Spoke to Amalya (Dr’s wife) – I’ve been trying to contact regarding past due and ownership (back and forth through emails and phone), claimed they cancelled all of Fairfield websites accounts in October 2015. Closing all related accounts dealing with Fairfield.
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Testimonialsclosed
Ticket: Other | 2016-01-28
| Danny
| #44413
|
Can you please take a look at their backed up site (current site seems to be new with diff hosting) and see on their Testiminonial/Review page if the reviews are “live-feed” from 3rd party or were they just reviews that was sent over by them to copy/paste on to their site.
They stated they had over 100 reviews but from my recollection, they were live-feed from outside. if so, can you send me that code so they can embed on the new site. Send to me not the dr. Thanks!
2016-02-03 | catherine.c
emailed testimonials to danny. closing. 2016-02-01 | danny.n
catherine, can you copy them and email it to me. 2016-02-01 | catherine.c
Hi Danny, looks like old site had copy/paste testimonials...lots of them.
file:///Volumes/Amazon%20S3/opt360server/Websites/CosmeticDentistFairfield.com/html-site/testimonials.htm 2016-02-01 | danny.n
Catherine, any updates? Let me know soon if you can. Client is inquiring
Amalya just brought to my attention that she has another company doing a separate Adword Campaign since July at about $400/m. I had advised to her today to allocate it to 1 single campaign for us to manage combining the 2 total budget which will allow us to have her dominate more. Gave her an example as in if doing 2 campaign with each at 2 mileage coverage, we can do 4 miles. She will leave it for now and see. Client overall doesn’t seem to know much about what she’s doing or what she wants.
add to testimonial page along with the other ones that is there already
2015-09-16 | rod.l
The testimonials page is pulling reviews from a different service as noted in the other ticket, do you want us to add this video on top? Otherwise, I wouldn't know how get this video on that service.
the videos that are on there links to youtube. All of them has an address issue. it all has “HTTPSS:….” remove that extra “S” in HTTP.
2015-10-07 | rod.l
Links are working now. 2015-10-07 | developerjitendra
i think now its accroding to you as you want 2015-10-07 | developerjitendra
please check your testiminial link http://cosmeticdentistfairfield.com/testimonials/ 2015-09-28 | danny.n
nope. we'll wait on them. thx. 2015-09-28 | rod.l
Any word for this? 2015-09-17 | danny.n
ok thanks. i m still waiting on them to contact the other company to fix the current coding. 2015-09-16 | rod.l
Video was added. Please double check. Should I close this ticket? 2015-09-16 | danny.n
Rod, i've contacted dr regarding the 3rd party coding issue for that page. Asked dr to have them fix it. In the meantime, please add the video he had sent over to this page on top of the issue. 2015-09-16 | danny.n
Rod, come speak to me, i can offer an alternative solution for this. 2015-09-16 | rod.l
This is true. There is no way for us to get to this code, Danny. 2015-09-16 | developerjitendra
the testimonial video link coming from this script/another website there is no way to edit by wp options the script is:
2015-09-09 | danny.n
sent adword activation email. Ok to close task 2015-09-09 | chandra.t
Added "clear braces" and "invisible braces" to campaign. 2015-09-09 | danny.n
chan, can you please add "clear braces", "invisible braces" 2015-09-04 | chandra.t
OM activated and charged. 2015-09-04 | chandra.t
Amalya called asking questions about online presence, stated she doesn’t see their site on the 1st page. I told her they have no SEO or SEM at the present. She didn’t know what they are which i explained. Recommended to focus on Adwords. Quoted her $300/m for Fairfield because that was her budget they can afford each month. Sent email with info so she can discuss with her husband.
2015-09-03 | danny.n
had a long phone confer with Dr. Epstein and Amalya. Dr is doing a lot of different type of marketing with other companies. Supposedly has adwords but they are not sure themselves. Dr wants to test out for a few months. Sent email, will wait for dr to reply back to confirm.
“I sent you a video testimonial recently and I don’t see it on the website anywhere. It should appear under testimonials and especially under Invisalign. AlsoThe special you are running under in Invisalign still says 2014 instead of 2015.”
Waiting on video file.
2015-08-21 | rod.l
Client contacted us and is trying to get the video testimonial from his iphone to the computer in order to upload. We will close the ticket and reopen when he has the file for us. 2015-08-17 | rod.l
Emailed client. Waiting for a reply. 2015-08-17 | danny.n
Rod, please coordinate with the dr to resend. I know he sent quite a few edits the past 30 days, it may be soemwhere within those edits. He has a few other domains as well so that also added on to the possible confusion either on his end or our end. He emailed me from drepstein@familydentalgroup.com so email him there to get questions answered. 2015-08-17 | rod.l
Danny, where is this video?
Adjusted monthly fee –
$20 > $29 for mobile
$10 > $29 for social
$10 > $20 for videos
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Testimonialclosed
Ticket: Website | 2015-07-21
| Rod L.
| #35902
|
please add this testimonial to this and his other 3 sites:
” I have to say that dentist visits are never very high on my wish list but the several visits I had with Dr. Epstein and his staff went very smoothly with minimal discomfort and ended with results that were beyond my expectations! Thank you for the assistance with introducing me to the Family Dental Group! I couldn’t be more satisfied with the experience and the way the whole process was facilitated! Dr. Epstein and his staff were extremely professional and made me feel very comfortable with the process from the very start. I will highly recommend them to any friends and family members that will benefit from Dr. Epstein’s expertise in cosmetic dentistry!! Thanks again for everything!”
rod, this is what the dr had sent me. I’ve replied back and bcc’d u in the email. Please contact dr to clarify.
“You keep sending me emails saying my ticket is complete but things are not working. The gallery does not work properly on my iPhone or my computer I can’t click on a case and see all the data. The invisible line special page shows 2014 is the year can we please update that two 2015? Can we change affiliations to affiliations and awards? Please add two items to that list: America’s top dentists and who’s who doctors honors edition.”
2015-07-21 | rod.l
Ticket has been completed. Closing ticket. 2015-07-17 | rod.l
Hello Dr. Epstein,
Your ticket #35756 labeled -Edit Request Issue- has been been updated.
We've gone ahead and fixed the gallery. We have added the awards to the about section; however, we can't find any "2014" instance in the invisilign page. Could you let us know what page you want us to change from 2014 to 2015?
“We accept all major credit cards, ATM cards, cash, and personal checks. For our patients’ convenience we have arranged payment plan through third parties, CareCredit,
City Health which help our patients receive their treatment in a timely manner.
Ddanny,
Please replace “City Health” with “ICare Financial” on my sites.
2015-07-15 | rod.l
Ticket has been completed. Closing ticket.
“1. On our Invisalifgn page I would like my WABC TV video Special to appear prominently on the opening page lie the video testimonial dies Perhaps a button that says, “Watch Dr. Epstein’s WABC TV Christmas Special Video.” That opens the movie.
2. The gallery doesn’t work in Explorer (didn’t try all browsers). When I click on the photo for porcelain veneer or other, the cases don’t open. Please be sure it worked properly on all sites and platforms.
3. I’m sending another porcelain veneer case with 4 photos (full face and close up before and after):attached
4. Pleaae add this case to the gallery under Veneers, and especially to the porcelain veneer minisite. If room for an explanation, you can add, “ This gentleman wanted a whiter, brighter smile without aall the wear his teeth had accumulated. Since 24 Zirconia1 (high strength) porcelain veneers were done at the same visit, he was free to go ss white as he liked, without this darker teeth telling tale. This is a great example of why it is important to include all the teeth that show when making a significant color change to aoid detection.”
2015-07-17 | rod.l
Ticket has been completed. Closing ticket. 2015-07-16 | rod.l
Go ahead and add the video player with this video to the top of the invisalign page. (video: https://www.youtube.com/watch?v=mcS5oVan7Sg ) 2015-07-16 | developerjitendra
Are you want me to show a button on home page of the website to show this video " Dr. Kenneth Epstein featured on WABC TV's American Health Front talking about Invisalign" which will open this https://www.youtube.com/watch?v=mcS5oVan7Sg. or you want me to replace the current top viodeo on /invisalign page with this wabc video please clear my doubt.
Can you please log onto FTP and add the following lines to the end of the robots.txt file:
User-agent: ia_archiver
Disallow: /
Important for you to FLUSH CACHE in wordpress after the changes have been made.
2015-06-29 | justin.n
Ticket has been completed. Closing ticket. 2015-06-24 | developerjitendra
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Via Emailclosed
Tickets | 2015-06-15
| Chandra
| #33627
|
Dr Mason has moved out of state and is no longer with us please remove Dr. Mason from our sites. I would also like to add our anesthesiologist: Fickry Salib, MD in his place.
Plase add this to my websites.
Dr. Epstein was recognized by the Consumers Research Council of America as one of America’s Top Dentists 2014 and has also earned inclusion in the 2015 National tWho’s Who Top Doctors Honors Edition.”
2015-06-11 | mitchell.g
Ticket has been completed. Closing ticket. 2015-06-11 | mitchell.g
I'm currently working on finishing all three mini sites. I have added the above quote to the main site homepage. Everything will be finished by the end of today. 2015-06-11 | danny.n
Mitchell, are you still working on this? dr had called to inquire if it is being worked on. 2015-06-09 | olivia.l
Please ask Belinda 2015-06-01 | danny.n
"Please edit the top of the page to say Fairfield after the above number, then add another line just below it saying,” (203) 876-6161 Milford”"
2015-04-06 | leanne.p
emailed dr stating he will have to provide aaron the login credentials for CP.
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Site is Downclosed
Tickets | 2015-03-23
| Danny
| #29861
|
“My patients have told me my site is been down for a few days. Not sure how long. Please get it up right away call me if there’s any problems. You can reach me on cell 203-521-4987, or home to 32557019, or office 203-337-6262.
If you had a problem with my AMEX it is now resolved.
Dr. Kenneth Epstein
Sent from my iPhone
Cryptic misspellings courtesy of Siri
My reply email is Drkennethepstein@familydentalgroup.com”
2015-04-22 | belinda.t
Closing task until Dr. Epstein responds. 2015-04-01 | olivia.l
Called client to follow up, he's contact Now Media group to get the domains to transfer over. He's aware that his 3 little domains are down in the meantime. 2015-03-25 | olivia.l
Website is up again. Belinda created the account in plesk to host the medicaldns zone files to point a record to MWP. 2015-03-25 | olivia.l
Spoke to client and sent him instructions on how to updated A record. He is coordinating with Now Media group to transfer the domain from their account to his godaddy account first 2015-03-23 | olivia.l
Called this cell, home and office and left a detailed voicemail on his work line. 2015-03-23 | danny.n
Chan, read the part about AMEX.
I’m following up with you regarding the DNS changes of the domains below. The name servers of the websites are old settings that need to be updated. Currently the websites are offline and we would like them back up as soon as possible as they have good ranking.
Please update the name servers to the following:
ns1.medicaldns.com
ns2.medicaldns.com
If you log into your Godaddy.com account, there will be a section called “nameservers/DNS” for you to edit the current ones.
– Leanne, I’ve forwarded a bunch of emails to you to organize to prepare for edits.
2015-04-17 | belinda.t
Closing ticket because website is down. 2014-11-07 | leanne.p
Danny, website is being converted to WP and belinda is finishing up on monday to start edits.
I’m thinking of merging the 3 minisites into my main.
Can you tell me if they’re working at all? How many visitors do they get? What is the cost of keeping them open and up to date annually?
2014-09-29 | justin.n
LM on voicemail 2014-09-29 | danny.n
Justin, can you contact the client regarding this. Talk to me with any questions. Thanks 2014-09-29 | sandie.v
Hi Danny. Please contact Dr. by the end of today. Thank you! 2014-09-29 | sandie.v
Dr said today: I inquired about wisdom and cost savings to merge the 3 micro sites into the main one and didn't get an answer. Please find out and contact me. 2014-09-24 | sandie.v
Danny, we only have webstats for sep 2014 (that is when we moved the website over to our end).
Website Backup:
Introduction:
Questionnaire:
Concept:
Approved:
Developed:
Sitemap, Submissions, 301:
Check Other Products:
Analytics Applied:
Review:
DC is Ready:
DC is Live:
Cancelled
2015-09-03 | danny.n
had a long phone confer with Dr. Epstein and Amalya. Dr is doing a lot of different type of marketing with other companies. Supposedly has adwords but they are not sure themselves. Dr wants to test out for a few months. Sent email, will wait for dr to reply back to confirm.
naveed replied and confirmed he will pause all work.
2016-03-16 | danny.n
Done. Thanks.
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