Brent J. Porter, DDS

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    PRACTICE ADDRESS


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    Profile ID: 100316




    Specialty: Sub-Specialty:  Package:  Related: Accounting: Deals:

    DOMAIN INFO


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    Close Account closed
    Task: Website | 2018-01-04 | Chandra | #113752 |

    Please close out the account.


    2018-02-12 | catherine.c
    files/DB/htaccess saved in dropbox cancelled, removed from manageWP
    2018-02-12 | catherine.c
    no forms, removed post, no social - empty links.
    2018-02-06 | chandra.t
    Removed from StatusCake, Jotform, and Analytics.
    2018-01-04 | catherine.c
    we do not have domain. removed domain from godaddy site.

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    Cancellation 
    Accounting | 2017-10-24 | Chandra | #98330 |

    Dr. Porter called and stated he had canceled in January and wanted to be refunded months thereafter. I reviewed the account and no cancellation notice was sent and informed him we can cancel the account now. Emailed him cancellation confirmation and stopped charges.


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    request transfer out domain closed
    Task: Website | 2017-01-13 | Catherine C. | #67161 |

    Called requested transfer domain. They are sending email to us from their host with code.


    2017-01-13 | catherine.c
    Initiated transfer. Requested Karen to confirm when accepted.
    2017-01-13 | catherine.c
    Going to another GoDaddy acct:
    Email Address: domains@businesspromotion.com
    Cust ID: 130641334
    Mark Domain Contact Information as “Use details from specified customer account“
    Mark "Keep the current name servers"

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    Phone Call 
    Notes | 2016-11-18 | Desirae.G | #63529 |

    Kenzie called and requested the vector version of their logo. I see that the Dr. did not order logo with us and I could not find it in our files. Belinda is looking into this and will contact Kenzie.


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    YouTube Video 
    Design | 2016-09-28 | Belinda | #60051 |

    Added a youtube video via telephone https://www.youtube.com/watch?v=bUphQFD1JPY


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    Past Due 
    Accounting | 2016-04-04 | Chandra | #48159 |

    Email past due $107 for web.


    2016-05-06 | chandra.t
    Doctor updated CC via fax (Visa ending in 6745), paid past due.

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    Past Due 
    Accounting | 2016-01-04 | Chandra | #43160 |

    Email past due $107 for web.


    2016-01-04 | chandra.t
    Doctor updated CC via phone, paid past due.

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    Monthly Fee Increase Update 
    Accounting | 2015-08-04 | Chandra | #36430 |

    Adjusted monthly fee –
    $20 > $29 for social


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    FTP – Robot closed
    Task: Website | 2015-06-23 | Justin | #34149 |

    Can you please log onto FTP and add the following lines to the end of the robots.txt file:

    User-agent: ia_archiver
    Disallow: /

    Important for you to FLUSH CACHE in wordpress after the changes have been made.


    2015-06-29 | justin.n
    Ticket has been completed. Closing ticket.

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    Add Email closed
    Tasks | 2015-05-29 | Justin | #32742 |

    Please add: smile@brentjporterdds.com below the number on the Contact Us Page

     

    They want the appointment request submissions to go to the email above as well


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    Remove Legal Notices closed
    Tasks | 2015-04-23 | Justin | #31383 |

    Remove anything that says “legal notices” any links and/or pages throughout website.


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    Email: Your Website is Live 
    Design | 2015-04-21 | Belinda | #31144 |

    Hello Dr. Porter,

    Congratulations! Your website (brentjporterdds.com) is now live and visible to the public.

    We strongly encourage you to further customize your site by logging into Control Panel and using the website editor. If you have any questions and/or concerns, please let us know.

    LOGGING INTO CONTROL PANEL

    Login via your member login page: www.optimized360.com/controlpanel

    Username (your domain): brentjporterdds.com

    If this will be your 1st time logging in, please go to “forgot password”. You will receive the instructions to reset it via your email on file which I have confirmed: cavtyfre@sbcglobal.net

    MAKING CHANGES

    If you would like to make any changes to your website, you can do so by logging into Control Panel and clicking on “Edit Your Website.” You may add/remove/edit/upload any pages that you may wish. The online editor is available to you 24/7 and we welcome any questions regarding how to use it.

    Thank you!


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    Please Assign Designer – Mobile Website closed
    Tasks | 2015-04-17 | Justin | #31014 |

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    New Order (Constant Contact Promo) – Mobile Website closed
    Tasks | 2015-04-17 | Justin | #31013 |

    Mobile: $1,000 + $29/m**
    (2 payments of $499)
    **2015 Monthly Waived


    2015-04-17 | chandra.t
    Charged.

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    Mobile Website (Constant Contact Blast) 
    Leads | 2015-04-17 | Justin | #31012 |

    Spoke with Karen – very nice – asked questions about mobile – told her the importance and benefits of it – wants to set up an email for the office – they are currently still using gmail – will call me back to see if they will move forward with mobile website design


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    Website Live closed
    Tickets | 2015-04-17 | Brent J. Porter, DDS | #31010 |

    Please allow our website to go live. Thank you very much for your assistance.


    2015-04-21 | belinda.t
    Domain was transferred, updated CP. Changed DNS/A record to gateway.
    2015-04-21 | belinda.t
    Pref Hostname IP Address TTL 10 brentjporterdds.com 198.66.254.143 60 min Blacklist Check SMTP Test
    2015-04-21 | belinda.t
    Need updated password for domain.

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    Missed Call closed
    Tasks | 2015-03-13 | Chandra | #28908 |

    Kim called while you were away, please call 831-459-9802.


    2015-03-19 | leanne.p
    emailed karen stating that the domain has successfully transferred over to our account.
    2015-03-19 | leanne.p
    she asked if she stills owns the domain. I said we technically own it since it is in our account but we are able to release to her whenever she would like it back. We can provide paperwork if she would want that. (approved by Belinda)
    2015-03-13 | leanne.p
    received the email from Wayne and the domain is currently being transferred. Emailed karen to inform her of the transfer and will update her once we have it in our account.
    2015-03-13 | leanne.p
    called in regards to the domain transfer. Told her still waiting on wayne to forward me the godaddy transfer email. Called wayne at (415)751-8323 and left message with carla to call me back or respond to my email.

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    Facebook Updated Link closed
    Tickets | 2015-02-24 | Justin | #28091 |

    https://www.facebook.com/pages/Brent-J-Porter-DDS/1399796736993843


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    Email: DNS Change Instructions 
    Design | 2015-02-20 | Belinda | #28021 |

    Hello Dr. Porter, DDS,

    Currently your website is not accessible to prospective patients and/or search engines. We strongly recommend on making your website visible to start building a history online. The sooner this is done, the better it is for your site.

    Please let us know if you would like to go live and we will walk you through the steps.

    Design Team
    Optimized 360
    ph. 1-800-997-9368.


    2015-03-13 | leanne.p
    emailed wayne to follow up on that domain transfer email or codes on the email.
    2015-03-09 | leanne.p
    oops.. comment below is not for dr. porter.. it was for dr. vitarelli---v
    2015-03-09 | leanne.p
    eager to make the website live but told him due to the domain transfer, i will be able to make it live by the end of this week or beginning of next week. apologized because thought we could make it live today.
    2015-03-06 | leanne.p
    emailed wayne@mediaprosf.com on behalf of karen in order to do the domain transfer. asked him to unlock, change email and provide epp code (if it changes)
    2015-03-06 | leanne.p
    Epp Code: 5a05490b8eec9a1!

