David R. Reesman, D.D.S., Ltd.

  • Alt. Contacts

    Team


    ALERT:

    PRACTICE ADDRESS


    BILLING ADDRESS

    Profile ID: 100202




    Specialty: Sub-Specialty:  Package:  Related: Accounting: Deals:

    DOMAIN INFO


    LATEST NOTES



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    Start Cancellation







    remove FB page closed
    Marketing | 2018-01-18 | Catherine C. | #116341 |

    Please delete the Facebook page you created for us.

    https://www.facebook.com/North-Bay-Dental-148909795152324/


    2018-01-18 | catherine.c
    emailed Beth:
    Hi Beth,
    We have looked in our records and we did not create this Facebook page. We created this one.
    https://facebook.com/pages/North-Bay-Dental/598023846882770
    This is the old login that we have for the above Facebook page:
    snnorthbaydental@gmail.com // reesman262
    Please contact Facebook to see if they can help delete this page. Let us know if you have any questions. Thank you!

    Leave a Comment:




    Stop All Products closed
    Task: Website | 2017-04-03 | Danny | #72742 |

    “”Fwd: Cancel All Web Hosting Services
    ———- Forwarded message ———-
    From: Beth Harrass
    Date: Mon, Apr 3, 2017 at 6:52 AM
    Subject: Cancel All Web Hosting Services
    To: support@optimized360.com

    Thank you,
    Beth Harrass
    Business Manager, North Bay Dental
    David Reesman D.D.S, LTD
    “”


    2017-04-26 | catherine.c
    no post, 2 emails removed, no domain.

    Leave a Comment:




    Stop All Charges closed
    Task: Website | 2017-04-03 | Danny | #72741 |

    “Fwd: Cancel All Web Hosting Services
    ———- Forwarded message ———-
    From: Beth Harrass
    Date: Mon, Apr 3, 2017 at 6:52 AM
    Subject: Cancel All Web Hosting Services
    To: support@optimized360.com

    Thank you,
    Beth Harrass
    Business Manager, North Bay Dental
    David Reesman D.D.S, LTD


    2017-04-03 | chandra.t
    Charges stopped.

    Leave a Comment:




    Site not ours. 
    Notes | 2017-03-24 | Rod L. | #72171 |

    We got an email from Godaddy that the site was compromised. Once checked, we found that northbaydental.com is hosted, designed and created by SmartBox Web Network (presumably). The site we are currently hosting on our servers is not accessible as the temporary domain goes to northbaydental.com which the client also controls. Consequently, any changes made to the site in our servers have no effect. If site (the one in our servers) needs to be removed, fixed, edited, please create a task.


    2017-03-24 | catherine.c
    ok, sounds good. will wait for her official notice. thanks.
    2017-03-24 | danny.n
    catherine, please see note on Mar 13. Beth wanted to reinstate which was on that date. Haven't received any official cancellation of account.
    2017-03-24 | catherine.c
    Danny, they wanted site and emails back after they cancelled first time. The site is officially not showing ours right now. Is this client good to close & cancel again?

    Leave a Comment:




    reinstate emails closed
    Ticket: Website | 2017-03-16 | Catherine C. | #71621 |

    beth requested to reinstate :

    beth@northbaydental.com
    office@northbaydental.com


    2017-03-16 | catherine.c
    email to beth:
    We were able to retrieve the inboxes of the two emails. beth@ is working but office@ has an incorrect MX record. Since the domain was transferred out from us, settings may have changed.
    It looks like that you may be using a Google App for emails. If you are, please set the same MX record settings for both beth@ and office@.
    Password for beth@northbaydental.com is 360_beth

    Leave a Comment:




    Do NOT Cancel YET closed
    Task: Accounting | 2017-03-13 | Danny | #71295 |

    “My email and website are down due to cancellation of our web hosting. I did not finish with the cancellation and would like my web hosting reinstated until further notice. Thank you! – Beth”

    Chan, please continue charging then until further notice from Beth.


    2017-03-13 | chandra.t
    Reactivated charges, next billing date 4/5/17 $107 for web.

    Leave a Comment:




    Cancel Account closed
    Task: Other | 2017-03-06 | Chandra | #70889 |

    “Please cancel my web hosting and refund my credit card on file $107.00 from the Feb 2017 change. optimized 360 is no longer hosting our website.” – beth@northbaydental.com (Beth Harrass)


    2017-03-13 | catherine.c
    “My email and website are down due to cancellation of our web hosting. I did not finish with the cancellation and would like my web hosting reinstated until further notice. Thank you! – Beth”
    2017-03-13 | catherine.c
    My email and website are down due to cancellation of our web hosting. I did not finish with the cancellation and would like my web hosting reinstated until further notice. Thank you! - Beth
    2017-03-10 | catherine.c
    4 emails removed.
    2017-03-06 | chandra.t
    Informed her, they did not send written a notice of cancellation but have stopped all charges as of today.

    Leave a Comment:




    transfer out domain closed
    Ticket: Website | 2017-01-10 | Catherine C. | #66853 |

    Please transfer our domain to the account below:

    support@smartboxwebmarketing.com
    customer number is 98695909


    2017-01-10 | catherine.c
    Ticket has been completed. Closing ticket.
    2017-01-10 | catherine.c
    transfer initiated. Requested Beth to confirm when they have accepted.

    Leave a Comment:




    site down closed
    Ticket: Website | 2016-10-11 | Catherine C. | #60924 |

    email from Beth Schneeweis. site down again.


    2016-12-08 | rod.l
    Catherine contacted client. Godaddy says its working on this issue for many different clients.
    2016-12-08 | rod.l
    Site is not down. Scan did not reveal anything. Will contact godaddy about the FTP settings.
    2016-10-14 | catherine.c
    Chance at godaddy cleaned .htaccess file. Had misc. characters. Site is back up. Pop up login screen still displays when try to install plugin. Emailed godaddy, waiting for their response.
    2016-10-13 | catherine.c
    northbay is down again. contacted godaddy, they restored back 2 days. Site not up yet but will restore more days.
    2016-10-11 | catherine.c
    while installing wordfence plugin, pop up window asks to enter FTP login. Emailed godaddy screen and waiting for them to remove popup.
    2016-10-11 | catherine.c
    Site is back working. Rod is scanning.

    Leave a Comment:




    CC Update 
    Accounting | 2016-07-26 | Chandra | #55807 |

    Beth updated CC via phone (Amex ending in 3000).


    Leave a Comment:




    remove sitemap links closed
    Task: Website | 2016-07-13 | Catherine C. | #55042 |

    Please remove/hide list of links on bottom left corner of each page.


    2016-07-15 | developerbrijesh
    Done

    Leave a Comment:




    site down closed
    Ticket: Website | 2016-07-11 | Catherine C. | #54912 |

    We are still not able to access our web page. Please advise. See attached.


    2016-07-13 | catherine.c
    called GoDaddy. Paxton stated was a redirect issue. Disabled .htaccess file, set site live, then put back .htaccess file. Root dir was missing index.php file. He added it back in and site is now working.
    2016-07-12 | catherine.c
    Would you know why the site is down? A record is correct.
    2016-07-11 | catherine.c
    Emailed Beth - we are looking into this issue.

    Leave a Comment:




    add A record closed
    Ticket: Website | 2016-06-08 | Catherine C. | #52816 |

    I need to request that you contact your website hosting company (optizign.com) and have them put in a pointer.

    portal.northbaydental.com > 198.12.156.232


    2016-06-09 | catherine.c
    added.

    Leave a Comment:




    Comp.Of Tickets& product intro. emailed 
    Notes | 2016-05-25 | Alec J. | #51910 |

    Leave a Comment:




    add email closed
    Ticket: Website | 2016-05-23 | Catherine C. | #51726 |

    bea@northbaydental.com


    2016-05-23 | catherine.c
    updated & emailed beth.
    2016-05-23 | catherine.c
    from beth: Will you please delete the drreesman@northbaydental.com and add bea@northbaydental.com?
    2016-05-23 | catherine.c
    Client has not paid $20/mo. They have total 6 emails currently. Emailed Beth, waiting for her response.
    2016-05-23 | catherine.c
    email added. waiting for confirm on email charges before responding to client.

    Leave a Comment:




    New emails closed
    Ticket: Website | 2015-09-08 | Rod L. | #37946 |

    Will you please reset password for amanda@northbaydental.com

    and create a new email for sue@northbaydental.com


    2015-09-14 | belinda.t
    Has sales been notified of the additional charges for more emails? I don't see a task for the charge.
    2015-09-09 | rod.l
    Closing for now. Client knows about the extra charge.
    2015-09-08 | rod.l
    Emailed her about the additional charge if she would like more emails.
    2015-09-08 | belinda.t
    Yes
    2015-09-08 | rod.l
    Reset pass to: 6S1E5bGpId11
    2015-09-08 | rod.l
    Should I let them know of the charge? They currently have 6 emails with us.

    Leave a Comment:




    Monthly Fee Increase Update 
    Accounting | 2015-08-04 | Chandra | #36439 |

    Adjusted monthly fee –
    $79 > $49 for web
    $10 > $29 for mobile
    $10 > $29 for social


    Leave a Comment:




    FTP – Robot closed
    Task: Website | 2015-06-23 | Justin | #34097 |

    Can you please log onto FTP and add the following lines to the end of the robots.txt file:

    User-agent: ia_archiver
    Disallow: /

    Important for you to FLUSH CACHE in wordpress after the changes have been made.


    2015-06-29 | justin.n
    Ticket has been completed. Closing ticket.

    Leave a Comment:




    Mobile Friendly Inquiry 
    Notes | 2015-05-07 | Belinda | #32058 |

    Beth emailed asking if their website was mobile friendly, confirmed that it is and have sent her a screenshot of Google’s mobile friendly test.


    Leave a Comment:




    Remove Shelley’s Email closed
    Tickets | 2015-04-28 | Belinda | #31737 |

    Please delete the email for shelley@northbaydental.com She is no longer employed here.


    2015-04-28 | justin.n
    Ticket has been completed. Closing ticket.

    Leave a Comment:




    Remove Legal Notices closed
    Tasks | 2015-04-23 | Justin | #31571 |

    Remove anything that says “legal notices” any links and/or pages throughout website.


    Leave a Comment:




    Email Login closed
    Tickets | 2015-02-04 | Chandra | #27441 |

    I am a client of yours with https://login.secureserver.net. I am unable to go into my account. I am at Shelley@northbaydental.com and need my password reset. Thank you


    2015-02-04 | chandra.t
    Reset pw and sent her credentials.

    Leave a Comment:




    Past Due 
    Accounting | 2014-12-05 | Chandra | #25571 |

    Email past due $99


    2015-01-06 | chandra.t
    Beth updated CC over phone, paid past due.
    2015-01-06 | chandra.t
    LM with Beth.

    Leave a Comment:




    Tranfer Client 
    Accounting | 2014-12-04 | Chandra | #25481 |

    Dr. Reesman is on our client list, transferred payments over from Solution21 $99/m billed on the 5th. Adriana from Solution21 confirmed the stopped charges over there.


    Leave a Comment:




    Email Password Reset closed
    Tickets | 2014-10-28 | Chandra | #24451 |

    Good Afternoon Frank,
    Will you please send me the password for office@northbaydental.com – Beth beth@northbaydental.com


    2014-10-28 | chandra.t
    Sent reset password to email on file

    Leave a Comment:




    Create Email – via Frank closed
    Tickets | 2014-09-29 | Chandra | #23825 |

    Will you please create an email for Amanda Grandke (amanda@northbaydental.com)
    Beth – beth@northbaydental.com


    2014-10-02 | chandra.t
    Updated.

    Leave a Comment:




    Please Call closed
    Tasks | 2014-08-14 | Chandra | #22735 |

    Tim left a voice mail regarding the MX record, please contact him 414-281-9192


    Leave a Comment:




    MX Record Change Request via Frank, via IT team closed
    Tasks | 2014-07-28 | Olivia | #22245 |

    Frank,

    I think we or I have gotten a little mixed up…

    I checked the mx and spf records and it doesn’t look like it is showing up.

