Sango Family Dentistry

  • Alt. Contacts

    Team


    ALERT:

    PRACTICE ADDRESS


    BILLING ADDRESS

    Profile ID: 100079




    Specialty: Sub-Specialty:  Package:  Related: Accounting: Deals:

    DOMAIN INFO


    LATEST NOTES



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    Start Cancellation







    Please Start Cancellation Process closed
    Task: Other | 2016-11-21 | Justin | #63668 |

    Dr. called to cancel


    2016-12-12 | catherine.c
    completed. we do not have domain.
    2016-12-09 | justinn
    Please update this task

    Leave a Comment:




    Cancellation Request (Stop Charges) closed
    Task: Accounting | 2016-11-21 | Justin | #63667 |

    Spoke with Dr. Hower – very nice – wants to cancel his account – will be going with a company that he will essentially sell his practice to – he really loved us though but it was just a bigger picture plan – please stop all charges


    2016-11-21 | chandra.t
    Charges stopped.

    Leave a Comment:




    Potential Cancellation 
    Sales | 2016-07-22 | Justin | #55675 |

    Dr. Called – is currently with MoPro – wants a parallax design – said he definitely needed an upgrade – everything that he had (our old product) was very ineffecient, not converting and just doesnt work for him- addressed to him we spoke in March and that was my goal to freshen up everything for him – he just wanted a better site and functional site – showed me some examples of parallax designs he likes:

    Daly City CA Pediatric Dentistry, Kids | Pacific Sky Dental

    Office Tour | McDonough Center

    St. Augustine FL Dentist | Salt Run Family Dentistry – Done by Breakaway

    Showed him:

    planesdentalarts.com
    batesdental.com

    He loves it. Is very cost conscious at the moment.

    Originally offered:
    Template: $1,000 (Reg. $2,000)
    Design from Scratch: $2,500 (Reg. $4000)

    Went down to:
    Template: $500
    from Scratch Parallax: $2,000

    He wants to see his options and weigh it out and get back to me

    Loves our customer support better and has better experience with our company.

    Currently paying $150 with MoPro
    Looking at cafe dental designs in texas and another company in texas.

    Just wants to simply freshing up his design. Our monthly fee is better.


    2016-08-02 | justinn
    Justin, Still researching options.Thanks for checking back in!
    2016-08-01 | justinn
    Emailed for tomorrow
    2016-07-29 | justinn
    LM
    2016-07-25 | justinn
    Justin, I'm looking into options. Thanks for leveling with me with regards to the template design vs. custom layout.

    Leave a Comment:




    Comp.Of Tickets& product intro. emailed 
    Notes | 2016-03-10 | Alec J. | #46692 |

    Leave a Comment:




    email changes closed
    Ticket: Website | 2016-03-10 | Catherine C. | #46664 |

    email fwd from rod.
    Can you please remove Kati Campbell from our website, she no longer works at our office.

    You gave me information on how to edit the page but I do not know what the username and password is — Dr. Hower may but I’m not sure.



    Can you please confirm with me that you are able to update this change.


    2016-03-10 | chandra.t
    Removed Kati and sent CP instructions.

    Leave a Comment:




    Comp.Of Tickets&Feb2016promo emailed 
    Notes | 2016-02-18 | Alec J. | #45432 |

    Excluding Mobile


    Leave a Comment:




    Transfer Domain closed
    Ticket: Technical | 2016-02-16 | Sango Family Dentistry | #45352 |

    Can you transfer my domain @sangofamilydentistry.com to
    Go daddy 122553220 with email address mark.a.hower@gmail.com


    2016-02-17 | catherine.c
    Ticket has been completed. Closing ticket.
    2016-02-17 | catherine.c
    domain transferred. closing.
    2016-02-16 | chandra.t
    He still wants to host with us, please give him the a record settings.

    Leave a Comment:




    Adding staff closed
    Ticket: Website | 2015-12-23 | Rod L. | #42818 |

    I need to make some updates to our website.