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    Email: Your Website is Ready 
    Custom Ready | 2015-02-17 | Olivia | #27876 |

    Hello Dr. Brent J. Porter, DDS,

    Thank you again for working together with me on designing your website. Your website is currently password protected and is not viewable to the public until you approve to do so. To view your site you will need to first login to your control panel. Please follow the instructions below to do so:

    LOGGING IN

    Login via your member login page: www.optimized360.com/controlpanel

    Username (your domain): brentjporterdds.com

    If this will be your 1st time logging in, please go to “forgot password”. You will receive the instructions to reset it via your email on file which I have confirmed: cavtyfre@sbcglobal.net

    MAKING CHANGES

    If you would like to make any changes to your website, you can do so by logging into Control Panel and clicking on “Edit Your Website.” You may add/remove/edit/upload any pages that you may wish. The online editor is available to you 24/7 and we welcome any questions regarding how to use it.

    Thank you and let me know if you have any questions!


    Leave a Comment:




    Download files to Design Numbers 
    Design | 2015-02-17 | Olivia | #27875 |

    Per Dawn’s request, I downloaded the wp-content and database to design numbers. Closed out the elance project and emailed client about the website being ready for review


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    Social Media Access 
    Notes | 2015-01-30 | Justin | #27277 |

    Spoke with Dr. – he wants to delegate Steve Miller to have access to the social media to make postings to the socials – Steve will contact me


    2015-02-02 | dawn.m
    Here are all of the Social Media links that we need to make sure are on the new website: Google Plus: https://plus.google.com/118052789900906125805/about?hl=en Facebook: https://plus.google.com/118052789900906125805/about?hl=en Twitter: https://twitter.com/BrentJPorterDDS Instagram: http://instagram.com/brentjporterdds

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    Client Follow Up closed
    Tasks | 2014-12-10 | Dawn | #25760 |

    Still no word from the client. Never heard back from them since the previous note was left. Please try to follow up and let me know if you hear from them. Thank you


    2015-01-20 | justin.n
    Called Dr - was on hold - he said he would call me back - told Dawn - Dawn said they will touch base next week - closing ticket
    2015-01-06 | dawn.m
    -justin please let me know if you have heard from or followed up with client.
    2014-12-30 | dawn.m
    -please update status

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    Client Follow Up closed
    Tasks | 2014-09-30 | Dawn | #23863 |

    -have not heard from client in over 2 months. Seemed close to approval however wanted a different background picture. Very busy/hard to get a hold of.


    2014-10-01 | justin.n
    (continued note) Will transfer to you
    2014-10-01 | justin.n
    Spoke with front desk - Dr will call me in a few minutes

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    Design Drafts 
    Design | 2013-11-20 | Dawn | #6762 |

    -7/30/14-LM for dr at front desk and on cell

    -5/15/14-Spoke with dr. Porter, will call him at 1pm today Back phone: 831-459-9810

    -4/11/14 – Spoke with Dr. POrter, will send edits next week, walked them through logging into online editor

    -4/9/14 – LM for Dr. Porter, spoke with dr. will send email for logo, available fridays at 10am and gave me his number so I will call him then.

    -3/20/14-LM for Dr. Porter, Dr. Porter Called while I was with Dr. F, Called back and left him a message

    -3/14/14-Sent f/u to Dr. Porter. Did not know he called last week otherwise would have followed up sooner.

    – 03/7/14 – Dr. called (Dawn out of the office), said he will call back on Monday 3/10 – Chandra

    -2/28/14 LM For Dr. Porter

    -1/31/14 – LM for Dr. Porter

    -Karen called today asking about the online editor. Also said they will be making notes for the design and picking up process again.

    -1/16/14 – sent follow up email

    -Spoke with Dr. Porter, likes the new design we did but certain aspects from his old site. Likes the font and logo and size of logo from his current website. Told him it wasn’t a problem that if he could send me the original files for his logo I could use it. Wants to have a nice balence with the age groups young children-teen. Will take a nother look and get back to me. Also wants to show his wife.

    -no longer wants video on home page, no wisdom teeth up front.

