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    Start Cancellation







    request for PMS colors 
    Notes | 2017-09-07 | Catherine C. | #85744 |

    Lisa requested PMS colors. Replied that her printer can convert hex #s to PMS since we are not printing company.

    Here are the logo colors:

    Brightest yellow: #efe67f

    Darkest part of yellow: #978a38

    Dark Blue letters: #2d314d

    Leave a Comment:

    Voicemail closed
    Task: Website | 2017-09-06 | Chandra | #84968 |

    Please call Lisa regarding logo, 919-257-9630.

    2017-09-06 | catherine.c
    needed color codes from logo.
    Hi Lisa,
    Here are the logo colors:
    Brightest yellow: #efe67f
    Darkest part of yellow: #978a38
    Dark Blue letters: #2d314d

    Leave a Comment:

    Cancel Account closed
    Task: Website | 2017-02-02 | Chandra | #68554 |

    Site is elsewhere, please cancel out account.

    2017-02-15 | catherine.c
    checklist completed. domain not with us.
    2017-02-02 | chandra.t
    Charges stopped.

    Leave a Comment:

    WEb & Email Transfer closed
    Task: Website | 2016-12-27 | Danny | #65990 |

    Catherine,
    I’ve cc’d you in the email with Dr Dorion, Danny Salazar (new web company), & office manager Lisa.

    Lisa: lisa@ncimplantcenter.com
    Dr: craigdorion@gmail.com
    Danny Salazar (Progressive Dental): dan@progressivedental.com

    Please coordinate with them. I’ve already initiated instructions. Just waiting on Danny to let us know how to proceed for domain transfer and emails.

    Dr is aware to contact me in the future to officially cancel.

    2017-01-05 | catherine.c
    Conference called GoDaddy with me and Thomas (progressivedental) . Emails are now with Thomas. Emailed everyone to confirm - Lisa (Dr. Dorion), Danny S., Thomas.
    2017-01-04 | catherine.c
    Email to Danny S.
    Thank you for updating the contact information for Dr. Dorion. Glad you were able to locate the domain. Please let us know when you have moved the emails over to the doctor's GoDaddy account. Thank you.
    2016-12-30 | catherine.c
    domain transfer completed. Emailed Lisa, Danny S, Danny N, Barbara to contact GoDaddy. They would be able to move over emails we have to them since it is between two GoDaddy accounts.
    2016-12-27 | catherine.c
    transfer initiated. Emailed doctor & Danny S. to confirm once they have accepted. Danny S. requested list of email accounts we have. These have been emailed to them as well:

    awu@ncimplantcenter.com
    christy@ncimplantcenter.com
    dorion@ncimplantcenter.com
    laurie@ncimplantcenter.com
    lilly@ncimplantcenter.com
    lisa@ncimplantcenter.com
    margo@ncimplantcenter.com
    rdh@ncimplantcenter.com
    rita@ncimplantcenter.com
    sharyn@ncimplantcenter.com
    waka@ncimplantcenter.com

    Leave a Comment:

    WEb & Email Transfer 
    Notes | 2016-12-27 | Danny | #65987 |

    “Hi Danny,

    My dental practice has been working hard to create a new website with another company. I appreciate all the assistance and professionalism over the years. At this time i need to transfer the email accounts without loss of information or email access down-time. Secondly, I need to understand how to transfer the domain (www.ncimplantcenter.com) to them.

    Please assist Lisa Goodman from my office and Danny Salazar from Progressive Dental to make this transition as smooth as possible.

    Please let me know if it is better to discuss logistics over the phone.

    919-621-0183 cell

    Thank you,

    Craig Dorion”

    Leave a Comment:

    Comp.Of Tickets& product intro. emailed 
    Marketing | 2016-12-06 | Alec J. | #64629 |

    Leave a Comment:

    create email closed
    Ticket: Website | 2016-12-05 | Catherine C. | #64523 |

    lilly@ncimplantcenter.com

    2016-12-05 | catherine.c
    Ticket has been completed. Closing ticket.
    2016-12-05 | catherine.c
    pwd: 360_lily
    set up this email as courtesy. notified doctor additional 5 emails will be $20/yr.
    2016-12-05 | catherine.c
    currently has 10 email accounts.

    Leave a Comment:

    Create Additional Emails closed
    Ticket: Website | 2016-10-07 | Catherine C. | #60755 |

    Please also add:

    dorion@ncimplantcenter.com

    Rita@ncimplantcenter.com

    Thank you

    2016-10-10 | catherine.c
    Ticket has been completed. Closing ticket.
    2016-10-10 | catherine.c
    Emailed doctor passwords:
    dorion@ncimplantcenter.com
    pwd: 360_dorion
    Rita@ncimplantcenter.com
    pwd: 360_rita

    Leave a Comment:

    Email Password Inquiry closed
    Ticket: Technical | 2016-10-03 | Danny | #60321 |

    please email Dr. Dorion below;

    “Please add:

    awu@ncimplantcenter.com
    waka@ncimplantcenter.com
    sharyn@ncimplantcenter.com
    christy@ncimplantcenter.com
    margo@ncimplantcenter.com
    laurie@ncimplantcenter.com

    Are they able to change their password after you set it up?

    Thank you,

    Craig”

    2016-10-04 | catherine.c
    Ticket has been completed. Closing ticket.
    2016-10-04 | catherine.c
    emailed doctor email accounts & passwords.
    2016-10-04 | danny.n
    good to go. thx
    2016-10-03 | catherine.c
    Emails set up. They have total of 8 email accounts now. Confirming with you before emailing Dr. Dorion.

    Leave a Comment:

    create email closed
    Ticket: Website | 2016-09-13 | Catherine C. | #59123 |

    Please create a new email address:

    lisa@ncimplantcenter.com

    password: Marketing#920

    2016-09-13 | catherine.c
    Ticket has been completed. Closing ticket.

    Leave a Comment:

    Issue with the site closed
    Task: Other | 2016-08-30 | Danny | #58154 |

    Please take a look at the site. There is something going on with the site. it keeps loading and the image in the header is misaligned. Look at past comments, seems to have history of issues.

    2016-09-14 | rod.l
    Scanned site. Everything seems in order.
    2016-08-30 | rod.l
    Completed checks. Attempting to have godaddy reset FTP/DB credentials. Note: there was allegedly a backdoor inside autologin link plugins. The plugin was deleted however the folder remained in the ftp. We should try to eliminate this plugin from all sites.

    Leave a Comment:

    scan site with wordfence closed
    Task: Website | 2016-08-01 | Catherine C. | #56227 |

    Dr. F noticed letters in top left corner but no longer visible. Scan with wordfence and review code in header, footer, homepage.

    2016-08-17 | chandra.t
    Removed injected script code from header and pages.
    2016-08-02 | catherine.c
    code removed from header, scanned with wordfence. SIte is ok.

    Leave a Comment:

    Past Due 
    Accounting | 2016-07-28 | Chandra | #55995 |

    Email past due $79 for web.

    2016-09-21 | chandra.t
    Called and spoke to Taylor, she updated CC via phone (MasterCard ending in 5016), paid past due.
    2016-09-20 | danny.n
    are you still f/u with him? we should take the site offline soon if they are not responding? lmk.
    2016-08-17 | chandra.t
    No, the invoice was mailed last week. Right now he's one month past due.
    2016-08-17 | danny.n
    Chan, any update on this past due? Thx.

    Leave a Comment:

    Website Down 
    Notes | 2016-07-07 | Chandra | #54601 |

    Statuscake notified the website was down, everything looked ok on our end. I contacted GoDaddy through chat

    “It looks like the .htaccess file was causing problems. I’ve currently disabled it and put a standard/default WordPress .htaccess file up there (so Permalinks don’t break).”

    The site is now back up and running.

    Leave a Comment:

    Comp.Of Tickets& product intro. emailed 
    Marketing | 2016-06-16 | Alec J. | #53363 |

    Leave a Comment:

    Update Office Address closed
    Ticket: Website | 2016-06-16 | Danny | #53311 |

    Hi Danny,

    I am still investigating options.

    Please change our address to 920 instead of 900 Martin Luther King Jr Blvd. we just move a couple weeks ago.

    Thank you

    Craig Dorion

    2016-06-16 | chandra.t
    Updated website and map.

    Leave a Comment:

    Talk to Craig Dorion closed
    Task: Other | 2016-05-18 | Jan S. | #51485 |

    Craig wanted to inquire about upgrading his website. Call 919-621-0183.

    2016-09-29 | danny.n
    Ticket has been completed. Closing ticket.
    2016-07-22 | danny.n
    SK: 5:19am
    2016-07-21 | danny.n
    called. LM on cell. sent a f/u email.
    2016-07-11 | danny.n
    SK: Friday night 6/8
    2016-07-08 | danny.n
    called.. lm. sent dr a f/u.
    2016-06-28 | danny.n
    called his cell. lm. sent him a f/u with new design concepts.
    2016-06-17 | danny.n
    SK: 1:29pm
    2016-05-31 | danny.n
    SK: 11:40am
    2016-05-31 | danny.n
    Called. LM on cell. Sent email f/u. Told dr if he likes, start on the design process with our 30-day mbg. He was iffy cause he doesn't know what he wants or have a direction so I suggested to simply start and he'll have a better direction.
    2016-05-26 | danny.n
    Told Dr. Dorion that the live site for feil is not ours. gave him our site preview link of what we are doign for him before it goes live. Assured dr of the streamlined deisgn process and that once he starts working with the designer, he'll get a better idea and direction on what he wants to do.
    2016-05-26 | danny.n
    "Hi Danny, The work on the Feil Orthodontics looks similar to what I am trying to do but I was wondering when they will be actively using the new website (they still are using an older version)? I'm trying to get an idea of where I'm trying to go with things before committing to design time. Thank you, Craig"
    2016-05-26 | danny.n
    sent him an email to confirm if he got the email i sent him.
    2016-05-26 | danny.n
    SK yesterday at 7:43pm
    2016-05-26 | danny.n
    called. Spoke to Taylor. Dr busy with a patient. LM with her.
    2016-05-25 | danny.n
    sent dr a quote for $2,000 or $2,500 for as-is or custom from scratch. Showed up some new sites and concept and how effective they are. Site will be mobile responsive which is 1 of his objectives. As far as marketing we will reconnect once the makeover is done cause it is not ready to accept traffic due to low visitor conversion
    2016-05-25 | danny.n
    Dr. Dorian called me afterhours and left me a message. Dr asked to give him options on the design change and show him some that is effective. Also may be interested in marketing and social as well.
    2016-05-19 | danny.n
    called. lm on his vm.

    Leave a Comment:

    Past Due 
    Accounting | 2016-04-28 | Chandra | #49913 |

    Email past due $79 for web.

    2016-05-18 | chandra.t
    Doctor updated CC via fax (MasterCard ending in 1719), paid past due.

    Leave a Comment:

    MKTG analysis 
    Notes | 2016-04-26 | Tri L | #49750 |
    nc-periodontics-implant-center-copy (1)
    2016-04-26 | tri.l
    sent
    2016-04-26 | danny.n
    Sent email. please mail.
    2016-04-26 | tri.l
    sent
    2016-04-26 | tri.l
    updated
    2016-04-26 | tri.l
    pls review and send

    Leave a Comment:

    remove hygenist closed
    Ticket: Website | 2016-03-14 | Catherine C. | #46833 |

    email:
    Please remove Robbie Johnson from the website (she is the hygienist on “http://ncimplantcenter.com/our-team/”

    2016-03-14 | catherine.c
    name removed & emailed doctor. closing.

    Leave a Comment:

    Via Email closed
    Ticket: Website | 2016-03-14 | Chandra | #46814 |

    Hi, Please remove Robbie Johnson from the website (she is the hygienist on “http://ncimplantcenter.com/our-team/”).

    2016-03-14 | chandra.t
    Removed.

    Leave a Comment:

    Comp.Of Tickets& product intro. emailed 
    Notes | 2016-03-04 | Alec J. | #46318 |

    Leave a Comment:

    New Email closed
    Ticket: Technical | 2016-03-02 | Chandra | #46117 |

    please create new email address for me:RDH@ncimplantcenter.com

    please set password for me or tell me how to set it. I can make a suggestion for the password if needed so we can remember it.

    Please send credentials to email on file**

    2016-03-02 | chandra.t
    Created and sent credentials to email on file. (Password - Dorion5099)

    Leave a Comment:

    Comp.Of Tickets&Jan2016promo emailed 
    Notes | 2015-12-23 | Alec J. | #42879 |

    Leave a Comment:

    change email closed
    Ticket: Website | 2015-12-17 | Catherine C. | #42637 |

    from support email 12/17:

    Please change our website so that we forward these appointment requests to:

    Info@ncimplantcenter.com

    Thank you

    Craig Dorion

    2015-12-17 | catherine.c
    Ticket has been completed. Closing ticket.

    Leave a Comment:

    Internal Edit closed
    Task: Website | 2015-10-13 | Chandra | #39674 |

    2 bottom videos are not working on http://ncimplantcenter.com/education/dental-implants/.

    2015-10-14 | belinda.t
    If you look under design > instruction > media med single player .. it has a list of different videos and how you add the video name to the end of the code. Also check that the domain/alias' are on mediamed's database as well.
    2015-10-14 | rod.l
    Belinda, not entirely sure how to fix this one? Mediamed document that I have doesn't address independent videos

    Leave a Comment:

    Past Due 
    Accounting | 2015-09-28 | Chandra | #38916 |

    Email past due $79 for web.

    2015-09-30 | chandra.t
    Doctor updated CC via fax, paid past due.

    Leave a Comment:

    Remove text from copy closed
    Ticket: Website | 2015-08-03 | Rod L. | #36387 |

    Hi,

    Please remove the following text “all on four” from the list of services on our homepage: www.ncimplantcenter.com

    It is located in: ”
    Dental Implant Treatment including Best Implant Surface Technology, Strength, Connection, –All on Four or– Six Fixed Hybrid Denture and Straumann Dental Implant Warranty”

    Instead have it written as “fixed hybrid denture”

    2015-08-03 | rod.l
    Ticket has been completed. Closing ticket.

    Leave a Comment:

    FTP – Robot closed
    Task: Website | 2015-06-22 | Justin | #33981 |

    Can you please log onto FTP and add the following lines to the end of the robots.txt file:

    User-agent: ia_archiver
    Disallow: /

    Important for you to FLUSH CACHE in wordpress after the changes have been made.

    2015-06-29 | justin.n
    Ticket has been completed. Closing ticket.

    Leave a Comment:

    Remove Legal Notices closed
    Tasks | 2015-04-23 | Justin | #31443 |

    Remove anything that says “legal notices” any links and/or pages throughout website.

    2015-06-11 | justin.n
    Ticket has been completed. Closing ticket.

    Leave a Comment:

    Online Inquiry 
    Notes | 2015-04-03 | Belinda | #30370 |

    Doctor filled out website 360.com form. Left voicemail on cell and emailed follow up.

    Leave a Comment:

    Email: Urgent: Regarding Your Domain/Website 
    Design | 2015-02-26 | Belinda | #28207 |

    Dear Dr. Dorion,

    The current settings on your domain, specifically the “A Record”, settings are set to expire causing the website to go down. Please update the IP address to 184.168.47.225. If you would like to prevent this in the future, please provide login credentials to your registrar’s account.

    If you have any questions and/or concerns regarding this, please let me know and I’ll be happy to address them. Thank you for your cooperation.

    2015-03-09 | belinda.t
    Transferred domain to our account. Client had emails and requested that he send the addresses/pw's over.
    2015-03-09 | belinda.t
    LM with Barbra that website is going offline today. Explained the website/domain issue and also there are accounting issues as well. She mentioned the person to contact is Heather and doctor is out of office until Wednesday.

    Leave a Comment:

    Past Due 
    Accounting | 2015-01-29 | Chandra | #27232 |

    Email past due $79.

    2015-03-09 | chandra.t
    Doctor updated CC over phone, paid past due.
    2015-03-06 | chandra.t
    LV

    Leave a Comment:

    A Record Changed 
    Notes | 2014-10-16 | Belinda | #24219 |

    Spoke with Dr. Dorion, he updated A record to our IP. Notified him new website editor is being completed and confirmed that Opt360 is same as Optizign.

    Leave a Comment:

    MX Records 
    Notes | 2014-10-16 | Belinda | #24217 |

    0 smtp.secureserver.net 68.178.213.37 60 min Blacklist Check SMTP Test
    10 mailstore1.secureserver.net 68.178.213.203 60 min Blacklist Check SMTP Test

    Leave a Comment:

    MX Records 
    Notes | 2014-09-09 | Belinda | #23396 |

    Pref Hostname IP Address TTL
    0 smtp.secureserver.net 68.178.213.203 60 min Blacklist Check SMTP Test
    10 mailstore1.secureserver.net 68.178.213.203 60 min Blacklist Check SMTP Test

    Leave a Comment:

    Past Due 
    Accounting | 2014-06-30 | Chandra | #21621 |

    Email past due $79

    2014-07-01 | chandra.t
    Dr. updated CC via fax, paid past due $79

    Leave a Comment:

    Zoho Additions 
    Zoho | 1990-06-13 | Sean | #19864 |

    2.24.12 – orderd Logo Design with Elite – SEE NOTE

    Leave a Comment:

    Zoho Charges 
    Zoho | 1990-06-12 | Sean | #19863 |

    2.24.12 – WD: Elite + Logo Design – $3-500 + $79/m (Charged by Chelsea)
    * Custom Design from Scratch
    * Pt Library + Videos
    * Logo Design

    Leave a Comment:

    Zoho ID 
    Zoho | 1990-06-11 | Sean | #19862 |

    840057000000090549

    Leave a Comment:

  • Domain Information
    Client Registrar
    Hosts Email
    Alias Info
    Registrar Info

    Milestones
    .360temp.com

    Intro & Gallery URL:
    Site Sucker & 301s:
    Site Username (subdomain):
    Map Domain in Pagely/WP:
    Customizer:
    Additional Pages:
    Review:
    Tutorial:
    Website is Ready:

    Cancelled
    301:
    Other Products:
    Status Cake:
    Live Online:
    Analytics Setup:
    Jetpack Stats Setup:
    Analytics ID:
    Google Account

    Analytics by Client

    Shared Dropbox
    Custom Content
    Please submit a task to create content.
    ADDITIONAL EMAIL TO:

    ADDITIONAL EMAIL TO:

    ADDITIONAL EMAIL TO:

  • FTP / Logins
    Website Location:
    Godaddy / 360 Sites
    Subdomain
    FTP USER

    FTP PW

    Shared Dropbox
    Domain Information
    Exclusivity
    Ownership
    Client Registrar
    Hosts Email
    Website Hacked
    Hacked on:
    Resolved?


    Alias Info
    Registrar Login
    Milestones
    Introduction:
    Questionnaire: 2000-01-01
    Site Download/Site Sucker:
    Temporary Site:
    Concept: 2000-01-01
    Approved:
    Add to Upwork
    Add Developer to Temp Site
    Review:
    Design # and Download:
    Image Optim:
    Website is Ready: checked
    Cancelled
    Sitemap, Submissions, 301:
    Update Other Products:
    Status Cake: 2000-07-17
    Live Online: 2000-01-01
    Analytics Setup:
    Analytics Report or Jetpack Setup: 2000-01-01
    Analytics ID:
    Google Account

    Analytics by Client
    Custom Content
    Ordered Topics: (please submit a separate ticket)
    ADDITIONAL EMAIL TO:


    Additional Recipients:




    Previous Concepts:
    Additional Recipients:

    Message for Client:

    Task for Developers:




    Add new milestone to Upwork.com Add new milestone to Upwork.com
    Add Developer to Temp Site: 360developers 360developers103259
    ADDITIONAL EMAIL TO:



    ADDITIONAL EMAIL TO:

  • MILESTONES
    Website Backup:
    Introduction:
    Questionnaire:
    Concept:
    Approved:
    Developed:
    Sitemap, Submissions, 301:
    Check Other Products:
    Analytics Applied:
    Review:
    DC is Ready:
    DC is Live:
    Cancelled
    Previous Design #

    Previous Site Removed:
    Previous Location:
    Previous Subdomain:
    Godaddy / 360 Sites / 360 Temp

    Previous FTP USER

    Previous FTP PW

    ADDITIONAL EMAIL TO:



    Additional Recipients:
    Attach File(s):


    Previous Concepts:
    Additional Recipients:

    Message for Client:


    Task for Developers:


    Add new milestone to Upwork.com Add new milestone to Upwork.com
    Add Developer to Temp Site: 360developers 360developers103259

    ADDITIONAL EMAIL TO:



    ADDITIONAL EMAIL TO:



  • Video Information
    Added to vendor DB
    Checked for alias
    Placed on site
    Declined (note reason why)
    Cancelled

    COMPANY
    Media Med
    Media Med Integrated
    3D4 Dental
    Optio: register w/client info
    Swarm
  • Facebook
    Account Access:
    Active
    Cancelled
    Google Plus
    Account Access: PIN: F/U: URL: Active
    Cancelled
    Twitter
    Twitter
    Active
    Cancelled

    ADDITIONAL EMAIL TO:



    ADDITIONAL EMAIL TO:




    Facebook
    Google
    Twitter
  • Blog Schedule
    Monthly
    None

    Notes

    After submitting the form, copy + paste the EDIT SUBMISSION URL on the thank you page here:



    Need topics? See a list of topics here.

    Initial Blog DQ
    Social Media Access

    Facebook

    Account Access:
    Active
    Cancelled

    Google Plus

    Account Access:

    PIN:
    F/U:
    URL:
    Active
    Cancelled

    Twitter

    Twitter


    Active
    Cancelled

  • Logo Milestones
    Intro:
    Concept:
    Approval:
    Sent Files:
    File URL: Decline to Use (note reason why):
    Cancelled

    ADDITIONAL EMAIL TO:





    Additional Recipients:



    Previous Concepts:
    Additional Recipients:

    Message for Client:
    Instructions to Place on Website (ticket)
  • Username: Password:
    Reviewed:
    Placed on Website:
    Cancelled

    Send Email Confirmation

    ADDITIONAL EMAIL TO:

    Reviewed:
    Active:
    Cancelled

    Send Email Confirmation

    ADDITIONAL EMAIL TO:

    CSR: Pagely Ticket Created:
    Domain Mapping: DB Search & Replace:
    Active/Completed:
    Cancelled

    Send Email Confirmation

    ADDITIONAL EMAIL TO:

  • Email
    HIPAA
    Regular Email

    Active
    Cancelled

    Inboxes Created:
  • BRC - Reputation Management
    Pending
    Active
    Placed on Site
    Cancelled

  • Marketing




    STEPS
    Ordered:
    Account:
    Waiting for Live Website
    Ad Setup
    Test Ad
    Active
    Paused
    Cancelled
    SEARCH ENGINES
    Adwords
    Yahoo/Bing
    Remarketing
    Display (generic)
    Video
    Mobile
    Other Campaigns (see notes)
    SEO
    Pending
    Monitored by oDesk
    Paused
    Cancelled

    KEYWORDS

  • ORDERED/PAID
    Template



    Website
    2000-01-01

    Mobile
    Fluid Responsive


    Videos
    2000-01-01

    Marketing


    Reputation


    Facebook


    Google Plus


    Blog


    SEO


    Logo


    SPK

    DC

    Email
    2000-01-01

    HIPAA Form


    SSL Security


    ADApt


    Others


    360 Plan