Please pause my campaign starting today and send confirmation of pause when you get a chance thanks.
—
Edward Tangchitnob, MD
(Verified via phone – client wants to cancel the SITE)
2017-08-04 | catherine.c
domain set to foward to optimized360.com
auto-renew left on since he mentioned will be back. 2017-07-21 | justinn
contacted client and let him know that there is a process for the site to be backed up since he will return soon - told him to give it a little bit more time before we shut off the site -- client wants site down ASAP 2017-07-21 | belinda.t
removed domain. 2017-07-17 | justinn
hj justin,
I need you to submit ticket to suspend my website it's still up and I cant log into my control panel 2017-07-14 | chandra.t
Please leave on until 7/18/17. 2017-07-14 | justinn
Client is looking to reactivate his site in the future as discussed - trying something for a few months and will be back - happy with our company
2017-05-01 | belinda.t
Ticket has been completed. Closing ticket. 2017-04-26 | developerhaseeb
fixed 2017-04-26 | belinda.t
Looks like everything was removed, can you add the video again? Take a look at the page, yesterday it was showing correct video on top and then incorrect/not working video below it. 2017-04-24 | belinda.t
Please remove the video that is not working (2nd one) 2017-04-23 | belinda.t
wp user: admin100477 // pass: cwIPXM4y4YG#I77Yh!rcz5^I 2017-04-23 | belinda.t
Please add to the home page below page heading "Welcome to our website!" Make it fit the width of the text area.
Site hacked?closed
Task: Other | 2017-04-03
| Justin
| #72746
|
Client googled his site and it says in the search results:
“Site may be hacked”
Please scan and fix ASAP
2017-04-07 | justinn
Thanks rod, it seems fine now. I check on incognito mode 2017-04-07 | rod.l
Website is clear from the notice (it now says "your website is not mobile friendly"...[though I'm not sure if it says so because I'm logged in.]) Closing. 2017-04-03 | rod.l
Waiting for Google's reply. "This process may take several weeks." 2017-04-03 | rod.l
Site was scan through various services and there is no sign of malware, hacking, or spam. I have updated all plugins and update users. I have also submitted a request to Google to reverify the status of those pages.
2017-01-26 | catherine.c
Ticket has been completed. Closing ticket. 2017-01-26 | catherine.c
Emailed doctor completed. 2017-01-26 | catherine.c
remove quick contact form in slider on homepage. 2017-01-25 | catherine.c
emailed doctor where is messaging functionality. Did not find within pages of site.
2017-01-25 | catherine.c
Emailed doctor completed. 2017-01-23 | sanjay.d
Yelp Page have been added.
Leave a Comment:
video & CVclosed
Ticket: Website | 2017-01-11
| Catherine C.
| #67021
|
Site is not allowing edits on and off. Automatically logs out.
Add Femilift video icon back on homepage text area and update CV on this page with attached document.
pacificobgynmis.com/our-west-covina-and-san-gabriel-valley-team/
Previous ticket suggested to convert to PDF but doctor would like all CV displayed on page. Emailed and notified doctor this will take time since it is an extensive CV.
“Introducing Cutting Edge FemiLift to San Gabriel Valley!”
2017-01-11 | catherine.c
Ticket has been completed. Closing ticket. 2017-01-11 | catherine.c
Emailed doctor completed. 2017-01-09 | catherine.c
Emailed doctor we received.
2017-01-11 | catherine.c
Ticket has been completed. Closing ticket. 2017-01-11 | catherine.c
Emailed doctor completed. 2017-01-09 | catherine.c
Emailed doctor we received.