    Send Dr. recreation of his current website and another design that is similar but not his exact website so he can compare


    2015-02-04 | dawn.m
    -karen called, wanted to change menu font, color of buttons on bottom and minor text change to the logo. sent on static draft so dr. could get a more accurate size since he asked to incease the size of the logo further.
    2015-02-03 | dawn.m
    -emailed dr. updated draft with new social icons and photos
    2015-01-30 | dawn.m
    -spoke with steve, will email over the social media links to me -creating some kind of app for the doctor that the patient will go to, submit a photo or something and it will automatically update to social media, clarified with him that this app is completely indepenedent from the website. -steve also mentioned that the dr would like to have a facebook feed incorporated into website later on. called and spoke with dr. was very confused about anything technical and can get frustrated very easily. let him know that I can do what he is asking for by putting the feed on an individual page so keep it simple. dr. was okay with that and I will move forward with the other edits.
    2015-01-30 | dawn.m
    -called dr. porter, really like the website and just wanted to add all social media icons to top and find more beach realated photos for the 4 icons. -also wanted me to reach out to their social media person to make sure they will have access to a particular plugin they are using for their social media management -Steve: steve@socialdental.com//801-362-5207
    2015-01-16 | dawn.m
    -doctor just called in asking for admin access to the website for a social marketing guy he is working with. Told him we do not provide admin access however we can update codes, etc. for him if he submits a ticket. -Also let him know that either way, we are not his current website host and have not yet finished the design process. Let him know we have tried numerous times to follow up but was not able to reach him. -Asked me to call him on 1/30 at 10am to discuss the design and get it finished, in the meantime he will need to contact his current website host in regards to current admin access.

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  • Domain Information
    Client Registrar
    Hosts Email
    Alias Info
    Registrar Info

    Milestones
    .360temp.com

    Intro & Gallery URL:
    Site Sucker & 301s:
    Site Username (subdomain):
    Map Domain in Pagely/WP:
    Customizer:
    Additional Pages:
    Review:
    Tutorial:
    Website is Ready:

    Cancelled
    301:
    Other Products:
    Status Cake:
    Live Online:
    Analytics Setup:
    Jetpack Stats Setup:
    Analytics ID:
    Google Account

    Analytics by Client

    Shared Dropbox
    Custom Content
    Please submit a task to create content.
    ADDITIONAL EMAIL TO:

    ADDITIONAL EMAIL TO:

    ADDITIONAL EMAIL TO:

  • FTP / Logins
    Website Location:
    Godaddy / 360 Sites
    Subdomain
    FTP USER

    FTP PW

    Shared Dropbox
    Domain Information
    Exclusivity
    Ownership
    Client Registrar
    Hosts Email
    Website Hacked
    Hacked on:
    Resolved?


    Alias Info
    Registrar Login
    Milestones
    Introduction:
    Questionnaire: 2000-01-01
    Site Download/Site Sucker:
    Temporary Site: 2000-01-01
    Concept: 2000-01-01
    Approved: 2000-01-01
    Add to Upwork
    Add Developer to Temp Site
    Review: 2000-01-01
    Design # and Download:
    Image Optim:
    Website is Ready: checked
    Cancelled
    Sitemap, Submissions, 301: 2000-01-01
    Update Other Products:
    Status Cake: 2000-09-12
    Live Online: 2015-04-21
    Analytics Setup: 2016-03-30
    Analytics Report or Jetpack Setup: 2015-04-21
    Analytics ID:
    Google Account

    Analytics by Client
    Custom Content
    Ordered Topics: (please submit a separate ticket)
    ADDITIONAL EMAIL TO:


    Additional Recipients:




    Previous Concepts:
    Additional Recipients:

    Message for Client:

    Task for Developers:




    Add new milestone to Upwork.com Add new milestone to Upwork.com
    Add Developer to Temp Site: 360developers 360developers103259
    ADDITIONAL EMAIL TO:



    ADDITIONAL EMAIL TO:

  • MILESTONES
    Website Backup:
    Introduction:
    Questionnaire:
    Concept:
    Approved:
    Developed:
    Sitemap, Submissions, 301:
    Check Other Products:
    Analytics Applied:
    Review:
    DC is Ready:
    DC is Live:
    Cancelled
    Previous Design #

    Previous Site Removed:
    Previous Location:
    Previous Subdomain:
    Godaddy / 360 Sites / 360 Temp

    Previous FTP USER

    Previous FTP PW

    ADDITIONAL EMAIL TO:



    Additional Recipients:
    Attach File(s):


    Previous Concepts:
    Additional Recipients:

    Message for Client:


    Task for Developers:


    Add new milestone to Upwork.com Add new milestone to Upwork.com
    Add Developer to Temp Site: 360developers 360developers103259

    ADDITIONAL EMAIL TO:



    ADDITIONAL EMAIL TO:



  • Video Information
    Added to vendor DB
    Checked for alias
    Placed on site
    Declined (note reason why)
    Cancelled

    COMPANY
    Media Med
    Media Med Integrated
    3D4 Dental
    Optio: register w/client info
    Swarm
  • Facebook
    Account Access:
    Active
    Cancelled
    Google Plus
    Account Access: PIN: F/U: URL: Active
    Cancelled
    Twitter
    Twitter
    Active
    Cancelled

    ADDITIONAL EMAIL TO:



    ADDITIONAL EMAIL TO:




    Facebook
    Google
    Twitter
  • Blog Schedule
    Monthly
    None


    Notes

    After submitting the form, copy + paste the EDIT SUBMISSION URL on the thank you page here:



    Need topics? See a list of topics here.

    Initial Blog DQ
    Social Media Access

    Facebook

    Account Access:
    Active
    Cancelled

    Google Plus

    Account Access:

    PIN:
    F/U:
    URL:
    Active
    Cancelled

    Twitter

    Twitter


    Active
    Cancelled

  • Logo Milestones
    Intro:
    Concept:
    Approval:
    Sent Files:
    File URL: Decline to Use (note reason why):
    Cancelled

    ADDITIONAL EMAIL TO:





    Additional Recipients:



    Previous Concepts:
    Additional Recipients:

    Message for Client:
    Instructions to Place on Website (ticket)
  • Username: Password:
    Reviewed:
    Placed on Website:
    Cancelled


    Send Email Confirmation

    ADDITIONAL EMAIL TO:

    Reviewed:
    Active:
    Cancelled


    Send Email Confirmation

    ADDITIONAL EMAIL TO:

    CSR: Pagely Ticket Created:
    Domain Mapping: DB Search & Replace:
    Active/Completed:
    Cancelled


    Send Email Confirmation

    ADDITIONAL EMAIL TO:

  • Email
    HIPAA
    Regular Email

    Active
    Cancelled

    Inboxes Created:
  • BRC - Reputation Management
    Pending
    Active
    Placed on Site
    Cancelled

  • Marketing




    STEPS
    Ordered:
    Account:
    Waiting for Live Website
    Ad Setup
    Test Ad
    Active
    Paused
    Cancelled
    SEARCH ENGINES
    Adwords
    Yahoo/Bing
    Remarketing
    Display (generic)
    Video
    Mobile
    Other Campaigns (see notes)
    SEO
    Pending
    Monitored by oDesk
    Paused
    Cancelled

    KEYWORDS

  • ORDERED/PAID
    Template



    Website
    2000-01-01

    Mobile
    Fluid Responsive
    2015-04-17

    Videos


    Marketing


    Reputation


    Facebook
    2000-01-01

    Google Plus
    2000-01-01

    Blog


    SEO


    Logo


    SPK

    DC

    Email
    2000-01-01

    HIPAA Form


    SSL Security


    ADApt


    Others


    360 Plan



    Leads | 2015-04-17 | Justin | Mobile Website (Constant Contact Blast)


    Initial: Payments of
    Monthly:


    x

    Regular Price:

    Initial: Payments of
    Monthly:


    Regular Price:

    Initial: Payments of
    Monthly:

    COMMENTS: