2018-01-18 | catherine.c
emailed Beth:
Hi Beth,
We have looked in our records and we did not create this Facebook page. We created this one.
https://facebook.com/pages/North-Bay-Dental/598023846882770
This is the old login that we have for the above Facebook page:
snnorthbaydental@gmail.com // reesman262
Please contact Facebook to see if they can help delete this page. Let us know if you have any questions. Thank you!
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Stop All Productsclosed
Task: Website | 2017-04-03
| Danny
| #72742
|
“”Fwd: Cancel All Web Hosting Services
———- Forwarded message ———-
From: Beth Harrass
Date: Mon, Apr 3, 2017 at 6:52 AM
Subject: Cancel All Web Hosting Services
To: support@optimized360.com
Thank you,
Beth Harrass
Business Manager, North Bay Dental
David Reesman D.D.S, LTD
“”
2017-04-26 | catherine.c
no post, 2 emails removed, no domain.
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Stop All Chargesclosed
Task: Website | 2017-04-03
| Danny
| #72741
|
“Fwd: Cancel All Web Hosting Services
———- Forwarded message ———-
From: Beth Harrass
Date: Mon, Apr 3, 2017 at 6:52 AM
Subject: Cancel All Web Hosting Services
To: support@optimized360.com
Thank you,
Beth Harrass
Business Manager, North Bay Dental
David Reesman D.D.S, LTD
“
We got an email from Godaddy that the site was compromised. Once checked, we found that northbaydental.com is hosted, designed and created by SmartBox Web Network (presumably). The site we are currently hosting on our servers is not accessible as the temporary domain goes to northbaydental.com which the client also controls. Consequently, any changes made to the site in our servers have no effect. If site (the one in our servers) needs to be removed, fixed, edited, please create a task.
2017-03-24 | catherine.c
ok, sounds good. will wait for her official notice. thanks. 2017-03-24 | danny.n
catherine, please see note on Mar 13. Beth wanted to reinstate which was on that date. Haven't received any official cancellation of account. 2017-03-24 | catherine.c
Danny, they wanted site and emails back after they cancelled first time. The site is officially not showing ours right now. Is this client good to close & cancel again?
2017-03-16 | catherine.c
email to beth:
We were able to retrieve the inboxes of the two emails. beth@ is working but office@ has an incorrect MX record. Since the domain was transferred out from us, settings may have changed.
It looks like that you may be using a Google App for emails. If you are, please set the same MX record settings for both beth@ and office@.
Password for beth@northbaydental.com is 360_beth
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Do NOT Cancel YETclosed
Task: Accounting | 2017-03-13
| Danny
| #71295
|
“My email and website are down due to cancellation of our web hosting. I did not finish with the cancellation and would like my web hosting reinstated until further notice. Thank you! – Beth”
Chan, please continue charging then until further notice from Beth.
2017-03-13 | chandra.t
Reactivated charges, next billing date 4/5/17 $107 for web.
“Please cancel my web hosting and refund my credit card on file $107.00 from the Feb 2017 change. optimized 360 is no longer hosting our website.” – beth@northbaydental.com (Beth Harrass)
2017-03-13 | catherine.c
“My email and website are down due to cancellation of our web hosting. I did not finish with the cancellation and would like my web hosting reinstated until further notice. Thank you! – Beth”
2017-03-13 | catherine.c
My email and website are down due to cancellation of our web hosting. I did not finish with the cancellation and would like my web hosting reinstated until further notice. Thank you! - Beth 2017-03-10 | catherine.c
4 emails removed. 2017-03-06 | chandra.t
Informed her, they did not send written a notice of cancellation but have stopped all charges as of today.
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transfer out domainclosed
Ticket: Website | 2017-01-10
| Catherine C.
| #66853
|
Please transfer our domain to the account below:
support@smartboxwebmarketing.com
customer number is 98695909
2017-01-10 | catherine.c
Ticket has been completed. Closing ticket. 2017-01-10 | catherine.c
transfer initiated. Requested Beth to confirm when they have accepted.
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site downclosed
Ticket: Website | 2016-10-11
| Catherine C.
| #60924
|
email from Beth Schneeweis. site down again.
2016-12-08 | rod.l
Catherine contacted client. Godaddy says its working on this issue for many different clients. 2016-12-08 | rod.l
Site is not down. Scan did not reveal anything. Will contact godaddy about the FTP settings. 2016-10-14 | catherine.c
Chance at godaddy cleaned .htaccess file. Had misc. characters. Site is back up. Pop up login screen still displays when try to install plugin. Emailed godaddy, waiting for their response. 2016-10-13 | catherine.c
northbay is down again. contacted godaddy, they restored back 2 days. Site not up yet but will restore more days. 2016-10-11 | catherine.c
while installing wordfence plugin, pop up window asks to enter FTP login. Emailed godaddy screen and waiting for them to remove popup. 2016-10-11 | catherine.c
Site is back working. Rod is scanning.
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CC Update
Accounting | 2016-07-26
| Chandra
| #55807
|
Please remove/hide list of links on bottom left corner of each page.
2016-07-15 | developerbrijesh
Done
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site downclosed
Ticket: Website | 2016-07-11
| Catherine C.
| #54912
|
We are still not able to access our web page. Please advise. See attached.
2016-07-13 | catherine.c
called GoDaddy. Paxton stated was a redirect issue. Disabled .htaccess file, set site live, then put back .htaccess file. Root dir was missing index.php file. He added it back in and site is now working. 2016-07-12 | catherine.c
Would you know why the site is down? A record is correct. 2016-07-11 | catherine.c
Emailed Beth - we are looking into this issue.
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add A recordclosed
Ticket: Website | 2016-06-08
| Catherine C.
| #52816
|
I need to request that you contact your website hosting company (optizign.com) and have them put in a pointer.
2016-05-23 | catherine.c
updated & emailed beth. 2016-05-23 | catherine.c
from beth: Will you please delete the drreesman@northbaydental.com and add bea@northbaydental.com? 2016-05-23 | catherine.c
Client has not paid $20/mo. They have total 6 emails currently. Emailed Beth, waiting for her response. 2016-05-23 | catherine.c
email added. waiting for confirm on email charges before responding to client.
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New emailsclosed
Ticket: Website | 2015-09-08
| Rod L.
| #37946
|
Will you please reset password for amanda@northbaydental.com
and create a new email for sue@northbaydental.com
2015-09-14 | belinda.t
Has sales been notified of the additional charges for more emails? I don't see a task for the charge. 2015-09-09 | rod.l
Closing for now. Client knows about the extra charge. 2015-09-08 | rod.l
Emailed her about the additional charge if she would like more emails. 2015-09-08 | belinda.t
Yes 2015-09-08 | rod.l
Reset pass to: 6S1E5bGpId11 2015-09-08 | rod.l
Should I let them know of the charge? They currently have 6 emails with us.
I am a client of yours with https://login.secureserver.net. I am unable to go into my account. I am at Shelley@northbaydental.com and need my password reset. Thank you
2015-02-04 | chandra.t
Reset pw and sent her credentials.
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Past Due
Accounting | 2014-12-05
| Chandra
| #25571
|
Email past due $99
2015-01-06 | chandra.t
Beth updated CC over phone, paid past due. 2015-01-06 | chandra.t
LM with Beth.
Dr. Reesman is on our client list, transferred payments over from Solution21 $99/m billed on the 5th. Adriana from Solution21 confirmed the stopped charges over there.
I checked the mx and spf records and it doesn’t look like it is showing up.
I am looking for northbaydental.com records… I was informed that you didn’t have access to the back end for “reesdent.com”. So I informed beth that the emails would need to be address@northbaydental.com, She agreed with that change.
Also, I do not recall if we talked about hosting the emails, do you host the mail server?
If so,
I am going to need the following accounts setup:
office@northbaydental.com
beth@northbaydental.com
shelly@northbaydental.com
davidreesman@northbaydental.com
reesmandental@northbaydental.com
Also I am going to need the smtp, pop, imap server(s)/ports/auth.
2014-07-30 | belinda.t
- added TXT 2014-07-30 | belinda.t
- added MX per tim@descodental.com
- tim would like to adjust TXT file but will send 2014-07-29 | ha.l@optizign.com
Created emails:
office@northbaydental.com
shelly@northbaydental.com
davidreesman@northbaydental.com
reesmandental@northbaydental.com
beth@... already existed. Emailed login credentials to client. 2014-07-28 | ha.l@optizign.com
Client has domain http://reesdent.com with s21. same site.
Website Backup:
Introduction:
Questionnaire:
Concept:
Approved:
Developed:
Sitemap, Submissions, 301:
Check Other Products:
Analytics Applied:
Review:
DC is Ready:
DC is Live:
Cancelled
emailed Beth:
Hi Beth,
We have looked in our records and we did not create this Facebook page. We created this one.
https://facebook.com/pages/North-Bay-Dental/598023846882770
This is the old login that we have for the above Facebook page:
snnorthbaydental@gmail.com // reesman262
Please contact Facebook to see if they can help delete this page. Let us know if you have any questions. Thank you!
Leave a Comment: