Kool Kidz Dentist and Orthodontics

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    Profile ID: 100478




    Specialty: Sub-Specialty:  Package:  Related: Accounting: Deals:

    DOMAIN INFO


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    Start Cancellation







    Cancel Web closed
    Task: Other | 2017-03-14 | Danny | #71461 |

    Please cancel web. I’ve selected the product cancellation in the products tab already.


    2017-04-11 | catherine.c
    no statuscake, videos, no domain.
    2017-03-15 | catherine.c
    info@ email deleted.

    Leave a Comment:




    Cancel Account closed
    Task: Accounting | 2017-03-14 | Belinda | #71456 |

    Remove all charges.


    2017-03-14 | chandra.t
    Charges stopped.
    2017-03-14 | belinda.t
    Doctor emailed today to remove all charges and understands that site will go down. (he's moved everything)

    Leave a Comment:




    Domain Transfer closed
    Task: Website | 2017-02-16 | jessica.c | #69583 |

    Kayvan would like to transfer the domain ‘koolkidzdentist.com’ from our account to his GoDaddy account. Customer #129839180.

    Please follow up with Kayvan in a week, on his cell, to update him on the progress of the domain transfer.


    2017-02-16 | belinda.t
    Initiated transfer and notified client to accept.

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    Transferring Domain Out 
    Notes | 2016-05-19 | Belinda | #51577 |

    Doctor would like to cancel account eventually but would like to transfer domain only at this point.

    Created Godaddy account, he needs to send customer ID number. skbraces@yahoo.com.


    2016-06-02 | belinda.t
    129839180

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    Comp.Of Tickets& product intro. emailed 
    Notes | 2016-03-28 | Alec J. | #47686 |

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    add reviews widget closed
    Ticket: Website | 2016-03-25 | Catherine C. | #47577 |

    Please add this widget from justin email.


    2016-03-25 | catherine.c
    Ticket has been completed. Closing ticket.

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    FTP – Robot closed
    Task: Website | 2015-06-23 | Justin | #34206 |

    Can you please log onto FTP and add the following lines to the end of the robots.txt file:

    User-agent: ia_archiver
    Disallow: /

    Important for you to FLUSH CACHE in wordpress after the changes have been made.


    2015-06-29 | justin.n
    Ticket has been completed. Closing ticket.

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    Mobile & Adwords Estimate 
    Sales | 2015-06-23 | Justin | #34017 |

    Had a great conversation with the doctor – very nice

    Mobile: $499 + $29/m + 2015 Monthly Waived
    Adwords: $200-300 is his ideal


    2015-11-04 | justinn
    Spoke with Dr. Khan - wants a mobile site - quoted him $800 + $29/m - he mentioned the previous quote - i told him we offer a great product and it is responsive (Reg. $999) - he did refer dr. iqbal over to us - wants 6 months waived - will see what I can do and get back to him in the morning

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    Please Link Social to Site closed
    Tickets | 2015-06-03 | Justin | #32972 |

    https://www.facebook.com/koolkidzdentist

    https://instagram.com/koolkidzdentist/


    2015-06-03 | mitchell.g
    Ticket has been completed. Closing ticket.

    Leave a Comment:




    Remove Legal Notices closed
    Tasks | 2015-04-23 | Justin | #31370 |

    Remove anything that says “legal notices” any links and/or pages throughout website.


    2015-05-04 | justin.n
    Try again
    2015-05-01 | developernidhi
    Wordpress link is not working!

    Leave a Comment:




    Contact Forms closed
    Tickets | 2015-03-17 | Justin | #29039 |

    Please replace email with Phone #


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    Google Adwords Estimate 
    Sales | 2015-03-17 | Justin | #29038 |

    Spoke with Dr. Khan – very nice – wants to know what we can further do for his website to get better exposure – briefly went over the Adwords – told him how it works – will call me back on his lunch


    Leave a Comment:




    Title Tags & Metatags closed
    Tickets | 2015-03-17 | Justin | #29037 |

    I noticed that it says Pomona Dentist – Please replace any Pomona Dentist you see with Pomona Kids Dentist & Pomona Childrens Dentist

    Client called regarding his SEO concerns


    2015-03-20 | leanne.p
    search and replace for pomona dentist with pomona kids dentist. personally went through the pages and updated seo title with phrase above.
    2015-03-20 | justin.n
    That is fine
    2015-03-20 | leanne.p
    Do you want me to change this throughout the website because I would have to go through each page to change this. It's easier to do a search and replace if it is throughout the whole website

    Leave a Comment:




    Monthly Credit closed
    Tasks | 2015-02-04 | Danny | #27469 |

    Chan, can you waive the next 3 months for him. Please email him a confirmation of this. Let me know when done.


    2015-02-04 | chandra.t
    Waived 3 months, recurring resumes 5/21/15 ($49)
    2015-02-04 | danny.n
    Reason: dr complaint about how the project took a year and how the designer wasn't accommodating as far as helping him decide on the design and getting the site to go live. Feels like the designer was very strict on what needs to be done as far as process to do so by having to keep submitting a ticket and/or educating him on the editor. Dr loved the company and justin trying to help him from the beginning. Dr also stated that he at the time was past due, was told that he will try to get an authroization for 3 months prior to giving credit card but was not honored. I went ahead and listened to his feedback and told dr to move on at this point to keep the relationship. dr agreed and was appreciative. no more incentives in the future.

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    Orthodontics on main menu bar closed
    Tickets | 2015-01-22 | na.com | #27062 |

    When I click on Orthodontics on top it leads to a page that says “coming soon”. Can we correct that please so it opens to information about orthodontics


    2015-01-23 | dawn.m
    -linked Orthodontics in menu to page about "braces"

    Leave a Comment:




    Please Insert Google Analytics & Email Once Done closed
    Tickets | 2015-01-21 | Justin | #26961 |


    2015-01-22 | olivia.l
    updated.
    2015-01-21 | justin.n
    Email has been forwarded to Support per your request. Check spam folder
    2015-01-21 | leanne.p
    justin, please forward me the email

    Leave a Comment:




    CC Update 
    Accounting | 2015-01-19 | Chandra | #26872 |

    Doctor updated cc with Dawn over phone.


    2015-01-19 | chandra.t
    Paid past due.

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    Please Call Dr. at 12:30 today closed
    Tasks | 2015-01-19 | Justin | #26864 |

    949-378-9389

    Please grab his cc…


    2015-01-19 | dawn.m
    -updated slider, address, email, added promos page.
    2015-01-19 | dawn.m
    -requested changes to slideshow: dr. wanted to change the tagline back to what was on the original approved design. Justin approved this final courtesy change and also let him know that any additional flash change is $199.
    2015-01-19 | dawn.m
    -spoke with dr. wants to add a promo page, change make an appointment in footer to say prmotions, add 2 promos he emailed me about and link address on website.
    2015-01-19 | dawn.m
    -lm for doctor

    Leave a Comment:




    Dr. Khan Called (Complaint) 
    Complaint Design | 2015-01-19 | Justin | #26863 |

    Had a very long conversation with Dr. Khan regarding his monthly fees – he pressumed that the website goes live, that’s when we start his 6 months – is requesting for 3 additional months – dr was misunderstanding our policy & my talk with him – would not let me talk as much – tried to explain but he says I am cutting him off – so i let him talk – we worked towards a solution


    2015-01-19 | justin.n
    Getting cc to move forward with website - will decide on 3 months... most likely no
    2015-01-19 | belinda.t
    What is the solution?

    Leave a Comment:




    Follow Up closed
    Tasks | 2015-01-19 | Chandra | #26850 |

    Please follow up where client is on the project, need CC.


    2015-01-19 | justin.n
    Justin--I have an email out to Dawn to wrap things up. Goal is to get it live this week. Thanks
    2015-01-19 | justin.n
    LM & Emailed

    Leave a Comment:




    Website Not Live 
    Notes | 2015-01-06 | Dawn | #26316 |

    -sent dr. email asking if he had questions or if he was ready to make his site live.


    2015-01-19 | dawn.m
    -he sent me edit requests, but he is past due. will let him know I cannot make changes until his account is updated.
    2015-01-19 | justin.n
    He said goal is to get it live this week - Chandra needs CC as well just heads up!

    Leave a Comment:




    Regarding Website 
    Notes | 2014-11-19 | Justin | #25004 |

    Spoke with Dr. Khan regarding website – dr just was busy – very nice – said he just had a disconnect when Dawn finished the website & asked doctor to log in to make any further changes – he didnt like that that much – explained to him how our company works in terms of departments & responsibilities – he understood – very nice still – wants me to send him log in for his website – sending email


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    Past Due 
    Accounting | 2014-09-30 | Chandra | #23885 |

    Email past due $49


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    Issue Resolved 
    Notes | 2014-05-21 | Justin | #15249 |

    Dr. Khan called – was a bit upset with the design & how our process worked – a little was more of personal perspectives – for example – he asked about changes in the future to the design and he said that Dawn said “any changes will cost you in the future” – he took that out of perspective and was upset – he called me and spoke to me – I calmed him down – placed things into the right perspective about design process for him – that Dawn didn’t mean to be rude – the way she conveyed it might have not been as smooth as sales would convey it – but she had no bad intentions of being rude – cleared everything up – doctor is happy now


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    Website 
    Design | 2014-04-16 | Dawn | #11407 |

    User: skbraces@yahoo.com
    PassL optimized360


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    Follow Up 
    Design | 2014-03-25 | Dawn | #11225 |

    – Dr. Khan called, was upset his website was live with no password protect. I had one on there initially but he was having issues using the editor and was frustrated so I removed it for him. Will add it back on.
    -overall was very frustrated with trying to log into the cp initially playing & phone tag. He would always call during lunch and when I call back he wouldn’t call back until a few days later at lunch again.
    -reassured him i would but the pw back on and schedule a time good for him to go over everything with the editor.


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    Design 
    Design | 2014-02-21 | Dawn | #11040 |

    -Spoke with Greg/paul regarding the design, sent me to http://www.summitsmilesdentistry.com/ and said they wanted a design exactly like this. Told them we cannot duplcate a design but that the draft I had sent them was very similar to this. Also tried to ask for changes to the content part of the website but he was driving to there was some miscommunication on what he was asking for. Asked for me to call him between 2:30-3:00

    -called and LM for Greg/paul but no answer, lm

    -4/10/14 – Received email from dr. thanking me for following up and that they will be in touch soon.

    – 4/9/14 – LM for doctor

    -3/13/14 – Filled out the design questionnaire today. Have some questions regarding his samples. Called and LM

    -3/4/14 – LM for Dr. Khan

    -2/28/144 -Sent f/u email

    -2/25/14- Spoke with Dr. Khan, hasn’t gotten a chance to fill out questionnaire but will do it soon. Reassured him it was very quick and only fill out the fields that are applicable to him, don’t need to fill out everything.

    -Sent Design Questionnaire


    Leave a Comment:




    Ordered 
    Sales | 2014-02-21 | Justin | #11031 |

    Website: $1,300 + 49/m *1st 6 months waived


    Leave a Comment:




  • Domain Information
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    Alias Info
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    Introduction:
    Questionnaire: 2000-01-01
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    Concept: 2000-01-01
    Approved: 2000-01-01
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  • Video Information
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    COMPANY
    Media Med
    Media Med Integrated
    3D4 Dental
    Optio: register w/client info
    Swarm
  • Facebook
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    Account Access: PIN: F/U: URL: Active
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    Notes

    After submitting the form, copy + paste the EDIT SUBMISSION URL on the thank you page here:



    Need topics? See a list of topics here.

    Initial Blog DQ
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    Inboxes Created:
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    KEYWORDS

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    Website
    2000-01-01

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