Michael G. Cattafesta, DDS

  • Alt. Contacts

    Team


    ALERT:

    PRACTICE ADDRESS


    BILLING ADDRESS

    Profile ID: 100109




    Specialty: Sub-Specialty:  Package:  Related: Accounting: Deals:

    DOMAIN INFO


    LATEST NOTES



    Add a Note
    CATEGORY:



    Add a Task
    CATEGORY:




    Add a Ticket
    CATEGORY:





    Start Cancellation







    Cancel Account closed
    Task: Other | 2017-05-10 | Chandra | #75385 |

    Please close out account and products.


    2017-05-10 | catherine.c
    no post, no emails, no domain.

    Leave a Comment:




    Comp.Of Tickets&Jan2016promo emailed 
    Notes | 2016-01-05 | Alec J. | #43247 |

    Leave a Comment:




    Domain Name Transfer (out) closed
    Task: Technical | 2016-01-04 | Danny | #43192 |

    Please do the following and email SEAN at sean@novaadvertising.com – they will initiate the transfer once we have completed the following so please email and provide the info below:

    1. UNLOCK Domain
    2. change email on file to sean@novaadvertising.com (so he can initiate and receive email to approve transfer
    3. provide the EPP/Authorization Key to domain
    4. If Applicable, provide the Transaction ID

    Please cc me in the email.


    2016-01-04 | catherine.c
    Domain unlocked & authorization code emailed to Sean. Closing.

    Leave a Comment:




    Pending Domain Transfer 
    Notes | 2015-12-30 | Danny | #43061 |

    Sean had called requesting to do a domain transfer. I told him to send me an email with his email and we will unlock domain, change email to his, and provide auth key/transaction id. BUT we will only do this once the PAST DUE is situated.

    Sean understands and will let Huda know to take care of this.

    Sean also understands that once it is transferred, Dr. Cattasfesta will need to call or send me an email to official close out the acct.


    2016-01-04 | danny.n
    cool. Already setup a tasks for support. Thanks!
    2016-01-04 | chandra.t
    Huda paid past due, OK to unlock and transfer domain out.
    2016-01-04 | danny.n
    Huda called in to take care of past due. once it is situated, we will coordinate to get domain trasnferred. Huda understands she still needs to call to officially cancel which is when sean gives her to go ahead

    Leave a Comment:




    Past Due 
    Accounting | 2015-12-15 | Chandra | #42531 |

    Email past due $528 for annual web.


    2016-01-04 | chandra.t
    Huda updated CC via phone, paid past due.
    2016-01-04 | chandra.t
    Laura called regarding invoice, explained to her comment below.
    2016-01-04 | chandra.t
    Will cancel out account once past due is paid. Client pays discounted annually, Danny has agreed to prorate for 2 months $49/m.
    2015-12-30 | danny.n
    Chandra, see my note above.

    Leave a Comment:




    Pause Adword closed
    Task: Sales | 2015-09-29 | Danny | #38964 |

    Chan, please pause Adword campaign and pause charges.
    Then email Huda to confirm that it is paused and there is no further recurring charges for the Adword.

    huda stated she wants to keep her website active, only pause adword. I confirmed that withher.


    2015-09-29 | chandra.t
    OM charges and campaign stopped and sent Huda confirmation.

    Leave a Comment:




    Account Questions with Huda 
    Notes | 2015-09-22 | Danny | #38637 |

    Called Huda back per her request. Was very nice, haven’t spoken to her for a long time. Old client since 2007. She was just inquiring an overview of her service with us. Currently talking to a marketing company regarding her keywords not showing and how her site is not mobile-friendly. Stated they ran over 30 keywords and none are on 1st page. Explained to her that every company has some sort of analysis they do and some are valid and some are not which I can take a look at and analyze/fix for her. Explained to her that her site is quite old and that it may needs update to today’s standard. Told her how even if it is updated today, 5 years from now it will change bc the WWW is constantly changing. She didn’t seem to be aware she is on the 1st page for Adwords, which I confirmed that she is #1. Talked about her site being mobile friendly as well too which is not and told her we had sent her a notification in March. Quoted her $1,000 + $29/m. She was overall very nice and was jsut wanting to get an update so she can decide which company. Told her to just send what she has and we will work with her and how we have a history with her vs with a new company she’s not too familiar with. waiting on her email.


    2015-09-24 | chandra.t
    Huda called regarding contract and charges - informed her there is no contract with us as we're month to month.
    2015-09-22 | danny.n
    contract they sent was over 5 pages long with so many disclosures and definitions. Pointed out to her in a long response. see email resposne dated today.
    2015-09-22 | danny.n
    "Hey Danny, Thanks for the prompt response, I appreciate the detailed information . I understand what you are saying but the doctor is just a little frustrated that he has been paying an annual fee of $600 for maintenance and hasn't seen anything from it, also if our website was not up to par it would have been nice to have been advised of that so we could take the proper steps towards modernizing it. I have attached the proposal so you can take a look at it, please let me know what you think. Thanks In Advance Huda"
    2015-09-22 | danny.n
    quoted $3,500 for makeover with mobile
    2015-09-22 | danny.n
    responded to the report she had sent over. went over SEO and how works and how they are trying to sell her a new web and seo with false promises. Told her if they can guarantee it then do it and you pay once on first page to see if they are willing and confident enought. Told her that she does need a new site since it is old and how the new site will help with SEO. Showed her her Adword how she is on the 1st page. also showed report between our company and their's through the Google developer test.

    Leave a Comment:




    Internal Edit closed
    Task: Website | 2015-08-07 | Chandra | #36674 |

    Please check and make sure all [city] brackets are replaced by Herndon


    2015-08-07 | rod.l
    Ticket has been completed. Closing ticket.

    Leave a Comment:




    FTP – Robot closed
    Task: Website | 2015-06-22 | Justin | #33987 |

    Can you please log onto FTP and add the following lines to the end of the robots.txt file:

    User-agent: ia_archiver
    Disallow: /

    Important for you to FLUSH CACHE in wordpress after the changes have been made.


    2015-06-29 | justin.n
    Ticket has been completed. Closing ticket.

    Leave a Comment:




    Remove Legal Notices closed
    Tasks | 2015-04-23 | Justin | #31431 |

    Remove anything that says “legal notices” any links and/or pages throughout website.


    2015-06-16 | justin.n
    Ticket has been completed. Closing ticket.
    2015-06-11 | developerjitendra
    Done Please Check.
    2015-06-11 | justin.n
    Please remove
    2015-05-04 | justin.n
    Please try again
    2015-05-02 | developernidhi
    Wordpress Link is showing Error saying"Invalid autologin link."

    Leave a Comment:




    Adword Stats closed
    Tickets | 2015-03-23 | Danny | #29866 |

    Dr. Fahimi, this client’s account stats seems to be extremely low. I had them increase their budget from $99 to $400 early last month. I know they had their campaign paused twice since this year cause of past due but its only been down for a few days.
    – the quality score on their landing page is low… do you recommend have more content on the home page? they have good components (promo, contact, about dr, main services) but lacking content.

    I’ve been in communication with the office manager so I want to make sure they don’t want to pause it.

    Thanks.


    2015-03-23 | sean.f
    Updated keywords, added display, Please add content at the bottom of the home page that includes the city name.

    Leave a Comment:




    Stats closed
    Tasks | 2015-03-19 | Chandra | #29163 |

    Huda asked how campaign is doing, please contact.


    2015-09-10 | danny.n
    Ticket has been completed. Closing ticket.

    Leave a Comment:




    Unpause OM closed
    Tasks | 2015-03-19 | Chandra | #29162 |

    Client paid past due, please un-pause campaign.


    2015-03-19 | sean.f
    activated

    Leave a Comment:




    Pause OM closed
    Tasks | 2015-03-05 | Chandra | #28561 |

    Past due, please pause campaign.


    2015-03-05 | sean.f
    Paused

    Leave a Comment:




    Past Due 
    Accounting | 2015-03-05 | Chandra | #28560 |

    Email/LV past due $400.


    2015-03-19 | chandra.t
    Huda updated CC over phone, paid past due.
    2015-03-09 | chandra.t
    Voicemail - Huda called, I called back and LM with front desk.

    Leave a Comment:




    Unpause OM closed
    Tasks | 2015-02-05 | Chandra | #27487 |

    Please un-pause campaign.


    2015-02-05 | sean.f
    unpaused OM

    Leave a Comment:




    Pause OM closed
    Tasks | 2015-02-04 | Chandra | #27447 |

    Past due, please pause campaign.


    2015-02-06 | chandra.t
    Used Amex ending in 007 for first payment, recurring using MasterCard ending in 289.
    2015-02-05 | chandra.t
    Zohair updated CC over phone, paid past due.
    2015-02-05 | chandra.t
    Spoke to Huda, she will contact me soon with updated CC.
    2015-02-04 | yutis.s
    paused om

    Leave a Comment:




    Remove Blog (per client’s request) closed
    Tickets | 2015-02-02 | Danny | #27355 |

    I called back and spoke to Huda about the adword increase. that is done. Anyhow, she stated that her “Blog” link on her site doesn’t work and that she wants to just remove it. Currently it is a Link in the above main menu and also an ICON below the phone in the header. Please remove those. Secondly, can you check for the other social media buttons under the ph. She stated if any of them doesn’t work, remove them as well. email Huda when done. Thanks.


    Leave a Comment:




    Adword Increase closed
    Tasks | 2015-02-02 | Danny | #27346 |

    Adword Increase: $400/m (original $99/m)


    2015-02-02 | yutis.s
    increased budget, added main keywords & modified ads. E-mailed client
    2015-02-02 | danny.n
    Johanna, please increase from $99 to $400/m. Email Huda the list of updated/revised keyword so she can see. Make sure to include the keywords with high search volume. She stated she doesn't see list of main keywords when searching so i assume you revised it to fit within the $99/m budget.

    Leave a Comment:




    Recommended Adword Increase 
    Estimates | 2015-02-02 | Danny | #27345 |

    Huda had contacted because they are not seeing the Ad. Explained to her the $99/m budget she had since 2011 and how over the years, more competitors are aware of this Adword Campaign & how effective it is. explained how we made adjustments to her campaign to stay within the $99/m budget hence why certain keywords are restructured to accommodate this. Huda approved over the phone to increase the budget.


    Leave a Comment:




    Raising Marketing Budget closed
    Tasks | 2015-02-02 | Leanne | #27344 |

    Huda called in regards to her keywords. She said that when she would googled their office, they don’t come up or are almost non-existent. I told them they need to raise their marketing budget (from Yutis comment below) and she said they can but she wants to know how much as well as how many more key words they can add.

    Call back at (703) 620-4050


    2015-02-02 | danny.n
    spoke to Huda, increased budget from $99/m to $400/m

    Leave a Comment:




    Keywords closed
    Tickets | 2015-01-26 | Leanne | #27112 |

    This is Huda from Dr. Cattafesta’s office.
    We would like to update our key words for our internet site.
    Could you please send us a list of our current key words so we can make sure they accurately reflect our practice.


    2015-01-26 | yutis.s
    sent list of keywords and explained how budget of $99/month was too low and they would need to increase if they want to add more keywords

    Leave a Comment:




    Unpause OM closed
    Tasks | 2014-10-06 | Chandra | #23979 |

    Doctor paid past due, please unpause campaign


    2014-10-06 | yutis.s
    done

    Leave a Comment:




    Past Due 
    Accounting | 2014-10-03 | Chandra | #23974 |

    Email past due $99


    2014-10-06 | chandra.t
    Zuhara updated CC over phone, paid past due

    Leave a Comment:




    Pause OM closed
    Tasks | 2014-10-03 | Chandra | #23973 |

    Past due, please pause campaign


    Leave a Comment:




    Support 
    Notes | 2014-05-02 | Olivia | #11588 |

    5/12/14 – by Ha
    -Add Dr. Nagle photo and bio to the Team page
    5/8/14 – by Ha
    -Added text to promotions page

    5/2/14- by Ha
    – Removed Julie (Hygienist) from Team page


    Leave a Comment:




    Past Due 
    Accounting | 2013-12-12 | Chandra | #7355 |

    Email/mail/LM/ past due $528


    Leave a Comment:




    Design 
    Accounting | 2013-12-07 | Dawn | #7216 |

    -Design change, hosting and domain in optizign godaddy account, no emails


    Leave a Comment:




    Zoho Charges 
    Zoho | 1990-06-29 | Sean | #19880 |

    10.13.2011 Eric called in to do a Design Change $499.00 wants this site blacksburg-dentist.com/ also added online marketing $99 10/9/07 Referred by dr. cattafesta: Platinum: $1-250/initial – $528/annual: waiting for design need dns: https://67.192.60.228:8443/sitepreview/http/cattafestafamilydentistry.com/?previous_page=dom_ctrl


    Leave a Comment:




    Zoho ID 
    Zoho | 1990-06-28 | Sean | #19879 |

    840057000000089531


    Leave a Comment:




  • Domain Information
    Client Registrar
    Hosts Email
    Alias Info
    Registrar Info

    Milestones
    .360temp.com

    Intro & Gallery URL:
    Site Sucker & 301s:
    Site Username (subdomain):
    Map Domain in Pagely/WP:
    Customizer:
    Additional Pages:
    Review:
    Tutorial:
    Website is Ready:

    Cancelled
    301:
    Other Products:
    Status Cake:
    Live Online:
    Analytics Setup:
    Jetpack Stats Setup:
    Analytics ID:
    Google Account

    Analytics by Client

    Shared Dropbox
    Custom Content
    Please submit a task to create content.
    ADDITIONAL EMAIL TO:

    ADDITIONAL EMAIL TO:

    ADDITIONAL EMAIL TO:

  • FTP / Logins
    Website Location:
    Godaddy / 360 Sites
    Subdomain
    FTP USER

    FTP PW

    Shared Dropbox
    Domain Information
    Exclusivity
    Ownership
    Client Registrar
    Hosts Email
    Website Hacked
    Hacked on:
    Resolved?


    Alias Info
    Registrar Login
    Milestones
    Introduction:
    Questionnaire: 2000-01-01
    Site Download/Site Sucker:
    Temporary Site:
    Concept:
    Approved:
    Add to Upwork
    Add Developer to Temp Site
    Review:
    Design # and Download:
    Image Optim:
    Website is Ready: checked
    Cancelled
    Sitemap, Submissions, 301:
    Update Other Products:
    Status Cake: 2000-07-29
    Live Online: 2000-01-11
    Analytics Setup: 2000-01-01
    Analytics Report or Jetpack Setup: 2000-01-01
    Analytics ID:
    Google Account

    Analytics by Client
    Custom Content
    Ordered Topics: (please submit a separate ticket)
    ADDITIONAL EMAIL TO:


    Additional Recipients:




    Previous Concepts:
    Additional Recipients:

    Message for Client:

    Task for Developers:




    Add new milestone to Upwork.com Add new milestone to Upwork.com
    Add Developer to Temp Site: 360developers 360developers103259
    ADDITIONAL EMAIL TO:



    ADDITIONAL EMAIL TO:

  • MILESTONES
    Website Backup:
    Introduction:
    Questionnaire:
    Concept:
    Approved:
    Developed:
    Sitemap, Submissions, 301:
    Check Other Products:
    Analytics Applied:
    Review:
    DC is Ready:
    DC is Live:
    Cancelled
    Previous Design #

    Previous Site Removed:
    Previous Location:
    Previous Subdomain:
    Godaddy / 360 Sites / 360 Temp

    Previous FTP USER

    Previous FTP PW

    ADDITIONAL EMAIL TO:



    Additional Recipients:
    Attach File(s):


    Previous Concepts:
    Additional Recipients:

    Message for Client:


    Task for Developers:


    Add new milestone to Upwork.com Add new milestone to Upwork.com
    Add Developer to Temp Site: 360developers 360developers103259

    ADDITIONAL EMAIL TO:



    ADDITIONAL EMAIL TO:



  • Video Information
    Added to vendor DB
    Checked for alias
    Placed on site
    Declined (note reason why)
    Cancelled

    COMPANY
    Media Med
    Media Med Integrated
    3D4 Dental
    Optio: register w/client info
    Swarm
  • Facebook
    Account Access:
    Active
    Cancelled
    Google Plus
    Account Access: PIN: F/U: URL: Active
    Cancelled
    Twitter
    Twitter
    Active
    Cancelled

    ADDITIONAL EMAIL TO:



    ADDITIONAL EMAIL TO:




    Facebook
    Google
    Twitter
  • Blog Schedule
    Monthly
    None


    Notes

    After submitting the form, copy + paste the EDIT SUBMISSION URL on the thank you page here:



    Need topics? See a list of topics here.

    Initial Blog DQ
    Social Media Access

    Facebook

    Account Access:
    Active
    Cancelled

    Google Plus

    Account Access:

    PIN:
    F/U:
    URL:
    Active
    Cancelled

    Twitter

    Twitter


    Active
    Cancelled

  • Logo Milestones
    Intro:
    Concept:
    Approval:
    Sent Files:
    File URL: Decline to Use (note reason why):
    Cancelled

    ADDITIONAL EMAIL TO:





    Additional Recipients:



    Previous Concepts:
    Additional Recipients:

    Message for Client:
    Instructions to Place on Website (ticket)
  • Username: Password:
    Reviewed:
    Placed on Website:
    Cancelled


    Send Email Confirmation

    ADDITIONAL EMAIL TO:

    Reviewed:
    Active:
    Cancelled


    Send Email Confirmation

    ADDITIONAL EMAIL TO:

    CSR: Pagely Ticket Created:
    Domain Mapping: DB Search & Replace:
    Active/Completed:
    Cancelled


    Send Email Confirmation

    ADDITIONAL EMAIL TO:

  • Email
    HIPAA
    Regular Email

    Active
    Cancelled

    Inboxes Created:
  • BRC - Reputation Management
    Pending
    Active
    Placed on Site
    Cancelled

  • Marketing




    STEPS
    Ordered: 2000-01-01
    Account:
    Waiting for Live Website
    Ad Setup
    Test Ad
    Active
    Paused
    Cancelled
    SEARCH ENGINES
    Adwords
    Yahoo/Bing
    Remarketing
    Display (generic)
    Video
    Mobile
    Other Campaigns (see notes)
    SEO
    Pending
    Monitored by oDesk
    Paused
    Cancelled

    KEYWORDS

  • ORDERED/PAID
    Template



    Website
    2000-01-01

    Mobile
    Fluid Responsive


    Videos


    Marketing
    2000-01-01

    Reputation


    Facebook


    Google Plus


    Blog


    SEO


    Logo


    SPK

    DC

    Email
    2000-01-01

    HIPAA Form


    SSL Security


    ADApt


    Others


    360 Plan



    Estimates | 2015-02-02 | Danny | Recommended Adword Increase Ordered

    Adword Increase


    Initial: Payments of
    Monthly: $400


    x Increase from $99/m to $400/m

    Regular Price:

    Initial: Payments of
    Monthly:


    Regular Price:

    Initial: Payments of
    Monthly:

    COMMENTS: