Domain Help
Complaint | 2017-03-31
| Danny
| #72651
|
“Hi Danny,
The domain peoriaorthodontist.com has been transferred to orthosesame but I still do not have a godaddy login and password to access my domain. Can you provide me with some assistance?
Howard H Choi, DDS, MS
Chief Smile Officer
Choi Orthodontics
(480) 282-3437”
2017-03-31 | danny.n
my response: Dr. Choi,
I did a "whois" lookup on your domain which shows the details of your domain registration. It shows that ORTHOSESAME has control of your domain which means it is sitting in their "registrar" account.
There are a lot of different REGISTRAR out there that you can go to to buy and reserve domains. GoDaddy is one of them which mean people/company uses like us. It doesn't seem like OrthoSesame is using GoDaddy but a different one.
Anyhow, please contact OrthoSesame, they have control of your domain which is where it was transferred to from our GoDaddy account.
If you want to have your domain to sit in your GoDaddy account, you will need to request that from OrthoSesame. You can have the domain sit in your own GoDaddy account and still have OrthoSesame host your current live site. Just coordinate with them and request this from them.
Thank you and hope that helps, Dr. Choi.
2017-09-12 | chandra.t
Removed from Status Cake. 2017-04-12 | chandra.t
Noticed peoriaorthodontist.mobi in our managed list, please remove. 2017-03-22 | catherine.c
no videos, no status cake, no domain. 2017-03-15 | catherine.c
no emails.
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Stop All Chargesclosed
Task: Accounting | 2017-02-28
| Danny
| #70486
|
Please stop all charges and email dr cancellation confirmation. They faxed in cancellation letter
Krisanne is restarting transfer out domain. Transfer was not completed on her end when it was initiated in January.
2017-02-21 | catherine.c
domain processed - accepted and confirmed with Krisanne. 2017-02-20 | catherine.c
Waiting on her email from eNom to send to us.
Catherine, it seems like domain was never transferred? it shows we are still the registrar and that domain is expired as of last week.
Can you take a look? Please renew it and go live for now.
“Hi Danny,
My website went down and I am not quite sure why. Did we miss a payment? I apologize if we did. We were in the transfer process but did not complete it. They were still waiting to finish the website before making the transfer. “
2017-01-19 | catherine.c
Emailed Dr. Choi & Krisanne at sesame. Domains were processed transfer out on our end by Sesame never accepted the transfer. peoriaorthodontist.com expired on 1/10 and was reason site went down. I have renewed it and Krisanne is working on accepting transfer. 2017-01-19 | danny.n
dr's email to notify on status: howiechoi@gmail.com
Removed client from Mediamed account and stopped charges, did not see videos on site as client must have have deleted.
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change formsclosed
Ticket: Website | 2015-08-14
| Rod L.
| #36976
|
We would like to replace our current health history forms for child and adult with these new ones. I have attached these items. Thank you for your help.
noticed that inside pages are not working correctly and loading css. contacted dr. to let him know since we gave him admin access to the site that the SEO guy might have done something to affect the website.
2014-12-30 | dawn.m
-patrick responded that he does not have access to change things on the website and must submit a ticket in order to do so. Let him know that he actually does have admin access to edit all areas of the website as requested on November 17th but we have gone ahead and fixed the website so it is displaying properly.
Trying to verify Howard’s site with google webmaster tools but can’t do it without verifying that the domain is registered at Godaddy. You have to login and follow the steps below so I can get the domain verified. Let me know if you have any questions.
Follow the steps below to create a DNS (Domain Name System) record that proves to Google that you own the domain.
1. Log in to your account for peoriaorthodontist.com at www.godaddy.com by clicking the My Account tab.
2. Under the Domains header, click the Launch button in the row for your domain name, peoriaorthodontist.com.
3. Under the DNS Manager header, click Launch.
4. In the TXT (Text) section, click QuickAdd.
5. In the Host field, enter @.
6. In the TXT Value field, copy and paste the following unique security token:
7. Leave the TTL drop-down as the default selection.
8. At the top or the bottom of the page, click the Save Zone File button.
9. Click OK in the pop-up.
2014-12-04 | leanne.p
Belinda, it has been completed. You can notify client about the change and I'll close the ticket. 2014-12-04 | ha.l@optizign.com
Done. Please let client know it will take up to 48 hours for the changes. Thanks
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From Dr. Choiclosed
Tasks | 2014-11-20
| Danny
| #25038
|
“Hi Danny. This is the message I got from Patrick.
Can you email Optizign and tell them I can’t update your profile section on your website. I’m getting the error below.
“Failed to update autologin link.”
Everytime I try saving anything on your profile section that same error comes up. It has to do with a plugin called Autolink that they installed. Have them fix this so I can update your profile section. Thanks.
Yours cordially,
Howard H Choi, DDS, MS
Chief Clinical Officer | Choi Orthodontics”
2014-11-20 | belinda.t
Just emailed you a response Danny. 2014-11-20 | danny.n
I forwarded you that email too. He's still sending it to danny@solution21.com :( 2014-11-20 | danny.n
I forwarded you that email too. He's still sending it to danny@solution21.com :(
Howard H Choi, DDS, MS
Chief Clinical Officer | Choi Orthodontics
2014-11-19 | danny.n
Gave dr instructions to download a copy to outlook. Will wait for confirmation prior to transferring 2014-11-19 | danny.n
Dr's response. Basically ok'd
"Hi Danny, okay I understand. You may go ahead with the account change and initiate the change. NOT a domain change, but an account change. I can set up the emails once the transfer has been done." 2014-11-19 | danny.n
contacting dr to let him know and aware about the emails if it is transferred over to his GoDaddy, we can't offer support if there are any issues in the future. Will wait for his response. 2014-11-19 | dawn.m
-client has 8 emails with us. if we do the account change will also need to transfer emails over to them. 2014-11-19 | danny.n
Dawn, can you please transfer the domain to his GoDaddy account. Please remind him to update/keep the DNS the same if it changes when it transfers. Please cc me in the email when you instruct him to accept it in his account. Thanks.
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Admin Accessclosed
Tasks | 2014-11-17
| Danny
| #24917
|
Belinda, please go ahead and setup the Admin access. Dr responded with his authorization and agreement to the revised terms for any future fix at the rate of $100/hour. My notes are below regarding the setup fees.
2014-11-17 | belinda.t
sn: drchoiadmin
pw: howardchoi13
email: support@optimized360.com
Notified doctor of direct login.
– sent dr email waiting for his approval to the charges and the terms of agreement if we are to grant Patrick (SEO) access.
– $300 admin access setup fee
– $100/per hour for future support-related to this.
2014-11-17 | danny.n
Spoke to dr. Dr stated he trusts Patrick and will be responsible for any support we have to fix in the future at the rate of $100/hour. Dr stated that he will have to explore the option of cancelling since he has full ownership. I've agreed with the dr to waive this. Dr responded back to today's email agreeing to the terms. 2014-11-14 | danny.n
see note.
I hired an SEO firm that needs to install some plugins on my wordpress site to be able to optimize my site correctly. I need permission on my website to install the plugins or if you can’t do that to install the plugins for me please.
How much and I paying for you to host my site vs go daddy?
I need the following plugins installed:
– Google Analytics by Yoast
– Google XML Sitemaps
– Local SEO for WordPress SEO by Yoast
– Video SEO for WordPress SEO by Yoast
– WordPress SEO Premium
– WordPress SEO News
2014-11-14 | belinda.t
Let Patrick know that we will grant him Admin access after Dr. Choi's approval. He may get all access information from Dr. Choi. 2014-11-14 | danny.n
Spoke to the dr. Dr understands and appreciated the explanation. At this point, no need to install any additional plugins. 2014-11-14 | danny.n
dr called. LM, called dr back, lm for him on his voicemail. playing phone tags. 2014-11-14 | danny.n
called dr. - LM for dr to call me back to discuss. 2014-11-13 | danny.n
Leanne, please do not do any of the plugin installation. I will contact the client to discuss his options. 2014-11-13 | leanne.p
Danny, I'll take care of the plugins.
I would like to disable the gina@peoriaorthodontist.com email…she no longer works here. Neither does casey@peoriaorthodontist.com nor Jessica@peoriaorthodontist.com, or Kerry@peoriaorthodontist.com … if they still have one (I’m not sure)
I do have a new employee, Karen. If Karen could get a Karen@peoriaorthodontist.com email, that would be great!
Also, I noticed our website can be accessed by either peoriaorthodontist.com or drchoi.com….could the emails be @drchoi.com, or do they need to stay as @peoriaorthodontist.com? Some of our vendors and patients oftentimes misspell “peoriaorthodontist”, and we don’t receive the email. Please call me or email me and let me know…thank you! Neely
2014-11-04 | chandra.t
Spoke to Neely, also removed sherry and ashley. Did not want forwarding anymore.
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Menu Barclosed
Tasks | 2014-11-03
| Chandra
| #24595
|
this is our November calendar to be added as a new page under “our office” after meet the staff titled “Office Hours”. I would like it to be a picture of a calendar with the following dates/times as opposed to just listed dates/times
Replace
7545 W. Bell Rd., Suite 106Peoria, AZ 85382
with
7545 W. Bell Rd., Suite 106 Peoria, AZ 85382
Secondly upload the enclosed KML file at the root of the website and embed the below code at the Home Page of the website before the closing of the
tag.
Site Code –
Peoria Orthodontist
Peoria Orthodontist proudly provides quality orthodontic care to the community of Peoria, AZ and surrounding areas such as Glendale, Phoenix, Sun City, and El Mirage. Our office specializes in the prevention and correction of misaligned teeth and jaws as well as treatment of TMJ disorder.
-Client requested to add a “Patient Login” button to the home page to link to their new patient portal https://www.mytlink.net/TLinkDotNet/Patient/Login.aspx?tpract=569668
-Added new Patient Login and Promotions buttons April 23, 2014
gmail: choiorthodontics@gmail.com (PW: Choi_3437)
twitter: @ChoiOrthodontics (PW: Choi_3437)
FB: choiorthodontics@gmail.com (PW: Choi_3437)
pinterest: choiorthodontics@gmail.com (PW: Choi_3437) – this is not part of social… he created it- we are not responsible to maintain
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