clarkeyeopticians@eyecareocala.com
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Clark Eye Care Center

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    Team


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    PRACTICE ADDRESS


    BILLING ADDRESS

    Profile ID: 100489




    Specialty: Sub-Specialty:  Package:  Related: Accounting: Deals:

    DOMAIN INFO

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    Start Cancellation







    Close Account closed
    Task: Website | 2017-12-29 | Chandra | #112786 |

    See cancelation note, please close the account.

    2018-02-12 | catherine.c
    site removed from managedWP
    2018-02-12 | catherine.c
    no post, no videos. managedWP - site on change domain pending.
    2018-01-30 | chandra.t
    Removed from Analytics.
    2017-12-29 | catherine.c
    no domain, 5 emails deleted.
    2017-12-29 | chandra.t
    Removed from Jotfom and StatusCake.

    Leave a Comment:

    Cancel Services closed
    Task: Accounting | 2017-12-29 | jessica.c | #112769 |

    Email from Dr. Lentsch:
    “Jessica,

    I have backed up my emails and would like to cancel all of the services I have with Optimized360. Thank you for your help through this process.

    Matthew Lentsch
    Clark Eye Care Center”

    Please cancel all services we currently have for Dr. Lentsch and stop payments as soon as these services are stopped.

    2017-12-29 | chandra.t
    Stopped charges and emailed Dr. Lentsch confirmation.

    Leave a Comment:

    Email Server closed
    Task: Technical | 2017-12-05 | Alec J. | #108459 |

    Dr. Matt had this online Chat with Doug:
    [12/5/2017 10:09:29 AM] Matt said:
    Hello, I am in the process of changing website providers but need to keep my email as functional as possible. Currently, you host my emails on godaddy. Is it possible to push those emails to my private godaddy account?

    2017-12-05 | jessica.c
    Emailed Dr. Lentsch: "Hi Dr. Lentsch, I was informed that you had requested information about migrating your emails to your private GoDaddy account. As you are purchasing and managing your emails on your new GoDaddy account we are limited by what resources we are able to provide. An associate at GoDaddy would be able to give you more information. In an earlier email, I mentioned that your current emails are hosted by us still. We suggested that you back you emails before we cancel these email inboxes as all the information will be lost once they go down. After the emails are no longer hosted on our account or online you are able to set them up on your private GoDaddy account. After the setup is complete, you can upload the email back ups that were completed in the first steps. This is the best option available for backing up your inboxes. Here is more information on how to setup emails through GoDaddy: https://www.godaddy.com/help/set-up-email-addresses-7600 Please let us know if you have any further questions,"

    Leave a Comment:

    Domain Account Change closed
    Notes | 2017-11-20 | jessica.c | #105954 |

    Dr. Lentsch requested that his domain be transferred out to his own account.

    Account info
    account number: 172743913
    email: clarkeyeopticians@eyecareocala.com
    username: clarkeyecarecenter
    password: avenue_T3ch45
    pin: 0146

    Leave a Comment:

    Change Auto Debit information closed
    Ticket: Other | 2017-11-14 | eyecareocala.com | #104408 |

    We need to change the payment credit card that is on file.

    2017-11-16 | chandra.t
    Dr. Matthew Lentsch purchased the practice from Dr. Richard Clark, updated payment method to his Visa ending in 6801.
    2017-11-15 | chandra.t
    LV and emailed CC update form.

    Leave a Comment:

    Past Due 
    Accounting | 2017-11-10 | Chandra | #103860 |

    Email past due $49 for web.

    2017-11-16 | chandra.t
    Jessica updated CC via phone (Visa ending in 6801), paid past due.

    Leave a Comment:

    Charges Inquiry 
    Accounting | 2017-11-06 | Chandra | #102328 |

    Dr. Lentsch might be taking over the account and wanted to know a bit more about the monthly fees and what it covers. Explained the $49 monthly hosting and website maintenance fees, including 5 emails, etc.

    Leave a Comment:

    Business Hours closed
    Ticket: Website | 2017-11-02 | eyecareocala.com | #101363 |

    Please change office hours for Thursdays to 8:00 to 5:30 on all pages. Thank you

    2017-11-06 | catherine.c
    Ticket has been completed. Closing ticket.
    2017-11-02 | catherine.c
    admin100489
    F!!7Psd4g5u2w9w!mOyXAswB

    FTP:
    eyecareocala.com
    U: ca5d2409884477
    P: bd0fAdPOcn+s

    Leave a Comment:

    Website is Down closed
    Task: Website | 2017-08-21 | jessica.c | #82508 |

    The website just displays “pageok”

    2017-08-21 | catherine.c
    site is up.

    Leave a Comment:

    Email Login Information closed
    Ticket: Website | 2017-08-01 | jessica.c | #80818 |

    drlentsch@eyecareocalacom

    Dr. Lentsch is having trouble accessing his email. Please reset his password and send him a new one.

    From Jessica: “What is the “Administrator” email on our account? Dr. Lentsch is having trouble signing on with his temporary password so we clicked on the “I forgot” to reset password, but we don’t know who it is being sent to.

    Jessica McNeill
    Front Desk/Billing
    Clark Eye Care Center
    810 NE 25th Ave
    Ocala, FL 34470
    Ph: 352-732-0046
    F: 352-732-2646
    www.eyecareocala.com”

    2017-08-01 | catherine.c
    Ticket has been completed. Closing ticket.
    2017-08-01 | catherine.c
    emailed: https://email.godaddy.com/
    Email: drlentsch@eyecareocalacom
    Password: 360_ drlentsch

    To edit the website, please use this login:
    http://eyecareocala.com/wp-admin/
    Email associated with account: clarkeyeopticians@eyecareocala.com Username: clarkeyeopticians
    Password: 360_clark3527320046

    Leave a Comment:

    Update Links closed
    Ticket: Website | 2017-07-31 | jessica.c | #80743 |

    #1 – Header: Update the link for “Make An Appointment” button at the top of the page: (https://clarkeyecare.lensferry.com/#/book-appointment/?locationId=5967c138dfe99100f12486fb)

    #2 – Forms page (http://eyecareocala.com/patient-forms-2/): Place this text below the links: “If you would like to complete your new patient forms online, please click on the following link: Online Form”

    #2 – Forms page (http://eyecareocala.com/patient-forms-2/) : Link “Online Form” to this URL: (https://clarkeyecare.lensferry.com/#/public/patient-form/all/)

    2017-08-03 | catherine.c
    Ticket has been completed. Closing ticket.
    2017-08-02 | catherine.c
    admin100489
    Oy1bk*br2!i70q5!MX%M6ZS4

    FTP:
    eyecareocala.com
    U:ca5d2409884477
    P: bd0fAdPOcn+s
    2017-08-02 | developersohan
    sftp user and password also not working.
    2017-08-02 | developersohan
    need login credential for wp-admin

    Leave a Comment:

    Create Email closed
    Ticket: Website | 2017-07-31 | jessica.c | #80740 |

    Please set up a new email: “drlentsch@eyecareocalacom”

    Email password and login information to Jessica: clarkeyecare@eyecareocala.com

    2017-07-31 | catherine.c
    Ticket has been completed. Closing ticket.
    2017-07-31 | catherine.c
    emailed login & password.

    Leave a Comment:

    Request for Additional Email closed
    Task: Technical | 2017-07-25 | jessica.c | #80256 |

    From Jessica McNeil

    “Hi Jessica. Last year, you set up some emails for me and I would like to see if you could create another. Hopefully there will not be a charge, but if there is, could you please let me know before setting it up?

    We have a new doctor and we would like his email to be: drlentsch@eyecareocalacom

    You can send all of the temporary password info to me and I will give it to him. Thanks.

    Jessica McNeill
    Front Desk/Billing
    Clark Eye Care Center
    810 NE 25th Ave
    Ocala, FL 34470
    Ph: 352-732-0046
    F: 352-732-2646
    www.eyecareocala.com”

    Please find out from their account consultant if they can add another email and contact client with answer.

    2017-07-31 | danny.n
    yes. Please go ahead. Thank you.
    2017-07-31 | jessica.c
    Danny, Jessica at the front desk for Dr. Clark's office called to ask if they could add a new email. I understand that we are no longer setting up emails but they are an older client. They have 4 emails set-up on our GoDaddy account right now. Should I move forward with creating an email or quote them for an additional cost?

    Leave a Comment:

    Contact Us page closed
    Ticket: Website | 2017-06-06 | eyecareocala.com | #77021 |

    On our contact us page, if a patient requests an appointment with the fill in at the bottom of the screen, the request goes to the wrong email. It needs to go to clarkeyecare@eyecareocala.com. It currently goes to N22VA@eyecareocala.com and that is incorrect.

    2017-06-06 | chandra.t
    Ticket has been completed. Closing ticket.
    2017-06-06 | developerhaseeb
    Please add WordPress and FTP login. Thanks

    Leave a Comment:

    Web Edit closed
    Task: Website | 2017-03-29 | jessica.c | #72475 |

    Please add a login link to the footer.

    2017-03-29 | catherine.c
    done.

    Leave a Comment:

    email change closed
    Ticket: Other | 2017-03-09 | eyecareocala.com | #71106 |

    Please change our email address on ALL pages to clarkeyecare@eyecareocala.com

    2017-03-10 | sanjay.d
    Ticket has been completed. Closing ticket.

    Leave a Comment:

    Please change our contact email to closed
    Ticket: Other | 2017-03-09 | eyecareocala.com | #71105 |
    2017-03-09 | catherine.c
    empty. closing.

    Leave a Comment:

    Email Address Change closed
    Ticket: Website | 2017-01-30 | Justin | #68218 |

    Please note that all further emails should be sent to n22va@eyecareocala.com.

    2017-01-30 | catherine.c
    Ticket has been completed. Closing ticket.
    2017-01-30 | catherine.c
    emailed completed.

    Leave a Comment:

    Hack discovered / cleaned 
    Notes | 2016-12-28 | Sean | #66100 |

    SEO with some large files and folders all removed. Check in one week or so.

    Leave a Comment:

    Email address change closed
    Ticket: Website | 2016-12-22 | eyecareocala.com | #65850 |

    I submitted a request for our email to be changed. All the pages changed except for the home page. clarkeyecare@eyecareocala.com

    2016-12-22 | catherine.c
    Ticket has been completed. Closing ticket.

    Leave a Comment:

    Email address change closed
    Ticket: Website | 2016-12-13 | eyecareocala.com | #65109 |

    On the left hand side of the contact us we need to have the email changed to clarkeyecare@eyecareocala.com

    2016-12-14 | catherine.c
    Ticket has been completed. Closing ticket.
    2016-12-13 | developerbrijesh
    We have change email id on contact us page please check

    Leave a Comment:

    Email address change closed
    Ticket: Website | 2016-12-13 | eyecareocala.com | #65108 |

    On the left hand side of the contact us we need to have the email changed to clarkeyecare@eyecareocala.com

    2016-12-13 | catherine.c
    duplicate. closing.

    Leave a Comment:

    Email Log-In Information closed
    Ticket: Technical | 2016-12-09 | jessica.c | #64885 |

    Jessica called from Dr. Clark’s office to access the emails we created for her. Please send the log-in credentials, instructions and passwords to clarkeyecare@embarqmail.com. These are the email addresses she would like that information for:

    clarkeyecare@eyecareocala.com
    clarkeyeopticians@eyecareocala.com
    clarkeyefax@eyecareocala.com
    n22va@eyecareocala.com

    2016-12-12 | jessica.c
    Ticket has been completed. Closing ticket.
    2016-12-12 | jessica.c
    Log-in credentials emailed.

    Leave a Comment:

    Comp.Of Tickets& product intro. emailed 
    Marketing | 2016-11-17 | Alec J. | #63413 |

    Leave a Comment:

    Please Create Emails closed
    Ticket: Technical | 2016-11-16 | jessica.c | #63307 |

    Please create these emails for the client:

    clarkeyecare@eyecareocala.com
    clarkeyeopticians@eyecareocala.com
    clarkeyefax@eyecareocala.com
    n22va@eyecareocala.com

    Please email, log-in information to the office when this is completed.

    2016-11-16 | catherine.c
    email accounts created & emailed doctor passwords.

    Leave a Comment:

    Past Due 
    Accounting | 2016-09-27 | Chandra | #59948 |

    Email past due $49 for web.

    2016-09-27 | chandra.t
    Doctor updated CC via phone (Visa ending in 9522), paid past due.

    Leave a Comment:

    FTP – Robot closed
    Task: Website | 2015-06-23 | Justin | #34214 |

    Can you please log onto FTP and add the following lines to the end of the robots.txt file:

    User-agent: ia_archiver
    Disallow: /

    Important for you to FLUSH CACHE in wordpress after the changes have been made.

    2015-06-29 | justin.n
    Ticket has been completed. Closing ticket.

    Leave a Comment:

    Remove Legal Notices closed
    Tasks | 2015-04-23 | Justin | #31361 |

    Remove anything that says “legal notices” any links and/or pages throughout website.

    Leave a Comment:

    Updated Contact 
    Notes | 2014-11-04 | Chandra | #24650 |

    Dr. Clark updated contact email to his own via phone, Dr. Sean Walton is no longer at this location. (seangregorywalton@hotmail.com)

    Leave a Comment:

    Past Due 
    Accounting | 2014-10-27 | Chandra | #24393 |

    Email past due $49

    2014-11-04 | chandra.t
    Dr. Clark updated CC over phone, paid past due.

    Leave a Comment:

    Business Hours Change closed
    Tickets | 2014-10-10 | eyecareocala.com | #24094 |

    New business hours are:
    Mon, Tue, Wed, Fri 8:00 to 5:00
    Thur 8:00 to 6:00
    Please change all appropriate pages. Thank You

    Leave a Comment:

    Change of hours closed
    Tickets | 2014-09-18 | eyecareocala.com | #23597 |

    Left side of page hours were previously changed (no more Saturday hours) on main/home page, but on other pages, Sat. hours are still visible. Also Tues hours are now until 5pm. Thursdays are still until 6pm.

    2014-09-19 | sandie.v
    Updated index.php to inner pages

    Leave a Comment:

    Change in business hours closed
    Tickets | 2014-08-27 | eyecareocala.com | #23159 |

    Under office hours, we are no longer offering Saturday hours for the time being. Could you remove the Sat. hours under the “office hours” on the left hand side of the front page. Thanks!

    2014-08-27 | chandra.t
    updated

    Leave a Comment:

    Validate Tracking Code for Google Analytics closed
    Tickets | 2014-08-06 | eyecareocala.com | #22451 |

    Want to enable tracking of demographics for google analytics. Link for tracking code is:https://support.google.com/analytics/answer/2444872?hl=en&utm_id=ad

    I believe we have universal analytics. Let me know if you need any more info to enable.

    2014-08-15 | yutis.s
    Dr. contacted me because his demographics in analytics isn't displaying any data. I looked into it and a lot of people been having this issue, it seems to be that Google hasn't finished upgrading their new Analytics. I have made some changes they suggest (such as add line to code, de-activate & activate demographics). Will check in few days to see if it works
    2014-08-06 | yutis.s
    E-mailed Dr. explaining how the setting is active on his account and how to change this if neccesary

    Leave a Comment:

    Add additional form closed
    Tickets | 2014-07-07 | eyecareocala.com | #21745 |

    Please add this form (in addition to form already there) to link w/ our “fill out our forms” button on the left.

    CEC Privacy Policy
    2014-07-08 | ha.l@optizign.com
    Also sent client the intro editor guide
    2014-07-08 | ha.l@optizign.com
    Form updated.

    Leave a Comment:

    Link appt request to url closed
    Tickets | 2014-06-24 | eyecareocala.com | #21451 |

    Ok, I have our url: to link our apt request button to our practice management software:
    https://www.websystem3.com/dradmin/Online_Appointment_Request_WS3.asp?uid=17437437-7B4D-45C3-B413-53E6C05B9F6E

    2014-06-26 | ha.l@optizign.com
    Removed jotform from left sidebar and created a new appointment button
    2014-06-25 | ha.l@optizign.com
    Updated the button on the upper right side of header with the new link. Noticed there is also a jotform for make an appointment already. This might confuse patients so I asked client if he wanted to remove the form.

    Leave a Comment:

    Patient Forms on website. closed
    Tickets | 2014-06-24 | eyecareocala.com | #21443 |

    This is the format our patient forms are in now. Want to link to button so patients can access/print them out to bring in.

    Welcome 2
    2014-06-24 | ha.l@optizign.com
    Updated patient forms for client and sent editor guide to client.

    Leave a Comment:

    Tracking w/ google analytics closed
    Tickets | 2014-06-04 | eyecareocala.com | #20405 |

    Wanted to be able to track who’s viewing the new page. I have a tracking code…not sure where to put it in on the templates…also not sure if we have to do it manually for every page. Let me know, I need help thanks!

    Leave a Comment:

    social media buttons closed
    Tickets | 2014-05-29 | eyecareocala.com | #15726 |

    Buttons are currently nonfunctional. We already have a facebook and google plus page…they just need to be linked to the social media buttons

    Leave a Comment:

    old dns 
    Notes | 2014-05-28 | Dawn | #15472 |

    NS1.HOWMOON.COM
    NS2.HOWMOON.COM

    Leave a Comment:

    MX Record 
    Notes | 2014-05-28 | Dawn | #15471 |

    Pref Hostname IP Address TTL
    5 mail.eyecareocala.com 192.249.59.61 11 hrs Blacklist Check SMTP Test

    Leave a Comment:

    Domain Transfer 
    Notes | 2014-05-23 | Dawn | #15308 |

    Domain transfer initiated on 5/22. WIll take 7 days to go through.

    Leave a Comment:

    Domain Transfer & Going Live closed
    Notes | 2014-05-23 | Danny | #15307 |

    Dawn, i’m creating a ticket for Dr. Walton. Please update the status with where we are at with the transfer. Thanks.

    Leave a Comment:

    Charges 
    Accounting | 2014-03-28 | Chandra | #11272 |

    Charged initial and set up recurring $999 + $49/m + 6 months waived

    Leave a Comment:

    Design 
    Design | 2014-03-28 | Dawn | #11270 |

    -Sent design interview 3/28/14

    Leave a Comment:

    Web Design 
    Design | 2014-03-28 | Danny | #11265 |

    3.28.14 – Web Design: $999 + $49/m + 6 months waived

    Leave a Comment:

  • Domain Information
    Client Registrar
    Hosts Email
    Alias Info
    Registrar Info

    Milestones
    .360temp.com

    Intro & Gallery URL:
    Site Sucker & 301s:
    Site Username (subdomain):
    Map Domain in Pagely/WP:
    Customizer:
    Additional Pages:
    Review:
    Tutorial:
    Website is Ready:

    Cancelled
    301:
    Other Products:
    Status Cake:
    Live Online:
    Analytics Setup:
    Jetpack Stats Setup:
    Analytics ID:
    Google Account

    Analytics by Client

    Shared Dropbox
    Custom Content
    Please submit a task to create content.
    ADDITIONAL EMAIL TO:

    ADDITIONAL EMAIL TO:

    ADDITIONAL EMAIL TO:

  • FTP / Logins
    Website Location:
    Godaddy / 360 Sites
    Subdomain
    FTP USER

    FTP PW

    Shared Dropbox
    Domain Information
    Exclusivity
    Ownership
    Client Registrar
    Hosts Email
    Website Hacked
    Hacked on: 2016-12-05
    Resolved?


    Alias Info
    Registrar Login
    Milestones
    Introduction:
    Questionnaire: 2000-01-01
    Site Download/Site Sucker:
    Temporary Site: 2000-01-01
    Concept:
    Approved: 2000-01-01
    Add to Upwork
    Add Developer to Temp Site
    Review:
    Design # and Download:
    Image Optim:
    Website is Ready: checked
    Cancelled
    Sitemap, Submissions, 301: 2000-01-01
    Update Other Products:
    Status Cake: 2000-10-04
    Live Online:
    Analytics Setup: 2000-01-01
    Analytics Report or Jetpack Setup:
    Analytics ID:
    Google Account

    Analytics by Client
    Custom Content
    Ordered Topics: (please submit a separate ticket)
    ADDITIONAL EMAIL TO:


    Additional Recipients:




    Previous Concepts:
    Additional Recipients:

    Message for Client:

    Task for Developers:




    Add new milestone to Upwork.com Add new milestone to Upwork.com
    Add Developer to Temp Site: 360developers 360developers103259
    ADDITIONAL EMAIL TO:



    ADDITIONAL EMAIL TO:

  • MILESTONES
    Website Backup:
    Introduction:
    Questionnaire:
    Concept:
    Approved:
    Developed:
    Sitemap, Submissions, 301:
    Check Other Products:
    Analytics Applied:
    Review:
    DC is Ready:
    DC is Live:
    Cancelled
    Previous Design #

    Previous Site Removed:
    Previous Location:
    Previous Subdomain:
    Godaddy / 360 Sites / 360 Temp

    Previous FTP USER

    Previous FTP PW

    ADDITIONAL EMAIL TO:



    Additional Recipients:
    Attach File(s):


    Previous Concepts:
    Additional Recipients:

    Message for Client:


    Task for Developers:


    Add new milestone to Upwork.com Add new milestone to Upwork.com
    Add Developer to Temp Site: 360developers 360developers103259

    ADDITIONAL EMAIL TO:



    ADDITIONAL EMAIL TO:



  • Video Information
    Added to vendor DB
    Checked for alias
    Placed on site
    Declined (note reason why)
    Cancelled

    COMPANY
    Media Med
    Media Med Integrated
    3D4 Dental
    Optio: register w/client info
    Swarm
  • Facebook
    Account Access:
    Active
    Cancelled
    Google Plus
    Account Access: PIN: F/U: URL: Active
    Cancelled
    Twitter
    Twitter
    Active
    Cancelled

    ADDITIONAL EMAIL TO:



    ADDITIONAL EMAIL TO:




    Facebook
    Google
    Twitter
  • Blog Schedule
    Monthly
    None

    Notes

    After submitting the form, copy + paste the EDIT SUBMISSION URL on the thank you page here:



    Need topics? See a list of topics here.

    Initial Blog DQ
    Social Media Access

    Facebook

    Account Access:
    Active
    Cancelled

    Google Plus

    Account Access:

    PIN:
    F/U:
    URL:
    Active
    Cancelled

    Twitter

    Twitter


    Active
    Cancelled

  • Logo Milestones
    Intro:
    Concept:
    Approval:
    Sent Files:
    File URL: Decline to Use (note reason why):
    Cancelled

    ADDITIONAL EMAIL TO:





    Additional Recipients:



    Previous Concepts:
    Additional Recipients:

    Message for Client:
    Instructions to Place on Website (ticket)
  • Username: Password:
    Reviewed:
    Placed on Website:
    Cancelled

    Send Email Confirmation

    ADDITIONAL EMAIL TO:

    Reviewed:
    Active:
    Cancelled

    Send Email Confirmation

    ADDITIONAL EMAIL TO:

    CSR: Pagely Ticket Created:
    Domain Mapping: DB Search & Replace:
    Active/Completed:
    Cancelled

    Send Email Confirmation

    ADDITIONAL EMAIL TO:

  • Email
    HIPAA
    Regular Email

    Active
    Cancelled

    Inboxes Created:
  • BRC - Reputation Management
    Pending
    Active
    Placed on Site
    Cancelled

  • Marketing




    STEPS
    Ordered:
    Account:
    Waiting for Live Website
    Ad Setup
    Test Ad
    Active
    Paused
    Cancelled
    SEARCH ENGINES
    Adwords
    Yahoo/Bing
    Remarketing
    Display (generic)
    Video
    Mobile
    Other Campaigns (see notes)
    SEO
    Pending
    Monitored by oDesk
    Paused
    Cancelled

    KEYWORDS

  • ORDERED/PAID
    Template



    Website
    2000-01-01

    Mobile
    Fluid Responsive


    Videos


    Marketing


    Reputation


    Facebook


    Google Plus


    Blog


    SEO


    Logo


    SPK

    DC

    Email
    2000-01-01

    HIPAA Form


    SSL Security


    ADApt


    Others


    360 Plan