    We need to have Debbie Carpenter removed and add
    Michelle Mitchell, RDA
    Monica Sorensen, RDH
    Sandy Porter, Hygiene Coordinator
    Beth Rumfelt, RDA
    I will be forwarding the bio or maybe you can tell me how to do myself.
    Thank you.


    2015-12-26 | catherine.c
    Ticket has been completed. Closing ticket.
    2015-12-26 | catherine.c
    Emailed Michele. Told her she can edit "Bio coming soon.." sections I had set up.
    2015-12-23 | rod.l
    I told her how to edit things herself, but we don't know what she would like.

    Leave a Comment:




    Change Account email closed
    Task: Other | 2015-10-02 | Rod L. | #39194 |

    To: mark.a.hower@gmail.com
    Have things send to that email.


    Leave a Comment:




    Monthly Fee Increase Update 
    Accounting | 2015-08-05 | Chandra | #36574 |

    Adjusted monthly fee –
    $39 > $49 for web
    $20 > $29 for social
    $20 > $29 for mobile


    Leave a Comment:




    FTP – Robot closed
    Task: Website | 2015-06-22 | Justin | #33966 |

    Can you please log onto FTP and add the following lines to the end of the robots.txt file:

    User-agent: ia_archiver
    Disallow: /

    Important for you to FLUSH CACHE in wordpress after the changes have been made.


    2015-06-29 | justin.n
    Ticket has been completed. Closing ticket.

    Leave a Comment:




    Website Edit closed
    Tickets | 2015-05-07 | Justin | #32056 |

    I spent some time on the site this evening and couldn’t figure out how to change the following:

    This is on the main page, in the upper right hand corner.

    I simply want to update the address to:
    1011 Highway 76
    Clarksville, TN 37043

    The other stuff I should be able to update relatively easy.

    Thanks!


    2015-05-14 | belinda.t
    Ticket has been completed. Closing ticket.
    2015-05-08 | developerjitendra
    I am not able to change this because its use flashplayer

    Leave a Comment:




    Remove Legal Notices closed
    Tasks | 2015-04-23 | Justin | #31457 |

    Remove anything that says “legal notices” any links and/or pages throughout website.


    2015-06-11 | justin.n
    Ticket has been completed. Closing ticket.

    Leave a Comment:




    Design Change Estimate 
    Estimates | 2015-03-24 | Justin | #29947 |

    Spoke with Dr. Hower – taking over the practice – wants to know how our company works – what services we provide – client is really focused on SEO not much towards Adwords – used to live in California – has a lot of questions on our company and wanted to get familiar – told him I will quote him as a design change as opposed to a new client – still looking around – very nice – wants to see our designs – sent proposal


    2015-05-06 | justin.n
    Justin, Not ready to pull the trigger yet. We have a capacity issue and are actually busier than we can handle right now. Good problem to have, but I don't want to spend money on marketing until that is resolved (need to add a chair asap). I do need to update a few things on the site. Including the address to the practice that shows up on the main page. Can you remind me how to do that? Mark Hower, DDS (916) 662-1706 | mobile mark.a.hower@gmail.com
    2015-05-05 | justin.n
    Emailed
    2015-04-22 | justin.n
    Emailed
    2015-04-21 | justin.n
    LM on cell 916-662-1706
    2015-04-15 | justin.n
    will potentially waive off 2015 monthly for him - LM - he is in a meeting
    2015-04-09 | justin.n
    emailed
    2015-03-26 | justin.n
    Spoke with Dr. Hower - very nice - likes us a lot but is still deciding - asked if our website is built on word press - reassured him - he wanted to reasses his budget - verified that he is only paying $99/m for the website - if he does a website make over it will only be two payments of $999
    2015-03-24 | justin.n
    Called via: 916-662-1706

    Leave a Comment:




    Transfer of Ownership 
    Accounting | 2015-03-23 | Chandra | #29873 |

    Michele completed Transfer of Ownership form from Dr. Robert Galbraith to Dr. Mark Hower. New CC on file.


    2015-03-23 | chandra.t
    She asked not to update website just yet, will contact us when needed.

    Leave a Comment:




    Call Client closed
    Tickets | 2015-03-23 | Leanne | #29868 |

    I have some questions regarding our account and billing, can you please call me at 931-553-0106, the contact number I have for your company does not work.

    -Micele Butler


    2015-03-23 | chandra.t
    Spoke to Michele - wanted to update billing to new ownership, sent form.
    2015-03-23 | danny.n
    leanne, any accounting questions, please direct to Chandra in the future. thanks.

    Leave a Comment:




    Edit Via Frank closed
    Tickets | 2015-01-20 | Leanne | #26893 |

    I submitted a request to update website and it gave me a link to sign onto for edits – the only problem is I nor Dr. Galbraith have any idea of what the user name and password are! Can you let me know or give me a call at your convenience.
    931-553-0106


    2015-01-20 | leanne.p
    Emailed client instructions on how to log into control panel and how to submit a ticket.

    Leave a Comment:




    Edit Via Frank closed
    Tickets | 2015-01-20 | Leanne | #26892 |

    Can you please add this information to our website:

    bio for Shaughn Foote:

    My name is Shaughn Foote and I am a Registered Dental Hygienist. Prior to being a hygienist, I worked as a Registered Dental Assistant for eight years. I am married to a wonderful man and we have one beautiful daughter. In my spare time I enjoy spending time with my family and being outdoors. I am proud to be a part of such a wonderful team and look forward to meeting you.


    Leave a Comment:




    Emailed to Frank from Client closed
    Tasks | 2014-12-03 | Leanne | #25395 |

    Sango Family Dentistry had added extra to what we paid for our monthly service for google services, Dr. Galbraith thought the price was somewhere around $600 additional dollars a month. We would like to discontinue that particular service. Can you please let me know what I need to do to take
    care of this?

    Thank you,
    Michele Butler


    2014-12-03 | yutis.s
    paused om, stopped charges & emailed michele
    2014-12-03 | danny.n
    Yutis, can you please pause their adword account. Email Michele here: mrgbutler12@gmail.com to confirm. Thanks.

    Leave a Comment:




    Edit – via Frank closed
    Tickets | 2014-09-30 | Chandra | #23871 |

    Can you please remove Hannah Murrey from our website- she moved away. Also, can you add Shaughn Foote, RDH in her place and I will get you the updated bio information when I have – Michelle Butler (mrgbutler12@gmail.com)


    2014-10-01 | chandra.t
    Updated.

    Leave a Comment:




    Created Display OM 
    Marketing | 2014-09-19 | Yutis | #23630 |

    very small budget, just to get more clicks for potential future increase request


    Leave a Comment:




    Adword Increase Proposal closed
    Marketing | 2014-02-04 | Danny | #7984 |

    Sent Dr. email regarding proposed Adword increase from $500 to $1,000/m if dr wish to maintain current traffic exposure. Waiting on reply.


    2014-09-19 | danny.n
    Yes i did, based on my notes earlier this year, they wanted to keep it as is. understands we won't be able to keep same rate of traffic.
    2014-09-19 | yutis.s
    Danny, have you followed up with Dr. Galbraith about this?

    Leave a Comment:




    Zoho Charges 
    Zoho | 1990-04-24 | Sean | #19814 |

    09.29.11 Spoke to Dr.Gailbrath today wants to start OM Silver Package $299.00 told him of the promotion for 6 months and he receives 7th month free and iPad2 (Charged $1-794 for 6 months of OM – Chelsea) 9.1.11 – Debbie req to not charge until after Sept 9th. 8.11.11 – WD: Elite Plus: $4-999 + $99/m (Charged by Chelsea) * Video Integration * Local Listing * Social Marketing (completed) * Mobile * Advanced SEO


    Leave a Comment:




    Zoho ID 
    Zoho | 1990-04-23 | Sean | #19813 |

    840057000000089917


    Leave a Comment:




    Zoho Social 
    Zoho | 1990-04-22 | Sean | #19812 |

    FB: facebook.com/SangoDentistry
    TW: twitter.com/Sango_Dentistry
    BG:sangofamilydentistry.blogspot.com/
    SN: facebook@sangofamilydentistry.com PW: galbraith0106
    FB SN: sfdshowtime@yahoo.com FB PW: showtimesfd


    Leave a Comment:




  • Domain Information
    Client Registrar
    Hosts Email
    Alias Info
    Registrar Info

    Milestones
    .360temp.com

    Intro & Gallery URL:
    Site Sucker & 301s:
    Site Username (subdomain):
    Map Domain in Pagely/WP:
    Customizer:
    Additional Pages:
    Review:
    Tutorial:
    Website is Ready:

    Cancelled
    301:
    Other Products:
    Status Cake:
    Live Online:
    Analytics Setup:
    Jetpack Stats Setup:
    Analytics ID:
    Google Account

    Analytics by Client

    Shared Dropbox
    Custom Content
    Please submit a task to create content.
    ADDITIONAL EMAIL TO:

    ADDITIONAL EMAIL TO:

    ADDITIONAL EMAIL TO:

  • FTP / Logins
    Website Location:
    Godaddy / 360 Sites
    Subdomain
    FTP USER

    FTP PW

    Shared Dropbox
    Domain Information
    Exclusivity
    Ownership
    Client Registrar
    Hosts Email
    Website Hacked
    Hacked on:
    Resolved?


    Alias Info
    Registrar Login
    Milestones
    Introduction:
    Questionnaire: 2000-01-01
    Site Download/Site Sucker:
    Temporary Site:
    Concept: 2000-01-01
    Approved:
    Add to Upwork
    Add Developer to Temp Site
    Review:
    Design # and Download:
    Image Optim:
    Website is Ready: checked
    Cancelled
    Sitemap, Submissions, 301:
    Update Other Products:
    Status Cake: 2000-07-03
    Live Online:
    Analytics Setup: 2000-01-01
    Analytics Report or Jetpack Setup: 2000-01-01
    Analytics ID:
    Google Account

    Analytics by Client
    Custom Content
    Ordered Topics: (please submit a separate ticket)
    ADDITIONAL EMAIL TO:


    Additional Recipients:




    Previous Concepts:
    Additional Recipients:

    Message for Client:

    Task for Developers:




    Add new milestone to Upwork.com Add new milestone to Upwork.com
    Add Developer to Temp Site: 360developers 360developers103259
    ADDITIONAL EMAIL TO:



    ADDITIONAL EMAIL TO:

  • MILESTONES
    Website Backup:
    Introduction:
    Questionnaire:
    Concept:
    Approved:
    Developed:
    Sitemap, Submissions, 301:
    Check Other Products:
    Analytics Applied:
    Review:
    DC is Ready:
    DC is Live:
    Cancelled
    Previous Design #

    Previous Site Removed:
    Previous Location:
    Previous Subdomain:
    Godaddy / 360 Sites / 360 Temp

    Previous FTP USER

    Previous FTP PW

    ADDITIONAL EMAIL TO:



    Additional Recipients:
    Attach File(s):


    Previous Concepts:
    Additional Recipients:

    Message for Client:


    Task for Developers:


    Add new milestone to Upwork.com Add new milestone to Upwork.com
    Add Developer to Temp Site: 360developers 360developers103259

    ADDITIONAL EMAIL TO:



    ADDITIONAL EMAIL TO:



  • Video Information
    Added to vendor DB
    Checked for alias
    Placed on site
    Declined (note reason why)
    Cancelled

    COMPANY
    Media Med
    Media Med Integrated
    3D4 Dental
    Optio: register w/client info
    Swarm
  • Facebook
    Account Access:
    Active
    Cancelled
    Google Plus
    Account Access: PIN: F/U: URL: Active
    Cancelled
    Twitter
    Twitter
    Active
    Cancelled

    ADDITIONAL EMAIL TO:



    ADDITIONAL EMAIL TO:




    Facebook
    Google
    Twitter
  • Blog Schedule
    Monthly
    None


    Notes

    After submitting the form, copy + paste the EDIT SUBMISSION URL on the thank you page here:



    Need topics? See a list of topics here.

    Initial Blog DQ
    Social Media Access

    Facebook

    Account Access:
    Active
    Cancelled

    Google Plus

    Account Access:

    PIN:
    F/U:
    URL:
    Active
    Cancelled

    Twitter

    Twitter


    Active
    Cancelled

  • Logo Milestones
    Intro:
    Concept:
    Approval:
    Sent Files:
    File URL: Decline to Use (note reason why):
    Cancelled

    ADDITIONAL EMAIL TO:





    Additional Recipients:



    Previous Concepts:
    Additional Recipients:

    Message for Client:
    Instructions to Place on Website (ticket)
  • Username: Password:
    Reviewed:
    Placed on Website:
    Cancelled


    Send Email Confirmation

    ADDITIONAL EMAIL TO:

    Reviewed:
    Active:
    Cancelled


    Send Email Confirmation

    ADDITIONAL EMAIL TO:

    CSR: Pagely Ticket Created:
    Domain Mapping: DB Search & Replace:
    Active/Completed:
    Cancelled


    Send Email Confirmation

    ADDITIONAL EMAIL TO:

  • Email
    HIPAA
    Regular Email

    Active
    Cancelled

    Inboxes Created:
  • BRC - Reputation Management
    Pending
    Active
    Placed on Site
    Cancelled

  • Marketing




    STEPS
    Ordered: 2000-01-01
    Account:
    Waiting for Live Website
    Ad Setup
    Test Ad
    Active
    Paused
    Cancelled
    SEARCH ENGINES
    Adwords
    Yahoo/Bing
    Remarketing
    Display (generic)
    Video
    Mobile
    Other Campaigns (see notes)
    SEO
    Pending
    Monitored by oDesk
    Paused
    Cancelled

    KEYWORDS

  • ORDERED/PAID
    Template



    Website
    2000-01-01

    Mobile
    Fluid Responsive
    2000-01-01

    Videos
    2000-01-01

    Marketing
    2000-01-01

    Reputation


    Facebook
    2000-01-01

    Google Plus


    Blog
    checked

    SEO


    Logo


    SPK

    DC

    Email
    2000-01-01

    HIPAA Form


    SSL Security


    ADApt


    Others


    360 Plan



    Estimates | 2015-03-24 | Justin | Design Change Estimate Sent

    Design Change (from Scratch)


    Initial: Payments of $999
    Monthly:


    x

    Regular Price:

    Initial: Payments of
    Monthly:


    Regular Price:

    Initial: Payments of
    Monthly:

    COMMENTS:

    2015-05-06 | justin.n
    Justin, Not ready to pull the trigger yet. We have a capacity issue and are actually busier than we can handle right now. Good problem to have, but I don't want to spend money on marketing until that is resolved (need to add a chair asap). I do need to update a few things on the site. Including the address to the practice that shows up on the main page. Can you remind me how to do that? Mark Hower, DDS (916) 662-1706 | mobile mark.a.hower@gmail.com
    2015-05-05 | justin.n
    Emailed
    2015-04-22 | justin.n
    Emailed
    2015-04-21 | justin.n
    LM on cell 916-662-1706
    2015-04-15 | justin.n
    will potentially waive off 2015 monthly for him - LM - he is in a meeting
    2015-04-09 | justin.n
    emailed
    2015-03-26 | justin.n
    Spoke with Dr. Hower - very nice - likes us a lot but is still deciding - asked if our website is built on word press - reassured him - he wanted to reasses his budget - verified that he is only paying $99/m for the website - if he does a website make over it will only be two payments of $999
    2015-03-24 | justin.n
    Called via: 916-662-1706