Alder Family Dental

  • Alt. Contacts

    Team


    ALERT:

    PRACTICE ADDRESS


    BILLING ADDRESS

    Profile ID: 100249




    Specialty: Sub-Specialty:  Package:  Related: Accounting: Deals:

    DOMAIN INFO


    LATEST NOTES



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    Start Cancellation







    Take Site Down and Remove Videos closed
    Task: Other | 2016-06-01 | Danny | #52316 |

    client cancel.


    Leave a Comment:




    Pause Account closed
    Task: Accounting | 2016-06-01 | Danny | #52315 |

    Chan, please email stacy confirmation if there are outstanding dues and stop all future recurring.


    2016-06-01 | chandra.t
    Stopped charges.

    Leave a Comment:




    Cancellation 
    Notes | 2016-06-01 | Danny | #52314 |

    Spoke to Stacy, already has a new site up. Went with local guy because he’s handling their social media. It wasn’t anything in particular with our service, just wanted to stay local


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    Past Due 
    Accounting | 2015-12-01 | Chandra | #41794 |

    Email past due $78 for web (Pete Nourse).


    2015-12-30 | chandra.t
    Doctor updated CC via fax, paid past due. Stacey from the office called to confirm.

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    Please Call closed
    Task: Technical | 2015-12-01 | Chandra | #41779 |

    Client became past due (Pete Nourse) and I noticed they had Rod transfer to their own GoDaddy account. Please contact to verify if cancelled.


    2015-12-23 | chandra.t
    Client cancelled with Pete, closing ticket.
    2015-12-02 | danny.n
    Chan, there is no cancellation. Did you speak to pete? payments goes through Pete's cc not the client right?

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    Domain Transfer (via Phone/Email) closed
    Ticket: Technical | 2015-11-18 | Rod L. | #41366 |

    Transferring to Godaddy Account: I have our go daddy account number it is: 62106376
    and the email is alderfamilydental@gmail.com


    Leave a Comment:




    mobile closed
    Ticket: Website | 2015-08-10 | Alder Family Dental | #36703 |

    How can I set this as our mobile website redirect code
    http://509digital.pdqs.mobi/alderfamilydental/


    2015-08-14 | rod.l
    No Reply. Closing.
    2015-08-12 | rod.l
    Emailed the client directly.
    2015-08-10 | rod.l
    Hello Dr. Sharkey

    Your ticket #36703 labeled -mobile- has been been updated.

    If you would like that address to be redirected to your current domain, you can give us access to the account you registered that domain with and we can have it redirect it to alderfamilydental.com. We will just need the site you registered with and the login credentials.

    Thank you!

    Leave a Comment:




    Monthly Fee Increase Update 
    Accounting | 2015-08-04 | Chandra | #36454 |

    Adjusted monthly fee –
    $19 > $29 for mobile


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    FTP – Robot closed
    Task: Website | 2015-06-23 | Justin | #34128 |

    Can you please log onto FTP and add the following lines to the end of the robots.txt file:

    User-agent: ia_archiver
    Disallow: /

    Important for you to FLUSH CACHE in wordpress after the changes have been made.


    2015-06-29 | justin.n
    Ticket has been completed. Closing ticket.

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    Remove Legal Notices closed
    Tasks | 2015-04-23 | Justin | #31481 |

    Remove anything that says “legal notices” any links and/or pages throughout website.


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    Testimonials closed
    Tickets | 2015-04-20 | Chandra | #31050 |

    Debbie called and asked why testimonials were not automatically placed on site after submission, explained in case content was not appropriate etc. – Added two testimonials and showed how to place new ones for the future through CP.


    Leave a Comment:




    Via Email closed
    Tickets | 2015-04-02 | Leanne | #30340 |

    We will go ahead and proceed with continued service with Optimized360 for $68 monthly. Thank you.


    2015-04-02 | chandra.t
    Profile has been updated. $68/m (Web+Mob)

    Leave a Comment:




    Update Credit Card closed
    Tickets | 2015-03-26 | Danny | #29996 |

    Chandra, Stacey (office manager) is dropping Pete Nourse but wants to continue the website through us. I told her you’ll be faxing her a CC Update form to change “ownership”. Once she faxes it back, can you update the billing info in CP. I removed Pete’s info already


    2015-03-26 | chandra.t
    Received fax, updated billing with Dr. Graham McIntire info.
    2015-03-26 | chandra.t
    Sent form.

    Leave a Comment:




    Please Fix – Links not working closed
    Tickets | 2015-03-26 | Danny | #29995 |

    Leanne, spoke to Stacey this morning. when you click on any of the links, the pages are empty. Please email her once it is completed. Thanks.


    2015-03-26 | leanne.p
    fixed links and theme. chan will be telling stacey since she will be getting their cc

    Leave a Comment:




    Please Fix – Per Stacy’s request closed
    Tickets | 2015-01-29 | Danny | #27224 |

    There was a lot of confusion with the ticket they had sent. Spoke to Stacy, she said they log in fine but don’t know how to edit the G+ link which is going to the wrong account. Please email stacy when done.

    here is the correct G+ link: https://plus.google.com/106889964579507568083/about


    2015-01-29 | chandra.t
    previous google+ -https://plus.google.com/105561289195293626586/about
    2015-01-29 | chandra.t
    Updated, emailed Stacey.

    Leave a Comment:




    Please Contact Debbie Adamson (Log In) closed
    Tickets | 2015-01-28 | Justin | #27209 |

    writefromtheheart@hotmail.com
    509-876-4461
    I am the marketing coordinator for Alder Family Dental. We use your web services for our web site. However I’m no longer able to log in to make changes. Our user name is alderfamilydental.com. Would you email me the new procedures for logging into our web site?


    2015-01-28 | leanne.p
    Emailed client instructions on how to log in as well as the website to use.

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    Called Regarding Videos Monthly Fee 
    Accounting | 2014-12-04 | Justin | #25466 |

    LM


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    Google Analytics closed
    Tasks | 2014-11-03 | Danny | #24606 |

    Yutis,
    Are they receiving Analytics360 report? can you verify. Client had asked about not receiving “reports” that they normally do every month. I believe this was from s21 but not sure so let me know before i respond. Thanks.


    2014-11-04 | yutis.s
    Scheduled reports for stacey
    2014-11-04 | yutis.s
    sent danny last 3 months pdf report
    2014-11-04 | danny.n
    Please send the A360 in the future to stacey@alderfamilydental.com
    2014-11-04 | danny.n
    Yutis, is it possible to get the A360 for the previous 3 months? thx
    2014-11-03 | yutis.s
    "analytics report setup" is the option that indicates they are receiving the reports under the analytics tab. Just setup the monthly report for them. Please let the client know
    2014-11-03 | danny.n
    Also, for those that are getting the Analytics360 reports... is there a mark somewhere i would know in the future that you have setup for them?

    Leave a Comment:




    Via email: alderfamilydental@gmail.com closed
    Tickets | 2014-11-03 | Olivia | #24603 |

    We are wanting to update some photos on the website. Are we able to do that? We have been online to our site edit, but it appears some features we are not allowed to edit. Can I get details our what we are and are not allowed to edit with our website. Thanks​


    2014-11-03 | ha.l@optizign.com
    Responded.

    Leave a Comment:




    changes to website closed
    Tickets | 2014-10-29 | Alder Family Dental | #24458 |

    We need change our logo on our website. We also are wanting to change/update staff photos. Can we do that or do we have to send the photos to you?


    Leave a Comment:




    Edit Request – Per Client closed
    Tickets | 2014-09-24 | Danny | #23733 |

    Hi Danny,

    Would you be able to have who ever is in charge of the website for Alder Family contact their office manager, Stacey. They would like to add some videos to their website and have some questions. Office number is 509-525-9474.

    Then if you guys could give us an update about that call, that would be great!

    Let me know if you have any questions.

    Thanks!


    2014-09-25 | sandie.v
    Sent email to answer her questions about videos. Also, left message at front desk.
    2014-09-24 | sandie.v
    Stacey was busy. She will be available around 1ish. Call back then

    Leave a Comment:




    link not working closed
    Tickets | 2014-07-24 | Alder Family Dental | #22188 |

    link for sleep apnea/snore guard and the IV sedation on front page are not working. I also need to speak with someone in regards to updating our website for new products and procedures offered and when we should have them. thanks


    2014-07-28 | danny.n
    contacted client via email to call me to discuss.
    2014-07-28 | danny.n
    Hi Chandra, I will contact them directly. Pete's company is more marketing focused so if it s related to that, i will let client know to speak to Pete. Some marketing products that Pete doesn't do, we will handle. Any other products (videos, social, mobile), I will handle directly so I will call and see.
    2014-07-25 | chandra.t
    Danny please contact or is that something they would need to discuss with Pete?
    2014-07-25 | chandra.t
    Updated

    Leave a Comment:




    Mobile Redirect Not Working closed
    Complaint Notes | 2014-05-23 | Danny | #15304 |

    Sandie, please take a look at their site. It is not redirecting to their mobile. Pete had contacted me to let me know the client complained about this.


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    Support 
    Notes | 2014-05-22 | Sandie | #15286 |

    5/22/14 – by Sandie
    – create emails michelle@alderfamilydental.com and delete frontdesk@alderfamilydental.com


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    Edit 
    Notes | 2014-03-26 | Sandie | #11242 |

    March 26, 2914
    – link Meet the Team page to the button in the flash


    Leave a Comment:




    WP Conversion 
    Design | 2014-03-26 | Sandie | #11239 |

    – converted to WP website
    – emails in GoDaddy


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    Zoho Charges 
    Zoho | 1991-04-15 | Sean | #20170 |

    1.9.13 – Premium w/Local: $1-499 + $59/m (Charged by Chelsea) *only contact Pete Nourse for accounting*

    1.9.13 – Mobile: $499 + $29/m (Charged by Chelsea)


    Leave a Comment:




    Zoho ID 
    Zoho | 1991-04-14 | Sean | #20169 |

    840057000000091095


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    Zoho Social 
    Zoho | 1991-04-13 | Sean | #20168 |

    Google Plus: https://plus.google.com/105561289195293626586/about
    sn: alderfamilydental@yahoo.com
    pw: W2ll2w2ll2


    Leave a Comment:




  • Domain Information
    Client Registrar
    Hosts Email
    Alias Info
    Registrar Info

    Milestones
    .360temp.com

    Intro & Gallery URL:
    Site Sucker & 301s:
    Site Username (subdomain):
    Map Domain in Pagely/WP:
    Customizer:
    Additional Pages:
    Review:
    Tutorial:
    Website is Ready:

    Cancelled
    301:
    Other Products:
    Status Cake:
    Live Online:
    Analytics Setup:
    Jetpack Stats Setup:
    Analytics ID:
    Google Account

    Analytics by Client

    Shared Dropbox
    Custom Content
    Please submit a task to create content.
    ADDITIONAL EMAIL TO:

    ADDITIONAL EMAIL TO:

    ADDITIONAL EMAIL TO:

  • FTP / Logins
    Website Location:
    Godaddy / 360 Sites
    Subdomain
    FTP USER

    FTP PW

    Shared Dropbox
    Domain Information
    Exclusivity
    Ownership
    Client Registrar
    Hosts Email
    Website Hacked
    Hacked on:
    Resolved?


    Alias Info
    Registrar Login
    Milestones
    Introduction:
    Questionnaire: 2000-01-01
    Site Download/Site Sucker:
    Temporary Site: 2000-01-01
    Concept:
    Approved: 2000-01-01
    Add to Upwork
    Add Developer to Temp Site
    Review:
    Design # and Download:
    Image Optim:
    Website is Ready: checked
    Cancelled
    Sitemap, Submissions, 301: 2000-01-01
    Update Other Products:
    Status Cake: 2000-06-09
    Live Online:
    Analytics Setup: 2000-01-01
    Analytics Report or Jetpack Setup: 2000-01-01
    Analytics ID:
    Google Account

    Analytics by Client
    Custom Content
    Ordered Topics: (please submit a separate ticket)
    ADDITIONAL EMAIL TO:


    Additional Recipients:




    Previous Concepts:
    Additional Recipients:

    Message for Client:

    Task for Developers:




    Add new milestone to Upwork.com Add new milestone to Upwork.com
    Add Developer to Temp Site: 360developers 360developers103259
    ADDITIONAL EMAIL TO:



    ADDITIONAL EMAIL TO:

  • MILESTONES
    Website Backup:
    Introduction:
    Questionnaire:
    Concept:
    Approved:
    Developed:
    Sitemap, Submissions, 301:
    Check Other Products:
    Analytics Applied:
    Review:
    DC is Ready:
    DC is Live:
    Cancelled
    Previous Design #

    Previous Site Removed:
    Previous Location:
    Previous Subdomain:
    Godaddy / 360 Sites / 360 Temp

    Previous FTP USER

    Previous FTP PW

    ADDITIONAL EMAIL TO:



    Additional Recipients:
    Attach File(s):


    Previous Concepts:
    Additional Recipients:

    Message for Client:


    Task for Developers:


    Add new milestone to Upwork.com Add new milestone to Upwork.com
    Add Developer to Temp Site: 360developers 360developers103259

    ADDITIONAL EMAIL TO:



    ADDITIONAL EMAIL TO:



  • Video Information
    Added to vendor DB
    Checked for alias
    Placed on site
    Declined (note reason why)
    Cancelled

    COMPANY
    Media Med
    Media Med Integrated
    3D4 Dental
    Optio: register w/client info
    Swarm
  • Facebook
    Account Access:
    Active
    Cancelled
    Google Plus
    Account Access: PIN: F/U: URL: Active
    Cancelled
    Twitter
    Twitter
    Active
    Cancelled

    ADDITIONAL EMAIL TO:



    ADDITIONAL EMAIL TO:




    Facebook
    Google
    Twitter
  • Blog Schedule
    Monthly
    None


    Notes

    After submitting the form, copy + paste the EDIT SUBMISSION URL on the thank you page here:



    Need topics? See a list of topics here.

    Initial Blog DQ
    Social Media Access

    Facebook

    Account Access:
    Active
    Cancelled

    Google Plus

    Account Access:

    PIN:
    F/U:
    URL:
    Active
    Cancelled

    Twitter

    Twitter


    Active
    Cancelled

  • Logo Milestones
    Intro:
    Concept:
    Approval:
    Sent Files:
    File URL: Decline to Use (note reason why):
    Cancelled

    ADDITIONAL EMAIL TO:





    Additional Recipients:



    Previous Concepts:
    Additional Recipients:

    Message for Client:
    Instructions to Place on Website (ticket)
  • Username: Password:
    Reviewed:
    Placed on Website:
    Cancelled


    Send Email Confirmation

    ADDITIONAL EMAIL TO:

    Reviewed:
    Active:
    Cancelled


    Send Email Confirmation

    ADDITIONAL EMAIL TO:

    CSR: Pagely Ticket Created:
    Domain Mapping: DB Search & Replace:
    Active/Completed:
    Cancelled


    Send Email Confirmation

    ADDITIONAL EMAIL TO:

  • Email
    HIPAA
    Regular Email

    Active
    Cancelled

    Inboxes Created:
  • BRC - Reputation Management
    Pending
    Active
    Placed on Site
    Cancelled

  • Marketing




    STEPS
    Ordered:
    Account:
    Waiting for Live Website
    Ad Setup
    Test Ad
    Active
    Paused
    Cancelled
    SEARCH ENGINES
    Adwords
    Yahoo/Bing
    Remarketing
    Display (generic)
    Video
    Mobile
    Other Campaigns (see notes)
    SEO
    Pending
    Monitored by oDesk
    Paused
    Cancelled

    KEYWORDS

  • ORDERED/PAID
    Template



    Website
    2000-01-01

    Mobile
    Fluid Responsive
    2001-01-01

    Videos
    2016-06-27

    Marketing


    Reputation


    Facebook


    Google Plus


    Blog


    SEO


    Logo


    SPK

    DC

    Email
    2000-01-01

    HIPAA Form


    SSL Security


    ADApt


    Others


    360 Plan