    I am looking for northbaydental.com records… I was informed that you didn’t have access to the back end for “reesdent.com”. So I informed beth that the emails would need to be address@northbaydental.com, She agreed with that change.

    mx
    http://mxtoolbox.com/supertool.aspx?action=mx%3azixvpm.northbaydental.com
    spf
    http://mxtoolbox.com/SuperTool.aspx?action=spf%3anorthbaydental.com

    Also, I do not recall if we talked about hosting the emails, do you host the mail server?

    If so,

    I am going to need the following accounts setup:
    office@northbaydental.com
    beth@northbaydental.com
    shelly@northbaydental.com
    davidreesman@northbaydental.com
    reesmandental@northbaydental.com

    Also I am going to need the smtp, pop, imap server(s)/ports/auth.


    2014-07-30 | belinda.t
    - added TXT
    2014-07-30 | belinda.t
    - added MX per tim@descodental.com - tim would like to adjust TXT file but will send
    2014-07-29 | ha.l@optizign.com
    Created emails: office@northbaydental.com shelly@northbaydental.com davidreesman@northbaydental.com reesmandental@northbaydental.com beth@... already existed. Emailed login credentials to client.
    2014-07-28 | ha.l@optizign.com
    Client has domain http://reesdent.com with s21. same site.

    Leave a Comment:




    Zoho Charges 
    Zoho | 1991-01-07 | Sean | #20072 |

    4.04.13 – VIP: $5-000 + $99/m (Charged by Chelsea)


    Leave a Comment:




    Zoho ID 
    Zoho | 1991-01-06 | Sean | #20071 |

    840057000000091273


    Leave a Comment:




    Zoho Social 
    Zoho | 1991-01-05 | Sean | #20070 |

    snnorthbaydental@gmail.com // reesman262

    FACEBOOK:
    https://facebook.com/pages/North-Bay-Dental/598023846882770

    TWITTER:

    BLOG:
    reesdent.blogspot.com/

    GOOGLE:
    https://plus.google.com/113770436840346053402/about


    Leave a Comment:




  • Domain Information
    Client Registrar
    Hosts Email
    Alias Info
    Registrar Info

    Milestones
    .360temp.com

    Intro & Gallery URL:
    Site Sucker & 301s:
    Site Username (subdomain):
    Map Domain in Pagely/WP:
    Customizer:
    Additional Pages:
    Review:
    Tutorial:
    Website is Ready:

    Cancelled
    301:
    Other Products:
    Status Cake:
    Live Online:
    Analytics Setup:
    Jetpack Stats Setup:
    Analytics ID:
    Google Account

    Analytics by Client

    Shared Dropbox
    Custom Content
    Please submit a task to create content.
    ADDITIONAL EMAIL TO:

    ADDITIONAL EMAIL TO:

    ADDITIONAL EMAIL TO:

  • FTP / Logins
    Website Location:
    Godaddy / 360 Sites
    Subdomain
    FTP USER

    FTP PW

    Shared Dropbox
    Domain Information
    Exclusivity
    Ownership
    Client Registrar
    Hosts Email
    Website Hacked
    Hacked on:
    Resolved?


    Alias Info
    Registrar Login
    Milestones
    Introduction:
    Questionnaire: 2000-01-01
    Site Download/Site Sucker:
    Temporary Site:
    Concept: 2000-01-01
    Approved:
    Add to Upwork
    Add Developer to Temp Site
    Review:
    Design # and Download:
    Image Optim:
    Website is Ready: checked1/1/2000
    Cancelled
    Sitemap, Submissions, 301:
    Update Other Products:
    Status Cake: 2000-03-11
    Live Online: 2001-01-01
    Analytics Setup: 2000-01-01
    Analytics Report or Jetpack Setup: 2000-01-01
    Analytics ID:
    Google Account

    Analytics by Client
    Custom Content
    Ordered Topics: (please submit a separate ticket)
    ADDITIONAL EMAIL TO:


    Additional Recipients:




    Previous Concepts:
    Additional Recipients:

    Message for Client:

    Task for Developers:




    Add new milestone to Upwork.com Add new milestone to Upwork.com
    Add Developer to Temp Site: 360developers 360developers103259
    ADDITIONAL EMAIL TO:



    ADDITIONAL EMAIL TO:

  • MILESTONES
    Website Backup:
    Introduction:
    Questionnaire:
    Concept:
    Approved:
    Developed:
    Sitemap, Submissions, 301:
    Check Other Products:
    Analytics Applied:
    Review:
    DC is Ready:
    DC is Live:
    Cancelled
    Previous Design #

    Previous Site Removed:
    Previous Location:
    Previous Subdomain:
    Godaddy / 360 Sites / 360 Temp

    Previous FTP USER

    Previous FTP PW

    ADDITIONAL EMAIL TO:



    Additional Recipients:
    Attach File(s):


    Previous Concepts:
    Additional Recipients:

    Message for Client:


    Task for Developers:


    Add new milestone to Upwork.com Add new milestone to Upwork.com
    Add Developer to Temp Site: 360developers 360developers103259

    ADDITIONAL EMAIL TO:



    ADDITIONAL EMAIL TO:



  • Video Information
    Added to vendor DB
    Checked for alias
    Placed on site
    Declined (note reason why)
    Cancelled

    COMPANY
    Media Med
    Media Med Integrated
    3D4 Dental
    Optio: register w/client info
    Swarm
  • Facebook
    Account Access:
    Active
    Cancelled
    Google Plus
    Account Access: PIN: F/U: URL: Active
    Cancelled
    Twitter
    Twitter
    Active
    Cancelled

    ADDITIONAL EMAIL TO:



    ADDITIONAL EMAIL TO:




    Facebook
    Google
    Twitter
  • Blog Schedule
    Monthly
    None


    Notes

    After submitting the form, copy + paste the EDIT SUBMISSION URL on the thank you page here:



    Need topics? See a list of topics here.

    Initial Blog DQ
    Social Media Access

    Facebook

    Account Access:
    Active
    Cancelled

    Google Plus

    Account Access:

    PIN:
    F/U:
    URL:
    Active
    Cancelled

    Twitter

    Twitter


    Active
    Cancelled

  • Logo Milestones
    Intro:
    Concept:
    Approval:
    Sent Files:
    File URL: Decline to Use (note reason why):
    Cancelled

    ADDITIONAL EMAIL TO:





    Additional Recipients:



    Previous Concepts:
    Additional Recipients:

    Message for Client:
    Instructions to Place on Website (ticket)
  • Username: Password:
    Reviewed:
    Placed on Website:
    Cancelled


    Send Email Confirmation

    ADDITIONAL EMAIL TO:

    Reviewed:
    Active:
    Cancelled


    Send Email Confirmation

    ADDITIONAL EMAIL TO:

    CSR: Pagely Ticket Created:
    Domain Mapping: DB Search & Replace:
    Active/Completed:
    Cancelled


    Send Email Confirmation

    ADDITIONAL EMAIL TO:

  • Email
    HIPAA
    Regular Email

    Active
    Cancelled

    Inboxes Created:
  • BRC - Reputation Management
    Pending
    Active
    Placed on Site
    Cancelled

  • Marketing




    STEPS
    Ordered:
    Account:
    Waiting for Live Website
    Ad Setup
    Test Ad
    Active
    Paused
    Cancelled
    SEARCH ENGINES
    Adwords
    Yahoo/Bing
    Remarketing
    Display (generic)
    Video
    Mobile
    Other Campaigns (see notes)
    SEO
    Pending
    Monitored by oDesk
    Paused
    Cancelled

    KEYWORDS

  • ORDERED/PAID
    Template



    Website
    2000-01-01

    Mobile
    Fluid Responsive


    Videos
    2000-01-01

    Marketing


    Reputation


    Facebook


    Google Plus


    Blog


    SEO


    Logo


    SPK

    DC

    Email
    2000-01-01

    HIPAA Form


    SSL Security


    ADApt


    Others


    360 Plan