When going to url, it has a ‘continue’ button that leads to spam. Client has not notified us of this, please address.
http://pacificobgynmis.com/
2016-12-28 | sean.f
Seems to have a second hack (discovered by us) or not cleaned our in the first place. Needs to be checked again in two weeks. 2016-10-31 | catherine.c
FTP login reset. Closing. 2016-10-27 | catherine.c
emailed Paxton to reset FTP login. 2016-09-30 | rod.l
Plugins removed, malware removed, users passwords reseted, scans completed, security plugin activated. Needs resetting SFTP credentials through godaddy. Please monitor.
can you help me with one of my buttons? many patients have commented that the “father son” button has a caucasian father/son picture. can you change to my father and I and make into a button?
2015-07-10 | rod.l
Contacted Dr. Tangchitnob to asked him if he could provide us with images for this button. 2015-07-09 | belinda.t
The original PSD is 1114.psd that you may open up into xara. You might have to recreate the button with the doctors' photos. 2015-07-09 | rod.l
Belinda do we have the files for these buttons? I can't find them on the server.
can you please add this picture to TIFFANY CHEUNG under meet the team?
2015-06-15 | chandra.t
Hello Dr. Tangchitnob,
Your ticket #33557 labeled -add tiffany cheung picture- has been unable to be completed as it did not have an attachment. Please resend with attachment or send the image to support@optimized360.com. Thank you!
please edit nadia sanchez minimally invasive gynecologic surgery office coordinator for medical director Dr. Edward Tangchitnob and Citrus Valley Health Partners (CVHP)
please add under Lillian lai:
Tiffany Cheung, Chinese Office Coordinator
Tiffany attended Brigham Young University where she received her B.S. degree in Public Health. She is currently a certified Emergency Medical Technician. Born and raised in West Covina, she has a personal admiration for the variety of cultures and traditions held within her community. Tiffany gained experience in a hospital setting where she was able to assist and care for patients through compassion and patience. Her tasks include assisting the doctor in office procedures and attending to managerial needs. She is committed to satisfying patient’s concerns in a calm and professional manner.
She believes that proper patient interaction and accommodation are ideal in creating a successful clinical experience. Ultimately, she is determined to put patients first and ensures this by breaking typical barriers found in healthcare environments. She is fluent in Cantonese and English, and conversation Mandarin.
Under “meet the team”: Put nadia sanchez at the bottom, change title to Minimally Invasive Gynecologic Surgery Office Coordinator. Please add Lillian Lai under Caressa Hui
Lilian Li, Chinese Office Coordinator
Lilian completed her B.S. degree in Neuroscience from UCLA and is a certified Emergency Medical Technician. Born in Hong Kong and raised in Arcadia, she has an understanding and appreciation of the cultural diversity in local communities. Lilian has experience in hospital and clinical settings in providing direct care to patients of different backgrounds. Her responsibilities include assisting the doctor in office procedures, documenting medical records, and promoting interactive patient care to facilitate the clinical process. She is dedicated to enhance patient-doctor communication by bridging the cultural differences in medical practice.
She believes quality care, effective communication, and patient education to be essential for modern healthcare. She is committed to address the individual needs of every patient and to ensure patients and family have a positive experience in all aspects of care. She is fluent in Cantonese, Mandarin, English, and basic conversational Spanish.
I just want a button that when patient pushes it it calls 6263385377
Right now it’s just a text – you can’t push it. I dont want the patient to have to enter it in manually
make LARGE button says CALL OFFICE to this number.
2015-05-27 | belinda.t
Ticket has been completed. Closing ticket. 2015-05-25 | developerbrijesh
Done 2015-05-07 | belinda.t
Not sure what happened but please take a look at the inner pages as the body of content is not centered. Also, inner page header, add increase black header size( below the telephone). 2015-04-29 | developerbrijesh
we will update you on this by tomorrow. 2015-04-28 | belinda.t
Can we add their telephone number small below the button? This way people looking at the site on computer may call easily.
I thought about the benefits of the google ads campaign and would like to remove. I do not make it to front page anymore when you google west covina OBGYN and in fact other websites (Dr. bajare for example) come up.
2015-03-12 | leanne.p
On Dr. Edward Tangchitnob's page, please change all the content under Curriculum Vitae to the content attached to this task. Make sure the content has the same format as the attachment. Thank you!
The AAGL Seal of Excellence in the side bar tends to fall under the page when you click on a page that is short in content. For example, check ‘reviews’, ‘promotions’, ‘patient form’ pages and the image will go underneath. please make sure it is in the sidebar only.
2015-03-09 | leanne.p
emailed the dr about adding the new menu tab labeled research and publications while shortening the other titles of the menu tab and bringing them down to drop down menu.
Dr is very happy with our company – wants to know how to improve his ranking & exposure – found out he would rather utilize San Gabriel Valley as opposed to West Covina – Most his patients come from San Gabriel as he claims – he still thinks he is paying for a lot for website & marketing – we conversed a little more on how small the budget is given & how we have performed within the alotted budget – doing well – told doctor to claim a business listing – sent email
San Gabriel Valley to the Website, Footer, Title Tags & Doctors Page, Include San Gabriel Valley Doctor as well
2015-01-06 | justin.n
I need it to say OBGYN everywhere except for the H1 Title. That can stay at Doctor. Ill come talk to you 2015-01-06 | leanne.p
Ok, I have added it to the footer (San Gabriel Valley OBGYN), title tag (San Gabriel Valley Doctor), and on the doctors page (West covina and san gabriel valley doctor)
front videoclosed
Tickets | 2014-12-13
| pacificobgynmis-com
| #25956
|
hi front videos are still not aligned and horizontal spacing is off
2015-01-06 | chandra.t
Account current, please complete edit. 2014-12-15 | dawn.m
-hello, this client is past due? please hold off on completing this edit until they have paid.
2015-01-06 | justin.n
Please start his campaign again if it is paused - he just updated his credit card with Chandra - also, might have to add San Gabriel Valley OBGYN 2014-12-10 | yutis.s
paused om
Leave a Comment:
Past Due
Accounting | 2014-12-10
| Chandra
| #25780
|
the seal for center of excellence is not centered under the text boxes for patient forms, reviews and promotions pages
also very first video on home page horizontal spacing between the other 2 videos is not even
Leave a Comment:
center of excellenceclosed
Tickets | 2014-12-03
| pacificobgynmis-com
| #25405
|
our hospital certified for center of excellence for minimally invasive surgery please add to front page right under: Learn about your options under the big white space
on my front page under my name please add my title
Medical Director, Minimally Invasive Gynecologic and Robotic Surgery
Surgery, Citrus Valley Medical Center
2014-11-26 | dawn.m
-completed 2014-11-26 | leanne.p
He had wanted the title to be:
1 st line:Edward Tangchitnob, BSEE, MD, FACOG
2nd line:Medical Director, Minimally Invasive Gynecologic and Robotic Surgery
3rd line:Citrus Valley Medical Center
Add a chinese pageclosed
Tickets | 2014-08-28
| pacificobgynmis-com
| #23228
|
for the front page: add “For our Chinese patients, our office also speaks Mandarin & Cantonese”
2014-08-29 | sandie.v
Dr didn't want this group picture. Removed from home page 2014-08-29 | sandie.v
Dr said to add the picture under Meet The Team. Uploaded and Add 2014-08-28 | sandie.v
added text. Asked where Dr would like to add photo
2014-09-02 | sandie.v
Dr. clarified: wanted to add both icon + text to home page and linked it to appropriate link. Done. 2014-08-29 | sandie.v
Made text stand out more and linked to the image attached (logo of Citrus Valley Medical Center) 2014-08-28 | sandie.v
Added text and linked
2014-08-13 | sandie.v
correct link: https://www.youtube.com/watch?v=ZZ7fMYR2NP4&list=UUZviM1pTPjYjp4CFnBacblw 2014-08-12 | sandie.v
Dr clarified-- home page. Added 2014-08-12 | sandie.v
Asked Dr what page he would like the video to be added to.
Please link this video and use the following images
The text should read
“Our office exclusively offers 3D/4D HD Live! ultrasound. We are the only office in San Gabriel Valley to offer this unique technology. Experience the HD difference!”
2014-07-21 | justin.n
Dr. Tangchitnob,
Our support team has informed me that you had questions regarding how to decrease your bounce rate.
Here are my suggestions:
Studies have shown that if patients do not find what they are looking for once they enter your site (home or landing page) they will exit your website out of frustration
Make sure there is not too many things going on on the call to action page.
Have promotions for your patients to be excited about to make that call to action
Increase your adwords so we can have more flexibility to work with high quality keywords that would get the conversion on patients who are actually looking for a OBGYN
Please let me know if you have any further questions or clarifications.
I think your website is beautiful enough already.
It is just a matter of marketing it and promoting it to more patients.
Justin N.
Account Manager | Optimized360
Internet Marketing for Doctors
3990 Westerly Place, #200 | Newport Beach, CA 92660
949.544.0366 | www.OptimiZed360.com
Leave a Comment:
link to adsclosed
Tickets | 2014-07-16
| pacificobgynmis-com
| #22042
|
Hi – what is a creative way to link to these banners in the San Gabriel tribune? Thank you
2014-07-21 | dawn.m
Dr wants t create a button to put on the website and link to appropriate page. Done. 2014-07-21 | sandie.v
Asked to clarify: from the San Gabriel Tribune website, do you want to link the banners to be directed to your website? If so, please contact the company who created the banners for more information.
Or do you want us to create an image to put on your website, and have it link to the San Gabriel Tribune?
Leave a Comment:
link to adsclosed
Tickets | 2014-07-16
| pacificobgynmis-com
| #22040
|
Hi – what is a creative way to link to these banners in the San Gabriel tribune? Thank you
2014-08-19 | sandie.v
Created the buttons and put on the sidebar. Will link when Dr is ready to send me the links. 2014-07-21 | dawn.m
Dr wants to create button to put on website and link to appropriate page/image. Waiting for link from doctor. 2014-07-21 | sandie.v
Asked to clarify: from the San Gabriel Tribune website, do you want to link the banners to be directed to your website? If so, please contact the company who created the banners for more information.
Or do you want us to create an image to put on your website, and have it link to the San Gabriel Tribune?
Leave a Comment:
Jotformclosed
Tasks | 2014-07-14
| Dawn
| #21982
|
Hi dawn why does my jotform say Pacificobgybmis?
it should be pacificobgynmis to match my website
thank you
2014-07-14 | dawn.m
Updated Jotform subjects.
Leave a Comment:
Add videoclosed
Tasks | 2014-07-14
| Dawn
| #21968
|
Hi Dawn –
Can you help add this video to my website?
I would like it placed on top of the prior video.
Thank you!!
Leave a Comment:
OM CHANGES
Marketing | 2014-06-25
| Yutis
| #21487
|
Dr. requested ad change, new ad:
Best Gynecologist in Town
Premiere, High Tech, Compassionate
OBGYN Practice in San Gabriel Area!
PacificObgynmis.com
Also, he added keyword “edward tangchitnob” Explained once again to Doctor that with budget of $99 he can’t do much!
Spoke with Dr. – he wanted to re-visit marketing for his campaign – wanted to know what different things we can do – initially asked to do 50/m for the adwords – told him we DO NOT do it and it would be a complete waste – strongly advised him to increase his budget – he wants to stick with $100 – i recommended him to increase slowly – he initially wanted to cancel the website as well too because the monthly fee of $50/m – I told him that is really cheap for marketing and one patient with that hosting fee would cover 5-10 years worth of monthly fees
Website Backup:
Introduction:
Questionnaire:
Concept:
Approved:
Developed:
Sitemap, Submissions, 301:
Check Other Products:
Analytics Applied:
Review:
DC is Ready:
DC is Live:
Cancelled
Charges stopped.
Leave a Comment: