Kenny Williams, DDS

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    Team


    ALERT:

    PRACTICE ADDRESS


    BILLING ADDRESS

    Profile ID: 100534




    Specialty: Sub-Specialty:  Package:  Related: Accounting: Deals:

    DOMAIN INFO


    LATEST NOTES



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    CATEGORY:



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    CATEGORY:




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    CATEGORY:





    Start Cancellation







    Cancel Account closed
    Task: Other | 2016-11-17 | Chandra | #63402 |

    The site is elsewhere. Client never officially canceled but is not responding. Please cancel out the account.


    2017-01-09 | belinda.t
    Cannot connect to FTP. Godaddy says there is an issue.
    2017-01-04 | belinda.t
    Cannot connect to FTP to get files. contacting godaddy.
    2016-11-17 | chandra.t
    Charges stopped.

    Leave a Comment:




    Transfer Domain closed
    Task: Technical | 2016-05-11 | Danny | #51035 |

    Catherine, can you email Krisanne and coordinate with her to transfer the domain out. Let me know when it is officially finalized

    kmcspadden@sesamecommunications.com


    2016-05-16 | danny.n
    ok. Will wait for Tanya to email or call to officially cancel. Client is aware as it was brought to her attention last week.
    2016-05-16 | catherine.c
    transfer out completed.
    2016-05-12 | catherine.c
    Sent code to Krisanne. She will confirm once finalized.
    2016-05-11 | catherine.c
    Emailed Krisanne. Waiting for response.

    Leave a Comment:




    Change A Record closed
    Ticket: Website | 2016-05-11 | Danny | #51026 |

    Please go ahead and update the A-Record to the one below. This is not a cancellation, yet. Client is aware to contact me to confirm cancellation and stop all charges in the future. Also aware to transfer out domain.

    Host Address [A] Records
    Host
    Address

    @ (none)
    54.244.4.250

    www
    54.244.4.250


    2016-05-11 | catherine.c
    A record changed.
    Note: Old A Record - 166.62.109.86

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    Request to Change A Record 
    Notes | 2016-05-11 | Danny | #51024 |

    Tanya sent me copy of what was sent to her to fwd to us to change A-record. I responded back to confirm if she was cancelling if we are doing this.


    2016-05-11 | danny.n
    Tanya confirm that she already has a new website built. Told her that she will still need to contact me once it is finalized so her site doesn't go offline. Also she will need to get the domain transferred out as well.

    Leave a Comment:




    Edit via Email closed
    Ticket: Website | 2015-09-22 | Chandra | #38683 |

    “There is a blurp about Planmeca Promax Xrays on our website, what is that? Who authorized that?”


    2015-09-22 | rod.l
    Ticket has been completed. Closing ticket.
    2015-09-22 | chandra.t
    Please remove page and under featured services on Home page.

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    Phone Number closed
    Ticket: Website | 2015-08-26 | Chandra | #37379 |

    There is a strange phone number on our website, please take it off, it is 619-270-4676. The correct number should be 619-469-4175


    2015-08-28 | rod.l
    Ticket has been completed. Closing ticket.
    2015-08-26 | chandra.t
    Please update inside pages to reflect 619-469-4175 and check throughout the site.

    Leave a Comment:




    Past Due 
    Accounting | 2015-08-17 | Chandra | #37019 |

    Email past due $49 for web.


    2015-12-16 | chandra.t
    Re-ran CC, payment processed and account is current.
    2015-12-15 | chandra.t
    Tanya updated CC via phone, requested to run on 12/16 for past due.

    Leave a Comment:




    FTP – Robot closed
    Task: Website | 2015-06-23 | Justin | #34232 |

    Can you please log onto FTP and add the following lines to the end of the robots.txt file:

    User-agent: ia_archiver
    Disallow: /

    Important for you to FLUSH CACHE in wordpress after the changes have been made.


    2015-06-29 | justin.n
    Ticket has been completed. Closing ticket.

    Leave a Comment:




    Contact Email 
    Notes | 2015-05-21 | Chandra | #32539 |

    Tanya called and requested main contact email to be tanyadwilliams@hotmail.com as doctor cannot access his (kennywilliamsdds@hotmail.com)


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    Email Issues closed
    Tickets | 2015-05-18 | Justin | #32383 |

    Please call Tanya – 858-822-9898

    She wants to set up & re-direct a current email


    2015-05-21 | chandra.t
    Spoke with Tanya - Andrea no longer with them but would like to keep email and forward to newly created email patty@kennywilliamsdds.com.
    2015-05-18 | chandra.t
    LV for Tanya.

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    Remove Legal Notices closed
    Tasks | 2015-04-23 | Justin | #31339 |

    Remove anything that says “legal notices” any links and/or pages throughout website.


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    OM Cancellation 
    Notes | 2015-03-19 | Chandra | #29177 |

    “I’m no longer interested in the online marketing.” Thanks, Tanya – The account has been past due and we paused the account. Cancelled through her email request.


    Leave a Comment:




    Past Due 
    Accounting | 2014-11-10 | Chandra | #24807 |

    Left message with front desk, informed that Desiree was no longer with the company


    2015-03-19 | chandra.t
    Tanya updated CC over phone, paid past due.
    2015-03-18 | chandra.t
    Spoke to Rochelle/LV for Tanya.
    2015-03-06 | chandra.t
    LV
    2014-12-10 | chandra.t
    LM with Andrea, she updated email contact to kennywilliamsdds@hotmail.com
    2014-12-01 | chandra.t
    LV

    Leave a Comment:




    Pause OM closed
    Tasks | 2014-11-10 | Chandra | #24806 |

    Past due, please pause campaign


    2014-11-10 | yutis.s
    Paused om

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    OM Changes closed
    Marketing | 2014-07-24 | Yutis | #22186 |

    Average position too low for a $1000 account. Increased bidding in main keywords (good quality in all of them)


    Leave a Comment:




    Stats closed
    Tasks | 2014-07-24 | Danny | #22185 |

    Stats since it started. I think its been only 30 days. Thx


    2014-07-24 | danny.n
    Stats given to Tanya. Past 27 days since it started. 389 clicks 104,283 impressions Avg position 3.1
    2014-07-24 | yutis.s
    E-mailed Danny Stats

    Leave a Comment:




    Please Send Invoice closed
    Tasks | 2014-07-23 | Justin | #22169 |

    Client wants to see a break down of what they are paying

    desiree@kennywilliamsdds.com


    2014-07-24 | chandra.t
    Emailed Desiree payment schedule

    Leave a Comment:




    Please Contact closed
    Tasks | 2014-07-23 | Chandra | #22158 |

    Desiree had some questions about the website and adding links, please contact 619-469-4175


    2014-07-23 | ha.l@optizign.com
    Showed client how to login to the control panel. She will submit a ticket to update the Social Media icon links
    2014-07-23 | justin.n
    So will you be taking care of this edit? She has links to send over for social & carecredit

    Leave a Comment:




    Activated OM 
    Marketing | 2014-06-27 | Yutis | #21584 |

    2014-06-27 | yutis.s
    10% of budget used for display text campaign

    Leave a Comment:




    Website Approval closed
    Tasks | 2014-06-18 | Sandie | #21300 |

    – approved http://portlandcitydental.com
    – Flash options – see Design notes


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    Design 
    Design | 2014-06-18 | Sandie | #21298 |

    – flash images: happy smiling people that shows a wide range of age and diversities.

    – confirmed – use same content as current website


    Leave a Comment:




    Adword Activation closed
    Tasks | 2014-06-16 | Danny | #21249 |

    Yutis, she officially ordered.
    – We will discuss Adword on Friday. Im just waiting for new design to go live. They are cancelling the site with S21.
    – If she decides to activate it before new site goes live i’ll let you know. Follow up with me on Friday.


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    New Website closed
    Tasks | 2014-06-16 | Danny | #21248 |

    Belinda, they will be cancelling with S21, S21 is aware.
    – We will need to setup a new site for them first and then coordinate to transfer domain, then officially cancel.
    – Selected http://portlandcitydental.com/ – transfer info from old site over to new.
    – update/use our patient ed library please.


    2014-06-27 | dawn.m
    -belinda will be contacting client regarding their emails and domain trasnfer
    2014-06-26 | dawn.m
    Domain is not under s21 godaddy, in clients own registrar
    2014-06-23 | sandie.v
    - Just checked with Frank and the domain is under s21 GODADDY
    2014-06-17 | sandie.v
    - client has registrar (GoDaddy)

    Leave a Comment:




    Charge for Web & Adwords closed
    Tasks | 2014-06-16 | Danny | #21247 |

    Please setup 2 recurring invoices:
    1. $250 per WEEK for Adwords
    2. $49 per MONTH for hosting


    2014-06-16 | chandra.t
    Set up recurring profiles

    Leave a Comment:




    Web Design & Adwords 
    Sales | 2014-06-16 | Danny | #21172 |

    $1,000/m – Adwords – La Mesa, CA
    * $250/week billing
    $0/initial + $49/m – Selected Theme Hosting
    *$49/m billing as usual


    Leave a Comment:




    Follow Up 
    Design | 2014-06-12 | Sandie | #21184 |

    – 6/18/14 – doesn’t have a photo preferences and asked me to pick; I said told her I will select happy smiling people, showing wide range of age and diversity; moving forward

    – 6/17/14 – F/U

    – 6/13/14 – confirmed Tanya likes Portland City Dental; sent her link to Big Stock so she can switch out the photos

    – 6/12/14 – introduce myself; asked for approval of website they liked; sent link to design gallery as well


    Leave a Comment:




    Adwords closed
    Tasks | 2014-06-11 | Danny | #21173 |

    $1,000/m – La Mesa, CA
    – Yutis, please talk to me before starting and charging.


    Leave a Comment:




    Website Makeover/Transfer from S21 closed
    Tasks | 2014-06-11 | Danny | #21171 |

    Belinda: They are cancelling with S21 to switch over to us. They want to go with: http://portlandcitydental.com/
    – We will need to coordinate with Frank as if we are dealing with another company to transfer domain over. S21 is aware that Tanya will be cancelling with them.
    – Please have tanya (wife) review the site before going live.


    Leave a Comment:




    Website Makeover/Transfer from S21 closed
    Tasks | 2014-06-11 | Danny | #21170 |

    Belinda: They are cancelling with S21 to switch over to us. They want to go with: http://portlandcitydental.com/
    – We will need to coordinate with Frank as if we are dealing with another company to transfer domain over. S21 is aware that Tanya will be cancelling with them.
    – Please have tanya (wife) review the site before going live.


    Leave a Comment:




  • Domain Information
    Client Registrar
    Hosts Email
    Alias Info
    Registrar Info

    Milestones
    .360temp.com

    Intro & Gallery URL:
    Site Sucker & 301s:
    Site Username (subdomain):
    Map Domain in Pagely/WP:
    Customizer:
    Additional Pages:
    Review:
    Tutorial:
    Website is Ready:

    Cancelled
    301:
    Other Products:
    Status Cake:
    Live Online:
    Analytics Setup:
    Jetpack Stats Setup:
    Analytics ID:
    Google Account

    Analytics by Client

    Shared Dropbox
    Custom Content
    Please submit a task to create content.
    ADDITIONAL EMAIL TO:

    ADDITIONAL EMAIL TO:

    ADDITIONAL EMAIL TO:

  • FTP / Logins
    Website Location:
    Godaddy / 360 Sites
    Subdomain
    FTP USER

    FTP PW

    Shared Dropbox
    Domain Information
    Exclusivity
    Ownership
    Client Registrar
    Hosts Email
    Website Hacked
    Hacked on:
    Resolved?


    Alias Info
    Registrar Login
    Milestones
    Introduction:
    Questionnaire:
    Site Download/Site Sucker:
    Temporary Site:
    Concept:
    Approved:
    Add to Upwork
    Add Developer to Temp Site
    Review:
    Design # and Download:
    Image Optim:
    Website is Ready: checked
    Cancelled
    Sitemap, Submissions, 301:
    Update Other Products:
    Status Cake: 2000-10-26
    Live Online:
    Analytics Setup: 2000-01-01
    Analytics Report or Jetpack Setup: 2000-01-01
    Analytics ID:
    Google Account

    Analytics by Client
    Custom Content
    Ordered Topics: (please submit a separate ticket)
    ADDITIONAL EMAIL TO:


    Additional Recipients:




    Previous Concepts:
    Additional Recipients:

    Message for Client:

    Task for Developers:




    Add new milestone to Upwork.com Add new milestone to Upwork.com
    Add Developer to Temp Site: 360developers 360developers103259
    ADDITIONAL EMAIL TO:



    ADDITIONAL EMAIL TO:

  • MILESTONES
    Website Backup: 2000-01-01
    Introduction:
    Questionnaire:
    Concept:
    Approved: 2000-01-01
    Developed: 2000-01-01
    Sitemap, Submissions, 301: 2000-01-01
    Check Other Products:
    Analytics Applied:
    Review: 2000-01-01
    DC is Ready:
    DC is Live: 2000-01-01
    Cancelled
    Previous Design #

    Previous Site Removed:
    Previous Location:
    Previous Subdomain:
    Godaddy / 360 Sites / 360 Temp

    Previous FTP USER

    Previous FTP PW

    ADDITIONAL EMAIL TO:



    Additional Recipients:
    Attach File(s):


    Previous Concepts:
    Additional Recipients:

    Message for Client:


    Task for Developers:


    Add new milestone to Upwork.com Add new milestone to Upwork.com
    Add Developer to Temp Site: 360developers 360developers103259

    ADDITIONAL EMAIL TO:



    ADDITIONAL EMAIL TO:



  • Video Information
    Added to vendor DB
    Checked for alias
    Placed on site
    Declined (note reason why)
    Cancelled

    COMPANY
    Media Med
    Media Med Integrated
    3D4 Dental
    Optio: register w/client info
    Swarm
  • Facebook
    Account Access:
    Active
    Cancelled
    Google Plus
    Account Access: PIN: F/U: URL: Active
    Cancelled
    Twitter
    Twitter
    Active
    Cancelled

    ADDITIONAL EMAIL TO:



    ADDITIONAL EMAIL TO:




    Facebook
    Google
    Twitter
  • Blog Schedule
    Monthly
    None


    Notes

    After submitting the form, copy + paste the EDIT SUBMISSION URL on the thank you page here:



    Need topics? See a list of topics here.

    Initial Blog DQ
    Social Media Access

    Facebook

    Account Access:
    Active
    Cancelled

    Google Plus

    Account Access:

    PIN:
    F/U:
    URL:
    Active
    Cancelled

    Twitter

    Twitter


    Active
    Cancelled

  • Logo Milestones
    Intro:
    Concept:
    Approval:
    Sent Files:
    File URL: Decline to Use (note reason why):
    Cancelled

    ADDITIONAL EMAIL TO:





    Additional Recipients:



    Previous Concepts:
    Additional Recipients:

    Message for Client:
    Instructions to Place on Website (ticket)
  • Username: Password:
    Reviewed:
    Placed on Website:
    Cancelled


    Send Email Confirmation

    ADDITIONAL EMAIL TO:

    Reviewed:
    Active:
    Cancelled


    Send Email Confirmation

    ADDITIONAL EMAIL TO:

    CSR: Pagely Ticket Created:
    Domain Mapping: DB Search & Replace:
    Active/Completed:
    Cancelled


    Send Email Confirmation

    ADDITIONAL EMAIL TO:

  • Email
    HIPAA
    Regular Email

    Active
    Cancelled

    Inboxes Created:
  • BRC - Reputation Management
    Pending
    Active
    Placed on Site
    Cancelled

  • Marketing




    STEPS
    Ordered: 2000-01-01
    Account:
    Waiting for Live Website
    Ad Setup
    Test Ad
    Active
    Paused
    Cancelled
    SEARCH ENGINES
    Adwords
    Yahoo/Bing
    Remarketing
    Display (generic)
    Video
    Mobile
    Other Campaigns (see notes)
    SEO
    Pending
    Monitored by oDesk
    Paused
    Cancelled

    KEYWORDS

  • ORDERED/PAID
    Template



    Website
    2000-01-01

    Mobile
    Fluid Responsive


    Videos


    Marketing
    2000-01-01

    Reputation


    Facebook


    Google Plus


    Blog


    SEO


    Logo


    SPK

    DC
    2000-01-01
    Email
    2000-01-01

    HIPAA Form


    SSL Security


    ADApt


    Others


    360 Plan