Jennifer Hibberd, DDS l Dr Jennifer Hibberd l CP 2017

NOTES
TEMPLATE
CUSTOM WEBSITE
DESIGN CHANGE
VIDEOS
SOCIAL MEDIA
BLOG
BRANDING
SECURITY
EMAIL
REPUTATION MGMT.
MARKETING
SALES

Reports | Client List | Lookbook | FAQ | Pricing

Alt. Contacts

Team
Dave Vivian Danny Ralph Justin Desirae Catherine Jan Jessica Charles Belinda

ALERT:

PRACTICE ADDRESS

BILLING ADDRESS

Profile ID: 100194
Client
Old Client
Lead

Specialty: Sub-Specialty: Package: Related: Accounting: Deals:

DOMAIN INFO

MX WHOIS IP

LATEST NOTES

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CATEGORY: Note Sales Marketing Accounting Design Social Complaint

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CATEGORY: Acct. Website Sales Marketing Technical Social Blog Other

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Website Mobile Videos SEO PPC Blog Facebook Google Plus Twitter Reputation Logo SSL Adapt Hipaa Forms

transfer out – toptorontopediatricdentistry.com closed
Task: Website | 2017-04-25 | Catherine C. | #74368 |

Stephanie Long from dentalcorp requested:

We will like to receive this domain. We use godaddy also, so it will be a change of contact.

Our godaddy account:

Cust ID: 109642837
Email: it.support@dentalcorp.ca

Please contact me directly if there are any issues.

2017-04-25 | catherine.c
transfer initiated. requested Stephanie confirm.

Leave a Comment:

Refund
Accounting | 2017-04-13 | Chandra | #73595 |

“Are you able to look into why I just got charged for May website costs when I have now archived it & transferred a domain?”

2017-04-13 | chandra.t
Dr. Hibberd canceled on the billing date, refunded $59 back to Visa ending 0437.

Leave a Comment:

IMPORTANT: Cancel but keep Files closed
Task: Website | 2017-04-05 | Danny | #73036 |

belinda, please cancel all products but save an archive of her website files.

She sold the practice to a new owner who will be taking over JUST the domain name: TopTorontoPediatricDentistry.com
Her current Alias, we will keep and when she has a new practice she wants to use the same design for her domain we are keeping: www.DrJenniferHibberd.com – please talk to me with any questions.

2017-04-06 | belinda.t
Downloaded wp-content and DB into dropbox > cancelled folder.
2017-04-05 | chandra.t
Charges stopped.
2017-04-05 | danny.n
also, i'v created a new CP acct for the domain we are keeping so we can use to reinstate later: cp?id=103311

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Domain Transfer to New Owner closed
Task: Technical | 2017-04-05 | Danny | #73035 |

Catherine, please coordinate with Dr. Hibberd to transfer ONLY the domain name below. Email her so she can reply back with the contact person at the new office to do transfer. Talk to me with any questions

toptorontopediatricdentistry.com

the other domain we will keep renewing www.drjenniferhibberd.com – she will want to put back the current design on this one in the future when she opens a new practice.

2017-04-06 | catherine.c
emailed doctor transfer out code.

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Cancellation – New Owner
Notes | 2017-04-05 | Danny | #73032 |

Spoke to Dr. Hibberd. She sold her practice and wants to transfer the domain name toptorontopediatricdentistry.com to new owner. She wants to keep her current alias drjenniferhibberd.com and archive current website cause she likes it and wants to reinstate it in the near future. Dr understands we will charge her $20/year for the renewal of drjenniferhibberd.com .

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take down site closed
Task: Website | 2017-04-04 | Catherine C. | #72970 |

Dr. Hibberd would like to cancel site for now and possible re-instate later. she sold her practice, would like to give one domain to new doctor and keep second one. Please call her cell or email : 416-816-2769

2017-04-05 | danny.n
Ticket has been completed. Closing ticket.

Leave a Comment:

Comp.Of Tickets& product intro. emailed
Marketing | 2016-11-29 | Alec J. | #64078 |

Leave a Comment:

remove doctor closed
Ticket: Website | 2016-11-28 | Catherine C. | #64011 |

Please remove Dr Edina Heder from my website….Her picture & bio.

2016-11-28 | catherine.c
Ticket has been completed. Closing ticket.

Leave a Comment:

Alias Domain Increase Email Sent
Notes | 2016-11-22 | Justin | #63847 |

1 additional $25/y

2016-12-29 | chandra.t
Set to charge 12/31/16.

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add back Dr. Revuelta closed
Ticket: Website | 2016-11-07 | Catherine C. | #62647 |

Is it possible to keep Dr Regina Revuelta on the website for now, as she has been?

2016-11-07 | catherine.c
Ticket has been completed. Closing ticket.

Leave a Comment:

staff edits closed
Ticket: Website | 2016-11-01 | Catherine C. | #62279 |

– remove Rooma & replace her with Rhonda (I have attached her picture)

-remove Riza & replace her with Hilary

-remove Eveline

-remove Dr. Regina Revuelta

2016-11-07 | catherine.c
Ticket has been completed. Closing ticket.
2016-11-03 | catherine.c
Both Rhonda & Hilary photos are here:
https://www.dropbox.com/sh/qfdw40hex2v104y/AABFIUi8GThYsvOdM4V9QkTba?dl=0
please complete ticket. thank you.
2016-11-01 | catherine.c
waiting for doctor to send Hilary's photo. Will send to you once received.

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Contact Email closed
Task: Other | 2016-08-11 | Chandra | #57002 |

Someone from the office called regarding contact email. Please call.

2016-08-11 | chandra.t
LV.

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Past Due
Accounting | 2016-07-05 | Chandra | #54401 |

Email past due $59 for web.

2016-07-18 | chandra.t
Vannousen? updated CC via phone (Visa ending in 0437), paid past due. Updated contact email jenniferhibberd@rogers.com.

Leave a Comment:

Contact Email
Notes | 2016-06-29 | Chandra | #54127 |

Katrina emailed rwoods@dawsondental.ca was no longer active and to updated email on file to meerah.jayakumar@dentalcorp.ca – updated.

Leave a Comment:

Cancellation via Jotform Pricing Lead
Notes | 2016-06-16 | Chandra | #53329 |

meerah.jayakumar@dentalcorp.ca
416.558.8338 ext.271

Katrina from the dental practice at 89 Humber College Boulevard mentioned that you manage their Mighty Molar website. I’ve provided the URL below. We have rebranded the dental practice and have created a new website. Are you able to point the old site below to the new URL: www.growingsmilesdentistry.ca? Please let me know if there’s anything else you require.

old URL: http://toptorontopediatricdentistry.com/

2016-06-16 | chandra.t
Emailed Meerah, we would need Dr. Hibberd to submit a ticket through her CP regarding this.

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Comp.Of Tickets&Feb2016promo emailed
Notes | 2016-04-11 | Alec J. | #48750 |

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Please Send Invoice closed
Task: Accounting | 2016-04-07 | Justin | #48511 |

Katrina called and said she notice that we are billing her so she called our company – wants an invoice – email to kellis@dawsondental.ca (Katrina)

2016-04-07 | chandra.t
Sent invoice.

Leave a Comment:

FTP – Robot closed
Task: Website | 2015-06-23 | Justin | #34091 |

Can you please log onto FTP and add the following lines to the end of the robots.txt file:

User-agent: ia_archiver
Disallow: /

Important for you to FLUSH CACHE in wordpress after the changes have been made.

2015-06-29 | justin.n
Ticket has been completed. Closing ticket.

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New Ownership
Notes | 2015-04-28 | Chandra | #31736 |

Robin called, said they recently acquired this practice 905-952-3306 – I LV to get email address to send transfer of ownership form.

2015-04-30 | chandra.t
jenniferhibberd@rogers.com - previous owner email
2015-04-30 | chandra.t
Received transfer or ownership form and updated CC. New contact email -rwoods@dawsondental.ca
2015-04-29 | chandra.t
Emailed her transfer of ownership form.
2015-04-29 | danny.n
Chan, robin called, you left the office. please email her the form so she can fax back. robin's email is rwoods@dawsondental.ca . I also gave her your email address too so she may email you. they would like login access once it is updated.

Leave a Comment:

Remove Legal Notices closed
Tasks | 2015-04-23 | Justin | #31579 |

Remove anything that says “legal notices” any links and/or pages throughout website.

Leave a Comment:

Edit Via Frank closed
Tickets | 2014-12-12 | Leanne | #25939 |

Hi Frank,
Can you please remove Dr. Tina Duong & her bio from my website. Please let me know when this is done so I can view the update.
Thx
Dr. Hibberd

Leave a Comment:
Domain Information

Client Registrar
Hosts Email
Alias Info

Registrar Info

Milestones

.360temp.com

Intro & Gallery URL:
Site Sucker & 301s:
Site Username (subdomain):
Map Domain in Pagely/WP:
Customizer:
Additional Pages:
Review:
Tutorial:
Website is Ready:

Cancelled

301:
Other Products:
Status Cake:
Live Online:
Analytics Setup:
Jetpack Stats Setup:
Analytics ID:
Google Account

Analytics by Client

Shared Dropbox

Custom Content

Please submit a task to create content.

ADDITIONAL EMAIL TO:
Hello Dr. Jennifer Hibberd, DDS, Welcome to Optimized360! My name is and I will be the designer working with you to get your new website up. To ensure that we have the proper information on your new website, please fill out our simple questionnaire below. Preliminary Questionnaire: https://form.jotform.com/62934768594171 We'd like for patients to utilize your website as soon as possible, therefore we've provided an efficient process: The website will be created with a simple design and your provided information. In about a week, you should receive an email with the initial content we have put together. At that time, we'll discuss design customizations available. If you have any questions, please call 1-800-997-9368 or simply reply to this email. I'm excited to work with you! 

ADDITIONAL EMAIL TO:
Hello Dr. Jennifer Hibberd, DDS, Congratulations! Your website is ready for your review. Please take a look at your initial website and let us know of any questions you might have. You can submit a ticket by going to your dashboard and filling out the form. URL: http://.360temp.com WEBSITE WALK-THROUGH When is the best time to go over the options or questions you might have? I'll be glad to provide a walk-through to editing the site. If you would like to make changes to the website in the future, please feel free to email us at support@optimized360.com. We welcome any questions regarding the website's editor. Thank you! 

ADDITIONAL EMAIL TO:
Hello Dr. Jennifer Hibberd, DDS, Congratulations! Your website is live and accessible to the public. Please take a look at your initial website and let us know of any questions you might have. You can submit a ticket by going to your dashboard and filling out the form. URL: http://toptorontopediatricdentistry.com If you would like to make changes to the website in the future, you may always log in or send us an email at support@optimized360.com. We welcome any questions regarding the website editor. Thank you!
FTP / Logins

Website Location:
Godaddy / 360 Sites
Subdomain

FTP USER

FTP PW

Shared Dropbox

Domain Information

Exclusivity
Ownership
Client Registrar
Hosts Email
Website Hacked
Hacked on:
Resolved?

Alias Info
drjenniferhibberd.com // Us Registrar Login

Milestones

Introduction:
Questionnaire: 2000-01-01
Site Download/Site Sucker:
Temporary Site:
Concept:
Approved:
Add to Upwork
Add Developer to Temp Site
Review:
Design # and Download:
Image Optim:
Website is Ready: checked
Cancelled

Sitemap, Submissions, 301:
Update Other Products:
Status Cake: 2000-03-04
Live Online: 2000-01-01
Analytics Setup: 2000-01-01
Analytics Report or Jetpack Setup: 2000-01-01
Analytics ID:
Google Account
optizign2
Analytics by Client

Custom Content

Ordered Topics: (please submit a separate ticket)

ADDITIONAL EMAIL TO:
Hello Dr. Jennifer Hibberd, DDS, Welcome to Optimized360! My name is and I will be the designer working with you every step of the way, starting from concept to going live! I had a quick meeting with your account rep. this morning to discuss your account and review the notes you initially had. Please take a few minutes to fill out our design questionnaire below. This should give you a better idea of the variety of elements that are featured in an effective design. URL: https://form.jotform.us/61947943668171??Designer=&cpId=100194 After we gain a better sense of what you are looking for I can start the design process. If it is easier for you to explain this via phone we can schedule a phone interview instead. I look forward to working on this design with you. 

Additional Recipients:

Hello Dr. Jennifer Hibberd, DDS, Based off of our discussion I have compiled a design draft for your review. Please take a moment to review this concept and let me know of any changes you would like to see. Additionally, we want to focus on the layout and colors of the design, as the text and images can be changed at any given time. 

Previous Concepts:

Additional Recipients:

Message for Client:
Hello Dr. Jennifer Hibberd, DDS, Your design has been approved! Approved concept URL: If you have any major changes to the design, please let us know. Other than that, your design has been submitted to our development team. This process will take about 1-2 weeks and if you have any content material, please send them my way. This includes photos, biographies, forms and anything you'd like to mention onto the site. You'll get more opportunities to review the site and make additional changes as well. 
Task for Developers:
URL: c47e2409991662.360sites.net Please develop theme based on provided PSD in dropbox. FTP and credentials have been confirmed. Include hover effects in appropriate areas and link all buttons/links to related pages. Below are specific instructions: - add hover effects using DIVI - run all images through http://optimizilla.com/ - make sure EVERYTHING is linked - check mobile & tablet - all buttons should have a hover effect 

Add new milestone to Upwork.com Add new milestone to Upwork.com
Add Developer to Temp Site: 360developers 360developers103259

ADDITIONAL EMAIL TO:
Hello Dr. Jennifer Hibberd, DDS, Your website is ready for your review and to further customize. This is the initial time that you will see the website, therefore you will have many questions and comments! We encourage you to schedule a call to go over the details of the functional site. We have combined the design you have approved with the pages and information available to us. Please take a look at the website and let us know of any page changes, additions and/or questions you might have. Temporary URL: http://47e.5e7.360sites.net If you would like to make changes to the website in the future, you may always log in or send us an email at support@optimized360.com. We welcome any questions regarding the website editor. Schedule a Call: https://calendly.com/optimized360/calls Thank you! 

ADDITIONAL EMAIL TO:
Hello Dr. Jennifer Hibberd, DDS, Congratulations! Your website is live and accessible to the public. Please take a look at your initial website and let us know of any questions you might have. You can submit a ticket by going to your dashboard and filling out the form. URL: http://toptorontopediatricdentistry.com If you would like to make changes to the website in the future, you may always log in by going to the bottom of your website and clicking "Login." We welcome any questions regarding the website editor. Thank you!
MILESTONES

Website Backup:
Introduction:
Questionnaire:
Concept:
Approved:
Developed:
Sitemap, Submissions, 301:
Check Other Products:
Analytics Applied:
Review:
DC is Ready:
DC is Live:
Cancelled

Previous Design #

Previous Site Removed:
Previous Location:
Previous Subdomain:
Godaddy / 360 Sites / 360 Temp

Previous FTP USER

Previous FTP PW

ADDITIONAL EMAIL TO:
Hello Dr. Jennifer Hibberd, DDS, My name is and I will be the designer working with you every step of the way, starting from concept to going live! I had a quick meeting with your account rep. this morning to discuss your account and review the notes you initially had. Please take a few minutes to fill out our design questionnaire below. This should give you a better idea of the variety of elements that are featured in an effective design. URL: https://form.jotform.com/61947943668171 After we gain a better sense of what you are looking for I can start the design process. If it is easier for you to explain this via phone we can schedule a phone interview instead. Schedule a Call: https://calendly.com/360-charlesb https://calendly.com/360-jessicac https://calendly.com/360-jans https://calendly.com/360-desiraeg https://calendly.com/optimized360 I look forward to working on this design with you. 

Additional Recipients:
Attach File(s):
Hello Dr. Jennifer Hibberd, DDS, Based off of our discussion I have compiled a design draft for your review. Please take a moment to review this concept and let me know of any changes you would like to see. Additionally, we want to focus on the layout and colors of the design, as the text and images can be changed at any given time. 

Previous Concepts:

Additional Recipients:

Message for Client:
Hello Dr. Jennifer Hibberd, DDS, Your design has been approved! Approved concept URL: If you have any major changes to the design, please let us know. Other than that, your design has been submitted to our development team. This process will take about 1-2 weeks and if you have any content material, please send them my way. This includes photos, biographies, forms and anything you'd like to mention onto the site. You'll get more opportunities to review the site and make additional changes as well. 

Task for Developers:

URL: c47e2409991662.360sites.net Please develop theme based on provided PSD in dropbox. FTP and credentials have been confirmed. Include hover effects in appropriate areas and link all buttons/links to related pages. Below are specific instructions: Add new milestone to Upwork.com Add new milestone to Upwork.com
Add Developer to Temp Site: 360developers 360developers103259

ADDITIONAL EMAIL TO:
Hello Dr. Jennifer Hibberd, DDS, Your website is ready for your review and to further customize. This is the initial time that you will see the website, therefore you will have many questions and comments! We encourage you to <a href="https://calendly.com/optimized360/">schedule a call</a> to go over the details of the functional site. We have combined the design you have approved with the pages and information available to us. Please take a look at the website and let us know of any page changes, additions and/or questions you might have. Temporary URL: http://47e.5e7.360sites.net If you would like to make changes to the website in the future, you may always log in or send us an email at support@optimized360.com. We welcome any questions regarding the website editor. Thank you! 

ADDITIONAL EMAIL TO:
Hello Dr. Jennifer Hibberd, DDS, Congratulations! Your website is live and accessible to the public. Please take a look at your initial website and let us know of any questions you might have. You can submit a ticket by going to your dashboard and filling out the form. URL: http://toptorontopediatricdentistry.com If you would like to make changes to the website in the future, you may always log in or send us an email at support@optimized360.com. We welcome any questions regarding the website editor.
Video Information

Added to vendor DB
Checked for alias
Placed on site
Declined (note reason why)
Cancelled

COMPANY
Media Med
Media Med Integrated
3D4 Dental
Optio: register w/client info
Swarm
Facebook

Account Access:
Active
Cancelled

Google Plus

Account Access: PIN: F/U: URL: Active
Cancelled

Twitter

Twitter
Active
Cancelled

ADDITIONAL EMAIL TO:

Hello Dr. Jennifer Hibberd, DDS, While we work on your website, we'd also like to start your Social Media accounts as soon as possible. If you have Facebook, Twitter or Google Plus profiles created, please send login credentials so that we may update what's necessary. Thank you, and we look forward to working with you. 

ADDITIONAL EMAIL TO:

Hello Dr. Jennifer Hibberd, DDS, Your social media accounts have been created and added to your website. Below are instructions per Social Media profile, please complete and confirm accounts. FACEBOOK URL: Please log onto your personal account and hit the "like" button on your Facebook Profile. Once you have done so, please send us the email address for your account. We will then add you as a manager of the profile. Once added, you will get a notification in your Facebook account to accept the invitation. You will be able to make posts, upload pictures and do as you please just like a personal profile. GOOGLE PLUS URL: Google will send a postcard to your office with a PIN number. Please send that to us for verification. TWITTER URL: Username: Password: Email: jenniferhibberd@rogers.com Please log onto http://www.twitter.com and confirm the account. If the account is not confirmed, the might be marked spam in the future. We'll be glad to walk you through this process, please give us a call at 1-800-997-9368. Thank you and let us know if you have any questions! 
Facebook
Google
Twitter
Blog Schedule

Monthly
None

Notes

After submitting the form, copy + paste the EDIT SUBMISSION URL on the thank you page here:

Need topics? See a list of topics here.

Initial Blog DQ

Social Media Access

Facebook
Account Access:
Active
Cancelled

Google Plus
Account Access:

PIN:
F/U:
URL:
Active
Cancelled

Twitter
Twitter

Active
Cancelled
Logo Milestones

Intro:
Concept:
Approval:
Sent Files:
File URL: Decline to Use (note reason why):
Cancelled

ADDITIONAL EMAIL TO:

Hello Dr. Jennifer Hibberd, DDS, While we work on your website, I would like to get a few notes regarding the logo design for your practice. Please take a few minutes to fill out our design questionnaire below. This should give me a better idea of the of personal elements that you're looking for. URL: https://form.jotform.com/70956298309166 After we gain a better sense of what you are looking for I can start the design process. If it is easier for you to explain this via phone we can schedule a phone interview instead. Schedule a Call: https://calendly.com/360-charlesb https://calendly.com/360-jessicac https://calendly.com/360-jans https://calendly.com/360-desiraeg https://calendly.com/optimized360 Process 1. You will receive an initial five concepts to start with. We can mix and match designs! At this point, try to focus on shapes and fonts rather than color. 2. Revisions: You will get approximately to 5 rounds of revisions. Let us know what suites you and what does not, don't worry, we'll try our best to get them as close as possible! 3. Approval: After the logo is approved, we'll send you a set of files that can be used with any print shop or graphic designer. We'll also add it to the website. If you have any questions, please feel free to let me know. 

Additional Recipients:

Hello Dr. Jennifer Hibberd, DDS, Based off of our discussion I have compiled a few concepts for your initial logo design. Please pay attention to the different styles, fonts and symbols that are on the submission. Let me know what your thoughts are on each or if you'd like bits and pieces of each concept. 

Previous Concepts:

Additional Recipients:

Message for Client:
Hello Dr. Jennifer Hibberd, DDS, Your logo has been approved! Here are your finalized files: Please feel free to let us know if you have any questions regarding the files and/or have trouble viewing them. Thank you. Instructions to Place on Website (ticket) Replace the logo on current website. Here are the files:
Username: Password:

Reviewed:
Placed on Website:
Cancelled

Send Email Confirmation

ADDITIONAL EMAIL TO:
Hello Dr. Jennifer Hibberd, DDS, We've converted the forms on your website as previously discussed. You will no longer receive the submission through email, but will be notified to log in to view submissions. You can log onto: URL: https://jotform.com Username: Password: Please let us know if you have any questions regarding the forms, we'll be happy to help. Feel free to call 1-800-997-9368 or email support@optimized360.com. Optimized360 Support

Reviewed:
Active:
Cancelled

Send Email Confirmation

ADDITIONAL EMAIL TO:
Hello Dr. Jennifer Hibberd, DDS, Congratulations! ADApt is now installed onto your website. When patients visit your site, they will be able to click on the 'accessible' icon bar at the bottom of the screen to convert the site. Please let us know if you have any questions regarding ADApt and site accessibility. Optimized360 Support

CSR: Pagely Ticket Created:

Domain Mapping: DB Search & Replace:
Active/Completed:
Cancelled

Send Email Confirmation
ADDITIONAL EMAIL TO:
Hello Dr. Jennifer Hibberd, DDS, We have successfully installed SSL Security Certificate on your website. You will see the domain convert from http: to https: when visiting your website. Please let us know if you have any questions regarding this. Thank you! Optimized360 Support
Email

HIPAA
Regular Email

Active
Cancelled

Inboxes Created:
BRC - Reputation Management

Pending
Active
Placed on Site
Cancelled
Marketing

STEPS
Ordered:
Account:
Waiting for Live Website
Ad Setup
Test Ad
Active
Paused
Cancelled

SEARCH ENGINES
Adwords
Yahoo/Bing
Remarketing
Display (generic)
Video
Mobile
Other Campaigns (see notes)

SEO

Pending
Monitored by oDesk
Paused
Cancelled

KEYWORDS
ORDERED/PAID

Template

Website
2000-01-01

Mobile
Fluid Responsive

Videos
2000-01-01

Marketing

Reputation

Facebook

Google Plus

Blog

SEO

Logo

SPK

DC

Email
2000-01-01

HIPAA Form

SSL Security

ADApt

Others

360 Plan

Dr Jennifer Hibberd

Alt. Contacts

Team

ALERT:

PRACTICE ADDRESS

BILLING ADDRESS

DOMAIN INFO

LATEST NOTES

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Task for Developers:

Task for Developers:

Notes

After submitting the form, copy + paste the EDIT SUBMISSION URL on the thank you page here:

Facebook

Google Plus

Twitter

Send Email Confirmation

Send Email Confirmation

Send Email Confirmation