48778 |

    We apologize, please adjust the A record for the website to 166.62.39.134 and the website should be right back up.

    Left voicemail for doctor.

    2016-04-12 | catherine.c
    See https://360controlpanel.com/2015-cp?id=100306.

    Leave a Comment:

    phone & email changes closed
    Ticket: Website | 2016-02-18 | Catherine C. | #45497 |

    Some of the changes I wanted:
    –Delete the 3 lines gray menu button on the left and all those links.
    –Make the font the same for both Medical Spa Services and the rest of the links
    –Delete the “About Us”
    –Delete the “Contact Us”
    –Add “Shop Now” (have this open a new window to the page www.shopgymspa.com )
    — Add view full website link at bottom of red links

    2016-02-22 | catherine.c
    Ticket has been completed. Closing ticket.
    2016-02-18 | catherine.c
    only have same links in red buttons in grayed out menu at top left.

    Leave a Comment:

    Ticket previously submitted closed
    Ticket: Website | 2016-02-12 | gym-spa.comspa | #45150 |

    I submitted a ticket on Jan 3rd for website edit, however, have not been contacted, nor any edits done to my website. Please follow up, thank you.

    2016-02-15 | jan.w
    This is a follow-up from the previous ticket in regards to editing the landing page. I have made the following changes to the landing page, closing ticket.

    Leave a Comment:

    Additional Attachment closed
    Ticket: Website | 2016-01-03 | gym-spa.comspa | #43140 |

    Also, I forgot, the link to the store website is shopgymspa.com

    2016-02-15 | jan.w
    This is a continuation from the previous ticket. I have made the following changes to the landing page, closing ticket.

    Leave a Comment:

    Editing the Landing Page. closed
    Ticket: Website | 2016-01-03 | gym-spa.comspa | #43138 |

    I have a third site (our store page) that I need incorporated into the landing page. I need the following work done:
    1. Move the current links (Sports Medicine and the Medical Spa) over to the left half… place them one on top of the other (the Medical Spa should be on top).
    2. Capitalize the red line in the Sports Medicine section (I don’t know why they are not matching right now).
    3. Add “CENTERS” after “MEDICAL REJUVENATION” for the medical headline text.
    4. On the right have create a link for “SHOP OUR STORE” and use a shopping bag image like the one I’ve uploaded to place the text into.
    5. You can feel free to place the Medical Center Links in a black bubble/circle/box so they are easy to tell that they are links as well.
    6. Also, on the home page for the Sports Medicine site, the link to the Medical Spa site is the incorrect link, so it does not forward to the Med Spa site.

    Thank you!!

    2016-02-15 | jan.w
    I have made the following changes to the landing page, closing ticket.
    2016-02-11 | jan.w
    I emailed Dr. Toturgul in order to get the FTP credentials to access the landing page, currently waiting for response.

    Leave a Comment:

    Email Suspended (Constant Contacts) closed
    Ticket: Technical | 2015-11-30 | Tri L | #41715 |

    gym-spa.com@optimized360.net

    Email bounced back from constant contact blast email- reason: email suspended

    Please advise- update or remove

    Leave a Comment:

    Monthly Fee Increase Update 
    Accounting | 2015-08-04 | Chandra | #36526 |

    Adjusted monthly fee –
    $20 > $29 for mobile

    Leave a Comment:

    FTP – Robot closed
    Task: Website | 2015-06-23 | Justin | #34238 |

    Can you please log onto FTP and add the following lines to the end of the robots.txt file:

    User-agent: ia_archiver
    Disallow: /

    Important for you to FLUSH CACHE in wordpress after the changes have been made.

    2015-06-29 | justin.n
    Ticket has been completed. Closing ticket.

    Leave a Comment:

    Remove Legal Notices closed
    Tasks | 2015-04-23 | Justin | #31332 |

    Remove anything that says “legal notices” any links and/or pages throughout website.

    2015-06-11 | justin.n
    Ticket has been completed. Closing ticket.

    Leave a Comment:

    Incorrect Video Placement closed
    Tickets | 2015-03-13 | gym-spa.comspa | #28933 |

    I submitted a previous ticket to correct the fact that video was not showing up on the page: http://gym-spa.com/spa/cellulite-loose-skin-treatment/ but the video was placed in the incorrect place (I could have done that myself!).
    It should be placed in the dedicated section below the left menu (i.e. as in the page here: http://gym-spa.com/spa/alma-accent-xl-facelift/

    Thank you

    2015-04-10 | leanne.p
    Sorry the domain has been updated. It is spa.gym-spa.com
    2015-04-09 | developerbrijesh
    Both of links http://gym-spa.com/spa/alma-accent-xl-facelift/ and http://gym-spa.com/spa/cellulite-loose-skin-treatment/ are generating 404 page not found error. please update the correct link which you want to show for the example then i can understand batter and can make changes according to requirement.
    2015-04-09 | leanne.p
    everything should be update and working now. if this edit can be completed now, that would be great. thank you!
    2015-03-18 | developerbrijesh
    I tried it again with SFTP and FTP type connection not connection at my end please create a new FTP and provide.
    2015-03-17 | leanne.p
    it worked on our end. the host is just the IP address: ftp://208.109.104.214 Username: ftp100306 Password: Aps!boba13
    2015-03-17 | developerbrijesh
    this ftp is not connecting please also check at your end.
    2015-03-16 | leanne.p
    Host: 208.109.104.214 Username: ftp100306 Password: Aps!boba13
    2015-03-14 | developerbrijesh
    Please provide correct FTP detail. This is working but not the FTP of http://gym-spa.com/ site.
    2015-03-13 | leanne.p
    Add the video from the sidebar of the page http://gym-spa.com/spa/alma-accent-xl-facelift/ and copy it to the side bar under the menu options to the page http://gym-spa.com/spa/cellulite-loose-skin-treatment/ Have the phrase under it "Learn more about Cellulite and Loose Skin Treatment"

    Leave a Comment:

    Video Does Not Appear closed
    Tickets | 2015-03-13 | gym-spa.comspa | #28931 |

    The video does not appear for the page:
    http://gym-spa.com/spa/cellulite-loose-skin-treatment/

    Leave a Comment:

    Mobile Website Deletions closed
    Tickets | 2015-03-13 | gym-spa.comspa | #28916 |

    Under Medical Spa Services:
    Please delete “ClearLift Laser” and instead add “Skin Tightening Laser without downtime”
    Also delete “Adrenal Fatigue Therapy”

    Under Arthritis Center:
    Delete “Preferred Services”

    Under Contact Us:
    Update Hours to: MWF 9am-7pm and Saturday 10am- 2pm
    Closed Tues, Thurs, Sunday

    Thank you

    Leave a Comment:

    Error on Landing Page closed
    Tickets | 2015-03-13 | gym-spa.comspa | #28915 |

    Our customers brought to our attention the spelling error on our landing page. It should be PRP and not PHP (under the Sports Medicine listing). I also looked through our communications when setting up the landing page, and I had consistently used the correct ‘PRP’ spelling. Thanks

    2015-03-19 | leanne.p
    on filezilla, enter the site manager. Host is 208.109.104.214 Protocol is FTP Encryption is 'Only use Plain FTP (insecure)' Logon type is Ask for Password User is developer100306 Password is developer
    2015-03-18 | developerbrijesh
    what is 'plesk' please give correct ftp who works.
    2015-03-18 | leanne.p
    It is located in plesk and I was informed you should be able to login from your end.
    2015-03-18 | developerbrijesh
    I tried it again with SFTP and FTP type connection not connection at my end please create a new FTP and provide
    2015-03-17 | developerbrijesh
    this ftp is not connecting please also check at your end.
    2015-03-16 | leanne.p
    Host: 208.109.104.214 Username: ftp100306 Password: Aps!boba13
    2015-03-14 | developerbrijesh
    Please provide correct FTP detail. This is working but not the FTP of http://gym-spa.com/ site.
    2015-03-13 | leanne.p
    http://gym-spa.com/ when you enter their website, the phrase "regenerative & PHP therapies" needs to be changed to "REGENERATIVE AND PRP THERAPIES" change PHP to PRP please. thank you!

    Leave a Comment:

    Help Logging in closed
    Tasks | 2015-01-19 | Dawn | #26842 |

    Dr. needs help re-setting password

    2015-01-19 | dawn.m
    -dr. replied back that he figured it out

    Leave a Comment:

    Regarding Previous Edit – via Email closed
    Tickets | 2014-09-16 | Chandra | #23556 |

    Thanks, that’s all good. Except #3…. there still is a major delay for the background to initially load when you go to the web page. It doesn’t happen at all with the spa website, but still happens for the sports site. Everything loads incrementally as well, all the buttons load one after another and then the background at the end…. must be something with the coding. It never did this before the background images were changed.

    2014-09-16 | sandie.v
    Re-coded scripts: used Meta Slider for flash and added buttons via php (instead of relying on Theme Options). Checked on different browser and it loads A LOT quicker

    Leave a Comment:

    Edits From Dr. by Email closed
    Tickets | 2014-09-08 | Belinda | #23373 |

    Images located in client folder ‘edit_9814’

    1.)) I am using a 17″ laptop, and for some reason the headers come right to edge of our logo (it happens with Chrome not with IE)… it doesn’t happen on any other size laptop or if the window is not maximized. I’ve enclosed a pic.

    2.)) For some reason the logo is off-center on the landing page… I’ve attached an outline for the landing page… I think it would be easier if it said “choose site” and outline the 2 sites or place them in a box. This way people will know to click on them. You can just clean up what I did too that’s okay. I attached a plain logo for Gym Spa as well… you can use the one you already used or this plain one, whatever you think looks better aesthetically.

    3.)) For some reason the Sports Website background takes FOREVER to load…. I don’t know what is wrong with the coding, if you could look at that (or pass it off to whoever is working on that).

    4.)) Is it possible to create the left sided menu structure for About Us ( I plan on making buttons for membership, location, etc like the other headers have). It’ll make the site easier to navigate.

    2014-09-11 | sandie.v
    1) added padding to right of logo so it will not overlap when website is readjust. sent screen shot 2) centered logo, added "choose site" text 3) changed speed of slideshow images from 6 to 3 seconds (just like Spa) 4) Added left menu sidebar to About Us page. Labeled menu "About Us"
    2014-09-08 | belinda.t
    For #4, if you cannot complete, please let Belinda know. She will take care of it.

    Leave a Comment:

    Edits From Dr. by Email closed
    Tickets | 2014-08-18 | Belinda | #22844 |

    For the new site
    I have our product photos, so for the SHOP picture link on the bottom, if you could make the background with a portion of the product photo I attached. (Feel free to just use the skincare bottles portion of the image. I just added the supplements as well just in case).

    (image in client folder labeled today’s date). This website is located within the gym-spa.com’s main site, FTP should be credentials from the MAIN account.

    2014-08-20 | sandie.v
    Replaced the SHop Now button with the image Dr. provided

    Leave a Comment:

    Additional Charge $500 
    Accounting | 2014-07-16 | Belinda | #22048 |

    Client approved of design but would like to make changes. Belinda quoted and client approved email marked 7/16/14.

    Leave a Comment:

    Please Charge $500 closed
    Tasks | 2014-07-16 | Belinda | #22047 |

    Completed the design, but doctor would like to make changes to it. Quoted by Belinda and client approved, email marked 7/16/14.

    2014-07-16 | yutis.s
    Charged $500 for Re-Design & Coding

    Leave a Comment:

    Design Element & Codes 
    Sales | 2014-07-09 | Danny | #21812 |

    $300 – additional design elements & codings from prior charge

    2014-07-09 | danny.n
    charged on May 13th already.

    Leave a Comment:

    Additional Charge closed
    Tasks | 2014-07-09 | Belinda | #21811 |

    This was charged in May already.

    2014-07-09 | chandra.t
    Credited transaction, client charged 05/13/14 already
    2014-07-09 | chandra.t
    Charged $300 for additional design
    2014-07-09 | danny.n
    approved via email sent to Belinda. added features during project development.

    Leave a Comment:

    Related Account 
    Notes | 2014-06-30 | Belinda | #21613 |

    Account has been created with the same domain as the original however dr wanted a second portion of the site to be separate.

    main site: gym-spa.com
    second site: gym-spa.com/spa

    Leave a Comment:

  • Domain Information
    Client Registrar
    Hosts Email
    Alias Info
    Registrar Info

    Milestones
    .360temp.com

    Intro & Gallery URL:
    Site Sucker & 301s:
    Site Username (subdomain):
    Map Domain in Pagely/WP:
    Customizer:
    Additional Pages:
    Review:
    Tutorial:
    Website is Ready:

    Cancelled
    301:
    Other Products:
    Status Cake:
    Live Online:
    Analytics Setup:
    Jetpack Stats Setup:
    Analytics ID:
    Google Account

    Analytics by Client

    Shared Dropbox
    Custom Content
    Please submit a task to create content.
    ADDITIONAL EMAIL TO:

    ADDITIONAL EMAIL TO:

    ADDITIONAL EMAIL TO:

  • FTP / Logins
    Website Location:
    Godaddy / 360 Sites
    Subdomain
    FTP USER

    FTP PW

    Shared Dropbox
    Domain Information
    Exclusivity
    Ownership
    Client Registrar
    Hosts Email
    Website Hacked
    Hacked on:
    Resolved?


    Alias Info
    Registrar Login
    Milestones
    Introduction: 2016-09-19
    Questionnaire: 2000-01-01
    Site Download/Site Sucker:
    Temporary Site: 2000-01-01
    Concept:
    Approved: 2000-01-01
    Add to Upwork
    Add Developer to Temp Site
    Review: 2000-01-01
    Design # and Download:
    Image Optim:
    Website is Ready: checked
    Cancelled
    Sitemap, Submissions, 301:
    Update Other Products:
    Status Cake: 2000-11-02
    Live Online: 2000-01-01
    Analytics Setup: 2000-01-01
    Analytics Report or Jetpack Setup: 2000-01-01
    Analytics ID:
    Google Account

    Analytics by Client
    Custom Content
    Ordered Topics: (please submit a separate ticket)
    ADDITIONAL EMAIL TO:


    Additional Recipients:




    Previous Concepts:
    Additional Recipients:

    Message for Client:

    Task for Developers:




    Add new milestone to Upwork.com Add new milestone to Upwork.com
    Add Developer to Temp Site: 360developers 360developers103259
    ADDITIONAL EMAIL TO:



    ADDITIONAL EMAIL TO:

  • MILESTONES
    Website Backup:
    Introduction:
    Questionnaire:
    Concept:
    Approved:
    Developed:
    Sitemap, Submissions, 301:
    Check Other Products:
    Analytics Applied:
    Review:
    DC is Ready:
    DC is Live:
    Cancelled
    Previous Design #

    Previous Site Removed:
    Previous Location:
    Previous Subdomain:
    Godaddy / 360 Sites / 360 Temp

    Previous FTP USER

    Previous FTP PW

    ADDITIONAL EMAIL TO:



    Additional Recipients:
    Attach File(s):


    Previous Concepts:
    Additional Recipients:

    Message for Client:


    Task for Developers:


    Add new milestone to Upwork.com Add new milestone to Upwork.com
    Add Developer to Temp Site: 360developers 360developers103259

    ADDITIONAL EMAIL TO:



    ADDITIONAL EMAIL TO:



  • Video Information
    Added to vendor DB
    Checked for alias
    Placed on site
    Declined (note reason why)
    Cancelled

    COMPANY
    Media Med
    Media Med Integrated
    3D4 Dental
    Optio: register w/client info
    Swarm
  • Facebook
    Account Access:
    Active
    Cancelled
    Google Plus
    Account Access: PIN: F/U: URL: Active
    Cancelled
    Twitter
    Twitter
    Active
    Cancelled

    ADDITIONAL EMAIL TO:



    ADDITIONAL EMAIL TO:




    Facebook
    Google
    Twitter
  • Blog Schedule
    Monthly
    None

    Notes

    After submitting the form, copy + paste the EDIT SUBMISSION URL on the thank you page here:



    Need topics? See a list of topics here.

    Initial Blog DQ
    Social Media Access

    Facebook

    Account Access:
    Active
    Cancelled

    Google Plus

    Account Access:

    PIN:
    F/U:
    URL:
    Active
    Cancelled

    Twitter

    Twitter


    Active
    Cancelled

  • Logo Milestones
    Intro:
    Concept:
    Approval:
    Sent Files:
    File URL: Decline to Use (note reason why):
    Cancelled

    ADDITIONAL EMAIL TO:





    Additional Recipients:



    Previous Concepts:
    Additional Recipients:

    Message for Client:
    Instructions to Place on Website (ticket)
  • Username: Password:
    Reviewed:
    Placed on Website:
    Cancelled

    Send Email Confirmation

    ADDITIONAL EMAIL TO:

    Reviewed:
    Active:
    Cancelled

    Send Email Confirmation

    ADDITIONAL EMAIL TO:

    CSR: Pagely Ticket Created:
    Domain Mapping: DB Search & Replace:
    Active/Completed:
    Cancelled

    Send Email Confirmation

    ADDITIONAL EMAIL TO:

  • Email
    HIPAA
    Regular Email

    Active
    Cancelled

    Inboxes Created:
  • BRC - Reputation Management
    Pending
    Active
    Placed on Site
    Cancelled

  • Marketing




    STEPS
    Ordered:
    Account:
    Waiting for Live Website
    Ad Setup
    Test Ad
    Active
    Paused
    Cancelled
    SEARCH ENGINES
    Adwords
    Yahoo/Bing
    Remarketing
    Display (generic)
    Video
    Mobile
    Other Campaigns (see notes)
    SEO
    Pending
    Monitored by oDesk
    Paused
    Cancelled

    KEYWORDS

  • ORDERED/PAID
    Template



    Website
    2000-01-01

    Mobile
    Fluid Responsive


    Videos


    Marketing


    Reputation


    Facebook


    Google Plus


    Blog


    SEO


    Logo


    SPK

    DC

    Email
    2000-01-01

    HIPAA Form


    SSL Security


    ADApt


    Others
    checked

    360 Plan